Barceló Hotel Pool  Maya Caribe
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Map and location

Carretera Chetumal Puerto Jurez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   Mxico  


Places of Interest

78.7 km  Cancun International Airport 

50 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

Premios y Reconocimientos

Prizes and awards

آراء النزلاء

لا يوجود أفضل من خبرة المسافر

Barceló Maya Caribe

4.5/5 Round Indicators
| 5567 تعليقات النزلاء

التقييم الإجمالي

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تقييم مُفصل

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الجودة مقابل السعر

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الموقع

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الراحة

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الغرف

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النظافة

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الخدمة


Comments

ممتاز

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3787

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التصفية حسب:

ترتيب حسب

    Round Indicators
    Zeineb C 01/21/2019 زوجان

    “Bad experience and poorly managed”

    I arrived here with my husband and eventhough we requested a king bed they gave us two simple separate beds. When I went back to change all the manager Ivan says is that there is no room available in the entire resort which I don’t believe. Staff and the manager don’t care for you I got very very mad and I felt I was treated like a number for the first time in a resort where guests happiness is not a priority so I paid extra and changed hotels. The rooms where not nice with too much humidity and eventhough I told them that my husband had asthma they didn’t care ! They always pretend that there are no rooms available they treat you like. A number here ! The beach was gorgeous and the food is bad compared to good resorts . I only tried the buffet and I couldn’t finish my dish. For the a ala carte they give you coupons to 4 of them only and you have to pay for bowling . It’s not all inclusive 100%. I didn’t try their alcohol Other then beers . If you like luxurious resorts don’t go to this one !
    Round Indicators
    Companion54060848210 فانكوفر, كندا. 01/20/2019 عطلة مع الأصدقاء

    “Fun in the sun”

    This was my second time at this resort and I loved it. The resort is beautiful and clean with friendly staff. The beach is amazing as well. One thing was disappointing was that rooms were abit dated and staff did a poor job in cleaning it when I requested it. But overall its a gorgeous resort to visit with lots of entertainment, awesome food and its very kid friendly. Your kids won’t be bored but bring money because the extra activities on site such as arcade, bowling, carousel, and surfride is not included. The maya mall is beautiful but again expensive. So take advantage of free activities. Pools are great! You can use all the facilities at 4 out of the 5 hotels there with one rate. We did 4 fine dining. Japanese/ italian/ steakhouse/ Mexican. All was good except the Mexican. Food wasn’t good and poor service by staff. Overall good experience and would go back!
    Round Indicators
    Cosmopolitan679666 01/20/2019 عطلة مع الأصدقاء

    “Amazing”

    We booked our stay through Expedia and got an amazing price. Staying here exceeded our expectations. The beach was absolutely beautiful and we had amazing weather while we were there. The staff were super friendly. We ate at the Buffet Caribe multiple times because it was close to our rooms and we enjoyed their food and staff so much. Lorenzo and Alex were amazing! Lorenzo took the time to get to know us, and spoke to us about things happening around town. We loved it so much, we only booked one excursion and while we were gone from the hotel we missed it so much! Drinks were great, and we have already talked about a possible return! This place is huge, and there is so much to do. The staff truly made a difference, and we were super happy with our stay. Thank you!!

    استجاب DirectorBeachCaribe, Gerente في بارسيلو مايا كاريبي, لهذا التعليق
     Dear Cosmopolitan679666 First of all, I would like to thank you for choosing Barceló Maya Caribe as your vacation spot and the comments you kindly share with us, we are happy that you can enjoy the property and the service, I can inform you that all guest comments are very important for us, since they show us our strengths and areas of opportunity. In addition, we thank you for your wonderful comments about the service received, which have been shared with the entire team. It is always a great source of motivation for our staff to hear that our clients appreciate their services and attention in such a detailed way. We are very happy that our main goal of creating unforgettable experiences has been achieved. and we appreciate the fact that you are sharing your good experience with family and friends, we will be happy to welcome you all. We will be happy to serve you again in the future. It will be a pleasure to welcome you again. Best regards. Management.

    Round Indicators
    Rebecca O 01/20/2019 العائلة

    “Rebecca O.”

    Me and my family had an excellent stay at Barcelo Maya Caribe! The staff are very friendly, and the resort itself is beautiful! We had the pleasure of interacting many times with Hassim Viana Gladys Jimenez, and he was most kind and attentive to us. Be sure to ask for a cappuccino from him! Absolutely delicious!

    استجاب DirectorBeachCaribe, Gerente في بارسيلو مايا كاريبي, لهذا التعليق
     Dear Rebecca O First of all, I would like to thank you for choosing Barceló Maya Caribe as your vacation spot and the comments you kindly share with us, we are happy that you can enjoy the property and the service, I can inform you that all guest comments are very important for us, since they show us our strengths and areas of opportunity. In addition, we thank you for your wonderful comments about the service received, which have been shared with the entire team. It is always a great source of motivation for our staff to hear that our clients appreciate their services and attention in such a detailed way. We are very happy that our main goal of creating unforgettable experiences has been achieved. and we appreciate the fact that you are sharing your good experience with family and friends, we will be happy to welcome you all. We will be happy to serve you again in the future. It will be a pleasure to welcome you again. Best regards. Management.

    Round Indicators
    nbaker6869 01/20/2019 العائلة

    “Water Sports”

    Great trip. Awesome guide. Beautiful views, Gabriela, Francisco, Jonathan, Erick, Joel and Armando are great people. I’m happy to come to Barceló Maya Grand Resort is a great place to meet and everything was superb, the staff, the food, and the attention of everyone. Definitely will return.

    استجاب DirectorBeachCaribe, Gerente في بارسيلو مايا كاريبي, لهذا التعليق
     Dear nbaker6869 First of all, I would like to thank you for choosing Barceló Maya Caribe as your vacation spot and the comments you kindly share with us, we are happy that you can enjoy the property and the service, I can inform you that all guest comments are very important for us, since they show us our strengths and areas of opportunity. In addition, we thank you for your wonderful comments about the service received, which have been shared with the entire team. It is always a great source of motivation for our staff to hear that our clients appreciate their services and attention in such a detailed way. We are very happy that our main goal of creating unforgettable experiences has been achieved. and we appreciate the fact that you are sharing your good experience with family and friends, we will be happy to welcome you all. We will be happy to serve you again in the future. It will be a pleasure to welcome you again. Best regards. Management.

    تقييم

    Round Indicators

    • يناير 21 2019
    • زوجان

    Zeineb C

    “Bad experience and poorly managed”


    I arrived here with my husband and eventhough we requested a king bed they gave us two simple separate beds. When I went back to change all the manager Ivan says is that there is no room available in the entire resort which I don’t believe. Staff and the manager don’t care for you I got very very mad and I felt I was treated like a number for the first time in a resort where guests happiness is not a priority so I paid extra and changed hotels. The rooms where not nice with too much humidity and eventhough I told them that my husband had asthma they didn’t care ! They always pretend that there are no rooms available they treat you like. A number here ! The beach was gorgeous and the food is bad compared to good resorts . I only tried the buffet and I couldn’t finish my dish. For the a ala carte they give you coupons to 4 of them only and you have to pay for bowling . It’s not all inclusive 100%. I didn’t try their alcohol Other then beers . If you like luxurious resorts don’t go to this one !


    تقييم

    Round Indicators

    • يناير 20 2019
    • فانكوفر, كندا
    • عطلة مع الأصدقاء

    Companion54060848210

    “Fun in the sun”


    This was my second time at this resort and I loved it. The resort is beautiful and clean with friendly staff. The beach is amazing as well. One thing was disappointing was that rooms were abit dated and staff did a poor job in cleaning it when I requested it. But overall its a gorgeous resort to visit with lots of entertainment, awesome food and its very kid friendly. Your kids won’t be bored but bring money because the extra activities on site such as arcade, bowling, carousel, and surfride is not included. The maya mall is beautiful but again expensive. So take advantage of free activities. Pools are great! You can use all the facilities at 4 out of the 5 hotels there with one rate. We did 4 fine dining. Japanese/ italian/ steakhouse/ Mexican. All was good except the Mexican. Food wasn’t good and poor service by staff. Overall good experience and would go back!


    تقييم

    Round Indicators

    • يناير 20 2019
    • عطلة مع الأصدقاء

    Cosmopolitan679666

    “Amazing”


    We booked our stay through Expedia and got an amazing price. Staying here exceeded our expectations. The beach was absolutely beautiful and we had amazing weather while we were there. The staff were super friendly. We ate at the Buffet Caribe multiple times because it was close to our rooms and we enjoyed their food and staff so much. Lorenzo and Alex were amazing! Lorenzo took the time to get to know us, and spoke to us about things happening around town. We loved it so much, we only booked one excursion and while we were gone from the hotel we missed it so much! Drinks were great, and we have already talked about a possible return! This place is huge, and there is so much to do. The staff truly made a difference, and we were super happy with our stay. Thank you!!


    استجاب DirectorBeachCaribe, Gerente في بارسيلو مايا كاريبي, لهذا التعليق
    Dear Cosmopolitan679666 First of all, I would like to thank you for choosing Barceló Maya Caribe as your vacation spot and the comments you kindly share with us, we are happy that you can enjoy the property and the service, I can inform you that all guest comments are very important for us, since they show us our strengths and areas of opportunity. In addition, we thank you for your wonderful comments about the service received, which have been shared with the entire team. It is always a great source of motivation for our staff to hear that our clients appreciate their services and attention in such a detailed way. We are very happy that our main goal of creating unforgettable experiences has been achieved. and we appreciate the fact that you are sharing your good experience with family and friends, we will be happy to welcome you all. We will be happy to serve you again in the future. It will be a pleasure to welcome you again. Best regards. Management.

    تقييم

    Round Indicators

    • يناير 20 2019
    • العائلة

    Rebecca O

    “Rebecca O.”


    Me and my family had an excellent stay at Barcelo Maya Caribe! The staff are very friendly, and the resort itself is beautiful! We had the pleasure of interacting many times with Hassim Viana Gladys Jimenez, and he was most kind and attentive to us. Be sure to ask for a cappuccino from him! Absolutely delicious!


    استجاب DirectorBeachCaribe, Gerente في بارسيلو مايا كاريبي, لهذا التعليق
    Dear Rebecca O First of all, I would like to thank you for choosing Barceló Maya Caribe as your vacation spot and the comments you kindly share with us, we are happy that you can enjoy the property and the service, I can inform you that all guest comments are very important for us, since they show us our strengths and areas of opportunity. In addition, we thank you for your wonderful comments about the service received, which have been shared with the entire team. It is always a great source of motivation for our staff to hear that our clients appreciate their services and attention in such a detailed way. We are very happy that our main goal of creating unforgettable experiences has been achieved. and we appreciate the fact that you are sharing your good experience with family and friends, we will be happy to welcome you all. We will be happy to serve you again in the future. It will be a pleasure to welcome you again. Best regards. Management.

    تقييم

    Round Indicators

    • يناير 20 2019
    • العائلة

    nbaker6869

    “Water Sports”


    Great trip. Awesome guide. Beautiful views, Gabriela, Francisco, Jonathan, Erick, Joel and Armando are great people. I’m happy to come to Barceló Maya Grand Resort is a great place to meet and everything was superb, the staff, the food, and the attention of everyone. Definitely will return.


    استجاب DirectorBeachCaribe, Gerente في بارسيلو مايا كاريبي, لهذا التعليق
    Dear nbaker6869 First of all, I would like to thank you for choosing Barceló Maya Caribe as your vacation spot and the comments you kindly share with us, we are happy that you can enjoy the property and the service, I can inform you that all guest comments are very important for us, since they show us our strengths and areas of opportunity. In addition, we thank you for your wonderful comments about the service received, which have been shared with the entire team. It is always a great source of motivation for our staff to hear that our clients appreciate their services and attention in such a detailed way. We are very happy that our main goal of creating unforgettable experiences has been achieved. and we appreciate the fact that you are sharing your good experience with family and friends, we will be happy to welcome you all. We will be happy to serve you again in the future. It will be a pleasure to welcome you again. Best regards. Management.

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