Barceló Hotel Pool  Maya Caribe
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Map and location

Carretera Chetumal Puerto Jurez Km. 266,3 XPUHA Q   Riviera Maya, Quintana Roo México,    


Places of Interest

78.7 km  Cancun International Airport 

50 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

Premios y Reconocimientos

Prizes and awards

آراء النزلاء

لا يوجود أفضل من خبرة المسافر

Barceló Maya Caribe

4.5/5 Round Indicators
| 5898 تعليقات النزلاء

التقييم الإجمالي

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تقييم مُفصل

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الجودة مقابل السعر

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الموقع

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الراحة

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الغرف

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النظافة

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الخدمة


Comments

ممتاز

68% Complete

4038

جيد جدًا

18% Complete

1118

مُرضي

6% Complete

401

سيئ

3% Complete

187

سيئ جدًا¡

2% Complete

154

التصفية حسب:

ترتيب حسب

    Round Indicators
    Mobile08338401683 03/20/2019 العائلة

    “Don't Stay at Caribe”

    We stayed from March 7 to March 17. No one told us there was a Caribbean music festival happening at Beach. Incredibly loud music, rude college kids, and no response from staff when they were still staggering around drunk when i went out for a run at 5 am. i was harassed in the hallway and i saw young kids terrified of them in the dining rooms. Total catering to the college crowd _ DONT BRING YOUR FAMIILY. Maintenance asked to come into my room mid stay. They took about the large (good) shower head and NEVER PUT IT BACK TOGETHER. I had 2 rooms so my teenagers could use mine, but this is terrible. Whether or not the maids made it out to the balcony was hit and miss. Bartenders never smiled and looked like they longed to be anywhere else. I don't blame them with the drunk college crowd everywhere. Stay away in Feb and March - i heard Feb was worse.
    Round Indicators
    katwar610 ‪Killeen‬, تكساس. 03/20/2019

    “Management Could Improve Things”

    Booked the Maya Beach Premium Level May 2018. When we arrived, we were moved to Caribe. We wanted the Beach bc my elderly mom was with us. Based on previous visits, Tropical & Colonial are louder areas. Per another family, Beach ended-up being the party hotel. I'm glad that we stayed at the Caribe. - Room 5301 had 3 issues. Pillows need to be changed due to "wet rag & fish" smell. We thought the sheets were the issue because of the plastic lining. The A/C wasn't working properly. The room stayed at 25.5 C (77.9 F). While 77 may not seem hot, it is when you are sleeping on plastic. We had no water on 1 day. We were trying to get ready for reservation. My mother ended-up going to dinner w/o a shower. -We were unable to charge until the "front desk" gave us approval to charge on our last day. I understand people leave without paying their bill, but it's frustrating to customers who do pay. -I paid to enter the water park on 2 days only to watch a group of "kids" bully their way into the park. I have always paid despite only watching my boys.The front staff attempted to stop the group, but was unsuccessful. -The staff at the Caribe Buffet really tried to ensure that "ladies" covered up before entering the buffet. Girls just walked right by them. I wasn't pleased when my 9 year old noted all the hair "coming out" from the girls bikini bottom. Cheek bottoms were abundant too. Property is beautiful. The staff is hard-working & very friendly. Management simply needs to tweek things.
    Round Indicators
    Passport03670898384 هوستن, تكساس. 03/20/2019 العائلة

    “An incident clouded my stay at the hotel”

    During my stay I was at the beach with my wife and three kids (6,8 and 10). Suddenly a guy approached me and offered me drugs, yes..drugs !.He pulled out some clear bags and offer up coke, acids, pills, ecstasy, marijuana.....I was shocked !!.I said no thanks and turned away. We were in front of the kid’s club and I did not believe this was happening. I did report this incident to the manager at the lobby but they acted negligently.
    Round Indicators
    Kholme77 03/20/2019 العائلة

    “Fantastic Trip!”

    We had a great time at Barcelo Maya Grand Resort! We met an awesome server named Cleyder Alfaro at the Caribe buffet. If you’re staying at Barcelo we recommend going to meet him! He took very good care of us!
    Round Indicators
    Anna L 03/20/2019 زوجان

    “10/10”

    For the bartender 10/10 but my friend got a cut from glass in the pool and the manger tried to blame me for it, but it was a good trip with some snorkeling and a boast trip, and some good drinks and booze

    تقييم

    Round Indicators

    • مارس 20 2019
    • العائلة

    Mobile08338401683

    “Don't Stay at Caribe”


    We stayed from March 7 to March 17. No one told us there was a Caribbean music festival happening at Beach. Incredibly loud music, rude college kids, and no response from staff when they were still staggering around drunk when i went out for a run at 5 am. i was harassed in the hallway and i saw young kids terrified of them in the dining rooms. Total catering to the college crowd _ DONT BRING YOUR FAMIILY. Maintenance asked to come into my room mid stay. They took about the large (good) shower head and NEVER PUT IT BACK TOGETHER. I had 2 rooms so my teenagers could use mine, but this is terrible. Whether or not the maids made it out to the balcony was hit and miss. Bartenders never smiled and looked like they longed to be anywhere else. I don't blame them with the drunk college crowd everywhere. Stay away in Feb and March - i heard Feb was worse.


    تقييم

    Round Indicators

    • مارس 20 2019
    • ‪Killeen‬, تكساس

    katwar610

    “Management Could Improve Things”


    Booked the Maya Beach Premium Level May 2018. When we arrived, we were moved to Caribe. We wanted the Beach bc my elderly mom was with us. Based on previous visits, Tropical & Colonial are louder areas. Per another family, Beach ended-up being the party hotel. I'm glad that we stayed at the Caribe. - Room 5301 had 3 issues. Pillows need to be changed due to "wet rag & fish" smell. We thought the sheets were the issue because of the plastic lining. The A/C wasn't working properly. The room stayed at 25.5 C (77.9 F). While 77 may not seem hot, it is when you are sleeping on plastic. We had no water on 1 day. We were trying to get ready for reservation. My mother ended-up going to dinner w/o a shower. -We were unable to charge until the "front desk" gave us approval to charge on our last day. I understand people leave without paying their bill, but it's frustrating to customers who do pay. -I paid to enter the water park on 2 days only to watch a group of "kids" bully their way into the park. I have always paid despite only watching my boys.The front staff attempted to stop the group, but was unsuccessful. -The staff at the Caribe Buffet really tried to ensure that "ladies" covered up before entering the buffet. Girls just walked right by them. I wasn't pleased when my 9 year old noted all the hair "coming out" from the girls bikini bottom. Cheek bottoms were abundant too. Property is beautiful. The staff is hard-working & very friendly. Management simply needs to tweek things.


    تقييم

    Round Indicators

    • مارس 20 2019
    • هوستن, تكساس
    • العائلة

    Passport03670898384

    “An incident clouded my stay at the hotel”


    During my stay I was at the beach with my wife and three kids (6,8 and 10). Suddenly a guy approached me and offered me drugs, yes..drugs !.He pulled out some clear bags and offer up coke, acids, pills, ecstasy, marijuana.....I was shocked !!.I said no thanks and turned away. We were in front of the kid’s club and I did not believe this was happening. I did report this incident to the manager at the lobby but they acted negligently.


    تقييم

    Round Indicators

    • مارس 20 2019
    • العائلة

    Kholme77

    “Fantastic Trip!”


    We had a great time at Barcelo Maya Grand Resort! We met an awesome server named Cleyder Alfaro at the Caribe buffet. If you’re staying at Barcelo we recommend going to meet him! He took very good care of us!


    تقييم

    Round Indicators

    • مارس 20 2019
    • زوجان

    Anna L

    “10/10”


    For the bartender 10/10 but my friend got a cut from glass in the pool and the manger tried to blame me for it, but it was a good trip with some snorkeling and a boast trip, and some good drinks and booze


    إغلاق 

    الرجوع إلى اعثر على فندق

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