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Barceló Hotel Pool  Maya Caribe
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Map and location

Carretera Chetumal Puerto Jurez Km. 266,3 XPUHA Q   Riviera Maya, Quintana Roo México,    


Places of Interest

78.7 km  Cancun International Airport 

50 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

Premios y Reconocimientos

Prizes and awards

آراء النزلاء

لا يوجود أفضل من خبرة المسافر

Barceló Maya Caribe

4.5/5 Round Indicators
| 7719 تعليقات النزلاء

التقييم الإجمالي

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تقييم مُفصل

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الجودة مقابل السعر

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الموقع

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الراحة

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الغرف

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النظافة

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الخدمة


Comments

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التصفية حسب:

ترتيب حسب

    Round Indicators
    Lerouxcrew5 12/13/2019 العائلة

    “beach is lovely”

    loved the nice clean beach with white sand. was beautiful. we will be back for sure. activities were always happening, and monica was great with water polo. Ximena is lots of fun. Thanks to all the staff.

    استجاب Roam41780702201, Gerente في بارسيلو مايا كاريبي, لهذا التعليق
     Dear Traveler, Thank you very much for sharing this great review of your recent stay at Barceló Maya Caribe. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Atentamente La Gerencia

    Round Indicators
    871reileya 12/12/2019 زوجان

    “Great Place!”

    Argello Lopez and Arturo Lopez are amazing! We loved going to Strikers to see them! The entire mall was lots of fun and the food is always good. The servers work very hard to make sure you have a good time! Service was awesome!

    استجاب Roam41780702201, Gerente في بارسيلو مايا كاريبي, لهذا التعليق
     dear Traveler, Thank you very much for sharing this great review of your recent stay at Barceló Maya Caribe. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Once more we thank you for sharing your experience with us and look forward to serving you again soon. Sincerly The management

    Round Indicators
    Lylesgirl ‪Pleasanton‬, كاليفورنيا. 12/12/2019

    “Mostly Nice”

    We visit Mexico often. This was our first visit to the Barcelo Maya Caribe. Overall the resort is immaculate - very clean.Plenty of chairs around the pool and beach the week we visited (Dec 1-8). Most staff was very nice. Shout out to Joel Hernandez at the Caribe buffet restaurant. He took great care of us every morning. As soon as he saw us, he was getting our table and my hot water ready - thank you Joel! Also thank you to Lizbet Uc at the activities pool. She was our poolside server. She took great care of our group of 8 (6 Canadians & 2 Californians) every day. Food was very good at the Caribe buffet. We did not care for the Mexico Lindo restaurant. The other 3 we ate at were good (Italian, Steak house & Tokyo). Captain Morgan's for snacks during the day was good as well. Rooms were traditional Mexican style and were spacious and comfortable. In room 5322, the bathroom is in need of a little update. Maid could have done a little better job in sweeping the bathroom corners. We enjoyed the non-motorized water sports available - however, if you are not in line by 8:45 am to sign up to use them for the day, you will not get in. Go early! Now for not so good... First of all, why is in today's day and age, is Wifi not available 24 hrs a day? Unless you pay extra for it or pay extra for premium level?? Just charge the weekly use fee of $35 USD to the room fee for everyone. Currently. In order to have FREE WiFi you must walk out to the Maya Mall or Mexican Market -from only 10am - 5:30 pm. This is a bit inconvenient and petty. Guest services dept: girls there did not give us much information or did not know. Since we were not Premium, we could only make reservations for dinner 4 of our 7 nights. Since we had a group of 8 it was often difficult and this was their slow season. We even offered to split our group into 2 tables of 4 each. There are no pool towel bins around the pools. Consequently, towels are left on lounges all day long. People just leave them there when they leave. It would be nice to have somewhere to put your used towels. We had one problem in our room the first night. Water was dripping from the ceiling from the A/C return vent in the early morning hours. Maintenance was called at 5:30 AM and they came promptly and fixed it. Daily water aerobics in the activity pool - please lose the Whistle - so annoying! Live guitar music in Mall bar would be great in the evening. There isn't much going on between dinner time and show time (which is 9:30 pm). Since we were not staying at the Palace resort we could not watch the shows in that theater either. With 5 (soon to be 6) resorts on this property, there needs to be adequate space for guest wishing to see the nightly shows. DJ in the mall was a waste and terrible. We did not use the other attractions on site that required additional fee. Even though there were some negatives with this property, we would stay here again. Just hoping they get some things (especially the Wifi) changed. We always felt safe and it was beautiful, both the resort and the beach area.

    استجاب Roam41780702201, Gerente في بارسيلو مايا كاريبي, لهذا التعليق
     Dear Traveler, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Sincerly The management

    Round Indicators
    nferreira111 برتش كولومبيا, كندا. 12/12/2019 زوجان

    “okay but not great”

    Buffet was never disappointing, Tokyo restaurant was good depending on who your cook was. Limited free wifi (available from 10:00-17:30) in the mall area is ridiculous. A brand name hotel chain should be providing free wifi throughout the complex. Never had an idea what was happening in the resort as they never posted a schedule of activities or entertainment (I guess you could download their app but not possible with the wifi ). Beds are very hard but hte linens were amazing. Very noisy hallways that echo loudly. Pool and beach were beautiful. Drink service poolside was fantastic. Would likely not stay here again.
    Round Indicators
    spaziodesignsolu2019 ‪Clarksburg‬, ‪Maryland‬. 12/11/2019 العائلة

    “Would not return”

    staff experience was poor, restraunt and hostess staff was often rude and rushed you. Experience felt like resort wanted to get you in and out. Overall stay was poor, food was poor. Had to keep calling for items needed in the rooms, reservations were messed up and had to argue for them to resolve it.

    تقييم

    Round Indicators

    • ديسمبر 13 2019
    • العائلة

    Lerouxcrew5

    “beach is lovely”


    loved the nice clean beach with white sand. was beautiful. we will be back for sure. activities were always happening, and monica was great with water polo. Ximena is lots of fun. Thanks to all the staff.


    استجاب Roam41780702201, Gerente في بارسيلو مايا كاريبي, لهذا التعليق
    Dear Traveler, Thank you very much for sharing this great review of your recent stay at Barceló Maya Caribe. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Atentamente La Gerencia

    تقييم

    Round Indicators

    • ديسمبر 12 2019
    • زوجان

    871reileya

    “Great Place!”


    Argello Lopez and Arturo Lopez are amazing! We loved going to Strikers to see them! The entire mall was lots of fun and the food is always good. The servers work very hard to make sure you have a good time! Service was awesome!


    استجاب Roam41780702201, Gerente في بارسيلو مايا كاريبي, لهذا التعليق
    dear Traveler, Thank you very much for sharing this great review of your recent stay at Barceló Maya Caribe. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Once more we thank you for sharing your experience with us and look forward to serving you again soon. Sincerly The management

    تقييم

    Round Indicators

    • ديسمبر 12 2019
    • ‪Pleasanton‬, كاليفورنيا

    Lylesgirl

    “Mostly Nice”


    We visit Mexico often. This was our first visit to the Barcelo Maya Caribe. Overall the resort is immaculate - very clean.Plenty of chairs around the pool and beach the week we visited (Dec 1-8). Most staff was very nice. Shout out to Joel Hernandez at the Caribe buffet restaurant. He took great care of us every morning. As soon as he saw us, he was getting our table and my hot water ready - thank you Joel! Also thank you to Lizbet Uc at the activities pool. She was our poolside server. She took great care of our group of 8 (6 Canadians & 2 Californians) every day. Food was very good at the Caribe buffet. We did not care for the Mexico Lindo restaurant. The other 3 we ate at were good (Italian, Steak house & Tokyo). Captain Morgan's for snacks during the day was good as well. Rooms were traditional Mexican style and were spacious and comfortable. In room 5322, the bathroom is in need of a little update. Maid could have done a little better job in sweeping the bathroom corners. We enjoyed the non-motorized water sports available - however, if you are not in line by 8:45 am to sign up to use them for the day, you will not get in. Go early! Now for not so good... First of all, why is in today's day and age, is Wifi not available 24 hrs a day? Unless you pay extra for it or pay extra for premium level?? Just charge the weekly use fee of $35 USD to the room fee for everyone. Currently. In order to have FREE WiFi you must walk out to the Maya Mall or Mexican Market -from only 10am - 5:30 pm. This is a bit inconvenient and petty. Guest services dept: girls there did not give us much information or did not know. Since we were not Premium, we could only make reservations for dinner 4 of our 7 nights. Since we had a group of 8 it was often difficult and this was their slow season. We even offered to split our group into 2 tables of 4 each. There are no pool towel bins around the pools. Consequently, towels are left on lounges all day long. People just leave them there when they leave. It would be nice to have somewhere to put your used towels. We had one problem in our room the first night. Water was dripping from the ceiling from the A/C return vent in the early morning hours. Maintenance was called at 5:30 AM and they came promptly and fixed it. Daily water aerobics in the activity pool - please lose the Whistle - so annoying! Live guitar music in Mall bar would be great in the evening. There isn't much going on between dinner time and show time (which is 9:30 pm). Since we were not staying at the Palace resort we could not watch the shows in that theater either. With 5 (soon to be 6) resorts on this property, there needs to be adequate space for guest wishing to see the nightly shows. DJ in the mall was a waste and terrible. We did not use the other attractions on site that required additional fee. Even though there were some negatives with this property, we would stay here again. Just hoping they get some things (especially the Wifi) changed. We always felt safe and it was beautiful, both the resort and the beach area.


    استجاب Roam41780702201, Gerente في بارسيلو مايا كاريبي, لهذا التعليق
    Dear Traveler, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Sincerly The management

    تقييم

    Round Indicators

    • ديسمبر 12 2019
    • برتش كولومبيا, كندا
    • زوجان

    nferreira111

    “okay but not great”


    Buffet was never disappointing, Tokyo restaurant was good depending on who your cook was. Limited free wifi (available from 10:00-17:30) in the mall area is ridiculous. A brand name hotel chain should be providing free wifi throughout the complex. Never had an idea what was happening in the resort as they never posted a schedule of activities or entertainment (I guess you could download their app but not possible with the wifi ). Beds are very hard but hte linens were amazing. Very noisy hallways that echo loudly. Pool and beach were beautiful. Drink service poolside was fantastic. Would likely not stay here again.


    تقييم

    Round Indicators

    • ديسمبر 11 2019
    • ‪Clarksburg‬, ‪Maryland‬
    • العائلة

    spaziodesignsolu2019

    “Would not return”


    staff experience was poor, restraunt and hostess staff was often rude and rushed you. Experience felt like resort wanted to get you in and out. Overall stay was poor, food was poor. Had to keep calling for items needed in the rooms, reservations were messed up and had to argue for them to resolve it.


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