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Barceló Hotel Beach  Maya Tropical
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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Places of Interest

78.7 km  Cancun International Airport 

0 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

Premios y Reconocimientos

Prizes and awards

آراء النزلاء

لا يوجود أفضل من خبرة المسافر

Barceló Maya Tropical

4.5/5 Round Indicators
| 6768 تعليقات النزلاء

التقييم الإجمالي

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تقييم مُفصل

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الجودة مقابل السعر

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الموقع

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الراحة

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الغرف

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النظافة

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الخدمة


Comments

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    Round Indicators
    jes1982 ليدز, المملكة المتحدة. 09/21/2019 العائلة

    “Could do better!!”

    We are here on our last night of a 2 week holiday. This will be an honest review both good and bad. I will start with the good : - The place is beautiful, exactly what you want from a Caribbean landscape. The rooms are large with plenty of room and the bed is huge and comfortable. The entertainment guys around the pool are brilliant. The food is of a good standard in the buffet and in the bookable restaurants ( we enjoyed the mexican best). Both the beach and pool are lovely. Now the bad, not that it was bad just below what I would expect. The drinks are poor in comparison to other hotels we have been to in the area. Cocktail menu is very poor it only has 6 standard cocktails with limited flavours to make anything different. Pool bar service is shocking don't expect to get served within 10 minutes if you do get served your made to feel like your asking for the world and it's too much trouble even though there's only a few people at the bar. Be aware of conferences they take over the hotel. While we where here there was 3 differant ones which made it very difficult in the buffet restaurants. One also took over the pool with a pool party one day which was a nightmare. Two of our party were ill while we were here so just be careful. All in all we had a good time but there are better hotels in the area.

    استجاب BMAYAFASEII, Gerente في ‪Barcelo Maya Tropical‬, لهذا التعليق
     Dear jes1982 : In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics Barceló Maya Tropical.

    Round Indicators
    Helen M 09/18/2019

    “Theft From Room Safe”

    My partner and I had half of our holiday money stolen from our safe in the Tropical Hotel of this Resort. We had 280 usdollars and 3200 pesos stolen over 4 days. The Manager of this Resort totally refused to accept responsibility because he said no-one would have our safe number unless we handed it out to someone. The security downloaded the activity from the safe memory also our door activity. We were told our door had been tampered with. I asked the Manager Luis Gomez to show me the download from the safe .After he refused a few times and myself getting more frustrated at the fact he was stopping me from proving to him there had been someone in our room, he showed me the report. I pointed out to him the times we were out of the room, down at the swim up bar and restaurant for lunch. Hell, I could even prove to him on the Saturday 7th Sept we were out of the hotel with our friends in Playa Del Carmen and I showed him a photo of us. The time of the photo was 10 minutes approx before the safe was opened then closed 1 minute later in our room. Then someone went in half an hour later and opened and closed the safe again. This particular Saturday was the day we realised the money had been taken because I counted the dollars and realised we had 250 stolen. We then realised on our return another 30 dollars had been taken.Our rep gave us money for a taxi to the police station for an incident report. We paid for an attorney to translate our report as the police didn’t speak English.
    Round Indicators
    Andy T ‪Haslemere‬, المملكة المتحدة. 09/17/2019 زوجان

    “Brilliant ”

    Great hotel. Helpful staff, great food and a choice of good bars. The pool complex was fantastic and the beach superb. Minor gripes - our balcony was not kept clean, the cleaners had no idea about changing the towels and the piped musac was extremely repetitive.

    استجاب BMAYAFASEII, Gerente في ‪Barcelo Maya Tropical‬, لهذا التعليق
     Dear andymt1965 : In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics Barceló Maya Tropical.

    Round Indicators
    bcdubya ‪Perth‬, المملكة المتحدة. 09/17/2019 زوجان

    “First Visit”

    Expansive property with well equipped standard rooms, twin queen beds in our case. No bath but very adequate shower with consistent hot water. We did however find the housekeeping inconsistent in terms of replenishment often missing curtains towels and even loo paper. Buffet service in main restaurant offers a large selection of foods with nightly changes for dinner e.g. Mexican, Chinese etc. There is also a choice of in house specialist restaurants. We used the Italian and steakhouse more than once and were entirely satisfied with the service and menu choices. There is a large choice of activities to enjoy cantered around the pool or attractive beach together with sea borne water sports. Bryan and Marie-Sole were particularly friendly and happy to engage in conversation to learn more about their guests. There is also varied in-house evening entertainment in an expansive comfortable theatre. One major gripe was the constant and very repetitive often too loud ‘background’ music particularly in the restaurants and bars. On the whole happy to recommend for couples and families with young children.

    استجاب BMAYAFASEII, Gerente في ‪Barcelo Maya Tropical‬, لهذا التعليق
     Dear bcdubya : In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics . Barceló Maya Tropical.

    Round Indicators
    V3367KYjenl ‪Buffalo‬, نيويورك. 09/17/2019 عطلة مع الأصدقاء

    “Highly Reccomend”

    All around amazing resort, beautiful, big, lots to do! Food was great, swim up pool bars- my fav, beaches, activities, waterpark, lots of restaurants and nightly entertainment. Clean rooms/facilities. Highly recommend, would visit again :)

    استجاب BMAYAFASEII, Gerente في ‪Barcelo Maya Tropical‬, لهذا التعليق
     Dear V3367KYjenl : Thank you very much for sharing this great review of your recent stay at Barceló Maya Tropical. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Barceló Maya Tropical. 

    تقييم

    Round Indicators

    • سبتمبر 21 2019
    • ليدز, المملكة المتحدة
    • العائلة

    jes1982

    “Could do better!!”


    We are here on our last night of a 2 week holiday. This will be an honest review both good and bad. I will start with the good : - The place is beautiful, exactly what you want from a Caribbean landscape. The rooms are large with plenty of room and the bed is huge and comfortable. The entertainment guys around the pool are brilliant. The food is of a good standard in the buffet and in the bookable restaurants ( we enjoyed the mexican best). Both the beach and pool are lovely. Now the bad, not that it was bad just below what I would expect. The drinks are poor in comparison to other hotels we have been to in the area. Cocktail menu is very poor it only has 6 standard cocktails with limited flavours to make anything different. Pool bar service is shocking don't expect to get served within 10 minutes if you do get served your made to feel like your asking for the world and it's too much trouble even though there's only a few people at the bar. Be aware of conferences they take over the hotel. While we where here there was 3 differant ones which made it very difficult in the buffet restaurants. One also took over the pool with a pool party one day which was a nightmare. Two of our party were ill while we were here so just be careful. All in all we had a good time but there are better hotels in the area.


    استجاب BMAYAFASEII, Gerente في ‪Barcelo Maya Tropical‬, لهذا التعليق
     Dear jes1982 : In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics Barceló Maya Tropical.

    تقييم

    Round Indicators

    • سبتمبر 18 2019

    Helen M

    “Theft From Room Safe”


    My partner and I had half of our holiday money stolen from our safe in the Tropical Hotel of this Resort. We had 280 usdollars and 3200 pesos stolen over 4 days. The Manager of this Resort totally refused to accept responsibility because he said no-one would have our safe number unless we handed it out to someone. The security downloaded the activity from the safe memory also our door activity. We were told our door had been tampered with. I asked the Manager Luis Gomez to show me the download from the safe .After he refused a few times and myself getting more frustrated at the fact he was stopping me from proving to him there had been someone in our room, he showed me the report. I pointed out to him the times we were out of the room, down at the swim up bar and restaurant for lunch. Hell, I could even prove to him on the Saturday 7th Sept we were out of the hotel with our friends in Playa Del Carmen and I showed him a photo of us. The time of the photo was 10 minutes approx before the safe was opened then closed 1 minute later in our room. Then someone went in half an hour later and opened and closed the safe again. This particular Saturday was the day we realised the money had been taken because I counted the dollars and realised we had 250 stolen. We then realised on our return another 30 dollars had been taken.Our rep gave us money for a taxi to the police station for an incident report. We paid for an attorney to translate our report as the police didn’t speak English.


    تقييم

    Round Indicators

    • سبتمبر 17 2019
    • ‪Haslemere‬, المملكة المتحدة
    • زوجان

    Andy T

    “Brilliant ”


    Great hotel. Helpful staff, great food and a choice of good bars. The pool complex was fantastic and the beach superb. Minor gripes - our balcony was not kept clean, the cleaners had no idea about changing the towels and the piped musac was extremely repetitive.


    استجاب BMAYAFASEII, Gerente في ‪Barcelo Maya Tropical‬, لهذا التعليق
    Dear andymt1965 : In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics Barceló Maya Tropical.

    تقييم

    Round Indicators

    • سبتمبر 17 2019
    • ‪Perth‬, المملكة المتحدة
    • زوجان

    bcdubya

    “First Visit”


    Expansive property with well equipped standard rooms, twin queen beds in our case. No bath but very adequate shower with consistent hot water. We did however find the housekeeping inconsistent in terms of replenishment often missing curtains towels and even loo paper. Buffet service in main restaurant offers a large selection of foods with nightly changes for dinner e.g. Mexican, Chinese etc. There is also a choice of in house specialist restaurants. We used the Italian and steakhouse more than once and were entirely satisfied with the service and menu choices. There is a large choice of activities to enjoy cantered around the pool or attractive beach together with sea borne water sports. Bryan and Marie-Sole were particularly friendly and happy to engage in conversation to learn more about their guests. There is also varied in-house evening entertainment in an expansive comfortable theatre. One major gripe was the constant and very repetitive often too loud ‘background’ music particularly in the restaurants and bars. On the whole happy to recommend for couples and families with young children.


    استجاب BMAYAFASEII, Gerente في ‪Barcelo Maya Tropical‬, لهذا التعليق
    Dear bcdubya : In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics . Barceló Maya Tropical.

    تقييم

    Round Indicators

    • سبتمبر 17 2019
    • ‪Buffalo‬, نيويورك
    • عطلة مع الأصدقاء

    V3367KYjenl

    “Highly Reccomend”


    All around amazing resort, beautiful, big, lots to do! Food was great, swim up pool bars- my fav, beaches, activities, waterpark, lots of restaurants and nightly entertainment. Clean rooms/facilities. Highly recommend, would visit again :)


    استجاب BMAYAFASEII, Gerente في ‪Barcelo Maya Tropical‬, لهذا التعليق
    Dear V3367KYjenl : Thank you very much for sharing this great review of your recent stay at Barceló Maya Tropical. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Barceló Maya Tropical. 

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