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Barceló Hotel Beach  Maya Tropical
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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Places of Interest

78.7 km  Cancun International Airport 

0 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

Premios y Reconocimientos

Prizes and awards

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Barceló Maya Tropical

4.5/5 Round Indicators
| 6907 تعليقات النزلاء

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    Round Indicators
    Sightsee63019 11/20/2019 زوجان

    “Barcelo Maya Tropical”

    First time visiting the area. The hotel is beautiful and the beach was always amazing. Everyone was extremely nice to us. Enjoyed the varieties of food served, especially the fresh fruit each day. Our bar tender, Antonio, at the Tequila bar,always made the best drinks when we visited during his work schedule. Thank you. Some people I noticed left some unfavorable reviews. Just make sure you ask a lot of questions if not sure about something. The hotel staff will be very accommodating to your needs.

    استجاب BMAYAFASEII, Gerente في ‪Barcelo Maya Tropical‬, لهذا التعليق
     Dear Sightsee63019, Thank you very much for sharing this great review of your recent stay at Barceló Maya Tropical. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best regards, Barceló Maya Grand Resort.

    Round Indicators
    tyronesaur تورونتو, كندا. 11/19/2019 عطلة مع الأصدقاء

    “Average Resort, Nothing stood out.”

    Was overall an okay trip mostly because of the people that I went with. It felt like this resort nickles and dimes you for everything. Upon arrival I was told wifi is provided for a fee of 12USD per day which is absurd. And it is limited to 2 devices. I came here for a wedding but needed some work done as well so i reluctantly obliged to order this service. When it came to do work the wifi would not work on my laptop (my second device). I called reception and they did not send help nor did they ask me to come to the lobby to rectify my situation. Okay, I'm annoyed but that's that. I go to check out and I request that the 2nd day be deducted because it didn't work as advertised and it didn't work for my primary reason for ordering it in the first place. They held me up for 20 minutes and in the end they still charged me for the full amount. Really terrible service. I had no problems checking in though, but my friends all had some kind of mishap with check ins and rooms not being ready. Would rather go someplace else next time to be honest.
    Round Indicators
    lnadykto 11/19/2019 العائلة

    “Family”

    Barcelo Tropical - Beautiful resort!!! We really enjoyed to stay here, very clean and perfectly maintained. It is absolutely amazing. The food is great. Wonderful, and attentive service. We would be back. Thank you!

    استجاب BMAYAFASEII, Gerente في ‪Barcelo Maya Tropical‬, لهذا التعليق
     Dear Inadykto, Thank you very much for sharing this great review of your recent stay at Barceló Maya Tropical. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  At Barceló we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best regards, Barceló Maya Grand Resort.

    Round Indicators
    Denise S أوتاوا, كندا. 11/19/2019 العائلة

    “Tropical”

    Clean and family oriented resort. Excellent food and entertainment. Staff very helpful and friendly. Easy to get around when raining, always under covered walkways. Dolphin show and spa was pleasurable. A little coral in the ocean but nothing that could not be dealt with.

    استجاب BMAYAFASEII, Gerente في ‪Barcelo Maya Tropical‬, لهذا التعليق
     Dear Denise S, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and we are delighted to read that we were able to match your holiday expectations. We also thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best regards, Barceló Maya Grand Resort.

    Round Indicators
    C E 11/17/2019 العائلة

    “READ THIS BEFORE BOOKING”

    We went with 40+ people all staying at different parts of the resort with the same common issues. To better understand the resort before you book - read the following : - although all-inclusive there are a lot of restrictions at this resort. - alcohol is not served before 12pm!! ( this is unheard of for me) - no servers along the beach or pool like at other resorts to serve food or drinks - the only 24 hour place to eat is at Strikers sports bar (snack bar food) and is located at Maya Caribe which is quite a walk if you end up on the other end. - the buffets in the lobbies close from 1030-1230 and then again from 330-630pm. And then closes at 10pm. - You must be dry and covered to eat anywhere even the pool snack bars. - they ran out of pool/beach towels everyday - room service charges $9 per item ordered ( that’s right. Not per call. Per item.) ( this can free if you upgrade to premium 25pp/night. Which probably won’t even be worth it because the room service food was NOT good. We ordered pasta and a burger - how can you even mess that up?) - you have a limited quantity of times you can dine a la carte. ( for example, in a 4 night stay you get 2 vouchers. In a 7 night stay you get 4 vouchers) ( this can change again if you upgrade) - the resort is HUGE making it hard to get around especially if your travelling with kids or elderly. - we tip a LOT. This is the only resort we’ve been at so far that just don’t seem to be appreciative. - service is slow - seems to be understaffed no matter where you go on the resort. In short, you pay for an all inclusive price but they seem to be restrictive of when and where they want to serve you food and alcohol. And want you to upgrade to premium. Take your money elsewhere and enjoy a different all inclusive resort with your family and friends!! Trust me!! I ran into a lady who said she’s stayed at this resort 5 years in a row and said that things are going downhill fast.

    استجاب BMAYAFASEII, Gerente في ‪Barcelo Maya Tropical‬, لهذا التعليق
     Dear C E, Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Barceló Maya Tropical hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. Our main commitment is our guests' satisfaction and our goal, their preference for our hotels year after year, this is why the management team together with all departmental managers, check regularly our installations, revise restaurants' menus and products, undertake regular service trainings so as to ensure the compliance of our high standards of quality as a distinctive feature of our brand; this is why we hope we will have the pleasure to welcome you back on your next visit to Barceló Maya Tropical and encourage you to point out any imperfection if any appears, we commit to do our utmost to make sure that you have a fantastic holiday experience among us.  Best regards, Barceló Maya Grand Resort.

    تقييم

    Round Indicators

    • نوفمبر 20 2019
    • زوجان

    Sightsee63019

    “Barcelo Maya Tropical”


    First time visiting the area. The hotel is beautiful and the beach was always amazing. Everyone was extremely nice to us. Enjoyed the varieties of food served, especially the fresh fruit each day. Our bar tender, Antonio, at the Tequila bar,always made the best drinks when we visited during his work schedule. Thank you. Some people I noticed left some unfavorable reviews. Just make sure you ask a lot of questions if not sure about something. The hotel staff will be very accommodating to your needs.


    استجاب BMAYAFASEII, Gerente في ‪Barcelo Maya Tropical‬, لهذا التعليق
    Dear Sightsee63019, Thank you very much for sharing this great review of your recent stay at Barceló Maya Tropical. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best regards, Barceló Maya Grand Resort.

    تقييم

    Round Indicators

    • نوفمبر 19 2019
    • تورونتو, كندا
    • عطلة مع الأصدقاء

    tyronesaur

    “Average Resort, Nothing stood out.”


    Was overall an okay trip mostly because of the people that I went with. It felt like this resort nickles and dimes you for everything. Upon arrival I was told wifi is provided for a fee of 12USD per day which is absurd. And it is limited to 2 devices. I came here for a wedding but needed some work done as well so i reluctantly obliged to order this service. When it came to do work the wifi would not work on my laptop (my second device). I called reception and they did not send help nor did they ask me to come to the lobby to rectify my situation. Okay, I'm annoyed but that's that. I go to check out and I request that the 2nd day be deducted because it didn't work as advertised and it didn't work for my primary reason for ordering it in the first place. They held me up for 20 minutes and in the end they still charged me for the full amount. Really terrible service. I had no problems checking in though, but my friends all had some kind of mishap with check ins and rooms not being ready. Would rather go someplace else next time to be honest.


    تقييم

    Round Indicators

    • نوفمبر 19 2019
    • العائلة

    lnadykto

    “Family”


    Barcelo Tropical - Beautiful resort!!! We really enjoyed to stay here, very clean and perfectly maintained. It is absolutely amazing. The food is great. Wonderful, and attentive service. We would be back. Thank you!


    استجاب BMAYAFASEII, Gerente في ‪Barcelo Maya Tropical‬, لهذا التعليق
    Dear Inadykto, Thank you very much for sharing this great review of your recent stay at Barceló Maya Tropical. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  At Barceló we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best regards, Barceló Maya Grand Resort.

    تقييم

    Round Indicators

    • نوفمبر 19 2019
    • أوتاوا, كندا
    • العائلة

    Denise S

    “Tropical”


    Clean and family oriented resort. Excellent food and entertainment. Staff very helpful and friendly. Easy to get around when raining, always under covered walkways. Dolphin show and spa was pleasurable. A little coral in the ocean but nothing that could not be dealt with.


    استجاب BMAYAFASEII, Gerente في ‪Barcelo Maya Tropical‬, لهذا التعليق
    Dear Denise S, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and we are delighted to read that we were able to match your holiday expectations. We also thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best regards, Barceló Maya Grand Resort.

    تقييم

    Round Indicators

    • نوفمبر 17 2019
    • العائلة

    C E

    “READ THIS BEFORE BOOKING”


    We went with 40+ people all staying at different parts of the resort with the same common issues. To better understand the resort before you book - read the following : - although all-inclusive there are a lot of restrictions at this resort. - alcohol is not served before 12pm!! ( this is unheard of for me) - no servers along the beach or pool like at other resorts to serve food or drinks - the only 24 hour place to eat is at Strikers sports bar (snack bar food) and is located at Maya Caribe which is quite a walk if you end up on the other end. - the buffets in the lobbies close from 1030-1230 and then again from 330-630pm. And then closes at 10pm. - You must be dry and covered to eat anywhere even the pool snack bars. - they ran out of pool/beach towels everyday - room service charges $9 per item ordered ( that’s right. Not per call. Per item.) ( this can free if you upgrade to premium 25pp/night. Which probably won’t even be worth it because the room service food was NOT good. We ordered pasta and a burger - how can you even mess that up?) - you have a limited quantity of times you can dine a la carte. ( for example, in a 4 night stay you get 2 vouchers. In a 7 night stay you get 4 vouchers) ( this can change again if you upgrade) - the resort is HUGE making it hard to get around especially if your travelling with kids or elderly. - we tip a LOT. This is the only resort we’ve been at so far that just don’t seem to be appreciative. - service is slow - seems to be understaffed no matter where you go on the resort. In short, you pay for an all inclusive price but they seem to be restrictive of when and where they want to serve you food and alcohol. And want you to upgrade to premium. Take your money elsewhere and enjoy a different all inclusive resort with your family and friends!! Trust me!! I ran into a lady who said she’s stayed at this resort 5 years in a row and said that things are going downhill fast.


    استجاب BMAYAFASEII, Gerente في ‪Barcelo Maya Tropical‬, لهذا التعليق
    Dear C E, Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Barceló Maya Tropical hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. Our main commitment is our guests' satisfaction and our goal, their preference for our hotels year after year, this is why the management team together with all departmental managers, check regularly our installations, revise restaurants' menus and products, undertake regular service trainings so as to ensure the compliance of our high standards of quality as a distinctive feature of our brand; this is why we hope we will have the pleasure to welcome you back on your next visit to Barceló Maya Tropical and encourage you to point out any imperfection if any appears, we commit to do our utmost to make sure that you have a fantastic holiday experience among us.  Best regards, Barceló Maya Grand Resort.

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