Aerial View of Barceló Hotel Punta Cana
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Map and location

Carretera Macao, S/N, Playa Arena Gorda   23301 Punta Cana La Altagracia ,   República Dominicana  


Places of Interest

28.4 km Punta Cana International Airport

14.3 km Macao beach

Premios y Reconocimientos

Prizes and awards

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Occidental Caribe

4.0/5 Round Indicators
| 10807 تعليقات النزلاء

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    Round Indicators
    Expedition731032 11/11/2018 العائلة

    “Family/Friend Vacation”

    Spent the week with family and friends at the Occidental Caribe. The staff was great. They were all very polite and tried their best to satisfy everyone. The food was good, but not great. The rooms didn't get tidied up until the afternoon and the mini-bar was almost never stocked (except when we complained about it). Overall, a nice place to stay and enjoy the beach and weather.
    Round Indicators
    Juanita L 11/11/2018 عطلة مع الأصدقاء

    “What makes this place shine...”

    Went to this hotel between October 11th to the 18th we were in room 6411 with an awesome view. I would say that the bad reviews are not really exact. I will admit that the hotel is showing its age and would eventually need an upgrade. What made this trip so wonderful was the extraordinary staff always there for you. When we first arrived we were offered Juice and was served by a very delightful and bubbly front desk clerk (Ambar) who was very attentive to our needs with a smile. She assigned us a bellman who carried our luggage's to our room which was very efficient and friendly. Our room attendant (Julia) was really wonderful, never came back to a dirty room and she really bent over backwards for us. This part is very important for management to hear since i have never seen any room attendant be so genuinely concerned for people who are just clients and this is why. On a certain day of our stay i had lost my cell phone and to top it off i could not remember were i had left it. Ran to my room and found Julia cleaning it. Seeing my worry she asked me in spanish what was happening. Since my spanish is terrible i started gesturing to my other cell phone and was saying i lost it and she seemed to understand.Now again i have never seen any room attendant do this. She got very worried about my loss and literally put my room that she had just beautifully done upside down to find my cell phone. Regretfully my phone was not there and she was very sad about it. I must say that after going to the guest service desk they made me follow a security guard that was able to give me back my phone. Went back to the floor of my room to find Julia cleaning the neighboring room and showed her that i have found my other cell phone. She was so relieved and happy that i gave her a hug since for me this woman is gold. Another wonderful employee was Ismael that i met at the quiet pool bar. He was very attentive on what we would like to drink and always served us with a smile and with jokes, with this kind of service i was always expecting to meet him at that area. If you are intending to book activities, booking with Hola Tours was awesome with our great Rep Juan. Lets not forget Rosalinda from our catamaran tour. She was the one who made the party on the boat so amazing. To rap this up, hotel old but ok and the employees really works extremely hard to please everyone. They made my trip the best one that i would return to. I would certainly go to that hotel again but would ask to be assigned were ever Julia would be.
    Round Indicators
    BrendaW1536 11/11/2018 العائلة

    “Overall good experience with a few flaws”

    A good holiday. Not the best in Punta Cana, but still ok. The resort is set up well for a large hotel. The grounds are beautiful. Beach is large & clean. Pool areas are great. Never a problem finding a lounge chair. The service in the restaurants is a bit slow. They seem to forget what they're doing. They say "I'll be right back" but they don't come back. Food is ok, but quite repativive at the buffet & sometimes cold. The drinks at the bar are ok, not fabulous. I couldn't find a drink at the entire hotel that was actually frozen or slushy, which is too bad as they're my favorite. All in all, a good hotel for the money we paid. I wouldn't be happy if I'd have paid full price. But for the deal I got, it was ok.
    Round Indicators
    jaynkai ‪Blackburn‬, المملكة المتحدة. 11/10/2018 العائلة

    “Dont believe the bad reviews”

    Everything was excellent about this hotel from the start we met Carlos on reception who was so friendly & couldn't do enough for us all the way through our holiday. Yes the rooms are a bit dated but very spacious & clean, with clean towels & bedding, everything you need. The pools are fantastic with plenty of sun loungers. The al a carte restaurants were very good especially the Mexican & esmarelda in there made us very welcome every time with her smile & service. Entertainment in the evening was very good & professional. Overall an excellent experience & would definitely return.

    استجاب Marcos C, Director General في ‪Occidental Caribe‬, لهذا التعليق
     Dear guest, We are sincerely grateful for the time you have spent in sharing your opinion about your recent stay at our Occidental Caribe hotel. Your detailed opinion will help us continue to improve the quality of our services. We appreciate your charming comment regarding our staff, the kindness and kindness of our employees are without a doubt the attractive principle of our Hotel, we will pass your congratulations before hand for your charming comment. Once again we thank you for sharing your experience with us and look forward to serving you again soon. Regards, Director Occidental Caribe

    Round Indicators
    Wander57300082434 11/08/2018 العائلة

    “Bad staff service and food”

    The hotel looks nice but is old. Room cleaning was good, but room had a water leak at the bathroom roof every time people from the upper floor took a shower. Waitresses at restaurants were very rude and had no patience when asked something. A waitress threw spoons at my husband while we waited 30 min to have something to use to eat at the buffet and other asked to hurry up in ordering. At the Dominican specialty restaurant the waitress refused to replace my son's plate because she already served one. Only staff worth there is Jose Mercedes from the lobby and Yaritza from the premium bar.

    تقييم

    Round Indicators

    • نوفمبر 11 2018
    • العائلة

    Expedition731032

    “Family/Friend Vacation”


    Spent the week with family and friends at the Occidental Caribe. The staff was great. They were all very polite and tried their best to satisfy everyone. The food was good, but not great. The rooms didn't get tidied up until the afternoon and the mini-bar was almost never stocked (except when we complained about it). Overall, a nice place to stay and enjoy the beach and weather.


    تقييم

    Round Indicators

    • نوفمبر 11 2018
    • عطلة مع الأصدقاء

    Juanita L

    “What makes this place shine...”


    Went to this hotel between October 11th to the 18th we were in room 6411 with an awesome view. I would say that the bad reviews are not really exact. I will admit that the hotel is showing its age and would eventually need an upgrade. What made this trip so wonderful was the extraordinary staff always there for you. When we first arrived we were offered Juice and was served by a very delightful and bubbly front desk clerk (Ambar) who was very attentive to our needs with a smile. She assigned us a bellman who carried our luggage's to our room which was very efficient and friendly. Our room attendant (Julia) was really wonderful, never came back to a dirty room and she really bent over backwards for us. This part is very important for management to hear since i have never seen any room attendant be so genuinely concerned for people who are just clients and this is why. On a certain day of our stay i had lost my cell phone and to top it off i could not remember were i had left it. Ran to my room and found Julia cleaning it. Seeing my worry she asked me in spanish what was happening. Since my spanish is terrible i started gesturing to my other cell phone and was saying i lost it and she seemed to understand.Now again i have never seen any room attendant do this. She got very worried about my loss and literally put my room that she had just beautifully done upside down to find my cell phone. Regretfully my phone was not there and she was very sad about it. I must say that after going to the guest service desk they made me follow a security guard that was able to give me back my phone. Went back to the floor of my room to find Julia cleaning the neighboring room and showed her that i have found my other cell phone. She was so relieved and happy that i gave her a hug since for me this woman is gold. Another wonderful employee was Ismael that i met at the quiet pool bar. He was very attentive on what we would like to drink and always served us with a smile and with jokes, with this kind of service i was always expecting to meet him at that area. If you are intending to book activities, booking with Hola Tours was awesome with our great Rep Juan. Lets not forget Rosalinda from our catamaran tour. She was the one who made the party on the boat so amazing. To rap this up, hotel old but ok and the employees really works extremely hard to please everyone. They made my trip the best one that i would return to. I would certainly go to that hotel again but would ask to be assigned were ever Julia would be.


    تقييم

    Round Indicators

    • نوفمبر 11 2018
    • العائلة

    BrendaW1536

    “Overall good experience with a few flaws”


    A good holiday. Not the best in Punta Cana, but still ok. The resort is set up well for a large hotel. The grounds are beautiful. Beach is large & clean. Pool areas are great. Never a problem finding a lounge chair. The service in the restaurants is a bit slow. They seem to forget what they're doing. They say "I'll be right back" but they don't come back. Food is ok, but quite repativive at the buffet & sometimes cold. The drinks at the bar are ok, not fabulous. I couldn't find a drink at the entire hotel that was actually frozen or slushy, which is too bad as they're my favorite. All in all, a good hotel for the money we paid. I wouldn't be happy if I'd have paid full price. But for the deal I got, it was ok.


    تقييم

    Round Indicators

    • نوفمبر 10 2018
    • ‪Blackburn‬, المملكة المتحدة
    • العائلة

    jaynkai

    “Dont believe the bad reviews”


    Everything was excellent about this hotel from the start we met Carlos on reception who was so friendly & couldn't do enough for us all the way through our holiday. Yes the rooms are a bit dated but very spacious & clean, with clean towels & bedding, everything you need. The pools are fantastic with plenty of sun loungers. The al a carte restaurants were very good especially the Mexican & esmarelda in there made us very welcome every time with her smile & service. Entertainment in the evening was very good & professional. Overall an excellent experience & would definitely return.


    استجاب Marcos C, Director General في ‪Occidental Caribe‬, لهذا التعليق
    Dear guest, We are sincerely grateful for the time you have spent in sharing your opinion about your recent stay at our Occidental Caribe hotel. Your detailed opinion will help us continue to improve the quality of our services. We appreciate your charming comment regarding our staff, the kindness and kindness of our employees are without a doubt the attractive principle of our Hotel, we will pass your congratulations before hand for your charming comment. Once again we thank you for sharing your experience with us and look forward to serving you again soon. Regards, Director Occidental Caribe

    تقييم

    Round Indicators

    • نوفمبر 8 2018
    • العائلة

    Wander57300082434

    “Bad staff service and food”


    The hotel looks nice but is old. Room cleaning was good, but room had a water leak at the bathroom roof every time people from the upper floor took a shower. Waitresses at restaurants were very rude and had no patience when asked something. A waitress threw spoons at my husband while we waited 30 min to have something to use to eat at the buffet and other asked to hurry up in ordering. At the Dominican specialty restaurant the waitress refused to replace my son's plate because she already served one. Only staff worth there is Jose Mercedes from the lobby and Yaritza from the premium bar.


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