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Barceló Hotel Pool  Tucancún Beach
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Map and location

Avenida Kukulcan, km. 13,5. Lote 24   77500 Cancún, Q. Roo ,   México  


Places of Interest

18.9 km Cancun International Airport

6 km Pok-Ta-Pok Golf Course (by Robert Trent Jones Jr.)

0 km Tucancún beach

Premios y Reconocimientos

Prizes and awards

آراء النزلاء

لا يوجود أفضل من خبرة المسافر

Occidental Tucancún

4.0/5 Round Indicators
| 8031 تعليقات النزلاء

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Comments

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ترتيب حسب

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    Rewatts12 09/17/2019 عطلة مع الأصدقاء

    “Great time, great staff!”

    Two of my friends and I had the pleasure of staying for a week and it was honestly a great time! I had to come a day later than my other 2 friends and they were out for the day when I arrived but told me they gave my name and picture to Will Alvez. The hotel was packed and it was very busy when I arrived but Will picked me out immediately and was able to help me with everything I needed! When I was done checking in I couldn’t get a key for my room because the machine was broken (not an issue as the next time I went back an hour or so later I was able to get a key). I was then planning to just go to the restroom and change but Will was able to take me and my luggage to my room and let me in. From what I know, he helped my friends the day before as well! He continued to be helpful throughout the week with recommendations and any questions we had! He was also super helpful the day we left when there was a mix up with our travel arrangements. We love Will! Thanks so much! Eddy Criollo, one of the bartenders, was seriously the best!!! He was super friendly and made by far the best drinks out of any of the bartenders. He’s honestly one of the best bartenders I’ve ever interacted with! His drink making skills and service are second to none! Everyone needs and Eddy in their life! Love you Eddy! On my next trip to Cancun, I’d love to stay again! Thanks!!!

    استجاب occidentalhotel, Asistente de Gerencia. في ‪Occidental Tucancun‬, لهذا التعليق
     Dear Rewatts12: We would like to express our gratitude for the comments you have made about your recent visit, since they help us understand how our guests enjoy their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that you enjoyed your vacation at the hotel. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacation. We hope to have the great pleasure of receiving your visit again. Best regards,

    Round Indicators
    Paradise709252 09/15/2019 العائلة

    “Vacations!!”

    great place and friendly staff, really enjoyed the pool and the beach. Only thing is that I would like to see more quality if the food specially the Mexican restaurant it was sad that being in Mexico the food wasn't up to the level of the establishment.,

    استجاب occidentalhotel, Asistente de gerencia في ‪Occidental Tucancun‬, لهذا التعليق
     Dear Paradise709252: Thank you very much for your comments and take the time to make them, we are glad to know that you enjoyed your stay with us and that you had a wonderful vacation. On the other hand, we appreciate that you let us know about the areas of opportunity that we have in order to work in them and thus improve the experience of our guests. We hope to have the opportunity to welcome you again, kind regards.

    Round Indicators
    EINVAN 09/15/2019 العائلة

    “All Inclusive?”

    I have stayed at 5 different all-inclusive hotels in Cancun and in Playa Del Carmen. I do not mind giving good tips to the servers when they do something extra specials for me. However, it was my first time that I had to pay for the Wi-Fi and for steaks. It did not sound like all-inclusive to me.

    استجاب occidentalhotel, Asistente de gerencia في ‪Occidental Tucancun‬, لهذا التعليق
     Dear EINVAN: We appreciate your comments and what we have taken the realization time, help us to observe the details that we do not allow our guests to obtain a pleasant experience and to work the areas of opportunity we have. We hope to have the opportunity to receive it again in order to offer you a better experience with us. Kind regards.

    Round Indicators
    kdmorgan12 ‪Kaneohe‬, هاواي. 09/14/2019 مسافر بمفرده

    “Ok good price”

    The views and location of this hotel are incredible, the food was not very good at all. Didnt like the mystery shampoo and conditioner in a pump in the shower, Very hot in the lobby area as well as the halls and elevators. Beach was nice. Pool could use some cold water.

    استجاب occidentalhotel, Asistente de gerencia في ‪Occidental Tucancun‬, لهذا التعليق
     Dear kdmorgan12: Thank you for your comments and take the time to make them, they certainly help us to work in our areas of opportunity to be able to offer our guests a better experience. We hope to receive it again and meet your expectations properly. Kind regards.

    Round Indicators
    Leticia_Lee503 09/11/2019 العائلة

    “Family Vacation”

    Occidental Tucancun great place to stay. Staff was friendly and provided great service. We booked 4 family suites for 17 people : Family Suites are amazing- close to the pool, steps away from the beach.

    استجاب occidentalhotel, Asistente de gerencia في ‪Occidental Tucancun‬, لهذا التعليق
     Thank you very much for your kind comments, we are glad to know that you enjoyed your stay with us, we hope to be your choice for your next vacation, kind regards.

    تقييم

    Round Indicators

    • سبتمبر 17 2019
    • عطلة مع الأصدقاء

    Rewatts12

    “Great time, great staff!”


    Two of my friends and I had the pleasure of staying for a week and it was honestly a great time! I had to come a day later than my other 2 friends and they were out for the day when I arrived but told me they gave my name and picture to Will Alvez. The hotel was packed and it was very busy when I arrived but Will picked me out immediately and was able to help me with everything I needed! When I was done checking in I couldn’t get a key for my room because the machine was broken (not an issue as the next time I went back an hour or so later I was able to get a key). I was then planning to just go to the restroom and change but Will was able to take me and my luggage to my room and let me in. From what I know, he helped my friends the day before as well! He continued to be helpful throughout the week with recommendations and any questions we had! He was also super helpful the day we left when there was a mix up with our travel arrangements. We love Will! Thanks so much! Eddy Criollo, one of the bartenders, was seriously the best!!! He was super friendly and made by far the best drinks out of any of the bartenders. He’s honestly one of the best bartenders I’ve ever interacted with! His drink making skills and service are second to none! Everyone needs and Eddy in their life! Love you Eddy! On my next trip to Cancun, I’d love to stay again! Thanks!!!


    استجاب occidentalhotel, Asistente de Gerencia. في ‪Occidental Tucancun‬, لهذا التعليق
    Dear Rewatts12: We would like to express our gratitude for the comments you have made about your recent visit, since they help us understand how our guests enjoy their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that you enjoyed your vacation at the hotel. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacation. We hope to have the great pleasure of receiving your visit again. Best regards,

    تقييم

    Round Indicators

    • سبتمبر 15 2019
    • العائلة

    Paradise709252

    “Vacations!!”


    great place and friendly staff, really enjoyed the pool and the beach. Only thing is that I would like to see more quality if the food specially the Mexican restaurant it was sad that being in Mexico the food wasn't up to the level of the establishment.,


    استجاب occidentalhotel, Asistente de gerencia في ‪Occidental Tucancun‬, لهذا التعليق
    Dear Paradise709252: Thank you very much for your comments and take the time to make them, we are glad to know that you enjoyed your stay with us and that you had a wonderful vacation. On the other hand, we appreciate that you let us know about the areas of opportunity that we have in order to work in them and thus improve the experience of our guests. We hope to have the opportunity to welcome you again, kind regards.

    تقييم

    Round Indicators

    • سبتمبر 15 2019
    • العائلة

    EINVAN

    “All Inclusive?”


    I have stayed at 5 different all-inclusive hotels in Cancun and in Playa Del Carmen. I do not mind giving good tips to the servers when they do something extra specials for me. However, it was my first time that I had to pay for the Wi-Fi and for steaks. It did not sound like all-inclusive to me.


    استجاب occidentalhotel, Asistente de gerencia في ‪Occidental Tucancun‬, لهذا التعليق
    Dear EINVAN: We appreciate your comments and what we have taken the realization time, help us to observe the details that we do not allow our guests to obtain a pleasant experience and to work the areas of opportunity we have. We hope to have the opportunity to receive it again in order to offer you a better experience with us. Kind regards.

    تقييم

    Round Indicators

    • سبتمبر 14 2019
    • ‪Kaneohe‬, هاواي
    • مسافر بمفرده

    kdmorgan12

    “Ok good price”


    The views and location of this hotel are incredible, the food was not very good at all. Didnt like the mystery shampoo and conditioner in a pump in the shower, Very hot in the lobby area as well as the halls and elevators. Beach was nice. Pool could use some cold water.


    استجاب occidentalhotel, Asistente de gerencia في ‪Occidental Tucancun‬, لهذا التعليق
    Dear kdmorgan12: Thank you for your comments and take the time to make them, they certainly help us to work in our areas of opportunity to be able to offer our guests a better experience. We hope to receive it again and meet your expectations properly. Kind regards.

    تقييم

    Round Indicators

    • سبتمبر 11 2019
    • العائلة

    Leticia_Lee503

    “Family Vacation”


    Occidental Tucancun great place to stay. Staff was friendly and provided great service. We booked 4 family suites for 17 people : Family Suites are amazing- close to the pool, steps away from the beach.


    استجاب occidentalhotel, Asistente de gerencia في ‪Occidental Tucancun‬, لهذا التعليق
    Thank you very much for your kind comments, we are glad to know that you enjoyed your stay with us, we hope to be your choice for your next vacation, kind regards.

    Barceló Hotel Pool  Tucancún Beach

    Occidental Tucancún, an All Inclusive paradise in Cancun.

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