Hotel Pool  Occidental Grand Nuevo Vallarta Resort
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Map and location

Paseo de Los Cocoteros 18 Villa 8 Fracc. Náutico Turístico   63732 Nuevo Vallarta , Nayarit   México  


Places of Interest

11.5 km Gustavo Díaz Ordaz International Airport

100 m Beach

Premios y Reconocimientos

Prizes and awards

آراء النزلاء

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Occidental Nuevo Vallarta

4.5/5 Round Indicators
| 4401 تعليقات النزلاء

التقييم الإجمالي

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الجودة مقابل السعر

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الموقع

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الراحة

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الغرف

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النظافة

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الخدمة


Comments

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    Round Indicators
    sean x 01/18/2019 العائلة

    “Good experience during the Christmas vacation”

    We had our 5 day Christmas vacation in the hotel. We like it very much. Service and food are good. My daughter enjoyed the volleyball and won beer competition. Carlos working at the bar near swimming pool was very friendly. Thank you!

    استجاب PachecoR, Gerente في أوكسيدينتال جراند نوفو فالارتا شامل جميع الخدمات, لهذا التعليق
     Dear Sean, First and foremost, we would like to thank you for choosing our Occidental Nuevo Vallarta hotel to be your host on such a special holiday as Christmas. Our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests and we are glad to know we were able to meet your expectations. Thank you for the highlights on the quality of our chines and the friendliness of our Staff. The entire team work very hard to make feel our guests pampered at all times. Again we thank you for this very kind review of our hotel and we look forward to serving you again at this your home Occidental Nuevo Vallarta. Best Regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    Round Indicators
    Journey173638 01/18/2019 زوجان

    “Excellent hotel overall”

    We have spent 2 weeks in this Hotel and it was pretty much perfect: excellent food, excellent service, very professionnal personel, very clean and beautiful room. We are frequent travellers and i would recommend this hotel to anybody without any hesitation. It’s not a place to party though. Quiet and friendly hotel. The 2 Carlos at both bars are very professionnal. Paula is playing violin every two nights wonderfully. Karina very nice host at the buffet. Cheers!

    استجاب PachecoR, Gerente في أوكسيدينتال جراند نوفو فالارتا شامل جميع الخدمات, لهذا التعليق
     Dear Guest, Thank you for making our Occidental Nuevo Vallarta your choice hotel on this occasion and for your very kind recommendation to the travel community of TripAdvisor, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. Guest satisfaction is our number one goal and there is nothing better than achieving that, thank you for pointing out the aspects that stood out for you as the quality of our cuisine and the cleanliness of our rooms. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service. Thank you again for this heartwarming review of your stay with us, it would honor us immensely to have the privilege to host you again at this your home far away from home Occidental Nuevo Vallarta. All our best, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    Round Indicators
    DayTrip08536064355 01/18/2019 العائلة

    “Don't go”

    paid to much for not good quality of service, They didn't honor requests for rooms to be next to each other. The Spa treatments and service were GREAT!!! Service in the Buffet was GREAT! However food in buffet area wasn't keep stocked.

    استجاب PachecoR, Gerente في أوكسيدينتال جراند نوفو فالارتا شامل جميع الخدمات, لهذا التعليق
     Dear Guest, We are sincerely grateful for the time you spent to share your comments on your recent stay in our Occidental Nuevo Vallarta hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Thank you for mentioning the aspects that were to your liking as our Spa services and the attentiveness provided by our Staff at our Buffet. On the other hand, we are very sorry that we weren´t able to make your room request come true, all the requests are subject to availability. Also, we would like to mention that we always try our best to fulfill our guests requests. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best Regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    Round Indicators
    Vacation45301719289 مانشستر, المملكة المتحدة. 01/18/2019 زوجان

    “Very Good”

    Hotel very good for couples and families. Upgrading to Royal level was good for use of Royal restaurant and pool + Wifi for whole time there. Slight negatives were the food in royal restaurant was sometimes a bit cold. I think it was prepared in another kitchen and brought up. Royal pool, sometimes I think other people came and sat around and used this pool who were not entitled but as it was quiet it was not a problem.Main bar in the evening could have used more staff, sometimes there were no wait staff and only one barman who worked tirelessly to make the drinks for the queue at the bar and continue to smile and be very friendly.

    استجاب PachecoR, Gerente في أوكسيدينتال جراند نوفو فالارتا شامل جميع الخدمات, لهذا التعليق
     Dear Guest, Thank you for sharing your feedback on your recent holiday experience at Occidental Nuevo Vallarta hotel, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We are glad to read most of the aspects were to your liking as our "Royal Level" services. Thank you once again for making us your choice hotel and for your constructive critics, we look forward to welcoming you back again very soon. Best Regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    Round Indicators
    mtnsunsam ‪Minneapolis‬, ‪Minnesota‬. 01/18/2019 العائلة

    “Amenities Need Updating”

    Have stayed at this hotel for several years and they are not having a good year. Boogie boards weren't available this year - asked the staff and they said "maybe in 5 days, maybe in 10 days" - not helpful if you are there for only a week. Stand-up paddle board paddles were broken and dangerous. We took 3 bicycles on the path toward Bucerias and more than 3 miles from the hotel, 2 of the bicycles stopped working. The gear on one bike just stopped functioning entirely and another got a flat. We had to walk back and no one on staff seemed to care - we were just told we shouldn't have gone so far. Food at the buffet wasn't replenished quickly and lines to be seated were long. Variety and quality was generally good. The ice cream machine at lunch only worked half of the days of our stay. Music at the pool was unnecessarily loud all day - it doesn't need to have a club-like atmosphere. Rooms were cleaned early in the day this year (a plus). A/C worked great. Weather was perfect as always.

    تقييم

    Round Indicators

    • يناير 18 2019
    • العائلة

    sean x

    “Good experience during the Christmas vacation”


    We had our 5 day Christmas vacation in the hotel. We like it very much. Service and food are good. My daughter enjoyed the volleyball and won beer competition. Carlos working at the bar near swimming pool was very friendly. Thank you!


    استجاب PachecoR, Gerente في أوكسيدينتال جراند نوفو فالارتا شامل جميع الخدمات, لهذا التعليق
    Dear Sean, First and foremost, we would like to thank you for choosing our Occidental Nuevo Vallarta hotel to be your host on such a special holiday as Christmas. Our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests and we are glad to know we were able to meet your expectations. Thank you for the highlights on the quality of our chines and the friendliness of our Staff. The entire team work very hard to make feel our guests pampered at all times. Again we thank you for this very kind review of our hotel and we look forward to serving you again at this your home Occidental Nuevo Vallarta. Best Regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    تقييم

    Round Indicators

    • يناير 18 2019
    • زوجان

    Journey173638

    “Excellent hotel overall”


    We have spent 2 weeks in this Hotel and it was pretty much perfect: excellent food, excellent service, very professionnal personel, very clean and beautiful room. We are frequent travellers and i would recommend this hotel to anybody without any hesitation. It’s not a place to party though. Quiet and friendly hotel. The 2 Carlos at both bars are very professionnal. Paula is playing violin every two nights wonderfully. Karina very nice host at the buffet. Cheers!


    استجاب PachecoR, Gerente في أوكسيدينتال جراند نوفو فالارتا شامل جميع الخدمات, لهذا التعليق
    Dear Guest, Thank you for making our Occidental Nuevo Vallarta your choice hotel on this occasion and for your very kind recommendation to the travel community of TripAdvisor, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. Guest satisfaction is our number one goal and there is nothing better than achieving that, thank you for pointing out the aspects that stood out for you as the quality of our cuisine and the cleanliness of our rooms. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service. Thank you again for this heartwarming review of your stay with us, it would honor us immensely to have the privilege to host you again at this your home far away from home Occidental Nuevo Vallarta. All our best, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    تقييم

    Round Indicators

    • يناير 18 2019
    • العائلة

    DayTrip08536064355

    “Don't go”


    paid to much for not good quality of service, They didn't honor requests for rooms to be next to each other. The Spa treatments and service were GREAT!!! Service in the Buffet was GREAT! However food in buffet area wasn't keep stocked.


    استجاب PachecoR, Gerente في أوكسيدينتال جراند نوفو فالارتا شامل جميع الخدمات, لهذا التعليق
    Dear Guest, We are sincerely grateful for the time you spent to share your comments on your recent stay in our Occidental Nuevo Vallarta hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Thank you for mentioning the aspects that were to your liking as our Spa services and the attentiveness provided by our Staff at our Buffet. On the other hand, we are very sorry that we weren´t able to make your room request come true, all the requests are subject to availability. Also, we would like to mention that we always try our best to fulfill our guests requests. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best Regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    تقييم

    Round Indicators

    • يناير 18 2019
    • مانشستر, المملكة المتحدة
    • زوجان

    Vacation45301719289

    “Very Good”


    Hotel very good for couples and families. Upgrading to Royal level was good for use of Royal restaurant and pool + Wifi for whole time there. Slight negatives were the food in royal restaurant was sometimes a bit cold. I think it was prepared in another kitchen and brought up. Royal pool, sometimes I think other people came and sat around and used this pool who were not entitled but as it was quiet it was not a problem.Main bar in the evening could have used more staff, sometimes there were no wait staff and only one barman who worked tirelessly to make the drinks for the queue at the bar and continue to smile and be very friendly.


    استجاب PachecoR, Gerente في أوكسيدينتال جراند نوفو فالارتا شامل جميع الخدمات, لهذا التعليق
    Dear Guest, Thank you for sharing your feedback on your recent holiday experience at Occidental Nuevo Vallarta hotel, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We are glad to read most of the aspects were to your liking as our "Royal Level" services. Thank you once again for making us your choice hotel and for your constructive critics, we look forward to welcoming you back again very soon. Best Regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    تقييم

    Round Indicators

    • يناير 18 2019
    • ‪Minneapolis‬, ‪Minnesota‬
    • العائلة

    mtnsunsam

    “Amenities Need Updating”


    Have stayed at this hotel for several years and they are not having a good year. Boogie boards weren't available this year - asked the staff and they said "maybe in 5 days, maybe in 10 days" - not helpful if you are there for only a week. Stand-up paddle board paddles were broken and dangerous. We took 3 bicycles on the path toward Bucerias and more than 3 miles from the hotel, 2 of the bicycles stopped working. The gear on one bike just stopped functioning entirely and another got a flat. We had to walk back and no one on staff seemed to care - we were just told we shouldn't have gone so far. Food at the buffet wasn't replenished quickly and lines to be seated were long. Variety and quality was generally good. The ice cream machine at lunch only worked half of the days of our stay. Music at the pool was unnecessarily loud all day - it doesn't need to have a club-like atmosphere. Rooms were cleaned early in the day this year (a plus). A/C worked great. Weather was perfect as always.


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