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Hotel Pool  Occidental Grand Nuevo Vallarta Resort
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Map and location

Paseo de Los Cocoteros 18 Villa 8 Fracc. Náutico Turístico   63732 Nuevo Vallarta , Nayarit   México  


Places of Interest

11.5 km Gustavo Díaz Ordaz International Airport

100 m Beach

Premios y Reconocimientos

Prizes and awards

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Occidental Nuevo Vallarta

4.5/5 Round Indicators
| 5739 تعليقات النزلاء

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Comments

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    Round Indicators
    BarryCalgary Calgary. 12/08/2019

    “Excellent Staff and Location”

    This was our second stay at this resort but it wasn't a Barcelo last time we stayed there. The best part of this resort in our eyes is the staff.. Barcelo should be very proud of their staff. Nothing was to difficult for them and for the most part they seemed happy to be there and were very nice. The location of the resort is awesome as well we enjoyed the smaller size as you get to be more intimate with the staff. You cant say enough about the beach as well the pool is quite nice. We opted not to take the Royal Service as you get a bit of an idea what the hotel is all about without having to pay for extra's and it was just fine. We didn't take part in activities although I did enjoy the bike tour a couple of times at 10am. I also used a bike a couple of times and rode to Bucerias one day and Chasers Sports Bar another time. The room was quite nice, however our location on the North side I wouldn't recommend as it was noisy at times. One night around midnight an employee decided decided he would pressure wash some loungers. Not the best idea. The only beef I had is that where in this day and age do you go where you have to pay extra for wifi!

    استجاب BARCELOPVR, Gerente في أوكسيدينتال جراند نوفو فالارتا شامل جميع الخدمات, لهذا التعليق
     Dear Barry, Thank you very much for sharing this great review of your recent stay at Occidental Nuevo Vallarta. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation at Riviera Nayarit and we are glad you enjoyed the beauty of our pool area as well as the comfort of our sunbeds. We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us, once more we thank you for sharing your experience with us and look forward to serving you again soon. Best regards! Nelly Sánchez Gerente General / General Manager Occidental Nuevo Vallarta

    Round Indicators
    gregc600 12/07/2019 عطلة مع الأصدقاء

    “Occidental Nueva Vallarta”

    Very relaxing resort with plenty of beach seating. It is rare to have that many trees for some shade in the hot afternoon. The pools were also nice and didn't seem too crowded. All of the staff were very friendly. We are First Club members so had great balcony and view from our 1 bedroom suite.

    استجاب BARCELOPVR, Gerente في أوكسيدينتال جراند نوفو فالارتا شامل جميع الخدمات, لهذا التعليق
     Dear Greg, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore. Thank you for be part from our exclusive First Club area, we also thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Nelly Sánchez Gerente General / General Manager Occidental Nuevo Vallarta

    Round Indicators
    Rafaelher26 12/05/2019

    “Occidental Nuevo Vallarta”

    The staff is not nice, the towels in our room did not get change, the bed was not clean, every day we were at the resort our room smell like mold because the shower was leaking into our room, the inside of the shower had mold and was never cleaned, my wife and I were here for 7 days and only like 3 people in the resort were nice.

    استجاب BARCELOPVR, Gerente في أوكسيدينتال جراند نوفو فالارتا شامل جميع الخدمات, لهذا التعليق
     Dear Rafael, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We were most concerned to read your remarks on the service you experienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, in relation to the incidents regarding the cleaning of your room, we would like to offer our sincere apologies as clearly we were not performing to our usual standards on this occasion, we would like to inform you that since receiving your review a meeting has been held with our entire house keeping department with your review being used as the example to guarantee nothing like this ever happens again at our hotel and we thank you for bringing them to our attention as we have taken them extremely seriously and have learned from them. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Best regards Nelly Sánchez Gerente General / General Manager Occidental Nuevo Vallarta

    Round Indicators
    327joyb ‪Hayden‬, ‪Idaho‬. 12/05/2019 زوجان

    “Vacation”

    Great job from all at First Club. Luis and Agustin kept up with busy days at pool and beach. Juan is always helpful in the mornings. Daniel keeps the dining area flowing. I love the smaller size of the resort and all the friendly staff.

    استجاب BARCELOPVR, Gerente في أوكسيدينتال جراند نوفو فالارتا شامل جميع الخدمات, لهذا التعليق
     Dear guest, Thank you for sharing your feedback on your recent holiday experience among us, your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. One more time thanks for sharing your review, it's very important for us to give you the best service and make #OccidentalMoments. Cordially Nelly Sánchez Gerente General / General Manager Occidental Nuevo Vallarta

    Round Indicators
    LindsayDallyn ‪Meadow Lake‬, كندا. 12/05/2019 زوجان

    “1st Club Waiter”

    Luis Robles is such a great pool waiter. He was always there to serve us w a smile right when we ran out and got thirsty. He's got great English as well! We love this resort and other great staff members are Raul, Juan, Marissa, Admarie, Eric, Augustine, Raphael, Julio and Hector.

    استجاب BARCELOPVR, Gerente في أوكسيدينتال جراند نوفو فالارتا شامل جميع الخدمات, لهذا التعليق
     Dear Lindsay, It's a really pleasure to listen that we were able to match your holiday expectations. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Thank you for choosing Occidental Nuevo Vallarta and very much look forward to having the opportunity to serve you again in the future. Best regards! Nelly Sánchez Gerente General / General Manager Occidental Nuevo Vallarta

    تقييم

    Round Indicators

    • ديسمبر 8 2019
    • Calgary

    BarryCalgary

    “Excellent Staff and Location”


    This was our second stay at this resort but it wasn't a Barcelo last time we stayed there. The best part of this resort in our eyes is the staff.. Barcelo should be very proud of their staff. Nothing was to difficult for them and for the most part they seemed happy to be there and were very nice. The location of the resort is awesome as well we enjoyed the smaller size as you get to be more intimate with the staff. You cant say enough about the beach as well the pool is quite nice. We opted not to take the Royal Service as you get a bit of an idea what the hotel is all about without having to pay for extra's and it was just fine. We didn't take part in activities although I did enjoy the bike tour a couple of times at 10am. I also used a bike a couple of times and rode to Bucerias one day and Chasers Sports Bar another time. The room was quite nice, however our location on the North side I wouldn't recommend as it was noisy at times. One night around midnight an employee decided decided he would pressure wash some loungers. Not the best idea. The only beef I had is that where in this day and age do you go where you have to pay extra for wifi!


    استجاب BARCELOPVR, Gerente في أوكسيدينتال جراند نوفو فالارتا شامل جميع الخدمات, لهذا التعليق
    Dear Barry, Thank you very much for sharing this great review of your recent stay at Occidental Nuevo Vallarta. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation at Riviera Nayarit and we are glad you enjoyed the beauty of our pool area as well as the comfort of our sunbeds. We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us, once more we thank you for sharing your experience with us and look forward to serving you again soon. Best regards! Nelly Sánchez Gerente General / General Manager Occidental Nuevo Vallarta

    تقييم

    Round Indicators

    • ديسمبر 7 2019
    • عطلة مع الأصدقاء

    gregc600

    “Occidental Nueva Vallarta”


    Very relaxing resort with plenty of beach seating. It is rare to have that many trees for some shade in the hot afternoon. The pools were also nice and didn't seem too crowded. All of the staff were very friendly. We are First Club members so had great balcony and view from our 1 bedroom suite.


    استجاب BARCELOPVR, Gerente في أوكسيدينتال جراند نوفو فالارتا شامل جميع الخدمات, لهذا التعليق
    Dear Greg, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore. Thank you for be part from our exclusive First Club area, we also thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Nelly Sánchez Gerente General / General Manager Occidental Nuevo Vallarta

    تقييم

    Round Indicators

    • ديسمبر 5 2019

    Rafaelher26

    “Occidental Nuevo Vallarta”


    The staff is not nice, the towels in our room did not get change, the bed was not clean, every day we were at the resort our room smell like mold because the shower was leaking into our room, the inside of the shower had mold and was never cleaned, my wife and I were here for 7 days and only like 3 people in the resort were nice.


    استجاب BARCELOPVR, Gerente في أوكسيدينتال جراند نوفو فالارتا شامل جميع الخدمات, لهذا التعليق
    Dear Rafael, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We were most concerned to read your remarks on the service you experienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, in relation to the incidents regarding the cleaning of your room, we would like to offer our sincere apologies as clearly we were not performing to our usual standards on this occasion, we would like to inform you that since receiving your review a meeting has been held with our entire house keeping department with your review being used as the example to guarantee nothing like this ever happens again at our hotel and we thank you for bringing them to our attention as we have taken them extremely seriously and have learned from them. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Best regards Nelly Sánchez Gerente General / General Manager Occidental Nuevo Vallarta

    تقييم

    Round Indicators

    • ديسمبر 5 2019
    • ‪Hayden‬, ‪Idaho‬
    • زوجان

    327joyb

    “Vacation”


    Great job from all at First Club. Luis and Agustin kept up with busy days at pool and beach. Juan is always helpful in the mornings. Daniel keeps the dining area flowing. I love the smaller size of the resort and all the friendly staff.


    استجاب BARCELOPVR, Gerente في أوكسيدينتال جراند نوفو فالارتا شامل جميع الخدمات, لهذا التعليق
    Dear guest, Thank you for sharing your feedback on your recent holiday experience among us, your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. One more time thanks for sharing your review, it's very important for us to give you the best service and make #OccidentalMoments. Cordially Nelly Sánchez Gerente General / General Manager Occidental Nuevo Vallarta

    تقييم

    Round Indicators

    • ديسمبر 5 2019
    • ‪Meadow Lake‬, كندا
    • زوجان

    LindsayDallyn

    “1st Club Waiter”


    Luis Robles is such a great pool waiter. He was always there to serve us w a smile right when we ran out and got thirsty. He's got great English as well! We love this resort and other great staff members are Raul, Juan, Marissa, Admarie, Eric, Augustine, Raphael, Julio and Hector.


    استجاب BARCELOPVR, Gerente في أوكسيدينتال جراند نوفو فالارتا شامل جميع الخدمات, لهذا التعليق
    Dear Lindsay, It's a really pleasure to listen that we were able to match your holiday expectations. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Thank you for choosing Occidental Nuevo Vallarta and very much look forward to having the opportunity to serve you again in the future. Best regards! Nelly Sánchez Gerente General / General Manager Occidental Nuevo Vallarta

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