EXCLUSIONS TO THE BEST ONLINE RATE GUARANTEED
We firmly stand by our commitment to offer the best online rate guaranteed. Similarly, we communicate this discipline to the establishment by outlining some rules and limitations in order to guarantee the best online rate. In the following 11 cases, the best guaranteed rate will not be applied and therefore the request for rate matching will not be accepted:
Any bookings made through a channel that does not belong to Barcelo.com, or any other non-designated channel, with the exception of the Call Centre.
Rates available on opaque hotel booking websites. In other words, sites where the hotel brand, complete name, exact location, category or any other specific details are not known until the booking is made.
Rates relating to what are known as promotional packages, where these hotel or travel packages may include hotel offers, flights, car hire, food and beverage or other similar packages or services.
Rates that are not publicly guaranteed: negotiated rates, group rates, business rates, etc.
Bookings made through clubs which sell on a private basis or require registration.
Rates which contain errors on their website while checking or making the booking.
Rates with prepaid vouchers.
Bookings made within 24 hours before arrival at the hotel.
Disparities in the rates due to fluctuation, rounding up or differences in currency exchange fees.
Barcelo.com rates which already have exclusive group benefits (meetings, events, congresses or conferences), whether they are special services or discounts.
Rates booked at Barcelo.com which do not allow any changes, modifications or cancellations.