Barceló Solymar

Absolutely stunning beach, clear waters and perfect for all inclusive lovers. Although, me and my friends had a disappointing beginning to our stay with a broken balcony door, unable to access the balcony and allowed for many ants to infest the room, also the fridge was broken, we had to move rooms three times due to bad service and attention to detail from reception staff. After the three attempts the final room we stayed in was clean, accommodating and lovely views for the hotel's pool. All inclusive lovers you may enjoy this hotel, best way to spend a few nights resting on the stunning beach. Amazing night show, filled with professional dancing and exceptional music !

We had a room in the main building, It was very clean, The balcony was facing the main road, But in behind that was the sea. The air worked but I seldom had it on. Saw no critters in the room. Walking we saw a few lizards. The food was exceptional. Plenty for everyone, And a extensive variety. The service was outstanding. The cleaning lady went far and beyond. Walking distance to the Beatles bar. Also in walking distance is the market. The artwork is beautiful. Parked out the main lobby door are horse and carriages, I went for a ride in one. It costs 10 pesco for an hour. Well worth it, He will stop where you want and wait. I can honestly say the bed wasn't the comfiest. They could do with new ones. I plan on returning to Barcelo Solymar.

Absolutely hated this resort. The customer service was one of the worst I have ever experienced. Brian at the front tried to charge me double for the late check when I already paid when I booked the hotel. I showed him my credit card receipt and confirmation receipt from Barcelo booking. He was extremely rude and very unpleasant. When I was explaining the receipt to him he said I should stop talking so much so he can tell me what he thinks. After explaining for an hour and missing my taxi to the airport, he finally realized that I already paid in advance and I didn't owe anything during check out. I asked to speak to the manager when I just saw him in his office. Brian and the rest of the staff denied that manager was at the hotel and there was no way for me to speak to him. There was no apology for the inconvenience caused. The blonde girl at the front desk refused to change our rooms when I paid extra to have one queen size bed and not two separate single beds. My boyfriend and I had to sleep in individual beds because they were so small to fit two. Also both rooms booked were not side by side. The next morning when I went to change room, she made me wait 2 hours because "she was checking with supervisor" .. 2 hours later she comes back and gives me another room that was even further than my friends room and still with two single beds. I don't get how hard it is to understand that I paid to have one large bed as we are a couple and want two rooms together. Even if you can't give me two rooms together then at least give me a room with one bed.. not two single. And again there was no apology or anything. One door man by the buffet made very rude and disrespectful comment to my friends who are local Cubans also staying at the resort. The staff yelled at them in front of everyone because their shoes were wet and the maid just mopped the floor. Mid you that the only way to go to the room from the pool is through the lobby.. so how are we suppose to have dry feet before entering the lobby? Also there are no signs anywhere saying such rules. How can you be a local Cuban yourself and be this disrespectful to another local. There were many other guests doing the same but the staff happened to only pick on our friends. The food at the resort was one of the worst I've had in Cuba. I have been to many Barcelo hotel as a Barcelo member and have been to Cuba many many times. I have never tasted such bland food before in Cuba. There was no variety at the buffet. We did not get any a la cart options during out stay. The snack bar always ran out of food. There was never any burgers or anything else but nasty ham and cheese sandwich at night. After 11pm you can only get beer and no mixed drink or liquor. There was no club or disco at the hotel. The pool table at the next resort was always closed. There is nothing to do here at night except going to the strip. I don't understand how this is a "party resort"??! I have been to multiple resorts all over Cuba and they always have a disco, outdoor entertainment, beach party etc at night. Overall ... I would never visit this resort again and would encourage all my friends and family to do the same. Barcelo should really think or reorganizing this resort as I've been to multiple Barcelo hotels and they were all great. Please think this over and reorganize and train your staff. We work hard and pay a lot of money to go on vacation and unpleasant to receive this type of service when you are suppose to be happy and relaxed on vacation.

I arrived at Barcelo to get terrible customer service. There was a problem with my reservation and they had me wait for 3 hours while they solved the problem. Than, when I got to my room I realized the bathroom smelled like someone urinated all over the curtain, the AC made the whole room wet, the pool was nasty with green fungus and there were cockroaches all over the buffet. Save yourselves from a terrible experience. Go somewhere else.

visited June 11, a repeat customer. The pool was spotless, the staff were very helpful and polite and we saw the Grease show one evening, It was lovely!I could always fine a shady place to sit as it was very hot !I didnt try any a la cartes but did try a few restaurants just outside the property .I will be returning to this property again ! I recommend bringing your own pillow. I used my travel pillow with my own pillow slip.You need lots of fly dope for around dusk and of course sunscreen.