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Barceló Hotel Bar Terrace  Santo Domingo
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Map and location

Avda. Máximo Gómez 53, Esq. Avda. 27 Febrero   10203 Santo Domingo ,   República Dominicana  


Places of Interest

29.2 km Santo Domingo Airport

5 km National Theatre

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Santo Domingo

4.0/5 Round Indicators
| 2030 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

57% Complete

1165

Very good

22% Complete

466

Average

9% Complete

189

Poor

5% Complete

110

Very poor

4% Complete

100

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    Round Indicators
    Gary F Phoenix, Arizona. 09/16/2019

    “B-Delicious Staff is Awesome”

    While the property is ok, I think the staff at BDelicious Restaurant is Awesome! Particularly Juana F., Jennifer, Jorge, Lorena, Rosemary, Ignacia, Labelis and Eduvigen - cashier. They offer very attentative service during my multiple Breakfast and lunch experience
    Round Indicators
    simonsays3771 Melbourne, Florida. 09/15/2019 Couples

    “Not good for Americans”

    I have traveled to Santo Domingo many times and this time took the advice from Trip Advisor and decided to try Barcelo. Here is a detailed information: Upon arrival: Hotel is central to many things in Santo Domingo. Cab is $40 each way from airport( they will try to hustle you for more) Check in was easy, they put a $250 dollar hold on your room for incidentals. (It has been a week since I have returned and the deposit has not been returned to me yet, contacted hotel and they assure me it is in progress) 1st room: Hotel is clean and front desk staff is not friendly. First thing I notice is that all the windows are open throughout the hallways... this means they are running no air, so the smell in the hallways was bad, open the door to the room and the smell was bad also... immediately turn air on to bring the temperature down. Room is small, bathroom is small... GOOD comfortable King size bed. First night my wife and I slept well, woke up in the morning to a broken sink and plumbing problem so we moved rooms 2 doors down. Breakfast: very expensive, if you choose not to eat buffet and order off menu, then you will experience and hour wait for cold food. I highly suggest eating at any of the local places outside of hotel for breakfast... 2nd room: Americans already know to not touch the minibars in DR, so we went and bought a few items at local market for the room. The air conditioning unit was over the minibar and during our second night the unit leaked water all over the mini bar. Instead of apologizing to us, they tried to say we were responsible to pay for all the items that were damaged by the water the unit. This took a nice argument to fix. Moved again to a new room. Dinner: GREAT EXPERIENCE .. great food and great service Piano Bar: GREAT EXPERIENCE ... wonderful drinks, beautiful music, highly suggest Casino: local people, real bad atmosphere, do not suggest Pool: GREAT EXPERIENCE very shallow but great service around the pool and overall good time Workout room: GREAT EXPERIENCE 3rd Room: much smaller then the other 2 rooms we were in and now we heard the street the whole night. But no plumbing or water problems I spoke to the Bi-lingual manager about all of our problems. She offered a free meal in the restaraunt or access to the hot Tub on the roof. After realizing she could not do anything to fix my trip, i set up taxi and checked out early. Americans! Watch your bank statement when you leave, I have over 12 different charges from the hotel that I have to dispute. These people will find anyway to get by on you.
    Round Indicators
    PENARHINO 09/04/2019

    “A great experience”

    You have to try to know what a good experience is to be treated with respect and care. special thank you to Leidy de la Rosa, Rubelin Diaz, Ramon Caro, Liana Contreras, Johanny sosa, Iliana Poline, Leynni Billilo, Yerissa Alvarez, Roberta Pettena, Franmy Rodriguez Sosa, Lisania Montero, Edili Beltre, Elena Batista, Beligne Javier, Daniela Martinez and also the "bell boy" Bautista Romero. Thank you all for your service and to make my staying so confortable. god bless you all.

    LianaC352, Guest Experience Manager at Barcelo Santo Domingo, responded to this review
     Dear guest: Thank you for the lovely review you shared following your recent visit to our Barceló Santo Domingo hotel. We appreciate your enthusiasm for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets and will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. It is always our goal to achieve maximum customer satisfaction and make you feel at home. Once more we thank you for choosing us and look forward to welcoming you back again very soon. Best regards, Liana Contreras

    Round Indicators
    nvjoannez Brussels, Belgium. 08/31/2019

    “Wonderful hotel but some faults.”

    After 4 days stay at the Barcelo Santo domingo we would recommend the hotel. Staff are ok and rooms very good but there is some smell in the rooms like humidity and I recommend management to look into this.

    LianaC352, Guest Experience Manager at Barcelo Santo Domingo, responded to this review
     Dear guest: Thank you very much for sharing your review of your recent stay at our Barceló Santo Domingo hotel. We are thrilled to read that you enjoyed the services provided by our staff and that you find comfort in our rooms although we regret the inconvenience with the humidity smell. We assure you that this valuable information has been transmitted to the corresponding departments for review and improvement. It is always our goal to achieve maximum customer satisfaction. Thank you again for choosing us and for your kind recommendation. We look forward to welcoming you back again very soon. Best regards, Liana Contreras

    Round Indicators
    Beba13 Hudson, MA. 08/30/2019 Family

    “Very nice hotel”

    Checking in was a little slow because the room had to be cleaned but besides that everything was great! The beds were comfortable, the food was very good and the shower was awesome! Would definitely stay here again.

    LianaC352, Guest Experience Manager at Barcelo Santo Domingo, responded to this review
     Dear guest: Thank you for the time you spent to share your feedback following your recent visit to our Barceló Santo Domingo hotel. We are delighted to know that you have enjoyed the comfort in our rooms and the culinary delights prepared by our chefs although we regret the waiting time you presented at check-in. The entire team works very hard to ensure that we deliver a high standard of service and a memorable experience. Once more we thank you for choosing us and look forward to welcoming you back again very soon. Best regards, Liana Contreras

    EVALUATION

    Round Indicators

    • september 16 2019
    • Phoenix, Arizona

    Gary F

    “B-Delicious Staff is Awesome”


    While the property is ok, I think the staff at BDelicious Restaurant is Awesome! Particularly Juana F., Jennifer, Jorge, Lorena, Rosemary, Ignacia, Labelis and Eduvigen - cashier. They offer very attentative service during my multiple Breakfast and lunch experience


    EVALUATION

    Round Indicators

    • september 15 2019
    • Melbourne, Florida
    • Couples

    simonsays3771

    “Not good for Americans”


    I have traveled to Santo Domingo many times and this time took the advice from Trip Advisor and decided to try Barcelo. Here is a detailed information: Upon arrival: Hotel is central to many things in Santo Domingo. Cab is $40 each way from airport( they will try to hustle you for more) Check in was easy, they put a $250 dollar hold on your room for incidentals. (It has been a week since I have returned and the deposit has not been returned to me yet, contacted hotel and they assure me it is in progress) 1st room: Hotel is clean and front desk staff is not friendly. First thing I notice is that all the windows are open throughout the hallways... this means they are running no air, so the smell in the hallways was bad, open the door to the room and the smell was bad also... immediately turn air on to bring the temperature down. Room is small, bathroom is small... GOOD comfortable King size bed. First night my wife and I slept well, woke up in the morning to a broken sink and plumbing problem so we moved rooms 2 doors down. Breakfast: very expensive, if you choose not to eat buffet and order off menu, then you will experience and hour wait for cold food. I highly suggest eating at any of the local places outside of hotel for breakfast... 2nd room: Americans already know to not touch the minibars in DR, so we went and bought a few items at local market for the room. The air conditioning unit was over the minibar and during our second night the unit leaked water all over the mini bar. Instead of apologizing to us, they tried to say we were responsible to pay for all the items that were damaged by the water the unit. This took a nice argument to fix. Moved again to a new room. Dinner: GREAT EXPERIENCE .. great food and great service Piano Bar: GREAT EXPERIENCE ... wonderful drinks, beautiful music, highly suggest Casino: local people, real bad atmosphere, do not suggest Pool: GREAT EXPERIENCE very shallow but great service around the pool and overall good time Workout room: GREAT EXPERIENCE 3rd Room: much smaller then the other 2 rooms we were in and now we heard the street the whole night. But no plumbing or water problems I spoke to the Bi-lingual manager about all of our problems. She offered a free meal in the restaraunt or access to the hot Tub on the roof. After realizing she could not do anything to fix my trip, i set up taxi and checked out early. Americans! Watch your bank statement when you leave, I have over 12 different charges from the hotel that I have to dispute. These people will find anyway to get by on you.


    EVALUATION

    Round Indicators

    • september 4 2019

    PENARHINO

    “A great experience”


    You have to try to know what a good experience is to be treated with respect and care. special thank you to Leidy de la Rosa, Rubelin Diaz, Ramon Caro, Liana Contreras, Johanny sosa, Iliana Poline, Leynni Billilo, Yerissa Alvarez, Roberta Pettena, Franmy Rodriguez Sosa, Lisania Montero, Edili Beltre, Elena Batista, Beligne Javier, Daniela Martinez and also the "bell boy" Bautista Romero. Thank you all for your service and to make my staying so confortable. god bless you all.


    LianaC352, Guest Experience Manager at Barcelo Santo Domingo, responded to this review
    Dear guest: Thank you for the lovely review you shared following your recent visit to our Barceló Santo Domingo hotel. We appreciate your enthusiasm for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets and will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. It is always our goal to achieve maximum customer satisfaction and make you feel at home. Once more we thank you for choosing us and look forward to welcoming you back again very soon. Best regards, Liana Contreras

    EVALUATION

    Round Indicators

    • august 31 2019
    • Brussels, Belgium

    nvjoannez

    “Wonderful hotel but some faults.”


    After 4 days stay at the Barcelo Santo domingo we would recommend the hotel. Staff are ok and rooms very good but there is some smell in the rooms like humidity and I recommend management to look into this.


    LianaC352, Guest Experience Manager at Barcelo Santo Domingo, responded to this review
    Dear guest: Thank you very much for sharing your review of your recent stay at our Barceló Santo Domingo hotel. We are thrilled to read that you enjoyed the services provided by our staff and that you find comfort in our rooms although we regret the inconvenience with the humidity smell. We assure you that this valuable information has been transmitted to the corresponding departments for review and improvement. It is always our goal to achieve maximum customer satisfaction. Thank you again for choosing us and for your kind recommendation. We look forward to welcoming you back again very soon. Best regards, Liana Contreras

    EVALUATION

    Round Indicators

    • august 30 2019
    • Hudson, MA
    • Family

    Beba13

    “Very nice hotel”


    Checking in was a little slow because the room had to be cleaned but besides that everything was great! The beds were comfortable, the food was very good and the shower was awesome! Would definitely stay here again.


    LianaC352, Guest Experience Manager at Barcelo Santo Domingo, responded to this review
    Dear guest: Thank you for the time you spent to share your feedback following your recent visit to our Barceló Santo Domingo hotel. We are delighted to know that you have enjoyed the comfort in our rooms and the culinary delights prepared by our chefs although we regret the waiting time you presented at check-in. The entire team works very hard to ensure that we deliver a high standard of service and a memorable experience. Once more we thank you for choosing us and look forward to welcoming you back again very soon. Best regards, Liana Contreras

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that can be used to add a discount to the normal rate. If you have a discount code, enter it when booking and you will receive a discount. Once you have entered this code, the prices shown in step 1 of the booking process will take into account the discount. 

    The discount does not apply to supplements and/or additional services, nor to prices on last available rooms. You can only apply one discount code per booking, which will only be valid at the time of booking.** 

    The maximum amount of accumulated discount may be up to 20% off the booking rate. It is possible to combine a discount code with a special discount** (for example multiple room, senior, resident, millennials,or large family bookings) and your my Barceló discount. 

    *Barceló reserves the right to accept the application of advertised discounts. 

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    ***At check-in, the hotel will request valid official documents in order to verify compliance with the terms and conditions of the discount codes and special discounts. In the event of a failure to provide such documents or meet the conditions, the hotel reserves the right to charge for the amounts that were deducted at time of booking.

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