Spectacular views from the restaurant at the Barceló Carmen Granada hotel
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Map and location

Calle Acera del Darro 62   18005 Granada , Andalucía   España  


Puntos de Interés

20 km Federico García Lorca Airport

1.8 km The Alhambra

60 km Port of Motril

2 km Train station

Guest reviews.

There is no better expert than a traveller.

Barceló Carmen Granada

4.0/5 Round Indicators
| 2241 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

32% Complete

730

Very good

38% Complete

855

Average

17% Complete

400

Poor

7% Complete

159

Very poor

4% Complete

97

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    Round Indicators
    willofjrh Manchester, United Kingdom. 02/20/2019 Family

    “Five star stay”

    We stayed three nights with our two young ones, using two conjoined rooms on the second floor. The rooms were clean, comfortable and spacious and are an ideal option for a young family. The hotel is brilliantly located a short walk from all the major attractions of the city centre with ample shops, bars and restaurants within the immediate vicinity. The views from the roof top terrace are almost impossible to beat within the city and the adjacent gym is modern and spacious and ideal for burning off huevos rotos. The terrace is complete with a seasonal bar and pool. The pool is accessible all year round even if the staff think its too cold in February with 22 degree © weather....on the subject of the staff they were fantastic; helpful, courteous and professional they dotted on the little ones throughout our stay. The final point is the breakfast buffet. Wonderful. Numerous options, hot and cold, within a spacious setting. We'll worth it. We had a great stay, at a great hotel.
    Round Indicators
    Cybeeria Cambridge, United Kingdom. 02/17/2019 Couples

    “Elegant, modern and well located.”

    This hotel is convenient for the city centre, the Alhambra and the old quarter (Albaicin) - though uphill for the latter two! If you're driving, the downside is the maze of narrow one-way streets to be negotiated to find it. On arrival, we were able to park at the front door to unload, and a member of staff then took the car to the underground garage. The cost of parking at about €19 per day came as a surprise, but was nevertheless worth paying. The refurbished part of the hotel is modern and bright, with good amenities and helpful staff. The bed was VAST, and very comfortable. A minibar (soft drinks only) and room safe are provided, but not coffee and tea facilities. A sticker in the room suggested an eye-watering price of €350 a night, but that's perhaps notional, as we paid around €70 mid-week inclusive of parking. In close proximity, you'll find a good choice of restaurants, cafes and bars to cover all tastes. Two bonuses are the El Corte Ingles department store opposite, and the spectacular sight of the snow-bedecked Sierra Nevada towering over the city at the end of the road!

    MiguelE1340, General Manager at Hotel Barcelo Carmen Granada, responded to this review
     Dear guest, First of all, thank you for your positive comments and for your time spent sharing your new stay with us. Thank you very much for your kind words about the services and products delivered, and for the treatment you received from the staff, all your comments will be sent to you as this is a great source of motivation to continue to strive and improve the stays of our future guests. It is a pleasure to know that I enjoy a wonderful stay both in Granada and in our hotel. Once again, thank you very much for sharing your experience with us. I look forward to welcoming you in the near future and continuing to exceed your expectations. Regards, Miguel Estévez Director del hotel

    Round Indicators
    Jet46610914618 San Francisco, California. 02/16/2019 Business

    “Low, like lowwwwww 4 Star”

    Staff’s level of English: 1, That’s being generous. Yes, the hotel is located in Spain so I did try to speak my broken Spanish. Barcelo hotels are known for being international friendly. Every time I called reception, they hung up on me. My biggest complaint is that they gave me a single room after I specifically requested (in-person) that I didn’t want one. I’m a single, female traveler. Is this gender bias? Totally. The room was like a prison with a frosted glass window. It was the worst room in the hotel. Wait that probably isn’t true. The exact room below me would have to be worse. I didn’t even know it was a sunny day or night time unless I left the room. The terrace upstairs has a very small window at which it is open. Overall if you want privacy, you won’t get it here. You can hear everyone's conversation because there is nothing to absorb the sound.

    MiguelE1340, General Manager at Hotel Barcelo Carmen Granada, responded to this review
     Dear guest, First of all, I greatly appreciate your time spent sharing your experience with us, and for your constructive comments which are very helpful in reaching our goal. Regarding your comments about the language level of our staff, I regret your dissatisfaction with the impression he gave you, but I would like to inform you that we have a team of professionals with very good language levels, in charge of offering the best service and a personalized treatment to each of our guests. On the other hand, I apologize for the specific situation that occurred regarding the telephone line every time I wanted to call reception. Regarding your comments about the discontent of the room assigned to you, receive my sincere apologies, I would like to inform you that our hotel has 222 rooms with different categories for a future occasion, I recommend you to book "Delux Vistas Alhambra" or "Junior Suite", I'm sure you will enjoy a wonderful stay with us. Regarding your mention about the noise of other customers, we will take into consideration all your opinions. Once again, thank you very much for choosing Barceló Carmen Granada and for your comments which will help us to continue improving and make the stays of our clients unforgettable. I hope to welcome you in the near future and we will take care to exceed your expectations. Regards, Miguel Estévez Hotel Manager

    Round Indicators
    cynmagat London, United Kingdom. 02/15/2019 Couples

    “Room temperature very warm”

    The hotel was conveniently located to sights, restaurants and shops. However, the temperature in the hotel and in our room was very warm. The air conditioning/heating system wasn’t working despite reporting it to reception. So we had to keep the window open throughout our stay. There was no tea/coffee machine, no bathrobes or slippers, which would be expected in a 4-star hotel. Nor was there a welcome drink or free mineral water in the room.

    MiguelE1340, General Manager at Hotel Barcelo Carmen Granada, responded to this review
     Dear guest, First of all, I greatly appreciate your time spent sharing your stay at Barceló Carmen Granada, and for your constructive comments which will be of great help to achieve our goal. Regarding your comments about air conditioning, receive my sincere apologies for the specific situation that occurred, for a future occasion, please, do not hesitate to contact the hotel reception, which is available 24 hours a day, and they will be in charge of notifying the maintenance team to resolve this state immediately. Regarding your comments about the products available in the room, I regret your dissatisfaction, but I would like to emphasize that there is a Barceló loyalty program to dispose of these products, for a future occasion, on the other hand, I inform you that the hotel has different categories, I recommend you to book "Delux Vistas Alhambra" or "Junior Suite" I am sure you will enjoy many products and services and a wonderful stay. Last but not least, thanks for highlighting the location we are in, since we have the best locations in all of Granada, this makes our guests enjoy with total mobility all the tourist and leisure resources just a few steps away thus being able to enjoy the charm of the city of the Alhambra. Once again, thank you very much for sharing your experience. I hope to welcome you soon. Regards, Miguel Estévez Hotel Manager

    Round Indicators
    purpleAngel638 London, United Kingdom. 02/10/2019 Friends getaway

    “A lovely hotel perfectly situated ”

    A lovely stay in the hotel. The lobby is grand and smells sweet and lovely so a great welcoming environment to come into. There is a cafe next door which is brilliant and a shopping centre opposite similar to Pearson’s/John Lewis/Debenhams with lots of brands etc. There are more authentic shops around also all within walking distance. Taxis stop right outside and the bus stop is only a 10min walk away. It costs around 5-6euros to get a cab from outside to Alhambra. The room was a good size with a massive bed! The bathroom was clean and modern with no bath but a funky shower which massages you. Not much of a view and limited natural light in the room. They don’t bring you a fresh bottle of water every day which I think for a 4 star should be a standard thing. There is a mini bar and fridge in the cupboard and a safe which was free to use. A really good quality hair dryer and a nice entrance bit with a full length mirror and chair. Great views from roof top but closed early and you need your key card to go there. Staff were a bit hit and miss. Some were very helpful and gave us a map when we first got there and some were just rude and dismissive when we were asking for directions to places. They don’t speak much English and when they realise you don’t speak Spanish some get a bit rude in general we found. Breakfast is 12 euros and has lots of variety. Don’t worry if you miss it as the cafe next door is amazing. We also enjoyed the sitting area downstairs which is a nice space for a group to socialise in and have drinks etc. A nice stay. I would recommend it.

    EVALUATION

    Round Indicators

    • february 20 2019
    • Manchester, United Kingdom
    • Family

    willofjrh

    “Five star stay”


    We stayed three nights with our two young ones, using two conjoined rooms on the second floor. The rooms were clean, comfortable and spacious and are an ideal option for a young family. The hotel is brilliantly located a short walk from all the major attractions of the city centre with ample shops, bars and restaurants within the immediate vicinity. The views from the roof top terrace are almost impossible to beat within the city and the adjacent gym is modern and spacious and ideal for burning off huevos rotos. The terrace is complete with a seasonal bar and pool. The pool is accessible all year round even if the staff think its too cold in February with 22 degree © weather....on the subject of the staff they were fantastic; helpful, courteous and professional they dotted on the little ones throughout our stay. The final point is the breakfast buffet. Wonderful. Numerous options, hot and cold, within a spacious setting. We'll worth it. We had a great stay, at a great hotel.


    EVALUATION

    Round Indicators

    • february 17 2019
    • Cambridge, United Kingdom
    • Couples

    Cybeeria

    “Elegant, modern and well located.”


    This hotel is convenient for the city centre, the Alhambra and the old quarter (Albaicin) - though uphill for the latter two! If you're driving, the downside is the maze of narrow one-way streets to be negotiated to find it. On arrival, we were able to park at the front door to unload, and a member of staff then took the car to the underground garage. The cost of parking at about €19 per day came as a surprise, but was nevertheless worth paying. The refurbished part of the hotel is modern and bright, with good amenities and helpful staff. The bed was VAST, and very comfortable. A minibar (soft drinks only) and room safe are provided, but not coffee and tea facilities. A sticker in the room suggested an eye-watering price of €350 a night, but that's perhaps notional, as we paid around €70 mid-week inclusive of parking. In close proximity, you'll find a good choice of restaurants, cafes and bars to cover all tastes. Two bonuses are the El Corte Ingles department store opposite, and the spectacular sight of the snow-bedecked Sierra Nevada towering over the city at the end of the road!


    MiguelE1340, General Manager at Hotel Barcelo Carmen Granada, responded to this review
    Dear guest, First of all, thank you for your positive comments and for your time spent sharing your new stay with us. Thank you very much for your kind words about the services and products delivered, and for the treatment you received from the staff, all your comments will be sent to you as this is a great source of motivation to continue to strive and improve the stays of our future guests. It is a pleasure to know that I enjoy a wonderful stay both in Granada and in our hotel. Once again, thank you very much for sharing your experience with us. I look forward to welcoming you in the near future and continuing to exceed your expectations. Regards, Miguel Estévez Director del hotel

    EVALUATION

    Round Indicators

    • february 16 2019
    • San Francisco, California
    • Business

    Jet46610914618

    “Low, like lowwwwww 4 Star”


    Staff’s level of English: 1, That’s being generous. Yes, the hotel is located in Spain so I did try to speak my broken Spanish. Barcelo hotels are known for being international friendly. Every time I called reception, they hung up on me. My biggest complaint is that they gave me a single room after I specifically requested (in-person) that I didn’t want one. I’m a single, female traveler. Is this gender bias? Totally. The room was like a prison with a frosted glass window. It was the worst room in the hotel. Wait that probably isn’t true. The exact room below me would have to be worse. I didn’t even know it was a sunny day or night time unless I left the room. The terrace upstairs has a very small window at which it is open. Overall if you want privacy, you won’t get it here. You can hear everyone's conversation because there is nothing to absorb the sound.


    MiguelE1340, General Manager at Hotel Barcelo Carmen Granada, responded to this review
    Dear guest, First of all, I greatly appreciate your time spent sharing your experience with us, and for your constructive comments which are very helpful in reaching our goal. Regarding your comments about the language level of our staff, I regret your dissatisfaction with the impression he gave you, but I would like to inform you that we have a team of professionals with very good language levels, in charge of offering the best service and a personalized treatment to each of our guests. On the other hand, I apologize for the specific situation that occurred regarding the telephone line every time I wanted to call reception. Regarding your comments about the discontent of the room assigned to you, receive my sincere apologies, I would like to inform you that our hotel has 222 rooms with different categories for a future occasion, I recommend you to book "Delux Vistas Alhambra" or "Junior Suite", I'm sure you will enjoy a wonderful stay with us. Regarding your mention about the noise of other customers, we will take into consideration all your opinions. Once again, thank you very much for choosing Barceló Carmen Granada and for your comments which will help us to continue improving and make the stays of our clients unforgettable. I hope to welcome you in the near future and we will take care to exceed your expectations. Regards, Miguel Estévez Hotel Manager

    EVALUATION

    Round Indicators

    • february 15 2019
    • London, United Kingdom
    • Couples

    cynmagat

    “Room temperature very warm”


    The hotel was conveniently located to sights, restaurants and shops. However, the temperature in the hotel and in our room was very warm. The air conditioning/heating system wasn’t working despite reporting it to reception. So we had to keep the window open throughout our stay. There was no tea/coffee machine, no bathrobes or slippers, which would be expected in a 4-star hotel. Nor was there a welcome drink or free mineral water in the room.


    MiguelE1340, General Manager at Hotel Barcelo Carmen Granada, responded to this review
    Dear guest, First of all, I greatly appreciate your time spent sharing your stay at Barceló Carmen Granada, and for your constructive comments which will be of great help to achieve our goal. Regarding your comments about air conditioning, receive my sincere apologies for the specific situation that occurred, for a future occasion, please, do not hesitate to contact the hotel reception, which is available 24 hours a day, and they will be in charge of notifying the maintenance team to resolve this state immediately. Regarding your comments about the products available in the room, I regret your dissatisfaction, but I would like to emphasize that there is a Barceló loyalty program to dispose of these products, for a future occasion, on the other hand, I inform you that the hotel has different categories, I recommend you to book "Delux Vistas Alhambra" or "Junior Suite" I am sure you will enjoy many products and services and a wonderful stay. Last but not least, thanks for highlighting the location we are in, since we have the best locations in all of Granada, this makes our guests enjoy with total mobility all the tourist and leisure resources just a few steps away thus being able to enjoy the charm of the city of the Alhambra. Once again, thank you very much for sharing your experience. I hope to welcome you soon. Regards, Miguel Estévez Hotel Manager

    EVALUATION

    Round Indicators

    • february 10 2019
    • London, United Kingdom
    • Friends getaway

    purpleAngel638

    “A lovely hotel perfectly situated ”


    A lovely stay in the hotel. The lobby is grand and smells sweet and lovely so a great welcoming environment to come into. There is a cafe next door which is brilliant and a shopping centre opposite similar to Pearson’s/John Lewis/Debenhams with lots of brands etc. There are more authentic shops around also all within walking distance. Taxis stop right outside and the bus stop is only a 10min walk away. It costs around 5-6euros to get a cab from outside to Alhambra. The room was a good size with a massive bed! The bathroom was clean and modern with no bath but a funky shower which massages you. Not much of a view and limited natural light in the room. They don’t bring you a fresh bottle of water every day which I think for a 4 star should be a standard thing. There is a mini bar and fridge in the cupboard and a safe which was free to use. A really good quality hair dryer and a nice entrance bit with a full length mirror and chair. Great views from roof top but closed early and you need your key card to go there. Staff were a bit hit and miss. Some were very helpful and gave us a map when we first got there and some were just rude and dismissive when we were asking for directions to places. They don’t speak much English and when they realise you don’t speak Spanish some get a bit rude in general we found. Breakfast is 12 euros and has lots of variety. Don’t worry if you miss it as the cafe next door is amazing. We also enjoyed the sitting area downstairs which is a nice space for a group to socialise in and have drinks etc. A nice stay. I would recommend it.


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