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Spectacular views from the restaurant at the Barceló Carmen Granada hotel
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map

Map and location

Calle Acera del Darro 62   18005 Granada , Andalucía   España  


Puntos de Interés

20 km Federico García Lorca Airport

1.8 km The Alhambra

60 km Port of Motril

2 km Train station

Guest reviews.

There is no better expert than a traveller.

Barceló Carmen Granada

4.0/5 Round Indicators
| 2823 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

33% Complete

954

Very good

36% Complete

1029

Average

17% Complete

500

Poor

7% Complete

201

Very poor

4% Complete

139

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    Round Indicators
    JuRut Guayaquil, Guayas, Ecuador. 01/21/2020

    “Beautiful, centrally located; convenient parking.”

    Very comfy room, beautiful view and convenient parking within the building. The reception was pretty friendly too. The hotel is very centrally located. It`s not cheap, but that is Barceló. It was worth it.
    Round Indicators
    _rchion San Francisco, California. 01/16/2020 Family

    “Great location and service at breakfast and bar”

    Happy in overall but need upgrades. Bathrooms and rooms should be done earlier. Enforcing non smoking policy should be a priority. Bathrooms share vents and needs upgrading. I was in overall very please .
    Round Indicators
    alejandroi-m87 Birmingham, United Kingdom. 01/14/2020 Couples

    “Excellent”

    During our stay we never had a “NO” for an answer. Very attentive and helpful staff throughout our stay. The room are supreme and the room service spot on. The food is varied and good quality. Location is brilliant. Definitely we will stay there again!!
    Round Indicators
    JW1508 New York City, New York. 12/26/2019 Family

    “Horrible Customer Service”

    Within 30 minutes of arriving at the hotel, the electricity went out. I called the reception, no one seemed to know what was going on. The reception desk hung up on my face three times, as I’m asking what’s happening, and they have no answer. I ask to talk to a manager and they hang up the phone. I call five more times, no answer. Now I’m thinking my phone is not working, and I can’t go downstairs em without electricity. The manager eventually calls back, offer an “I’m sorry”, doesn’t agree to meet me in person and is completely rude and unapologetic. Oh by the way, my mom is in a wheelchair. This is freaking ridiculous, wouldn’t recommend this place to anyone.

    MiguelE1340, General Manager at Hotel Barcelo Carmen Granada, responded to this review
     Dear guest, We regret that your stay with us does not meet your expectations despite all our departments work with the goal of creating wonderful experiences. We are sorry for the inconvenience caused by the power failure. As you could see, our technical services team carried out the necessary actions in a very short period of time, thus ensuring that the inconvenience caused to our guests will be minimal. On the other hand, we want our guests to feel at home and be happy and comfortable at all times for it, we invite you to talk about everything you need but in the spaces that we have enabled for it, not in the rooms of the guests. Although we have tried to talk with you several times and try to have a good stay, we wish you a wonderful vacation. Kind Regards, Miguel Estévez, Hotel Manager,

    Round Indicators
    Mal B Malaga, Spain. 12/25/2019 Couples

    “Nice hotel, good location and price, maybe a little noisy for some and no facilities in room.”

    Nice room and lovely staff. No tea or coffee in room, or means of heating water if I brought my own. A little too much noise between rooms too, lots of water flushing, doors opening/closing and furniture moving in the night.

    MiguelE1340, General Manager at Hotel Barcelo Carmen Granada, responded to this review
     Dear guest, Thank you for your time in sharing your opinion with us after your recent stay at the hotel, thanks to comments like yours we are able to improve our future services. I am glad to hear that you enjoyed your assigned room. All our facilities are designed to guarantee maximum comfort to our guests, since we know the importance of rest for our guests during their holiday stays. We have taken note of your comments of improvement and will be shared with the corresponding department to carry out the necessary actions that will ensure unbeatable stays. On the other hand, we thank you for highlighting the friendliness and enthusiasm of our staff, they are the main strength of our hotels. We will congratulate all of them on their behalf for the contribution they have made for their well-being during their stay with us. We hope to see you again soon and offer you an unbeatable service. Kind Regards, Miguel Estévez, General Manager.

    EVALUATION

    Round Indicators

    • january 21 2020
    • Guayaquil, Guayas, Ecuador

    JuRut

    “Beautiful, centrally located; convenient parking.”


    Very comfy room, beautiful view and convenient parking within the building. The reception was pretty friendly too. The hotel is very centrally located. It`s not cheap, but that is Barceló. It was worth it.


    EVALUATION

    Round Indicators

    • january 16 2020
    • San Francisco, California
    • Family

    _rchion

    “Great location and service at breakfast and bar”


    Happy in overall but need upgrades. Bathrooms and rooms should be done earlier. Enforcing non smoking policy should be a priority. Bathrooms share vents and needs upgrading. I was in overall very please .


    EVALUATION

    Round Indicators

    • january 14 2020
    • Birmingham, United Kingdom
    • Couples

    alejandroi-m87

    “Excellent”


    During our stay we never had a “NO” for an answer. Very attentive and helpful staff throughout our stay. The room are supreme and the room service spot on. The food is varied and good quality. Location is brilliant. Definitely we will stay there again!!


    EVALUATION

    Round Indicators

    • december 26 2019
    • New York City, New York
    • Family

    JW1508

    “Horrible Customer Service”


    Within 30 minutes of arriving at the hotel, the electricity went out. I called the reception, no one seemed to know what was going on. The reception desk hung up on my face three times, as I’m asking what’s happening, and they have no answer. I ask to talk to a manager and they hang up the phone. I call five more times, no answer. Now I’m thinking my phone is not working, and I can’t go downstairs em without electricity. The manager eventually calls back, offer an “I’m sorry”, doesn’t agree to meet me in person and is completely rude and unapologetic. Oh by the way, my mom is in a wheelchair. This is freaking ridiculous, wouldn’t recommend this place to anyone.


    MiguelE1340, General Manager at Hotel Barcelo Carmen Granada, responded to this review
    Dear guest, We regret that your stay with us does not meet your expectations despite all our departments work with the goal of creating wonderful experiences. We are sorry for the inconvenience caused by the power failure. As you could see, our technical services team carried out the necessary actions in a very short period of time, thus ensuring that the inconvenience caused to our guests will be minimal. On the other hand, we want our guests to feel at home and be happy and comfortable at all times for it, we invite you to talk about everything you need but in the spaces that we have enabled for it, not in the rooms of the guests. Although we have tried to talk with you several times and try to have a good stay, we wish you a wonderful vacation. Kind Regards, Miguel Estévez, Hotel Manager,

    EVALUATION

    Round Indicators

    • december 25 2019
    • Malaga, Spain
    • Couples

    Mal B

    “Nice hotel, good location and price, maybe a little noisy for some and no facilities in room.”


    Nice room and lovely staff. No tea or coffee in room, or means of heating water if I brought my own. A little too much noise between rooms too, lots of water flushing, doors opening/closing and furniture moving in the night.


    MiguelE1340, General Manager at Hotel Barcelo Carmen Granada, responded to this review
    Dear guest, Thank you for your time in sharing your opinion with us after your recent stay at the hotel, thanks to comments like yours we are able to improve our future services. I am glad to hear that you enjoyed your assigned room. All our facilities are designed to guarantee maximum comfort to our guests, since we know the importance of rest for our guests during their holiday stays. We have taken note of your comments of improvement and will be shared with the corresponding department to carry out the necessary actions that will ensure unbeatable stays. On the other hand, we thank you for highlighting the friendliness and enthusiasm of our staff, they are the main strength of our hotels. We will congratulate all of them on their behalf for the contribution they have made for their well-being during their stay with us. We hope to see you again soon and offer you an unbeatable service. Kind Regards, Miguel Estévez, General Manager.

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