Barceló Hotel Pool  Fuerteventura Thalasso Spa
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Barceló Fuerteventura Thalasso Spa

Avenida de El Castillo, s/n   35610 Caleta de Fuste, Antigua , Islas Canarias   España  


Places of Interest

7 km Fuerteventura

5 m Caleta de Fuste beach

3 km Salt Museum, Salinas

2 km Salinas de Antigua Golf Course

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Fuerteventura Thalasso Spa

4.5/5 Round Indicators
| 9708 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

51% Complete

4979

Very good

34% Complete

3320

Average

10% Complete

1053

Poor

2% Complete

244

Very poor

1% Complete

112

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    Round Indicators
    golfer45Scotland Scotland. 06/24/2018 Family

    “A great family holiday”

    Went as a family and had ground floor rooms next to each other with a terrace and sunbeds for the afternoon sun. A great hotel if you want to be involved in activities, If the animation team actually take the time to engage with you, or you just want to have a total chill out, or to laze around in the spa. We didn't visit this time as we had children with us. Well worth the 40 euros for the day though. Lots of sunbeds available and you didn't have to get up in the middle of the night to get a sunbed. Got to be a bonus on any holiday. The weather wasn't great everyday but no one can control that. The reception staff were fantastic, as were the waiters on the night at show time. Some of the shows were pretty poor considering the hotel chain and reputation. I think the price you pay to stay there, they could have some real quality acts on. The animation team mimed to every show they put on, although entertaining, I think anyone one of the guests could have put on the show. Our little one loved the end of the shows as she got to go and dance on the stage after each show.
    Round Indicators
    ateamcaptain Darlington, United Kingdom. 06/24/2018

    “great holiday, nearly 5 star”

    thank you all staff & management at the thalasso spa hotel, the hotel is well worth its 4 stars , more like a four and a half, I informed the hotel by e-mail before leaving england that our wedding anniversary was due, On the day a bottle of bubbly & belgium chocolates appeared in our room, ( room 3219 ) thank you barcelo. our room had a great view of pool & beach, with the sun in the afternoon, the room was spotless & had the biggest bed ever seen which you sank into. Food very good, my wife is a veggie, but allways found a good selection, The only letdown of our holidayswas, while being in our "golden years " late 70s ,we allways join in with all games ,competitions etc, but here we found the animation staff, were more interested in the young bikini clad guests & partners, we were never approached to join in even after i made approaches to the staff, and as we are both very competative this left a bad taste, While this did not spoil our holiday it could have given it that extra star. thank you barcelo for a fantastic holiday, we will return.
    Round Indicators
    sophylou2018 Shrewsbury, United Kingdom. 06/24/2018 Couples

    “couples week away”

    Easy arrival. Loved the room block 2 ground floor perfect for catching the sun in the afternoon early evening. Rooms were very big and clean but also very loud at most times of the day and into early hours of the morning. The hotel is in a perfect location from shopping to bars and restaurants. The food is ok very similar each day and can sometimes take a while for things to be restocked up. only glass water bottles available in the lobby bar so if you are looking to drink bottled water around the pool you would need to go to the supermarket across the road. Some staff members cant do enough for you others can be rude very hit and miss. evening entertainment was ok some very good shows some not so good but the animation team work hard and do there best. once the animation team finish everyone seems to run off to bed not much atmosphere after 10.45 should be more entertainment in the pool bar in the evenings. The Spa was beautiful and very relaxing 20 euros to use the facilities but nowhere to get a drink apart from a drinks fountain in the changing rooms so we left after a hour of being there. No sure if I would go back as there was noting that was wow but a very nice place to stay if you are looking for somewhere with good location.
    Round Indicators
    Leedsey22 Norwich, United Kingdom. 06/23/2018 Family

    “Second visit”

    This is our second stay at this hotel with a 3 generation group of 10. I emailed the hotel in advance to ask if we could be together and was really pleased that they allocated us three ground floor rooms in block three next door to each other. The weather wasn't the best, the sun didn't come out until the afternoon, but we were still able to sit by the pool in a jumper in the mornings or go for a walk. Rooms were clean, although cramped for a family of 4. We were half board and enjoyed the food, everyone always found something they liked. Used the mini club one day which was good, also pool bubble party was lots of fun. This was fine for us but a disco by the pool may not be everyones cup of tea. Overall we all had a lovely family week away. Thank you Barcelo Fuerteventura.
    Round Indicators
    sophe2008 06/23/2018 Family

    “Usually it’s fab, but let us down abit this trip”

    Hotel clean and tidy as always! Beds always made and fresh towels! Staff in restaurant and main bar amazing so polite! Staff in snack bar rude and need to learn to smile and serve a que fairly! Kids club let us down my daughter usually loves it but the planned activities weren’t great, not a lot of children in there for her to play with she was in there on her own a lot of the time, the only other children half the time were Italian children who they seem to segregate in this ‘settemari club’ which I think is terrible they get special treatment and are given club tshirts ect. If my children aren’t happy and entertained the holidays a let down! The ladies in the mini club are lovely,and not to blame for the way it runs! The animation team are lovely and so enthusiastic! There’s a small park in the kids club but it’s only open during mini club hours so not ideal if I want somewhere for the kids to run around after dinner ect, makes it very stressful going up to have a drink and their bored running round the bar annoying other people! A new park is needed!! Evening shows aren’t the best bit samey mimeing, again not the fault of animations they work so hard! Love the lion king show but they’ve cut it short and don’t let the kids be involved anymore which is a shame! The outside entertainment was good to break it up abit! The man that sings is on too much in one week too boring! No music inbetween or after shows, everyone just shimmy’s off to bed as it’s such a flop! Really don’t understand why men can’t wear a vest in for lunch when ladies can Waltz around in next to nothing!! Not fair at all especially when it’s so warm! We usually love coming to this hotel but it’s really let us down this time! Not great!

    BarceloFuerteventura, Guest Relations Manager at Barcelo Fuerteventura Thalasso Spa, responded to this review
     Dear guest, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We are very sorry to read that you were disappointed about our service in Aloe Bar, as you mentioned, service provided in the hotel in general has very good feedback and this is something that has to be addressed. Also, your concerns regarding our Barcy Club will be shared with our head of animation for information and further revision. We would like to point out that Settemari tour operator has their animation team and do some activities in Italian, our animation team is international and welcomes all of our guest to join the activities. Also, we lament that shows did not meet your expectations, except Lion King show, and your comments will be discussed with the team. On the other hand, we are delighted to read the kind comments about our staff, we are very glad that you enjoyed our facilities and found the hotel and rooms clean at all times. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Kind regards, Rubén Ruiz Guest Experience Manager

    EVALUATION

    Round Indicators

    • june 24 2018
    • Scotland
    • Family

    golfer45Scotland

    “A great family holiday”


    Went as a family and had ground floor rooms next to each other with a terrace and sunbeds for the afternoon sun. A great hotel if you want to be involved in activities, If the animation team actually take the time to engage with you, or you just want to have a total chill out, or to laze around in the spa. We didn't visit this time as we had children with us. Well worth the 40 euros for the day though. Lots of sunbeds available and you didn't have to get up in the middle of the night to get a sunbed. Got to be a bonus on any holiday. The weather wasn't great everyday but no one can control that. The reception staff were fantastic, as were the waiters on the night at show time. Some of the shows were pretty poor considering the hotel chain and reputation. I think the price you pay to stay there, they could have some real quality acts on. The animation team mimed to every show they put on, although entertaining, I think anyone one of the guests could have put on the show. Our little one loved the end of the shows as she got to go and dance on the stage after each show.


    EVALUATION

    Round Indicators

    • june 24 2018
    • Darlington, United Kingdom

    ateamcaptain

    “great holiday, nearly 5 star”


    thank you all staff & management at the thalasso spa hotel, the hotel is well worth its 4 stars , more like a four and a half, I informed the hotel by e-mail before leaving england that our wedding anniversary was due, On the day a bottle of bubbly & belgium chocolates appeared in our room, ( room 3219 ) thank you barcelo. our room had a great view of pool & beach, with the sun in the afternoon, the room was spotless & had the biggest bed ever seen which you sank into. Food very good, my wife is a veggie, but allways found a good selection, The only letdown of our holidayswas, while being in our "golden years " late 70s ,we allways join in with all games ,competitions etc, but here we found the animation staff, were more interested in the young bikini clad guests & partners, we were never approached to join in even after i made approaches to the staff, and as we are both very competative this left a bad taste, While this did not spoil our holiday it could have given it that extra star. thank you barcelo for a fantastic holiday, we will return.


    EVALUATION

    Round Indicators

    • june 24 2018
    • Shrewsbury, United Kingdom
    • Couples

    sophylou2018

    “couples week away”


    Easy arrival. Loved the room block 2 ground floor perfect for catching the sun in the afternoon early evening. Rooms were very big and clean but also very loud at most times of the day and into early hours of the morning. The hotel is in a perfect location from shopping to bars and restaurants. The food is ok very similar each day and can sometimes take a while for things to be restocked up. only glass water bottles available in the lobby bar so if you are looking to drink bottled water around the pool you would need to go to the supermarket across the road. Some staff members cant do enough for you others can be rude very hit and miss. evening entertainment was ok some very good shows some not so good but the animation team work hard and do there best. once the animation team finish everyone seems to run off to bed not much atmosphere after 10.45 should be more entertainment in the pool bar in the evenings. The Spa was beautiful and very relaxing 20 euros to use the facilities but nowhere to get a drink apart from a drinks fountain in the changing rooms so we left after a hour of being there. No sure if I would go back as there was noting that was wow but a very nice place to stay if you are looking for somewhere with good location.


    EVALUATION

    Round Indicators

    • june 23 2018
    • Norwich, United Kingdom
    • Family

    Leedsey22

    “Second visit”


    This is our second stay at this hotel with a 3 generation group of 10. I emailed the hotel in advance to ask if we could be together and was really pleased that they allocated us three ground floor rooms in block three next door to each other. The weather wasn't the best, the sun didn't come out until the afternoon, but we were still able to sit by the pool in a jumper in the mornings or go for a walk. Rooms were clean, although cramped for a family of 4. We were half board and enjoyed the food, everyone always found something they liked. Used the mini club one day which was good, also pool bubble party was lots of fun. This was fine for us but a disco by the pool may not be everyones cup of tea. Overall we all had a lovely family week away. Thank you Barcelo Fuerteventura.


    EVALUATION

    Round Indicators

    • june 23 2018
    • Family

    sophe2008

    “Usually it’s fab, but let us down abit this trip”


    Hotel clean and tidy as always! Beds always made and fresh towels! Staff in restaurant and main bar amazing so polite! Staff in snack bar rude and need to learn to smile and serve a que fairly! Kids club let us down my daughter usually loves it but the planned activities weren’t great, not a lot of children in there for her to play with she was in there on her own a lot of the time, the only other children half the time were Italian children who they seem to segregate in this ‘settemari club’ which I think is terrible they get special treatment and are given club tshirts ect. If my children aren’t happy and entertained the holidays a let down! The ladies in the mini club are lovely,and not to blame for the way it runs! The animation team are lovely and so enthusiastic! There’s a small park in the kids club but it’s only open during mini club hours so not ideal if I want somewhere for the kids to run around after dinner ect, makes it very stressful going up to have a drink and their bored running round the bar annoying other people! A new park is needed!! Evening shows aren’t the best bit samey mimeing, again not the fault of animations they work so hard! Love the lion king show but they’ve cut it short and don’t let the kids be involved anymore which is a shame! The outside entertainment was good to break it up abit! The man that sings is on too much in one week too boring! No music inbetween or after shows, everyone just shimmy’s off to bed as it’s such a flop! Really don’t understand why men can’t wear a vest in for lunch when ladies can Waltz around in next to nothing!! Not fair at all especially when it’s so warm! We usually love coming to this hotel but it’s really let us down this time! Not great!


    BarceloFuerteventura, Guest Relations Manager at Barcelo Fuerteventura Thalasso Spa, responded to this review
    Dear guest, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We are very sorry to read that you were disappointed about our service in Aloe Bar, as you mentioned, service provided in the hotel in general has very good feedback and this is something that has to be addressed. Also, your concerns regarding our Barcy Club will be shared with our head of animation for information and further revision. We would like to point out that Settemari tour operator has their animation team and do some activities in Italian, our animation team is international and welcomes all of our guest to join the activities. Also, we lament that shows did not meet your expectations, except Lion King show, and your comments will be discussed with the team. On the other hand, we are delighted to read the kind comments about our staff, we are very glad that you enjoyed our facilities and found the hotel and rooms clean at all times. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Kind regards, Rubén Ruiz Guest Experience Manager

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