Barceló Santiago Hotel Pool
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Barceló Santiago

La Hondura, 8   38683 Puerto Santiago (Tenerife) , Islas Canarias   España  


Places of Interest

43.4 km Tenerife–South Airport

200 m Puerto Santiago beach

9 km Abama Golf Course

106 km Port of Santa Cruz de Tenerife

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Santiago

4.0/5 Round Indicators
| 6638 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

42% Complete

2836

Very good

36% Complete

2454

Average

13% Complete

888

Poor

4% Complete

302

Very poor

2% Complete

158

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    Round Indicators
    Chloe M 07/18/2018 Couples

    “Beautiful in every way”

    The Barcelo Santiago is beautiful. The views from every part of the hotel are breathtaking, eating every meal overlooking the sea and cliffs would never get boring. The staff were friendly and welcoming particularly the bar staff who would almost know your drink order automatically. The food was really good with a wide variety, here was always something to eat. It did get a bit repetitive towards the end of our two week holiday would was expected. The drinks were good even if they were local brands. The facilities were amazing, every day there are games and activates to take part in... I actually really liked visiting while there is building works taking place because only half the hotel was open meaning you could always get sun bed around the pool and you could always get an outside seat for all meals. The only thing that was a bit annoying was our room was opposite and next to the room renovations this meant getting woken up by builders and the electrics being turned off in the room in the day which caused the aircon to be turned off. We was offered another room but we had to wait 4 days for another one to become available so we decided to stay because we wanted to unpack the suitcases ect. Overall a fantastic holiday with no real complaints - however if you like to go on walks, the location is VERY hilly.
    Round Indicators
    pamster722017 London, United Kingdom. 07/17/2018 Couples

    “5 star service”

    We had an excellent 14 night stay recently. The staff are very friendly and professional especially Jonathan in the lobby bar and the views are to die for We will be returning in February for a family holiday.
    Round Indicators
    archway06 Peterborough, United Kingdom. 07/17/2018 Couples

    “Return visit”

    The food last year was really good this why we returned. This year food was really awful. We loved where the hotel is situated. We like to sit out on our balcony in the evening's. But due to selfish smokers we were unable to do this on this visit. We used to get ash on our balcony most days, which apart from the awful smell of cigarettes makes it impossible to enjoy the fresh air. As much as we enjoyed our visit last year, we will not be 're-visiting

    GEM B, Director de Relaciones Públicas at Barcelo Santiago, responded to this review
     Dear Guest, We are very disappointed to read about your experience during your stay at Barceló Santiago hotel, we would like to take the chance to sincerely apologies for any inconvience it may have cause you. Please receive our most sincere apologies for not fulfilling your expectations regarding our gastronomy. The involved departments have been informed about your comments and we are sure they will help us to improve. We work very hard, striving to surpass guest expectations and your review has stimulated us to continue endeavour to achieve your satisfaction if you decide to honour us with a new visit. We are also very sad to read that you could not enjoy your room to the fullest as the previous year you stayed with us. We sincerely apologize for not being able to offer you the possibility to change your room due to high occupancy during your stay. However, we hope that this small incident has not been a major inconvenience during your vacation and we hope you have enjoyed the rest of the services we have at our hotel. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Kind regards, Sara Illermann Guest Experience Manager

    Round Indicators
    Alexmerriel Norwich, United Kingdom. 07/17/2018 Couples

    “Outstanding hotel, exceptional staff”

    This is our second visit to the Barcelo this year - it is the most beautifully situated hotel overlooking the sea and the Cliffs of Lisi Gigantes. The all inclusive is superb, with food to suit everyone. I noticed they even have a table that offers gluten free food if you are needing a hotel that caters for this. The staff are extremely welcoming from the porters to the cleaners -and our room is amazing. We were upgraded to a suite with a hot tub on the terrace. We have also stayed in the normal rooms and they are spotless with lovely views too. I have been coming to Tenerife for many years but will always return here having found this gem.

    GEM B, Director de Relaciones Públicas at Barcelo Santiago, responded to this review
     Dear Guest, We would like to thank you for choosing our Barceló Santiago hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us. it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. We are thankful for your comment about our most stunning views. Barceló Santiago has a privileged location, in an area of greatest scenic beauty of the South of Tenerife, with unique views of the island of La Gomera and the cliffs of Los Gigantes, without doubt, the most valued and appreciated by our guests. We are thrilled you enjoyed your All-Inclusive type of meal plan, allowing our guests to take advantage of our different bars and restaurant throughout the day and are grateful for your highlight on the quality of the products and drinks including in its board, included a vegan and gluten free section for all palates. On the other hand, we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Finally, we are also very pleased to read your complete satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind regards, Sara Illermann Guest Experience Manager

    Round Indicators
    Marta H 07/16/2018 Couples

    “Best Holidays ever”

    Amazing!! I would like to thank all the staff for our great Holidays! The views from our room were to die for (as you can see in the picture, we were at room 543) and it was spotless everyday (thank you Isabel!!) we would definitely be back in the future. Not a very lively area but it was all we needed to rest. Thank you very much!!!

    GEM B, Director de Relaciones Públicas at Barcelo Santiago, responded to this review
     Dear guest, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Santiago hotel with us and TripAdvisor readers. I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. Last but not least, thorough cleaning being an absolute must for Barceló we thank you for highlighting the cleanliness of our hotel; we strive to give total confidence in this area, being fully aware that this is basic for a comfortable holiday experience in any hotel. They will surely celebrate that you wrote that they were very nice and most helpful. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind regards, Sara Illermann Guest Experience Manager

    EVALUATION

    Round Indicators

    • july 18 2018
    • Couples

    Chloe M

    “Beautiful in every way”


    The Barcelo Santiago is beautiful. The views from every part of the hotel are breathtaking, eating every meal overlooking the sea and cliffs would never get boring. The staff were friendly and welcoming particularly the bar staff who would almost know your drink order automatically. The food was really good with a wide variety, here was always something to eat. It did get a bit repetitive towards the end of our two week holiday would was expected. The drinks were good even if they were local brands. The facilities were amazing, every day there are games and activates to take part in... I actually really liked visiting while there is building works taking place because only half the hotel was open meaning you could always get sun bed around the pool and you could always get an outside seat for all meals. The only thing that was a bit annoying was our room was opposite and next to the room renovations this meant getting woken up by builders and the electrics being turned off in the room in the day which caused the aircon to be turned off. We was offered another room but we had to wait 4 days for another one to become available so we decided to stay because we wanted to unpack the suitcases ect. Overall a fantastic holiday with no real complaints - however if you like to go on walks, the location is VERY hilly.


    EVALUATION

    Round Indicators

    • july 17 2018
    • London, United Kingdom
    • Couples

    pamster722017

    “5 star service”


    We had an excellent 14 night stay recently. The staff are very friendly and professional especially Jonathan in the lobby bar and the views are to die for We will be returning in February for a family holiday.


    EVALUATION

    Round Indicators

    • july 17 2018
    • Peterborough, United Kingdom
    • Couples

    archway06

    “Return visit”


    The food last year was really good this why we returned. This year food was really awful. We loved where the hotel is situated. We like to sit out on our balcony in the evening's. But due to selfish smokers we were unable to do this on this visit. We used to get ash on our balcony most days, which apart from the awful smell of cigarettes makes it impossible to enjoy the fresh air. As much as we enjoyed our visit last year, we will not be 're-visiting


    GEM B, Director de Relaciones Públicas at Barcelo Santiago, responded to this review
    Dear Guest, We are very disappointed to read about your experience during your stay at Barceló Santiago hotel, we would like to take the chance to sincerely apologies for any inconvience it may have cause you. Please receive our most sincere apologies for not fulfilling your expectations regarding our gastronomy. The involved departments have been informed about your comments and we are sure they will help us to improve. We work very hard, striving to surpass guest expectations and your review has stimulated us to continue endeavour to achieve your satisfaction if you decide to honour us with a new visit. We are also very sad to read that you could not enjoy your room to the fullest as the previous year you stayed with us. We sincerely apologize for not being able to offer you the possibility to change your room due to high occupancy during your stay. However, we hope that this small incident has not been a major inconvenience during your vacation and we hope you have enjoyed the rest of the services we have at our hotel. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Kind regards, Sara Illermann Guest Experience Manager

    EVALUATION

    Round Indicators

    • july 17 2018
    • Norwich, United Kingdom
    • Couples

    Alexmerriel

    “Outstanding hotel, exceptional staff”


    This is our second visit to the Barcelo this year - it is the most beautifully situated hotel overlooking the sea and the Cliffs of Lisi Gigantes. The all inclusive is superb, with food to suit everyone. I noticed they even have a table that offers gluten free food if you are needing a hotel that caters for this. The staff are extremely welcoming from the porters to the cleaners -and our room is amazing. We were upgraded to a suite with a hot tub on the terrace. We have also stayed in the normal rooms and they are spotless with lovely views too. I have been coming to Tenerife for many years but will always return here having found this gem.


    GEM B, Director de Relaciones Públicas at Barcelo Santiago, responded to this review
    Dear Guest, We would like to thank you for choosing our Barceló Santiago hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us. it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. We are thankful for your comment about our most stunning views. Barceló Santiago has a privileged location, in an area of greatest scenic beauty of the South of Tenerife, with unique views of the island of La Gomera and the cliffs of Los Gigantes, without doubt, the most valued and appreciated by our guests. We are thrilled you enjoyed your All-Inclusive type of meal plan, allowing our guests to take advantage of our different bars and restaurant throughout the day and are grateful for your highlight on the quality of the products and drinks including in its board, included a vegan and gluten free section for all palates. On the other hand, we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Finally, we are also very pleased to read your complete satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind regards, Sara Illermann Guest Experience Manager

    EVALUATION

    Round Indicators

    • july 16 2018
    • Couples

    Marta H

    “Best Holidays ever”


    Amazing!! I would like to thank all the staff for our great Holidays! The views from our room were to die for (as you can see in the picture, we were at room 543) and it was spotless everyday (thank you Isabel!!) we would definitely be back in the future. Not a very lively area but it was all we needed to rest. Thank you very much!!!


    GEM B, Director de Relaciones Públicas at Barcelo Santiago, responded to this review
    Dear guest, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Santiago hotel with us and TripAdvisor readers. I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. Last but not least, thorough cleaning being an absolute must for Barceló we thank you for highlighting the cleanliness of our hotel; we strive to give total confidence in this area, being fully aware that this is basic for a comfortable holiday experience in any hotel. They will surely celebrate that you wrote that they were very nice and most helpful. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind regards, Sara Illermann Guest Experience Manager

    Barceló Santiago Hotel Health and Beauty Treatments

    Fantastic beach hotel perfect for a fun-packed family holiday.

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