Ocio en el hotel Barceló Santiago
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Map and location

La Hondura, 8   38683 Puerto Santiago (Tenerife) , Islas Canarias   España  


Places of Interest

43.4 km Tenerife–South Airport

200 m Puerto Santiago beach

9 km Abama Golf Course

106 km Port of Santa Cruz de Tenerife

Premios y Reconocimientos

Prizes and awards

Guest reviews.

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Barceló Santiago

4.0/5 Round Indicators
| 7251 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

42% Complete

3108

Very good

36% Complete

2651

Average

13% Complete

969

Poor

4% Complete

341

Very poor

2% Complete

182

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    Round Indicators
    SueC436 Bognor Regis, United Kingdom. 01/19/2019 Friends getaway

    “Great holiday!”

    We have just returned from our second visit to this hotel for a 2 week stay. We were a booking of 11 for my husbands 50th birthday. Upon arrival we were very disappointed to find the rooms we were allocated were the furthest from reception/lifts/restaurant that they could be and on level 2. The rooms were dark and small and although they looked out directly to the front and towards Gomera Island, the coastal path was directly over the balcony glass with people walking and sitting outside. On booking we had specifically asked for level 5 as this is reception/road level or close to lifts for mobility reasons. We stayed on level 5 previously and found it to be perfect. One of our party was in a wheel chair, and 2 have difficulty walking. The only requirements that had been noted were that we were together or close to each other. We complained immediately and were told that nothing could be done as the hotel was full and we would have to wait several days to move. Not very helpful as we couldn't unpack and settle in properly. We had to borrow a wheel chair from reception for my husband as the trip to the room was extremely painful for him to walk. We were eventually moved to level 3 and a short walk to the lifts. We had a much larger room, light and airy and less shabby. I feel we were only moved here after talking to the Tui rep who was really helpful. I can't be sure but it seems that all the uneven number rooms are allocated to Tui and larger holiday companies. Another in our party decided not to move as they only there for a week, they had two children with them and I was dismayed to note the broken tiles on top of the walls around the balcony, when I checked there was a lot with broken tiles on the balconies. In my view this could cause nasty injuries, as broken tiles are like broken glass, I'm very surprised these haven't been removed or replaced with plastic as many have.The hotel is undergoing a total refurb, which will take 4 years apparently. All the even number rooms seem to have been refurbed, with larger smart TVs walk in showers, kettles, bathrobes etc and in some cases on ground level jacuzzi baths in the gardens (very overlooked though by those above) My advise would be to book either direct with the hotel or with an independent travel agent to make sure you get what you want. The rest of the Hotel has improved greatly, the staff are lovely and very helpful, always smiling. On the night of my husbands birthday we had a big table with Cava and birthday cake provided which was lovely. There was much better entertainment this time with live music at the pool most days, saxophone, violin etc, thoroughly enjoyable. The pool area itself is one of the nicest of all the hotels we have been to. Plenty of sun beds, glass surrounds so that the view isn't spoiled and the addition of the Bali beds, which you have to pay extra for, but they look good and add to look of the area. The pool bar is lovely and serves food when the restaurant isn't open, so you never have to worry about missing breakfast or lunch, and is now open in the evening, a tad chilly but they have patio heaters. At night there is music of some sort in the downstairs bar for an hour or so, then entertainment from 9.30 in the entertainment area. Much improved from the last time we were here. The bar staff, David, Diego and 'Charlie' who served us most nights in the bar at reception were outstanding. Have to admire the speed with which they work, and their professionalism. Great to watch. We love this hotel and will definitely be back when all the rooms have been refurbed, although I guess they are heading for 5 star status, so maybe it'll be more expensive to stay here. However the setting, the views, and the experience will be worth it. Thank you Barcelo Santiago for a great holiday!
    Round Indicators
    David M Solihull. 01/18/2019 Couples

    “Rather disappointed with their response to our complaint”

    As a frequent Barcelo customer ("Unique" level membership, for what that's worth) I expected my complaint regarding the rather shabby suite I was allocated at Christmas to be taken seriously, along with another couple of fairly minor, but important to my wife and I, quibbles. The hotel's written response, while perfectly polite, seemed to be more about compensation avoidance than actually addressing the problem. All very understandable, except I wasn't asking for compensation!
    Round Indicators
    audrie m london. 01/17/2019 Couples

    “On a downward slide”

    Been going to Barcelo for several years always been ok.This time only for lunch always been a good experiance views from the terrace looking over to Gomera This time served by a very scruffy waiter not in the usual uniform Ordered a couple of omelettes and a bottle of wine Before we started eating another waiter came over with the card machine for us to pay .A drop in standards .
    Round Indicators
    carwashr staffs. 01/16/2019 Couples

    “Never again”

    This was our 4th visit to this Barcelo but will be the last visit. During our week stay in Nov/Dec 2018 arrived fit and well on the Tuesday but by the Thursday went down with the dreaded Bug, either water, ice, food. We were confined to the bedroom for 36 hours as another 5 of a party of 8 suffered the same fate. After venturing out the room feeling weak we visited the main dining room and on closer inspection found the following: numerous flies sampling the uncovered meant to be hot buffet, uncovered cheese, cold meats not even in chilled cabinet, the grill section seemed to be happy serving semi raw fish, chicken. For the remaining 3 full days of our stay we only had confidence in eating freshly fried CHIPS. So much for 4 star cuisine. So if you are reading this and you are in charge of catering or are an excited newly arrived holidaymaker you might want to have a good walk and look around before you put anything to your mouth. Its a pity this side lets the Hotel down for us as we found the waiting staff etc very obliging and attentative. No faults there. We booked one of the new superior rooms but I think they will have to rethink design of shower tray, not deep enough as bathroom floor flooded after a shower. Very inconvenient. Goodbye Barcelo.
    Round Indicators
    Explore34278705465 01/16/2019 Friends getaway

    “Brilliant stay”

    The hotel was lovely! We were in the older rooms, which were basic, but spotless and the rest of the hotel made up for it. Amazing views from the rooftop pools and bar, lovely food and really friendly staff.

    EVALUATION

    Round Indicators

    • january 19 2019
    • Bognor Regis, United Kingdom
    • Friends getaway

    SueC436

    “Great holiday!”


    We have just returned from our second visit to this hotel for a 2 week stay. We were a booking of 11 for my husbands 50th birthday. Upon arrival we were very disappointed to find the rooms we were allocated were the furthest from reception/lifts/restaurant that they could be and on level 2. The rooms were dark and small and although they looked out directly to the front and towards Gomera Island, the coastal path was directly over the balcony glass with people walking and sitting outside. On booking we had specifically asked for level 5 as this is reception/road level or close to lifts for mobility reasons. We stayed on level 5 previously and found it to be perfect. One of our party was in a wheel chair, and 2 have difficulty walking. The only requirements that had been noted were that we were together or close to each other. We complained immediately and were told that nothing could be done as the hotel was full and we would have to wait several days to move. Not very helpful as we couldn't unpack and settle in properly. We had to borrow a wheel chair from reception for my husband as the trip to the room was extremely painful for him to walk. We were eventually moved to level 3 and a short walk to the lifts. We had a much larger room, light and airy and less shabby. I feel we were only moved here after talking to the Tui rep who was really helpful. I can't be sure but it seems that all the uneven number rooms are allocated to Tui and larger holiday companies. Another in our party decided not to move as they only there for a week, they had two children with them and I was dismayed to note the broken tiles on top of the walls around the balcony, when I checked there was a lot with broken tiles on the balconies. In my view this could cause nasty injuries, as broken tiles are like broken glass, I'm very surprised these haven't been removed or replaced with plastic as many have.The hotel is undergoing a total refurb, which will take 4 years apparently. All the even number rooms seem to have been refurbed, with larger smart TVs walk in showers, kettles, bathrobes etc and in some cases on ground level jacuzzi baths in the gardens (very overlooked though by those above) My advise would be to book either direct with the hotel or with an independent travel agent to make sure you get what you want. The rest of the Hotel has improved greatly, the staff are lovely and very helpful, always smiling. On the night of my husbands birthday we had a big table with Cava and birthday cake provided which was lovely. There was much better entertainment this time with live music at the pool most days, saxophone, violin etc, thoroughly enjoyable. The pool area itself is one of the nicest of all the hotels we have been to. Plenty of sun beds, glass surrounds so that the view isn't spoiled and the addition of the Bali beds, which you have to pay extra for, but they look good and add to look of the area. The pool bar is lovely and serves food when the restaurant isn't open, so you never have to worry about missing breakfast or lunch, and is now open in the evening, a tad chilly but they have patio heaters. At night there is music of some sort in the downstairs bar for an hour or so, then entertainment from 9.30 in the entertainment area. Much improved from the last time we were here. The bar staff, David, Diego and 'Charlie' who served us most nights in the bar at reception were outstanding. Have to admire the speed with which they work, and their professionalism. Great to watch. We love this hotel and will definitely be back when all the rooms have been refurbed, although I guess they are heading for 5 star status, so maybe it'll be more expensive to stay here. However the setting, the views, and the experience will be worth it. Thank you Barcelo Santiago for a great holiday!


    EVALUATION

    Round Indicators

    • january 18 2019
    • Solihull
    • Couples

    David M

    “Rather disappointed with their response to our complaint”


    As a frequent Barcelo customer ("Unique" level membership, for what that's worth) I expected my complaint regarding the rather shabby suite I was allocated at Christmas to be taken seriously, along with another couple of fairly minor, but important to my wife and I, quibbles. The hotel's written response, while perfectly polite, seemed to be more about compensation avoidance than actually addressing the problem. All very understandable, except I wasn't asking for compensation!


    EVALUATION

    Round Indicators

    • january 17 2019
    • london
    • Couples

    audrie m

    “On a downward slide”


    Been going to Barcelo for several years always been ok.This time only for lunch always been a good experiance views from the terrace looking over to Gomera This time served by a very scruffy waiter not in the usual uniform Ordered a couple of omelettes and a bottle of wine Before we started eating another waiter came over with the card machine for us to pay .A drop in standards .


    EVALUATION

    Round Indicators

    • january 16 2019
    • staffs
    • Couples

    carwashr

    “Never again”


    This was our 4th visit to this Barcelo but will be the last visit. During our week stay in Nov/Dec 2018 arrived fit and well on the Tuesday but by the Thursday went down with the dreaded Bug, either water, ice, food. We were confined to the bedroom for 36 hours as another 5 of a party of 8 suffered the same fate. After venturing out the room feeling weak we visited the main dining room and on closer inspection found the following: numerous flies sampling the uncovered meant to be hot buffet, uncovered cheese, cold meats not even in chilled cabinet, the grill section seemed to be happy serving semi raw fish, chicken. For the remaining 3 full days of our stay we only had confidence in eating freshly fried CHIPS. So much for 4 star cuisine. So if you are reading this and you are in charge of catering or are an excited newly arrived holidaymaker you might want to have a good walk and look around before you put anything to your mouth. Its a pity this side lets the Hotel down for us as we found the waiting staff etc very obliging and attentative. No faults there. We booked one of the new superior rooms but I think they will have to rethink design of shower tray, not deep enough as bathroom floor flooded after a shower. Very inconvenient. Goodbye Barcelo.


    EVALUATION

    Round Indicators

    • january 16 2019
    • Friends getaway

    Explore34278705465

    “Brilliant stay”


    The hotel was lovely! We were in the older rooms, which were basic, but spotless and the rest of the hotel made up for it. Amazing views from the rooftop pools and bar, lovely food and really friendly staff.


    Barceló Santiago Hotel Health and Beauty Treatments

    Fantastic beach hotel perfect for a fun-packed family holiday.

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