Barceló Santiago Hotel Pool
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Barceló Santiago

La Hondura, 8   38683 Puerto Santiago (Tenerife) , Islas Canarias   España  


Places of Interest

43.4 km Tenerife–South Airport

200 m Puerto Santiago beach

9 km Abama Golf Course

106 km Port of Santa Cruz de Tenerife

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Santiago

4.0/5 Round Indicators
| 6639 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

42% Complete

2837

Very good

36% Complete

2454

Average

13% Complete

888

Poor

4% Complete

302

Very poor

2% Complete

158

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    Round Indicators
    smhol 07/20/2018 Friends getaway

    “Animation Team”

    My friends and I stayed here for a week and had an amazing time.The rooms were clean and had incredible views. The food was lovely has plenty of variety. All staff members were so helpful and friendly thoughout our stay. I must say that the animation team do not get enough credit as they were amazing in ensuring that we were having a good time, especially Federico and Julián who consistantly made us feel so welcome and comfortable from the beginning which is what made our holiday so special.
    Round Indicators
    69weekender007 Surrey, United Kingdom. 07/20/2018 Family

    “Excellent stay for mobility impaired”

    We travelled with Tui for a week stay, my sister has limited mobility at present but was able to access all areas of the hotel, including the spa and gym. The Tui site does not really mention the excellent Activity Team which provided a range of water activities and stretch classes - very enthusiastic bunch of young people and a credit to the hotel. The food is on the whole very good excellent salads and a choice of meat and vegetarian food for lunch and dinner. Breakfast was disappointing as apart from one morning when they offered omelettes you could only have fried eggs. There were boiled eggs on offer but not sure how long they had sat in their warm bath! We were on an all inclusive basis and tried a selection of cocktails which were very pleasant but the sangria should be avoided tasted like a watered down red wine! We popped into Los Gigantes for a drink one evening and had a drink in the square, where the beautiful church is, lovely tapas bar here served excellent tapas and sangria! The spa is amazing and the staff are very professional and friendly. We were not able to extend our room on our last day as we had an evening flight but you are able to have a free session (you need to book) in the spa to have a shower before you depart. Excellent stay and would definitely return.
    Round Indicators
    Chloe M 07/18/2018 Couples

    “Beautiful in every way”

    The Barcelo Santiago is beautiful. The views from every part of the hotel are breathtaking, eating every meal overlooking the sea and cliffs would never get boring. The staff were friendly and welcoming particularly the bar staff who would almost know your drink order automatically. The food was really good with a wide variety, here was always something to eat. It did get a bit repetitive towards the end of our two week holiday would was expected. The drinks were good even if they were local brands. The facilities were amazing, every day there are games and activates to take part in... I actually really liked visiting while there is building works taking place because only half the hotel was open meaning you could always get sun bed around the pool and you could always get an outside seat for all meals. The only thing that was a bit annoying was our room was opposite and next to the room renovations this meant getting woken up by builders and the electrics being turned off in the room in the day which caused the aircon to be turned off. We was offered another room but we had to wait 4 days for another one to become available so we decided to stay because we wanted to unpack the suitcases ect. Overall a fantastic holiday with no real complaints - however if you like to go on walks, the location is VERY hilly.

    GEM B, Director de Relaciones Públicas at Barcelo Santiago, responded to this review
     Dear Guest, I would like to take the time to thank you for your wonderful feedback about your recent experience with at Barcelo Santiago. We sincerely apologies for any inconvience the refurbishment may have cost you and that we did not manage to offer you another room to move to. On the other hand,thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. At Barceló we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Thank you for pointing out our wonderful views, we are delighted to know that have taken the time to enjoy the lovely location of Barcelo Santiago. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Kind regards, Sara Illermann Guest Experience Manager

    Round Indicators
    pamster722017 London, United Kingdom. 07/17/2018 Couples

    “5 star service”

    We had an excellent 14 night stay recently. The staff are very friendly and professional especially Jonathan in the lobby bar and the views are to die for We will be returning in February for a family holiday.

    GEM B, Director de Relaciones Públicas at Barcelo Santiago, responded to this review
     Dear Guest, Thank you so very much for your kind and lovely feedback we are very pleased to know that you have enjoyed your stay with us at Barcelo Santiago. We are also truly delighted to know that our staff made you feel at home and well taken care, as they work very hard everyday making sure our guests leaves with wonderful memories. We will make sure to pass on your kind words to Jonathan. Thank you once again, it has been a pleasure to have you as our guest and we look forward to welcome you back to Barcelo Santiago. Kind regards, Sara Illermann Guest Experience Manager

    Round Indicators
    archway06 Peterborough, United Kingdom. 07/17/2018 Couples

    “Return visit”

    The food last year was really good this why we returned. This year food was really awful. We loved where the hotel is situated. We like to sit out on our balcony in the evening's. But due to selfish smokers we were unable to do this on this visit. We used to get ash on our balcony most days, which apart from the awful smell of cigarettes makes it impossible to enjoy the fresh air. As much as we enjoyed our visit last year, we will not be 're-visiting

    GEM B, Director de Relaciones Públicas at Barcelo Santiago, responded to this review
     Dear Guest, We are very disappointed to read about your experience during your stay at Barceló Santiago hotel, we would like to take the chance to sincerely apologies for any inconvience it may have cause you. Please receive our most sincere apologies for not fulfilling your expectations regarding our gastronomy. The involved departments have been informed about your comments and we are sure they will help us to improve. We work very hard, striving to surpass guest expectations and your review has stimulated us to continue endeavour to achieve your satisfaction if you decide to honour us with a new visit. We are also very sad to read that you could not enjoy your room to the fullest as the previous year you stayed with us. We sincerely apologize for not being able to offer you the possibility to change your room due to high occupancy during your stay. However, we hope that this small incident has not been a major inconvenience during your vacation and we hope you have enjoyed the rest of the services we have at our hotel. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Kind regards, Sara Illermann Guest Experience Manager

    EVALUATION

    Round Indicators

    • july 20 2018
    • Friends getaway

    smhol

    “Animation Team”


    My friends and I stayed here for a week and had an amazing time.The rooms were clean and had incredible views. The food was lovely has plenty of variety. All staff members were so helpful and friendly thoughout our stay. I must say that the animation team do not get enough credit as they were amazing in ensuring that we were having a good time, especially Federico and Julián who consistantly made us feel so welcome and comfortable from the beginning which is what made our holiday so special.


    EVALUATION

    Round Indicators

    • july 20 2018
    • Surrey, United Kingdom
    • Family

    69weekender007

    “Excellent stay for mobility impaired”


    We travelled with Tui for a week stay, my sister has limited mobility at present but was able to access all areas of the hotel, including the spa and gym. The Tui site does not really mention the excellent Activity Team which provided a range of water activities and stretch classes - very enthusiastic bunch of young people and a credit to the hotel. The food is on the whole very good excellent salads and a choice of meat and vegetarian food for lunch and dinner. Breakfast was disappointing as apart from one morning when they offered omelettes you could only have fried eggs. There were boiled eggs on offer but not sure how long they had sat in their warm bath! We were on an all inclusive basis and tried a selection of cocktails which were very pleasant but the sangria should be avoided tasted like a watered down red wine! We popped into Los Gigantes for a drink one evening and had a drink in the square, where the beautiful church is, lovely tapas bar here served excellent tapas and sangria! The spa is amazing and the staff are very professional and friendly. We were not able to extend our room on our last day as we had an evening flight but you are able to have a free session (you need to book) in the spa to have a shower before you depart. Excellent stay and would definitely return.


    EVALUATION

    Round Indicators

    • july 18 2018
    • Couples

    Chloe M

    “Beautiful in every way”


    The Barcelo Santiago is beautiful. The views from every part of the hotel are breathtaking, eating every meal overlooking the sea and cliffs would never get boring. The staff were friendly and welcoming particularly the bar staff who would almost know your drink order automatically. The food was really good with a wide variety, here was always something to eat. It did get a bit repetitive towards the end of our two week holiday would was expected. The drinks were good even if they were local brands. The facilities were amazing, every day there are games and activates to take part in... I actually really liked visiting while there is building works taking place because only half the hotel was open meaning you could always get sun bed around the pool and you could always get an outside seat for all meals. The only thing that was a bit annoying was our room was opposite and next to the room renovations this meant getting woken up by builders and the electrics being turned off in the room in the day which caused the aircon to be turned off. We was offered another room but we had to wait 4 days for another one to become available so we decided to stay because we wanted to unpack the suitcases ect. Overall a fantastic holiday with no real complaints - however if you like to go on walks, the location is VERY hilly.


    GEM B, Director de Relaciones Públicas at Barcelo Santiago, responded to this review
    Dear Guest, I would like to take the time to thank you for your wonderful feedback about your recent experience with at Barcelo Santiago. We sincerely apologies for any inconvience the refurbishment may have cost you and that we did not manage to offer you another room to move to. On the other hand,thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. At Barceló we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Thank you for pointing out our wonderful views, we are delighted to know that have taken the time to enjoy the lovely location of Barcelo Santiago. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Kind regards, Sara Illermann Guest Experience Manager

    EVALUATION

    Round Indicators

    • july 17 2018
    • London, United Kingdom
    • Couples

    pamster722017

    “5 star service”


    We had an excellent 14 night stay recently. The staff are very friendly and professional especially Jonathan in the lobby bar and the views are to die for We will be returning in February for a family holiday.


    GEM B, Director de Relaciones Públicas at Barcelo Santiago, responded to this review
    Dear Guest, Thank you so very much for your kind and lovely feedback we are very pleased to know that you have enjoyed your stay with us at Barcelo Santiago. We are also truly delighted to know that our staff made you feel at home and well taken care, as they work very hard everyday making sure our guests leaves with wonderful memories. We will make sure to pass on your kind words to Jonathan. Thank you once again, it has been a pleasure to have you as our guest and we look forward to welcome you back to Barcelo Santiago. Kind regards, Sara Illermann Guest Experience Manager

    EVALUATION

    Round Indicators

    • july 17 2018
    • Peterborough, United Kingdom
    • Couples

    archway06

    “Return visit”


    The food last year was really good this why we returned. This year food was really awful. We loved where the hotel is situated. We like to sit out on our balcony in the evening's. But due to selfish smokers we were unable to do this on this visit. We used to get ash on our balcony most days, which apart from the awful smell of cigarettes makes it impossible to enjoy the fresh air. As much as we enjoyed our visit last year, we will not be 're-visiting


    GEM B, Director de Relaciones Públicas at Barcelo Santiago, responded to this review
    Dear Guest, We are very disappointed to read about your experience during your stay at Barceló Santiago hotel, we would like to take the chance to sincerely apologies for any inconvience it may have cause you. Please receive our most sincere apologies for not fulfilling your expectations regarding our gastronomy. The involved departments have been informed about your comments and we are sure they will help us to improve. We work very hard, striving to surpass guest expectations and your review has stimulated us to continue endeavour to achieve your satisfaction if you decide to honour us with a new visit. We are also very sad to read that you could not enjoy your room to the fullest as the previous year you stayed with us. We sincerely apologize for not being able to offer you the possibility to change your room due to high occupancy during your stay. However, we hope that this small incident has not been a major inconvenience during your vacation and we hope you have enjoyed the rest of the services we have at our hotel. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Kind regards, Sara Illermann Guest Experience Manager

    Barceló Santiago Hotel Health and Beauty Treatments

    Fantastic beach hotel perfect for a fun-packed family holiday.

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