Barceló Santiago Hotel Pool
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Barceló Santiago

La Hondura, 8   38683 Puerto Santiago (Tenerife) , Islas Canarias   España  


Places of Interest

43.4 km Tenerife–South Airport

200 m Puerto Santiago beach

9 km Abama Golf Course

106 km Port of Santa Cruz de Tenerife

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Santiago

4.0/5 Round Indicators
| 6483 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

42% Complete

2750

Very good

37% Complete

2412

Average

13% Complete

872

Poor

4% Complete

294

Very poor

2% Complete

155

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    Round Indicators
    munroja Aberystwyth, United Kingdom. 05/25/2018

    “only hotel we have been back to again”

    Lovely clean hotel ,staff friendly and always helpful, rooms a bit dated but always clean, they are being refurbished block by block, building work minimal noise didn't bother us at all. we emailed them and asked for a room with not too much walking and got one. we had a gorgeous sea view. choice of food huge cant fault it even had a sushi bar one night . The freshly squeezed orange juice was very popular in the mornings. Get beach towels from gym for a deposit, when returning them take them to reception and they give you the deposit back. animation team try hard but leave you alone once they realise its not your thing but we enjoyed watching them . we are looking to return again next year,

    GEM B, Director de Relaciones Públicas at Barcelo Santiago, responded to this review
     Dear Guest, First of all we would like to thank you for choosing Barceló Santiago as a destination for your well-deserved holiday. I am really happy to know that you found the hotel amazing. we devote our best efforts to make our guests stay as comfortable as possible. Thank you very much for taking the time to post your review on this important website. Our staff is by far our biggest success and we receive nothing but compliments on their performance. Members of staff are experienced workers who are well known by pampering our customers, which is why this is a very popular hotel among our clients. We are very happy to know that you enjoyed the shows and activities of our animation department. Thank you very much for letting us know the great holiday you had, it has been a pleasure having you as our guest. We look forward welcoming you back to Barcelo Santiago. Kind regards, Sara Illermann Guest Experience Manager

    Round Indicators
    sueonhols shropshire. 05/23/2018 Couples

    “fabulous sea views”

    We stayed here in May. There was work being carried out on an area of the hotel but this did not affect our holiday at all. The rooms we comfortable but a little tired, hence the improvements being made in the hotel. A wonderful selection of food and drinks. Always something for everyones taste, at times it could have been hotter. The view from the room and from the pool area was fantastic. the sea was crashing onto the rocks, spectacular. The entertainment team was very good, friendly but not pushy. I enjoyed the aqua aerobics with the lovely young lady from Essex, she made a point of talking to us each night.

    GEM B, Director de Relaciones Públicas at Barcelo Santiago, responded to this review
     Dear Guest, Thank you very much for sharing with us your impressions about our Hotel and that you have enjoyed your holiday with us. We also appreciate your comments on the variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Regarding your feedback about the items not being too hot, we are currently changing the hot plates in the buffet area, which should be able to improve this matter. Thank you as well for mentioning our amazing staff members how made sure you felt at home and well taken care We are also delighted to read that you have enjoyed our stunning views one of the best places to be in Tenerife. Again, we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards, Sara Illermann Guest Experience Manager

    Round Indicators
    Lisa D 05/23/2018 Friends getaway

    “Beautiful ”

    Stayed her with 2 other friends so 3 in total. We had one room which had a double bed and a single pull out bed which made the room small. However we had a big balcony which overlooked the sea, this was amazing and the sounds of the sea was so nice. Clean hotel, good food, good entertainment. Large pool area so no problem getting a sunbed. The only downfall is the hotel is quite away from any buzz, outside restaurants or good bars etc. But if you’re happy to stay in the hotel grounds this is for u. Good weather which always helps!
    Round Indicators
    mmu1411 Cooktown, Australia. 05/23/2018 Couples

    “Quiet Room request”

    When I requested a Quiet Room I didn't expect to be placed in a room with a basketball court outside the room, with the hotel about 50 % full ! Otherwise I'm having a lovely time, there at the moment. Michael Mulligan

    GEM B, Director de Relaciones Públicas at Barcelo Santiago, responded to this review
     Dear Mr. Mulligan, Thank you for your feedback about your current stay and thank you for choosing Barcelo Santiago for your holiday. With regards to your room allocation, as well mentioned, the requests are subject to availability upon arrival. We are sorry that you felt your room allocation was not as per your expectations, however we would like to inform you in case you would like to change your room please pass by the front desk and we will do our level best to find a better solution for you. On the other hand we are happy to hear that you are currently overall enjoying your stay with us, please do not hesitate to contact me could I be of any assistance. Kind regards, Sara Illermann Guest Experience Manager

    Round Indicators
    Allison B Nottingham, United Kingdom. 05/23/2018 Couples

    “Overall Very Good”

    Overall this is a great hotel, my only real criticism was the drinks/cocktails from the main lounge, the cocktails were really bad as only local alcohol is used and you didn't get bottled coke only the mix stuff out the tap which is rank, but as were only half board we went out every night for drinks so no problem really Oh and the coffee is also almost undrinkable part from that great.

    GEM B, Director de Relaciones Públicas at Barcelo Santiago, responded to this review
     Dear Guest, Thank you for taking the time to share with us your valuable comments from your recent experience with us at Barcelo Santiago. We are saddened to hear that you were not completly satisfied with our Cocktail menu, but we will take all your comments in consideration to improve our services and facilities. On the other hand I am pleased to inform you that we are currently updating our Cocktail menu. By your next visit you will be able to enjoy our new tasty Cocktails. Again, we genuinely appreciate the time you took out of your day to inform us about your experienced during your stay and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons. Kind regards, Sara Illermann Guest Experience Manager

    EVALUATION

    Round Indicators

    • may 25 2018
    • Aberystwyth, United Kingdom

    munroja

    “only hotel we have been back to again”


    Lovely clean hotel ,staff friendly and always helpful, rooms a bit dated but always clean, they are being refurbished block by block, building work minimal noise didn't bother us at all. we emailed them and asked for a room with not too much walking and got one. we had a gorgeous sea view. choice of food huge cant fault it even had a sushi bar one night . The freshly squeezed orange juice was very popular in the mornings. Get beach towels from gym for a deposit, when returning them take them to reception and they give you the deposit back. animation team try hard but leave you alone once they realise its not your thing but we enjoyed watching them . we are looking to return again next year,


    GEM B, Director de Relaciones Públicas at Barcelo Santiago, responded to this review
    Dear Guest, First of all we would like to thank you for choosing Barceló Santiago as a destination for your well-deserved holiday. I am really happy to know that you found the hotel amazing. we devote our best efforts to make our guests stay as comfortable as possible. Thank you very much for taking the time to post your review on this important website. Our staff is by far our biggest success and we receive nothing but compliments on their performance. Members of staff are experienced workers who are well known by pampering our customers, which is why this is a very popular hotel among our clients. We are very happy to know that you enjoyed the shows and activities of our animation department. Thank you very much for letting us know the great holiday you had, it has been a pleasure having you as our guest. We look forward welcoming you back to Barcelo Santiago. Kind regards, Sara Illermann Guest Experience Manager

    EVALUATION

    Round Indicators

    • may 23 2018
    • shropshire
    • Couples

    sueonhols

    “fabulous sea views”


    We stayed here in May. There was work being carried out on an area of the hotel but this did not affect our holiday at all. The rooms we comfortable but a little tired, hence the improvements being made in the hotel. A wonderful selection of food and drinks. Always something for everyones taste, at times it could have been hotter. The view from the room and from the pool area was fantastic. the sea was crashing onto the rocks, spectacular. The entertainment team was very good, friendly but not pushy. I enjoyed the aqua aerobics with the lovely young lady from Essex, she made a point of talking to us each night.


    GEM B, Director de Relaciones Públicas at Barcelo Santiago, responded to this review
    Dear Guest, Thank you very much for sharing with us your impressions about our Hotel and that you have enjoyed your holiday with us. We also appreciate your comments on the variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Regarding your feedback about the items not being too hot, we are currently changing the hot plates in the buffet area, which should be able to improve this matter. Thank you as well for mentioning our amazing staff members how made sure you felt at home and well taken care We are also delighted to read that you have enjoyed our stunning views one of the best places to be in Tenerife. Again, we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards, Sara Illermann Guest Experience Manager

    EVALUATION

    Round Indicators

    • may 23 2018
    • Friends getaway

    Lisa D

    “Beautiful ”


    Stayed her with 2 other friends so 3 in total. We had one room which had a double bed and a single pull out bed which made the room small. However we had a big balcony which overlooked the sea, this was amazing and the sounds of the sea was so nice. Clean hotel, good food, good entertainment. Large pool area so no problem getting a sunbed. The only downfall is the hotel is quite away from any buzz, outside restaurants or good bars etc. But if you’re happy to stay in the hotel grounds this is for u. Good weather which always helps!


    EVALUATION

    Round Indicators

    • may 23 2018
    • Cooktown, Australia
    • Couples

    mmu1411

    “Quiet Room request”


    When I requested a Quiet Room I didn't expect to be placed in a room with a basketball court outside the room, with the hotel about 50 % full ! Otherwise I'm having a lovely time, there at the moment. Michael Mulligan


    GEM B, Director de Relaciones Públicas at Barcelo Santiago, responded to this review
    Dear Mr. Mulligan, Thank you for your feedback about your current stay and thank you for choosing Barcelo Santiago for your holiday. With regards to your room allocation, as well mentioned, the requests are subject to availability upon arrival. We are sorry that you felt your room allocation was not as per your expectations, however we would like to inform you in case you would like to change your room please pass by the front desk and we will do our level best to find a better solution for you. On the other hand we are happy to hear that you are currently overall enjoying your stay with us, please do not hesitate to contact me could I be of any assistance. Kind regards, Sara Illermann Guest Experience Manager

    EVALUATION

    Round Indicators

    • may 23 2018
    • Nottingham, United Kingdom
    • Couples

    Allison B

    “Overall Very Good”


    Overall this is a great hotel, my only real criticism was the drinks/cocktails from the main lounge, the cocktails were really bad as only local alcohol is used and you didn't get bottled coke only the mix stuff out the tap which is rank, but as were only half board we went out every night for drinks so no problem really Oh and the coffee is also almost undrinkable part from that great.


    GEM B, Director de Relaciones Públicas at Barcelo Santiago, responded to this review
    Dear Guest, Thank you for taking the time to share with us your valuable comments from your recent experience with us at Barcelo Santiago. We are saddened to hear that you were not completly satisfied with our Cocktail menu, but we will take all your comments in consideration to improve our services and facilities. On the other hand I am pleased to inform you that we are currently updating our Cocktail menu. By your next visit you will be able to enjoy our new tasty Cocktails. Again, we genuinely appreciate the time you took out of your day to inform us about your experienced during your stay and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons. Kind regards, Sara Illermann Guest Experience Manager

    Barceló Santiago Hotel Health and Beauty Treatments

    Fantastic beach hotel perfect for a fun-packed family holiday.