Barceló Santiago Hotel Pool
map

Barceló Santiago

La Hondura, 8   38683 Puerto Santiago (Tenerife) , Islas Canarias   España  


Places of Interest

43.4 km Tenerife–South Airport

200 m Puerto Santiago beach

9 km Abama Golf Course

106 km Port of Santa Cruz de Tenerife

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Santiago

4.0/5 Round Indicators
| 6549 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

Round Indicators

Quality/price ratio

Round Indicators

Location

Round Indicators

Quality of sleep

Round Indicators

Rooms

Round Indicators

Cleaning

Round Indicators

Service


GUESTS’ SCORE

Excellent

42% Complete

2789

Very good

37% Complete

2429

Average

13% Complete

875

Poor

4% Complete

298

Very poor

2% Complete

158

Filter by

Sort by

    Round Indicators
    Ron B 06/17/2018 Couples

    “Fantastic”

    Arrived at the hotel and staff seemed perfect. We were shown straight to the restaurant for something to eat then back to reception to check in. We were all inclusive and that was great. Safe was €3 a night which I thought was fine. You can hire towels for the pool with a deposit of €12 which is refundable upon return. Room was lovely. View was amazing. Pool was very nice. There are two different all inclusive options but everything is clearly labelled so you know what is included. Drinks were perfect. Food was lovely. Lots of choice and I had no complaints for the 11 nights. There was enough close by if you wanted to venture out for a drink or a meal. I literally do not have any complainants at all. Will go back again and again. Travel from the airport is about 1hr which was fine. No complaints at all.
    Round Indicators
    xoxoxo97 Berkshire, United Kingdom. 06/17/2018 Couples

    “Cannot wait to come back!!”

    I really can’t fault the hotel, the staff delivered such great customer service and when we arrived we were greeted with a nice glass of bubbly. A gentleman then took us up to our room and took my suitcase and then showed us around. They also upgraded our room to superior which was lovely and views from 625 was lovely. The food was lovely at the hotel, I’m quite a fussy eater but found there was always something for myself to eat. The food was always hot and fresh and you always saw the chefs changing the trays. The waiters in the restaurant, bar and the theatre were so lovely and made you feel like you were in a 5* hotel. They would always get the drinks for you so when watching the entertainment you wouldn’t need to get up as they would ask what drinks you would like. The entertainment in the hotel was really good and I felt it suited everyone, whether you were 7 or 50 years of age. They tried to get everyone involved but never forced you if you didn’t want too. They made such great effort in their entertainment. We got to see them perform The Lion King and do Broadway which was fantastic! All the other shows that were on was really good too. All inclusive does stop at 11 for drinks but this didn’t really effect us as we took enough money to then pay for drinks and went to a few other bars opposite the hotel. The cocktails were lovely however they were like pre made, so would have been good for it to been freshly made but I wasn’t fussed majorly as still enjoyed them. The cleaners did such a good job cleaning our room, I didn’t think they would visit every day and they did a really good job with it. They would always say hello in the mornings, only thing I would say was that they open the door quickly after knocking which was a risky move at one point getting changed. Me and my boyfriend can’t wait to come back in a few years time and will bring my sister and brother in law as they said they loved the sound of this hotel.
    Round Indicators
    2007yarr 06/16/2018 Couples

    “Perfect stay”

    Over exceeded expectations. Nothing at all to fault with the hotel, great staff, service, and locations. I’ve stayed in all inclusive before and this was better than any hotel. They even serve you your drinks in the buffet, and you don’t have to get up like normal all inclusive. We booked trips externally such as Siam Park and West Tenerife. Would 100% stay at the hotel again and already looking to go back. The room was so clean and room 433 had amazing views. Nothing to fault don’t believe everything bad you read!! Great first holiday with my boyfriend.
    Round Indicators
    johnfisher7 Irthlingborough, United Kingdom. 06/16/2018 Couples

    “June 2018”

    2nd visit to the hotel. 1st room allocated was on the 1st floor directly next to the refurbishment area, we ask for a different room straight away but was told hotel was full at this time and was put on list to be moved. following morning had a note through door letting us know a new room was available, we then moved to the 5th floor away from the refurbishment area. the service from the reception team was excellent. Although refurbishment was on going through the day it did not disturb in any way. Great service, rooms cleaned every day, wide choice of food available at all meals.

    GEM B, Director de Relaciones Públicas at Barcelo Santiago, responded to this review
     Dear Guest, First of all, we would like to express our sincerest gratitude for your trust and loyalty to Barceló Hotels & Resorts for your holidays and for choosing our Barceló Santiago hotel for your holiday getaway, it is indeed a great source of satisfaction to read that once again you had a pleasant stay among us. Thank you for your lovely comment regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. We are also really pleased to read that our reception staff were able to solve your request within a shortwhile. They work very hard everyday making sure all our guests leaves with wonderful memories. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Thank you once again, we look forward to welome you back to Barcelo Santiago. Kind regards, Sara Illermann Guest Experience Manager

    Round Indicators
    06/16/2018 Couples

    “Another great stay at Barcelo Santiago !”

    Just returned from a lovely week from our second time at barcelo santiago where we upgraded to a junior suite with hottub which exceeded our expectations we recommend 804 one of the best we ever stayed in. Great location, lovely views & friendly/helpful staff. Highly recommend we will be returning.

    GEM B, Director de Relaciones Públicas at Barcelo Santiago, responded to this review
     Dear Guest, Greetings from Barcelo Santiago! Thank you for your very lovely feedback about your recent stay with us. We are truly pleased to read that you have enjoyed your room with most stunning views overlooking the ocean. One of the most beautiful places in Tenerife. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We would also like to thank you for pointing out our stunning location, surrounded by natural wonders of tenerife. Once again, thank you for your comment and for being our guest we hope to have the pleasure to welcome you back to Barcelo Santiago. Kind regards, Sara Illermann Guest Experience Manager

    EVALUATION

    Round Indicators

    • june 17 2018
    • Couples

    Ron B

    “Fantastic”


    Arrived at the hotel and staff seemed perfect. We were shown straight to the restaurant for something to eat then back to reception to check in. We were all inclusive and that was great. Safe was €3 a night which I thought was fine. You can hire towels for the pool with a deposit of €12 which is refundable upon return. Room was lovely. View was amazing. Pool was very nice. There are two different all inclusive options but everything is clearly labelled so you know what is included. Drinks were perfect. Food was lovely. Lots of choice and I had no complaints for the 11 nights. There was enough close by if you wanted to venture out for a drink or a meal. I literally do not have any complainants at all. Will go back again and again. Travel from the airport is about 1hr which was fine. No complaints at all.


    EVALUATION

    Round Indicators

    • june 17 2018
    • Berkshire, United Kingdom
    • Couples

    xoxoxo97

    “Cannot wait to come back!!”


    I really can’t fault the hotel, the staff delivered such great customer service and when we arrived we were greeted with a nice glass of bubbly. A gentleman then took us up to our room and took my suitcase and then showed us around. They also upgraded our room to superior which was lovely and views from 625 was lovely. The food was lovely at the hotel, I’m quite a fussy eater but found there was always something for myself to eat. The food was always hot and fresh and you always saw the chefs changing the trays. The waiters in the restaurant, bar and the theatre were so lovely and made you feel like you were in a 5* hotel. They would always get the drinks for you so when watching the entertainment you wouldn’t need to get up as they would ask what drinks you would like. The entertainment in the hotel was really good and I felt it suited everyone, whether you were 7 or 50 years of age. They tried to get everyone involved but never forced you if you didn’t want too. They made such great effort in their entertainment. We got to see them perform The Lion King and do Broadway which was fantastic! All the other shows that were on was really good too. All inclusive does stop at 11 for drinks but this didn’t really effect us as we took enough money to then pay for drinks and went to a few other bars opposite the hotel. The cocktails were lovely however they were like pre made, so would have been good for it to been freshly made but I wasn’t fussed majorly as still enjoyed them. The cleaners did such a good job cleaning our room, I didn’t think they would visit every day and they did a really good job with it. They would always say hello in the mornings, only thing I would say was that they open the door quickly after knocking which was a risky move at one point getting changed. Me and my boyfriend can’t wait to come back in a few years time and will bring my sister and brother in law as they said they loved the sound of this hotel.


    EVALUATION

    Round Indicators

    • june 16 2018
    • Couples

    2007yarr

    “Perfect stay”


    Over exceeded expectations. Nothing at all to fault with the hotel, great staff, service, and locations. I’ve stayed in all inclusive before and this was better than any hotel. They even serve you your drinks in the buffet, and you don’t have to get up like normal all inclusive. We booked trips externally such as Siam Park and West Tenerife. Would 100% stay at the hotel again and already looking to go back. The room was so clean and room 433 had amazing views. Nothing to fault don’t believe everything bad you read!! Great first holiday with my boyfriend.


    EVALUATION

    Round Indicators

    • june 16 2018
    • Irthlingborough, United Kingdom
    • Couples

    johnfisher7

    “June 2018”


    2nd visit to the hotel. 1st room allocated was on the 1st floor directly next to the refurbishment area, we ask for a different room straight away but was told hotel was full at this time and was put on list to be moved. following morning had a note through door letting us know a new room was available, we then moved to the 5th floor away from the refurbishment area. the service from the reception team was excellent. Although refurbishment was on going through the day it did not disturb in any way. Great service, rooms cleaned every day, wide choice of food available at all meals.


    GEM B, Director de Relaciones Públicas at Barcelo Santiago, responded to this review
    Dear Guest, First of all, we would like to express our sincerest gratitude for your trust and loyalty to Barceló Hotels & Resorts for your holidays and for choosing our Barceló Santiago hotel for your holiday getaway, it is indeed a great source of satisfaction to read that once again you had a pleasant stay among us. Thank you for your lovely comment regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. We are also really pleased to read that our reception staff were able to solve your request within a shortwhile. They work very hard everyday making sure all our guests leaves with wonderful memories. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Thank you once again, we look forward to welome you back to Barcelo Santiago. Kind regards, Sara Illermann Guest Experience Manager

    EVALUATION

    Round Indicators

    • june 16 2018
    • Couples

    “Another great stay at Barcelo Santiago !”


    Just returned from a lovely week from our second time at barcelo santiago where we upgraded to a junior suite with hottub which exceeded our expectations we recommend 804 one of the best we ever stayed in. Great location, lovely views & friendly/helpful staff. Highly recommend we will be returning.


    GEM B, Director de Relaciones Públicas at Barcelo Santiago, responded to this review
    Dear Guest, Greetings from Barcelo Santiago! Thank you for your very lovely feedback about your recent stay with us. We are truly pleased to read that you have enjoyed your room with most stunning views overlooking the ocean. One of the most beautiful places in Tenerife. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We would also like to thank you for pointing out our stunning location, surrounded by natural wonders of tenerife. Once again, thank you for your comment and for being our guest we hope to have the pleasure to welcome you back to Barcelo Santiago. Kind regards, Sara Illermann Guest Experience Manager

    Barceló Santiago Hotel Health and Beauty Treatments

    Fantastic beach hotel perfect for a fun-packed family holiday.

    Close 

    Back Find a hotel

    Hotels in Costa Rica

    Select Costa Rica

    Hotels in Mexico

    Select Mexico

    Hotels in Panamá

    Select Panamá

    Hotels in Spain

    Select Spain

    Hotels in Germany

    Select Germany

    Hotels in Turkey

    Select Turkey

    Hotels in Italy

    Select Italy

    Hotels in Portugal

    Select Portugal

    Hotels in United Arab Emirates

    Select United Arab Emirates

    Take me from

    ALL A B C D E F G H I J K L M N Ñ O P Q R S T U V W X Y Z
      <