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Map and location

La Hondura, 8   38683 Puerto Santiago (Tenerife) , Islas Canarias   España  


Places of Interest

43.4 km Tenerife–South Airport

200 m Puerto Santiago beach

9 km Abama Golf Course

106 km Port of Santa Cruz de Tenerife

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Santiago

4.0/5 Round Indicators
| 7247 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

42% Complete

3106

Very good

36% Complete

2651

Average

13% Complete

969

Poor

4% Complete

339

Very poor

2% Complete

182

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    Round Indicators
    carwashr staffs. 01/16/2019 Couples

    “Never again”

    This was our 4th visit to this Barcelo but will be the last visit. During our week stay in Nov/Dec 2018 arrived fit and well on the Tuesday but by the Thursday went down with the dreaded Bug, either water, ice, food. We were confined to the bedroom for 36 hours as another 5 of a party of 8 suffered the same fate. After venturing out the room feeling weak we visited the main dining room and on closer inspection found the following: numerous flies sampling the uncovered meant to be hot buffet, uncovered cheese, cold meats not even in chilled cabinet, the grill section seemed to be happy serving semi raw fish, chicken. For the remaining 3 full days of our stay we only had confidence in eating freshly fried CHIPS. So much for 4 star cuisine. So if you are reading this and you are in charge of catering or are an excited newly arrived holidaymaker you might want to have a good walk and look around before you put anything to your mouth. Its a pity this side lets the Hotel down for us as we found the waiting staff etc very obliging and attentative. No faults there. We booked one of the new superior rooms but I think they will have to rethink design of shower tray, not deep enough as bathroom floor flooded after a shower. Very inconvenient. Goodbye Barcelo.
    Round Indicators
    Explore34278705465 01/16/2019 Friends getaway

    “Brilliant stay”

    The hotel was lovely! We were in the older rooms, which were basic, but spotless and the rest of the hotel made up for it. Amazing views from the rooftop pools and bar, lovely food and really friendly staff.
    Round Indicators
    Pioneer09428329665 01/16/2019 Couples

    “Jan stay”

    Overall very good room was poor needs upgrading good view but no sun any time food was good staff very helpful we thought overall very good if we had a room which had been re- ferb and with a sun aspect we would say excellantp
    Round Indicators
    shawspice Glasgow, United Kingdom. 01/16/2019 Couples

    “dissapointed”

    I declare before writing this review that I have made a formal complaint about our treatment by a staff member during our visit which, to a large extent may jade my view but I can only review from experience. The deluxe room we had on the 5 th floor was pleasant and clean, the view was excellent however the room never got any sun. I am not very sure how the cleaning rota times worked as it did seem that whatever time we returned after a morning being out the room seemed to be last on the cleaning list. We had to ask for toileteries very often as the standard of replenishment between the cleaners varied. The entertainment crew were very nice and had a good attitude, the evening shows varied in quality however the crew battled on against what may have been a tough crowd. Loved the acrobatic evening. The food was good ( sometimes could have been warmer - the hotel has microwaves in the dining room to heat things up). Always something being freshly cooked. Many guests seemed to have an issue with the attitude of the front desk but we found them to be civil and approachable mostly- one exception seemed to be a male receptionist who consistently gave us wrong information e.g. the wrong set of instructions and key for our room safe. My main issue with the hotel was how our serious complaint was handled by the hotel, we had a serious matter concerning how we had been treated by a waiter who had used derogatory language about us to a colleague within our hearing. We confronted the person concerned who advised they did not speak english, the dining supervisor was approached and she translated ( in the main dining hall in front of guests and other staff - this should not have happened and should have been done somewhere privately) the waiter denied he had said anything. We took it up with the day manager who investigated and interviewed the waiter who remained in denial. The rest of the holiday was tainted with this matter leaving us feeling that we should not have complained as we had become a talking point for the dining and other hotel staff. As the title says dissapointed that it should have come to this as we were so wanting to love this hotel again.
    Round Indicators
    Jean E England. 01/15/2019 Couples

    “Amazing views”

    We asked for a high quiet room and got a low room very near to the work on the pathway being built by the council. The room was fine but will be a superior /deluxe room next year after refurbishment. The location is superb with fantastic views to La Gomera or Los Gigabytes but this does mean that all walks out require you to walk up steep hills so definitely not suitable for anyone with any mobility issues if you want to leave the hotel. The choice of food is excellent although it could be hotter at times but we discovered a microwave. The dining room was very busy even though it was November, I don't know what it would be like during school holidays. The quality of evening entertainment varied in type and quality. We would go again if we wanted a complete chill out in the sun with amazing views

    EVALUATION

    Round Indicators

    • january 16 2019
    • staffs
    • Couples

    carwashr

    “Never again”


    This was our 4th visit to this Barcelo but will be the last visit. During our week stay in Nov/Dec 2018 arrived fit and well on the Tuesday but by the Thursday went down with the dreaded Bug, either water, ice, food. We were confined to the bedroom for 36 hours as another 5 of a party of 8 suffered the same fate. After venturing out the room feeling weak we visited the main dining room and on closer inspection found the following: numerous flies sampling the uncovered meant to be hot buffet, uncovered cheese, cold meats not even in chilled cabinet, the grill section seemed to be happy serving semi raw fish, chicken. For the remaining 3 full days of our stay we only had confidence in eating freshly fried CHIPS. So much for 4 star cuisine. So if you are reading this and you are in charge of catering or are an excited newly arrived holidaymaker you might want to have a good walk and look around before you put anything to your mouth. Its a pity this side lets the Hotel down for us as we found the waiting staff etc very obliging and attentative. No faults there. We booked one of the new superior rooms but I think they will have to rethink design of shower tray, not deep enough as bathroom floor flooded after a shower. Very inconvenient. Goodbye Barcelo.


    EVALUATION

    Round Indicators

    • january 16 2019
    • Friends getaway

    Explore34278705465

    “Brilliant stay”


    The hotel was lovely! We were in the older rooms, which were basic, but spotless and the rest of the hotel made up for it. Amazing views from the rooftop pools and bar, lovely food and really friendly staff.


    EVALUATION

    Round Indicators

    • january 16 2019
    • Couples

    Pioneer09428329665

    “Jan stay”


    Overall very good room was poor needs upgrading good view but no sun any time food was good staff very helpful we thought overall very good if we had a room which had been re- ferb and with a sun aspect we would say excellantp


    EVALUATION

    Round Indicators

    • january 16 2019
    • Glasgow, United Kingdom
    • Couples

    shawspice

    “dissapointed”


    I declare before writing this review that I have made a formal complaint about our treatment by a staff member during our visit which, to a large extent may jade my view but I can only review from experience. The deluxe room we had on the 5 th floor was pleasant and clean, the view was excellent however the room never got any sun. I am not very sure how the cleaning rota times worked as it did seem that whatever time we returned after a morning being out the room seemed to be last on the cleaning list. We had to ask for toileteries very often as the standard of replenishment between the cleaners varied. The entertainment crew were very nice and had a good attitude, the evening shows varied in quality however the crew battled on against what may have been a tough crowd. Loved the acrobatic evening. The food was good ( sometimes could have been warmer - the hotel has microwaves in the dining room to heat things up). Always something being freshly cooked. Many guests seemed to have an issue with the attitude of the front desk but we found them to be civil and approachable mostly- one exception seemed to be a male receptionist who consistently gave us wrong information e.g. the wrong set of instructions and key for our room safe. My main issue with the hotel was how our serious complaint was handled by the hotel, we had a serious matter concerning how we had been treated by a waiter who had used derogatory language about us to a colleague within our hearing. We confronted the person concerned who advised they did not speak english, the dining supervisor was approached and she translated ( in the main dining hall in front of guests and other staff - this should not have happened and should have been done somewhere privately) the waiter denied he had said anything. We took it up with the day manager who investigated and interviewed the waiter who remained in denial. The rest of the holiday was tainted with this matter leaving us feeling that we should not have complained as we had become a talking point for the dining and other hotel staff. As the title says dissapointed that it should have come to this as we were so wanting to love this hotel again.


    EVALUATION

    Round Indicators

    • january 15 2019
    • England
    • Couples

    Jean E

    “Amazing views”


    We asked for a high quiet room and got a low room very near to the work on the pathway being built by the council. The room was fine but will be a superior /deluxe room next year after refurbishment. The location is superb with fantastic views to La Gomera or Los Gigabytes but this does mean that all walks out require you to walk up steep hills so definitely not suitable for anyone with any mobility issues if you want to leave the hotel. The choice of food is excellent although it could be hotter at times but we discovered a microwave. The dining room was very busy even though it was November, I don't know what it would be like during school holidays. The quality of evening entertainment varied in type and quality. We would go again if we wanted a complete chill out in the sun with amazing views


    Barceló Santiago Hotel Health and Beauty Treatments

    Fantastic beach hotel perfect for a fun-packed family holiday.

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