Ocio en el hotel Barceló Santiago
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La Hondura, 8   38683 Puerto Santiago (Tenerife) , Islas Canarias   España  


Places of Interest

43.4 km Tenerife–South Airport

200 m Puerto Santiago beach

9 km Abama Golf Course

106 km Port of Santa Cruz de Tenerife

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Barceló Santiago

4.0/5 Round Indicators
| 6850 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Excellent

42% Complete

2924

Very good

36% Complete

2522

Average

13% Complete

918

Poor

4% Complete

313

Very poor

2% Complete

173

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    Round Indicators
    puproom Rochester, United Kingdom. 09/19/2018 Couples

    “Super Santiago”

    This was our first time in Tenerife & we had a really lovely holiday ,we stayed in a deluxe double with sea view & we were on the 1st floor ,lovely room nice size enough storage for clothes etc king size bed which was so comfortable also a pull out bed which we didn't need just used it as an armchair . The shower was brilliant always hot water whenever we used it . Our room had been refurbished & there was a partition between the bedroom section & shower sink & toilet but there wasn't a separate room plus the toilet & shower doors were like a swing door which was frosted but there was a 2/3 inch gap when the doors were closed, it didn't worry us at all but I had read some people didn't like the idea .Room was always kept spotless by our maid Karmen she was brilliant .Restaurant was good plenty of variety & both my wife & myself enjoyed the food on offer both breakfast & evening meals ,we were half board, again staff in the Restaurant were great always greeted with a smile , waiter was always on hand quick to take our drinks order & also take away dirty plates etc & we always found the staff great. We mainly used the bar outside the Restaurant by the pools great service some entertainment on certain nights which was enjoyable.On the couple of occasions we had deal I vs with reception they were very friendly & quick & efficient So we personally had a great holiday at the Barcelo Santiago until the point we received the terribly sad news that my dear father in law had suddenly passed away & we had to take an early flight home . But I will definitely return in a couple of years ,so thank you to all the staff we came into contact with you really work hard to help people enjoy their holidays Grasias Santiago
    Round Indicators
    jayjayk50 Dunstable, United Kingdom. 09/19/2018

    “Excellent.”

    I have no idea how people can give negative reviews on this hotel. The staff were very friendly and accommodating. The hotel was spotless, the pools and pool area was immaculate. The food was excellent (I’m a fussy eater) but managed to find lots of delicious things to eat. The rooms are nice and the scenery is breathtaking. We went for 1 week from 31st of August ( we weren’t sure if we’d like Tenerife) but upon our return home have already rebooked for 2 weeks next year. Yes you have to pay to use the safe in your room but you do get €10 refunded at the end of your holiday. That’s no big deal (you can’t put a price on losing your items) so better safe than sorry (pardon the pun) The views from every angle are just beautiful and watching the sunset whilst sipping cocktails is the best. Some of the waiters were a bit miserable and some were always smiling. The older bar staff were a bit grumpy and the younger ones happy. The confusing part was that we were all inclusive but there was also something called All inclusive premium so watch what drinks you order as some you have to pay for. Again not a problem we were there to enjoy ourselves and relax both of which were accomplished. Sara and her team are the best and we look forward to seeing you again on the 27th August 2019. Hopefully staying in room 530 again or maybe a suite. Let the countdown commence.

    GEM B, Director de Relaciones Públicas at Barcelo Santiago, responded to this review
     Dear Guest, Thank you very much for sharing this great review of your recent stay at Barceló Santiago. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. We are also very pleased to read your complete satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. Thank you for your lovely comment about our amazing location and breath taking views, for sure one of best places to be in Tenerife. We are very pleased to know that you have decided to come back next year, we look forward to welcoming you back Barcelo Santiago. Should you require anything, please do not hesitate to contact us we will be more than happy to assist you. Kind regards, Sara Illermann Guest Experience Manager

    Round Indicators
    Debbie T Enfield, United Kingdom. 09/18/2018 Friends getaway

    “Holiday”

    I went away with my daughter and two friends ranging in age from 24 - 67. My friend and I stayed in room 410 which had been refurbished. Tea making facility in room. Shower room and toilet were separate; the glass doors were odd in that they had about a 4” gap at side of the door, probably classed as modern but I would rather have a proper door which shut! We were half board; good choice at breakfast and able to sit outside on the terrace. A fair choice of food for evening meal. We took cash with us for spending money but money was not taken in the hotel. If you weren’t all,inclusive, the reception wanted a credit card where all your expenses were added to your room number. As we didn’t take a credit card, we had to credit our rooms with cash, which was a bit of a pain as we had to keep checking how much credit we had left. There were three swimming pools of a good size plus a baby pool and hot tub. There Were beds around the pools and on the perimeter of the ooolnareacwith fantastic sea views. There were plenty of sun beds and quiet areas to sit. I like sitting near the pool and got up at 7.30am to put towels down to get the best pool beds but you could come down later and get beds further away from the pools. There wasn’t a beach nearby just rocks which people climbed down and went into the sea; looked pretty dangerous to me but quite a few people did so. There was entertainment around the pool with games by entertainment team. One day there was a giant inflatable in one pool which was quite fun; on our last day last Friday there was a man playing the saxophone for a couple of hours playing popular music which was quite relaxing. There was entertainment in the theatre bar at night but we didn’t stay in to watch it. There was a kids club but we stayed outside school holiday so can’t comment on how good it was. There is a supermarket very close by and two bars across the road to hotel; Route 66 which is popular but we didn’t go to. The bar we used was The Courtyard which had a resident singer, karaoke and a drag act which was quite good. We had a lovely holiday and I would recommend this hotel

    GEM B, Director de Relaciones Públicas at Barcelo Santiago, responded to this review
     Dear Guest, Thank you so very much for your kind and lovely review about your recent experience with us at Barcelo Santiago. We are truly delighted to know that you have enjoyed your stay among us. I would like to take the chance to explain the credit policy at Barcelo it is correct that this procedure is changed, as there no cash accepted in Restaurants only at the Reception. As you mentioned it is possible to leave a cash deposit at the reception so that our guest can charge to the room. This is a new procedure that was changed this year from the head office. At Barceló we know that meals are an important aspect of our guests' overall holiday experience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Moreover we are glad you enjoyed the beauty of our pool area as well as the comfort of our sunbeds We also are very grateful for your highlight on the quality of the entertainment program during your stay and for mentioning the genuine friendliness of our team. It has been a pleasure hosting you and we look forward welcoming you back in the near future. Kind regards, Sara Illermann Guest Experience Manager

    Round Indicators
    pablo1512 Manchester, United Kingdom. 09/17/2018 Couples

    “"Dont believe all you read"”

    ... We arrived at about 21.30 and was met at reception and signed in and with given a glass of Cava, all within 15 mins?. Nancy on reception was bloody fantastic, this woman can write upside down and back to front??, she was so helpful, polite, charming we are so grateful for her advice and help, she even remembered our names through out our stay Muchas Gracias Nancy XX...Some of the comments left on TripAdvisor are plain rubbish. People going on about ignorant reception staff, angry waiters, cold food, slippery tiles, rooms not cleaned, builders noise.... See above for reception staff. The waiters were very polite always greeted with a smile and a "Hola" and "Buenos dais"/"Buenos tardes", all staff greet you this way.... The food was very good, HOT and plentiful...I seen a few people slip on the wet tiles around the pool, fancy getting out of the pool wet??. The people I seen slip did not have the appropriate foot wear on, so don't blame the hotel....The rooms are cleaned daily and are spotless....There is building work going on but we didn't hear or see anything to spoil our holiday. We stayed there from the 1st to the 15th September in room 538 with the most fantastic views overlooking the cliffs and harbour, brilliant, we even got a birds eye view of the whales, bonus. The only complaint we had was with the A/C which didn't work, we asked twice to have it fixed but still didn't work but wasn't a problem as we slept with the door open the sound of the waves was great...Over all the Barceló is a great hotel with fantastic surroundings....Please give our thanks to all the wonderful staff because some staff can make or break your holiday, not these though, truly brilliant....Nos vemos de Nuevo pronto..Graham and Alison...

    GEM B, Director de Relaciones Públicas at Barcelo Santiago, responded to this review
     Dear Graham and Alison, Thank you so very much for your kind and lovely review about your recent stay with us at Barcelo Santiago. We are truly pleased to hear that we managed to exceed your holiday expectations. Especially thank you for your wonderful comment about our staff they work very hard everyday making sure our guest goes home with amazing memories. Thank you for referencing so many of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Thank you for pointing out the beauty and comfort of our newly refurbished accommodations designed to make our guests' stay as comfortable as possible with design furniture and the latest technology, being fully aware that an attractive accommodation plays a key role to our guests' overall holiday expérience, we are therefore very pleased to read that you were satisfied with yours. Once again thank you for your feedback and for being our guest it has been a pleasure to have you as our guest and we hope to have the pleasure to welcome you back in the near future. Kind regards, Sara Illermann Guest Experience Manager

    Round Indicators
    Jellytots87 09/16/2018 Family

    “Excellent!”

    Have no idea why this has bad reviews we are here now and we absolutely love it! The hotel is so clean it's unbelievable and the pools are spotless the food is absolutely amazing!I can't fault this hotel so far. There are few restaurants and shops next door and the entertainment is great very hard working staff and an amazing view! Will definitely be back

    GEM B, Director de Relaciones Públicas at Barcelo Santiago, responded to this review
     Dear Guest, Thank you very much for your wonderful feedback about your recent stay with us at Barcelo Santiago. We are very delighted to read that you have enjoyed your stay among us. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Moreover we are glad you enjoyed the beauty of our pool area as well as the comfort of our sunbeds with breathtaking views overlooking the ocean, one of the best places to be in Tenerife. Once again it has been a pleasure serving you and we look very forward to welcoming you back to Barcelo Santiago. Kind regards, Sara Illermann Guest Experience Manager

    EVALUATION

    Round Indicators

    • september 19 2018
    • Rochester, United Kingdom
    • Couples

    puproom

    “Super Santiago”


    This was our first time in Tenerife & we had a really lovely holiday ,we stayed in a deluxe double with sea view & we were on the 1st floor ,lovely room nice size enough storage for clothes etc king size bed which was so comfortable also a pull out bed which we didn't need just used it as an armchair . The shower was brilliant always hot water whenever we used it . Our room had been refurbished & there was a partition between the bedroom section & shower sink & toilet but there wasn't a separate room plus the toilet & shower doors were like a swing door which was frosted but there was a 2/3 inch gap when the doors were closed, it didn't worry us at all but I had read some people didn't like the idea .Room was always kept spotless by our maid Karmen she was brilliant .Restaurant was good plenty of variety & both my wife & myself enjoyed the food on offer both breakfast & evening meals ,we were half board, again staff in the Restaurant were great always greeted with a smile , waiter was always on hand quick to take our drinks order & also take away dirty plates etc & we always found the staff great. We mainly used the bar outside the Restaurant by the pools great service some entertainment on certain nights which was enjoyable.On the couple of occasions we had deal I vs with reception they were very friendly & quick & efficient So we personally had a great holiday at the Barcelo Santiago until the point we received the terribly sad news that my dear father in law had suddenly passed away & we had to take an early flight home . But I will definitely return in a couple of years ,so thank you to all the staff we came into contact with you really work hard to help people enjoy their holidays Grasias Santiago


    EVALUATION

    Round Indicators

    • september 19 2018
    • Dunstable, United Kingdom

    jayjayk50

    “Excellent.”


    I have no idea how people can give negative reviews on this hotel. The staff were very friendly and accommodating. The hotel was spotless, the pools and pool area was immaculate. The food was excellent (I’m a fussy eater) but managed to find lots of delicious things to eat. The rooms are nice and the scenery is breathtaking. We went for 1 week from 31st of August ( we weren’t sure if we’d like Tenerife) but upon our return home have already rebooked for 2 weeks next year. Yes you have to pay to use the safe in your room but you do get €10 refunded at the end of your holiday. That’s no big deal (you can’t put a price on losing your items) so better safe than sorry (pardon the pun) The views from every angle are just beautiful and watching the sunset whilst sipping cocktails is the best. Some of the waiters were a bit miserable and some were always smiling. The older bar staff were a bit grumpy and the younger ones happy. The confusing part was that we were all inclusive but there was also something called All inclusive premium so watch what drinks you order as some you have to pay for. Again not a problem we were there to enjoy ourselves and relax both of which were accomplished. Sara and her team are the best and we look forward to seeing you again on the 27th August 2019. Hopefully staying in room 530 again or maybe a suite. Let the countdown commence.


    GEM B, Director de Relaciones Públicas at Barcelo Santiago, responded to this review
    Dear Guest, Thank you very much for sharing this great review of your recent stay at Barceló Santiago. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. We are also very pleased to read your complete satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. Thank you for your lovely comment about our amazing location and breath taking views, for sure one of best places to be in Tenerife. We are very pleased to know that you have decided to come back next year, we look forward to welcoming you back Barcelo Santiago. Should you require anything, please do not hesitate to contact us we will be more than happy to assist you. Kind regards, Sara Illermann Guest Experience Manager

    EVALUATION

    Round Indicators

    • september 18 2018
    • Enfield, United Kingdom
    • Friends getaway

    Debbie T

    “Holiday”


    I went away with my daughter and two friends ranging in age from 24 - 67. My friend and I stayed in room 410 which had been refurbished. Tea making facility in room. Shower room and toilet were separate; the glass doors were odd in that they had about a 4” gap at side of the door, probably classed as modern but I would rather have a proper door which shut! We were half board; good choice at breakfast and able to sit outside on the terrace. A fair choice of food for evening meal. We took cash with us for spending money but money was not taken in the hotel. If you weren’t all,inclusive, the reception wanted a credit card where all your expenses were added to your room number. As we didn’t take a credit card, we had to credit our rooms with cash, which was a bit of a pain as we had to keep checking how much credit we had left. There were three swimming pools of a good size plus a baby pool and hot tub. There Were beds around the pools and on the perimeter of the ooolnareacwith fantastic sea views. There were plenty of sun beds and quiet areas to sit. I like sitting near the pool and got up at 7.30am to put towels down to get the best pool beds but you could come down later and get beds further away from the pools. There wasn’t a beach nearby just rocks which people climbed down and went into the sea; looked pretty dangerous to me but quite a few people did so. There was entertainment around the pool with games by entertainment team. One day there was a giant inflatable in one pool which was quite fun; on our last day last Friday there was a man playing the saxophone for a couple of hours playing popular music which was quite relaxing. There was entertainment in the theatre bar at night but we didn’t stay in to watch it. There was a kids club but we stayed outside school holiday so can’t comment on how good it was. There is a supermarket very close by and two bars across the road to hotel; Route 66 which is popular but we didn’t go to. The bar we used was The Courtyard which had a resident singer, karaoke and a drag act which was quite good. We had a lovely holiday and I would recommend this hotel


    GEM B, Director de Relaciones Públicas at Barcelo Santiago, responded to this review
    Dear Guest, Thank you so very much for your kind and lovely review about your recent experience with us at Barcelo Santiago. We are truly delighted to know that you have enjoyed your stay among us. I would like to take the chance to explain the credit policy at Barcelo it is correct that this procedure is changed, as there no cash accepted in Restaurants only at the Reception. As you mentioned it is possible to leave a cash deposit at the reception so that our guest can charge to the room. This is a new procedure that was changed this year from the head office. At Barceló we know that meals are an important aspect of our guests' overall holiday experience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Moreover we are glad you enjoyed the beauty of our pool area as well as the comfort of our sunbeds We also are very grateful for your highlight on the quality of the entertainment program during your stay and for mentioning the genuine friendliness of our team. It has been a pleasure hosting you and we look forward welcoming you back in the near future. Kind regards, Sara Illermann Guest Experience Manager

    EVALUATION

    Round Indicators

    • september 17 2018
    • Manchester, United Kingdom
    • Couples

    pablo1512

    “"Dont believe all you read"”


    ... We arrived at about 21.30 and was met at reception and signed in and with given a glass of Cava, all within 15 mins?. Nancy on reception was bloody fantastic, this woman can write upside down and back to front??, she was so helpful, polite, charming we are so grateful for her advice and help, she even remembered our names through out our stay Muchas Gracias Nancy XX...Some of the comments left on TripAdvisor are plain rubbish. People going on about ignorant reception staff, angry waiters, cold food, slippery tiles, rooms not cleaned, builders noise.... See above for reception staff. The waiters were very polite always greeted with a smile and a "Hola" and "Buenos dais"/"Buenos tardes", all staff greet you this way.... The food was very good, HOT and plentiful...I seen a few people slip on the wet tiles around the pool, fancy getting out of the pool wet??. The people I seen slip did not have the appropriate foot wear on, so don't blame the hotel....The rooms are cleaned daily and are spotless....There is building work going on but we didn't hear or see anything to spoil our holiday. We stayed there from the 1st to the 15th September in room 538 with the most fantastic views overlooking the cliffs and harbour, brilliant, we even got a birds eye view of the whales, bonus. The only complaint we had was with the A/C which didn't work, we asked twice to have it fixed but still didn't work but wasn't a problem as we slept with the door open the sound of the waves was great...Over all the Barceló is a great hotel with fantastic surroundings....Please give our thanks to all the wonderful staff because some staff can make or break your holiday, not these though, truly brilliant....Nos vemos de Nuevo pronto..Graham and Alison...


    GEM B, Director de Relaciones Públicas at Barcelo Santiago, responded to this review
    Dear Graham and Alison, Thank you so very much for your kind and lovely review about your recent stay with us at Barcelo Santiago. We are truly pleased to hear that we managed to exceed your holiday expectations. Especially thank you for your wonderful comment about our staff they work very hard everyday making sure our guest goes home with amazing memories. Thank you for referencing so many of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Thank you for pointing out the beauty and comfort of our newly refurbished accommodations designed to make our guests' stay as comfortable as possible with design furniture and the latest technology, being fully aware that an attractive accommodation plays a key role to our guests' overall holiday expérience, we are therefore very pleased to read that you were satisfied with yours. Once again thank you for your feedback and for being our guest it has been a pleasure to have you as our guest and we hope to have the pleasure to welcome you back in the near future. Kind regards, Sara Illermann Guest Experience Manager

    EVALUATION

    Round Indicators

    • september 16 2018
    • Family

    Jellytots87

    “Excellent!”


    Have no idea why this has bad reviews we are here now and we absolutely love it! The hotel is so clean it's unbelievable and the pools are spotless the food is absolutely amazing!I can't fault this hotel so far. There are few restaurants and shops next door and the entertainment is great very hard working staff and an amazing view! Will definitely be back


    GEM B, Director de Relaciones Públicas at Barcelo Santiago, responded to this review
    Dear Guest, Thank you very much for your wonderful feedback about your recent stay with us at Barcelo Santiago. We are very delighted to read that you have enjoyed your stay among us. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Moreover we are glad you enjoyed the beauty of our pool area as well as the comfort of our sunbeds with breathtaking views overlooking the ocean, one of the best places to be in Tenerife. Once again it has been a pleasure serving you and we look very forward to welcoming you back to Barcelo Santiago. Kind regards, Sara Illermann Guest Experience Manager

    Barceló Santiago Hotel Health and Beauty Treatments

    Fantastic beach hotel perfect for a fun-packed family holiday.

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