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Ocio en el hotel Barceló Santiago
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Map and location

La Hondura, 8   38683 Puerto Santiago (Tenerife) , Islas Canarias   España  


Places of Interest

43.4 km Tenerife–South Airport

200 m Puerto Santiago beach

9 km Abama Golf Course

106 km Port of Santa Cruz de Tenerife

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Santiago

4.0/5 Round Indicators
| 7482 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

42% Complete

3197

Very good

36% Complete

2725

Average

13% Complete

1004

Poor

4% Complete

362

Very poor

2% Complete

194

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    Round Indicators
    mtkz2017 Sztutowo, Poland. 04/16/2019 Couples

    “As always perfect”

    PL: Odwiedzamy Barcelo od wielu lat, jest to juz nasz 12 wyjazd, standard hotelu utrzymuje się na poziomie, obsługa również wykazuje się profesjonalizmem, jedzenie jest bardzo smaczne i zdrowe a widoki zapierają dech w piersiach. w tym roku wiedzę znaczną poprawę w jakości połączenia WiFi co przy konieczności pracy jest znacznym udogodnieniem. EN: We have been visiting Barcelo for many years, it is already our 12th trip, the hotel's standard stays on the level, the staff also shows professionalism, food is very tasty and healthy and the views are breathtaking. This year, we have noticed a significant improvement in the quality of the WiFi connection which when working is a significant convenience.
    Round Indicators
    MDWawa 04/16/2019 Couples

    “Fantastic week”

    Last week we spent at the Barcelo Santiago hotel. It was our second stay in this hotel and even better than before. We go fantastic, large room (724) with a spectacular view on the ocean and the cliffs of Los Gigantes. It's hard to describe this feeling when you wake up and see this incredible view:) We are very demanding clients but during this stay everything was fantastic. As a welcome gift we got a bottle of CAVA. Meals were various and tasty. All staff was friendly and polite. We ordered a couples massage at the hotel's spa and it was a very good decision. We recommend it to everyone. Thank you very much and see you soon! Magda & Łukasz
    Round Indicators
    Jovisoco Warszawa, Warszawa, Poland. 04/15/2019 Couples

    “There’s no other place with such a view in whole Canarias!”

    The hotel is situated on a small peninsula with an amazing view at Los Gigantes. The sea-view rooms give you an opportunity to make from a balcony your own postcard picture that your Instagram friends will like and share hundreds of times! The hotel is situated I rather peaceful area and the atmosphere inside is rather the same, alllowing the guests to relax and take the most of a holiday rest. The staff is the most advantage of this place. You will meet friendly and helfpul people who seem to really like to see you there. The hotel is currently under renovation but they do it part by part, so the construction works do not disturb much the guests who stay in the untouched parts.
    Round Indicators
    Sheila F 04/14/2019 Couples

    “Several Mishaps”

    We returned a few days ago after a 10 night stay at this hotel. The hotel itself is very clean with good food and really nice rooms. However we had a couple of issues with the refurbishment. On arrival we noticed some water on the toilet floor which we assumed was from the maid mopping. When we came back later there was more and during the night we were forced to walk in water when visiting the toilet. The maintenance man came promptly the next morning and said the toilet was leaking and had to be re-fitted. A few days later we had an evening of very heavy rain. On returning to our room water flooded into the room from the patio doors. We called the reception and a young man came armed with bucket, mop and large towels. Outside on the balcony the water was quite deep and my husband donned his shorts and waded outside to try and unblock the drain. This was found to be full of rubble from the renovations. The young man did what he could to stop it coming into the room but the next morning it was evident the laminate floor was ruined and there were puddles under the bed. We had to re-pack and move to another room later in the day which was in a better position on the fifth floor. Thankfully everything was OK with this room. Our holiday was better after that until the day before our departure I was struck down with a sickness bug and was forced to stay in bed from lunch time until the following morning. Luckily I was OK to travel home the following day but it returned on my arrival home. There is also some noise from 8 am where a digger and other vehicles are building a footpath and refurbishment of the second half of the hotel. We did not receive an apology from the staff for our inconvenience or any help from the Tui reps.
    Round Indicators
    Tiglet-tiger 04/13/2019 Family

    “Plenty of better places to stay- avoid”

    First of all- building works, banging from dawn to dusk! Location - although very picturesque, it takes 2 hours to get there by bus. Only 45 minutes by taxi. Service is very average. No one goes extra mile there. Hotel uses uses only single use plastic around the pool, which is shame to see with all the awareness nowadays.

    GEM B, Director de Relaciones con Clientes at Barcelo Santiago, responded to this review
     Dear guest, Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at Barceló Santiago. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. We do our best to ensure that noise levels are always kept within reasonable limits so that our customers are not disturbed by outside noise. We sincerely apologize for the inconvenience caused to you and your loved ones. Our staff's professional service is a point of pride for us and we are quite disappointed to hear that you felt we underperformed, nevertheless please rest assured that your comments will be shared with the entire team for information and further revision. Last, but not least, the location is one of the things that most value our customers, as we certainly offer a unique experience to be lucky to be located in this magical area of the island. All our clients can enjoy our wonderful views towards the Cliffs of the Giants and the Island of La Gomera. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Kind regards, Maribel Sanjuán de Caso Guest Experience Manager

    EVALUATION

    Round Indicators

    • april 16 2019
    • Sztutowo, Poland
    • Couples

    mtkz2017

    “As always perfect”


    PL: Odwiedzamy Barcelo od wielu lat, jest to juz nasz 12 wyjazd, standard hotelu utrzymuje się na poziomie, obsługa również wykazuje się profesjonalizmem, jedzenie jest bardzo smaczne i zdrowe a widoki zapierają dech w piersiach. w tym roku wiedzę znaczną poprawę w jakości połączenia WiFi co przy konieczności pracy jest znacznym udogodnieniem. EN: We have been visiting Barcelo for many years, it is already our 12th trip, the hotel's standard stays on the level, the staff also shows professionalism, food is very tasty and healthy and the views are breathtaking. This year, we have noticed a significant improvement in the quality of the WiFi connection which when working is a significant convenience.


    EVALUATION

    Round Indicators

    • april 16 2019
    • Couples

    MDWawa

    “Fantastic week”


    Last week we spent at the Barcelo Santiago hotel. It was our second stay in this hotel and even better than before. We go fantastic, large room (724) with a spectacular view on the ocean and the cliffs of Los Gigantes. It's hard to describe this feeling when you wake up and see this incredible view:) We are very demanding clients but during this stay everything was fantastic. As a welcome gift we got a bottle of CAVA. Meals were various and tasty. All staff was friendly and polite. We ordered a couples massage at the hotel's spa and it was a very good decision. We recommend it to everyone. Thank you very much and see you soon! Magda & Łukasz


    EVALUATION

    Round Indicators

    • april 15 2019
    • Warszawa, Warszawa, Poland
    • Couples

    Jovisoco

    “There’s no other place with such a view in whole Canarias!”


    The hotel is situated on a small peninsula with an amazing view at Los Gigantes. The sea-view rooms give you an opportunity to make from a balcony your own postcard picture that your Instagram friends will like and share hundreds of times! The hotel is situated I rather peaceful area and the atmosphere inside is rather the same, alllowing the guests to relax and take the most of a holiday rest. The staff is the most advantage of this place. You will meet friendly and helfpul people who seem to really like to see you there. The hotel is currently under renovation but they do it part by part, so the construction works do not disturb much the guests who stay in the untouched parts.


    EVALUATION

    Round Indicators

    • april 14 2019
    • Couples

    Sheila F

    “Several Mishaps”


    We returned a few days ago after a 10 night stay at this hotel. The hotel itself is very clean with good food and really nice rooms. However we had a couple of issues with the refurbishment. On arrival we noticed some water on the toilet floor which we assumed was from the maid mopping. When we came back later there was more and during the night we were forced to walk in water when visiting the toilet. The maintenance man came promptly the next morning and said the toilet was leaking and had to be re-fitted. A few days later we had an evening of very heavy rain. On returning to our room water flooded into the room from the patio doors. We called the reception and a young man came armed with bucket, mop and large towels. Outside on the balcony the water was quite deep and my husband donned his shorts and waded outside to try and unblock the drain. This was found to be full of rubble from the renovations. The young man did what he could to stop it coming into the room but the next morning it was evident the laminate floor was ruined and there were puddles under the bed. We had to re-pack and move to another room later in the day which was in a better position on the fifth floor. Thankfully everything was OK with this room. Our holiday was better after that until the day before our departure I was struck down with a sickness bug and was forced to stay in bed from lunch time until the following morning. Luckily I was OK to travel home the following day but it returned on my arrival home. There is also some noise from 8 am where a digger and other vehicles are building a footpath and refurbishment of the second half of the hotel. We did not receive an apology from the staff for our inconvenience or any help from the Tui reps.


    EVALUATION

    Round Indicators

    • april 13 2019
    • Family

    Tiglet-tiger

    “Plenty of better places to stay- avoid”


    First of all- building works, banging from dawn to dusk! Location - although very picturesque, it takes 2 hours to get there by bus. Only 45 minutes by taxi. Service is very average. No one goes extra mile there. Hotel uses uses only single use plastic around the pool, which is shame to see with all the awareness nowadays.


    GEM B, Director de Relaciones con Clientes at Barcelo Santiago, responded to this review
    Dear guest, Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at Barceló Santiago. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. We do our best to ensure that noise levels are always kept within reasonable limits so that our customers are not disturbed by outside noise. We sincerely apologize for the inconvenience caused to you and your loved ones. Our staff's professional service is a point of pride for us and we are quite disappointed to hear that you felt we underperformed, nevertheless please rest assured that your comments will be shared with the entire team for information and further revision. Last, but not least, the location is one of the things that most value our customers, as we certainly offer a unique experience to be lucky to be located in this magical area of the island. All our clients can enjoy our wonderful views towards the Cliffs of the Giants and the Island of La Gomera. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Kind regards, Maribel Sanjuán de Caso Guest Experience Manager

    Barceló Santiago Hotel Health and Beauty Treatments

    Fantastic beach hotel perfect for a fun-packed family holiday.

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