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Ocio en el hotel Barceló Santiago
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Map and location

La Hondura, 8   38683 Puerto Santiago (Tenerife) , Islas Canarias   España  


Places of Interest

43.4 km Tenerife–South Airport

200 m Puerto Santiago beach

9 km Abama Golf Course

106 km Port of Santa Cruz de Tenerife

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Santiago

4.0/5 Round Indicators
| 7562 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

42% Complete

3228

Very good

36% Complete

2753

Average

13% Complete

1015

Poor

4% Complete

367

Very poor

2% Complete

199

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    Round Indicators
    Andrew B Matlock, United Kingdom. 05/22/2019 Couples

    “Great holiday”

    My Wife and I are staying in this Hotel at the moment. The room, is excellent, clean and tidy and the food is very good. The staff are what makes this Hotel and we are returning guests. There is ongoing work at the Hotel, but does not bother us. Overall the views are brilliant and look forward to returning next year. Many thanks.👍

    GEM B, Director de Relaciones con Clientes at Barcelo Santiago, responded to this review
     Dear guest, Thank you very much for sharing this great review of your recent stay at Barceló Santiago. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We are very pleased to read your complete satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. We are also grateful for your highlight on the efforts of our maids to keep our installations and accommodations spotless at all times in order to guarantee our high standards related to hygiene and cleanliness which is one of the most important aspects for Barceló. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards, Maribel Sanjuán de Caso Guest Experience Manager

    Round Indicators
    H4548ZEjanef Cumbria, United Kingdom. 05/22/2019 Couples

    “5th time and can’t wait to return”

    Thankyou so much to all the staff that work so hard and made our hoilday perfect. We arrived to be greeted with a smile and champagne. New rooms look lovely we were on level 5 lovely shower and beds so comfortable love the lay out of rooms and of course the views outstanding. Outside bar again such good food for bar snacks. And staff work hard to keep our drinks flowing.sun beds never a problem to get. Evening entertainment going on and we used bottom bar at night again excellent staff. Yes there is work going on but we were told before we went did not effect us. Only one thing we thought is that they could do with new sunbeds looking very worn. Can’t wait to return and thankyou to all of you for excellent service

    GEM B, Director de Relaciones con Clientes at Barcelo Santiago, responded to this review
     Dear guest, Thank you very much for sharing this great review of your recent stay at Barceló Santiago. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We have read carefully your comments regarding the Balinese beds and know that we will take it into account for the next renovations of the hotel. On the other hand, we are pleased to read that you have enjoyed our common areas; In Barceló Santiago we have a wide range of services to ensure maximum relaxation and enjoyment of its guests. In addition, we are happy to read that the views from the Barceló Santiago hotel seemed impressive. As you know, our hotel has a privileged location, located in one of the most scenic areas of southern Tenerife, with unique views of the island of La Gomera and the cliffs of Los Gigantes; Without a doubt, the most appreciated and appreciated by our guests. We are very pleased to read your complete satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. We are also would like to thank you for your highlight on the comfort of our beds because at Barceló we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind regards, Maribel Sanjuán de Caso Guest Experience Manager

    Round Indicators
    Doris B 05/21/2019 Family

    “Another great holiday”

    Yes there are building work going on ,we were all told about it before we got there.There was plenty of places to lay to get away from it.The staff did a great job with the restaurant move and produced a great choice of food under trying conditions.The only problems were caused by the guests themselves namely the large group of French who complained about everything and anything.A big shout out should go to the animation team and Funny from jet tours ,they all did a great job of doing as much as they could when they were allowed ( no shooting) While the work is being done this is still a great Hotel to stay at and when it is finished it will just get better. We will be back.

    GEM B, Director de Relaciones con Clientes at Barcelo Santiago, responded to this review
     Dear guest, Firstly we would like to thank you for choosing our Barceló Santiago hotel for your holidays in Tenerife and for the review you shared on TripAdvisor, all of your kind words about your stay with us are great to read. We thank you for your very kind words about our entertainment team as they work tirelessly every day to entertain our guests during their stay among us, we will make sure to relay your praising comments to them and we are sure they will be happy to know their efforts have been appreciated. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times, and we also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. We are happy to read that you enjoyed with us and relaxed thanks to the tranquility our customers can enjoy during their stay with us. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards, Maribel Sanjuán de Caso Guest Experience Manager

    Round Indicators
    Alan T Harrogate, United Kingdom. 05/20/2019

    “Great hotel, pity about the riotous French pensioners”

    The views, the refurbished rooms, the food and drink, the staff, all were excellent. Our travel agent had prepared us for the building work taking place (although perhaps Tui rather understated this!) and although it was quite noisy during the day at times, our holiday wasn't spoiled by this. What we hadn't been prepared for was an aged group of French pensioners, numbering about 50, who behaved in a disgustingly arrogant and inconsiderate manner by taking over almost the entire outside bar area at times, singing, shouting and getting ridiculously drunk. The manager of the hotel to his credit did have words with them, but that didn't stop them screaming at the tops of their voices in the restaurant much to the annoyance of the other guests and the extremely frustrated staff. What a great pity! This is a lovely hotel, but although we are regular visitors to the Canary Islands, we won't be returning here unless the Barcelo group adopt a policy of not permitting extremely large groups of guests to book into their hotels. We'll use H10 hotels instead - far more sophisticated...
    Round Indicators
    Darrenhummphreys Morden, United Kingdom. 05/20/2019 Couples

    “Avoid . Like building site”

    This hotel should be closed while work is being done . You can’t get away from the work no matter where you go in the hotel The food was really bad mostly just warm , this is no way a 4 star place 3 at best completely feel ripped off, and to top it off I took my partner here for her birthday which I can only apologise for On the positive side great views and mostly great staff but still wouldn’t go here not unless all the work was done ✅

    GEM B, Director de Relaciones con Clientes at Barcelo Santiago, responded to this review
     Dear guest, We first would like to thank you for choosing our Barceló Santiago for your holidays in Tenerife and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. We do our best to ensure that the noise levels always stay within the sensible limits, so our guests are not disturbed by the works external to the hotel, extend our sincere apologies for any inconvenience caused to you and your loved ones. We also regret that our buffet couldn´t meet your expectations, mainly because the quality and the diversity of our culinary offer counts to our strengths. We take your comments regarding our cuisine very seriously, because we wish that our gastronomy remains a very special treat for our guests. On the other hand, we are glad to read that you really enjoyed our magnificent cliff views of Los Gigantes. We are very lucky to be located in this magical part of the island to visit the wonders of a vacation in Tenerife. Last, but not least, we are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Thank you again for choosing our hotel on this occasion and for the courtesy of your time, even though we understand that this was not the best fit for your travel party, therefore we strongly encourage you for a future occasion to contact our call center from where our agents will be able to give you all the relevant information to make sure that you book the Barceló hotel that can make all your holiday wishes come true. Kind regards, Maribel Sanjuán de Caso Guest Experience Manager

    EVALUATION

    Round Indicators

    • may 22 2019
    • Matlock, United Kingdom
    • Couples

    Andrew B

    “Great holiday”


    My Wife and I are staying in this Hotel at the moment. The room, is excellent, clean and tidy and the food is very good. The staff are what makes this Hotel and we are returning guests. There is ongoing work at the Hotel, but does not bother us. Overall the views are brilliant and look forward to returning next year. Many thanks.👍


    GEM B, Director de Relaciones con Clientes at Barcelo Santiago, responded to this review
    Dear guest, Thank you very much for sharing this great review of your recent stay at Barceló Santiago. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We are very pleased to read your complete satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. We are also grateful for your highlight on the efforts of our maids to keep our installations and accommodations spotless at all times in order to guarantee our high standards related to hygiene and cleanliness which is one of the most important aspects for Barceló. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards, Maribel Sanjuán de Caso Guest Experience Manager

    EVALUATION

    Round Indicators

    • may 22 2019
    • Cumbria, United Kingdom
    • Couples

    H4548ZEjanef

    “5th time and can’t wait to return”


    Thankyou so much to all the staff that work so hard and made our hoilday perfect. We arrived to be greeted with a smile and champagne. New rooms look lovely we were on level 5 lovely shower and beds so comfortable love the lay out of rooms and of course the views outstanding. Outside bar again such good food for bar snacks. And staff work hard to keep our drinks flowing.sun beds never a problem to get. Evening entertainment going on and we used bottom bar at night again excellent staff. Yes there is work going on but we were told before we went did not effect us. Only one thing we thought is that they could do with new sunbeds looking very worn. Can’t wait to return and thankyou to all of you for excellent service


    GEM B, Director de Relaciones con Clientes at Barcelo Santiago, responded to this review
    Dear guest, Thank you very much for sharing this great review of your recent stay at Barceló Santiago. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We have read carefully your comments regarding the Balinese beds and know that we will take it into account for the next renovations of the hotel. On the other hand, we are pleased to read that you have enjoyed our common areas; In Barceló Santiago we have a wide range of services to ensure maximum relaxation and enjoyment of its guests. In addition, we are happy to read that the views from the Barceló Santiago hotel seemed impressive. As you know, our hotel has a privileged location, located in one of the most scenic areas of southern Tenerife, with unique views of the island of La Gomera and the cliffs of Los Gigantes; Without a doubt, the most appreciated and appreciated by our guests. We are very pleased to read your complete satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. We are also would like to thank you for your highlight on the comfort of our beds because at Barceló we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind regards, Maribel Sanjuán de Caso Guest Experience Manager

    EVALUATION

    Round Indicators

    • may 21 2019
    • Family

    Doris B

    “Another great holiday”


    Yes there are building work going on ,we were all told about it before we got there.There was plenty of places to lay to get away from it.The staff did a great job with the restaurant move and produced a great choice of food under trying conditions.The only problems were caused by the guests themselves namely the large group of French who complained about everything and anything.A big shout out should go to the animation team and Funny from jet tours ,they all did a great job of doing as much as they could when they were allowed ( no shooting) While the work is being done this is still a great Hotel to stay at and when it is finished it will just get better. We will be back.


    GEM B, Director de Relaciones con Clientes at Barcelo Santiago, responded to this review
    Dear guest, Firstly we would like to thank you for choosing our Barceló Santiago hotel for your holidays in Tenerife and for the review you shared on TripAdvisor, all of your kind words about your stay with us are great to read. We thank you for your very kind words about our entertainment team as they work tirelessly every day to entertain our guests during their stay among us, we will make sure to relay your praising comments to them and we are sure they will be happy to know their efforts have been appreciated. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times, and we also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. We are happy to read that you enjoyed with us and relaxed thanks to the tranquility our customers can enjoy during their stay with us. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards, Maribel Sanjuán de Caso Guest Experience Manager

    EVALUATION

    Round Indicators

    • may 20 2019
    • Harrogate, United Kingdom

    Alan T

    “Great hotel, pity about the riotous French pensioners”


    The views, the refurbished rooms, the food and drink, the staff, all were excellent. Our travel agent had prepared us for the building work taking place (although perhaps Tui rather understated this!) and although it was quite noisy during the day at times, our holiday wasn't spoiled by this. What we hadn't been prepared for was an aged group of French pensioners, numbering about 50, who behaved in a disgustingly arrogant and inconsiderate manner by taking over almost the entire outside bar area at times, singing, shouting and getting ridiculously drunk. The manager of the hotel to his credit did have words with them, but that didn't stop them screaming at the tops of their voices in the restaurant much to the annoyance of the other guests and the extremely frustrated staff. What a great pity! This is a lovely hotel, but although we are regular visitors to the Canary Islands, we won't be returning here unless the Barcelo group adopt a policy of not permitting extremely large groups of guests to book into their hotels. We'll use H10 hotels instead - far more sophisticated...


    EVALUATION

    Round Indicators

    • may 20 2019
    • Morden, United Kingdom
    • Couples

    Darrenhummphreys

    “Avoid . Like building site”


    This hotel should be closed while work is being done . You can’t get away from the work no matter where you go in the hotel The food was really bad mostly just warm , this is no way a 4 star place 3 at best completely feel ripped off, and to top it off I took my partner here for her birthday which I can only apologise for On the positive side great views and mostly great staff but still wouldn’t go here not unless all the work was done ✅


    GEM B, Director de Relaciones con Clientes at Barcelo Santiago, responded to this review
    Dear guest, We first would like to thank you for choosing our Barceló Santiago for your holidays in Tenerife and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. We do our best to ensure that the noise levels always stay within the sensible limits, so our guests are not disturbed by the works external to the hotel, extend our sincere apologies for any inconvenience caused to you and your loved ones. We also regret that our buffet couldn´t meet your expectations, mainly because the quality and the diversity of our culinary offer counts to our strengths. We take your comments regarding our cuisine very seriously, because we wish that our gastronomy remains a very special treat for our guests. On the other hand, we are glad to read that you really enjoyed our magnificent cliff views of Los Gigantes. We are very lucky to be located in this magical part of the island to visit the wonders of a vacation in Tenerife. Last, but not least, we are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Thank you again for choosing our hotel on this occasion and for the courtesy of your time, even though we understand that this was not the best fit for your travel party, therefore we strongly encourage you for a future occasion to contact our call center from where our agents will be able to give you all the relevant information to make sure that you book the Barceló hotel that can make all your holiday wishes come true. Kind regards, Maribel Sanjuán de Caso Guest Experience Manager

    Barceló Santiago Hotel Health and Beauty Treatments

    Fantastic beach hotel perfect for a fun-packed family holiday.

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