Views of Barceló Hotel Complex  Allegro Cozumel Resort

Allegro Cozumel

Texto: 32885 A sophisticated resort with special packages for diving at Palancar reef, one of the most spectacular in the world. Carretera Costera Sur Km 16.5 | 77600 San Francisco | Palancar | Cozumel | Quintana Roo | México
+ 52 987 872 97 70 + 52 987 872 97 92
Allegro Cozumel Texto: 32885 3.5 out of 5 based on 3962 ratings. 3962 user reviews.
Allegro Cozumel reviewed by dana m on . The best time Great resort the hace been great all over muy expectativas seré atend, food seré the best at italian restaurant, muy kids loce mini disco. Look forward for Raúl on activities he made your stay... Rating: 5
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Allegro Cozumel

Carretera Costera Sur Km 16.5   77600 San Francisco   Palancar   Cozumel   Quintana Roo   México  


Places of Interest

18.6 km Cozumel International Airport

300 m Hotel beach

Guest reviews.

There is no better expert than a traveller.

Allegro Cozumel

3.5/5 Round Indicators
| 3959 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

26% Complete

1061

Very good

35% Complete

1392

Average

19% Complete

755

Poor

10% Complete

426

Very poor

8% Complete

325

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    Round Indicators
    alandean988 Toronto, Canada. 04/20/2017 Couples

    “it was great, everybody nice and helpful !”

    beautiful place. but I came home with a real disappointment! went to Mexico 7 times now - and it was the first time I got something taken! out of my suitcase in the room.We arrived the 7. of April Friday evening, went to orientation Saturday, listen to what to put in your safe, because they can not control theft. I never thought much of it, but on Sunday I said to my husband I am gonna put my Pandora bracelet on. its safer then in the suitcase. it was just a remark, but when I opened the compartment in the suit case it was gone! it had so many memories, and can not be replaced. so I have very sour memories of this place.
    Round Indicators
    gocartruns Columbus, Ohio. 04/19/2017 Family

    “Great Entertainment”

    I cannot say enough about this resort. The beach is great , very relaxing . The meals were all good no issues at all. The nightly entertainment was superb. Raul Hernandez is the BOMB ! Very funny guy , and takes his job very seriously. Both the General Manager and the Manager over the Grand and Allegro were awesome to speak to. They are very concerned about your well being and comfort. All wait staff were always busy and very helpful. My family will definitely stay here again. They made us feel very welcome and appreciated. During the day there was constant activities to participate in.

    Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review
     Dear gocartruns, Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. We loved how in a few words you described the incredible experience. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service you received. It was an honor to host you and your family and I hope that Allegro Cozumel will be your number one choice for future family vacations. Warm Regards! Monica P, Guest Experience Manager Allegro Cozumel

    Round Indicators
    Mitch M 04/19/2017 Friends getaway

    “Very Solid”

    Spent a week here and had an awesome time. Excursion opportunities were plentiful, and the pool boys were hilarious, especially Manuel! The food was decent and had a lot of variety at the buffets, but the Italian restaurant took forever.

    Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review
     Dear Mitch M, Thanks for your review. We're glad you enjoyed your stay with us at the Allegro Cozumel. We sincerely hope to be able to host you again in the near future for yet another pleasant stay. Warm regards! Monica P, Guest Experience Manager Allegro Cozumel

    Round Indicators
    robin_claypool Rochester, New York. 04/19/2017 Family

    “Single-parent trip; Safe, clean & family oriented!”

    I'm still at the hotel and I can write this review now because I'm fairly certain that nothing will change. 1. Check in-stood in line twice. There should be some sort of differentiation upon arrival for superior check-in. Once we got there though, it was nice to have the personalized service. Check in is at 3 pm, you will be checked in but you will wait until then to receive your room. You can change in the lobby and acclimate yourself to the resort until then. 2. 5 Pools-one for families, one for quiet, one swim up, one for UDE, one private for superior rooms. All verrrrry clean. Chairs get sparse after 10 am so you do need to play the chair game 3. Bars-swim up isn't staffed well. Beach bar is woefully understaffed. There's a bar at the kids pool with no lines ever...go figure. Premium rooms have their own beach hut self-serve. I'm drinking the bottle of Ted I brought back to the room from the snack bar as we speak. 4. Food-umm...bland and kind of boring. I don't eat fried food and "American" at home and I didn't go on vacation to get fat. I've not been impressed thus far. 5. Beach-lovely with plenty of chairs. This is where you get the bang for your buck. Get up early, from 6-11 you can pretend you're in Jamaica. 7. Superior rooms-this is worth it, there's a "private" pool at the end of the beach that's quiet. There's a dedicated concierge as well as a private snack/drink area. I've loved it thus far. It's removed from the action and screaming people. Would I come back here...yes, with family. It is clean, quiet & nice. It's a huge AI so pay extra for premium!
    Round Indicators
    Nigel R Austin, Texas. 04/19/2017 Friends getaway

    “Excellent vacation!!!”

    We visited the Allegro Cozumel for the first time in April for 5 days. It was one of the best vacations we've had. Our room, 6513 was fantastic, close to the seafront & a lot of the amenities you'd expect. The hotel is very clean, Including the pool areas, rooms and common areas, bars, lobby, etc. Often we saw staff walking around cleaning. We have stayed at other resorts in Cozumel but this one has the best beach so far. The staff in all areas of the resort, food services, housekeeping & the porters all take care of you & are amazing!Always available to help. We do have to give a special thank you to Amilton who was incredibly friendly at all times & let us know what was going on around the resort every day. From early morning activities to the disco at night! Thank you Amilton & keep the stretching classes going.

    EVALUATION

    Round Indicators

    • april 20 2017
    • Toronto, Canada
    • Couples

    alandean988

    “it was great, everybody nice and helpful !”


    beautiful place. but I came home with a real disappointment! went to Mexico 7 times now - and it was the first time I got something taken! out of my suitcase in the room.We arrived the 7. of April Friday evening, went to orientation Saturday, listen to what to put in your safe, because they can not control theft. I never thought much of it, but on Sunday I said to my husband I am gonna put my Pandora bracelet on. its safer then in the suitcase. it was just a remark, but when I opened the compartment in the suit case it was gone! it had so many memories, and can not be replaced. so I have very sour memories of this place.


    EVALUATION

    Round Indicators

    • april 19 2017
    • Columbus, Ohio
    • Family

    gocartruns

    “Great Entertainment”


    I cannot say enough about this resort. The beach is great , very relaxing . The meals were all good no issues at all. The nightly entertainment was superb. Raul Hernandez is the BOMB ! Very funny guy , and takes his job very seriously. Both the General Manager and the Manager over the Grand and Allegro were awesome to speak to. They are very concerned about your well being and comfort. All wait staff were always busy and very helpful. My family will definitely stay here again. They made us feel very welcome and appreciated. During the day there was constant activities to participate in.


    Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review
    Dear gocartruns, Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. We loved how in a few words you described the incredible experience. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service you received. It was an honor to host you and your family and I hope that Allegro Cozumel will be your number one choice for future family vacations. Warm Regards! Monica P, Guest Experience Manager Allegro Cozumel

    EVALUATION

    Round Indicators

    • april 19 2017
    • Friends getaway

    Mitch M

    “Very Solid”


    Spent a week here and had an awesome time. Excursion opportunities were plentiful, and the pool boys were hilarious, especially Manuel! The food was decent and had a lot of variety at the buffets, but the Italian restaurant took forever.


    Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review
    Dear Mitch M, Thanks for your review. We're glad you enjoyed your stay with us at the Allegro Cozumel. We sincerely hope to be able to host you again in the near future for yet another pleasant stay. Warm regards! Monica P, Guest Experience Manager Allegro Cozumel

    EVALUATION

    Round Indicators

    • april 19 2017
    • Rochester, New York
    • Family

    robin_claypool

    “Single-parent trip; Safe, clean & family oriented!”


    I'm still at the hotel and I can write this review now because I'm fairly certain that nothing will change. 1. Check in-stood in line twice. There should be some sort of differentiation upon arrival for superior check-in. Once we got there though, it was nice to have the personalized service. Check in is at 3 pm, you will be checked in but you will wait until then to receive your room. You can change in the lobby and acclimate yourself to the resort until then. 2. 5 Pools-one for families, one for quiet, one swim up, one for UDE, one private for superior rooms. All verrrrry clean. Chairs get sparse after 10 am so you do need to play the chair game 3. Bars-swim up isn't staffed well. Beach bar is woefully understaffed. There's a bar at the kids pool with no lines ever...go figure. Premium rooms have their own beach hut self-serve. I'm drinking the bottle of Ted I brought back to the room from the snack bar as we speak. 4. Food-umm...bland and kind of boring. I don't eat fried food and "American" at home and I didn't go on vacation to get fat. I've not been impressed thus far. 5. Beach-lovely with plenty of chairs. This is where you get the bang for your buck. Get up early, from 6-11 you can pretend you're in Jamaica. 7. Superior rooms-this is worth it, there's a "private" pool at the end of the beach that's quiet. There's a dedicated concierge as well as a private snack/drink area. I've loved it thus far. It's removed from the action and screaming people. Would I come back here...yes, with family. It is clean, quiet & nice. It's a huge AI so pay extra for premium!


    EVALUATION

    Round Indicators

    • april 19 2017
    • Austin, Texas
    • Friends getaway

    Nigel R

    “Excellent vacation!!!”


    We visited the Allegro Cozumel for the first time in April for 5 days. It was one of the best vacations we've had. Our room, 6513 was fantastic, close to the seafront & a lot of the amenities you'd expect. The hotel is very clean, Including the pool areas, rooms and common areas, bars, lobby, etc. Often we saw staff walking around cleaning. We have stayed at other resorts in Cozumel but this one has the best beach so far. The staff in all areas of the resort, food services, housekeeping & the porters all take care of you & are amazing!Always available to help. We do have to give a special thank you to Amilton who was incredibly friendly at all times & let us know what was going on around the resort every day. From early morning activities to the disco at night! Thank you Amilton & keep the stretching classes going.


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