Views of Barceló Hotel Complex  Allegro Cozumel Resort

Allegro Cozumel

Texto: 32885 A sophisticated resort with special packages for diving at Palancar reef, one of the most spectacular in the world. Carretera Costera Sur Km 16.5 | 77600 San Francisco | Palancar | Cozumel | Quintana Roo | México
+ 52 987 872 97 70 + 52 987 872 97 92
Allegro Cozumel Texto: 32885 3.5 out of 5 based on 4076 ratings. 4076 user reviews.
Allegro Cozumel reviewed by Gary_Fonseca on . Not the best food/drinks but great beach and diving To get started, this hotel has the most expensive internet that I've seen. The food was average or below average, fatty... the restaurant service very poor, and the bar service was top. The food was... Rating: 3
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Allegro Cozumel

Carretera Costera Sur Km 16.5   77600 San Francisco   Palancar   Cozumel   Quintana Roo   México  


Places of Interest

18.6 km Cozumel International Airport

300 m Hotel beach

Guest reviews.

There is no better expert than a traveller.

Allegro Cozumel

3.5/5 Round Indicators
| 4104 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

27% Complete

1122

Very good

34% Complete

1430

Average

19% Complete

784

Poor

10% Complete

438

Very poor

8% Complete

330

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    Round Indicators
    one2safari Tacoma, Washington. 05/26/2017 Friends getaway

    “Always good diving - avoid the weekends!”

    I have been coming to the Allegro for years with a diving group but had always been part of the more exclusive "First Club". We had not been here since the new ownership - so this year we spent 9 days in their new "ultimate diving experience". This includes exclusive checking in/out in a separate location from the lobby, an exclusive "key entry" building providing early breakfast, snacks, and drinks, and personal staff assistance (A "shout out" to Hector and Diana who made things happen!) . The program was not always perfect, but, hopefully will improve with time. Our room had noticeable upgrades as well - and we had pretty immediate response to what little problems we had. All the staff was outstanding - friendly and accommodating. We ate in the Mexican specialty restaurant and enjoyed it so much, we went back a second time. I do think the Allegro will have to decide who their customers are. On the weekends they provide special packages to the locals - and, the crowds (a lot of families) are extensive, the lines long, and ALL the pools PACKED with people of all ages. Though there is a large "kiddie" area, there were kids of all ages in the "adult" pools as well. It was a challenge to find any kind of poolside seating - especially with the lack of available shade options as well. Our group did decide we would probably not return under these circumstances. We paid a great deal of money to relax and enjoy ourselves - not to deal with all the noise and chaos. The good news is that during the week it was relaxing and quiet. The Allegro definitely has its good points. I still recommend it but, only during the weekdays!
    Round Indicators
    Aaron W 05/25/2017 Friends getaway

    “Fun in the sun!!”

    Excellent trip to Allegro. Very family friendly resort, & yet still fun for adults & singles. Staff members were great! Big thanks to Isis & Amilton for their hospitality & making us feel right at home!!

    Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review
     Dear Aaron, Thanks for your review. We're glad you enjoyed your stay with us at the Allegro Cozumel. We sincerely hope to be able to host you again in the near future for yet another pleasant stay. Warm regards! Monica P, Guest Experience Manager Allegro Cozumel

    Round Indicators
    vnhaas92 Allentown, Pennsylvania. 05/25/2017 Friends getaway

    “Graduation Vacation”

    When my friend and I first arrived, we were unable to check in on time. They allowed us to check in about a half hour after we were supposed to, which was annoying but minor in the grand scheme of things.When we got to our room, it still wasn't ready but was comfortable and a good size for two people. Wifi is not included and costs $12 a day and they only give out a certain number of usernames/passwords per day for each individual device. Allegro is located about 20-25 minutes from the main airport in Cozumel. The staff were extremely friendly and many can speak several languages, which is helpful limiting communication barriers. The beach was amazing, of course, with perfect water temperatures as well as the water in the pools, which there are three main pools with one being a kiddie pool.The discoteca is highly recommended if you enjoy going out to dance and sing karaoke. Some nights there were only a few people inside, other nights there were a lot more people. The buffets were good and sometimes they would have a theme such as "Western Night." Sometimes certain foods were slightly cold or only lukewarm. We stayed five nights and only were allowed to make two dinner reservations for the specialty restaurants, unfortunately. The Mexican restaurant is highly recommended and the Italian (I thought) was okay. I recommend doing at least one excursion while in Cozumel. We did the Jeep Tour and made four different stops including Mayan Ruins, Punta Sur, Chankanaab, and a tequila tour at Hacienda Antigua. This lasted about 8 hours but is worth it to see different sights on the island. Also, Victor from activities is the man!! He taught us how to make bracelets and encouraged us to attend a ceviche making class which was delicious. You are allowed to use snorkeling items and kayaks for an hour at a time on the beach. While you're here you'll meet people from all around the world and will have an amazing time if you make the best of it.

    Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review
     Dear vnhaas92, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Warm Regards! Monica P, Guest Experience Manager Allegro Cozumel

    Round Indicators
    shiersd St. Catharines, Canada. 05/25/2017 Family

    “Disappointed since bought”

    The rooms were nice, but really has changed since it was bought by Barcelo. No night life, no entertainment, no towel art, food was all in sauces (even the hard boiled eggs in sauce). There used to be daily crafts to do, paella, towel decorations, fruit carving ... Nothing this time. Disappointed.

    Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review
     Dear shiersd, Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We appreciate your feedback and you can be certain we will take your comments into consideration in order to maintain our quality standards. We apologize for not having been up to your expectations. Warm regards Monica P, Guest Experience Manager Allegro Cozumel

    Round Indicators
    Lisa R Parker, Colorado. 05/24/2017 Friends getaway

    “Girls week”

    Once again a great time is happening. Raul, the manager of the activities staff is fantastic. Great shows, which we have been spoiled with for years? He has always made us feel like family. He treats everyone as if they are the only guest here. All of the staff are great. You can definitely see the upgrades that have been done in the last year, and they are greatly appreciated. The food is the best it has been in years. Thank you Raul for once again making our stay another one to add to our memories. After 20 years of coming here, that pretty much speaks for itself. Next trip already being thought about for next year.

    Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review
     Dear Lisa R, We would like to express our most sincere gratefulness for your loyalty and for choosing us year after year, and for your kind words. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. I will share your comments with the team, specially with Raul. We sure that this will serve as an encouragement to our staffs as we constantly strive to provide consistent quality of service to our guests. We look forward to welcoming you soon for another super vacation at Allegro Cozumel! Warm Regards! Monica P, Guest Experience Manager Allegro Cozumel

    EVALUATION

    Round Indicators

    • may 26 2017
    • Tacoma, Washington
    • Friends getaway

    one2safari

    “Always good diving - avoid the weekends!”


    I have been coming to the Allegro for years with a diving group but had always been part of the more exclusive "First Club". We had not been here since the new ownership - so this year we spent 9 days in their new "ultimate diving experience". This includes exclusive checking in/out in a separate location from the lobby, an exclusive "key entry" building providing early breakfast, snacks, and drinks, and personal staff assistance (A "shout out" to Hector and Diana who made things happen!) . The program was not always perfect, but, hopefully will improve with time. Our room had noticeable upgrades as well - and we had pretty immediate response to what little problems we had. All the staff was outstanding - friendly and accommodating. We ate in the Mexican specialty restaurant and enjoyed it so much, we went back a second time. I do think the Allegro will have to decide who their customers are. On the weekends they provide special packages to the locals - and, the crowds (a lot of families) are extensive, the lines long, and ALL the pools PACKED with people of all ages. Though there is a large "kiddie" area, there were kids of all ages in the "adult" pools as well. It was a challenge to find any kind of poolside seating - especially with the lack of available shade options as well. Our group did decide we would probably not return under these circumstances. We paid a great deal of money to relax and enjoy ourselves - not to deal with all the noise and chaos. The good news is that during the week it was relaxing and quiet. The Allegro definitely has its good points. I still recommend it but, only during the weekdays!


    EVALUATION

    Round Indicators

    • may 25 2017
    • Friends getaway

    Aaron W

    “Fun in the sun!!”


    Excellent trip to Allegro. Very family friendly resort, & yet still fun for adults & singles. Staff members were great! Big thanks to Isis & Amilton for their hospitality & making us feel right at home!!


    Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review
    Dear Aaron, Thanks for your review. We're glad you enjoyed your stay with us at the Allegro Cozumel. We sincerely hope to be able to host you again in the near future for yet another pleasant stay. Warm regards! Monica P, Guest Experience Manager Allegro Cozumel

    EVALUATION

    Round Indicators

    • may 25 2017
    • Allentown, Pennsylvania
    • Friends getaway

    vnhaas92

    “Graduation Vacation”


    When my friend and I first arrived, we were unable to check in on time. They allowed us to check in about a half hour after we were supposed to, which was annoying but minor in the grand scheme of things.When we got to our room, it still wasn't ready but was comfortable and a good size for two people. Wifi is not included and costs $12 a day and they only give out a certain number of usernames/passwords per day for each individual device. Allegro is located about 20-25 minutes from the main airport in Cozumel. The staff were extremely friendly and many can speak several languages, which is helpful limiting communication barriers. The beach was amazing, of course, with perfect water temperatures as well as the water in the pools, which there are three main pools with one being a kiddie pool.The discoteca is highly recommended if you enjoy going out to dance and sing karaoke. Some nights there were only a few people inside, other nights there were a lot more people. The buffets were good and sometimes they would have a theme such as "Western Night." Sometimes certain foods were slightly cold or only lukewarm. We stayed five nights and only were allowed to make two dinner reservations for the specialty restaurants, unfortunately. The Mexican restaurant is highly recommended and the Italian (I thought) was okay. I recommend doing at least one excursion while in Cozumel. We did the Jeep Tour and made four different stops including Mayan Ruins, Punta Sur, Chankanaab, and a tequila tour at Hacienda Antigua. This lasted about 8 hours but is worth it to see different sights on the island. Also, Victor from activities is the man!! He taught us how to make bracelets and encouraged us to attend a ceviche making class which was delicious. You are allowed to use snorkeling items and kayaks for an hour at a time on the beach. While you're here you'll meet people from all around the world and will have an amazing time if you make the best of it.


    Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review
    Dear vnhaas92, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Warm Regards! Monica P, Guest Experience Manager Allegro Cozumel

    EVALUATION

    Round Indicators

    • may 25 2017
    • St. Catharines, Canada
    • Family

    shiersd

    “Disappointed since bought”


    The rooms were nice, but really has changed since it was bought by Barcelo. No night life, no entertainment, no towel art, food was all in sauces (even the hard boiled eggs in sauce). There used to be daily crafts to do, paella, towel decorations, fruit carving ... Nothing this time. Disappointed.


    Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review
    Dear shiersd, Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We appreciate your feedback and you can be certain we will take your comments into consideration in order to maintain our quality standards. We apologize for not having been up to your expectations. Warm regards Monica P, Guest Experience Manager Allegro Cozumel

    EVALUATION

    Round Indicators

    • may 24 2017
    • Parker, Colorado
    • Friends getaway

    Lisa R

    “Girls week”


    Once again a great time is happening. Raul, the manager of the activities staff is fantastic. Great shows, which we have been spoiled with for years? He has always made us feel like family. He treats everyone as if they are the only guest here. All of the staff are great. You can definitely see the upgrades that have been done in the last year, and they are greatly appreciated. The food is the best it has been in years. Thank you Raul for once again making our stay another one to add to our memories. After 20 years of coming here, that pretty much speaks for itself. Next trip already being thought about for next year.


    Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review
    Dear Lisa R, We would like to express our most sincere gratefulness for your loyalty and for choosing us year after year, and for your kind words. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. I will share your comments with the team, specially with Raul. We sure that this will serve as an encouragement to our staffs as we constantly strive to provide consistent quality of service to our guests. We look forward to welcoming you soon for another super vacation at Allegro Cozumel! Warm Regards! Monica P, Guest Experience Manager Allegro Cozumel

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