Barceló Hotel Pool  Grand Faro Los Cabos

Barceló Gran Faro Los Cabos

Texto: 29464 All inclusive resort perfect for the most discerning guests, in the exclusive destination of Los Cabos Blvd. San Jose S/N, Sección Hotelera 1 | Zona FONATUR C.P. 23400 | San Jose Del Cabo, B.C.S. México
+52 624 14 292 92 +52 624 14 292 90
Barceló Gran Faro Los Cabos Texto: 29464 4 out of 5 based on 2665 ratings. 2665 user reviews.
Barceló Gran Faro Los Cabos reviewed by purrjo on . Fabulous Barcelo is rated as a 4 star hotel but the service is 5 star!!! Every single hardworking staff member from bar tenders, housekeeping, restaurant staff, pool towel attendants, cleaners etc etc goes... Rating: 5
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Barceló Gran Faro Los Cabos

Blvd. San Jose S/N, Sección Hotelera 1   Zona FONATUR C.P. 23400   San Jose Del Cabo, B.C.S. México  


Places of Interest

20.2 km Los Cabos International Airport

100 m San José del Cabo

2.5 km San José Country Club

1.8 km San José estuary

Guest reviews.

There is no better expert than a traveller.

Barceló Gran Faro Los Cabos

4.0/5 Round Indicators
| 2689 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

43% Complete

1177

Very good

31% Complete

835

Average

14% Complete

379

Poor

5% Complete

146

Very poor

5% Complete

152

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    Round Indicators
    SageNichole Houston, Texas. 06/22/2017 Family

    “Save Your Money and Go Where They Actually Care”

    First of all I work in the travel industry so I have been all around the world and stayed in a extensive range of hotels and resorts. This resort absolutely was the sole reason for every issue we had during our vacation. There was around forty of us that had booked at this "resort" for a wedding, and each part of the group faced some sort of issue with their stay. Upon arrival we were told that our room was not ready due to maintenance working on an issue. We waited for over two hours for our room with little information or apology. The hotel seems nice, but after an extensive stay you notice it is because they just paint over or sup-par fix the issues. One of the elevators felt like it was breaking down and we thought we were going to get stuck. On one occasion the elevator went down too far and we had to step up to get out. This happened to us on four separate occasions and we let someone know each time, however it took them three days do shut the elevator down. The phones in our room never worked properly, the mechanism on our door was inoperable and our door slammed every time it shut, and we constantly had to replace our key cards, even though it was never near a phone or anything to deactivate it. The staff on this property are the WORST (with the exception of a very few). The tone through out our entire stay was that we were nothing more than a burden to them. Throughout our stay we were never greeted with a smile, offered a thank you for our business or even met with anything other than a nonchalant attitude or the impression that were not a guest, but rather an annoyance. Even reading some of the replies to others issues it seems the half way apologize and then make an excuse as to why the guest was wrong. At any other property the guest is the cash flow so anything and everything will be done to accommodate them, whereas here they tell you that you are wrong and "this is how it works everywhere". Another issue with the staff is that they need to understand that TIPPING IS NOT REQUIRED NOR EXPECTED AT ANY ALL INCLUSIVE RESORT!!! There was a underlying tone that tips were a constant courtesy. The entire reason that all inclusive resorts exist is that the guest has to worry about not one thing including tips. The staff here has a tone that tips are a constant theme, and even after tipping here and there they were still just as terrible. At one point during the wedding dinner the servers TOLD THE GROOM, on his wedding day, "hey man just so you know these guys work for tips". I believe that this was handled later on but the point is that it should not of happened in the first place. Upon check out there was a maintenance issue in our room where something was broken. It was not damages due to neglect, force or intent, but something broken from a force that should not of caused the issue. We were asked to pay for the repairs. I explained to the supervisor that it was a liability and that someone could have been hurt or even killed. All i was met with was inadequate analogies and mediocre apologies, once again making things the guests' fault. I explained that hotels have budget allowances for these things and that there may have been an underlying problem to have caused the situation, to which I was told that they take pictures of each room before each guest (yeah no you don't). After a lengthy discussion the manager Mimi (not sure on spelling) said "well i'm sorry" with a blunt tone and just walked off. I only had to pay a small amount but it was the principal. At any other property they would of asked if I was hurt, this place asked for my credit card. This property made us never want to come back, not only to the resort, but Los Cabos in general. The next time I want to spend a couple thousand dollars on mediocre food, lousy service and constant maintenance issues I will just book a few weeks at a Best Western and load up on TV dinners.
    Round Indicators
    Zach H 06/22/2017 Couples

    “Vacation with my wife!”

    Amazing vacation with wife. Great place, everyone is friendly. Great hotel service and food is amazing! Activities are awesome and a very relaxed environment. Definitely suggest this hotel! Danny the entertainment coordinator is awesome and hilarious!
    Round Indicators
    G K Corona, California. 06/22/2017 Family

    “Room theft beware”

    Hotel is nice enough, food in restaurants was above average, buffet just average. Poolside service above average. Now the bad, they steal from room, your belongings are not safe. Multiple times staff walked in without knocking despite do not disturb sign on door. No free internet anywhere in hotel you have to pay, this should be a deal breaker for anyone considering staying here, even the paid internet was very spotty.
    Round Indicators
    Mary N Phoenix, Arizona. 06/22/2017 Family

    “The last experience at the resort is the only one that matters.”

    Check out time is 11:00 AM. At that time your bracelet is cut and you are told you can stay if you want to pay an additional charge. The normal curtesy does not apply here. They didn't ask how our stay was, they didn't ask when our shuttle was or if we needed to have our luggage stored or if we may need a courtesy room. They didn't tell us to relax and enjoy the resort until it was time for us to leave. What they did tell us is that we needed to show a "check out receipt" to the valet to prove we payed all the charges to our room. One man told me he was told he was welcome to wait in the lobby for 3 hours until his shuttle arrived. This is something I have never experienced and it trumped everything that happened before check out.
    Round Indicators
    Doreen L 06/19/2017 Family

    “Doreen”

    A gorgeous hotel . Incredible staff. Excellent entertainment. Ricardo who runs the activities is a great M.C. and keeps things rolling and entertaining from karaoke to the shows . The pool staff is very attentive as well as the housekeeping staff ,bartenders , bellhops and wait staff. The beach is huge and not crowded. The waves are calm enough to swim in one day then too strong the next day . Use caution and respect the ocean as always. These people work very hardand even though most people don't tip we do . Not only from a moral standpoint but people will be extra attentive if you show that you appreciate them. The food is fresh and good with a big variety . Mercedes , the masseuse was awesome. I would recommend this resort to friends and family

    , Gerente at Barcelo Gran Faro Los Cabos, responded to this review
     Dear Doreen L, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind Regards,

    EVALUATION

    Round Indicators

    • june 22 2017
    • Houston, Texas
    • Family

    SageNichole

    “Save Your Money and Go Where They Actually Care”


    First of all I work in the travel industry so I have been all around the world and stayed in a extensive range of hotels and resorts. This resort absolutely was the sole reason for every issue we had during our vacation. There was around forty of us that had booked at this "resort" for a wedding, and each part of the group faced some sort of issue with their stay. Upon arrival we were told that our room was not ready due to maintenance working on an issue. We waited for over two hours for our room with little information or apology. The hotel seems nice, but after an extensive stay you notice it is because they just paint over or sup-par fix the issues. One of the elevators felt like it was breaking down and we thought we were going to get stuck. On one occasion the elevator went down too far and we had to step up to get out. This happened to us on four separate occasions and we let someone know each time, however it took them three days do shut the elevator down. The phones in our room never worked properly, the mechanism on our door was inoperable and our door slammed every time it shut, and we constantly had to replace our key cards, even though it was never near a phone or anything to deactivate it. The staff on this property are the WORST (with the exception of a very few). The tone through out our entire stay was that we were nothing more than a burden to them. Throughout our stay we were never greeted with a smile, offered a thank you for our business or even met with anything other than a nonchalant attitude or the impression that were not a guest, but rather an annoyance. Even reading some of the replies to others issues it seems the half way apologize and then make an excuse as to why the guest was wrong. At any other property the guest is the cash flow so anything and everything will be done to accommodate them, whereas here they tell you that you are wrong and "this is how it works everywhere". Another issue with the staff is that they need to understand that TIPPING IS NOT REQUIRED NOR EXPECTED AT ANY ALL INCLUSIVE RESORT!!! There was a underlying tone that tips were a constant courtesy. The entire reason that all inclusive resorts exist is that the guest has to worry about not one thing including tips. The staff here has a tone that tips are a constant theme, and even after tipping here and there they were still just as terrible. At one point during the wedding dinner the servers TOLD THE GROOM, on his wedding day, "hey man just so you know these guys work for tips". I believe that this was handled later on but the point is that it should not of happened in the first place. Upon check out there was a maintenance issue in our room where something was broken. It was not damages due to neglect, force or intent, but something broken from a force that should not of caused the issue. We were asked to pay for the repairs. I explained to the supervisor that it was a liability and that someone could have been hurt or even killed. All i was met with was inadequate analogies and mediocre apologies, once again making things the guests' fault. I explained that hotels have budget allowances for these things and that there may have been an underlying problem to have caused the situation, to which I was told that they take pictures of each room before each guest (yeah no you don't). After a lengthy discussion the manager Mimi (not sure on spelling) said "well i'm sorry" with a blunt tone and just walked off. I only had to pay a small amount but it was the principal. At any other property they would of asked if I was hurt, this place asked for my credit card. This property made us never want to come back, not only to the resort, but Los Cabos in general. The next time I want to spend a couple thousand dollars on mediocre food, lousy service and constant maintenance issues I will just book a few weeks at a Best Western and load up on TV dinners.


    EVALUATION

    Round Indicators

    • june 22 2017
    • Couples

    Zach H

    “Vacation with my wife!”


    Amazing vacation with wife. Great place, everyone is friendly. Great hotel service and food is amazing! Activities are awesome and a very relaxed environment. Definitely suggest this hotel! Danny the entertainment coordinator is awesome and hilarious!


    EVALUATION

    Round Indicators

    • june 22 2017
    • Corona, California
    • Family

    G K

    “Room theft beware”


    Hotel is nice enough, food in restaurants was above average, buffet just average. Poolside service above average. Now the bad, they steal from room, your belongings are not safe. Multiple times staff walked in without knocking despite do not disturb sign on door. No free internet anywhere in hotel you have to pay, this should be a deal breaker for anyone considering staying here, even the paid internet was very spotty.


    EVALUATION

    Round Indicators

    • june 22 2017
    • Phoenix, Arizona
    • Family

    Mary N

    “The last experience at the resort is the only one that matters.”


    Check out time is 11:00 AM. At that time your bracelet is cut and you are told you can stay if you want to pay an additional charge. The normal curtesy does not apply here. They didn't ask how our stay was, they didn't ask when our shuttle was or if we needed to have our luggage stored or if we may need a courtesy room. They didn't tell us to relax and enjoy the resort until it was time for us to leave. What they did tell us is that we needed to show a "check out receipt" to the valet to prove we payed all the charges to our room. One man told me he was told he was welcome to wait in the lobby for 3 hours until his shuttle arrived. This is something I have never experienced and it trumped everything that happened before check out.


    EVALUATION

    Round Indicators

    • june 19 2017
    • Family

    Doreen L

    “Doreen”


    A gorgeous hotel . Incredible staff. Excellent entertainment. Ricardo who runs the activities is a great M.C. and keeps things rolling and entertaining from karaoke to the shows . The pool staff is very attentive as well as the housekeeping staff ,bartenders , bellhops and wait staff. The beach is huge and not crowded. The waves are calm enough to swim in one day then too strong the next day . Use caution and respect the ocean as always. These people work very hardand even though most people don't tip we do . Not only from a moral standpoint but people will be extra attentive if you show that you appreciate them. The food is fresh and good with a big variety . Mercedes , the masseuse was awesome. I would recommend this resort to friends and family


    , Gerente at Barcelo Gran Faro Los Cabos, responded to this review
    Dear Doreen L, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind Regards,

    Barceló Hotel Beach  Grand Faro Los Cabos

    A superb beach hotel in a privileged setting, perfect for relaxation

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