Barceló Hotel Pool  Grand Faro Los Cabos

Barceló Gran Faro Los Cabos

Texto: 29464 All inclusive resort perfect for the most discerning guests, in the exclusive destination of Los Cabos Blvd. San Jose S/N, Sección Hotelera 1 | Zona FONATUR C.P. 23400 | San Jose Del Cabo, B.C.S. México
+52 624 14 292 92 +52 624 14 292 90
Barceló Gran Faro Los Cabos Texto: 29464 4 out of 5 based on 2665 ratings. 2665 user reviews.
Barceló Gran Faro Los Cabos reviewed by purrjo on . Fabulous Barcelo is rated as a 4 star hotel but the service is 5 star!!! Every single hardworking staff member from bar tenders, housekeeping, restaurant staff, pool towel attendants, cleaners etc etc goes... Rating: 5
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Barceló Gran Faro Los Cabos

Blvd. San Jose S/N, Sección Hotelera 1   Zona FONATUR C.P. 23400   San Jose Del Cabo, B.C.S. México  


Places of Interest

20.2 km Los Cabos International Airport

100 m San José del Cabo

2.5 km San José Country Club

1.8 km San José estuary

Guest reviews.

There is no better expert than a traveller.

Barceló Gran Faro Los Cabos

4.0/5 Round Indicators
| 2755 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

44% Complete

1229

Very good

30% Complete

840

Average

13% Complete

385

Poor

5% Complete

148

Very poor

5% Complete

153

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    Round Indicators
    Teebabe86 07/13/2017 Couples

    “Juan Alvarez 😊”

    I love the care the staff takes of their guest. Mr.Alvarez is the manager at Las Olas which is the buffet. Being pregnant, I became ill and Mr. Alvarez and his staff brought me soup and a cool towel. They monitored my very closely and I really appreciate that. Overall the hotel is beautiful and anyone that comes here should have a great experience. I sure did!

    BarceloGFLC_Manager, Gerente at Barcelo Gran Faro Los Cabos, responded to this review
     Dear Teebabe86, Thank you very much for taking your time to share with all of us this review, it's a true pleasure to know that your overall experience with us was enjoyable and met your expectations. Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and to improve every day. Also we would like to thank you for mentioning part of our staff, we will let them know that you appreciated their work, our staff like Mr. Alvarez is always focused in doing the extra mile for our guest and we are glad you enjoyed his attention. It has been a pleasure to host you in this vacation and we are looking forward to your next visit, Kind Regards

    Round Indicators
    Lisa N 07/12/2017 Family

    “AMAZING”

    Traveled here for 5 days, currently on my fourth and wishing I could stay the rest of my life! GREAT food, wonderful staff, relaxing spa, fantastic drinks, fun activities for the entire family, and the view is absolutely mesmerizing/out of this world. Again my only issue is that I can't stay longer! Richard helped us make guacamole and had us at the pool all day! Time flies when you're having fun 😉

    BarceloGFLC_Manager, Gerente at Barcelo Gran Faro Los Cabos, responded to this review
     Dear Lisa N, We would like to thank you for your great comments regarding your stay. We are glad to read that you really had a good time with us. Our guests comments give us important feedback on our performance and provide us with great ideas on how to improve our service.  We truly appreciate all the positive remarks about our resort and especially about the service, it’s very important to know that we were able to meet your expectations. Thank you for mentioning for part of our staff, we will let them know. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind Regards

    Round Indicators
    See S 07/12/2017 Friends getaway

    “My best friend birthday vacation 7-5 to 7-10”

    the only thing good about this Resort is the view the pool and parts of the food available in certain restaurants or what not but the mama we checked in their issues we had issues with checking we were told 20 minutes so we then went to speak to the gentleman available concerning excursions and stuff then that took about 30 to 45 minutes and when went back to check in and we're told another 20 minutes with no explanation I don't think the young ladies at the front desk can read much English none of welcoming instructions were completed we were supposed to have champagne with wine glasses are welcome letter also weird robes and slippers in the room none of that was done they didn't acknowledge my best friend's birthday until after we spoke to the manager meme we were denied dinner reservations every night pretty much except for the last night we were going to be there so we talk to the manager about that she made preparations for us to have dinner at that point and the sad part about it is and most confusing was dinner when we were there in the time slot that they told us with no longer available it was completely empty like there was no people in the chairs or having dinner at that time slot so that was really confusing we had to constantly call about towels being replaced when housekeeping came in our snack bar was not refilled every day the room smelled of mold the bathroom had mold on the walls above the shower and so was just sent continued issue and problem I would not recommend this Resort for anybody and this Resort is not convenient to the marina or the mall so I would recommend you stay in San Lucas as supposed to send Jose which this Resort is located a customer service here is extremely rude and unprofessional and it's just not a good first time experience for an all-inclusive at all I would not recommend don't even waste or spend the money I'm in the process of contacting corporate to see if I can get any money back because it does not look up to par for the amount of money that I paid

    BarceloGFLC_Manager, Gerente at Barcelo Gran Faro Los Cabos, responded to this review
     Dear See S, Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We have taken good note of your comments and are truly sorry you did not feel attended enough on this occasion, we work daily to provide the best possible service. Our main commitment is our guests' satisfaction and our goal, their preference for our hotels year after year, this is why the management team together with all departmental managers, check regularly our installations, revise restaurants' menus and products, undertake regular service trainings so as to ensure the compliance of our high standards of quality as a distinctive feature of our brand; this is why we hope we will have the pleasure to welcome you back on your next visit to Barcelo Gran Faro Los Cabos and encourage you to point out any imperfection if any appears, we commit to do our utmost to make sure that you have a fantastic holiday experience among us.  Kind Regards,

    Round Indicators
    Drande P 07/11/2017 Family

    “"If you like to swim on the beach please do not spend your money "”

    When you book the hotel it says check in at 3 a clock ! No we went there at 1:30 but the time we check in was 3:30 I asked the lady at front desk I thought it was 3a clock to check in her answer I'm sorry your room isn't ready yet ! Finally we check in one room was ready the other one we had to wait , when we went to resort on of the employees took our luggage , I will bring them at your room he said , when I went to front desk to check for the second room I asked the same guy what happens to my luggage oh I will bring them up , 40 minutes latter I had to call the front desk and ask again for my luggage ! If you like the beach please do not spend your money to go at this resort or any of the resort at San Jose you can't swim at the beach I wish I knew that before I booked ! The food was good the place is clean , staff was nice very friendly !

    BarceloGFLC_Manager, Gerente at Barcelo Gran Faro Los Cabos, responded to this review
     Dear Drande P, We appreciate the time you have taken to write this review regarding your recent experience at Barceló Gran Faro Los Cabos. We are sorry that you had to wait for the room and luggage, all the comments of our guests are of truly importance to us; they help us find areas of opportunity so we can improve on them. Please be sure that we will take your comments into serious consideration. Unfortunately, our beach is not swimmable as most of the beaches in Los Cabos, due to the strong currents generated by underwater, however there is a beach located 10 minutes from our property which is perfect for swimming and we always recommend. Additionaly we offer our 4 pools, plus the jacuzzi where you can swim, relax or have fun enjoying a magnific views and service, during your stay. Once again thank you for your comments; we do hope we have another opportunity to welcome you again in the future. Kind Regards

    Round Indicators
    Liane B 07/11/2017 Friends getaway

    “5 Stars all the way!”

    Barcelo is so amazing. The food, scenery, drinks, service and the people are super friendly! Lots of pool and activities to do. The resort is right on the beach and so gorgeous. Thank you for the wonderful experience Barcelo!

    BarceloGFLC_Manager, Gerente at Barcelo Gran Faro Los Cabos, responded to this review
     Dear Liane B: Firstly we would like to thank you for choosing our Barceló Gran Faro hotel for your holidays in Los Cabos and for the review you shared on Tripadvisor, all of your kind words about your stay with us are great to hear. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. We also are very grateful for your highlight on the quality of the entertainment program during your stay and for mentioning the genuine friendliness of our team Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards from Los Cabos.

    EVALUATION

    Round Indicators

    • july 13 2017
    • Couples

    Teebabe86

    “Juan Alvarez 😊”


    I love the care the staff takes of their guest. Mr.Alvarez is the manager at Las Olas which is the buffet. Being pregnant, I became ill and Mr. Alvarez and his staff brought me soup and a cool towel. They monitored my very closely and I really appreciate that. Overall the hotel is beautiful and anyone that comes here should have a great experience. I sure did!


    BarceloGFLC_Manager, Gerente at Barcelo Gran Faro Los Cabos, responded to this review
    Dear Teebabe86, Thank you very much for taking your time to share with all of us this review, it's a true pleasure to know that your overall experience with us was enjoyable and met your expectations. Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and to improve every day. Also we would like to thank you for mentioning part of our staff, we will let them know that you appreciated their work, our staff like Mr. Alvarez is always focused in doing the extra mile for our guest and we are glad you enjoyed his attention. It has been a pleasure to host you in this vacation and we are looking forward to your next visit, Kind Regards

    EVALUATION

    Round Indicators

    • july 12 2017
    • Family

    Lisa N

    “AMAZING”


    Traveled here for 5 days, currently on my fourth and wishing I could stay the rest of my life! GREAT food, wonderful staff, relaxing spa, fantastic drinks, fun activities for the entire family, and the view is absolutely mesmerizing/out of this world. Again my only issue is that I can't stay longer! Richard helped us make guacamole and had us at the pool all day! Time flies when you're having fun 😉


    BarceloGFLC_Manager, Gerente at Barcelo Gran Faro Los Cabos, responded to this review
    Dear Lisa N, We would like to thank you for your great comments regarding your stay. We are glad to read that you really had a good time with us. Our guests comments give us important feedback on our performance and provide us with great ideas on how to improve our service.  We truly appreciate all the positive remarks about our resort and especially about the service, it’s very important to know that we were able to meet your expectations. Thank you for mentioning for part of our staff, we will let them know. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind Regards

    EVALUATION

    Round Indicators

    • july 12 2017
    • Friends getaway

    See S

    “My best friend birthday vacation 7-5 to 7-10”


    the only thing good about this Resort is the view the pool and parts of the food available in certain restaurants or what not but the mama we checked in their issues we had issues with checking we were told 20 minutes so we then went to speak to the gentleman available concerning excursions and stuff then that took about 30 to 45 minutes and when went back to check in and we're told another 20 minutes with no explanation I don't think the young ladies at the front desk can read much English none of welcoming instructions were completed we were supposed to have champagne with wine glasses are welcome letter also weird robes and slippers in the room none of that was done they didn't acknowledge my best friend's birthday until after we spoke to the manager meme we were denied dinner reservations every night pretty much except for the last night we were going to be there so we talk to the manager about that she made preparations for us to have dinner at that point and the sad part about it is and most confusing was dinner when we were there in the time slot that they told us with no longer available it was completely empty like there was no people in the chairs or having dinner at that time slot so that was really confusing we had to constantly call about towels being replaced when housekeeping came in our snack bar was not refilled every day the room smelled of mold the bathroom had mold on the walls above the shower and so was just sent continued issue and problem I would not recommend this Resort for anybody and this Resort is not convenient to the marina or the mall so I would recommend you stay in San Lucas as supposed to send Jose which this Resort is located a customer service here is extremely rude and unprofessional and it's just not a good first time experience for an all-inclusive at all I would not recommend don't even waste or spend the money I'm in the process of contacting corporate to see if I can get any money back because it does not look up to par for the amount of money that I paid


    BarceloGFLC_Manager, Gerente at Barcelo Gran Faro Los Cabos, responded to this review
    Dear See S, Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We have taken good note of your comments and are truly sorry you did not feel attended enough on this occasion, we work daily to provide the best possible service. Our main commitment is our guests' satisfaction and our goal, their preference for our hotels year after year, this is why the management team together with all departmental managers, check regularly our installations, revise restaurants' menus and products, undertake regular service trainings so as to ensure the compliance of our high standards of quality as a distinctive feature of our brand; this is why we hope we will have the pleasure to welcome you back on your next visit to Barcelo Gran Faro Los Cabos and encourage you to point out any imperfection if any appears, we commit to do our utmost to make sure that you have a fantastic holiday experience among us.  Kind Regards,

    EVALUATION

    Round Indicators

    • july 11 2017
    • Family

    Drande P

    “"If you like to swim on the beach please do not spend your money "”


    When you book the hotel it says check in at 3 a clock ! No we went there at 1:30 but the time we check in was 3:30 I asked the lady at front desk I thought it was 3a clock to check in her answer I'm sorry your room isn't ready yet ! Finally we check in one room was ready the other one we had to wait , when we went to resort on of the employees took our luggage , I will bring them at your room he said , when I went to front desk to check for the second room I asked the same guy what happens to my luggage oh I will bring them up , 40 minutes latter I had to call the front desk and ask again for my luggage ! If you like the beach please do not spend your money to go at this resort or any of the resort at San Jose you can't swim at the beach I wish I knew that before I booked ! The food was good the place is clean , staff was nice very friendly !


    BarceloGFLC_Manager, Gerente at Barcelo Gran Faro Los Cabos, responded to this review
    Dear Drande P, We appreciate the time you have taken to write this review regarding your recent experience at Barceló Gran Faro Los Cabos. We are sorry that you had to wait for the room and luggage, all the comments of our guests are of truly importance to us; they help us find areas of opportunity so we can improve on them. Please be sure that we will take your comments into serious consideration. Unfortunately, our beach is not swimmable as most of the beaches in Los Cabos, due to the strong currents generated by underwater, however there is a beach located 10 minutes from our property which is perfect for swimming and we always recommend. Additionaly we offer our 4 pools, plus the jacuzzi where you can swim, relax or have fun enjoying a magnific views and service, during your stay. Once again thank you for your comments; we do hope we have another opportunity to welcome you again in the future. Kind Regards

    EVALUATION

    Round Indicators

    • july 11 2017
    • Friends getaway

    Liane B

    “5 Stars all the way!”


    Barcelo is so amazing. The food, scenery, drinks, service and the people are super friendly! Lots of pool and activities to do. The resort is right on the beach and so gorgeous. Thank you for the wonderful experience Barcelo!


    BarceloGFLC_Manager, Gerente at Barcelo Gran Faro Los Cabos, responded to this review
    Dear Liane B: Firstly we would like to thank you for choosing our Barceló Gran Faro hotel for your holidays in Los Cabos and for the review you shared on Tripadvisor, all of your kind words about your stay with us are great to hear. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. We also are very grateful for your highlight on the quality of the entertainment program during your stay and for mentioning the genuine friendliness of our team Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards from Los Cabos.

    Barceló Hotel Beach  Grand Faro Los Cabos

    A superb beach hotel in a privileged setting, perfect for relaxation

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