Hotel Beach Views  Occidental Grand Xcaret Resort

Occidental at Xcaret Destination

Texto: 113183 Resort in Playa del Carmen that combines the very best natural surroundings with a wide range of leisure activities including the Xcaret Theme Park. Carretera Federal Chetumal | Puerto Juárez Km. 282 | 77710 Playa del Carmen | Solidaridad - Quintana Roo | México
+ 52 984 871 540 0 + 52 984 871 5406
Occidental at Xcaret Destination Texto: 113183 4 out of 5 based on 14414 ratings. 14414 user reviews.
Occidental at Xcaret Destination reviewed by Ron47066 on . Loved it! We were here late November early December 2017. We loved it! There is so much to do and so many animals on the resort. The food was excellent and the staff was fantastic, they work their butts off... Rating: 5
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Occidental at Xcaret Destination

Carretera Federal Chetumal   Puerto Juárez Km. 282   77710 Playa del Carmen   Solidaridad - Quintana Roo   México  


Places of Interest

63.2 km  Cancun International Airport 

3 km Playa del Carmen

41 km Xel há

Just a few steps away Xcaret Park

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental at Xcaret Destination

4.0/5 Round Indicators
| 14471 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

45% Complete

6593

Very good

31% Complete

4596

Average

12% Complete

1800

Poor

5% Complete

834

Very poor

4% Complete

648

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    Round Indicators
    krista g 05/20/2018 Family

    “Can't wait to go back! ”

    A huge resort!!, you will walk alot!! Very lush, very clean, rooms were immaculate,, workers always cleaning something,, wildlife everywhere we had monkeys everyday on the balcony,, every staff member we came across was very nice, we tipped generously, these people work hard! The food at the lunch and breakfast buffet were ok,, afternoon snack bar was great,, evening snack bar also great,, we enjoyed the steak house it was our favorite meal! Didn't spend very much time at the beach,, the pools had most of the action, swim up bar was awesome! Check in took longer than I would have liked.. Im looking forward to going back!

    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. We loved how in a few words you described the incredible experience. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service you received. We are absolutely delighted to read you felt warmly welcomed and that the hotel provided a personalized and friendly atmosphere. Your feedback is extremely important to us, we will share it with our team to encourage them to continue improving. I will be glad to share your kind comments with our Management; the recognition is the best recompense to the daily effort. The biggest compliment that our team can get is your desire to return. It will be our pleasure to welcome you once again. Regards.

    Round Indicators
    Olive P Perth and Kinross, United Kingdom. 05/20/2018 Couples

    “Fantastic”

    Love everything about this resort - great bars, restaurants, room blocks. Only snag was lack of long “real” beach & pressure to attend holiday club membership. Generally recommend for families & couples. Definitely recommend a day fishing, swimming with dolphins @ hotel, nearby xplor & a day in playa del carmen.

    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    Round Indicators
    benn39 London, England, United Kingdom. 05/20/2018 Family

    “Amazing time at the Occidental”

    This was my first time at the Occidental with my daughter and we both enjoyed it that much we didn't want to leave. The resort is stunning with a different array of wildlife and to get so close to them is amazing. The staff were fantastic and always willing to help, the food was delicious and plentiful and if you have breakfast at the Beach Club look out for the waiter William Wenceslao, a really sweet and fun guy who always brightened up our mornings. With regards to being hassled over membership/shares we were only asked once and simply said no and it was left at that. Do check out the shops near the lobby as there are plenty of gifts to take back home as well as buying essentials like suncream etc. Overall, this is a resort that we are planning to go back to.

    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Hi Shanna, Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    Round Indicators
    borg3584 Worcester, United Kingdom. 05/19/2018 Family

    “Good but not excellent”

    First stay here, overall good but not excellent. It’s a large resort so plenty of space to relax without feeling overcrowded. Love that it feels like a resort on the edge of a jungle and has lots of wildlife in and around hotel (monkeys in trees and lizards on pathways). Was pretty clean and well tended although felt it was starting to feel it’s age (virgin sold this hotel to use a a new hotel being only a year old but in fact it was taken over and renamed a year ago) Downsides our room smelt pretty musky which we put down to the air con secondly WiFi was not free and cost to use which I find totally inexcusable in this day in age and for a 5 star hotel. For me though the worst part of the hotel was the entertainment which was terribly poor, very cheesy and bordering on low end cruiseship-esque.

    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    Round Indicators
    Shanna H 05/19/2018 Family

    “Amazing family vacation”

    This place is beautiful. We took our 2 boys 7 & 10. We purchased the Xcaret unlimited for our entire stay. Everyone on the resort was so friendly and helpful. They keep the grounds beautifully maintained and we saw loads of wildlife including monkeys, deer and lizards. Our concierge, David Diaz was fantastic. He brought goodies for the boys to play in the sand and arranged for them to have rafts to play with during our stay. Maria on the beach was fantastic. All the servers in the restaurants and buffets were amazing and accommodating. We had to travel to another resort during our stay for a wedding, transportation was simple and not dangerous at all. Even traveling at night with kids we felt very safe. They asked us a few times about coming to check out the vacation club but we were so busy we didn't have a chance. Xcaret was amazing. We went almost everyday. The show is unforgettable. Don't miss it! It's a lot of walking but beautiful things to do and see every step of the way. It definitely took more than one day to see everything. The food was slightly disappointing, but we aren't super picky so there were always things we could find to eat. Overall, it was an unforgettable trip. We created so many memories and my boys will be raving about it for years to come. We will surely be back in the future.

    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Hi Shanna, Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    EVALUATION

    Round Indicators

    • may 20 2018
    • Family

    krista g

    “Can't wait to go back! ”


    A huge resort!!, you will walk alot!! Very lush, very clean, rooms were immaculate,, workers always cleaning something,, wildlife everywhere we had monkeys everyday on the balcony,, every staff member we came across was very nice, we tipped generously, these people work hard! The food at the lunch and breakfast buffet were ok,, afternoon snack bar was great,, evening snack bar also great,, we enjoyed the steak house it was our favorite meal! Didn't spend very much time at the beach,, the pools had most of the action, swim up bar was awesome! Check in took longer than I would have liked.. Im looking forward to going back!


    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. We loved how in a few words you described the incredible experience. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service you received. We are absolutely delighted to read you felt warmly welcomed and that the hotel provided a personalized and friendly atmosphere. Your feedback is extremely important to us, we will share it with our team to encourage them to continue improving. I will be glad to share your kind comments with our Management; the recognition is the best recompense to the daily effort. The biggest compliment that our team can get is your desire to return. It will be our pleasure to welcome you once again. Regards.

    EVALUATION

    Round Indicators

    • may 20 2018
    • Perth and Kinross, United Kingdom
    • Couples

    Olive P

    “Fantastic”


    Love everything about this resort - great bars, restaurants, room blocks. Only snag was lack of long “real” beach & pressure to attend holiday club membership. Generally recommend for families & couples. Definitely recommend a day fishing, swimming with dolphins @ hotel, nearby xplor & a day in playa del carmen.


    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    EVALUATION

    Round Indicators

    • may 20 2018
    • London, England, United Kingdom
    • Family

    benn39

    “Amazing time at the Occidental”


    This was my first time at the Occidental with my daughter and we both enjoyed it that much we didn't want to leave. The resort is stunning with a different array of wildlife and to get so close to them is amazing. The staff were fantastic and always willing to help, the food was delicious and plentiful and if you have breakfast at the Beach Club look out for the waiter William Wenceslao, a really sweet and fun guy who always brightened up our mornings. With regards to being hassled over membership/shares we were only asked once and simply said no and it was left at that. Do check out the shops near the lobby as there are plenty of gifts to take back home as well as buying essentials like suncream etc. Overall, this is a resort that we are planning to go back to.


    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Hi Shanna, Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    EVALUATION

    Round Indicators

    • may 19 2018
    • Worcester, United Kingdom
    • Family

    borg3584

    “Good but not excellent”


    First stay here, overall good but not excellent. It’s a large resort so plenty of space to relax without feeling overcrowded. Love that it feels like a resort on the edge of a jungle and has lots of wildlife in and around hotel (monkeys in trees and lizards on pathways). Was pretty clean and well tended although felt it was starting to feel it’s age (virgin sold this hotel to use a a new hotel being only a year old but in fact it was taken over and renamed a year ago) Downsides our room smelt pretty musky which we put down to the air con secondly WiFi was not free and cost to use which I find totally inexcusable in this day in age and for a 5 star hotel. For me though the worst part of the hotel was the entertainment which was terribly poor, very cheesy and bordering on low end cruiseship-esque.


    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    EVALUATION

    Round Indicators

    • may 19 2018
    • Family

    Shanna H

    “Amazing family vacation”


    This place is beautiful. We took our 2 boys 7 & 10. We purchased the Xcaret unlimited for our entire stay. Everyone on the resort was so friendly and helpful. They keep the grounds beautifully maintained and we saw loads of wildlife including monkeys, deer and lizards. Our concierge, David Diaz was fantastic. He brought goodies for the boys to play in the sand and arranged for them to have rafts to play with during our stay. Maria on the beach was fantastic. All the servers in the restaurants and buffets were amazing and accommodating. We had to travel to another resort during our stay for a wedding, transportation was simple and not dangerous at all. Even traveling at night with kids we felt very safe. They asked us a few times about coming to check out the vacation club but we were so busy we didn't have a chance. Xcaret was amazing. We went almost everyday. The show is unforgettable. Don't miss it! It's a lot of walking but beautiful things to do and see every step of the way. It definitely took more than one day to see everything. The food was slightly disappointing, but we aren't super picky so there were always things we could find to eat. Overall, it was an unforgettable trip. We created so many memories and my boys will be raving about it for years to come. We will surely be back in the future.


    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Hi Shanna, Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

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