Offer exclusive to bookings made through Barcelo.com

Get a free room upgrade, free Wi-Fi, room service, access to a private lounge and much more when you book our Royal Level* categories through Barcelo.com

*Valid for stays from 1 February to 31 December, 2017. Bookings made during the month of February. Restrictions apply. Cannot be combined with other promotions. Blackout and restricted room capacity may apply. Promotion valid for Royal Level Luxury rooms and Royal Level Junior Suites.

Vistas de la playa y del hotel  Occidental Grand Xcaret Resort

Resort Credit
Up to US$500 per room and stay in Resort Credit discount vouchers.*
* The Resort Credit discounts cannot be combined with other discounts, offers or promotions. Additional restrictions may apply. Valid until 31/12/2017.

Unlimited Xcaret Xperience
A package designed specially so that hotel guests can enjoy unlimited access to the Xcaret Park throughout their stay.

Royal Level: a boutique hotel within the hotel
Guests can enjoy a personalised service, VIP amenities, an exclusive swimming pool and hot tub, solarium with waiter service and much more. 

*Restrictions apply.

Occidental at Xcaret Destination

Texto: 90234 Resort in Playa del Carmen that combines the very best natural surroundings with a wide range of leisure activities including the Xcaret Theme Park. Carretera Federal Chetumal | Puerto Juárez Km. 282 | 77710 Playa del Carmen | Solidaridad - Quintana Roo | México
+ 52 984 871 540 0 + 52 984 871 5406
Occidental at Xcaret Destination Texto: 90234 4 out of 5 based on 11203 ratings. 11203 user reviews.
Occidental at Xcaret Destination reviewed by jbsunwaves on . Beautiful Resort We were there the second week in Nov, Our room was in section 12 a very comfortable room looked like it was recently painted, our cleaner kept it very clean no issues everything worked and our fridge... Rating: 4
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Occidental at Xcaret Destination

Carretera Federal Chetumal   Puerto Juárez Km. 282   77710 Playa del Carmen   Solidaridad - Quintana Roo   México  


Places of Interest

63.2 km  Cancun International Airport 

3 km Playa del Carmen

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental at Xcaret Destination

4.0/5 Round Indicators
| 11212 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

43% Complete

4896

Very good

32% Complete

3683

Average

12% Complete

1445

Poor

6% Complete

677

Very poor

4% Complete

511

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    Round Indicators
    Sally F Province of Padua, Italy. 02/16/2017 Couples

    “Multiple stays at Occidental Xcaret”

    We are Occidental vacation club members who have visited all four resorts in Riverian Maya and Cozumel. Occidental Xcaret is our favorite. All staff members work hard to be cordial and to provide excellent services. The resort is unquie among Riveria Maya resorts in that it has preserved much natural jungle enviornment for walks. The overall experience and food is 3-4 star and good value for the money. It is very comfortable and the all-inclusive makes life very relaxing.
    Round Indicators
    saaketh m 02/16/2017 Family

    “Pretty Good”

    It was great the pool was nice there was activities I went at Cancun the service was great but the reason that I'm rating this 4/5 is because the complete Man made Beach there snorkeling was great but there was no waves my Son was upset and there should be More trailers and they could make more trails And they should be speaking a little more English but I enjoyed the stay and I am First Club

    OccidentalatXcaret, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review
     We appreciated your constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.

    Round Indicators
    Packed2go2013 Prince Albert, Canada. 02/15/2017 Couples

    “Winter vacation”

    This was our fifth time to this resort and it was the best. There has been a huge improvement in the meals from the a la carte restaurants and especially the buffet. Loved the different food stations: pasta, oriental, Mexican and international selections. Major improvement in the salad, fruit and desert bars. It was wonderful to be greeted by Eva in the First Club - she's the best!!! I booked at the spa through Diana who is like a ray of sunshine and always smiling; she's a real asset to the spa. Had a great Swedish massage by Carmen - thank you. Everyone in the spa was so friendly! Staff in the buffet were very helpful - keep smiling Luis Molina. My only complaint is the amount of non members around the First Club pool - it would be nice to have a quieter area because that is what we pay for. Overall it was an awesome vacation and can't wait to go back!

    OccidentalatXcaret, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review
     We appreciated your comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.

    Round Indicators
    Jim V Westmont, Illinois, United States. 02/15/2017 Couples

    “Nice, but a few changes could make it great”

    Beautiful resort, but a few minor changes could make it MUCH better. 1) the property is very large and you will do A LOT of walking. There are shuttles that come from time to time, but not always the most convenient. 2) there are not nearly enough snack options. If you are at any pool beside the large "activities" pool, you will have to go to the main buffet near the lobby or to the restaurant by the activities pool to get ANY kind of food or snack. And this is a VERY LONG way to travel from either of the three other pools or the beach/cove.There were so many times by these pools that you would like to pick up some nachos, a hot dog, chicken fingers or something little, but you have to make a major effort to get a snack, and it's not worth the effort, so you wait. They need more snack bar options spread out throughout a property this large 3) They will not let you TAKE food from any of the few restaurants to your room or to the pool...WHY? 4) For a property this size, there are not enough bars. Period. 5) Overall the food is pretty good, especially in the a la carte restaurants, but during the day, literally the only options are the main buffet and the restaurant by the "activities" pool, which has an extremely limited menu. 6) while the food at the a la carte restaurants is good quality, the restaurants have no ambience...the lights are bright white at every restaurant and it basically feels like you're at the buffet...no candles, no tablecloths, etc. 7) forget the desserts at any of the restaurants...they don't do them well. 8) Giovanni, a waiter at the Mexican a la carte restaurant, is the best waiter there...funny, personable, so nice 9) Fernanda in the Lobby Bar is the best bartender there! 10) Tennis courts were great, enough ping pong tables and the gym is nice as well. We even enjoyed the mini-gold, but the greens are rough and very slow 11) the monkeys in the trees everywhere were very entertaining...saw a lot of other wildlife around the property as well. All very friendly.12) After struggling a few days with various pool options, later in the trip we all agreed that the pool near buildings 5,6 & 7 is BY FAR the best pool to hang at...much better chairs, less crowded, great bar, zero-depth and bubbly pool options, and close to the buffet. 13) rooms were very comfortable and quiet, beds really comfortable for Mexico. Overall a very good trip trip, but could have been great if they changed a few things.

    OccidentalatXcaret, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review
     We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.

    Round Indicators
    kimberlydorn Edmonton, Canada. 02/15/2017 Couples

    “Allinclusive in Mayan Rivera Occidental Grand at Xcaret vacation.”

    My husband and stayed at the Occidental Grand at x caret in the Rivera Maya for 14 nights in January 2017.we didn't get the room we booked for the first 5 days and we were not happy about that, but the rooms were clean.Food was great (but bring your own butter)If your looking for a beach you will be disappointed, pools were good,the bartenders and severs were excellent, we would highly recommend Alfonso Ramos he was the host (concierge) at this hotel, he was extremely helpful well spoken and very knowledgable very friendly guy look him up if you stay at this hotel . we had a great trip well worth going.

    OccidentalatXcaret, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review
     We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. We are concerned about your coment of the type of room where you were at the beginning. We assure you it will not happen again. We have requested that our Front Office manager review the training process and address this situation with the rest of our team at the front desk. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.

    EVALUATION

    Round Indicators

    • february 16 2017
    • Province of Padua, Italy
    • Couples

    Sally F

    “Multiple stays at Occidental Xcaret”


    We are Occidental vacation club members who have visited all four resorts in Riverian Maya and Cozumel. Occidental Xcaret is our favorite. All staff members work hard to be cordial and to provide excellent services. The resort is unquie among Riveria Maya resorts in that it has preserved much natural jungle enviornment for walks. The overall experience and food is 3-4 star and good value for the money. It is very comfortable and the all-inclusive makes life very relaxing.


    EVALUATION

    Round Indicators

    • february 16 2017
    • Family

    saaketh m

    “Pretty Good”


    It was great the pool was nice there was activities I went at Cancun the service was great but the reason that I'm rating this 4/5 is because the complete Man made Beach there snorkeling was great but there was no waves my Son was upset and there should be More trailers and they could make more trails And they should be speaking a little more English but I enjoyed the stay and I am First Club


    OccidentalatXcaret, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review
    We appreciated your constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.

    EVALUATION

    Round Indicators

    • february 15 2017
    • Prince Albert, Canada
    • Couples

    Packed2go2013

    “Winter vacation”


    This was our fifth time to this resort and it was the best. There has been a huge improvement in the meals from the a la carte restaurants and especially the buffet. Loved the different food stations: pasta, oriental, Mexican and international selections. Major improvement in the salad, fruit and desert bars. It was wonderful to be greeted by Eva in the First Club - she's the best!!! I booked at the spa through Diana who is like a ray of sunshine and always smiling; she's a real asset to the spa. Had a great Swedish massage by Carmen - thank you. Everyone in the spa was so friendly! Staff in the buffet were very helpful - keep smiling Luis Molina. My only complaint is the amount of non members around the First Club pool - it would be nice to have a quieter area because that is what we pay for. Overall it was an awesome vacation and can't wait to go back!


    OccidentalatXcaret, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review
    We appreciated your comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.

    EVALUATION

    Round Indicators

    • february 15 2017
    • Westmont, Illinois, United States
    • Couples

    Jim V

    “Nice, but a few changes could make it great”


    Beautiful resort, but a few minor changes could make it MUCH better. 1) the property is very large and you will do A LOT of walking. There are shuttles that come from time to time, but not always the most convenient. 2) there are not nearly enough snack options. If you are at any pool beside the large "activities" pool, you will have to go to the main buffet near the lobby or to the restaurant by the activities pool to get ANY kind of food or snack. And this is a VERY LONG way to travel from either of the three other pools or the beach/cove.There were so many times by these pools that you would like to pick up some nachos, a hot dog, chicken fingers or something little, but you have to make a major effort to get a snack, and it's not worth the effort, so you wait. They need more snack bar options spread out throughout a property this large 3) They will not let you TAKE food from any of the few restaurants to your room or to the pool...WHY? 4) For a property this size, there are not enough bars. Period. 5) Overall the food is pretty good, especially in the a la carte restaurants, but during the day, literally the only options are the main buffet and the restaurant by the "activities" pool, which has an extremely limited menu. 6) while the food at the a la carte restaurants is good quality, the restaurants have no ambience...the lights are bright white at every restaurant and it basically feels like you're at the buffet...no candles, no tablecloths, etc. 7) forget the desserts at any of the restaurants...they don't do them well. 8) Giovanni, a waiter at the Mexican a la carte restaurant, is the best waiter there...funny, personable, so nice 9) Fernanda in the Lobby Bar is the best bartender there! 10) Tennis courts were great, enough ping pong tables and the gym is nice as well. We even enjoyed the mini-gold, but the greens are rough and very slow 11) the monkeys in the trees everywhere were very entertaining...saw a lot of other wildlife around the property as well. All very friendly.12) After struggling a few days with various pool options, later in the trip we all agreed that the pool near buildings 5,6 & 7 is BY FAR the best pool to hang at...much better chairs, less crowded, great bar, zero-depth and bubbly pool options, and close to the buffet. 13) rooms were very comfortable and quiet, beds really comfortable for Mexico. Overall a very good trip trip, but could have been great if they changed a few things.


    OccidentalatXcaret, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review
    We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.

    EVALUATION

    Round Indicators

    • february 15 2017
    • Edmonton, Canada
    • Couples

    kimberlydorn

    “Allinclusive in Mayan Rivera Occidental Grand at Xcaret vacation.”


    My husband and stayed at the Occidental Grand at x caret in the Rivera Maya for 14 nights in January 2017.we didn't get the room we booked for the first 5 days and we were not happy about that, but the rooms were clean.Food was great (but bring your own butter)If your looking for a beach you will be disappointed, pools were good,the bartenders and severs were excellent, we would highly recommend Alfonso Ramos he was the host (concierge) at this hotel, he was extremely helpful well spoken and very knowledgable very friendly guy look him up if you stay at this hotel . we had a great trip well worth going.


    OccidentalatXcaret, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review
    We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. We are concerned about your coment of the type of room where you were at the beginning. We assure you it will not happen again. We have requested that our Front Office manager review the training process and address this situation with the rest of our team at the front desk. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.

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