Views of Barceló Jandía Mar  Hotel Complex

Occidental Jandía Mar

Texto: 37570 Opposite Jandía beach, it boasts a large wellness centre and a wide range of sports activities. C/ Playa del Jable s/n. Barranco de Vinamar | 35625 Jandía, Pájara (Fuerteventura)
+34 928 54 65 00 +34 928 542 570
Occidental Jandía Mar Texto: 37570 4 out of 5 based on 5086 ratings. 5086 user reviews.
Occidental Jandía Mar reviewed by carolinetO9835MS on . Fab hotel 1st family holiday with our 6 month son. Staff were very friendly and extremeley helpful. Rooms are big and clean. Lovely deep bath and plenty toiletries to use in room. Food and drink were excellent... Rating: 4
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Occidental Jandía Mar

C/ Playa del Jable s/n. Barranco de Vinamar   35625 Jandía, Pájara (Fuerteventura)  


Places of Interest

84 km Fuerteventura

45 km Las Playitas Golf Course

600 m Jandía beach

Premios y Reconocimientos Prizes and awards

Guest reviews.

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Occidental Jandía Mar

4.0/5 Round Indicators
| 5566 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

34% Complete

1895

Very good

38% Complete

2152

Average

17% Complete

958

Poor

6% Complete

338

Very poor

4% Complete

223

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    Round Indicators
    graham O South Shields, United Kingdom. 01/17/2018 Couples

    “substandard 4 star”

    It always amuses me how we can view and rate something so very differently, and this Hotel has reviews from excellent down to terrible. There are over 5,000 varying reviews, which makes it incredibly difficult to make an informed choice. I trawled through a lot of these reviews prior to booking this holiday, but decided to go for it and make my own impression. The restaurant would be more accurately described as a canteen, and my experience was based on the 19-2000 eating slot, in which you had to compete with over 200 hungry people. The noise generated in this large room was quite exceptional, making it difficult to converse with your partner sitting opposite. To escape this noise, you can sit in the outdoor area, which has a limited number of seats, and your meal is further chilled by the cool evening breeze. I can understand the various food serving areas being spread out to avoid queuing, but by the time you have visited all these areas to see whats on offer, load your plate, and then navigate your way back through tables and people, your food is always cold. It is most important to reserve your chair and table with a cardigan/jacket, putting a drink on there doesn't work, the over zealous staff just make it disappear, you learn pretty quickly! There is quite an overwhelming choice of foods, catering for all tastes, so no complaint there, but the grilled meat section is undoubtedly poor quality. The bars are undermanned leading to queues. Our room in cell block 9 was perfectly fine. Don't be conned into paying an extra £40 for a sea view, unless you've brought your binoculars. There are 3 shuttle buses out and 3 back, to the beach/outskirts of the town, but during the day only, and the taxi was 3.5 euros to town. (Morro Jable is less than exciting). The Hotel is set on a really steep hill, leading down to the beach, which gets your knee caps on the walk down, and the calf muscles on the return, so not really for the less mobile.
    Round Indicators
    bromley4393 Oxford, United Kingdom. 01/17/2018 Family

    “holiday spoilt by the hotels lack of responsibilities regarding transfers”

    We booked direct through Barcelo hotels for a special treat for my mum's and her sisters birthday break a" simple" four night break with transfers included within the price and our budget..I made many phone calls to get it just perfect. Anyway on arriving we waited and waited after giving details flight numbers etc before hand as stated!!..we.phoned the hotel twice we were given two different stories to why there wasn't anyone at the airport to pick us up.We finally arrived three hours later paying for a transfer that was already included in our hotel package. .On arriving at the hotel things didn't seem to get any better First impressions reception very rude and wasn't taking any responsibilities for this extra payment although they could see we'd followed the out line of the booking..Luckily the room the view and grounds etc were just lovely things were looking up. The next morning liked asked i went to reception to sort the matter out making sure that we would have our paid transfer back and that we would get a full refund back for the transfer we hadn't received and the cost of the one we had paid. The management couldn't even get this sorted before departing fours days later bothering me with emails, notes and calls to my room asking for details that they should already have known.So again a visit to the reception asking what was going on!!! we ended up taking it upon ourselves to book other transfer as nothing had been resolved between the hotel and the transfer company they were using. Again our money was exchanged we just needed to have a reliable company to get us to the airport on time. The next morning the weather was nice everything was packed and we would enjoy our hours we had left relaxing by the pool i'd rang the hoppa service the night before who gave us a time to which to wait etc i felt happy this would happen. We arrived at reception ten minutes early as i wanted to be reassured by the guest experience manager and to express my feeling of the hotel which really weren't good!!! also regarding our full reimbursement for all the costs that we had paid out unnecessary. As we were talking to my surprise ( by this time half an hour over) a bus stopped with no name the driver didn't get out and drove off." This was our transfer" the same company booked in the first place that the hotel staff said they weren't going to be using any more due to problems they were having ...by this time i was very upset the manager said they couldn't pay for a taxi for us... the manager wasn't around to give the go ahead by this time we had an hour and a half to get to the airport being about an hour away...so again a final payment was made by us what choice did we have really i was taken by surprize a four star not being able to resolve this simple problem there was so many other things wrong but i wanted to the best of what i could for my mother...!! we needed to get to the airport also for my mother who was using the special assistance service this was a nightmare from start to finish for me anyway..Never again would i stay with this hotel.. since coming back i've made contact with the hotel's manager theyve promised again its being dealt with this being one email.. and that i would be refunded in full for... four..... different separate transfers...totally around 300 euros... that was five weeks ago since returning home we are no further forward nothing been resolved iv'e made emails and sent receipts to ...i'm still waiting...to top it all there's no direct line to call there complaints department a big company like Becelo. you have to email staying within the quoted amount of words. which i couldn't.
    Round Indicators
    cooldad1010 Little Fransham, United Kingdom. 01/17/2018 Couples

    “Ideal break”

    The hotel and its facilities in our opinion was very good value for money it was clean very well presented and all bar 1 of the staff were very helpful and pleasant to deal with. if there was one thing to chance it would be to have either coffee making facilities in each room or a coffee machine in each block, we were at the top of the furthest away block and it was a trek 1st thing in the morning for your 1st cuppa.
    Round Indicators
    Sandie L 01/16/2018 Couples

    “Perfect Getaway”

    I came here with my partner for a bit of spring sun. We had upgraded to premier before arriving as the reviews I read in here raved about it. And I am so glad we did! Our room was lovely, clean! At food times we had a separate area which was quiet - he main food area was very busy as to be expected will all inclusive. And the food was the best from any all inclusive I had ever been to. Fresh, changed daily, so much choice. It was my birthday and I was even left with chocolate and a bottle of fizz which was so sweet. Perfect location for shops, beach, and town. Walked everywhere all holiday. Perfect temperature this time of year - however did thunder and lightening on the coach back to the airport but didn’t mind that ha! I would defiantly commend and return! No complaints. 4 Star :)
    Round Indicators
    Cubk 01/15/2018 Couples

    “Winter Sun! ”

    My boyfriend and I have just returned home from a week at Occidental Jandia Mar. I use trip advisor as a guide for booking all of my holidays so thought I would write an in depth and honest review. GOOD POINTS: Lovely reception area, very big and clean. Smooth check in and was given the key card to room 048. Room was a good size, clean, beds very comfy (two singles pushed together, can be annoying when in a couple) fan in room was brilliant, but it wasn’t required all night due to the time of the year we visited. Room has a hair dryer in the bathroom which is okay, if you like a powerful hair dryer I would take your own. Tv in the room has a few English channels if you are interested. No iron/ ironing board in the room. Safe in the room for an additional surcharge (€4 a day I think?) Nice and powerful shower with a bath. A selection of complimentary shower gels/ shampoos given. Drinks were good, all local spirits unless you pay the extra for plus package to get branded spirits etc. Lovely clean pool area, plenty of sun beds, heated pool is nice especially for this time of year as the other pool was freezing. WiFi is free and we found it fairly good, didn’t lose signal sometimes but wasn’t an issue. Snack bar was brilliant for lunch time, you can make your own toasties, salads, burgers and help yourself to drinks. Breakfast buffet was nice with lots of different choices of things. BAD POINTS I am NOT a fussy eater at all, however the meals in the buffet restaurant at lunch and tea time are appalling. Very bland, repetitive, cold and poor hygiene. On one night, a chef was handling raw chicken with kitchen tongues and using the same tongues to turn over a different meat on the grill (it wasn’t chicken) so this is worrying as chicken can lead to food poisoning if not handled correctly. Staff seem to not really care about what they are serving. Restaurant is more like a school canteen. I was really disappointed when we discovered this was the case, I had read some reviews which had said this and chose to ignore. Please don’t they’re true! Luckily we brought money to eat out at night time but I feel for those who had no choice but to eat it. Hotel on top of a massive hill which wasn’t an issue for us but be aware when booking. A shuttle transfer runs at various points to get to the beach. Not many restaurants in walking distance, however taxis are cheap and cost about €5 to the area of restaurants. On the whole this was an enjoyable holiday but the hotel really needs to address the disgusting food that is being served at the buffet restaurant during lunch and tea.

    EVALUATION

    Round Indicators

    • january 17 2018
    • South Shields, United Kingdom
    • Couples

    graham O

    “substandard 4 star”


    It always amuses me how we can view and rate something so very differently, and this Hotel has reviews from excellent down to terrible. There are over 5,000 varying reviews, which makes it incredibly difficult to make an informed choice. I trawled through a lot of these reviews prior to booking this holiday, but decided to go for it and make my own impression. The restaurant would be more accurately described as a canteen, and my experience was based on the 19-2000 eating slot, in which you had to compete with over 200 hungry people. The noise generated in this large room was quite exceptional, making it difficult to converse with your partner sitting opposite. To escape this noise, you can sit in the outdoor area, which has a limited number of seats, and your meal is further chilled by the cool evening breeze. I can understand the various food serving areas being spread out to avoid queuing, but by the time you have visited all these areas to see whats on offer, load your plate, and then navigate your way back through tables and people, your food is always cold. It is most important to reserve your chair and table with a cardigan/jacket, putting a drink on there doesn't work, the over zealous staff just make it disappear, you learn pretty quickly! There is quite an overwhelming choice of foods, catering for all tastes, so no complaint there, but the grilled meat section is undoubtedly poor quality. The bars are undermanned leading to queues. Our room in cell block 9 was perfectly fine. Don't be conned into paying an extra £40 for a sea view, unless you've brought your binoculars. There are 3 shuttle buses out and 3 back, to the beach/outskirts of the town, but during the day only, and the taxi was 3.5 euros to town. (Morro Jable is less than exciting). The Hotel is set on a really steep hill, leading down to the beach, which gets your knee caps on the walk down, and the calf muscles on the return, so not really for the less mobile.


    EVALUATION

    Round Indicators

    • january 17 2018
    • Oxford, United Kingdom
    • Family

    bromley4393

    “holiday spoilt by the hotels lack of responsibilities regarding transfers”


    We booked direct through Barcelo hotels for a special treat for my mum's and her sisters birthday break a" simple" four night break with transfers included within the price and our budget..I made many phone calls to get it just perfect. Anyway on arriving we waited and waited after giving details flight numbers etc before hand as stated!!..we.phoned the hotel twice we were given two different stories to why there wasn't anyone at the airport to pick us up.We finally arrived three hours later paying for a transfer that was already included in our hotel package. .On arriving at the hotel things didn't seem to get any better First impressions reception very rude and wasn't taking any responsibilities for this extra payment although they could see we'd followed the out line of the booking..Luckily the room the view and grounds etc were just lovely things were looking up. The next morning liked asked i went to reception to sort the matter out making sure that we would have our paid transfer back and that we would get a full refund back for the transfer we hadn't received and the cost of the one we had paid. The management couldn't even get this sorted before departing fours days later bothering me with emails, notes and calls to my room asking for details that they should already have known.So again a visit to the reception asking what was going on!!! we ended up taking it upon ourselves to book other transfer as nothing had been resolved between the hotel and the transfer company they were using. Again our money was exchanged we just needed to have a reliable company to get us to the airport on time. The next morning the weather was nice everything was packed and we would enjoy our hours we had left relaxing by the pool i'd rang the hoppa service the night before who gave us a time to which to wait etc i felt happy this would happen. We arrived at reception ten minutes early as i wanted to be reassured by the guest experience manager and to express my feeling of the hotel which really weren't good!!! also regarding our full reimbursement for all the costs that we had paid out unnecessary. As we were talking to my surprise ( by this time half an hour over) a bus stopped with no name the driver didn't get out and drove off." This was our transfer" the same company booked in the first place that the hotel staff said they weren't going to be using any more due to problems they were having ...by this time i was very upset the manager said they couldn't pay for a taxi for us... the manager wasn't around to give the go ahead by this time we had an hour and a half to get to the airport being about an hour away...so again a final payment was made by us what choice did we have really i was taken by surprize a four star not being able to resolve this simple problem there was so many other things wrong but i wanted to the best of what i could for my mother...!! we needed to get to the airport also for my mother who was using the special assistance service this was a nightmare from start to finish for me anyway..Never again would i stay with this hotel.. since coming back i've made contact with the hotel's manager theyve promised again its being dealt with this being one email.. and that i would be refunded in full for... four..... different separate transfers...totally around 300 euros... that was five weeks ago since returning home we are no further forward nothing been resolved iv'e made emails and sent receipts to ...i'm still waiting...to top it all there's no direct line to call there complaints department a big company like Becelo. you have to email staying within the quoted amount of words. which i couldn't.


    EVALUATION

    Round Indicators

    • january 17 2018
    • Little Fransham, United Kingdom
    • Couples

    cooldad1010

    “Ideal break”


    The hotel and its facilities in our opinion was very good value for money it was clean very well presented and all bar 1 of the staff were very helpful and pleasant to deal with. if there was one thing to chance it would be to have either coffee making facilities in each room or a coffee machine in each block, we were at the top of the furthest away block and it was a trek 1st thing in the morning for your 1st cuppa.


    EVALUATION

    Round Indicators

    • january 16 2018
    • Couples

    Sandie L

    “Perfect Getaway”


    I came here with my partner for a bit of spring sun. We had upgraded to premier before arriving as the reviews I read in here raved about it. And I am so glad we did! Our room was lovely, clean! At food times we had a separate area which was quiet - he main food area was very busy as to be expected will all inclusive. And the food was the best from any all inclusive I had ever been to. Fresh, changed daily, so much choice. It was my birthday and I was even left with chocolate and a bottle of fizz which was so sweet. Perfect location for shops, beach, and town. Walked everywhere all holiday. Perfect temperature this time of year - however did thunder and lightening on the coach back to the airport but didn’t mind that ha! I would defiantly commend and return! No complaints. 4 Star :)


    EVALUATION

    Round Indicators

    • january 15 2018
    • Couples

    Cubk

    “Winter Sun! ”


    My boyfriend and I have just returned home from a week at Occidental Jandia Mar. I use trip advisor as a guide for booking all of my holidays so thought I would write an in depth and honest review. GOOD POINTS: Lovely reception area, very big and clean. Smooth check in and was given the key card to room 048. Room was a good size, clean, beds very comfy (two singles pushed together, can be annoying when in a couple) fan in room was brilliant, but it wasn’t required all night due to the time of the year we visited. Room has a hair dryer in the bathroom which is okay, if you like a powerful hair dryer I would take your own. Tv in the room has a few English channels if you are interested. No iron/ ironing board in the room. Safe in the room for an additional surcharge (€4 a day I think?) Nice and powerful shower with a bath. A selection of complimentary shower gels/ shampoos given. Drinks were good, all local spirits unless you pay the extra for plus package to get branded spirits etc. Lovely clean pool area, plenty of sun beds, heated pool is nice especially for this time of year as the other pool was freezing. WiFi is free and we found it fairly good, didn’t lose signal sometimes but wasn’t an issue. Snack bar was brilliant for lunch time, you can make your own toasties, salads, burgers and help yourself to drinks. Breakfast buffet was nice with lots of different choices of things. BAD POINTS I am NOT a fussy eater at all, however the meals in the buffet restaurant at lunch and tea time are appalling. Very bland, repetitive, cold and poor hygiene. On one night, a chef was handling raw chicken with kitchen tongues and using the same tongues to turn over a different meat on the grill (it wasn’t chicken) so this is worrying as chicken can lead to food poisoning if not handled correctly. Staff seem to not really care about what they are serving. Restaurant is more like a school canteen. I was really disappointed when we discovered this was the case, I had read some reviews which had said this and chose to ignore. Please don’t they’re true! Luckily we brought money to eat out at night time but I feel for those who had no choice but to eat it. Hotel on top of a massive hill which wasn’t an issue for us but be aware when booking. A shuttle transfer runs at various points to get to the beach. Not many restaurants in walking distance, however taxis are cheap and cost about €5 to the area of restaurants. On the whole this was an enjoyable holiday but the hotel really needs to address the disgusting food that is being served at the buffet restaurant during lunch and tea.


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