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Occidental Jandía Mar

Texto: 37550 Opposite Jandía beach, it boasts a large wellness centre and a wide range of sports activities. C/ Playa del Jable s/n. Barranco de Vinamar | 35625 Jandía, Pájara (Fuerteventura)
+34 928 54 65 00 +34 928 542 570
Occidental Jandía Mar Texto: 37550 4 out of 5 based on 4150 ratings. 4150 user reviews.
Occidental Jandía Mar reviewed by W6732YOdavidb on . Nice looking hotel but spoilt by a lack of attention to detail. The hotel has a pleasant feel to it with nice bars and pools. The all inclusive buffet and drinks are ok. Food offerings dont cater well for Vegetarians or Vegans. Our room had quite thin walls and... Rating: 4
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Occidental Jandía Mar

C/ Playa del Jable s/n. Barranco de Vinamar   35625 Jandía, Pájara (Fuerteventura)  


Places of Interest

84 km Fuerteventura

45 km Las Playitas Golf Course

600 m Jandía beach

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Jandía Mar

4.0/5 Round Indicators
| 4182 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

33% Complete

1393

Very good

39% Complete

1659

Average

17% Complete

732

Poor

5% Complete

246

Very poor

3% Complete

154

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    Round Indicators
    Jrcrock 02/25/2017 Family

    “Great Feb Break”

    Just back from a fantastic week at this lovely hotel. Plus points - Gorgeous spacious rooms, friendly helpful staff throughout, nice food, and a proper heated pool, great weather 🌞. Slight Negatives - restaurant very large so noisy and not overly relaxing (only in the evening), at times could have done with a few more bar staff. Overall would highly recommend the hotel to families of all ages, the entertainment team work extremely hard to ensure all children have a great time with a good mix of activities that should have something for most kids. The food quality is good and the dining experience as a whole is more enjoyable sitting outside. The resort of Morro jable is lovely with a beautiful beach and several lovely restaurants along the beach front which offer a lovely inexpensive option for an alternative to the hotel restaurant for dinner.
    Round Indicators
    ccassidy908 Meltham, United Kingdom. 02/24/2017 Family

    “Feb half term fun”

    Overall good hotel but prefer the barcelo thalasso spa in caleta de fuste mainly due to location. This hotel is a bit isolated & up very steep hill. Rooms were good size but can be noisy hence move on 3rd day due to crying baby next door. Did pay extra for sea view which got but not really worth it as hardly any sun on balconies. Beds were very comfy & rooms clean. It's s really big hotel with lots of space so great for kids to play. Pools nice even though didn't venture in as too cold! But kids liked heated pool but froze when got out but have to expect this time of year. Only real complaint was the food temperature in restaurant, have stayed in many barcelo hotels & I would rate this one lowest for food temp. Variety was ok but didn't like size of dinning area as felt had to go so far for drinks which was all self service again at last barcelo in Tenerife in summer had waiter service for drinks which I prefer especially with kids as several trips to et food & drinks. Best part was the animation team & Barcy club who were excellent. Can recommend princess party even though extra charge. Probably wouldn't come bk to hotel due to transfer from airport but did have fun!
    Round Indicators
    Ingrid C Jonkoping, Sweden. 02/23/2017 Couples

    “Staff ruined our holiday”

    Unfortunately, the staff managed to ruin our holiday. We chose this hotel because we were not sure if we were going to have a nice weather, so we decided to look for a hotel with a Spa. However, it turned out that the spa is not included. We have been to many hotels with Spa centre and the pool area of the spa and the sauna were always for free. Apparently, it was for free in this hotel too until last November when they decided to charge for it. So, we were expecting that the pool area and the sauna in the spa is for free and we have to pay only for massages and other special treatment. When we expressed our disappointment at the reception upon check in, the lady said that it was written on their website. We asked to show us where and she was right - it was written that they charge for the spa, but on the spacial spa page of the hotel with little letters at the end of the text. Needless to say, we did not check the special Spa page on the website. However, the spa not being included is not the worst thing. The worst thing is how we were treated when we complained about that. 1 We asked the receptionist to show us where is written - then she said she would check that and she started serving other customers while we were waiting to check in *(after long travelling). After other people came and she served them too. This happened about 5 times and we were still waiting. At the end she finally printed the page and showed us. We said it was misleading to hide this and she responded a few times "Its your opinion". Very rude! Later we returned to the reception and asked to speak to the hotel manager because we wanted to complain about how we were treated. We did not speak to a hotel manager but instead they called "guest experience manager" Zsofia, who was useless. She was just repeating that it is all written on their page and despite the fact that I emphasised I am complaining mainly because of the behaviour of the receptionist she did not address that. The guest experience manager did not improve our experience. I do not think she really cared, because I told her that I am going to complain about that on trip adviser. If she cared, she could of offered us some solution e.g 1 hour in the sauna or at least something to make her guest calmer. That would not cost them a dime and that is how you deal with unhappy customers. She did nothing to calm us down or make sure we were happy. Needless to say after all this, we did not purchase massages or any other services from the spa, so their loss. Another think we did not like were the cocktails next to the swimming pool. They were premixed for the all inclusive clients and were served in coca cola paper cups. You do not expect that from a four star hotel. At first I thought it was because of safety around the pool, but after that I saw some people that payed for drinks and had their fancy glass cups around the pool. Next, we ordered a room with a sea view. We got a room with a view to a building and you could see a little bit of sea above the building. Not really a sea view. Another misleading thing. Next, the staff need to go for a first aid course. While waiting at the reception a man fainted and hit his head on the floor. The two guys on the reception did not know what to do. Fortunately, the guy gained consciousness immediately and said he was fine. They just believed him and let him go. He was later lying on the sofa next to the reception unattended. He could of been dying there for all we knew. Next, location. The hotel is located on a hill. You have to climb a lot of you decide to walk to the beach. They have a free bus to the beach but goes there only until 12.00 and after that it comes back. But you cannot go by this bus t the beach after 12 lunchtime. Not recommended for older people that do not want to stay only in the hotel. I do not recommend this hotel and we or anybody we know will never be back there. Great job Zsofia!

    OccidentalJM, Guest Experience at Occidental Jandia Mar, responded to this review
     Dear Ingrid, Although we are quite surprised and dismayed by the content of your review regarding your holiday at our hotel , please rest assured that your comments have been taken onboard and revised by the entire Management team, however we would like to take this opportunity to clarify certain aspects of your review as a simple matter of exactness of the information reported. We understand reading your review that apprently you were not properly informed about your All Inclusive type of meal plan upon reservation and would like to take the opportunity to point out that,as reported on our website as well as explained upon arrival at the check-in process and indicated in the brossures, the entrance to the Spa is reported to be available against an extra charge. We have taken good note of your remarks related to the service you received upon check in and apologize for the exceptional wait you experienced upon your arrival, we will do our utmost to improve on this aspect of our services and extend our sincere apologies for any inconvenience caused to you and your loved ones. At the same time we would like to clarify that during the process of your check-in our recepcionists were attending other guests and we only asked for a moment to be waited untill we can pay our fullest attention onto serving you with our best itention. Also we would like to clarify that our guest who got weak meanwhile being attended at our reception did not lose his consciousness any time and got immediate help from two of our recepcionists and they are certificated to give fist aid in case it is needed. The guest got seated on our loungers in the lobby area and offered water as well by our staff. He was attended by us meanwhile recovering and after 15 minutes he got better and left to his room. Furthermore we would like to take this opportunity to point out that in the area of the reception we have a defibrillator as well and there are always several members of the staff on duty who are certificated to use it. And we would like to highlight that anytime of the day when it is necessary and needed our recepcionists can call for ambulance. Also we have read your comments on the room we have accommodated you in and sincerely regret your disappointment on the view of your room and encourage you for a future holiday planning to visit our website where you will find a thorough description of our hotels' rooms and facilities to make sure you book the one that best meets your holiday needs and wishes. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Kind regards from Jandía, Zsofia Berta Guest Experience Manager

    Round Indicators
    elisabethw754 Royal Tunbridge Wells, United Kingdom. 02/22/2017 Family

    “Amazing holiday and their amazing animation crew”

    We had alot of fun during our holiday! The animation crew was great. Certainally a great place to take the children and garenteed to have plenty of fun! Buffet food was ok but still enjoyed my self with the family and certainally would go back thanks to the animation team and the use of the wifi was a bonus
    Round Indicators
    ClausPrimdahl Skive. 02/21/2017 Family

    “Very nice hotel ”

    We stayed at the occidental Jandia mar for a week! 2 adults and one child at 9 year! Very nice and clean room with a 180 degree sea view! The garden is very nice and the all inclusive food is very good and varied! The staff are friendly and helpful! There are about 10 minutes walk to the beach on a steep hill! The beach is definitely one of the best on Fuerteventura! For runners and hikers the path to the highest mountain on fuertevente starts at the back of the hotel and is about 15 km back and fourth! Very beautiful with a fantastic view at the top! Hereby my best recommendation to the Barcelo/ Occidental Jandia Mar Hotel!

    EVALUATION

    Round Indicators

    • february 25 2017
    • Family

    Jrcrock

    “Great Feb Break”


    Just back from a fantastic week at this lovely hotel. Plus points - Gorgeous spacious rooms, friendly helpful staff throughout, nice food, and a proper heated pool, great weather 🌞. Slight Negatives - restaurant very large so noisy and not overly relaxing (only in the evening), at times could have done with a few more bar staff. Overall would highly recommend the hotel to families of all ages, the entertainment team work extremely hard to ensure all children have a great time with a good mix of activities that should have something for most kids. The food quality is good and the dining experience as a whole is more enjoyable sitting outside. The resort of Morro jable is lovely with a beautiful beach and several lovely restaurants along the beach front which offer a lovely inexpensive option for an alternative to the hotel restaurant for dinner.


    EVALUATION

    Round Indicators

    • february 24 2017
    • Meltham, United Kingdom
    • Family

    ccassidy908

    “Feb half term fun”


    Overall good hotel but prefer the barcelo thalasso spa in caleta de fuste mainly due to location. This hotel is a bit isolated & up very steep hill. Rooms were good size but can be noisy hence move on 3rd day due to crying baby next door. Did pay extra for sea view which got but not really worth it as hardly any sun on balconies. Beds were very comfy & rooms clean. It's s really big hotel with lots of space so great for kids to play. Pools nice even though didn't venture in as too cold! But kids liked heated pool but froze when got out but have to expect this time of year. Only real complaint was the food temperature in restaurant, have stayed in many barcelo hotels & I would rate this one lowest for food temp. Variety was ok but didn't like size of dinning area as felt had to go so far for drinks which was all self service again at last barcelo in Tenerife in summer had waiter service for drinks which I prefer especially with kids as several trips to et food & drinks. Best part was the animation team & Barcy club who were excellent. Can recommend princess party even though extra charge. Probably wouldn't come bk to hotel due to transfer from airport but did have fun!


    EVALUATION

    Round Indicators

    • february 23 2017
    • Jonkoping, Sweden
    • Couples

    Ingrid C

    “Staff ruined our holiday”


    Unfortunately, the staff managed to ruin our holiday. We chose this hotel because we were not sure if we were going to have a nice weather, so we decided to look for a hotel with a Spa. However, it turned out that the spa is not included. We have been to many hotels with Spa centre and the pool area of the spa and the sauna were always for free. Apparently, it was for free in this hotel too until last November when they decided to charge for it. So, we were expecting that the pool area and the sauna in the spa is for free and we have to pay only for massages and other special treatment. When we expressed our disappointment at the reception upon check in, the lady said that it was written on their website. We asked to show us where and she was right - it was written that they charge for the spa, but on the spacial spa page of the hotel with little letters at the end of the text. Needless to say, we did not check the special Spa page on the website. However, the spa not being included is not the worst thing. The worst thing is how we were treated when we complained about that. 1 We asked the receptionist to show us where is written - then she said she would check that and she started serving other customers while we were waiting to check in *(after long travelling). After other people came and she served them too. This happened about 5 times and we were still waiting. At the end she finally printed the page and showed us. We said it was misleading to hide this and she responded a few times "Its your opinion". Very rude! Later we returned to the reception and asked to speak to the hotel manager because we wanted to complain about how we were treated. We did not speak to a hotel manager but instead they called "guest experience manager" Zsofia, who was useless. She was just repeating that it is all written on their page and despite the fact that I emphasised I am complaining mainly because of the behaviour of the receptionist she did not address that. The guest experience manager did not improve our experience. I do not think she really cared, because I told her that I am going to complain about that on trip adviser. If she cared, she could of offered us some solution e.g 1 hour in the sauna or at least something to make her guest calmer. That would not cost them a dime and that is how you deal with unhappy customers. She did nothing to calm us down or make sure we were happy. Needless to say after all this, we did not purchase massages or any other services from the spa, so their loss. Another think we did not like were the cocktails next to the swimming pool. They were premixed for the all inclusive clients and were served in coca cola paper cups. You do not expect that from a four star hotel. At first I thought it was because of safety around the pool, but after that I saw some people that payed for drinks and had their fancy glass cups around the pool. Next, we ordered a room with a sea view. We got a room with a view to a building and you could see a little bit of sea above the building. Not really a sea view. Another misleading thing. Next, the staff need to go for a first aid course. While waiting at the reception a man fainted and hit his head on the floor. The two guys on the reception did not know what to do. Fortunately, the guy gained consciousness immediately and said he was fine. They just believed him and let him go. He was later lying on the sofa next to the reception unattended. He could of been dying there for all we knew. Next, location. The hotel is located on a hill. You have to climb a lot of you decide to walk to the beach. They have a free bus to the beach but goes there only until 12.00 and after that it comes back. But you cannot go by this bus t the beach after 12 lunchtime. Not recommended for older people that do not want to stay only in the hotel. I do not recommend this hotel and we or anybody we know will never be back there. Great job Zsofia!


    OccidentalJM, Guest Experience at Occidental Jandia Mar, responded to this review
    Dear Ingrid, Although we are quite surprised and dismayed by the content of your review regarding your holiday at our hotel , please rest assured that your comments have been taken onboard and revised by the entire Management team, however we would like to take this opportunity to clarify certain aspects of your review as a simple matter of exactness of the information reported. We understand reading your review that apprently you were not properly informed about your All Inclusive type of meal plan upon reservation and would like to take the opportunity to point out that,as reported on our website as well as explained upon arrival at the check-in process and indicated in the brossures, the entrance to the Spa is reported to be available against an extra charge. We have taken good note of your remarks related to the service you received upon check in and apologize for the exceptional wait you experienced upon your arrival, we will do our utmost to improve on this aspect of our services and extend our sincere apologies for any inconvenience caused to you and your loved ones. At the same time we would like to clarify that during the process of your check-in our recepcionists were attending other guests and we only asked for a moment to be waited untill we can pay our fullest attention onto serving you with our best itention. Also we would like to clarify that our guest who got weak meanwhile being attended at our reception did not lose his consciousness any time and got immediate help from two of our recepcionists and they are certificated to give fist aid in case it is needed. The guest got seated on our loungers in the lobby area and offered water as well by our staff. He was attended by us meanwhile recovering and after 15 minutes he got better and left to his room. Furthermore we would like to take this opportunity to point out that in the area of the reception we have a defibrillator as well and there are always several members of the staff on duty who are certificated to use it. And we would like to highlight that anytime of the day when it is necessary and needed our recepcionists can call for ambulance. Also we have read your comments on the room we have accommodated you in and sincerely regret your disappointment on the view of your room and encourage you for a future holiday planning to visit our website where you will find a thorough description of our hotels' rooms and facilities to make sure you book the one that best meets your holiday needs and wishes. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Kind regards from Jandía, Zsofia Berta Guest Experience Manager

    EVALUATION

    Round Indicators

    • february 22 2017
    • Royal Tunbridge Wells, United Kingdom
    • Family

    elisabethw754

    “Amazing holiday and their amazing animation crew”


    We had alot of fun during our holiday! The animation crew was great. Certainally a great place to take the children and garenteed to have plenty of fun! Buffet food was ok but still enjoyed my self with the family and certainally would go back thanks to the animation team and the use of the wifi was a bonus


    EVALUATION

    Round Indicators

    • february 21 2017
    • Skive
    • Family

    ClausPrimdahl

    “Very nice hotel ”


    We stayed at the occidental Jandia mar for a week! 2 adults and one child at 9 year! Very nice and clean room with a 180 degree sea view! The garden is very nice and the all inclusive food is very good and varied! The staff are friendly and helpful! There are about 10 minutes walk to the beach on a steep hill! The beach is definitely one of the best on Fuerteventura! For runners and hikers the path to the highest mountain on fuertevente starts at the back of the hotel and is about 15 km back and fourth! Very beautiful with a fantastic view at the top! Hereby my best recommendation to the Barcelo/ Occidental Jandia Mar Hotel!


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