Views of Barceló Jandía Mar  Hotel Complex

Occidental Jandía Mar

Texto: 37570 Opposite Jandía beach, it boasts a large wellness centre and a wide range of sports activities. C/ Playa del Jable s/n. Barranco de Vinamar | 35625 Jandía, Pájara (Fuerteventura)
+34 928 54 65 00 +34 928 542 570
Occidental Jandía Mar Texto: 37570 4 out of 5 based on 5086 ratings. 5086 user reviews.
Occidental Jandía Mar reviewed by carolinetO9835MS on . Fab hotel 1st family holiday with our 6 month son. Staff were very friendly and extremeley helpful. Rooms are big and clean. Lovely deep bath and plenty toiletries to use in room. Food and drink were excellent... Rating: 4
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Occidental Jandía Mar

C/ Playa del Jable s/n. Barranco de Vinamar   35625 Jandía, Pájara (Fuerteventura)  


Places of Interest

84 km Fuerteventura

45 km Las Playitas Golf Course

600 m Jandía beach

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Jandía Mar

4.0/5 Round Indicators
| 5317 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

34% Complete

1816

Very good

38% Complete

2072

Average

17% Complete

914

Poor

5% Complete

312

Very poor

3% Complete

205

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    Round Indicators
    leecL5378PD Leeds, United Kingdom. 11/20/2017 Family

    “Family Break”

    The hotel is nicely situated, and the two pools are attractive and well set out. The rooms are simple and always cleaned to a high standard. What really lets this hotel down is the food, which is awful. A limited selection, tasteless and badly cooked (one burger at the poolside bar was raw in the middle), and sometimes not even hot. For a supposed 4-star hotel this is not acceptable, and we paid a lot of money for a family of five on an all-inclusive package. We ended up having to eat out a lot... Even the breakfast was unappealing, and it was impossible to get a decent cup of coffee without having to pay extra for it (and even that option wasn't available at breakfast). We would only recommend this hotel if you can avoid having to eat, and pay for, the food.
    Round Indicators
    Kevin P Warrington, United Kingdom. 11/20/2017 Family

    “Family winter holiday”

    Was a quiet time for children but our two year old grand-daughter loved the pools and shows. We were all inclusive which was great as we didn't have to keep a check on how much we were spending on food, drinks etc.
    Round Indicators
    Tigger5794 Sheffield, United Kingdom. 11/19/2017 Friends getaway

    “Will not be going back ”

    The good news: Pools great, plenty of sunbeds, clean, a quiet pool and one that was a bit busier, heated and filled with kids. Rooms were great, beds comfy, spacious and clean. The bad news: Staffing levels - on arrival, after travelling for 10 hours, 2 staff on reception checking 20+ people in, not a great welcome. Queues for the bar as only one person on the bar. The restaurant was like a school dining room, difficult to find a table, queues for food, good when we managed to get it. Location - didn’t expect the beach to be so far from the hotel, photos misleading. Fortunately, we were fit enough to climb the hill back to the hotel. Fuertaventura is a great destination and there are a lot of hotels providing a better service than this one.

    OccidentalJM, Guest Relations Manager at Occidental Jandia Mar, responded to this review
     Dear Guest, Thank you for the time you took out of your day to share your comments regarding your recent stay in our Occidental Jandía Mar hotel. We have taken good note of your remarks related to the service you received upon check in and apologize for the exceptional wait you experienced upon your arrival, we will do our utmost to improve on this aspect of our services and extend our sincere apologies for any inconvenience caused to you and your loved ones. As well as your mention on the queues at times in our bar and regret reading your dissatisfaction, our barmen shifts are studied to ensure an impeccable service throughout the day and are reinforced during peak hours, nevertheless we commit to improve on this aspect of our services so as to avoid receiving this kind of feedback in the future. We would like to add to your mention in connection with the location of our hotel that we provide free shuttlebus service every day to the lovely beach of Jandía. Moreover, we are glad you enjoyed the beauty of our pool area as well as the comfort of our sunbeds. Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Kind regards, Guest Experience Department

    Round Indicators
    Brian K 11/19/2017 Couples

    “Wrong hotel ”

    Went to the occidental (ex Barcelo group) Jandia for a weeks sunshine get away break,we have stayed with this hotel group a number of times. This hotel is definitely a family hotel with good facilities for youngsters and their parents but not for older couples ie the grey brigade. Firstly the check in process was diabolical queue once and then hey ho go away fill these forms out then queue up all over again. why not put extra staff on when there are lots guests (a coach loads) are arriving. There has no visible concierge service. We then tried to find our room (with its sea view which was non existent) with our two large suit cases lugging them up many many many flights of stairs ramps and corridors with the help of a useless map and non existent confusing signage. We were by no means on our own in this endeavour as over the week we directed many guests to their rooms,thus ruling out the thought it must be us. When we eventually arrived at our room it was lovely to see mountain goats grazing outside the room ! We then had to ask for a room change which went well 3 days later. The food hall/canteen was revelation. I have never seen one so large. Breakfast and dinner was one for all and all for ones self. The lack of crockery and simple utensils ie cutlery. Plates. And Glasses only exasperated the food feeding frenzy, feeding of the 5000 came to mind, though people watching was amazing. I couldn’t imagine it in the busy summer holiday period!! The one saving grace was the food was good and what staff there was were very helpful when they could be. Apparently this is the future for hotels Really! Cattle markets comes to mind. A trip to the beach required an oxygen mask on the way back to the hotel there was certainly no need for the gym as a a trip to our room and the beach was more than adequate keep fit for one day. On the plus side the the weather and beach’s were brilliant the sea water lovely and warm. The hotel pool surrounding snack-bar areas and staff were lovely. The Hotel management need to look into staffing issues especially the lack of them in strategic areas ie reception area upon arrival and the food hall as this lets the hotel down. Secondly the signage and lighting around the grounds needs vast improvement which would probably save on safety issues. Thirdly a bit of common sense on room allocation would certainly be very helpful The travel agents we booked through are much to blame for not advising us properly on the hotel likewise the hotel can not be entirely to blame as our budget was not an issue.
    Round Indicators
    shugdiver St Helens . 11/19/2017 Family

    “Disappointing, not up to standard you expect for all-inclusive”

    Travelled 18th Sept 17 Arriving at reception is best described as a shambles, with rooms not allocated until 2, there were long queues. When you got to the desk you were handed forms to fill in which then delayed quest behind you in the queue whist you filled them in. Suggestion to management go along the line and hand the forms our so they can be filled in before you get to the desk, not rocket science. We were give a poor Photostat map of the hotel ground and directed to the lift to take us down to the floor below were we had to find our way to our rooms on the other side on the hotel past the two pools. With no porter to help and no signs directing you it was at best a difficult experience for our group of fit 70 year guest. First impression of room was clean and a good size but very dull lighting. Fridge broken and empty and one bottle of water on the dressing table, no coffee/tea facilities with an absence of any hotel information of any kind which you normal expect in any hotel to inform you of the facilities’ etc. TV had no real British channels but the free Wi-Fi worked fine in the room and around the hotel. Safe charge expensive, a good hotel does not charge. Restaurant was very large catering for 550 guests in two sittings in the evening; it is best described for those of us old enough to remember a 1960 Bullins holiday camp, very noisy and chaotic. It was noticeable the short number of staff clearing re laying the tables; they had an impossible task in such large restaurant. A lot of the table were unstable with wedges or paper holding them steady. All food and drinks was self service, getting a drink could be difficult as over the week we only had a fully dressed table with cutlery and glasses. The basic drink selection was of beer, soft drinks and undrinkable cheap wine. Breakfast was a challenge to find a bowl for your tined fruit or cereal, after several requests to staff and reception we gave up, although you could serve yourself to a cup of tea or coffee in a real cup and saucer for breakfast you could only obtain same from a vending machine under the main staircase, should you prefer a cup and saucer there was an additional charge of 1.50 euro. The food quality overall for the size of the restaurant was good with a show cooking station in the centre of the restaurant offering different dishes from around the world. Outside on the patio they had barbecue cooking most evenings. The pool bar was self service for the basic drinks selection; with spirits etc served by pleasant staff branded drinks are not included in the all inclusive deal like the coffee. The pool restaurant served snack at lunch time and a small selection of basic drinks. The evening lobby bar was very well laid out with nice furniture a fully stocked bar with branded drinks all at an extra cost including coffee. There was a grand piano which over our weeks stay remained un- played. The Toscana restaurant was on the same floor which you could use on one evening of your stay FOC if you had paid extra as a Barcelo plus guest. The plus guest could also use this restaurant for breakfast every day with the benefit of having full table settings and bowls. The two pools were very well maintained with pool attendants checking the numbered beds for ant towels left too long unattended, during our week’s stay we had no problem finding beds although a shaded are was more difficult as there are no parasols due to the high winds that blow for fear of injuring guests. There are two toilet blocks around the two pools but they are hidden as there are no signs telling guest they are there. The children had a water fountain was very popular near the children’s club, which was staffed by very hard working staff all through the day. The entertainment team worked hard around the pool to keep everybody happy with their evening shows very professional. With two evenings outside entertainers came in. The down side for the shows was with the late second sitting in the restaurant the main show only stated at 10pm with nothing until then not even a piano player, made the hotel soulless. The hotel is at the top of a very steep hill which is difficult even to walk down, there is a hotel bus at certain time during the day, best bet is get a taxi which are not expensive. Having the fortune to take several holidays a year this hotel will not be on our return list, they need to get the act together with the points above and get a professional marketing team in to promote the facilities they have you will never get guest to pay for the Plus package and the Toscano restaurant if you do not make it easy to oblation the information there is not even a menu or cost outside the restaurant. Overall this is a very average hotel which could be a lot better if they put the mind to it.

    EVALUATION

    Round Indicators

    • november 20 2017
    • Leeds, United Kingdom
    • Family

    leecL5378PD

    “Family Break”


    The hotel is nicely situated, and the two pools are attractive and well set out. The rooms are simple and always cleaned to a high standard. What really lets this hotel down is the food, which is awful. A limited selection, tasteless and badly cooked (one burger at the poolside bar was raw in the middle), and sometimes not even hot. For a supposed 4-star hotel this is not acceptable, and we paid a lot of money for a family of five on an all-inclusive package. We ended up having to eat out a lot... Even the breakfast was unappealing, and it was impossible to get a decent cup of coffee without having to pay extra for it (and even that option wasn't available at breakfast). We would only recommend this hotel if you can avoid having to eat, and pay for, the food.


    EVALUATION

    Round Indicators

    • november 20 2017
    • Warrington, United Kingdom
    • Family

    Kevin P

    “Family winter holiday”


    Was a quiet time for children but our two year old grand-daughter loved the pools and shows. We were all inclusive which was great as we didn't have to keep a check on how much we were spending on food, drinks etc.


    EVALUATION

    Round Indicators

    • november 19 2017
    • Sheffield, United Kingdom
    • Friends getaway

    Tigger5794

    “Will not be going back ”


    The good news: Pools great, plenty of sunbeds, clean, a quiet pool and one that was a bit busier, heated and filled with kids. Rooms were great, beds comfy, spacious and clean. The bad news: Staffing levels - on arrival, after travelling for 10 hours, 2 staff on reception checking 20+ people in, not a great welcome. Queues for the bar as only one person on the bar. The restaurant was like a school dining room, difficult to find a table, queues for food, good when we managed to get it. Location - didn’t expect the beach to be so far from the hotel, photos misleading. Fortunately, we were fit enough to climb the hill back to the hotel. Fuertaventura is a great destination and there are a lot of hotels providing a better service than this one.


    OccidentalJM, Guest Relations Manager at Occidental Jandia Mar, responded to this review
    Dear Guest, Thank you for the time you took out of your day to share your comments regarding your recent stay in our Occidental Jandía Mar hotel. We have taken good note of your remarks related to the service you received upon check in and apologize for the exceptional wait you experienced upon your arrival, we will do our utmost to improve on this aspect of our services and extend our sincere apologies for any inconvenience caused to you and your loved ones. As well as your mention on the queues at times in our bar and regret reading your dissatisfaction, our barmen shifts are studied to ensure an impeccable service throughout the day and are reinforced during peak hours, nevertheless we commit to improve on this aspect of our services so as to avoid receiving this kind of feedback in the future. We would like to add to your mention in connection with the location of our hotel that we provide free shuttlebus service every day to the lovely beach of Jandía. Moreover, we are glad you enjoyed the beauty of our pool area as well as the comfort of our sunbeds. Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Kind regards, Guest Experience Department

    EVALUATION

    Round Indicators

    • november 19 2017
    • Couples

    Brian K

    “Wrong hotel ”


    Went to the occidental (ex Barcelo group) Jandia for a weeks sunshine get away break,we have stayed with this hotel group a number of times. This hotel is definitely a family hotel with good facilities for youngsters and their parents but not for older couples ie the grey brigade. Firstly the check in process was diabolical queue once and then hey ho go away fill these forms out then queue up all over again. why not put extra staff on when there are lots guests (a coach loads) are arriving. There has no visible concierge service. We then tried to find our room (with its sea view which was non existent) with our two large suit cases lugging them up many many many flights of stairs ramps and corridors with the help of a useless map and non existent confusing signage. We were by no means on our own in this endeavour as over the week we directed many guests to their rooms,thus ruling out the thought it must be us. When we eventually arrived at our room it was lovely to see mountain goats grazing outside the room ! We then had to ask for a room change which went well 3 days later. The food hall/canteen was revelation. I have never seen one so large. Breakfast and dinner was one for all and all for ones self. The lack of crockery and simple utensils ie cutlery. Plates. And Glasses only exasperated the food feeding frenzy, feeding of the 5000 came to mind, though people watching was amazing. I couldn’t imagine it in the busy summer holiday period!! The one saving grace was the food was good and what staff there was were very helpful when they could be. Apparently this is the future for hotels Really! Cattle markets comes to mind. A trip to the beach required an oxygen mask on the way back to the hotel there was certainly no need for the gym as a a trip to our room and the beach was more than adequate keep fit for one day. On the plus side the the weather and beach’s were brilliant the sea water lovely and warm. The hotel pool surrounding snack-bar areas and staff were lovely. The Hotel management need to look into staffing issues especially the lack of them in strategic areas ie reception area upon arrival and the food hall as this lets the hotel down. Secondly the signage and lighting around the grounds needs vast improvement which would probably save on safety issues. Thirdly a bit of common sense on room allocation would certainly be very helpful The travel agents we booked through are much to blame for not advising us properly on the hotel likewise the hotel can not be entirely to blame as our budget was not an issue.


    EVALUATION

    Round Indicators

    • november 19 2017
    • St Helens
    • Family

    shugdiver

    “Disappointing, not up to standard you expect for all-inclusive”


    Travelled 18th Sept 17 Arriving at reception is best described as a shambles, with rooms not allocated until 2, there were long queues. When you got to the desk you were handed forms to fill in which then delayed quest behind you in the queue whist you filled them in. Suggestion to management go along the line and hand the forms our so they can be filled in before you get to the desk, not rocket science. We were give a poor Photostat map of the hotel ground and directed to the lift to take us down to the floor below were we had to find our way to our rooms on the other side on the hotel past the two pools. With no porter to help and no signs directing you it was at best a difficult experience for our group of fit 70 year guest. First impression of room was clean and a good size but very dull lighting. Fridge broken and empty and one bottle of water on the dressing table, no coffee/tea facilities with an absence of any hotel information of any kind which you normal expect in any hotel to inform you of the facilities’ etc. TV had no real British channels but the free Wi-Fi worked fine in the room and around the hotel. Safe charge expensive, a good hotel does not charge. Restaurant was very large catering for 550 guests in two sittings in the evening; it is best described for those of us old enough to remember a 1960 Bullins holiday camp, very noisy and chaotic. It was noticeable the short number of staff clearing re laying the tables; they had an impossible task in such large restaurant. A lot of the table were unstable with wedges or paper holding them steady. All food and drinks was self service, getting a drink could be difficult as over the week we only had a fully dressed table with cutlery and glasses. The basic drink selection was of beer, soft drinks and undrinkable cheap wine. Breakfast was a challenge to find a bowl for your tined fruit or cereal, after several requests to staff and reception we gave up, although you could serve yourself to a cup of tea or coffee in a real cup and saucer for breakfast you could only obtain same from a vending machine under the main staircase, should you prefer a cup and saucer there was an additional charge of 1.50 euro. The food quality overall for the size of the restaurant was good with a show cooking station in the centre of the restaurant offering different dishes from around the world. Outside on the patio they had barbecue cooking most evenings. The pool bar was self service for the basic drinks selection; with spirits etc served by pleasant staff branded drinks are not included in the all inclusive deal like the coffee. The pool restaurant served snack at lunch time and a small selection of basic drinks. The evening lobby bar was very well laid out with nice furniture a fully stocked bar with branded drinks all at an extra cost including coffee. There was a grand piano which over our weeks stay remained un- played. The Toscana restaurant was on the same floor which you could use on one evening of your stay FOC if you had paid extra as a Barcelo plus guest. The plus guest could also use this restaurant for breakfast every day with the benefit of having full table settings and bowls. The two pools were very well maintained with pool attendants checking the numbered beds for ant towels left too long unattended, during our week’s stay we had no problem finding beds although a shaded are was more difficult as there are no parasols due to the high winds that blow for fear of injuring guests. There are two toilet blocks around the two pools but they are hidden as there are no signs telling guest they are there. The children had a water fountain was very popular near the children’s club, which was staffed by very hard working staff all through the day. The entertainment team worked hard around the pool to keep everybody happy with their evening shows very professional. With two evenings outside entertainers came in. The down side for the shows was with the late second sitting in the restaurant the main show only stated at 10pm with nothing until then not even a piano player, made the hotel soulless. The hotel is at the top of a very steep hill which is difficult even to walk down, there is a hotel bus at certain time during the day, best bet is get a taxi which are not expensive. Having the fortune to take several holidays a year this hotel will not be on our return list, they need to get the act together with the points above and get a professional marketing team in to promote the facilities they have you will never get guest to pay for the Plus package and the Toscano restaurant if you do not make it easy to oblation the information there is not even a menu or cost outside the restaurant. Overall this is a very average hotel which could be a lot better if they put the mind to it.


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