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Occidental Jandía Mar

Texto: 37550 Opposite Jandía beach, it boasts a large wellness centre and a wide range of sports activities. C/ Playa del Jable s/n. Barranco de Vinamar | 35625 Jandía, Pájara (Fuerteventura)
+34 928 54 65 00 +34 928 542 570
Occidental Jandía Mar Texto: 37550 4 out of 5 based on 4150 ratings. 4150 user reviews.
Occidental Jandía Mar reviewed by W6732YOdavidb on . Nice looking hotel but spoilt by a lack of attention to detail. The hotel has a pleasant feel to it with nice bars and pools. The all inclusive buffet and drinks are ok. Food offerings dont cater well for Vegetarians or Vegans. Our room had quite thin walls and... Rating: 4
map

Occidental Jandía Mar

C/ Playa del Jable s/n. Barranco de Vinamar   35625 Jandía, Pájara (Fuerteventura)  


Places of Interest

84 km Fuerteventura

45 km Las Playitas Golf Course

600 m Jandía beach

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Jandía Mar

4.0/5 Round Indicators
| 4155 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

33% Complete

1376

Very good

39% Complete

1652

Average

17% Complete

729

Poor

5% Complete

245

Very poor

3% Complete

153

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    Round Indicators
    J3535ROkellyh Glasgow, United Kingdom. 02/20/2017 Family

    “Occidental Jandia Mar”

    Lovely hotel, great rooms, brilliant pools and fantastic food. Only fault is poor evening entertainment. Disco not open either. Could have done with some music later on in bar or even if the disco had been open that would have been much better.
    Round Indicators
    Sarah1262014 Boston, United Kingdom. 02/19/2017 Couples

    “great hotel”

    Was a bit unsure after reading some of the reviews, but was pleasantly surprised. Although the hotel is on a hill, it was a nice walk into the local town. Staff were friendly and helpful. Walls are thin in the rooms but think you get this anywhere. Food was good and always a variety, you would never go hungry or thirsty. The only issue i had was that we weren't advised that the dress code for men in the evenings is long trousers and shoes, but the issue was soon rectified. Wood definitely recommend and wouldn't hesitate in returning. had a fabulous time.
    Round Indicators
    njm0l York, United Kingdom. 02/17/2017 Family

    “Lovely place for a holiday”

    We had a really great time here for the wife's 40th birthday, the bedrooms are well equipped and we had an interconnecting family room which was very useful. The food was really nice and the variety was good - always had a good feed ! - just need to address the seating of people. The pool was heated and went in every day - couldn't get the kids out lol :D.. It is on a big hill, so if you aren't good on your legs or have buggies to push expect a bit of a workout - having said this there is a courtesy bus you can use to get to the beach at the bottom of the road. (10min walk) Would we go back ? - Definitely we had an amazing holiday.
    Round Indicators
    W6732YOdavidb Great Yarmouth, United Kingdom. 02/16/2017 Couples

    “Nice looking hotel but spoilt by a lack of attention to detail.”

    The hotel has a pleasant feel to it with nice bars and pools. The all inclusive buffet and drinks are ok. Food offerings dont cater well for Vegetarians or Vegans. Our room had quite thin walls and we heard our neighbours conversations, bedroom sports and TV sound. The pool area was nice looking with one heated pool and lots of sun beds but loud Rock Music was played for several hours each day. The evening animation performance was usually good. Health and safety could be better with water left on shiny tiles that were a hazard for older people. The internet service was poor and intermittent everywhere. The TV service in English consisted of BBC world news and Channel 4HD. Other language services in German, French and Polish were available as well as Spainish of course. Beach was quite a walk away but a bus link id provided, the town is really a taxi ride away. Nice to walk on the beach which is flat and wide.
    Round Indicators
    J22way 02/16/2017 Friends getaway

    “Disappointed by the penny pinching hotel regime”

    25 golfers in a party stayed in Feb 17. Overall the hotel could be so much better without too much more effort, but it fails due to an overall feel of saving money over giving great sevice. Our rooms were too far from main hotel buildings, a trek back every time you need to go there. My advice: Kick up stink as soon as you arrive and get moved nearer to the main building! Claim you've got vertigo or impetigo, ANYTHING!! The rooms were clean and serviced daily, and although lacking coffee making facilities as was stated, they were adequate. Some complained of mozzy bites, but not me. My advice: shower regularly, they like the dirty so and sos. The food was plentiful and typical buffet fare, it was ok. The main bar is under staffed, resulting in queues and an "us and them" policy where the Barcelo Plus customers are given precedence and time for their orders while the regular punters stand and wait for an ice cube or two. All inclusive stops at 11pm and the main bar lights automatically go out when it's time for bed (!) My advice: stock up on Baileys and G&T prior to 11 and park yourself outside with your goodies! Staff were courteous, but pressurised, therefore not joyous or helpful. Several problems were encountered during our stay, none of which were handled well by the hotel or reps for that matter. An attitude of "tough luck" prevails on the whole. PS My Advice: If you are a bloke do not try to wear flip flops in the evening to the restaurant, perfectly ok for women and kids though!

    OccidentalJM, Guest Experience at Occidental Jandia Mar, responded to this review
     Dear Guest, Although we sincerely regret reading that your stay at our Occidental Jandía Mar fell short of your expectations, we are grateful for the time you spent to share this detailed feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. We understand reading your review that apprently you were not properly informed about your All Inclusive type of meal plan upon reservation and would like to take the opportunity to point out that,as reported on our website, the All Inclusive is related to drinks, meals , snacks and the entertainment program; the room safes, the parking and the Spa are reported to be available against an extra charge, as well as a few Premium liquors and subject to a reduced extra charge comparing to the prices charged for other types of meal plans in the hotel. Regarding your remarks on the all-inclusive service, we would like to clarify that as we inform our guests upon their arrival, although the all-inclusive service is until 23:00 our Lobby Bar is open till 24:00 and our Disco club from 23:00-01:00. With regards to our policy regarding long trousers and shoes for gentleman during evening meals, this is a standard requirement and was put in place to maintain a certain standard of class befitting of the service our guests receive from our waiters and waitresses whilst dining with us. We would also like to add that all of our partner tour operators are aware of this fact and should be notifying our guests of this prior to their arrival at our hotels where they are also reminded of this requirement at check in, and we have the information in all of the elevators as well as at the entrance of the main restaurant. Last but not least, thorough cleaning being an absolute must for Occidental we thank you for highlighting the cleanliness of our your room; we strive to give total confidence in this area, being fully aware that this is basic for a comfortable holiday experience in any hotel. Thank you again for choosing our hotel on this occasion and for the courtesy of your time, even though we understand that this was not the best fit for your travel party, we hope that Barceló Hotels Group will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Kind regards, Zsofia Berta Guest Experience Manager

    EVALUATION

    Round Indicators

    • february 20 2017
    • Glasgow, United Kingdom
    • Family

    J3535ROkellyh

    “Occidental Jandia Mar”


    Lovely hotel, great rooms, brilliant pools and fantastic food. Only fault is poor evening entertainment. Disco not open either. Could have done with some music later on in bar or even if the disco had been open that would have been much better.


    EVALUATION

    Round Indicators

    • february 19 2017
    • Boston, United Kingdom
    • Couples

    Sarah1262014

    “great hotel”


    Was a bit unsure after reading some of the reviews, but was pleasantly surprised. Although the hotel is on a hill, it was a nice walk into the local town. Staff were friendly and helpful. Walls are thin in the rooms but think you get this anywhere. Food was good and always a variety, you would never go hungry or thirsty. The only issue i had was that we weren't advised that the dress code for men in the evenings is long trousers and shoes, but the issue was soon rectified. Wood definitely recommend and wouldn't hesitate in returning. had a fabulous time.


    EVALUATION

    Round Indicators

    • february 17 2017
    • York, United Kingdom
    • Family

    njm0l

    “Lovely place for a holiday”


    We had a really great time here for the wife's 40th birthday, the bedrooms are well equipped and we had an interconnecting family room which was very useful. The food was really nice and the variety was good - always had a good feed ! - just need to address the seating of people. The pool was heated and went in every day - couldn't get the kids out lol :D.. It is on a big hill, so if you aren't good on your legs or have buggies to push expect a bit of a workout - having said this there is a courtesy bus you can use to get to the beach at the bottom of the road. (10min walk) Would we go back ? - Definitely we had an amazing holiday.


    EVALUATION

    Round Indicators

    • february 16 2017
    • Great Yarmouth, United Kingdom
    • Couples

    W6732YOdavidb

    “Nice looking hotel but spoilt by a lack of attention to detail.”


    The hotel has a pleasant feel to it with nice bars and pools. The all inclusive buffet and drinks are ok. Food offerings dont cater well for Vegetarians or Vegans. Our room had quite thin walls and we heard our neighbours conversations, bedroom sports and TV sound. The pool area was nice looking with one heated pool and lots of sun beds but loud Rock Music was played for several hours each day. The evening animation performance was usually good. Health and safety could be better with water left on shiny tiles that were a hazard for older people. The internet service was poor and intermittent everywhere. The TV service in English consisted of BBC world news and Channel 4HD. Other language services in German, French and Polish were available as well as Spainish of course. Beach was quite a walk away but a bus link id provided, the town is really a taxi ride away. Nice to walk on the beach which is flat and wide.


    EVALUATION

    Round Indicators

    • february 16 2017
    • Friends getaway

    J22way

    “Disappointed by the penny pinching hotel regime”


    25 golfers in a party stayed in Feb 17. Overall the hotel could be so much better without too much more effort, but it fails due to an overall feel of saving money over giving great sevice. Our rooms were too far from main hotel buildings, a trek back every time you need to go there. My advice: Kick up stink as soon as you arrive and get moved nearer to the main building! Claim you've got vertigo or impetigo, ANYTHING!! The rooms were clean and serviced daily, and although lacking coffee making facilities as was stated, they were adequate. Some complained of mozzy bites, but not me. My advice: shower regularly, they like the dirty so and sos. The food was plentiful and typical buffet fare, it was ok. The main bar is under staffed, resulting in queues and an "us and them" policy where the Barcelo Plus customers are given precedence and time for their orders while the regular punters stand and wait for an ice cube or two. All inclusive stops at 11pm and the main bar lights automatically go out when it's time for bed (!) My advice: stock up on Baileys and G&T prior to 11 and park yourself outside with your goodies! Staff were courteous, but pressurised, therefore not joyous or helpful. Several problems were encountered during our stay, none of which were handled well by the hotel or reps for that matter. An attitude of "tough luck" prevails on the whole. PS My Advice: If you are a bloke do not try to wear flip flops in the evening to the restaurant, perfectly ok for women and kids though!


    OccidentalJM, Guest Experience at Occidental Jandia Mar, responded to this review
    Dear Guest, Although we sincerely regret reading that your stay at our Occidental Jandía Mar fell short of your expectations, we are grateful for the time you spent to share this detailed feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. We understand reading your review that apprently you were not properly informed about your All Inclusive type of meal plan upon reservation and would like to take the opportunity to point out that,as reported on our website, the All Inclusive is related to drinks, meals , snacks and the entertainment program; the room safes, the parking and the Spa are reported to be available against an extra charge, as well as a few Premium liquors and subject to a reduced extra charge comparing to the prices charged for other types of meal plans in the hotel. Regarding your remarks on the all-inclusive service, we would like to clarify that as we inform our guests upon their arrival, although the all-inclusive service is until 23:00 our Lobby Bar is open till 24:00 and our Disco club from 23:00-01:00. With regards to our policy regarding long trousers and shoes for gentleman during evening meals, this is a standard requirement and was put in place to maintain a certain standard of class befitting of the service our guests receive from our waiters and waitresses whilst dining with us. We would also like to add that all of our partner tour operators are aware of this fact and should be notifying our guests of this prior to their arrival at our hotels where they are also reminded of this requirement at check in, and we have the information in all of the elevators as well as at the entrance of the main restaurant. Last but not least, thorough cleaning being an absolute must for Occidental we thank you for highlighting the cleanliness of our your room; we strive to give total confidence in this area, being fully aware that this is basic for a comfortable holiday experience in any hotel. Thank you again for choosing our hotel on this occasion and for the courtesy of your time, even though we understand that this was not the best fit for your travel party, we hope that Barceló Hotels Group will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Kind regards, Zsofia Berta Guest Experience Manager

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