Views of Barceló Jandía Mar  Hotel Complex

Occidental Jandía Mar

Texto: 37570 Opposite Jandía beach, it boasts a large wellness centre and a wide range of sports activities. C/ Playa del Jable s/n. Barranco de Vinamar | 35625 Jandía, Pájara (Fuerteventura)
+34 928 54 65 00 +34 928 542 570
Occidental Jandía Mar Texto: 37570 4 out of 5 based on 4498 ratings. 4498 user reviews.
Occidental Jandía Mar reviewed by alanburnett2017 on . Average Like a lot of reviews of this hotel we agree that the food is not up to scratch. It is look warm, never hot. Quality isn't very good. The main reason we wouldn't return. Position of the hotel is up a... Rating: 3
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Occidental Jandía Mar

C/ Playa del Jable s/n. Barranco de Vinamar   35625 Jandía, Pájara (Fuerteventura)  


Places of Interest

84 km Fuerteventura

45 km Las Playitas Golf Course

600 m Jandía beach

Premios y Reconocimientos Premios y reconocimientos

Guest reviews.

There is no better expert than a traveller.

Occidental Jandía Mar

4.0/5 Round Indicators
| 4689 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

33% Complete

1586

Very good

39% Complete

1860

Average

17% Complete

803

Poor

5% Complete

268

Very poor

3% Complete

172

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    Round Indicators
    MARIE B PLYMOUTH. 06/27/2017 Friends getaway

    “Disappointing Return Visit”

    We returned to this hotel as our holiday was so enjoyable on our last visit a few years ago - How things have changed. We will not be returning. Our first problem was our room allocation - 2 couples - booked 2 double rooms. We were given a family room with a double bed and children's cabin beds in the 2nd room. We notified staff who basically said that the hotel was full and there was nothing they could do. After a very long discussion with staff and the Manager we were eventually given another double room but told we would have to check out of it by 12 the following day as another guest had reserved it! We went back to reception at 12 to be told no room and to go back at 2 - We were then given 2 new rooms at the top of the hotel - This was now day 2 of our holiday and we still had not unpacked. No apologies were forthcoming from the staff or Manager. Then comes the restaurant and the Shoe Police! We were turned away from the restaurant on our 1st night as my husband did not have the correct footwear - sandals and not shoes - bearing in mind we had not yet opened our cases! Staff very rude as you enter the restaurant. They perform a meet and greet but at no time do they even look you in the eye to greet you - they only look at your shoes! This atmosphere totally spoiled the dining experience of out holiday. Many people were turned away from the restaurant unnecessarily and one elderly gent even had to eat alone on the table outside the restaurant. I appreciate that shoes would be appropriate in the a la carte restaurant but surely in the buffet restaurant hotel guests could relax a little - after all they are on holiday! It seems a very sexist rule in the restaurant, many ladies were allowed into the restaurant wearing very little clothes, short skirts and very short shorts with low tops bordering on being obscene on some occasions (and I am not a prude!), as well as flip flops! Nothing was said yet if a gent showed a toe he was asked to leave. We even saw one lady in the restaurant wearing her slippers - but this was ok! Staff at the hotel need to be re-trained in customer care - maybe a visit to a Sentido Hotel would be a good place for them to begin their training - Staff at these hotels know how to treat their guests - I know where I will be going next year! 8-)
    Round Indicators
    meganwE669UV Leicester, United Kingdom. 06/27/2017 Family

    “AVERAGE”

    We spent a week away at this hotel. The rooms were always kept clean and tidy and were overall nice to sleep in! But there were aspects that bought the hotel down such as the outside areas were very dirty. Such as litter everywhere and bins not being emptied so that didn't help!
    Round Indicators
    veronikas791 Watford, United Kingdom. 06/26/2017 Couples

    “Fantastic stay”

    We just got back from 10 days holidays at Occidental Jandia Mar and I must say it was an amazing holiday. Hotel is located on the hill approximately 5 min walk to the beach and the beach is absolutely stunning!! Reception staff was really welcoming and very helpful. Our rooms were very nice and always clean. The pool area was also really very nice and clean, one of the pools is heated. The hotel has a really nice Spa and gym but the only down side is that you have to pay extra to use it. The snack bar by the pool was great and it had a good choise of food for a snack bar. Main buffet restaurant was great, there was always lots of variety of food to choose from, good quality of food and great hardworking staff who were always very helpful, pleasant and smiley. Unfortunately we don't remember all their names but we would like to say thank you to Baba and Anna from the main restaurant and Israel from the bar by the pool who were excellent. The entertainment was also fantastic especially in the evening, we don't have kids but we could see that all the animation staff were fantastic with kids. It was and excellent holiday and we will be back.
    Round Indicators
    neilreilly67 06/25/2017 Family

    “MY room....not the managers”

    4th time at this hotel, 1st since it dropped the Barcello name.....and it will be the last. Pool area dirty, same plates lay for FIVE days at side of pool before they were removed. Not enough tables to sit at lunch time meaning you are standing with a plate of food looking around for a table...none to be found apart from old tables from previous diners that haven't been cleaned. And on meals.....men are not allowed to wear sandals at dinner time!!! What is this North Korea.?? I had to BUY trainers from a local shop (women by the way are allowed to wear sandals. Truely enraging). All this pales into insignificance when we move on to the air conditioning in the room.....i paid over £2000 for my family holiday at this hotel, for that money i expect basic control over MY air conditioning....but no, it's set to 23 degrees.....yes 23 degrees, you can't lower ot any lower than that, meaning your room is a sauna 24/7. How dare they dictate the temp of my room. I will never come back to this hotel.

    OccidentalJM, Guest Experience at Occidental Jandia Mar, responded to this review
     Dear Guest, We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at our hotel and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks. Thorough cleaning is an absolute must for Barceló and we follow very strict protocols to guarantee satisfying results regarding hygiene and cleanliness in our hotels, for future occasions we strongly encourage you to contact our reception in the event of finding any area of uncleanliness , this will give us an opportunity to bring your remarks to the attention of our housekeeping management. We were quite surprised regarding your remarks on the lack of the clean tables by lunch time as our waiters shifts are studied to ensure an impeccable service throughout the day and are reinforced during peak hours, nevertheless we commit to improve this aspect of our services therefore we wll forward your comments to our Maitre. With regards to our policy regarding the dress code during evening meals, this is a standard requirement and was put in place to maintain a certain standard of class befitting of the service our guests receive from our waiters and waitresses whilst dining with us. We would also like to add that all of our partner tour operators are aware of this fact and should be notifying our guests of this prior to their arrival at our hotels where they are also reminded of this requirement at check in. We are very sorry to read the disturbances caused by the air conditionning unit in your room and not being immediately informed as we would have been able to send a technician and have it repaired in no time for you to fully enjoy your stay. Due to the heat wave that has reached Fuerteventura and the Canary Islands last week we needed to reinforce our air conditioning system and as said we lament your dissatisfaction, and we would like to kindly add that all rooms has the possibility to lower the temperature under 23 degrees always making sure that all windows of the room are closed and that the electricity is switched on. We appreciate the time you took to share your concerns, and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Kind regards, Zsoifa Berta Guest Experience Manager

    Round Indicators
    voytig Petersfield, United Kingdom. 06/24/2017 Couples

    “in this hotel steals.!!! in ..3 star hotel !!!”

    First of all in this hotel steals !!!!.Lost my mobile phone.Someone went in our bedroom while we were down on dinner. Yes I could have kept it in safe or take it with me but it does not mean that you or your items are safe in your bedroom....Manager !?? said that its my fault and everything we can do is call for the police. Sliding door to balcony broken. when complained maintenance men repaired it but for a day only. Double bedroom with sea view . Really ?? you can see ocean above the roof of another building. Double bed in reality are two single beds sliding on tiling floor.furniture on balcony good to dry wet clothes only .2 small plastic chairs and plastic stool.Not for use. Can not understand how someone may say it is excellent to eat snacks in snack bar on dirty tables with full of dirty plates, paper mugs everywhere around on the floor.Nobody care about it , even managers passing by do not react.Restaurant very noisy , food average. one mug only per person if you want tea and coffee after.you have to drink in the same mug.No tea spoons at all.!!! what is than sugar for on the table?? its not 4 star hotel . Hotel on the top of the hill 300 m.steep uphill.Not for elder people.

    OccidentalJM, Guest Experience at Occidental Jandia Mar, responded to this review
     Dear Guest, Although we are quite surprised and dismayed by the content of your review regarding your holiday at our Occidental Jandía Mar , please rest assured that your comments have been taken onboard and revised by the entire Management team, however we would like to take this opportunity to clarify certain aspects of your review as a simple matter of exactness of the information reported. We sincerely lament your exceptional experience when staying among us and would like to take the opportunity to clarify that in the event of having a guest reporting a theft in the room, our staff is fully aware of the procedures to undertake, being first to verify the cards used to enter the room and offer the option to contact the official authorities for you to fill an official complaint, unfortunately as clearly reported on the hotel's litterature, the hotel cannot be taken responsible for valuables and peronsal belongings not secured in our in-room safes, lastly we also would like to reassure you on the fact that none of our maids would ever put their job at risk by taking any belonging of our guests. Regarding your comments on our snack bar and tea and coffee drinking options we lament reading your disappointment although our waiters shifts are studied to ensure an impeccable service throughout the day and are reinforced during peak hours, nevertheless please rest assured that your remarks are going to be shared with our Maitre and we commit to improve our services. We would like to add that at our coffee corner during the all inclusive service we provide coffee and tee drinking possibilities, there are several baskets all day filled with tea specialities, tea and coffee spoons and of course sugar and sweateners. For future occasions in case you would miss something we would be pleased if you could bring it to the attention of our front desk so that we can act and provide that pieces to our guests in order to fully enjoy your holidays among us. We lament reading your dissatisfaction with the location of our hotel although we provide free shuttlebus service to the beach and village of Jandía. Although we wish you had a better experince among us we appreciate your time you too out of your day to notify us about your personal impressions, and despite the issues you have raised following your stay, we hope that Barceló Hotels Group will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.  Sincerely, Zsofia Berta Guest Experience Manager

    EVALUATION

    Round Indicators

    • june 27 2017
    • PLYMOUTH
    • Friends getaway

    MARIE B

    “Disappointing Return Visit”


    We returned to this hotel as our holiday was so enjoyable on our last visit a few years ago - How things have changed. We will not be returning. Our first problem was our room allocation - 2 couples - booked 2 double rooms. We were given a family room with a double bed and children's cabin beds in the 2nd room. We notified staff who basically said that the hotel was full and there was nothing they could do. After a very long discussion with staff and the Manager we were eventually given another double room but told we would have to check out of it by 12 the following day as another guest had reserved it! We went back to reception at 12 to be told no room and to go back at 2 - We were then given 2 new rooms at the top of the hotel - This was now day 2 of our holiday and we still had not unpacked. No apologies were forthcoming from the staff or Manager. Then comes the restaurant and the Shoe Police! We were turned away from the restaurant on our 1st night as my husband did not have the correct footwear - sandals and not shoes - bearing in mind we had not yet opened our cases! Staff very rude as you enter the restaurant. They perform a meet and greet but at no time do they even look you in the eye to greet you - they only look at your shoes! This atmosphere totally spoiled the dining experience of out holiday. Many people were turned away from the restaurant unnecessarily and one elderly gent even had to eat alone on the table outside the restaurant. I appreciate that shoes would be appropriate in the a la carte restaurant but surely in the buffet restaurant hotel guests could relax a little - after all they are on holiday! It seems a very sexist rule in the restaurant, many ladies were allowed into the restaurant wearing very little clothes, short skirts and very short shorts with low tops bordering on being obscene on some occasions (and I am not a prude!), as well as flip flops! Nothing was said yet if a gent showed a toe he was asked to leave. We even saw one lady in the restaurant wearing her slippers - but this was ok! Staff at the hotel need to be re-trained in customer care - maybe a visit to a Sentido Hotel would be a good place for them to begin their training - Staff at these hotels know how to treat their guests - I know where I will be going next year! 8-)


    EVALUATION

    Round Indicators

    • june 27 2017
    • Leicester, United Kingdom
    • Family

    meganwE669UV

    “AVERAGE”


    We spent a week away at this hotel. The rooms were always kept clean and tidy and were overall nice to sleep in! But there were aspects that bought the hotel down such as the outside areas were very dirty. Such as litter everywhere and bins not being emptied so that didn't help!


    EVALUATION

    Round Indicators

    • june 26 2017
    • Watford, United Kingdom
    • Couples

    veronikas791

    “Fantastic stay”


    We just got back from 10 days holidays at Occidental Jandia Mar and I must say it was an amazing holiday. Hotel is located on the hill approximately 5 min walk to the beach and the beach is absolutely stunning!! Reception staff was really welcoming and very helpful. Our rooms were very nice and always clean. The pool area was also really very nice and clean, one of the pools is heated. The hotel has a really nice Spa and gym but the only down side is that you have to pay extra to use it. The snack bar by the pool was great and it had a good choise of food for a snack bar. Main buffet restaurant was great, there was always lots of variety of food to choose from, good quality of food and great hardworking staff who were always very helpful, pleasant and smiley. Unfortunately we don't remember all their names but we would like to say thank you to Baba and Anna from the main restaurant and Israel from the bar by the pool who were excellent. The entertainment was also fantastic especially in the evening, we don't have kids but we could see that all the animation staff were fantastic with kids. It was and excellent holiday and we will be back.


    EVALUATION

    Round Indicators

    • june 25 2017
    • Family

    neilreilly67

    “MY room....not the managers”


    4th time at this hotel, 1st since it dropped the Barcello name.....and it will be the last. Pool area dirty, same plates lay for FIVE days at side of pool before they were removed. Not enough tables to sit at lunch time meaning you are standing with a plate of food looking around for a table...none to be found apart from old tables from previous diners that haven't been cleaned. And on meals.....men are not allowed to wear sandals at dinner time!!! What is this North Korea.?? I had to BUY trainers from a local shop (women by the way are allowed to wear sandals. Truely enraging). All this pales into insignificance when we move on to the air conditioning in the room.....i paid over £2000 for my family holiday at this hotel, for that money i expect basic control over MY air conditioning....but no, it's set to 23 degrees.....yes 23 degrees, you can't lower ot any lower than that, meaning your room is a sauna 24/7. How dare they dictate the temp of my room. I will never come back to this hotel.


    OccidentalJM, Guest Experience at Occidental Jandia Mar, responded to this review
    Dear Guest, We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at our hotel and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks. Thorough cleaning is an absolute must for Barceló and we follow very strict protocols to guarantee satisfying results regarding hygiene and cleanliness in our hotels, for future occasions we strongly encourage you to contact our reception in the event of finding any area of uncleanliness , this will give us an opportunity to bring your remarks to the attention of our housekeeping management. We were quite surprised regarding your remarks on the lack of the clean tables by lunch time as our waiters shifts are studied to ensure an impeccable service throughout the day and are reinforced during peak hours, nevertheless we commit to improve this aspect of our services therefore we wll forward your comments to our Maitre. With regards to our policy regarding the dress code during evening meals, this is a standard requirement and was put in place to maintain a certain standard of class befitting of the service our guests receive from our waiters and waitresses whilst dining with us. We would also like to add that all of our partner tour operators are aware of this fact and should be notifying our guests of this prior to their arrival at our hotels where they are also reminded of this requirement at check in. We are very sorry to read the disturbances caused by the air conditionning unit in your room and not being immediately informed as we would have been able to send a technician and have it repaired in no time for you to fully enjoy your stay. Due to the heat wave that has reached Fuerteventura and the Canary Islands last week we needed to reinforce our air conditioning system and as said we lament your dissatisfaction, and we would like to kindly add that all rooms has the possibility to lower the temperature under 23 degrees always making sure that all windows of the room are closed and that the electricity is switched on. We appreciate the time you took to share your concerns, and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Kind regards, Zsoifa Berta Guest Experience Manager

    EVALUATION

    Round Indicators

    • june 24 2017
    • Petersfield, United Kingdom
    • Couples

    voytig

    “in this hotel steals.!!! in ..3 star hotel !!!”


    First of all in this hotel steals !!!!.Lost my mobile phone.Someone went in our bedroom while we were down on dinner. Yes I could have kept it in safe or take it with me but it does not mean that you or your items are safe in your bedroom....Manager !?? said that its my fault and everything we can do is call for the police. Sliding door to balcony broken. when complained maintenance men repaired it but for a day only. Double bedroom with sea view . Really ?? you can see ocean above the roof of another building. Double bed in reality are two single beds sliding on tiling floor.furniture on balcony good to dry wet clothes only .2 small plastic chairs and plastic stool.Not for use. Can not understand how someone may say it is excellent to eat snacks in snack bar on dirty tables with full of dirty plates, paper mugs everywhere around on the floor.Nobody care about it , even managers passing by do not react.Restaurant very noisy , food average. one mug only per person if you want tea and coffee after.you have to drink in the same mug.No tea spoons at all.!!! what is than sugar for on the table?? its not 4 star hotel . Hotel on the top of the hill 300 m.steep uphill.Not for elder people.


    OccidentalJM, Guest Experience at Occidental Jandia Mar, responded to this review
    Dear Guest, Although we are quite surprised and dismayed by the content of your review regarding your holiday at our Occidental Jandía Mar , please rest assured that your comments have been taken onboard and revised by the entire Management team, however we would like to take this opportunity to clarify certain aspects of your review as a simple matter of exactness of the information reported. We sincerely lament your exceptional experience when staying among us and would like to take the opportunity to clarify that in the event of having a guest reporting a theft in the room, our staff is fully aware of the procedures to undertake, being first to verify the cards used to enter the room and offer the option to contact the official authorities for you to fill an official complaint, unfortunately as clearly reported on the hotel's litterature, the hotel cannot be taken responsible for valuables and peronsal belongings not secured in our in-room safes, lastly we also would like to reassure you on the fact that none of our maids would ever put their job at risk by taking any belonging of our guests. Regarding your comments on our snack bar and tea and coffee drinking options we lament reading your disappointment although our waiters shifts are studied to ensure an impeccable service throughout the day and are reinforced during peak hours, nevertheless please rest assured that your remarks are going to be shared with our Maitre and we commit to improve our services. We would like to add that at our coffee corner during the all inclusive service we provide coffee and tee drinking possibilities, there are several baskets all day filled with tea specialities, tea and coffee spoons and of course sugar and sweateners. For future occasions in case you would miss something we would be pleased if you could bring it to the attention of our front desk so that we can act and provide that pieces to our guests in order to fully enjoy your holidays among us. We lament reading your dissatisfaction with the location of our hotel although we provide free shuttlebus service to the beach and village of Jandía. Although we wish you had a better experince among us we appreciate your time you too out of your day to notify us about your personal impressions, and despite the issues you have raised following your stay, we hope that Barceló Hotels Group will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.  Sincerely, Zsofia Berta Guest Experience Manager

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