Views of Barceló Jandía Mar  Hotel Complex

Occidental Jandía Mar

Texto: 37570 Opposite Jandía beach, it boasts a large wellness centre and a wide range of sports activities. C/ Playa del Jable s/n. Barranco de Vinamar | 35625 Jandía, Pájara (Fuerteventura)
+34 928 54 65 00 +34 928 542 570
Occidental Jandía Mar Texto: 37570 4 out of 5 based on 4498 ratings. 4498 user reviews.
Occidental Jandía Mar reviewed by alanburnett2017 on . Average Like a lot of reviews of this hotel we agree that the food is not up to scratch. It is look warm, never hot. Quality isn't very good. The main reason we wouldn't return. Position of the hotel is up a... Rating: 3
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Occidental Jandía Mar

C/ Playa del Jable s/n. Barranco de Vinamar   35625 Jandía, Pájara (Fuerteventura)  


Places of Interest

84 km Fuerteventura

45 km Las Playitas Golf Course

600 m Jandía beach

Premios y Reconocimientos Premios y reconocimientos

Guest reviews.

There is no better expert than a traveller.

Occidental Jandía Mar

4.0/5 Round Indicators
| 4819 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

33% Complete

1625

Very good

39% Complete

1907

Average

17% Complete

827

Poor

5% Complete

281

Very poor

3% Complete

179

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    mack1974 mack1974. 07/19/2017 Family

    “Decent enough hotel”

    Hotel is nice enough with good pools and enough variety for meals.Staff work hard. If people putting towels on loungers annoys you don't come here. It's really bad for it with people doing it 6am and not going to pool till 10 or 11am. Some people put towels on covered loungers and in Sun so use double the amount meaning loungers can be hard to get. Signs up saying its not allowed but its tolerated. Lack of bars means it's hard to get away from noisy kids club and on outside bar especially lack of staff can mean long queues for a drink. Hotel on very steep hill with few shops at bottom and not too bad for lovely beach. All inclusive used to get cocktails but you will have to pay extra for them here if you like the most popular ones.Reception was under staffed when we arrived meaning it took a very long time to check in. Our aircon was very poor but room was spacious with very comfy beds and decent shower.
    Round Indicators
    trisha s Guildford, United Kingdom. 07/19/2017 Family

    “Family holiday”

    I have just looked on the website before leaving this review and I cannot see stated anywhere recent changes made to the hotel. All inclusive is not all inclusive it all finishes at 11pm so if you want anything after that you have to pay for it. Treatments in the spa where chargable which was expected, but you now have to pay to use the jacuzzi and steam room also. Safes in the room were not free you had to pay 3 euros a day to use it. The a la carte restaurant you now also have to pay for to eat in. Sheets in the room not changed at all in our 11 night stay there. A free bottle of water was in room on day 1, but never replaced after water finished. Room walls so thin you could hear everything your neighbours were saying and doing! Buffet was totally self service including your drinks from a dispenser and we had to wait everytime for a table to be made up to eat. Food was the same everyday. The first few days when we walked in we were greated with a shot glasses with a diferent drink in each time to try which was great, but that ended after a few days. It was not the height of the season and still not enough sunbeds for people, even though their rule is you cannot reserve beds with towels, people always did. Also towels are charged out at 10 euros per towel as a deposit, so dont loose them, and if you want fresh ones you have to pay to change them. Reception desk did not have enough staff on to cope with the amount of people in the hotel an average wait to be seen was 10-15 minutes. Can't comment on the childrens entertainment as our children are grown up. The one show we saw in the theatre was very good. We were very disappointed with the hotel all in all and will not be returning.

    OccidentalJM, Guest Relations Manager at Occidental Jandia Mar, responded to this review
     Dear Trisha, Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at Occidental Jandía Mar. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. We understand reading your review that apparently you were not properly informed about your All Inclusive type of meal plan upon reservation and would like to take the opportunity to point out that,as reported on our website, the All Inclusive is related to drinks, meals , snacks and the entertainment program; the a la carte restaurant, the room safes, the parking and the Spa are reported to be available against an extra charge. We would like to add that we provide a courtesy bottle of water upon arrival and at our pool bar, snack bar and buffet restaurant is is possible to refill these bottles with water. We were very saddened to read your disappointment with the dining experiences, at Barceló we know that meals are an important aspect of our guests' overall holiday experience therefore our Executive Chefs created a two weeks menu rotation including a wide array of both local and international delicacies to cater for all diet requirements and please the most demanding palates, we offer each night different thematic dinner and as you mentioned depending on the theme we great our guests with the typical shot of the region. Nevertheless will make sure to take your comments into account to improve in this aspect of our services. According to the hotel policy reserving sunbeds is not allowed. We do our best to ensure the following of this standard, especially during high occupancy when this happens more often and we apologize if exceptionally during your stay we weren’t able to have a total control on this matter. We have taken good note of your remarks related to the service you received at our front desk and apologize for the exceptional wait you experienced, we will do our utmost to improve on this aspect of our services and extend our sincere apologies for any inconvenience caused to you and your loved ones. On the othrer hand we are very grateful for your highlight on the show of the animators, our entertainment team as they work tirelessly every day to entertain our guests during their stay among us, we will make sure to relay your comments to them and we are sure they will be happy to know their efforts have been appreciated. Once again, thank you for your visit, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Kind reagrds, Zsofia Berta Guest Experience Manager

    Round Indicators
    DolBrayIreland Bray Ireland. 07/19/2017 Couples

    “Have booked again !”

    We stayed for 15 days in January - our 4th visit. We did not want to leave to come back to winter at home. As usual, our room was comfortable, a really good size and the beds were just amazing. The grounds are fabulous. In the year since our previous visit, the bar had been moved from the foyer and this was a good move. There is always a good selection of food - I could live on the fish and salads alone ! The breakfast bar should cater for even the most picky eaters. Lunch always has lovely soups, fish, meat, breads, pasta, every kind of salads - even chips ! I really cannot accept some of the reviews about the food. There is something for everyone. I hope that people will not be put off by the negative reviews. We have stayed all over the island and this is the best hotel we have found in 13 visits to the island. Cannot wait to go back again !
    Round Indicators
    Peter A Tredegar, United Kingdom. 07/17/2017 Couples

    “BARCELO JANDIA MAR”

    A very nice hotel. Thomas Cook should portray that it very family orientated though and caters mainly for families with young children. The main bar could do with some music in the evenings as there is no atmosphere. Food on All inclusive is only average. The fact that it is advertised as a Spa hotel is misleading, as all Spa facilities have to be paid for!
    Round Indicators
    martin c Leeds, United Kingdom. 07/17/2017 Friends getaway

    “SEXISM PREVAILS IN THE CANTEEN”

    You need closed shoes if your male in the canteen. Not so if your female, you can wear whatever you like on your feet. Ridiculous ruling. Drinks are poor quality and bars shut at 11. Expect to pay for so called extras at every opportunity.Even the Krazee golf is 5 euros each Checking in is quite a wait!

    OccidentalJM, Guest Relations Manager at Occidental Jandia Mar, responded to this review
     Dear Martin, We appreciate you reaching out on Tripadvisor of your concerns related to your recent stay at our hotel. With regards to our dress code policy during evening meals, this is a standard requirement and was put in place to maintain a certain standard of class befitting of the service our guests receive from our waiters and waitresses whilst dining with us. We would also like to add that no beachwear is allowed and the only we ask for the gentlemen during summer season is smart short and appropriate shoes or sandals and furthermore all of our partner tour operators are aware of this fact and should be notifying our guests of this prior to their arrival at our hotels where they are also reminded of this requirement at check in. We understand reading your review that apparently you were not properly informed about your All Inclusive type of meal plan upon reservation and would like to take the opportunity to point out that,as reported on our website, the All Inclusive is related to drinks, meals , snacks and the entertainment program; the room safes, the parking and the Spa are reported to be available against an extra charge. The mini golf is free of charge within the activities of the animation programme and at our reception it is possible to rent the mini golf equipment in case our guests would like to play out of the time of the activities. We regret your disappointment regarding the drinks for our All Inclusive guests, although we would like to take the opportunity to point out that only a few Premium liquors are not included and subject to a reduced extra charge comparing to the prices charged for other types of meal plans in the hotel ad all local brand drinks are part of the all inclusive plan. We would like to also add that as a family friendly hotel we close our pool bar and the looby bar at 11.p.m and from Wednesday to Sunday our disco is open from 11:30.p.m. till 1.a.m. Thank you again for choosing our hotel on this occasion and for the courtesy of your time, even though we understand that this was not the best fit for your travel party, therefore we strongly encourage you for a future occasion to contact our call center from where our agents will be able to give you all the relevant information to make sure that you book the Barceló hotel that can make all your holiday wishes come true. Kind regards, Zsofia Berta Guest Experience Manager

    EVALUATION

    Round Indicators

    • july 19 2017
    • mack1974
    • Family

    mack1974

    “Decent enough hotel”


    Hotel is nice enough with good pools and enough variety for meals.Staff work hard. If people putting towels on loungers annoys you don't come here. It's really bad for it with people doing it 6am and not going to pool till 10 or 11am. Some people put towels on covered loungers and in Sun so use double the amount meaning loungers can be hard to get. Signs up saying its not allowed but its tolerated. Lack of bars means it's hard to get away from noisy kids club and on outside bar especially lack of staff can mean long queues for a drink. Hotel on very steep hill with few shops at bottom and not too bad for lovely beach. All inclusive used to get cocktails but you will have to pay extra for them here if you like the most popular ones.Reception was under staffed when we arrived meaning it took a very long time to check in. Our aircon was very poor but room was spacious with very comfy beds and decent shower.


    EVALUATION

    Round Indicators

    • july 19 2017
    • Guildford, United Kingdom
    • Family

    trisha s

    “Family holiday”


    I have just looked on the website before leaving this review and I cannot see stated anywhere recent changes made to the hotel. All inclusive is not all inclusive it all finishes at 11pm so if you want anything after that you have to pay for it. Treatments in the spa where chargable which was expected, but you now have to pay to use the jacuzzi and steam room also. Safes in the room were not free you had to pay 3 euros a day to use it. The a la carte restaurant you now also have to pay for to eat in. Sheets in the room not changed at all in our 11 night stay there. A free bottle of water was in room on day 1, but never replaced after water finished. Room walls so thin you could hear everything your neighbours were saying and doing! Buffet was totally self service including your drinks from a dispenser and we had to wait everytime for a table to be made up to eat. Food was the same everyday. The first few days when we walked in we were greated with a shot glasses with a diferent drink in each time to try which was great, but that ended after a few days. It was not the height of the season and still not enough sunbeds for people, even though their rule is you cannot reserve beds with towels, people always did. Also towels are charged out at 10 euros per towel as a deposit, so dont loose them, and if you want fresh ones you have to pay to change them. Reception desk did not have enough staff on to cope with the amount of people in the hotel an average wait to be seen was 10-15 minutes. Can't comment on the childrens entertainment as our children are grown up. The one show we saw in the theatre was very good. We were very disappointed with the hotel all in all and will not be returning.


    OccidentalJM, Guest Relations Manager at Occidental Jandia Mar, responded to this review
    Dear Trisha, Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at Occidental Jandía Mar. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. We understand reading your review that apparently you were not properly informed about your All Inclusive type of meal plan upon reservation and would like to take the opportunity to point out that,as reported on our website, the All Inclusive is related to drinks, meals , snacks and the entertainment program; the a la carte restaurant, the room safes, the parking and the Spa are reported to be available against an extra charge. We would like to add that we provide a courtesy bottle of water upon arrival and at our pool bar, snack bar and buffet restaurant is is possible to refill these bottles with water. We were very saddened to read your disappointment with the dining experiences, at Barceló we know that meals are an important aspect of our guests' overall holiday experience therefore our Executive Chefs created a two weeks menu rotation including a wide array of both local and international delicacies to cater for all diet requirements and please the most demanding palates, we offer each night different thematic dinner and as you mentioned depending on the theme we great our guests with the typical shot of the region. Nevertheless will make sure to take your comments into account to improve in this aspect of our services. According to the hotel policy reserving sunbeds is not allowed. We do our best to ensure the following of this standard, especially during high occupancy when this happens more often and we apologize if exceptionally during your stay we weren’t able to have a total control on this matter. We have taken good note of your remarks related to the service you received at our front desk and apologize for the exceptional wait you experienced, we will do our utmost to improve on this aspect of our services and extend our sincere apologies for any inconvenience caused to you and your loved ones. On the othrer hand we are very grateful for your highlight on the show of the animators, our entertainment team as they work tirelessly every day to entertain our guests during their stay among us, we will make sure to relay your comments to them and we are sure they will be happy to know their efforts have been appreciated. Once again, thank you for your visit, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Kind reagrds, Zsofia Berta Guest Experience Manager

    EVALUATION

    Round Indicators

    • july 19 2017
    • Bray Ireland
    • Couples

    DolBrayIreland

    “Have booked again !”


    We stayed for 15 days in January - our 4th visit. We did not want to leave to come back to winter at home. As usual, our room was comfortable, a really good size and the beds were just amazing. The grounds are fabulous. In the year since our previous visit, the bar had been moved from the foyer and this was a good move. There is always a good selection of food - I could live on the fish and salads alone ! The breakfast bar should cater for even the most picky eaters. Lunch always has lovely soups, fish, meat, breads, pasta, every kind of salads - even chips ! I really cannot accept some of the reviews about the food. There is something for everyone. I hope that people will not be put off by the negative reviews. We have stayed all over the island and this is the best hotel we have found in 13 visits to the island. Cannot wait to go back again !


    EVALUATION

    Round Indicators

    • july 17 2017
    • Tredegar, United Kingdom
    • Couples

    Peter A

    “BARCELO JANDIA MAR”


    A very nice hotel. Thomas Cook should portray that it very family orientated though and caters mainly for families with young children. The main bar could do with some music in the evenings as there is no atmosphere. Food on All inclusive is only average. The fact that it is advertised as a Spa hotel is misleading, as all Spa facilities have to be paid for!


    EVALUATION

    Round Indicators

    • july 17 2017
    • Leeds, United Kingdom
    • Friends getaway

    martin c

    “SEXISM PREVAILS IN THE CANTEEN”


    You need closed shoes if your male in the canteen. Not so if your female, you can wear whatever you like on your feet. Ridiculous ruling. Drinks are poor quality and bars shut at 11. Expect to pay for so called extras at every opportunity.Even the Krazee golf is 5 euros each Checking in is quite a wait!


    OccidentalJM, Guest Relations Manager at Occidental Jandia Mar, responded to this review
    Dear Martin, We appreciate you reaching out on Tripadvisor of your concerns related to your recent stay at our hotel. With regards to our dress code policy during evening meals, this is a standard requirement and was put in place to maintain a certain standard of class befitting of the service our guests receive from our waiters and waitresses whilst dining with us. We would also like to add that no beachwear is allowed and the only we ask for the gentlemen during summer season is smart short and appropriate shoes or sandals and furthermore all of our partner tour operators are aware of this fact and should be notifying our guests of this prior to their arrival at our hotels where they are also reminded of this requirement at check in. We understand reading your review that apparently you were not properly informed about your All Inclusive type of meal plan upon reservation and would like to take the opportunity to point out that,as reported on our website, the All Inclusive is related to drinks, meals , snacks and the entertainment program; the room safes, the parking and the Spa are reported to be available against an extra charge. The mini golf is free of charge within the activities of the animation programme and at our reception it is possible to rent the mini golf equipment in case our guests would like to play out of the time of the activities. We regret your disappointment regarding the drinks for our All Inclusive guests, although we would like to take the opportunity to point out that only a few Premium liquors are not included and subject to a reduced extra charge comparing to the prices charged for other types of meal plans in the hotel ad all local brand drinks are part of the all inclusive plan. We would like to also add that as a family friendly hotel we close our pool bar and the looby bar at 11.p.m and from Wednesday to Sunday our disco is open from 11:30.p.m. till 1.a.m. Thank you again for choosing our hotel on this occasion and for the courtesy of your time, even though we understand that this was not the best fit for your travel party, therefore we strongly encourage you for a future occasion to contact our call center from where our agents will be able to give you all the relevant information to make sure that you book the Barceló hotel that can make all your holiday wishes come true. Kind regards, Zsofia Berta Guest Experience Manager

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