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Vistas del hotel Occidental Tamarindo
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Map and location

Playa Langosta   50309 Guanacaste, Tamarindo ,   Costa rica  


Places of Interest

69.3 km Daniel Oduber Quirós International Airport

650 m Langosta Beach

16 km Hacienda Pinilla Golf Club

Premios y Reconocimientos

Prizes and awards

Guest reviews.

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Occidental Tamarindo

4.0/5 Round Indicators
| 3696 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

41% Complete

1525

Very good

29% Complete

1090

Average

16% Complete

600

Poor

6% Complete

255

Very poor

6% Complete

226

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    Round Indicators
    Eatsleepdrinkwell 01/14/2020 Couples

    “Fantastic Staff Members”

    This was our second stay at the hotel. We loved it so much that we extended this time to 10 Days. By our third day we noticed that the dining experience was just not what we remembered. All the other little nitpicking things that people complain about didn’t bother us. But when your there for 10 days and you have to eat in the same place about 30 times, you want the experience to be pleasant. I sent my concerns in an email to the management and immediately had a request to meet with me. By the next meal the issues had been corrected, staff clearly had been given a “pep talk” and management was highly visible during all the meals. They were very thankful for me for pointing out my concerns and acted on my feedback immediately, and I was grateful for being listened to. All that being said, the Staff at the occidental are what make the experience so memorable. I really hope that the hotel takes notice of those who genuinely care about people’s experiences and maybe thin out the ones who don’t seem to enjoy their jobs. There were many that made our vacation wonderful and most were there the last time we stayed. This is more for the management, but if you go to the resort see if you can find these lovely people: I would like to thank the lifeguard/volleyball player/ surfer who treated my tiny cut like it was a serious injury (I’m sorry I didn’t get his name because we greeted each other with Amigo/Amiga). There is a groundskeeper who makes sure that guests understand how to say “Pura Vida” if nothing else. Then there’s Carlos who tirelessly cleans the beach and the entire resort, delivers drinks and always, always has a genuine smile. Edwin the bartender has a gruff exterior at first, but once you meet him he’ll have your next drink waiting for you with a smile. By the end of your stay you will have some kind of inside joke with him. I wish I knew the name of the bartender who had the shift before him the week of 1/3-1/10 because he was also fantastic and very patient in helping me with my Spanish. Alberto at Oceana was another person who made you feel like a friend and enjoyed practicing his English while we practiced our Spanish. I would also very much like to thank Adina who was seemingly everywhere and always smiling, always helpful at breakfast in the morning and then in the bar in the afternoon. These people and some I missed are what brought us back the first time. And hopefully we will get to see them again soon!

    GrandTour30419938304, Director General at Occidental Tamarindo, responded to this review
     Good morning! Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Tamarindo.We always welcome feedback, as it allows us to continually improve the experience we create for our guests. regards, Martin Guerrero Managing Director Occidental Tamarindo

    Round Indicators
    tonygG4327NY Recife, PE. 01/14/2020

    “Good all inclusive”

    We paid about 200US per night for 3 people all inclusive. This is well priced for what we get (good level for that money). Check in was confused and took time, also they said 14.00 but got our room 15.00. Otherwise good. Pool could have been somewhat cleaner and half of if is more than 150cm deep - and both adults and children seem to gather in the shallow part with a deep part almost empty. They should have one sit and drink pool and one for all others. I would not pay more than 250US per 3people though.

    GrandTour30419938304, Director General at Occidental Tamarindo, responded to this review
     Buenos días! We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Tamarindowe always strive to exceed guests' expectations and your comments will help our teams reaching that goal. regards, Martin Guerrero Managing Director Occidental Tamarindo

    Round Indicators
    pamh522 Tacoma, Washington. 01/13/2020 Couples

    “Not worth the money”

    Food was ice cold, not great, booze was all water, wine came in a gallon glass bottle and also was half water. Room had moldy and blood stained curtains. Had this been a 2.5 star hotel it would have been no suprise, but no way is it a 4 or 5 star. Staff for the most part didnt seem to enjoy their jobs very much either. There was no schedule for any events. For the price we could have stayed at the Marriott, had amazing meals and 2 drinks (that had not contained all water) for less. The location is good and the grounds were well kept. I have never written a bad review before but felt this should be known.

    GrandTour30419938304, Director General at Occidental Tamarindo, responded to this review
     Good morning! We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. regards, Martin Guerrero Managing Director Occidental Tamarindo

    Round Indicators
    121213nataliab 01/12/2020 Couples

    “Amazing place”

    The nightclub bartander Diego made the best cocktails! The bartenders at the pool side are not the best (actually really bad) but the night attention was worth it! Im really looking forward to come back

    GrandTour30419938304, Director General at Occidental Tamarindo, responded to this review
     Good morning! We first would like to thank you for choosing our Occidental Tamarindo for your holidays in Occidental and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. regards, Martin Guerrero Managing Director Occidental Tamarindo

    Round Indicators
    Beth M Denver, Colorado. 01/08/2020 Family

    “So bummed this time things had gone downhill”

    I hate leaving a bad review, but things have really gone downhill since the last time we visited this property 2 years ago. I know things are busy at Christmas but the front desk was so understaffed and made getting a new key a 30 minute plus ordeal. Even though I have status with Barcelo we didn't get a room until after 4pm, we had been there for 5 hours and promised rooms at 3. Food was fine but nothing special. Our water was never brought to us or filled up unless we went and asked someone. They were understaffed at the buffet too. We had to go get our own water on multiple occasions and water was never filled. Getting a cork screw to open up a bottle of wine one night took over 10 minutes. There isn't a check in area like some other Barcelo's so anytime we wanted our party of 8 to sit together we had to put tables together ourselves. We even tipped our wait staff thinking that might help, but it didn't. Christmas dinner they did nothing special at all, just like any other night. At other Barcelo properties, Christmas dinner is a huge affair, (this property should go see what they do in the Dominican Republic, it's fantastic). New Years Eve they did do a nice dinner. Light reported missing in our entry way on first day, 7 days later, still no fixed light. 4 of 7 days we did not have wash clothes, bath mats or hand towels in our room. Front desk didn't have change on many occasions and never had towels at 7am when we were leaving for water tours. No guacamole or avocados at any time, they are in season there. The bellmen are amazing and the new Japanese restaurant was very special. Lots of iguanas on the property. The rooms are just rundown and the entire resort just needs a facelift. You can't get more than 2 keys per room even when 4 people are sharing a room. Chairs around the pool were hard to get as they let "Day Guests" come for the day. This seems like a great policy but NOT during the sold out holiday season. I saw 30 people check in at the front desk at 8AM and head to breakfast, which was already crowded and then as expected they took up 30 chairs at the pool area and then getting drinks at the pool bar took forever too. We won't be back. The locals and native CR are definitely a priority and as a visitor I felt like we were not a priority.

    GrandTour30419938304, Director General at Occidental Tamarindo, responded to this review
     Good afternoon! We first would like to thank you for choosing our Occidental Tamarindo for your holidays in Occidental Tamarindo and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. regards, Martin Guerrero Managing Director Occidental Tamarindo

    EVALUATION

    Round Indicators

    • january 14 2020
    • Couples

    Eatsleepdrinkwell

    “Fantastic Staff Members”


    This was our second stay at the hotel. We loved it so much that we extended this time to 10 Days. By our third day we noticed that the dining experience was just not what we remembered. All the other little nitpicking things that people complain about didn’t bother us. But when your there for 10 days and you have to eat in the same place about 30 times, you want the experience to be pleasant. I sent my concerns in an email to the management and immediately had a request to meet with me. By the next meal the issues had been corrected, staff clearly had been given a “pep talk” and management was highly visible during all the meals. They were very thankful for me for pointing out my concerns and acted on my feedback immediately, and I was grateful for being listened to. All that being said, the Staff at the occidental are what make the experience so memorable. I really hope that the hotel takes notice of those who genuinely care about people’s experiences and maybe thin out the ones who don’t seem to enjoy their jobs. There were many that made our vacation wonderful and most were there the last time we stayed. This is more for the management, but if you go to the resort see if you can find these lovely people: I would like to thank the lifeguard/volleyball player/ surfer who treated my tiny cut like it was a serious injury (I’m sorry I didn’t get his name because we greeted each other with Amigo/Amiga). There is a groundskeeper who makes sure that guests understand how to say “Pura Vida” if nothing else. Then there’s Carlos who tirelessly cleans the beach and the entire resort, delivers drinks and always, always has a genuine smile. Edwin the bartender has a gruff exterior at first, but once you meet him he’ll have your next drink waiting for you with a smile. By the end of your stay you will have some kind of inside joke with him. I wish I knew the name of the bartender who had the shift before him the week of 1/3-1/10 because he was also fantastic and very patient in helping me with my Spanish. Alberto at Oceana was another person who made you feel like a friend and enjoyed practicing his English while we practiced our Spanish. I would also very much like to thank Adina who was seemingly everywhere and always smiling, always helpful at breakfast in the morning and then in the bar in the afternoon. These people and some I missed are what brought us back the first time. And hopefully we will get to see them again soon!


    GrandTour30419938304, Director General at Occidental Tamarindo, responded to this review
    Good morning! Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Tamarindo.We always welcome feedback, as it allows us to continually improve the experience we create for our guests. regards, Martin Guerrero Managing Director Occidental Tamarindo

    EVALUATION

    Round Indicators

    • january 14 2020
    • Recife, PE

    tonygG4327NY

    “Good all inclusive”


    We paid about 200US per night for 3 people all inclusive. This is well priced for what we get (good level for that money). Check in was confused and took time, also they said 14.00 but got our room 15.00. Otherwise good. Pool could have been somewhat cleaner and half of if is more than 150cm deep - and both adults and children seem to gather in the shallow part with a deep part almost empty. They should have one sit and drink pool and one for all others. I would not pay more than 250US per 3people though.


    GrandTour30419938304, Director General at Occidental Tamarindo, responded to this review
    Buenos días! We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Tamarindowe always strive to exceed guests' expectations and your comments will help our teams reaching that goal. regards, Martin Guerrero Managing Director Occidental Tamarindo

    EVALUATION

    Round Indicators

    • january 13 2020
    • Tacoma, Washington
    • Couples

    pamh522

    “Not worth the money”


    Food was ice cold, not great, booze was all water, wine came in a gallon glass bottle and also was half water. Room had moldy and blood stained curtains. Had this been a 2.5 star hotel it would have been no suprise, but no way is it a 4 or 5 star. Staff for the most part didnt seem to enjoy their jobs very much either. There was no schedule for any events. For the price we could have stayed at the Marriott, had amazing meals and 2 drinks (that had not contained all water) for less. The location is good and the grounds were well kept. I have never written a bad review before but felt this should be known.


    GrandTour30419938304, Director General at Occidental Tamarindo, responded to this review
    Good morning! We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. regards, Martin Guerrero Managing Director Occidental Tamarindo

    EVALUATION

    Round Indicators

    • january 12 2020
    • Couples

    121213nataliab

    “Amazing place”


    The nightclub bartander Diego made the best cocktails! The bartenders at the pool side are not the best (actually really bad) but the night attention was worth it! Im really looking forward to come back


    GrandTour30419938304, Director General at Occidental Tamarindo, responded to this review
    Good morning! We first would like to thank you for choosing our Occidental Tamarindo for your holidays in Occidental and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. regards, Martin Guerrero Managing Director Occidental Tamarindo

    EVALUATION

    Round Indicators

    • january 8 2020
    • Denver, Colorado
    • Family

    Beth M

    “So bummed this time things had gone downhill”


    I hate leaving a bad review, but things have really gone downhill since the last time we visited this property 2 years ago. I know things are busy at Christmas but the front desk was so understaffed and made getting a new key a 30 minute plus ordeal. Even though I have status with Barcelo we didn't get a room until after 4pm, we had been there for 5 hours and promised rooms at 3. Food was fine but nothing special. Our water was never brought to us or filled up unless we went and asked someone. They were understaffed at the buffet too. We had to go get our own water on multiple occasions and water was never filled. Getting a cork screw to open up a bottle of wine one night took over 10 minutes. There isn't a check in area like some other Barcelo's so anytime we wanted our party of 8 to sit together we had to put tables together ourselves. We even tipped our wait staff thinking that might help, but it didn't. Christmas dinner they did nothing special at all, just like any other night. At other Barcelo properties, Christmas dinner is a huge affair, (this property should go see what they do in the Dominican Republic, it's fantastic). New Years Eve they did do a nice dinner. Light reported missing in our entry way on first day, 7 days later, still no fixed light. 4 of 7 days we did not have wash clothes, bath mats or hand towels in our room. Front desk didn't have change on many occasions and never had towels at 7am when we were leaving for water tours. No guacamole or avocados at any time, they are in season there. The bellmen are amazing and the new Japanese restaurant was very special. Lots of iguanas on the property. The rooms are just rundown and the entire resort just needs a facelift. You can't get more than 2 keys per room even when 4 people are sharing a room. Chairs around the pool were hard to get as they let "Day Guests" come for the day. This seems like a great policy but NOT during the sold out holiday season. I saw 30 people check in at the front desk at 8AM and head to breakfast, which was already crowded and then as expected they took up 30 chairs at the pool area and then getting drinks at the pool bar took forever too. We won't be back. The locals and native CR are definitely a priority and as a visitor I felt like we were not a priority.


    GrandTour30419938304, Director General at Occidental Tamarindo, responded to this review
    Good afternoon! We first would like to thank you for choosing our Occidental Tamarindo for your holidays in Occidental Tamarindo and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. regards, Martin Guerrero Managing Director Occidental Tamarindo

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