Hotel Beach Views  Occidental Grand Xcaret Resort
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Occidental at Xcaret Destination

Carretera Federal Chetumal   Puerto Juárez Km. 282 77710 Playa del Carmen , Solidaridad - Quintana Roo   México  


Places of Interest

63.2 km  Cancun International Airport 

3 km Playa del Carmen

41 km Xel há

Just a few steps away Xcaret Park

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental at Xcaret Destination

4.0/5 Round Indicators
| 14963 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

46% Complete

6897

Very good

31% Complete

4705

Average

12% Complete

1848

Poor

5% Complete

853

Very poor

4% Complete

660

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    Round Indicators
    emelis22 Ypsilanti, Michigan. 07/18/2018 Family

    “It was great”

    Great beaches and pool. Bartenders are amazing and funny. Marbella is the best server there!!!!! Food is alright. Breakfast is amazing, but dinner choices aren’t the best. The shows at night are very entertaining. A lot of birds, iguanas, and monkeys around the resort that you can look at.
    Round Indicators
    Jessica M San Diego, California. 07/18/2018 Family

    “Amazing Family Vacay!!!”

    My husband and I have been here five times previously and this time we brought the whole tribe to experience it all! We brought our 2 siblings (in their twenties), our kiddos 16, 11 & 10. My parents in their early sixties and my sons soccer Coach and his girlfriend! lol. As you can see so many dynamics and yet this resort had something for each one of us! No one complained about anything! And loved it as much as my husband and I do. Ok so we always have stayed at the first club area but this time we wanted a more secluded & grand experience for my parents birthday and booked at the Royal club. Let me tell you, we felt pampered the second we stepped inside the private check in area. The ladies where A-MA-ZING, (Karen was the best at making things happen for us the entire week). We got treated to champagne, got handed fresh cool face towels and they sprayed us with a refreshing moisturizing facial spray! All rooms where awesome, big bedrooms with jetted tubs (salt baths and bubble bath where also provided) each room had a living area and dinner table. Thanks to the Manager Paola My parents got upgraded for free to a suite ( bigger living room and dinning table) as a birthday gesture! AND when we had dinner at the Royal restaurant to celebrate my dad, at the end of dinner they turned out the lights to the whole restaurant and came out with a family size cake and sang happy birthday! Great start to our vacay. our favorite breakfast area was by the beach, the view is breathtaking. Yes it is a little bit of a walk but nothing that will kill you (so don’t pay attention to the complainers reviews lol) the resort does have a tram if you don’t feel Like walking, but after eating so many delicious things, you might want to take that stroll. We also had breakfast at the Royal club a few times since it rained pretty hard a few days and didn’t want to get soaked. We where always treated like family, the servers Rodrigo, Daniel, Samuel & German work so hard! (Please be kind and generous... my tip to you is TIP your server! They work hard!) We also stopped by the first club to say hello to some old friends ;) Aldo the bar tender who you’ll also find at the private bar area by the beach made us the famous rainbow shots. We also saw Eva, Adriana & Jose whom from all our visits we now consider friends! They greeted us so joyfully and made us feel so welcomed, they’re are always ready to help our stay be the best possible! Love them all! If you love nature, this is the place for you. The entire resort seems to be surrounded by beautiful flora and fauna. The grounds are all well kept and you’ll always see maintenance workers. My parents where super pleased and happy to explore the ruins within the resort. My kiddos looooved seeing all the monkeys jumping around. We also saw deer walking around the grounds! It was an awesome adventure for my kids. Friends please note, you will be in the jungle. bugs, mosquitos and wild things are to be expected (its always funny to read peoples negative reviews reg this) Just be prepared and you’ll be fine. We always take several bottles of Dr. Mercola bug spray and it does the trick. PS take it with you to all your excursions. You’ll thank me later. Oooh talking about excursions, the Royal club was awesome! Karen knew we where leaving for a trip to Chichen Itzá before the restaurant opened for breakfast and she had 11 boxed lunches to go ready for us!! The pool staff was also amazing, Dante at the activities pool ran out of gifts for the winning participants ( aka my 10 year old daughter ) and he promised to give her smothering next time we ran into him. I thought he’d forget but 2 days later he ran into my mom, remember her and sent my daughters gift with her. Needles to say he was her hero for the rest of our stay. ;). I could go on for hours about this pace! I’ll stop by just saying we are all already planning to return next summer!
    Round Indicators
    Ilikemyholiday 07/18/2018 Couples

    “Relaxing holiday ”

    We stayed in the first two weeks in June, The hotel and grounds are beautiful and seeing the monkey’s on your balcony is something else !! We experience bad rain and storms for 6 days but we made the most of xcaret Park, worth getting the unlimited tickets that’s offered at the front desk. The food was good, we never went hungry and always plenty of choice. We visited the steak, oriental, Mexican and Italian restaurant all fantastic food and good service. We have stayed in Mexico before in a 5 diamond hotel and I couldn’t say there was any difference in service, or standards. The only thing that I’ve knocked a star off for was, if we left a tip for the cleaner we had the fridge re stocked, coffee and snack, clean towels etc ... but if we had no change to leave a tip we had dirty towels re folded, and no coffee or snacks! Also pool service was hit and miss, if there was Mexican or Americans around you, they would go to them but bypass the English. The rooms where great, the bed was so comfortable, and plenty of storage space and great to have an umbrella in your room, as when it rains, the heavens do open up! It’s the first all inclusive holiday I have had where you have to pay for the internet, I paid and it didn’t work. But it wasn’t such a bad thing to close yourself off from the world for two weeks! Top tip pack great mosquito spray they eat you alive !! Overall we had a lovely two week stay, would we go back ???? Maybe not but only because I’ve done my holidays to Mexico now ! Not because the hotel had any faults. Thank you for a great holiday :0)
    Round Indicators
    lizgonzalez1974 Bay Shore, New York. 07/18/2018 Family

    “FAMILY VACATION”

    Great family vacation, staff was very friendly and accommodating. Love seeing the monkeys, lizards and deer roaming around the hotel. The beach was beautiful. lots of walking but all worth it for the view.
    Round Indicators
    jnc3md Philadelphia, Pennsylvania. 07/18/2018 Family

    “HOTEL RESORT REVIEW”

    This was a great stay for a large family reunion. There was enough to do for everyone, from the youngest, age 2, to the oldest, age 78. Everybody had a great time, the food was excellent and plentiful, the 24/7 open bar was fantastic for the old folks and service was without flaw.

    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. ¡Wow! We loved how in a few words you described the incredible experience. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service you received. We truly appreciate your sincere and constructive comments and we are very pleased to know you had a delightful stay with us and that we were able to fullfill all your expectations. We strive in having a great ambience to satisfy all of our guest needs, so we are very pleased to read you enjoyed your stay with us. It was an honor to host you and your family and I hope that Occidental at Xcaret Destination will be your number one choice for future family vacations. Regards.

    EVALUATION

    Round Indicators

    • july 18 2018
    • Ypsilanti, Michigan
    • Family

    emelis22

    “It was great”


    Great beaches and pool. Bartenders are amazing and funny. Marbella is the best server there!!!!! Food is alright. Breakfast is amazing, but dinner choices aren’t the best. The shows at night are very entertaining. A lot of birds, iguanas, and monkeys around the resort that you can look at.


    EVALUATION

    Round Indicators

    • july 18 2018
    • San Diego, California
    • Family

    Jessica M

    “Amazing Family Vacay!!!”


    My husband and I have been here five times previously and this time we brought the whole tribe to experience it all! We brought our 2 siblings (in their twenties), our kiddos 16, 11 & 10. My parents in their early sixties and my sons soccer Coach and his girlfriend! lol. As you can see so many dynamics and yet this resort had something for each one of us! No one complained about anything! And loved it as much as my husband and I do. Ok so we always have stayed at the first club area but this time we wanted a more secluded & grand experience for my parents birthday and booked at the Royal club. Let me tell you, we felt pampered the second we stepped inside the private check in area. The ladies where A-MA-ZING, (Karen was the best at making things happen for us the entire week). We got treated to champagne, got handed fresh cool face towels and they sprayed us with a refreshing moisturizing facial spray! All rooms where awesome, big bedrooms with jetted tubs (salt baths and bubble bath where also provided) each room had a living area and dinner table. Thanks to the Manager Paola My parents got upgraded for free to a suite ( bigger living room and dinning table) as a birthday gesture! AND when we had dinner at the Royal restaurant to celebrate my dad, at the end of dinner they turned out the lights to the whole restaurant and came out with a family size cake and sang happy birthday! Great start to our vacay. our favorite breakfast area was by the beach, the view is breathtaking. Yes it is a little bit of a walk but nothing that will kill you (so don’t pay attention to the complainers reviews lol) the resort does have a tram if you don’t feel Like walking, but after eating so many delicious things, you might want to take that stroll. We also had breakfast at the Royal club a few times since it rained pretty hard a few days and didn’t want to get soaked. We where always treated like family, the servers Rodrigo, Daniel, Samuel & German work so hard! (Please be kind and generous... my tip to you is TIP your server! They work hard!) We also stopped by the first club to say hello to some old friends ;) Aldo the bar tender who you’ll also find at the private bar area by the beach made us the famous rainbow shots. We also saw Eva, Adriana & Jose whom from all our visits we now consider friends! They greeted us so joyfully and made us feel so welcomed, they’re are always ready to help our stay be the best possible! Love them all! If you love nature, this is the place for you. The entire resort seems to be surrounded by beautiful flora and fauna. The grounds are all well kept and you’ll always see maintenance workers. My parents where super pleased and happy to explore the ruins within the resort. My kiddos looooved seeing all the monkeys jumping around. We also saw deer walking around the grounds! It was an awesome adventure for my kids. Friends please note, you will be in the jungle. bugs, mosquitos and wild things are to be expected (its always funny to read peoples negative reviews reg this) Just be prepared and you’ll be fine. We always take several bottles of Dr. Mercola bug spray and it does the trick. PS take it with you to all your excursions. You’ll thank me later. Oooh talking about excursions, the Royal club was awesome! Karen knew we where leaving for a trip to Chichen Itzá before the restaurant opened for breakfast and she had 11 boxed lunches to go ready for us!! The pool staff was also amazing, Dante at the activities pool ran out of gifts for the winning participants ( aka my 10 year old daughter ) and he promised to give her smothering next time we ran into him. I thought he’d forget but 2 days later he ran into my mom, remember her and sent my daughters gift with her. Needles to say he was her hero for the rest of our stay. ;). I could go on for hours about this pace! I’ll stop by just saying we are all already planning to return next summer!


    EVALUATION

    Round Indicators

    • july 18 2018
    • Couples

    Ilikemyholiday

    “Relaxing holiday ”


    We stayed in the first two weeks in June, The hotel and grounds are beautiful and seeing the monkey’s on your balcony is something else !! We experience bad rain and storms for 6 days but we made the most of xcaret Park, worth getting the unlimited tickets that’s offered at the front desk. The food was good, we never went hungry and always plenty of choice. We visited the steak, oriental, Mexican and Italian restaurant all fantastic food and good service. We have stayed in Mexico before in a 5 diamond hotel and I couldn’t say there was any difference in service, or standards. The only thing that I’ve knocked a star off for was, if we left a tip for the cleaner we had the fridge re stocked, coffee and snack, clean towels etc ... but if we had no change to leave a tip we had dirty towels re folded, and no coffee or snacks! Also pool service was hit and miss, if there was Mexican or Americans around you, they would go to them but bypass the English. The rooms where great, the bed was so comfortable, and plenty of storage space and great to have an umbrella in your room, as when it rains, the heavens do open up! It’s the first all inclusive holiday I have had where you have to pay for the internet, I paid and it didn’t work. But it wasn’t such a bad thing to close yourself off from the world for two weeks! Top tip pack great mosquito spray they eat you alive !! Overall we had a lovely two week stay, would we go back ???? Maybe not but only because I’ve done my holidays to Mexico now ! Not because the hotel had any faults. Thank you for a great holiday :0)


    EVALUATION

    Round Indicators

    • july 18 2018
    • Bay Shore, New York
    • Family

    lizgonzalez1974

    “FAMILY VACATION”


    Great family vacation, staff was very friendly and accommodating. Love seeing the monkeys, lizards and deer roaming around the hotel. The beach was beautiful. lots of walking but all worth it for the view.


    EVALUATION

    Round Indicators

    • july 18 2018
    • Philadelphia, Pennsylvania
    • Family

    jnc3md

    “HOTEL RESORT REVIEW”


    This was a great stay for a large family reunion. There was enough to do for everyone, from the youngest, age 2, to the oldest, age 78. Everybody had a great time, the food was excellent and plentiful, the 24/7 open bar was fantastic for the old folks and service was without flaw.


    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. ¡Wow! We loved how in a few words you described the incredible experience. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service you received. We truly appreciate your sincere and constructive comments and we are very pleased to know you had a delightful stay with us and that we were able to fullfill all your expectations. We strive in having a great ambience to satisfy all of our guest needs, so we are very pleased to read you enjoyed your stay with us. It was an honor to host you and your family and I hope that Occidental at Xcaret Destination will be your number one choice for future family vacations. Regards.

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