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Hotel Beach Views  Occidental Grand Xcaret Resort
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map

Map and location

Carretera Federal Chetumal   Puerto Juárez Km. 282 77710 Playa del Carmen , Solidaridad - Quintana Roo   México  


Places of Interest

63.2 km  Cancun International Airport 

3 km Playa del Carmen

41 km Xel há

Just a few steps away Xcaret Park

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental at Xcaret Destination

4.0/5 Round Indicators
| 17994 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

48% Complete

8695

Very good

30% Complete

5414

Average

11% Complete

2139

Poor

5% Complete

973

Very poor

4% Complete

773

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    Round Indicators
    vero1116 Chicago, Illinois. 09/15/2019 Family

    “Great experience”

    I really recommend this hotel you will not regret it if you love nature it is wonderful to see the monkeys. The beautiful beach, food, entertainment and overall had a great experience with family. The only thing that I did not get used to is the hot and humid weather, but there is swimming pool and nice cool rooms.
    Round Indicators
    Aidette V Lansford, Pennsylvania. 09/15/2019 Couples

    “nice resort but could be improved upon”

    the room amazing, some restaurants are amazing - such as los olives, and the pescador. the bars are pretty could with variety as well. the pool is not that great with tiles breaking off, and the hot tubs/ jacuzzi being cold with rings of dirt around them. the walk ways are super dark at night, which is understandable due to all the wildlife, however very scary to walk alone at night to get to place. and the place is so big that you get loss in it, so a little more iilumnation would be great. there was times that we got bored at the facility and there was no activities really that are modern to do. like karaoke, or foam parties, dance offs. like they do in other resorts that we have been to in the past. so other then that if a few tweaks in those things the place would defenilty be 5 star.
    Round Indicators
    Janelle R Fort St. John, Canada. 09/15/2019

    “Not in our books to re-visit, but don't let that deter you”

    We traveled here in a group of 8. We picked this resort because it checked the boxes we were looking for: 1.Spacious 2.Connected to Xcaret (We didn't even end up going) 3. Inlet seemed like it may be cleaner than open beach. 4 Shuttle service throughout resort Positives included: When we arrived we were pleased with the Lobby view. Check-in was smooth & staff were welcoming. Rooms were nice & requests were honored. The layout of the resort is a journey in itself, but there are map boards to help you out. Entertainment throughout the resort was good and the shops along the water had decent pricing for the most part. There are old ruins on site, and animals to see/interact with (Monkeys,Coaties,Iguanas,Flamingos,Agouti's,Macaws) Some downfalls include: Room service - available, but you have to provide a credit card with each order. WIFI is an extra fee, Food was decent tasting, but we did have 6 of 8 ppl that suffered stomach issues & when one of the kids was sick, neither the restaurants or buffets would let us bring anything back to the room / They just kept telling us to get room service. The last 4 days, half of us upgraded to the Members section- The 1 BDR suite we upgraded to was breathtaking, as were the views from our private bar & restaurant, on a rocky ledge, overlooking the ocean - with everything included! WIFI /Room Service/ Private pool/restaurant&bar. Don't forget mini-golf! Negative here is kids are allowed in both pools, and they aren't that big = NO QUIET TIME
    Round Indicators
    crocettesontour Hook, United Kingdom. 09/15/2019 Family

    “Emperor’s new clothes syndrome ?”

    To be frank, I was surprised at my disappointment as all the reviews were so positive! The rooms themselves were just “ok”, certainly not luxurious (and we were upgraded to First Club room as our double bedded room that we booked wasn’t available). They were clean and functional but can’t say they blew me away. Toiletries were only partially replaced once during my 10 day stay! The poolside experience was nice (when people weren’t blaring out their boom boxes) and made nicer by Lister and Rosita who’s smiling faces behind the bar made everyone happier! The restaurants were again “ok” but a lot more limited than described as 2 were completely off limits unless you were Royal (although we got upgraded, we couldn’t use the facilities) and there were a lot of restaurants that weren’t available until the evening. Of all the ones that we tried, the Italian was probably the closest you’ll get to feeling like you were in a restaurant instead of a school canteen. As well as the problem of most being outside (which opened me up to a multitude of mosquitoe bites!) it wasn’t pleasant eating when it was so hot! Not being able to take a pizza back to your room (you have to order room service and only after 10pm), nowhere to sit in an air conditioned environment to have a cool drink in the afternoon nor anywhere but the buffet to get a coffee (unless you wanted to pay at the speciality coffee shop) added to the just “ok”. The wristband status’s seemed outdated and charging for Wi-fi downright tacky The people were lovely, the animals enchanting but would I stay here again? - probably if I were travelling with children but for luxury I would say NO.
    Round Indicators
    andyorozco Savannah, Georgia. 09/14/2019 Family

    “Just wow!”

    Are you looking for superior service? This is your place. Mark went above and beyond! He took care of a maintenance issue for me. I'm almost certain he performs above his pay level. He should be in customer relations or in some sort of management position. He understands customers and thinks a step ahead placing himself in your shoes. Every time I came across him he asked if there was anything he could do. Always with a can do attitude. He recommended activities and sight seeing locations that are not listed. If you come across him tell him of what you want to get from your stay and he will make it happen.

    EVALUATION

    Round Indicators

    • september 15 2019
    • Chicago, Illinois
    • Family

    vero1116

    “Great experience”


    I really recommend this hotel you will not regret it if you love nature it is wonderful to see the monkeys. The beautiful beach, food, entertainment and overall had a great experience with family. The only thing that I did not get used to is the hot and humid weather, but there is swimming pool and nice cool rooms.


    EVALUATION

    Round Indicators

    • september 15 2019
    • Lansford, Pennsylvania
    • Couples

    Aidette V

    “nice resort but could be improved upon”


    the room amazing, some restaurants are amazing - such as los olives, and the pescador. the bars are pretty could with variety as well. the pool is not that great with tiles breaking off, and the hot tubs/ jacuzzi being cold with rings of dirt around them. the walk ways are super dark at night, which is understandable due to all the wildlife, however very scary to walk alone at night to get to place. and the place is so big that you get loss in it, so a little more iilumnation would be great. there was times that we got bored at the facility and there was no activities really that are modern to do. like karaoke, or foam parties, dance offs. like they do in other resorts that we have been to in the past. so other then that if a few tweaks in those things the place would defenilty be 5 star.


    EVALUATION

    Round Indicators

    • september 15 2019
    • Fort St. John, Canada

    Janelle R

    “Not in our books to re-visit, but don't let that deter you”


    We traveled here in a group of 8. We picked this resort because it checked the boxes we were looking for: 1.Spacious 2.Connected to Xcaret (We didn't even end up going) 3. Inlet seemed like it may be cleaner than open beach. 4 Shuttle service throughout resort Positives included: When we arrived we were pleased with the Lobby view. Check-in was smooth & staff were welcoming. Rooms were nice & requests were honored. The layout of the resort is a journey in itself, but there are map boards to help you out. Entertainment throughout the resort was good and the shops along the water had decent pricing for the most part. There are old ruins on site, and animals to see/interact with (Monkeys,Coaties,Iguanas,Flamingos,Agouti's,Macaws) Some downfalls include: Room service - available, but you have to provide a credit card with each order. WIFI is an extra fee, Food was decent tasting, but we did have 6 of 8 ppl that suffered stomach issues & when one of the kids was sick, neither the restaurants or buffets would let us bring anything back to the room / They just kept telling us to get room service. The last 4 days, half of us upgraded to the Members section- The 1 BDR suite we upgraded to was breathtaking, as were the views from our private bar & restaurant, on a rocky ledge, overlooking the ocean - with everything included! WIFI /Room Service/ Private pool/restaurant&bar. Don't forget mini-golf! Negative here is kids are allowed in both pools, and they aren't that big = NO QUIET TIME


    EVALUATION

    Round Indicators

    • september 15 2019
    • Hook, United Kingdom
    • Family

    crocettesontour

    “Emperor’s new clothes syndrome ?”


    To be frank, I was surprised at my disappointment as all the reviews were so positive! The rooms themselves were just “ok”, certainly not luxurious (and we were upgraded to First Club room as our double bedded room that we booked wasn’t available). They were clean and functional but can’t say they blew me away. Toiletries were only partially replaced once during my 10 day stay! The poolside experience was nice (when people weren’t blaring out their boom boxes) and made nicer by Lister and Rosita who’s smiling faces behind the bar made everyone happier! The restaurants were again “ok” but a lot more limited than described as 2 were completely off limits unless you were Royal (although we got upgraded, we couldn’t use the facilities) and there were a lot of restaurants that weren’t available until the evening. Of all the ones that we tried, the Italian was probably the closest you’ll get to feeling like you were in a restaurant instead of a school canteen. As well as the problem of most being outside (which opened me up to a multitude of mosquitoe bites!) it wasn’t pleasant eating when it was so hot! Not being able to take a pizza back to your room (you have to order room service and only after 10pm), nowhere to sit in an air conditioned environment to have a cool drink in the afternoon nor anywhere but the buffet to get a coffee (unless you wanted to pay at the speciality coffee shop) added to the just “ok”. The wristband status’s seemed outdated and charging for Wi-fi downright tacky The people were lovely, the animals enchanting but would I stay here again? - probably if I were travelling with children but for luxury I would say NO.


    EVALUATION

    Round Indicators

    • september 14 2019
    • Savannah, Georgia
    • Family

    andyorozco

    “Just wow!”


    Are you looking for superior service? This is your place. Mark went above and beyond! He took care of a maintenance issue for me. I'm almost certain he performs above his pay level. He should be in customer relations or in some sort of management position. He understands customers and thinks a step ahead placing himself in your shoes. Every time I came across him he asked if there was anything he could do. Always with a can do attitude. He recommended activities and sight seeing locations that are not listed. If you come across him tell him of what you want to get from your stay and he will make it happen.


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