Hotel Beach Views  Occidental Grand Xcaret Resort
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Carretera Federal Chetumal   Puerto Juárez Km. 282 77710 Playa del Carmen , Solidaridad - Quintana Roo   México  


Places of Interest

63.2 km  Cancun International Airport 

3 km Playa del Carmen

41 km Xel há

Just a few steps away Xcaret Park

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Guest reviews.

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Occidental at Xcaret Destination

4.0/5 Round Indicators
| 15421 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Excellent

46% Complete

7156

Very good

31% Complete

4826

Average

12% Complete

1903

Poor

5% Complete

866

Very poor

4% Complete

670

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    Round Indicators
    etmiller72 Brooklyn, New York. 09/19/2018 Couples

    “Relaxing week at Occidental”

    Me and my husband loved this hotel. It is also very kid friendly and would come back with our kids next time. We loved how it was right next door to Xcaret and we didn't even have to leave the property to get there. The only negative to us is that if you want to eat at the specialty restaurants the men have to wear pants to dinner which they didn't tell you that on the website but you can get pants from guest services but they require 24 hr notice. Otherwise we loved everything about the hotel and would definitely go back again.
    Round Indicators
    Billie R Cork, Ireland. 09/19/2018 Couples

    “Amazing Resort in a Breathtaking Location”

    This is by far the most beautiful place I have ever stayed at in my life. If you are a nature lover it's a must, the resort is a jungle setting, with monkeys, macaws, deer etc. free roaming around the resort. They also have sereque running around the resort which are actually critically endangered so it's amazing to see them here. The staff at the resort were fantastic. I have never met such fun and helpful people in all my life. Every day at the pool we would play pool games with them such as volleyball, salsa dancing and foam parties. The beach was so beautiful, the water was teaming with beautiful fish and you could get snorkel gear for free at the beach restaurant. There is also a night club in the resort, so when the shows in the theater stop you can go dancing in the club. I highly recommend getting a massage at the resort spa if possible. Myself and my partner treated ourselves on our last day and it was pure bliss. Ada and Alejandra our masseuses were fantastic! The only downside to the whole holiday was the lack of Mexican culture. I would have loved to have seen the mariachi bands playing and more Mexican food in the buffets. There is a Mexican restaurant on site but the food was extremely poor, I was very disappointed in that. Thank you Pamela, Ricardo Vargas, Alex, Antonio and all the rest of staff for making the holiday so special. Biggest thanks to the best bar tender Luis Hun who worked in the night club. Every time I was in the queue he would have my drink ready for me by the time I got to the bar. Top class bar tender!

    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    Round Indicators
    loulouiselacroix Saint-Felix-de-Valois, Canada. 09/18/2018 Couples

    “Great vacacion !”

    Staff is friendly and joyful, concierge helpful for any attention needed. Service and food is excellent. A lot of choice in the a la carte restaurants. Staff and hotel give attention for nature and recycling. Everywhere is clean. We love the surrounding full of trees and animals. Room is perfect, neet and confortable. This is my favorite hotel from all my vacacions. Pools are big with many spots to hang quiet or party. The only recommandation is to change once in a while the reddundant music in the lobby and restaurants. Still 2 days to go on 14. This is paradise Louise and Dominic 21313

    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    Round Indicators
    Carlos J R 09/18/2018 Family

    “2nd Round Visit: Expectations Lowered!”

    I chose this hotel for a 2nd time since the first experience I had was AWESOME! I recommended it to a lot of my friends. Thing is, it turned out that it was under new administration this time I visited. Straight to the point, 1st time visit I was welcomed with an alcoholic beverage, now it was water. I chose to have a mini bar in my room since the first day you had tequila bottles, Jamaican rum, and more. Now, Pepsi, water, Modelo beer, and 7Up. My expectations lowered, but hey, it’s all inclusive. Not to worry. The food and drinks were great and the customer service fantastic (except at lobby and that new administration). The last day was supposed to be memorable…and it was (not in a good way). I chose transportation from the hotel for arrival and departure. They were sharp at arrival and extremely early at departure. This really ticked me off since my air flight was departing in the afternoon and could’ve stayed an extra hour, but operations Xcaret just did not let us stay an extra hour and basically kicked us out awfully early from the hotel because other people were scheduled in shared rides to airport…which resulted to be my friends with the same afternoon flight, no one else. We arrived at the airport and wasted hours there. Thank you very much Occidental at Xcaret or Flamingo Xcaret, whatever you’re called now. Don’t come with the “We apologize for the inconvenience…” bs. I humbly requested to leave later on but you needed to kick people out to have rooms for people to come in. You simply ignored me. Quantity over quality! I don’t recommend rooms with mini bars (not worth it), buy activities and tours outside the hotel (they’re cheaper online) and the hotel’s transportation, skip that. Better take a taxi ride shared with friends. No 3rd opportunity from me or my friends, you blew it up on our last day. Don't even apologize when you ignored me just to let readers know of your fake concern.

    OccidentalatXcaret, Customer Care Coordinator. at Occidental at Xcaret Destination, responded to this review
     Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. The transportation is provided by an external company, unfortunately we cannot control their times and rules. for international flights it is necessary ti arrive to the airport 3 hours before the flight to avoid any inconvenience such as traffic, for example, and it is 45 minutes fro the hotel to the airport. We have verified the reports and we do have an email from you on the 16th at 10:45p.m. requesting to change your pick up to the airport for the 17th, your contract establish that for any change you need to call 24 hours before (since it was not an emergency). I’m very sorry to hear about your disappointing experience at Occidental at Xcaret Destination. We pride ourselves on providing guests with amazing and memorable vacations, offering high quality service, and we regret that this is not what you experienced. Our guests’ satisfaction is our priority; therefore, we will review them with the Hotel Manager in order to avoid this incidents in the future. We hope you give us the chance to demonstrate you that our main goal is to create unforgettable experiences with a high quality service. Regards.

    Round Indicators
    val j 09/18/2018 Couples

    “Great for animals and jungle setting”

    So lovely to see monkeys actually on your balcony. The wildlife is amazing. Beach is heaven but not that many beds so you may be unlucky.Difficult if mobility a problem as you may be in one of the blocks away from hotel.Had great time and one very friendly driver is called Moses 5* who would drop us by our apartment even tho we were not staying in the Royal suites.

    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    EVALUATION

    Round Indicators

    • september 19 2018
    • Brooklyn, New York
    • Couples

    etmiller72

    “Relaxing week at Occidental”


    Me and my husband loved this hotel. It is also very kid friendly and would come back with our kids next time. We loved how it was right next door to Xcaret and we didn't even have to leave the property to get there. The only negative to us is that if you want to eat at the specialty restaurants the men have to wear pants to dinner which they didn't tell you that on the website but you can get pants from guest services but they require 24 hr notice. Otherwise we loved everything about the hotel and would definitely go back again.


    EVALUATION

    Round Indicators

    • september 19 2018
    • Cork, Ireland
    • Couples

    Billie R

    “Amazing Resort in a Breathtaking Location”


    This is by far the most beautiful place I have ever stayed at in my life. If you are a nature lover it's a must, the resort is a jungle setting, with monkeys, macaws, deer etc. free roaming around the resort. They also have sereque running around the resort which are actually critically endangered so it's amazing to see them here. The staff at the resort were fantastic. I have never met such fun and helpful people in all my life. Every day at the pool we would play pool games with them such as volleyball, salsa dancing and foam parties. The beach was so beautiful, the water was teaming with beautiful fish and you could get snorkel gear for free at the beach restaurant. There is also a night club in the resort, so when the shows in the theater stop you can go dancing in the club. I highly recommend getting a massage at the resort spa if possible. Myself and my partner treated ourselves on our last day and it was pure bliss. Ada and Alejandra our masseuses were fantastic! The only downside to the whole holiday was the lack of Mexican culture. I would have loved to have seen the mariachi bands playing and more Mexican food in the buffets. There is a Mexican restaurant on site but the food was extremely poor, I was very disappointed in that. Thank you Pamela, Ricardo Vargas, Alex, Antonio and all the rest of staff for making the holiday so special. Biggest thanks to the best bar tender Luis Hun who worked in the night club. Every time I was in the queue he would have my drink ready for me by the time I got to the bar. Top class bar tender!


    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    EVALUATION

    Round Indicators

    • september 18 2018
    • Saint-Felix-de-Valois, Canada
    • Couples

    loulouiselacroix

    “Great vacacion !”


    Staff is friendly and joyful, concierge helpful for any attention needed. Service and food is excellent. A lot of choice in the a la carte restaurants. Staff and hotel give attention for nature and recycling. Everywhere is clean. We love the surrounding full of trees and animals. Room is perfect, neet and confortable. This is my favorite hotel from all my vacacions. Pools are big with many spots to hang quiet or party. The only recommandation is to change once in a while the reddundant music in the lobby and restaurants. Still 2 days to go on 14. This is paradise Louise and Dominic 21313


    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    EVALUATION

    Round Indicators

    • september 18 2018
    • Family

    Carlos J R

    “2nd Round Visit: Expectations Lowered!”


    I chose this hotel for a 2nd time since the first experience I had was AWESOME! I recommended it to a lot of my friends. Thing is, it turned out that it was under new administration this time I visited. Straight to the point, 1st time visit I was welcomed with an alcoholic beverage, now it was water. I chose to have a mini bar in my room since the first day you had tequila bottles, Jamaican rum, and more. Now, Pepsi, water, Modelo beer, and 7Up. My expectations lowered, but hey, it’s all inclusive. Not to worry. The food and drinks were great and the customer service fantastic (except at lobby and that new administration). The last day was supposed to be memorable…and it was (not in a good way). I chose transportation from the hotel for arrival and departure. They were sharp at arrival and extremely early at departure. This really ticked me off since my air flight was departing in the afternoon and could’ve stayed an extra hour, but operations Xcaret just did not let us stay an extra hour and basically kicked us out awfully early from the hotel because other people were scheduled in shared rides to airport…which resulted to be my friends with the same afternoon flight, no one else. We arrived at the airport and wasted hours there. Thank you very much Occidental at Xcaret or Flamingo Xcaret, whatever you’re called now. Don’t come with the “We apologize for the inconvenience…” bs. I humbly requested to leave later on but you needed to kick people out to have rooms for people to come in. You simply ignored me. Quantity over quality! I don’t recommend rooms with mini bars (not worth it), buy activities and tours outside the hotel (they’re cheaper online) and the hotel’s transportation, skip that. Better take a taxi ride shared with friends. No 3rd opportunity from me or my friends, you blew it up on our last day. Don't even apologize when you ignored me just to let readers know of your fake concern.


    OccidentalatXcaret, Customer Care Coordinator. at Occidental at Xcaret Destination, responded to this review
    Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. The transportation is provided by an external company, unfortunately we cannot control their times and rules. for international flights it is necessary ti arrive to the airport 3 hours before the flight to avoid any inconvenience such as traffic, for example, and it is 45 minutes fro the hotel to the airport. We have verified the reports and we do have an email from you on the 16th at 10:45p.m. requesting to change your pick up to the airport for the 17th, your contract establish that for any change you need to call 24 hours before (since it was not an emergency). I’m very sorry to hear about your disappointing experience at Occidental at Xcaret Destination. We pride ourselves on providing guests with amazing and memorable vacations, offering high quality service, and we regret that this is not what you experienced. Our guests’ satisfaction is our priority; therefore, we will review them with the Hotel Manager in order to avoid this incidents in the future. We hope you give us the chance to demonstrate you that our main goal is to create unforgettable experiences with a high quality service. Regards.

    EVALUATION

    Round Indicators

    • september 18 2018
    • Couples

    val j

    “Great for animals and jungle setting”


    So lovely to see monkeys actually on your balcony. The wildlife is amazing. Beach is heaven but not that many beds so you may be unlucky.Difficult if mobility a problem as you may be in one of the blocks away from hotel.Had great time and one very friendly driver is called Moses 5* who would drop us by our apartment even tho we were not staying in the Royal suites.


    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

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