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Hotel Beach Views  Occidental Grand Xcaret Resort
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map

Map and location

Carretera Federal Chetumal   Puerto Juárez Km. 282 77710 Playa del Carmen , Solidaridad - Quintana Roo   México  


Places of Interest

63.2 km  Cancun International Airport 

3 km Playa del Carmen

41 km Xel há

Just a few steps away Xcaret Park

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental at Xcaret Destination

4.0/5 Round Indicators
| 17613 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

48% Complete

8470

Very good

30% Complete

5329

Average

11% Complete

2101

Poor

5% Complete

958

Very poor

4% Complete

755

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    Round Indicators
    Angie D 07/20/2019 Family

    “Family Getaway”

    I loved this place. The staff was wonderful to all of my family. We had family members from 74 year-old to 18 year-old and we all had fun. The food was exceptional at the royal level and the monkeys were so fun to watch. The reef provide several areas to see the fish and sea-life for free. Between the resort and X-caret we did not have to leave for anything. My family and I will return next year to the royal level.
    Round Indicators
    inlove f Falmouth, England, United Kingdom. 07/20/2019 Family

    “Paradise”

    I visited with my teenage Daughter and bought Royal Level with unlimited Xcaret entrance. I cannot express enough how amazing this hotel is. From the moment you step into the lobby it has the Wow factor Royal Level amazing...you are truly spoilt. Staff so helpful, rooms beautiful and clean, we never had a bad meal in 10 days it was all delicious and I am picky. Grounds stunning with so much wildlife and the snorkelling was so much fun. If you're thinking of visiting I would highly recommend,be specially Royal Level.!
    Round Indicators
    joannesusanj Greater London, United Kingdom. 07/20/2019 Family

    “Great holiday but service could be improved ”

    Holiday didn't get off to the greatest start with a 75 minute wait to check in after a 10 hour flight! Insufficient staff and no one could explain what was going on. Very poor. We followed this up the next day with the hotel manager and did see an improvement in the number of staff but that didn't really help us. Otherwise, location for Xcaret Park, wildlife, rooms, pools and food were all good. Although you don't usually need to book the al a carte restaurants, any men in your group do need to wear long trousers so make sure you pack them!

    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    Round Indicators
    louisegiorgio Swindon, United Kingdom. 07/19/2019 Friends getaway

    “Holiday ”

    Had a fabulous holiday made some memories, the waiter Manuel Perez was fantastic , the snorkelling was amazing , so much sea life, Emilio the lifeguard was so helpful, Yuliana Garcia , the steak restaurant and the sea food restaurant were amazing .they had a show on every night but was repeated after 7 days ,you have so many pools to choose from and here was so much wildlife, I had monkeys on my balcony most days , you also have the xcaret park adjoined to it , well worth the extra money and the evening show was out of this world, the only thing that let it down was the cleanliness and some of the restaurants

    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    Round Indicators
    jgzam Cathedral City, California. 07/19/2019 Family

    “Dont understand all the bad reviews”

    The food was great the staff was extremely friendly and they had middle of the road alcohol like don julio tequila, absolut vodka, baileys and so on which most all inclusives dont offer otherresorts have cheap cheap alcohol that give you a nasty hang over oh and the food! I dont know where these critic's are use to eating but let me tell you there was absolutely nothing wrong with the food especially at the night restaurants I highly recommend this place the scenery was beautiful wild life throughout the resort! Now my only complaint is there sales team I'm in vacation people! I dont wanna buy a timeshare with NO resort! If I like the place I will go back! I dont wanna spend 3-4 hours of my vacation hearing about a sells pitch other than that I highly recommend this place

    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    EVALUATION

    Round Indicators

    • july 20 2019
    • Family

    Angie D

    “Family Getaway”


    I loved this place. The staff was wonderful to all of my family. We had family members from 74 year-old to 18 year-old and we all had fun. The food was exceptional at the royal level and the monkeys were so fun to watch. The reef provide several areas to see the fish and sea-life for free. Between the resort and X-caret we did not have to leave for anything. My family and I will return next year to the royal level.


    EVALUATION

    Round Indicators

    • july 20 2019
    • Falmouth, England, United Kingdom
    • Family

    inlove f

    “Paradise”


    I visited with my teenage Daughter and bought Royal Level with unlimited Xcaret entrance. I cannot express enough how amazing this hotel is. From the moment you step into the lobby it has the Wow factor Royal Level amazing...you are truly spoilt. Staff so helpful, rooms beautiful and clean, we never had a bad meal in 10 days it was all delicious and I am picky. Grounds stunning with so much wildlife and the snorkelling was so much fun. If you're thinking of visiting I would highly recommend,be specially Royal Level.!


    EVALUATION

    Round Indicators

    • july 20 2019
    • Greater London, United Kingdom
    • Family

    joannesusanj

    “Great holiday but service could be improved ”


    Holiday didn't get off to the greatest start with a 75 minute wait to check in after a 10 hour flight! Insufficient staff and no one could explain what was going on. Very poor. We followed this up the next day with the hotel manager and did see an improvement in the number of staff but that didn't really help us. Otherwise, location for Xcaret Park, wildlife, rooms, pools and food were all good. Although you don't usually need to book the al a carte restaurants, any men in your group do need to wear long trousers so make sure you pack them!


    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    EVALUATION

    Round Indicators

    • july 19 2019
    • Swindon, United Kingdom
    • Friends getaway

    louisegiorgio

    “Holiday ”


    Had a fabulous holiday made some memories, the waiter Manuel Perez was fantastic , the snorkelling was amazing , so much sea life, Emilio the lifeguard was so helpful, Yuliana Garcia , the steak restaurant and the sea food restaurant were amazing .they had a show on every night but was repeated after 7 days ,you have so many pools to choose from and here was so much wildlife, I had monkeys on my balcony most days , you also have the xcaret park adjoined to it , well worth the extra money and the evening show was out of this world, the only thing that let it down was the cleanliness and some of the restaurants


    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    EVALUATION

    Round Indicators

    • july 19 2019
    • Cathedral City, California
    • Family

    jgzam

    “Dont understand all the bad reviews”


    The food was great the staff was extremely friendly and they had middle of the road alcohol like don julio tequila, absolut vodka, baileys and so on which most all inclusives dont offer otherresorts have cheap cheap alcohol that give you a nasty hang over oh and the food! I dont know where these critic's are use to eating but let me tell you there was absolutely nothing wrong with the food especially at the night restaurants I highly recommend this place the scenery was beautiful wild life throughout the resort! Now my only complaint is there sales team I'm in vacation people! I dont wanna buy a timeshare with NO resort! If I like the place I will go back! I dont wanna spend 3-4 hours of my vacation hearing about a sells pitch other than that I highly recommend this place


    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

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