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Hotel Beach Views  Occidental Grand Xcaret Resort
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Map and location

Carretera Federal Chetumal   Puerto Juárez Km. 282 77710 Playa del Carmen , Solidaridad - Quintana Roo   México  


Places of Interest

63.2 km  Cancun International Airport 

3 km Playa del Carmen

41 km Xel há

Just a few steps away Xcaret Park

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Guest reviews.

There is no better expert than a traveller.

Occidental at Xcaret Destination

4.0/5 Round Indicators
| 16992 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

47% Complete

8078

Very good

30% Complete

5195

Average

12% Complete

2052

Poor

5% Complete

938

Very poor

4% Complete

729

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    Round Indicators
    claremcgeachie 04/24/2019 Family

    “Paradise on earth ”

    The moment we arrived we were overwhelmed by the beauty of the hotel and its surroundings. As we checked in Mayans rowed along the canal which runs through the property what an amazing welcome! The staff were outstanding and I would like to thank them all for making our stay. The food selection was extensive, the restaurants amazing and the buffets varied never repetitive. The hotel was beautifully clean, there was a storm which brought in sea weed and an extensive team was brought in to clear it up, hardly the hotels fault but dealt with promptly. The entertainment was good and the kids entertained varied and fun. We have stayed in many all inclusive hotels and this is the best, we could have paid much more but I don’t know what more you could receive by paying more. Excellent service, branded alcohol,beautiful scenery, unusual and exotic animals running wild with trumpet and baby pufferfish in the safe shallow ocean. A true paradise on earth, the hotel was full but the site was so extensive it was never busy. Xcaret next door is a must, buy an unlimited ticket as you can’t see it all in one day. Thank you Occidental for the memories x
    Round Indicators
    Compass03780153756 04/24/2019 Family

    “If visiting caret more than 1 day it's a must stay in”

    It is waking distance from Xcaret and min away from other parks. The staff is friendly and ready to help in any way possible. The quality of food is good and there variety was great. Loved there night show that will entertain the whole family.The rooms are very clean and beds are so comfy. Best of all they have many activity's to do the from spa, pool, the closed of beach was awesome.I will highly recommend this place.

    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    Round Indicators
    James T Marshall, Texas. 04/24/2019 Couples

    “Very Nice LARGE property - Disappointing Service Level”

    My wife and I took a trip to the Occidental Grand Xcaret during her February school break this winter. It was mid-80s temperature and mostly sunny during our stay. WHAT WE LIKED: 1) This is a large property with very nice facilities. The location next to Xcaret park is one-of-a-kind, and can not be replicated. I feel that the property has been very well maintained. 2) You are located in a tropical rain forest with a lot of wildlife. 3) Food options were diverse and generally well done. Our favorite was La Hacienda (coconut ice cream!), but we really enjoyed almost every place we ate. The buffet was a little less well done than some other resorts at which we have stayed, but it was still decent. 4) We purchased access to Xcaret during our stay, and that was a lot of fun. Great to be so close to that eco-park. 5) The pools were awesome, though they ran out of chairs quickly. You had to get up early to snag the one you wanted. 6) The pool bartenders were the best we found. They were friendly and accommodating. WHAT WE DISLIKED: 1) Internet is not provided free here, which is a given in most hotels of this caliber. To make matters worse, they use it as a bribe to get you to sit through their vacation club pitch. Even after I bought the internet package (needed it for work), getting it to work was a pain. Their online site does not work, and you had to get it set up at the service desk. I think the online site is non-functional to steer you to the time share pitch. VERY IRRITATING PROCESS. 2) Compared to most resorts we have used, the general level of service was terrible. Very few employees wnt out of their way to assist us, and almost no one ever seemed happy to be working here. One of the pool / towel employees moved my things off of the chairs we reserved, and we went that day without a place to sit (all of the chairs were gone once we figured that out). 3) It is no secret, but there is really not much of a beach. They have a lagoon with a small beach area, but it was literally lousy with seaweed during our stay (they did work hard to try to clear it). 4) The adult only pool near the beach was closed off during our entire stay, supposedly due to high surf conditions. It looked more to me like the staff / management did not want to have to deal with it. 5) This is a BIG resort. They advertise that you can wait for one of the go-cart taxis to help you get around the resort. Let me tell you that you will spend most of your vacation at the tram stop if you actually try to use this feature. About the only time we actually saw these in use, it was taking folks around for the vacation club pitch. We walked just about everywhere we went, and it was good exercise. If you are limited on mobility, I would suggest another resort. 6) We paid extra for the "concierge" service feature. We found that, if you had no time for their time share attendance, they had no time for you. Save the money - we got nothing for this "upgrade". We had to ask them to get our telephone working for 3 days before it actually worked. We would probably go back to this property for the location, facilities, and food. The sad part is that it could have been top notch with better service and less importance placed on the time share aspect.

    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. We are truly sorry for your experience with the Vacation Club team, which is supposed to provide guests with personalized assistance and information about the hotel and services. Please know that I have discussed your feedback with the Vacation Club Director, who has addressed his staff about appropriate behavior. Please know that we have rules in place to prevent guests from holding beach chairs and leaving them unattended for more than 20 minutes. Our team is in charge of liberate them in order to have them available for our guests. Concerning seaweed, unfortunately all the beaches around, are in the same condition due to the season. The cleaning team is working hard to keep the beach without seaweed, please understand that this is not in our hands is a natural process and all the Riviera Maya is experiencing same situation. We would like to apologize for the bad impression our service left you. We can assure you that we will address your feedback with the head managers, in order to make sure this will not happen again. We are thrilled to know that beside this, you had a wonderful time. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards,

    Round Indicators
    alc912 Virginia. 04/24/2019 Family

    “First timers, Royal Club, Loved it ALL”

    Such a great place to stay, relax, and explore. 2 teens, 1 tween, 2 adults. All employees were pleasant, from landscapers to waiters to desk staff, the property is well cared for. We ate most meals at the Royal Club and tried most of the others. We’d love to come back. Weren’t pressured to buy anything or attend anything... we just had a wonderful week. Go for the unlimited Xcaret access, that is a fantastic place to enjoy. We loved learning more about Mexico!

    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We truly appreciate your comments about our Royal Level. I agree with you that our Royal staff is recognized for the high level of attention they have with our guests offering them a treatment worthy of royalty. Next time I hardly suggest you to try the Romantic dinner in our gazebo next to the Beach, is a lovely Experience for you and your partner! And you are right in regards of the "Xcaret Park" it looks like an extension of our hotel, since is so close and you can go just walking or having the boat ride! The Unlimited Experience is the best option to enjoy the park everyday as you enjoy the resort. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards,

    Round Indicators
    Venture36200605845 Gloucester, United Kingdom. 04/24/2019 Family

    “Wedding of the year in xcaret Occidental mexico”

    My daughter n her now husband booked this hotel for their wedding . 24 of us came on holiday together , mostly family. It was outstanding , the rooms were amazing , food n cocktails . Everything was amazing. Staff most helpful n very polite. Breakfast buffet was my favourite , looked forward to breakfast, over looking the beach. It was so good I never wanted to leave. Now suffering just lag , n back to work I go , thankyou xcaret I hope to see u again one day

    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. We truly appreciate your sincere and constructive comments and we are very pleased to know you had a delightful stay with us and that we were able to fullfill all your expectations. We strive in having a great ambience to satisfy all of our guest needs, so we are very pleased to read you enjoyed your stay with us. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. I will share your comments with the team, I am sure that this will serve as an encouragement to our staffs as we constantly strive to provide consistent quality of service to our guests. The biggest compliment that our team can get is your desire to return. It will be our pleasure to welcome you once again. Regards,

    EVALUATION

    Round Indicators

    • april 24 2019
    • Family

    claremcgeachie

    “Paradise on earth ”


    The moment we arrived we were overwhelmed by the beauty of the hotel and its surroundings. As we checked in Mayans rowed along the canal which runs through the property what an amazing welcome! The staff were outstanding and I would like to thank them all for making our stay. The food selection was extensive, the restaurants amazing and the buffets varied never repetitive. The hotel was beautifully clean, there was a storm which brought in sea weed and an extensive team was brought in to clear it up, hardly the hotels fault but dealt with promptly. The entertainment was good and the kids entertained varied and fun. We have stayed in many all inclusive hotels and this is the best, we could have paid much more but I don’t know what more you could receive by paying more. Excellent service, branded alcohol,beautiful scenery, unusual and exotic animals running wild with trumpet and baby pufferfish in the safe shallow ocean. A true paradise on earth, the hotel was full but the site was so extensive it was never busy. Xcaret next door is a must, buy an unlimited ticket as you can’t see it all in one day. Thank you Occidental for the memories x


    EVALUATION

    Round Indicators

    • april 24 2019
    • Family

    Compass03780153756

    “If visiting caret more than 1 day it's a must stay in”


    It is waking distance from Xcaret and min away from other parks. The staff is friendly and ready to help in any way possible. The quality of food is good and there variety was great. Loved there night show that will entertain the whole family.The rooms are very clean and beds are so comfy. Best of all they have many activity's to do the from spa, pool, the closed of beach was awesome.I will highly recommend this place.


    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    EVALUATION

    Round Indicators

    • april 24 2019
    • Marshall, Texas
    • Couples

    James T

    “Very Nice LARGE property - Disappointing Service Level”


    My wife and I took a trip to the Occidental Grand Xcaret during her February school break this winter. It was mid-80s temperature and mostly sunny during our stay. WHAT WE LIKED: 1) This is a large property with very nice facilities. The location next to Xcaret park is one-of-a-kind, and can not be replicated. I feel that the property has been very well maintained. 2) You are located in a tropical rain forest with a lot of wildlife. 3) Food options were diverse and generally well done. Our favorite was La Hacienda (coconut ice cream!), but we really enjoyed almost every place we ate. The buffet was a little less well done than some other resorts at which we have stayed, but it was still decent. 4) We purchased access to Xcaret during our stay, and that was a lot of fun. Great to be so close to that eco-park. 5) The pools were awesome, though they ran out of chairs quickly. You had to get up early to snag the one you wanted. 6) The pool bartenders were the best we found. They were friendly and accommodating. WHAT WE DISLIKED: 1) Internet is not provided free here, which is a given in most hotels of this caliber. To make matters worse, they use it as a bribe to get you to sit through their vacation club pitch. Even after I bought the internet package (needed it for work), getting it to work was a pain. Their online site does not work, and you had to get it set up at the service desk. I think the online site is non-functional to steer you to the time share pitch. VERY IRRITATING PROCESS. 2) Compared to most resorts we have used, the general level of service was terrible. Very few employees wnt out of their way to assist us, and almost no one ever seemed happy to be working here. One of the pool / towel employees moved my things off of the chairs we reserved, and we went that day without a place to sit (all of the chairs were gone once we figured that out). 3) It is no secret, but there is really not much of a beach. They have a lagoon with a small beach area, but it was literally lousy with seaweed during our stay (they did work hard to try to clear it). 4) The adult only pool near the beach was closed off during our entire stay, supposedly due to high surf conditions. It looked more to me like the staff / management did not want to have to deal with it. 5) This is a BIG resort. They advertise that you can wait for one of the go-cart taxis to help you get around the resort. Let me tell you that you will spend most of your vacation at the tram stop if you actually try to use this feature. About the only time we actually saw these in use, it was taking folks around for the vacation club pitch. We walked just about everywhere we went, and it was good exercise. If you are limited on mobility, I would suggest another resort. 6) We paid extra for the "concierge" service feature. We found that, if you had no time for their time share attendance, they had no time for you. Save the money - we got nothing for this "upgrade". We had to ask them to get our telephone working for 3 days before it actually worked. We would probably go back to this property for the location, facilities, and food. The sad part is that it could have been top notch with better service and less importance placed on the time share aspect.


    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. We are truly sorry for your experience with the Vacation Club team, which is supposed to provide guests with personalized assistance and information about the hotel and services. Please know that I have discussed your feedback with the Vacation Club Director, who has addressed his staff about appropriate behavior. Please know that we have rules in place to prevent guests from holding beach chairs and leaving them unattended for more than 20 minutes. Our team is in charge of liberate them in order to have them available for our guests. Concerning seaweed, unfortunately all the beaches around, are in the same condition due to the season. The cleaning team is working hard to keep the beach without seaweed, please understand that this is not in our hands is a natural process and all the Riviera Maya is experiencing same situation. We would like to apologize for the bad impression our service left you. We can assure you that we will address your feedback with the head managers, in order to make sure this will not happen again. We are thrilled to know that beside this, you had a wonderful time. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards,

    EVALUATION

    Round Indicators

    • april 24 2019
    • Virginia
    • Family

    alc912

    “First timers, Royal Club, Loved it ALL”


    Such a great place to stay, relax, and explore. 2 teens, 1 tween, 2 adults. All employees were pleasant, from landscapers to waiters to desk staff, the property is well cared for. We ate most meals at the Royal Club and tried most of the others. We’d love to come back. Weren’t pressured to buy anything or attend anything... we just had a wonderful week. Go for the unlimited Xcaret access, that is a fantastic place to enjoy. We loved learning more about Mexico!


    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We truly appreciate your comments about our Royal Level. I agree with you that our Royal staff is recognized for the high level of attention they have with our guests offering them a treatment worthy of royalty. Next time I hardly suggest you to try the Romantic dinner in our gazebo next to the Beach, is a lovely Experience for you and your partner! And you are right in regards of the "Xcaret Park" it looks like an extension of our hotel, since is so close and you can go just walking or having the boat ride! The Unlimited Experience is the best option to enjoy the park everyday as you enjoy the resort. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards,

    EVALUATION

    Round Indicators

    • april 24 2019
    • Gloucester, United Kingdom
    • Family

    Venture36200605845

    “Wedding of the year in xcaret Occidental mexico”


    My daughter n her now husband booked this hotel for their wedding . 24 of us came on holiday together , mostly family. It was outstanding , the rooms were amazing , food n cocktails . Everything was amazing. Staff most helpful n very polite. Breakfast buffet was my favourite , looked forward to breakfast, over looking the beach. It was so good I never wanted to leave. Now suffering just lag , n back to work I go , thankyou xcaret I hope to see u again one day


    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. We truly appreciate your sincere and constructive comments and we are very pleased to know you had a delightful stay with us and that we were able to fullfill all your expectations. We strive in having a great ambience to satisfy all of our guest needs, so we are very pleased to read you enjoyed your stay with us. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. I will share your comments with the team, I am sure that this will serve as an encouragement to our staffs as we constantly strive to provide consistent quality of service to our guests. The biggest compliment that our team can get is your desire to return. It will be our pleasure to welcome you once again. Regards,

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