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Hotel Beach Views  Occidental Grand Xcaret Resort
;
map

Map and location

Carretera Federal Chetumal   Puerto Juárez Km. 282 77710 Playa del Carmen , Solidaridad - Quintana Roo   México  


Places of Interest

63.2 km  Cancun International Airport 

3 km Playa del Carmen

41 km Xel há

Just a few steps away Xcaret Park

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental at Xcaret Destination

4.0/5 Round Indicators
| 18698 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

48% Complete

9087

Very good

29% Complete

5589

Average

11% Complete

2212

Poor

5% Complete

1010

Very poor

4% Complete

800

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    Round Indicators
    traveler_the New York City, New York. 01/24/2020

    “Tranquil”

    Our friends and I spent 6 days at this beautiful resort. We enjoyed it very much. Pros: Grounds: beautiful and clean. The nature trails, trees, flowers and wild animals give a sense that you are far away from any civilization. Morning walks were the best, as it was not too hot, yet very comfortable to enjoy scenery and sounds of the waves. Rooms: nice and very clean. They were cleaned every day before we got back from the beach. Beach: small, yet very nice. It wasn't crowded, and the water was clean, with minimal seaweed. Restaurants: food is very delicious at all a la cart restaurants. We were group of 9 and did not have to wait long to be seated. Bars: Drinks are good, and they use top shelf liquor. Night entertainment: Cheese, but we didn't mind. Talented crew really tried to make each night fun. Cons: check in process was very slow. Front desk crew seams overwhelmed with all the requests, and i dont think they have enough coverage for the size of the resort. I had to wait at least 30 minutes for a simple request such as key reprogramming. To check in or to exchange $ it took almost one hour. Buffet: hit or miss - they had some good food options, but most tasted bland. This is a family resort. It is a stroller, and wheelchair friendly. Overall, we really enjoyed it here, and would love to come back soon.
    Round Indicators
    claudiu c 01/23/2020

    “Ok”

    We have only one incovenience . I bay a trip in US $(250US$) and when I want topay in US $ take me 288 US $ . When I ask whay I pay more explication was because first change what I have to pay in mexican $ , after change mexican $ in US $. This is extorsion.

    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. I’m very sorry to hear about your disappointing experience at Occidental at Xcaret Destination. We pride ourselves on providing guests with amazing and memorable vacations, offering high quality service, and we regret that this is not what you experienced. Please notice that everyday the rate of dollar change everyday and the payments are according to this. Thank you for staying with us and I hope you will give us another opportunity to serve you. Kind Regards,

    Round Indicators
    pati b Mount Ida, Arkansas. 01/23/2020

    “Amazing Occidental at Xcaret!”

    Review of the Occidental at Xcaret This was our first time at the Occidental – and we were blown away! Sometimes a place just suits you! After spending four days at the fabulous Hotel Xcaret, we moved to the Occidental, attracted by the very reasonable pricing and location next to Hotel Xcaret and Xcaret Park. We honestly thought we would be disappointed after staying at Hotel Xcaret for three different vacations. We could not have been more wrong! The check in at the Royal Building was gracious and warm and so easy – with champagne! We loved our room and found it to be both beautifully furnished and so comfortable! We were concerned that we would be disappointed not to have the beautiful ocean view we loved at Hotel Xcaret – wrong again! We loved the jungle setting! The comfy chairs on the balcony were perfect for enjoying our coffee or evening nightcap sitting in the serene and lush setting. We were concerned that the distances involved in getting from one end of the property to another would wear us out – so wrong! The distances were much shorter than we imagined and we loved walking the many beautiful walking paths and trails so much that even though we were staying in the Royal Level and had the excellent Royal Restaurant at our back door, we loved walking to breakfast at the Lagoon each day, just because we loved the walking so much! Of course, there are handy trams to get you anywhere you want to go, but we truly enjoyed the walking as part of the excitement of getting to anywhere we needed to go. The lobby is lovely with a breathtaking cathedral ceiling, inspiring architecture and gorgeous water features everywhere. We missed the Mayan welcome ceremony but it’s on our list for next time! One night there was an amazing saxophonist who played from the upper level. It was so romantic! We found all of the staff everywhere to be so gracious and attentive! We were so disappointed to only get to stay for four days! We made lists of all the things we didn’t get to do so we can do them the next time we go, which…we have already booked! Here’s our recap of things you might want to know: 1. If you don’t like lines, get to the restaurants before 7:30 and get seated immediately! 2. The upgrade to the Royal Level is worth the price difference! 3. It was difficult for us to find the private entrance from Xcaret Park going back into the Occidental (and it is not on ANY map) since the first time you go in you have to go through the main entrance to get your wristband activated at the gate. If you can find the Dolfines (Dolphin) program, they can give you directions from there. It’s so convenient having the entrance right there by the lagoon, but it’s difficult to find the first time from the park if you didn’t go in that way. 4. Try walking! We loved it! Of course, we went in January when the weather was so absolutely delighteful that long walks, even in the afternoon heat, were not a problem. 5. We purchased the Xcaret Unlimited for $200 so we could go back and forth between the park and the resort, which was so much fun! We have been to Excaret Park twice before and it is so big with so much to do that we always feel frantic to do it all in one day. This allowed us to just pick one or two things and then go back to the Occidental. 6. For another beach experience, take the private entrance from the lagoon to Xcaret Park and follow the blue line to the green line for the beach (Playa). We ate all of our evening meals at the Royal Restaurant and enjoyed the food and service immensely! We loved the gorgeous sun beds at the Royal on the beach! The breakfasts and lunches at the Lagoon Restaurant were fresh and delicious and we loved the big decks. The adults only pool was always packed so we didn’t try it but we the areas around it are lovely. We enjoyed the Occidental Pizza at the pizzeria – an unlikely winner with blue cheese and pears but so delicious! Carlos, Shuttle Driver Extraordinaire, was just delighteful as were the ladies at the Royal Desk and the sweet housekeepers who took such great care of us! We are already booked into the Royal Romance Suite for two weeks next January!

    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya and for taking the time to highlight our hotel features down to the detail. We are absolutely delighted to read that you enjoyed your stay, and appreciate the proactivity and kindness of our staff. Our staff attaches a great importance to our guests’ well-being and has the pleasure to make unforgettable experiences for you at each visit. We will share your comments with all the team to encourage them to continue improving, and will take into great consideration your opinion. We truly appreciate your comments about our Royal Level. I agree with you that our Royal staff is recognized for the high level of attention they have with our guests offering them a treatment worthy of royalty. I agree with you about the amazing view from the Royal Level restaurant to the ocean and the delicious food that we offer. I hope you tried the amazing experience of the personalized drinks and the individual service that our bartenders offer for our guests in this area. The biggest compliment that our team can get is your desire to return. It will be our pleasure to welcome you once again. Kind Regards,

    Round Indicators
    magdalenamE2634PF 01/23/2020 Family

    “Occidental”

    We are staying at the xcaret location with two small children. We have forgotten sunglasses for our little one and could not find any at the resort. Mariel Castro went out of her way and has found glasses for our daughter after work outside the resort! Thank you so much! Five stars!!!

    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     ¡Wow! We loved how in a few words you described the incredible experience. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service you received. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. I will share your comments with the team, I am sure that this will serve as an encouragement to our staff as we constantly strive to provide consistent quality of service to our guests. We will never grow tired of reading such complimenting reviews or of providing the type of service that warrants feedback such as yours. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind Regards.

    Round Indicators
    J2934DZceciliac 01/22/2020 Family

    “Definitely Recommend”

    Our stay at Occidental has been excellent! Staff goes above and beyond to make every encounter memorable. An extra thanks to Gerardo Martinez and Victor Poot, who assisted us at La Buffet. They were sweet, funny and made sure our drinks were never empty. We thank the hotel and their employees for all services received. Check in and out was easy and very convenient.

    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    EVALUATION

    Round Indicators

    • january 24 2020
    • New York City, New York

    traveler_the

    “Tranquil”


    Our friends and I spent 6 days at this beautiful resort. We enjoyed it very much. Pros: Grounds: beautiful and clean. The nature trails, trees, flowers and wild animals give a sense that you are far away from any civilization. Morning walks were the best, as it was not too hot, yet very comfortable to enjoy scenery and sounds of the waves. Rooms: nice and very clean. They were cleaned every day before we got back from the beach. Beach: small, yet very nice. It wasn't crowded, and the water was clean, with minimal seaweed. Restaurants: food is very delicious at all a la cart restaurants. We were group of 9 and did not have to wait long to be seated. Bars: Drinks are good, and they use top shelf liquor. Night entertainment: Cheese, but we didn't mind. Talented crew really tried to make each night fun. Cons: check in process was very slow. Front desk crew seams overwhelmed with all the requests, and i dont think they have enough coverage for the size of the resort. I had to wait at least 30 minutes for a simple request such as key reprogramming. To check in or to exchange $ it took almost one hour. Buffet: hit or miss - they had some good food options, but most tasted bland. This is a family resort. It is a stroller, and wheelchair friendly. Overall, we really enjoyed it here, and would love to come back soon.


    EVALUATION

    Round Indicators

    • january 23 2020

    claudiu c

    “Ok”


    We have only one incovenience . I bay a trip in US $(250US$) and when I want topay in US $ take me 288 US $ . When I ask whay I pay more explication was because first change what I have to pay in mexican $ , after change mexican $ in US $. This is extorsion.


    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. I’m very sorry to hear about your disappointing experience at Occidental at Xcaret Destination. We pride ourselves on providing guests with amazing and memorable vacations, offering high quality service, and we regret that this is not what you experienced. Please notice that everyday the rate of dollar change everyday and the payments are according to this. Thank you for staying with us and I hope you will give us another opportunity to serve you. Kind Regards,

    EVALUATION

    Round Indicators

    • january 23 2020
    • Mount Ida, Arkansas

    pati b

    “Amazing Occidental at Xcaret!”


    Review of the Occidental at Xcaret This was our first time at the Occidental – and we were blown away! Sometimes a place just suits you! After spending four days at the fabulous Hotel Xcaret, we moved to the Occidental, attracted by the very reasonable pricing and location next to Hotel Xcaret and Xcaret Park. We honestly thought we would be disappointed after staying at Hotel Xcaret for three different vacations. We could not have been more wrong! The check in at the Royal Building was gracious and warm and so easy – with champagne! We loved our room and found it to be both beautifully furnished and so comfortable! We were concerned that we would be disappointed not to have the beautiful ocean view we loved at Hotel Xcaret – wrong again! We loved the jungle setting! The comfy chairs on the balcony were perfect for enjoying our coffee or evening nightcap sitting in the serene and lush setting. We were concerned that the distances involved in getting from one end of the property to another would wear us out – so wrong! The distances were much shorter than we imagined and we loved walking the many beautiful walking paths and trails so much that even though we were staying in the Royal Level and had the excellent Royal Restaurant at our back door, we loved walking to breakfast at the Lagoon each day, just because we loved the walking so much! Of course, there are handy trams to get you anywhere you want to go, but we truly enjoyed the walking as part of the excitement of getting to anywhere we needed to go. The lobby is lovely with a breathtaking cathedral ceiling, inspiring architecture and gorgeous water features everywhere. We missed the Mayan welcome ceremony but it’s on our list for next time! One night there was an amazing saxophonist who played from the upper level. It was so romantic! We found all of the staff everywhere to be so gracious and attentive! We were so disappointed to only get to stay for four days! We made lists of all the things we didn’t get to do so we can do them the next time we go, which…we have already booked! Here’s our recap of things you might want to know: 1. If you don’t like lines, get to the restaurants before 7:30 and get seated immediately! 2. The upgrade to the Royal Level is worth the price difference! 3. It was difficult for us to find the private entrance from Xcaret Park going back into the Occidental (and it is not on ANY map) since the first time you go in you have to go through the main entrance to get your wristband activated at the gate. If you can find the Dolfines (Dolphin) program, they can give you directions from there. It’s so convenient having the entrance right there by the lagoon, but it’s difficult to find the first time from the park if you didn’t go in that way. 4. Try walking! We loved it! Of course, we went in January when the weather was so absolutely delighteful that long walks, even in the afternoon heat, were not a problem. 5. We purchased the Xcaret Unlimited for $200 so we could go back and forth between the park and the resort, which was so much fun! We have been to Excaret Park twice before and it is so big with so much to do that we always feel frantic to do it all in one day. This allowed us to just pick one or two things and then go back to the Occidental. 6. For another beach experience, take the private entrance from the lagoon to Xcaret Park and follow the blue line to the green line for the beach (Playa). We ate all of our evening meals at the Royal Restaurant and enjoyed the food and service immensely! We loved the gorgeous sun beds at the Royal on the beach! The breakfasts and lunches at the Lagoon Restaurant were fresh and delicious and we loved the big decks. The adults only pool was always packed so we didn’t try it but we the areas around it are lovely. We enjoyed the Occidental Pizza at the pizzeria – an unlikely winner with blue cheese and pears but so delicious! Carlos, Shuttle Driver Extraordinaire, was just delighteful as were the ladies at the Royal Desk and the sweet housekeepers who took such great care of us! We are already booked into the Royal Romance Suite for two weeks next January!


    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya and for taking the time to highlight our hotel features down to the detail. We are absolutely delighted to read that you enjoyed your stay, and appreciate the proactivity and kindness of our staff. Our staff attaches a great importance to our guests’ well-being and has the pleasure to make unforgettable experiences for you at each visit. We will share your comments with all the team to encourage them to continue improving, and will take into great consideration your opinion. We truly appreciate your comments about our Royal Level. I agree with you that our Royal staff is recognized for the high level of attention they have with our guests offering them a treatment worthy of royalty. I agree with you about the amazing view from the Royal Level restaurant to the ocean and the delicious food that we offer. I hope you tried the amazing experience of the personalized drinks and the individual service that our bartenders offer for our guests in this area. The biggest compliment that our team can get is your desire to return. It will be our pleasure to welcome you once again. Kind Regards,

    EVALUATION

    Round Indicators

    • january 23 2020
    • Family

    magdalenamE2634PF

    “Occidental”


    We are staying at the xcaret location with two small children. We have forgotten sunglasses for our little one and could not find any at the resort. Mariel Castro went out of her way and has found glasses for our daughter after work outside the resort! Thank you so much! Five stars!!!


    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    ¡Wow! We loved how in a few words you described the incredible experience. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service you received. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. I will share your comments with the team, I am sure that this will serve as an encouragement to our staff as we constantly strive to provide consistent quality of service to our guests. We will never grow tired of reading such complimenting reviews or of providing the type of service that warrants feedback such as yours. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind Regards.

    EVALUATION

    Round Indicators

    • january 22 2020
    • Family

    J2934DZceciliac

    “Definitely Recommend”


    Our stay at Occidental has been excellent! Staff goes above and beyond to make every encounter memorable. An extra thanks to Gerardo Martinez and Victor Poot, who assisted us at La Buffet. They were sweet, funny and made sure our drinks were never empty. We thank the hotel and their employees for all services received. Check in and out was easy and very convenient.


    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

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