Surroundings at the Occidental Playa de Palma hotel
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CL Fra Joan Llabrés, 16   07600 Playa de Palma, Palma de Mallorca (Mallorca) , Islas Baleares   España  


Places of Interest

6 km Son Sant Joan International Airport

7 km Son Antem Golf Course

200 m Palma beach

200 m Bus to Palma

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Playa de Palma

4.0/5 Round Indicators
| 2157 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Excellent

36% Complete

779

Very good

39% Complete

845

Average

16% Complete

354

Poor

5% Complete

115

Very poor

2% Complete

64

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    Round Indicators
    sue c Hexham, United Kingdom. 09/20/2018 Couples

    “A very enjoyable holiday.”

    We stayed at this hotel from the 11th - 18th September 2018. On our arrival we were checked in by a young lady ( Patricia ) who was very pleasant and helpful and informed us of where everything was. We were staying on the first floor, near the lift which was ideal as I have walking difficulties.The room was a little on the small side but was spottlesley clean and had everything we needed for our stay. The outlay of the hotel was very good - 2 swimming pools ( 1 indoor) which were very clean and set in a pretty garden area. There was a snack bar area for drinks and food and there were lots of sunbed available. The inside of the hotel was very tastefully decorated throughout - there was a large indoor bar with an outdoor terrace and there was entertainment laid on most nights. Ì know that you shouldn't single out individuals ( because all the staff were friendly and pleasant) but two people really stood out for us. Pedro who worked in the bar was very professional but also very funny and served guests promptly. Elaina who worked in the dining room was a wonderful waitress and nothing was too much trouble for her.The food in the dining room was fantastic - with plenty of choice - and they did theme nights ( Chinese, Morrocan) .We had a fantastic holiday and enjoyed our stay at this hotel - we would recommend it to anyone
    Round Indicators
    potemkina79 Ryazan, Russia. 09/10/2018 Family

    “Family vacation in Barcelo”

    I will recommend everyone especially with children this hotel, we could not take our daughter out pf the swimming pool. The food and staff were excellent. The location is good, far from the noise and close to the places to see and visit.
    Round Indicators
    pascaljaupin Heusden, Belgium. 09/10/2018 Couples

    “Perfect Holiday at Occidental Playa de Palma”

    This is just the place I prefer whenever I'm on holidays in Mallorca.We first visited the hotel back in 1987 when we were on our honeymoon.We've kept coming back because we liked it so much.Certainly hope to go back for many years.
    Round Indicators
    Sandra C england. 08/31/2018 Couples

    “Good hotel”

    Good choice of food, clean and comfortable,beds and linen changed when asked for,room cleaned every day ,room spacious but a little tired, lovely swimming pools and seating areas,not far from the beach,good friendly service,entertainment varied
    Round Indicators
    Melanie G 08/30/2018 Friends getaway

    “All Inclusive package is a rip off”

    first of all i would like to say that the hotel is nice, clean and the food was great, however the all inclusive package is a total rip off! in their website they say that the all inclusive include full board, aperitif and snack menu from the pool bar and selection of national and international branded alcohol and non-alcoholic drinks. what you don't expect is that more than 75% of the snack menu and the alcohol they have is not free!! even though you pay for an all inclusive stay! to make it even worse the alcohol we were having was finishing at around 10 pm so they didn't have enough stock to last through the whole night. this was my first hotel that I had to pay to use the safety box of our room and to get the beach towels washed. we had a broken door lock, and there were very few deckchairs to accommodate all the tourists. with the money spent, we could easily have gone to an all-inclusive cruise!!

    GEM-Playadepalma, GEM at Occidental Playa de Palma, responded to this review
     Dear Melanie, Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Occidental Playa de Palma hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. Please receive our most sincere apologies for failing to meet your expectations regarding our all inclusive service. The involved department has been informed about your comments for information and further revision. We would like to take the opportunity to point out that,as reported on our website, the All Inclusive is related to drinks, meals , snacks and the entertainment program; the room safes, the parking and the Spa are reported to be available against an extra charge. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Kind regards, Guest Experience Manager

    EVALUATION

    Round Indicators

    • september 20 2018
    • Hexham, United Kingdom
    • Couples

    sue c

    “A very enjoyable holiday.”


    We stayed at this hotel from the 11th - 18th September 2018. On our arrival we were checked in by a young lady ( Patricia ) who was very pleasant and helpful and informed us of where everything was. We were staying on the first floor, near the lift which was ideal as I have walking difficulties.The room was a little on the small side but was spottlesley clean and had everything we needed for our stay. The outlay of the hotel was very good - 2 swimming pools ( 1 indoor) which were very clean and set in a pretty garden area. There was a snack bar area for drinks and food and there were lots of sunbed available. The inside of the hotel was very tastefully decorated throughout - there was a large indoor bar with an outdoor terrace and there was entertainment laid on most nights. Ì know that you shouldn't single out individuals ( because all the staff were friendly and pleasant) but two people really stood out for us. Pedro who worked in the bar was very professional but also very funny and served guests promptly. Elaina who worked in the dining room was a wonderful waitress and nothing was too much trouble for her.The food in the dining room was fantastic - with plenty of choice - and they did theme nights ( Chinese, Morrocan) .We had a fantastic holiday and enjoyed our stay at this hotel - we would recommend it to anyone


    EVALUATION

    Round Indicators

    • september 10 2018
    • Ryazan, Russia
    • Family

    potemkina79

    “Family vacation in Barcelo”


    I will recommend everyone especially with children this hotel, we could not take our daughter out pf the swimming pool. The food and staff were excellent. The location is good, far from the noise and close to the places to see and visit.


    EVALUATION

    Round Indicators

    • september 10 2018
    • Heusden, Belgium
    • Couples

    pascaljaupin

    “Perfect Holiday at Occidental Playa de Palma”


    This is just the place I prefer whenever I'm on holidays in Mallorca.We first visited the hotel back in 1987 when we were on our honeymoon.We've kept coming back because we liked it so much.Certainly hope to go back for many years.


    EVALUATION

    Round Indicators

    • august 31 2018
    • england
    • Couples

    Sandra C

    “Good hotel”


    Good choice of food, clean and comfortable,beds and linen changed when asked for,room cleaned every day ,room spacious but a little tired, lovely swimming pools and seating areas,not far from the beach,good friendly service,entertainment varied


    EVALUATION

    Round Indicators

    • august 30 2018
    • Friends getaway

    Melanie G

    “All Inclusive package is a rip off”


    first of all i would like to say that the hotel is nice, clean and the food was great, however the all inclusive package is a total rip off! in their website they say that the all inclusive include full board, aperitif and snack menu from the pool bar and selection of national and international branded alcohol and non-alcoholic drinks. what you don't expect is that more than 75% of the snack menu and the alcohol they have is not free!! even though you pay for an all inclusive stay! to make it even worse the alcohol we were having was finishing at around 10 pm so they didn't have enough stock to last through the whole night. this was my first hotel that I had to pay to use the safety box of our room and to get the beach towels washed. we had a broken door lock, and there were very few deckchairs to accommodate all the tourists. with the money spent, we could easily have gone to an all-inclusive cruise!!


    GEM-Playadepalma, GEM at Occidental Playa de Palma, responded to this review
    Dear Melanie, Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Occidental Playa de Palma hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. Please receive our most sincere apologies for failing to meet your expectations regarding our all inclusive service. The involved department has been informed about your comments for information and further revision. We would like to take the opportunity to point out that,as reported on our website, the All Inclusive is related to drinks, meals , snacks and the entertainment program; the room safes, the parking and the Spa are reported to be available against an extra charge. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Kind regards, Guest Experience Manager

    Swimming pool at the Occidental Playa de Palma hotel
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