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Views of Barceló Jandía Mar  Hotel Complex
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Map and location

Playa del Jable s/n. Barranco de Vinamar   35625 Jandía, Pájara (Fuerteventura) , Islas Canarias   España  


Places of Interest

80 km Fuerteventura

45 km Las Playitas Golf Course

600 m Jandía beach

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Jandía Mar

4.0/5 Round Indicators
| 7370 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

33% Complete

2464

Very good

37% Complete

2778

Average

17% Complete

1305

Poor

6% Complete

486

Very poor

4% Complete

338

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    Round Indicators
    Geoff W Leicester, United Kingdom. 01/23/2020 Couples

    “Not good!”

    Rude and unhelpful receptionist Several flights of stairs with heavy cases, lifts only in limited places Very tired room, overlooking yet another block of rooms, felt like a prison Tiled floor moved when walked on Chipped tiles all around room Electric socket loose Table leg loose ready to fall off Bathroom door varnish falling off and bottom of door damaged Dusty Food only average, Luke warm Generally not impressed, spoke to other guests who’d also had similar problems We asked our rep to move us to another hotel.
    Round Indicators
    loisc761 01/22/2020 Family

    “Food is meh”

    Nice enough hotel, the staff are polite and friendly. The rooms are clean and tidy. Nowhere seems crowded even when there are many people there. My only complaint is the food, or there lack of. The food never changes from lunch to dinner, other than chips there is no plain option. The food only ever seems warm rather than hot and the options are limited for those who don’t particularly enjoy food with herbs/spices on it. The drinks are also limited, I found the morning/breakfast is the only time I could have a non alcoholic or carbonated drink other than water. All in all this is not a bad hotel the catering just needs a bit on TLC
    Round Indicators
    Mike C 01/22/2020 Family

    “Just what the doctor ordered”

    Just had an amazing holiday here Nothing was too much trouble for the staff and big shout out to the animation team who especially made our son (tom) holiday. The weather was amazing especially for January. The food at breakfast wasn’t my favourite but enjoyed the lunch and dinners. Entertainment was good but a little disappointed it was repeated after only one week especially when only on a 11 night break . I would return here as it is a very clean place and the pool areas were never crowded considering how good the weather was .
    Round Indicators
    williamsza Leicester, United Kingdom. 01/21/2020 Couples

    “Horrid ”

    We arrived to a rude and unhelpful member of staff on the frount desk , Our room was tired looking and old style , No view , lots of steps to the rooms Had to lug cases up two fights of stairs as no lifts near rooms . Room was dusty , furniture was old stained and broken , Dinner was buffet style cold and not to my liking Tiles moved under our feet as we walked on them Chipped tiles in the room Plug socket hanging off wall Leg to table hanging off No kettle Bathroom door damaged Hotel was old and not what I expect from a 4 star More like a 2 star Ceiling fan had so much dust you could right letters in the dust One night is all I stayed there Had to move to avoid spoiling my holiday

    OccidentalJM, Guest Relations Manager at Occidental Jandia Mar, responded to this review
     Dear guest, Thank you for taking the time to review our hotel. I am sorry to hear about your less than positive experience among us. Our staff's professional service is a point of pride for us and we are quite disappointed to hear that you felt we underperformed in this area, nevertheless please rest assured that your comments will be shared with the entire team for information and further revision. We are sincerely sorry to read your dissatisfaction with the cleaning of your room, at Barceló we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels, for a future ocasion please do not hesitate to contact our réception desk to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Kind regards, Guest Experience

    Round Indicators
    philpy12 Rugeley, United Kingdom. 01/19/2020 Couples

    “A winter sun break ”

    We just returned home from this lovely hotel. Nice and quiet but still plenty going on if you want it from the entertainment staff. Room was spacious and clean and we got a sea view which was a nice bonus. There was a nice selection of food but a can imagine there being more in the busier season, we didn't starve so all good. The beach down the hill stretched for miles which we walked along into the next town stopped for a drink and looked around the shops and walked back. If you have mobility issues a taxi into town would be better as the hill is abit of a killer. We ate in El Grill too 1 night which was fantastic. My husband turned 40 while we were there and the cleaner had left a bottle and note which was a nice surprise as I hadn't told them. All in all I would recommend this hotel.

    EVALUATION

    Round Indicators

    • january 23 2020
    • Leicester, United Kingdom
    • Couples

    Geoff W

    “Not good!”


    Rude and unhelpful receptionist Several flights of stairs with heavy cases, lifts only in limited places Very tired room, overlooking yet another block of rooms, felt like a prison Tiled floor moved when walked on Chipped tiles all around room Electric socket loose Table leg loose ready to fall off Bathroom door varnish falling off and bottom of door damaged Dusty Food only average, Luke warm Generally not impressed, spoke to other guests who’d also had similar problems We asked our rep to move us to another hotel.


    EVALUATION

    Round Indicators

    • january 22 2020
    • Family

    loisc761

    “Food is meh”


    Nice enough hotel, the staff are polite and friendly. The rooms are clean and tidy. Nowhere seems crowded even when there are many people there. My only complaint is the food, or there lack of. The food never changes from lunch to dinner, other than chips there is no plain option. The food only ever seems warm rather than hot and the options are limited for those who don’t particularly enjoy food with herbs/spices on it. The drinks are also limited, I found the morning/breakfast is the only time I could have a non alcoholic or carbonated drink other than water. All in all this is not a bad hotel the catering just needs a bit on TLC


    EVALUATION

    Round Indicators

    • january 22 2020
    • Family

    Mike C

    “Just what the doctor ordered”


    Just had an amazing holiday here Nothing was too much trouble for the staff and big shout out to the animation team who especially made our son (tom) holiday. The weather was amazing especially for January. The food at breakfast wasn’t my favourite but enjoyed the lunch and dinners. Entertainment was good but a little disappointed it was repeated after only one week especially when only on a 11 night break . I would return here as it is a very clean place and the pool areas were never crowded considering how good the weather was .


    EVALUATION

    Round Indicators

    • january 21 2020
    • Leicester, United Kingdom
    • Couples

    williamsza

    “Horrid ”


    We arrived to a rude and unhelpful member of staff on the frount desk , Our room was tired looking and old style , No view , lots of steps to the rooms Had to lug cases up two fights of stairs as no lifts near rooms . Room was dusty , furniture was old stained and broken , Dinner was buffet style cold and not to my liking Tiles moved under our feet as we walked on them Chipped tiles in the room Plug socket hanging off wall Leg to table hanging off No kettle Bathroom door damaged Hotel was old and not what I expect from a 4 star More like a 2 star Ceiling fan had so much dust you could right letters in the dust One night is all I stayed there Had to move to avoid spoiling my holiday


    OccidentalJM, Guest Relations Manager at Occidental Jandia Mar, responded to this review
    Dear guest, Thank you for taking the time to review our hotel. I am sorry to hear about your less than positive experience among us. Our staff's professional service is a point of pride for us and we are quite disappointed to hear that you felt we underperformed in this area, nevertheless please rest assured that your comments will be shared with the entire team for information and further revision. We are sincerely sorry to read your dissatisfaction with the cleaning of your room, at Barceló we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels, for a future ocasion please do not hesitate to contact our réception desk to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Kind regards, Guest Experience

    EVALUATION

    Round Indicators

    • january 19 2020
    • Rugeley, United Kingdom
    • Couples

    philpy12

    “A winter sun break ”


    We just returned home from this lovely hotel. Nice and quiet but still plenty going on if you want it from the entertainment staff. Room was spacious and clean and we got a sea view which was a nice bonus. There was a nice selection of food but a can imagine there being more in the busier season, we didn't starve so all good. The beach down the hill stretched for miles which we walked along into the next town stopped for a drink and looked around the shops and walked back. If you have mobility issues a taxi into town would be better as the hill is abit of a killer. We ate in El Grill too 1 night which was fantastic. My husband turned 40 while we were there and the cleaner had left a bottle and note which was a nice surprise as I hadn't told them. All in all I would recommend this hotel.


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