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Instalaciones del hotel Dukes Dubai, a Royal Hideaway Hotel
Premios y Reconocimientos

Premios y reconocimientos

;
map

Map and location

Palm Jumeirah   PO Box 120015 Dubai , United Arab Emirates    


Places of Interest

41.8 km Al Maktoum International Airport (DWC)

1.7 km Palm Jumeirah

8.8 km Mall of the Emirates

Guest reviews.

There is no better expert than a traveller.

Dukes The Palm, a Royal Hideaway Hotel

4.5/5 Round Indicators
| 1905 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

65% Complete

1241

Very good

18% Complete

358

Average

8% Complete

168

Poor

3% Complete

72

Very poor

3% Complete

66

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    Round Indicators
    NikWos 09/17/2019 Family

    “Nice but not same quality as other Dubai hotels”

    Nice hotel but it is definitely not the same quality as other 5 star Dubai hotels. Considering it is a new hotel it does have wear and tear and not as personalised customer service. It was our honeymoon, I did let the hotel know but we only had a card, I thought they would have made it more special like other Dubai hotels have done for my birthday before. The food was ok but again not as good as other hotels or much choice. There was also a huge leak in our room from a burst pipe and they didn’t offer any compensation, just to move rooms when it was late at night and I had a 7 week old baby who was sleeping, not ideal. The carpet outside room was soaked and all our floor inside. It’s a nice hotel but not special and there is far better hotels elsewhere in Dubai. Would not return

    DUKESDUBAI, General Manager at Dukes The Palm, a Royal Hideaway Hotel, responded to this review
     Dear Guest, Thank you for taking the time in sharing your experience with us. Naturally, we are disappointed to read that your stay was less than ideal as it seems that you have encountered some issues during your stay. Although your comments are unusual for what we receive both online and on-site, please accept our sincere apologies for failing to meet your holiday expectations in this occasion. Our Team is well-known for their personalised service and attention to details and we are sorry that you did not feel attended enough. We are sorry that you found certain imperfections resulting from wear and tear in the room where you stayed. Our Maintenance staff work hard to keep the facilities in good condition so guests feel comfortable. We hope this does not deter you from staying with us again and look forward to welcoming you back to our hotel in the near future for a more positive experience, as it should be. Kind regards, General Manager

    Round Indicators
    Travel30764558182 09/16/2019 Solo travel

    “Dukes The Palm, A Royal Hideaway Hotel”

    The really enjoyed my stay at the Dukes The Palm Hotel. The staff was very friendly and attentive to my needs. The bed and breakfast was excellent. I will definitely come and stay at Dukes the Palm Hotel again. The hotel is perfect for solo travels, family travels as well as couples and business travels alike.

    DUKESDUBAI, General Manager at Dukes The Palm, a Royal Hideaway Hotel, responded to this review
     Dear Guest, Thank you for taking the time in writing us a review of your stay and for giving us a perfect rating! It is our pleasure to know that our Team did a job well done in looking after your well-being whilst staying with us. We will not fail to congratulate them for being friendly and attentive to your needs. Thank you also for letting us know that you had a pleasant dining experience with us. Once again, thank you for this wonderful review and recommendation. We look forward for your return! Kind regards, General Manager

    Round Indicators
    omilian 09/16/2019 Business

    “Great staff, friendly ..made me feel special !!”

    I was in Dukes The Palm for business on a 2 nights stay september 2019. The hotel is amazing, nice decoration, amazing buffet breakfast, great food !! Staff made me feel special. I highly recommend this hotel.

    DUKESDUBAI, General Manager at Dukes The Palm, a Royal Hideaway Hotel, responded to this review
     Dear Guest, We appreciate the time you took in writing us a review of your stay and for recommending DUKES The Palm, a Royal Hideaway to the readers of TripAdvisor. It is our pleasure to be of service in creating a memorable holiday for you and we are glad to know that you felt special whilst staying with us. Our Team aims to provide an excellent service to all our guests and it is indeed their friendliness and professionalism that makes us unique from all other hotels. We are also glad to know that you loved the design and vibe of our hotel and its facilities. Moreover, we are glad that you had a pleasant dining experience with us. Once again, thank you and we look forward for your return for yet another great stay! Kind regards, General Manager

    Round Indicators
    karimmy111 Dublin, Ireland. 09/16/2019 Couples

    “Unbelievable Value! ”

    This hotel is unbelievable value for the money. The service was on another level. The food was perfect and had many choices every night. The breakfast buffet was amazing. The pool was next to none. And the view from the room was amazing. Thanks to everyone at Dukes the Palm.

    DUKESDUBAI, General Manager at Dukes The Palm, a Royal Hideaway Hotel, responded to this review
     Dear Guest, Thank you for taking the time in writing us a feedback of your stay at DUKES The Palm, a Royal Hideaway Hotel. We are glad to know that you were able to enjoy your stay with us, all thanks to the exceptional service that our Team always strive to deliver. It is also good to know that you had a pleasant dining experience with us and that you enjoyed the culinary delights that our Chefs prepare with passion for our guests. Moreover, it is our delight to read that you loved the unique vibe and setting of our hotel, its facilities and its rooms. Once again, thank you! Please do not hesitate to contact us when you are planning your next visit in Dubai. Kind regards, General Manager

    Round Indicators
    M4tthia5 Bangkok, Thailand. 09/15/2019 Business

    “Another great stay at Dukes the Palm”

    One of my favourite hotels in UAE. Stayed here about 8 times during the last few years, always for a few weeks and definitely going to stay here again when I'm back in UAE. Very friendly and professional staff, tastefully decorated hotel, great facilities (especially gym / outside pool is amazing and there is even an inside pool as well), excellent dining options on site and the hotel has direct beach access and amazing views. Also love the shuttle bus service to different malls. Great value for money, not overpriced like many other hotels in UAE.

    DUKESDUBAI, General Manager at Dukes The Palm, a Royal Hideaway Hotel, responded to this review
     Dear Guest, We would like to express our sincerest gratitude for your trust and loyalty to DUKES The Palm, a Royal Hideaway Hotel for your holidays! It is indeed a great satisfaction to read that once again, you had a pleasant stay with us! To be considered as one of your favourite hotels in the UAE is such a high praise for us and we are truly delighted to be of service in creating a memorable experience for you during your visits in Dubai. Thank you also for highlighting the friendliness and professionalism of our Team. It is indeed their character that makes us unique from every other hotel. It is also our delight to read that you enjoyed the unique vibe and setting of our hotel and its facilities. It is our aim to make our guest feel at home while being away from their home. Once again, thank you and please do not hesitate to contact us for your next holiday in Dubai! Kind regards, General Manager

    EVALUATION

    Round Indicators

    • september 17 2019
    • Family

    NikWos

    “Nice but not same quality as other Dubai hotels”


    Nice hotel but it is definitely not the same quality as other 5 star Dubai hotels. Considering it is a new hotel it does have wear and tear and not as personalised customer service. It was our honeymoon, I did let the hotel know but we only had a card, I thought they would have made it more special like other Dubai hotels have done for my birthday before. The food was ok but again not as good as other hotels or much choice. There was also a huge leak in our room from a burst pipe and they didn’t offer any compensation, just to move rooms when it was late at night and I had a 7 week old baby who was sleeping, not ideal. The carpet outside room was soaked and all our floor inside. It’s a nice hotel but not special and there is far better hotels elsewhere in Dubai. Would not return


    DUKESDUBAI, General Manager at Dukes The Palm, a Royal Hideaway Hotel, responded to this review
    Dear Guest, Thank you for taking the time in sharing your experience with us. Naturally, we are disappointed to read that your stay was less than ideal as it seems that you have encountered some issues during your stay. Although your comments are unusual for what we receive both online and on-site, please accept our sincere apologies for failing to meet your holiday expectations in this occasion. Our Team is well-known for their personalised service and attention to details and we are sorry that you did not feel attended enough. We are sorry that you found certain imperfections resulting from wear and tear in the room where you stayed. Our Maintenance staff work hard to keep the facilities in good condition so guests feel comfortable. We hope this does not deter you from staying with us again and look forward to welcoming you back to our hotel in the near future for a more positive experience, as it should be. Kind regards, General Manager

    EVALUATION

    Round Indicators

    • september 16 2019
    • Solo travel

    Travel30764558182

    “Dukes The Palm, A Royal Hideaway Hotel”


    The really enjoyed my stay at the Dukes The Palm Hotel. The staff was very friendly and attentive to my needs. The bed and breakfast was excellent. I will definitely come and stay at Dukes the Palm Hotel again. The hotel is perfect for solo travels, family travels as well as couples and business travels alike.


    DUKESDUBAI, General Manager at Dukes The Palm, a Royal Hideaway Hotel, responded to this review
    Dear Guest, Thank you for taking the time in writing us a review of your stay and for giving us a perfect rating! It is our pleasure to know that our Team did a job well done in looking after your well-being whilst staying with us. We will not fail to congratulate them for being friendly and attentive to your needs. Thank you also for letting us know that you had a pleasant dining experience with us. Once again, thank you for this wonderful review and recommendation. We look forward for your return! Kind regards, General Manager

    EVALUATION

    Round Indicators

    • september 16 2019
    • Business

    omilian

    “Great staff, friendly ..made me feel special !!”


    I was in Dukes The Palm for business on a 2 nights stay september 2019. The hotel is amazing, nice decoration, amazing buffet breakfast, great food !! Staff made me feel special. I highly recommend this hotel.


    DUKESDUBAI, General Manager at Dukes The Palm, a Royal Hideaway Hotel, responded to this review
    Dear Guest, We appreciate the time you took in writing us a review of your stay and for recommending DUKES The Palm, a Royal Hideaway to the readers of TripAdvisor. It is our pleasure to be of service in creating a memorable holiday for you and we are glad to know that you felt special whilst staying with us. Our Team aims to provide an excellent service to all our guests and it is indeed their friendliness and professionalism that makes us unique from all other hotels. We are also glad to know that you loved the design and vibe of our hotel and its facilities. Moreover, we are glad that you had a pleasant dining experience with us. Once again, thank you and we look forward for your return for yet another great stay! Kind regards, General Manager

    EVALUATION

    Round Indicators

    • september 16 2019
    • Dublin, Ireland
    • Couples

    karimmy111

    “Unbelievable Value! ”


    This hotel is unbelievable value for the money. The service was on another level. The food was perfect and had many choices every night. The breakfast buffet was amazing. The pool was next to none. And the view from the room was amazing. Thanks to everyone at Dukes the Palm.


    DUKESDUBAI, General Manager at Dukes The Palm, a Royal Hideaway Hotel, responded to this review
    Dear Guest, Thank you for taking the time in writing us a feedback of your stay at DUKES The Palm, a Royal Hideaway Hotel. We are glad to know that you were able to enjoy your stay with us, all thanks to the exceptional service that our Team always strive to deliver. It is also good to know that you had a pleasant dining experience with us and that you enjoyed the culinary delights that our Chefs prepare with passion for our guests. Moreover, it is our delight to read that you loved the unique vibe and setting of our hotel, its facilities and its rooms. Once again, thank you! Please do not hesitate to contact us when you are planning your next visit in Dubai. Kind regards, General Manager

    EVALUATION

    Round Indicators

    • september 15 2019
    • Bangkok, Thailand
    • Business

    M4tthia5

    “Another great stay at Dukes the Palm”


    One of my favourite hotels in UAE. Stayed here about 8 times during the last few years, always for a few weeks and definitely going to stay here again when I'm back in UAE. Very friendly and professional staff, tastefully decorated hotel, great facilities (especially gym / outside pool is amazing and there is even an inside pool as well), excellent dining options on site and the hotel has direct beach access and amazing views. Also love the shuttle bus service to different malls. Great value for money, not overpriced like many other hotels in UAE.


    DUKESDUBAI, General Manager at Dukes The Palm, a Royal Hideaway Hotel, responded to this review
    Dear Guest, We would like to express our sincerest gratitude for your trust and loyalty to DUKES The Palm, a Royal Hideaway Hotel for your holidays! It is indeed a great satisfaction to read that once again, you had a pleasant stay with us! To be considered as one of your favourite hotels in the UAE is such a high praise for us and we are truly delighted to be of service in creating a memorable experience for you during your visits in Dubai. Thank you also for highlighting the friendliness and professionalism of our Team. It is indeed their character that makes us unique from every other hotel. It is also our delight to read that you enjoyed the unique vibe and setting of our hotel and its facilities. It is our aim to make our guest feel at home while being away from their home. Once again, thank you and please do not hesitate to contact us for your next holiday in Dubai! Kind regards, General Manager

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that can be used to add a discount to the normal rate. If you have a discount code, enter it when booking and you will receive a discount. Once you have entered this code, the prices shown in step 1 of the booking process will take into account the discount. 

    The discount does not apply to supplements and/or additional services, nor to prices on last available rooms. You can only apply one discount code per booking, which will only be valid at the time of booking.** 

    The maximum amount of accumulated discount may be up to 20% off the booking rate. It is possible to combine a discount code with a special discount** (for example multiple room, senior, resident, millennials,or large family bookings) and your my Barceló discount. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The discount code is not valid on arrival at the hotel, only at the time of booking. 

    ***At check-in, the hotel will request valid official documents in order to verify compliance with the terms and conditions of the discount codes and special discounts. In the event of a failure to provide such documents or meet the conditions, the hotel reserves the right to charge for the amounts that were deducted at time of booking.

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