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Instalaciones del hotel Dukes Dubai, a Royal Hideaway Hotel
Premios y Reconocimientos

Premios y reconocimientos

;
map

Map and location

Palm Jumeirah   PO Box 120015 Dubai , United Arab Emirates    


Places of Interest

41.8 km Al Maktoum International Airport (DWC)

1.7 km Palm Jumeirah

8.8 km Mall of the Emirates

Guest reviews.

There is no better expert than a traveller.

Dukes The Palm, a Royal Hideaway Hotel

4.5/5 Round Indicators
| 1720 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

63% Complete

1099

Very good

19% Complete

329

Average

9% Complete

160

Poor

4% Complete

69

Very poor

3% Complete

63

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    Round Indicators
    Ashok B Dubai, United Arab Emirates. 07/21/2019 Family

    “Hidden Gem !”

    We were looking for a staycation to relax over the weekend and was so happy to have found this property ! The location is a little difficult to get into as this is before Palm Jumeirah strip, but once there, it was perfect. Hony was there to greet us at the reception and was kind enough to upgrade us into an executive suite. The facilities were top class and ticks all boxes, if you are travelling with kids! 2 swimming pools (indoor and outdoor), lazy river, beach access, closed huge play area ( my daughter loved it) and great food options too. The only downside was the room allocated to us was a little cut around the edges but had 2 balconies and great views. All in all a lovely weekend, great deal on the stay and still close to home :)
    Round Indicators
    zeekay26 Dubai, United Arab Emirates. 07/20/2019 Family

    “Family Staycation”

    Overall quite a pleasant stay at Dukes The Palm. We were very impressed by the ambiance of the Hotel with a British flair. Rooms were spacious and came with not one but two balconies according us great views of the water. The morning breakfast came with many choices and elegant settings. Staff was very friendly and courteous. There were two downers though, one being the beach and infinity pool were quite a walking distance away from the Hotel and the fact that the blinds in the bathroom had gaps in between them and hence the privacy was compromised.

    DUKESDUBAI, General Manager at Dukes The Palm, a Royal Hideaway Hotel, responded to this review
     Dear Guest, Thank you for taking the time in writing us a review of your experience in our hotel. We are glad that you and you family had a pleasant stay with us. It is very delighting to read that you liked the design and ambiance that our hotel offers. We are also glad that you liked the room we have accommodated you with and that you had a pleasant dining experience during your breakfast. Moreover, we are also glad that you have received a friendly and professional service from our Team as they strive to create a memorable experience of all our guests. On the other hand, we have taken note of your comment regarding the distance of our hotel to the beach, however, we believe that our guests can enjoy the walk through our garden and lazy river view whilst going to the pool and beach area. We also have an indoor pool located on the 14th floor of our hotel and overlooks the beauty of the Palm. We have also taken note of your comment regarding the blinds of your bathroom and will make sure to highlight your review to our Maintenance Team. Once again, thank you for your review and we look forward for your return for yet another relaxing family staycation! Kind regards, General Manager

    Round Indicators
    AhmadElatrash Abu Dhabi, United Arab Emirates. 07/20/2019 Family

    “Celebration ”

    Me ,my wife & specially my 2 kids enjoyed a lot at the Duke Dubai hotel. It was great stay , we celebrate our 9th anniversary, the hotel surprise us with a great decoration, balloons cake & plate of fruits while we was out side the room. We back the room we all surprised of it. We love it & enjoy it too much. The GBR restaurant, the indoor & outdoor pool , the lazy river. & the view at night all are amazing. Also Thanks for the front desk lady called Lara. She was so kind & welcoming.

    DUKESDUBAI, General Manager at Dukes The Palm, a Royal Hideaway Hotel, responded to this review
     Dear Ahmed, Happy 9th Anniversary! Thank you for choosing DUKES The Palm, a Royal Hideaway Hotel in celebrating a very special occasion! We are glad to read that you family had a great stay with us! It has been our pleasure to be of service in creating a memorable stay and anniversary celebration for you. We are glad that you liked the decoration in your room that our dedicated Team has made. We are also glad that you had a pleasant dining experience with us and that you have enjoyed our facilities and installations of our pool. We will make sure to relay your comment to our Team, especially to Lara, who made your stay extra special. Once again, thank you and we hope to celebrate more occasions with you! Kind regards, General Manager

    Round Indicators
    Rachel M Dublin, Ireland. 07/20/2019 Couples

    “Repeat stay at a great hotel on the Palm”

    This was our second stay at the Dukes. Our room was lovely, the pool was fab and the breakfast had a great selection. We went to the Dukes bar and the waiter was lovely, he gave some great recommendations of things to do and places to go in Dubai. Kiran the Doorman was also very friendly and really helpful at getting us taxis at a good rate. This year we tried out the water sports offering with Viva Blue/Nemo Diving and they are located on the hotels private beach. Walid and the rest of the team really made our trip and we would really recommend the boat tour of the Palm, Jet Skiing & Donut ride if you are staying at the hotel. Overall it was a lovely stay however, just to be aware there is a lot of construction work in the surrounding area so, would recommend asking for a room away from that. However, It doesn’t affect the pool and beach area.

    DUKESDUBAI, General Manager at Dukes The Palm, a Royal Hideaway Hotel, responded to this review
     Dear Rachel, First of all, we would like to express our sincerest gratitude for your trust and loyalty to DUKES The Palm, a Royal Hideaway Hotel for your holidays for the second time around, it is indeed a great source of satisfaction to read that once again you had a pleasant stay with us. Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours. Moreover, we are glad you enjoyed the beauty of our pool area as well as the comfort of our sunbeds. It is also delightful to read that you had a lovely time in our DUKES Bar and received an informative and helpful service from our Team. We are also glad that you were welcomed with a warm and friendly smile from our Doorman, Kiran. We will make sure to share your wonderful comment to our whole Team as we know, it will be a great source of motivation for them. Once again, thank you and we hope to welcome you again soon! Kind regards, General Manager

    Round Indicators
    Adriana Patrici... Z 07/19/2019 Couples

    “Wonderful Royal Experience”

    We had a wonderful treatment from the entrance to reception to the room and even at the restaurant. Everything is clean and perfect and a good value for money. The best part - We got a room upgrade and an extended checkout. Thanks to Lelal the awesome receptionist. We felt like British Dukes 🤓 living in Dubai. Enjoy the infinity pool while staying. Cheers!

    DUKESDUBAI, General Manager at Dukes The Palm, a Royal Hideaway Hotel, responded to this review
     Dear Adriana, Thank you for taking the time in sharing your experience in our hotel and we are glad to know that you had a wonderful royal stay! Our Team welcomes each guest with the DUKES The Palm spirit and strives to assist in any possible way to ensure everyone has a pleasant stay, it is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your stay with us. We will not fail to convey your review to them as we know it will be a big deal for them. Once again, thank you and we hope to welcome you again soon! Kind regards, General Manager

    EVALUATION

    Round Indicators

    • july 21 2019
    • Dubai, United Arab Emirates
    • Family

    Ashok B

    “Hidden Gem !”


    We were looking for a staycation to relax over the weekend and was so happy to have found this property ! The location is a little difficult to get into as this is before Palm Jumeirah strip, but once there, it was perfect. Hony was there to greet us at the reception and was kind enough to upgrade us into an executive suite. The facilities were top class and ticks all boxes, if you are travelling with kids! 2 swimming pools (indoor and outdoor), lazy river, beach access, closed huge play area ( my daughter loved it) and great food options too. The only downside was the room allocated to us was a little cut around the edges but had 2 balconies and great views. All in all a lovely weekend, great deal on the stay and still close to home :)


    EVALUATION

    Round Indicators

    • july 20 2019
    • Dubai, United Arab Emirates
    • Family

    zeekay26

    “Family Staycation”


    Overall quite a pleasant stay at Dukes The Palm. We were very impressed by the ambiance of the Hotel with a British flair. Rooms were spacious and came with not one but two balconies according us great views of the water. The morning breakfast came with many choices and elegant settings. Staff was very friendly and courteous. There were two downers though, one being the beach and infinity pool were quite a walking distance away from the Hotel and the fact that the blinds in the bathroom had gaps in between them and hence the privacy was compromised.


    DUKESDUBAI, General Manager at Dukes The Palm, a Royal Hideaway Hotel, responded to this review
    Dear Guest, Thank you for taking the time in writing us a review of your experience in our hotel. We are glad that you and you family had a pleasant stay with us. It is very delighting to read that you liked the design and ambiance that our hotel offers. We are also glad that you liked the room we have accommodated you with and that you had a pleasant dining experience during your breakfast. Moreover, we are also glad that you have received a friendly and professional service from our Team as they strive to create a memorable experience of all our guests. On the other hand, we have taken note of your comment regarding the distance of our hotel to the beach, however, we believe that our guests can enjoy the walk through our garden and lazy river view whilst going to the pool and beach area. We also have an indoor pool located on the 14th floor of our hotel and overlooks the beauty of the Palm. We have also taken note of your comment regarding the blinds of your bathroom and will make sure to highlight your review to our Maintenance Team. Once again, thank you for your review and we look forward for your return for yet another relaxing family staycation! Kind regards, General Manager

    EVALUATION

    Round Indicators

    • july 20 2019
    • Abu Dhabi, United Arab Emirates
    • Family

    AhmadElatrash

    “Celebration ”


    Me ,my wife & specially my 2 kids enjoyed a lot at the Duke Dubai hotel. It was great stay , we celebrate our 9th anniversary, the hotel surprise us with a great decoration, balloons cake & plate of fruits while we was out side the room. We back the room we all surprised of it. We love it & enjoy it too much. The GBR restaurant, the indoor & outdoor pool , the lazy river. & the view at night all are amazing. Also Thanks for the front desk lady called Lara. She was so kind & welcoming.


    DUKESDUBAI, General Manager at Dukes The Palm, a Royal Hideaway Hotel, responded to this review
    Dear Ahmed, Happy 9th Anniversary! Thank you for choosing DUKES The Palm, a Royal Hideaway Hotel in celebrating a very special occasion! We are glad to read that you family had a great stay with us! It has been our pleasure to be of service in creating a memorable stay and anniversary celebration for you. We are glad that you liked the decoration in your room that our dedicated Team has made. We are also glad that you had a pleasant dining experience with us and that you have enjoyed our facilities and installations of our pool. We will make sure to relay your comment to our Team, especially to Lara, who made your stay extra special. Once again, thank you and we hope to celebrate more occasions with you! Kind regards, General Manager

    EVALUATION

    Round Indicators

    • july 20 2019
    • Dublin, Ireland
    • Couples

    Rachel M

    “Repeat stay at a great hotel on the Palm”


    This was our second stay at the Dukes. Our room was lovely, the pool was fab and the breakfast had a great selection. We went to the Dukes bar and the waiter was lovely, he gave some great recommendations of things to do and places to go in Dubai. Kiran the Doorman was also very friendly and really helpful at getting us taxis at a good rate. This year we tried out the water sports offering with Viva Blue/Nemo Diving and they are located on the hotels private beach. Walid and the rest of the team really made our trip and we would really recommend the boat tour of the Palm, Jet Skiing & Donut ride if you are staying at the hotel. Overall it was a lovely stay however, just to be aware there is a lot of construction work in the surrounding area so, would recommend asking for a room away from that. However, It doesn’t affect the pool and beach area.


    DUKESDUBAI, General Manager at Dukes The Palm, a Royal Hideaway Hotel, responded to this review
    Dear Rachel, First of all, we would like to express our sincerest gratitude for your trust and loyalty to DUKES The Palm, a Royal Hideaway Hotel for your holidays for the second time around, it is indeed a great source of satisfaction to read that once again you had a pleasant stay with us. Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours. Moreover, we are glad you enjoyed the beauty of our pool area as well as the comfort of our sunbeds. It is also delightful to read that you had a lovely time in our DUKES Bar and received an informative and helpful service from our Team. We are also glad that you were welcomed with a warm and friendly smile from our Doorman, Kiran. We will make sure to share your wonderful comment to our whole Team as we know, it will be a great source of motivation for them. Once again, thank you and we hope to welcome you again soon! Kind regards, General Manager

    EVALUATION

    Round Indicators

    • july 19 2019
    • Couples

    Adriana Patrici... Z

    “Wonderful Royal Experience”


    We had a wonderful treatment from the entrance to reception to the room and even at the restaurant. Everything is clean and perfect and a good value for money. The best part - We got a room upgrade and an extended checkout. Thanks to Lelal the awesome receptionist. We felt like British Dukes 🤓 living in Dubai. Enjoy the infinity pool while staying. Cheers!


    DUKESDUBAI, General Manager at Dukes The Palm, a Royal Hideaway Hotel, responded to this review
    Dear Adriana, Thank you for taking the time in sharing your experience in our hotel and we are glad to know that you had a wonderful royal stay! Our Team welcomes each guest with the DUKES The Palm spirit and strives to assist in any possible way to ensure everyone has a pleasant stay, it is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your stay with us. We will not fail to convey your review to them as we know it will be a big deal for them. Once again, thank you and we hope to welcome you again soon! Kind regards, General Manager

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that can be used to add a discount to the normal rate. If you have a discount code, enter it when booking and you will receive a discount. Once you have entered this code, the prices shown in step 1 of the booking process will take into account the discount. 

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