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Instalaciones del hotel Dukes Dubai, a Royal Hideaway Hotel
Premios y Reconocimientos

Premios y reconocimientos

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map

Map and location

Palm Jumeirah   PO Box 120015 Dubai , United Arab Emirates    


Places of Interest

41.8 km Al Maktoum International Airport (DWC)

1.7 km Palm Jumeirah

8.8 km Mall of the Emirates

Guest reviews.

There is no better expert than a traveller.

Dukes The Palm, a Royal Hideaway Hotel

4.5/5 Round Indicators
| 2224 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

65% Complete

1446

Very good

18% Complete

415

Average

8% Complete

199

Poor

3% Complete

83

Very poor

3% Complete

81

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    Round Indicators
    petermO8269BH 01/18/2020

    “Best week ever !”

    We had a week stay at the Dukes The Palm . Very clean , room excellent Beach and Pool were great. The food was fantastic and all the waiting staff excellent especially Ajesh who made a real effort and who our young daughter really liked. As a result we plan to visit again next January Peter Masters Somerset, United Kingdom
    Round Indicators
    vinnydeonarine Port of Spain, Trinidad. 01/17/2020 Family

    “Awesome 5 Star hotel”

    Great service in every aspect, staff was extremely helpful , this was a great experience...24 hours service....I would recommend this hotel to anyone looking for a luxurious stay at the palm island.. ..
    Round Indicators
    hannahlgibson Manchester, United Kingdom. 01/15/2020 Family

    “Amazing!”

    What can I say! This trip exceed all expectations although my expectations were high! From checking in all the reception staff were friendly and helpful and extremely accommodating in allocating is a perfect room with stunning views at 10.30am after travelling overnight from the UK! The rooms were spacious with comfy beds and great facilities including a huge bath... I love a bath so this was a lovely surprise! The pool area is immaculate spacious and the sun beds are the comfiest I’ve ever experienced! Make sure you go to khyber Indian restaurant in the hotel the food was delicious and service was impeccable! I also recommended the burger and pizza at west 14th steakhouse by the pool! I will certainly stay here again on my next trip to Dubai!
    Round Indicators
    Trail48391212561 01/15/2020 Family

    “Breakfast”

    the breakfast was very less and they were using pan for fried egg and omlet with ham while I am not eating ham at all,reception man didn’t behave well at check in time as for asking for high level room or to offer complementary drinks as he did for others and the other reception ladies did

    DUKESDUBAI, General Manager at Dukes The Palm, a Royal Hideaway Hotel, responded to this review
     Dear Guest, We first would like to thank you for choosing our hotel for your holidays in Dubai and for letting us know of your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. We are sorry to read your unpleasant experience during your dining with us. Please be rest assured that your comment has been highlighted to our Culinary Team so that in the future, we may be more attentive to our guests' preferences. We are also sorry about the inconsistency of the service you have received during your check-in time.We will do our utmost to improve on this aspect of our services. We hope all is not lost and that you will contact us the next time you are in town so we may offer our improved services. Kind regards, General Manager

    Round Indicators
    Seaside542131 01/15/2020 Family

    “Very nice hotel with friendly staff and amazing food”

    We were very impressed about this place, when We got into room We had a very nice Frank Sinatra style music going on. It was a feeling like in the film, Home Alone 😂 Receptionist guys are also very helpful, door guys always open the door for us, they took care about our luggages as well. I had some work to do so I went up to the business and the lady who was in charge had kindly helped me out with my work. Could not be nicer!!!!

    DUKESDUBAI, General Manager at Dukes The Palm, a Royal Hideaway Hotel, responded to this review
     Dear Guest, Thank you for taking the time in writing us a review of your stay at DUKES The Palm, a Royal Hideaway Hotel. We are delighted to read your comment regarding the kindness and helpfulness of our Team, as it is our main goal to ensure that our guests feel at home whilst being away from their home. We will make sure to share your kind words to our Team as we know that it will mean a great deal to them. Once again, thank you for the review and we look forward to welcoming you again in the nearest future! Kind regards, General Manager

    EVALUATION

    Round Indicators

    • january 18 2020

    petermO8269BH

    “Best week ever !”


    We had a week stay at the Dukes The Palm . Very clean , room excellent Beach and Pool were great. The food was fantastic and all the waiting staff excellent especially Ajesh who made a real effort and who our young daughter really liked. As a result we plan to visit again next January Peter Masters Somerset, United Kingdom


    EVALUATION

    Round Indicators

    • january 17 2020
    • Port of Spain, Trinidad
    • Family

    vinnydeonarine

    “Awesome 5 Star hotel”


    Great service in every aspect, staff was extremely helpful , this was a great experience...24 hours service....I would recommend this hotel to anyone looking for a luxurious stay at the palm island.. ..


    EVALUATION

    Round Indicators

    • january 15 2020
    • Manchester, United Kingdom
    • Family

    hannahlgibson

    “Amazing!”


    What can I say! This trip exceed all expectations although my expectations were high! From checking in all the reception staff were friendly and helpful and extremely accommodating in allocating is a perfect room with stunning views at 10.30am after travelling overnight from the UK! The rooms were spacious with comfy beds and great facilities including a huge bath... I love a bath so this was a lovely surprise! The pool area is immaculate spacious and the sun beds are the comfiest I’ve ever experienced! Make sure you go to khyber Indian restaurant in the hotel the food was delicious and service was impeccable! I also recommended the burger and pizza at west 14th steakhouse by the pool! I will certainly stay here again on my next trip to Dubai!


    EVALUATION

    Round Indicators

    • january 15 2020
    • Family

    Trail48391212561

    “Breakfast”


    the breakfast was very less and they were using pan for fried egg and omlet with ham while I am not eating ham at all,reception man didn’t behave well at check in time as for asking for high level room or to offer complementary drinks as he did for others and the other reception ladies did


    DUKESDUBAI, General Manager at Dukes The Palm, a Royal Hideaway Hotel, responded to this review
    Dear Guest, We first would like to thank you for choosing our hotel for your holidays in Dubai and for letting us know of your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. We are sorry to read your unpleasant experience during your dining with us. Please be rest assured that your comment has been highlighted to our Culinary Team so that in the future, we may be more attentive to our guests' preferences. We are also sorry about the inconsistency of the service you have received during your check-in time.We will do our utmost to improve on this aspect of our services. We hope all is not lost and that you will contact us the next time you are in town so we may offer our improved services. Kind regards, General Manager

    EVALUATION

    Round Indicators

    • january 15 2020
    • Family

    Seaside542131

    “Very nice hotel with friendly staff and amazing food”


    We were very impressed about this place, when We got into room We had a very nice Frank Sinatra style music going on. It was a feeling like in the film, Home Alone 😂 Receptionist guys are also very helpful, door guys always open the door for us, they took care about our luggages as well. I had some work to do so I went up to the business and the lady who was in charge had kindly helped me out with my work. Could not be nicer!!!!


    DUKESDUBAI, General Manager at Dukes The Palm, a Royal Hideaway Hotel, responded to this review
    Dear Guest, Thank you for taking the time in writing us a review of your stay at DUKES The Palm, a Royal Hideaway Hotel. We are delighted to read your comment regarding the kindness and helpfulness of our Team, as it is our main goal to ensure that our guests feel at home whilst being away from their home. We will make sure to share your kind words to our Team as we know that it will mean a great deal to them. Once again, thank you for the review and we look forward to welcoming you again in the nearest future! Kind regards, General Manager

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