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Instalaciones del hotel Dukes Dubai, a Royal Hideaway Hotel
Premios y Reconocimientos

Premios y reconocimientos

;
map

Map and location

Palm Jumeirah   PO Box 120015 Dubai , United Arab Emirates    


Places of Interest

41.8 km Al Maktoum International Airport (DWC)

1.7 km Palm Jumeirah

8.8 km Mall of the Emirates

Guest reviews.

There is no better expert than a traveller.

Dukes The Palm, a Royal Hideaway Hotel

4.5/5 Round Indicators
| 1987 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

65% Complete

1292

Very good

18% Complete

374

Average

8% Complete

176

Poor

3% Complete

75

Very poor

3% Complete

70

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    Round Indicators
    alegnafarg 10/14/2019 Family

    “perfect holiday”

    This hotel is so great. All employees are very friendly. The infinity is so great and also the gym on the 14th floor is amazing. Can highly recommend this hotel and we have had a great time. Thank you for all.
    Round Indicators
    rodr268 Aberdeen, United Kingdom. 10/14/2019 Family

    “Excellent stay”

    The hotel has nice clean and modern rooms. The breakfast although busy was good. The hotel has a beach about 100m from the hotel and a lazy river that the kids will enjoy. There is a relaxing beach bar which is nice to chill out. A special thanks to Yash who was very helpful with any query or problem. All in all a relaxing experience and recommend.
    Round Indicators
    Helen132014 Selby, United Kingdom. 10/13/2019 Couples

    “10 day stay”

    Booked this hotel on a half board basis for a holiday to combine relaxing and sight seeing. On arrival room was a good size and nicely done. Took 2 hours to get luggage to the room after a complaint at reception . Be careful if you have any mobility issues as a glass screen in front of the bath makes turning taps on very hard. Water temperature in bathroom was 43 degrees we know that has we asked if there was hot water and their engine said that was hot! All I wanted was a hot bath. Being half board we were made to feel second class, there was no instruction to what you were allowed. Choice was limited we would have been better to have been b&b cause we were not allowed to use the special offers we had to buy drinks because we were half board. Drinks were very expensive £5 a can of Pepsi or bottle of water. My birthday surprise pre booked by my husband had to be asked for , and in the end was spoilt as he had to tell me why I was shut it the bathroom when they turned up . Food in main restaurant ok but limited , the Indian was lovely, 14th bar over priced and half board you were given an amount which just covered a few mains nothing else. We also discovered you can not use half board to have lunch by the pool, and don’t buy a drink at the pool and then want to take it to lunch . Seemed so many restrictions that if told about at beginning we would not have felt awful when told no. Over all good hotel if you are doing stop over, in my opinion not 5* and although beautiful pool and beach not suitable for long stay
    Round Indicators
    MuyLovNZ 10/12/2019 Couples

    “First Class Experience”

    From the moment we stepped out of our cab the experience at Dukes was amazing. The service was first class; the porters, the check in staff, the bar staff, everyone was helpful, friendly and always available with a smile. The pool area was the best we've ever seen. We will be back to this world class hotel.
    Round Indicators
    Vigorish93 Abu Dhabi, United Arab Emirates. 10/12/2019 Couples

    “Ok for a 4 star hotel”

    On the stem of Palm Jumeirah ( not immediate to reach by car) Part of the Oceana condo complex ( hence lots of non hotel guests, on top of the weekend daily staycationers) Smallish lobby, check in was crowded, staff generally friendly Room was not large ( for the category we were kindly upgraded to) Pool ( not immediately adjacent to the main building , you have to walk through the restaurant) was crowded an noisy in an environment surrounded by concrete View toward Dubai marina nice Drinks good ( had a vesper martini) at the bar. Breakfast ok, though the layout makes it crowded

    EVALUATION

    Round Indicators

    • october 14 2019
    • Family

    alegnafarg

    “perfect holiday”


    This hotel is so great. All employees are very friendly. The infinity is so great and also the gym on the 14th floor is amazing. Can highly recommend this hotel and we have had a great time. Thank you for all.


    EVALUATION

    Round Indicators

    • october 14 2019
    • Aberdeen, United Kingdom
    • Family

    rodr268

    “Excellent stay”


    The hotel has nice clean and modern rooms. The breakfast although busy was good. The hotel has a beach about 100m from the hotel and a lazy river that the kids will enjoy. There is a relaxing beach bar which is nice to chill out. A special thanks to Yash who was very helpful with any query or problem. All in all a relaxing experience and recommend.


    EVALUATION

    Round Indicators

    • october 13 2019
    • Selby, United Kingdom
    • Couples

    Helen132014

    “10 day stay”


    Booked this hotel on a half board basis for a holiday to combine relaxing and sight seeing. On arrival room was a good size and nicely done. Took 2 hours to get luggage to the room after a complaint at reception . Be careful if you have any mobility issues as a glass screen in front of the bath makes turning taps on very hard. Water temperature in bathroom was 43 degrees we know that has we asked if there was hot water and their engine said that was hot! All I wanted was a hot bath. Being half board we were made to feel second class, there was no instruction to what you were allowed. Choice was limited we would have been better to have been b&b cause we were not allowed to use the special offers we had to buy drinks because we were half board. Drinks were very expensive £5 a can of Pepsi or bottle of water. My birthday surprise pre booked by my husband had to be asked for , and in the end was spoilt as he had to tell me why I was shut it the bathroom when they turned up . Food in main restaurant ok but limited , the Indian was lovely, 14th bar over priced and half board you were given an amount which just covered a few mains nothing else. We also discovered you can not use half board to have lunch by the pool, and don’t buy a drink at the pool and then want to take it to lunch . Seemed so many restrictions that if told about at beginning we would not have felt awful when told no. Over all good hotel if you are doing stop over, in my opinion not 5* and although beautiful pool and beach not suitable for long stay


    EVALUATION

    Round Indicators

    • october 12 2019
    • Couples

    MuyLovNZ

    “First Class Experience”


    From the moment we stepped out of our cab the experience at Dukes was amazing. The service was first class; the porters, the check in staff, the bar staff, everyone was helpful, friendly and always available with a smile. The pool area was the best we've ever seen. We will be back to this world class hotel.


    EVALUATION

    Round Indicators

    • october 12 2019
    • Abu Dhabi, United Arab Emirates
    • Couples

    Vigorish93

    “Ok for a 4 star hotel”


    On the stem of Palm Jumeirah ( not immediate to reach by car) Part of the Oceana condo complex ( hence lots of non hotel guests, on top of the weekend daily staycationers) Smallish lobby, check in was crowded, staff generally friendly Room was not large ( for the category we were kindly upgraded to) Pool ( not immediately adjacent to the main building , you have to walk through the restaurant) was crowded an noisy in an environment surrounded by concrete View toward Dubai marina nice Drinks good ( had a vesper martini) at the bar. Breakfast ok, though the layout makes it crowded


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