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Instalaciones del hotel Dukes Dubai, a Royal Hideaway Hotel
Premios y Reconocimientos

Premios y reconocimientos

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map

Map and location

Palm Jumeirah   PO Box 120015 Dubai , United Arab Emirates    


Places of Interest

41.8 km Al Maktoum International Airport (DWC)

1.7 km Palm Jumeirah

8.8 km Mall of the Emirates

Guest reviews.

There is no better expert than a traveller.

Dukes The Palm, a Royal Hideaway Hotel

4.5/5 Round Indicators
| 2304 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

65% Complete

1505

Very good

18% Complete

425

Average

8% Complete

204

Poor

3% Complete

87

Very poor

3% Complete

83

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    Round Indicators
    Wess_1988 Dubai, United Arab Emirates. 02/16/2020

    “Excellent facilities, overshadowed by construction site.”

    PROS: One of the best breakfast buffets I've seen in Dubai hands down. Biggest pool for kids with river-like paths and slides etc. Infiniti pool overlooking the beach and spacious beach area for adults. Clean room and bathroom, plenty of amenities and valentine's chocolate gift was left for us which was a nice gesture. CONS: CONSTRUCTION!!! There is another building under construction right in front of the hotel very close too and we were staying on the 2nd floor. We arrived by night time and didn't bother looking out the window till the sun came out not realizing that there were workers looking inside our room from the construction site in front and the noise started from 6 am on a weekend!!! Huge inconvenience given the excellent hotel facilities really, even if you take a higher floor you won't escape the noise. I would say at least another year until that is finished. Bath tub design lets water splash off the glass and on the floor so it will flood by the time you're done unless you put a few towels on the floor. AC in the room was not working, and the buttons are really confusing to use but it was ok since the weather was nice we left the window open but then the noise was worse. We also requested late check out with our booking but this was not confirmed when we checked in and on check out day they only gave us one extra hour to leave the room before charging.
    Round Indicators
    jutukee 02/15/2020 Couples

    “So good!”

    The Hotel is in a very good location near the beach with a great pool and a magnificent view. The Service staff was very friedly and helpful. The Room was clean and convenient.The view from our room window was to Marina City. Our stay was perfect here. The Hotel surprised us on Valentines Day with flovers, room decorations and sweets. Its was so nice and unexpected. Near the pool is a restoraunt West 14th Steakhouse- here was the food delicious, staff was helpful and we felt like everyone is our friend. I would like to mention administration Savi, Chef De Cuisine Clive Pereira and staff Ramesh. These people made our Valentines Day dinner wonderfull and unforgetable. We thank them for the care, me and my husband felt like King and Queen . We have enjoy every minute when we were there. Dukes The Palm a Royal Hideaway Hotel have made our stay in Dubai so good and we will come back here next year!

    DUKESDUBAI, General Manager at Dukes The Palm, a Royal Hideaway Hotel, responded to this review
     Dear Jutukee, Thank you for taking the time in writing us a review of your stay DUKES The Palm, a Royal Hideaway Hotel. We are delighted to know that you had a pleasant stay with us. In particular, I am very pleased that you had a chance to truly enjoy our warm hospitality. We do pride ourselves in providing personalised service to meet the individual requirements of our guests. Your kind comments about our team shall certainly be shared. By using the name of our Associates, it allows us the opportunity to provide a personal thank you for their hard work. Again, we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards, General Manager

    Round Indicators
    EssexMarian essex. 02/15/2020 Couples

    “Amazing ”

    From the moment we entered the hotel we were totally looked after. The hotel was more than we could have wished for. The staff were all so friendly and helpful they couldn’t have done more for us. The hotel, restaurants, pool and beach are wonderful. I couldn’t recommend this hotel enough.

    DUKESDUBAI, General Manager at Dukes The Palm, a Royal Hideaway Hotel, responded to this review
     Dear Marian, Thank you for taking the time in writing us a review of your stay DUKES The Palm, a Royal Hideaway Hotel. We are delighted to know that you had a pleasant stay with us. In particular, I am very pleased that you had a chance to truly enjoy our warm hospitality. We do pride ourselves in providing personalised service to meet the individual requirements of our guests. Your kind comments about our team shall certainly be shared. We look forward to serving you again in the future. Kind regards, General Manager

    Round Indicators
    sinead380 London, United Kingdom. 02/14/2020

    “Fab Stay”

    We stayed here for 6 nights and it was wonderful. Staff were extremely helpful and the two chaps that cleaned our room were great. They even closed our curtains every night. Breakfast was abundant with all you can imagine so filled us up in the morning. The gym was good with views of the marina. Definitely recommend !

    DUKESDUBAI, General Manager at Dukes The Palm, a Royal Hideaway Hotel, responded to this review
     Dear Sinead, Thank you for taking the time in writing us a review of your stay DUKES The Palm, a Royal Hideaway Hotel. We are delighted to know that you had a fabulous stay with us. In particular, I am very pleased that you had a chance to truly enjoy our warm hospitality and the services of our dedicated Housekeeping team. We do pride ourselves in providing personalised service to meet the individual requirements of our guests. Your kind comments about our team shall certainly be shared. We thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards, General Manager

    Round Indicators
    SueBCairo London, United Kingdom. 02/14/2020 Couples

    “A gem in Dubai”

    We had booked a presidential suite but when we were shown the room it was very noisy because of the building site next door. We were moved with no problem at all to a one bed suite and we had arrived really early in the morning we got the room straight away. The one bed apartments are nice and have 2 shower rooms, a fridge freezer, hob,kettle and a Nespresso machine ( you can buy decaf capsules as they didn’t proved decaf in the Nespresso shop in the Dubai Mall it’s between the waterfalls) The staff were all so polite and helpful, nothing was too much trouble! The chefs were great as well. As I can’t eat onions or gluten it can make life difficult but the chefs sorted me out every day, even at the Khyber Indian restaurant they did sag lamb with no onions and I even got a roti made from maize!! We also got use of the club lounge which was great for a pre dinner drink! There is a mall across the road which looks very new, there is a Waitrose and a pharmacy in it and you can walk there but the hotel has shuttles to this mall and the Dubai Mall (which is amazing). You can’t really walk anywhere else but this is a big city in a hot country and taxis are abundant clean and safe. Well done Dukes on your staff. Many thanks for a lovely stay

    EVALUATION

    Round Indicators

    • february 16 2020
    • Dubai, United Arab Emirates

    Wess_1988

    “Excellent facilities, overshadowed by construction site.”


    PROS: One of the best breakfast buffets I've seen in Dubai hands down. Biggest pool for kids with river-like paths and slides etc. Infiniti pool overlooking the beach and spacious beach area for adults. Clean room and bathroom, plenty of amenities and valentine's chocolate gift was left for us which was a nice gesture. CONS: CONSTRUCTION!!! There is another building under construction right in front of the hotel very close too and we were staying on the 2nd floor. We arrived by night time and didn't bother looking out the window till the sun came out not realizing that there were workers looking inside our room from the construction site in front and the noise started from 6 am on a weekend!!! Huge inconvenience given the excellent hotel facilities really, even if you take a higher floor you won't escape the noise. I would say at least another year until that is finished. Bath tub design lets water splash off the glass and on the floor so it will flood by the time you're done unless you put a few towels on the floor. AC in the room was not working, and the buttons are really confusing to use but it was ok since the weather was nice we left the window open but then the noise was worse. We also requested late check out with our booking but this was not confirmed when we checked in and on check out day they only gave us one extra hour to leave the room before charging.


    EVALUATION

    Round Indicators

    • february 15 2020
    • Couples

    jutukee

    “So good!”


    The Hotel is in a very good location near the beach with a great pool and a magnificent view. The Service staff was very friedly and helpful. The Room was clean and convenient.The view from our room window was to Marina City. Our stay was perfect here. The Hotel surprised us on Valentines Day with flovers, room decorations and sweets. Its was so nice and unexpected. Near the pool is a restoraunt West 14th Steakhouse- here was the food delicious, staff was helpful and we felt like everyone is our friend. I would like to mention administration Savi, Chef De Cuisine Clive Pereira and staff Ramesh. These people made our Valentines Day dinner wonderfull and unforgetable. We thank them for the care, me and my husband felt like King and Queen . We have enjoy every minute when we were there. Dukes The Palm a Royal Hideaway Hotel have made our stay in Dubai so good and we will come back here next year!


    DUKESDUBAI, General Manager at Dukes The Palm, a Royal Hideaway Hotel, responded to this review
    Dear Jutukee, Thank you for taking the time in writing us a review of your stay DUKES The Palm, a Royal Hideaway Hotel. We are delighted to know that you had a pleasant stay with us. In particular, I am very pleased that you had a chance to truly enjoy our warm hospitality. We do pride ourselves in providing personalised service to meet the individual requirements of our guests. Your kind comments about our team shall certainly be shared. By using the name of our Associates, it allows us the opportunity to provide a personal thank you for their hard work. Again, we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards, General Manager

    EVALUATION

    Round Indicators

    • february 15 2020
    • essex
    • Couples

    EssexMarian

    “Amazing ”


    From the moment we entered the hotel we were totally looked after. The hotel was more than we could have wished for. The staff were all so friendly and helpful they couldn’t have done more for us. The hotel, restaurants, pool and beach are wonderful. I couldn’t recommend this hotel enough.


    DUKESDUBAI, General Manager at Dukes The Palm, a Royal Hideaway Hotel, responded to this review
    Dear Marian, Thank you for taking the time in writing us a review of your stay DUKES The Palm, a Royal Hideaway Hotel. We are delighted to know that you had a pleasant stay with us. In particular, I am very pleased that you had a chance to truly enjoy our warm hospitality. We do pride ourselves in providing personalised service to meet the individual requirements of our guests. Your kind comments about our team shall certainly be shared. We look forward to serving you again in the future. Kind regards, General Manager

    EVALUATION

    Round Indicators

    • february 14 2020
    • London, United Kingdom

    sinead380

    “Fab Stay”


    We stayed here for 6 nights and it was wonderful. Staff were extremely helpful and the two chaps that cleaned our room were great. They even closed our curtains every night. Breakfast was abundant with all you can imagine so filled us up in the morning. The gym was good with views of the marina. Definitely recommend !


    DUKESDUBAI, General Manager at Dukes The Palm, a Royal Hideaway Hotel, responded to this review
    Dear Sinead, Thank you for taking the time in writing us a review of your stay DUKES The Palm, a Royal Hideaway Hotel. We are delighted to know that you had a fabulous stay with us. In particular, I am very pleased that you had a chance to truly enjoy our warm hospitality and the services of our dedicated Housekeeping team. We do pride ourselves in providing personalised service to meet the individual requirements of our guests. Your kind comments about our team shall certainly be shared. We thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards, General Manager

    EVALUATION

    Round Indicators

    • february 14 2020
    • London, United Kingdom
    • Couples

    SueBCairo

    “A gem in Dubai”


    We had booked a presidential suite but when we were shown the room it was very noisy because of the building site next door. We were moved with no problem at all to a one bed suite and we had arrived really early in the morning we got the room straight away. The one bed apartments are nice and have 2 shower rooms, a fridge freezer, hob,kettle and a Nespresso machine ( you can buy decaf capsules as they didn’t proved decaf in the Nespresso shop in the Dubai Mall it’s between the waterfalls) The staff were all so polite and helpful, nothing was too much trouble! The chefs were great as well. As I can’t eat onions or gluten it can make life difficult but the chefs sorted me out every day, even at the Khyber Indian restaurant they did sag lamb with no onions and I even got a roti made from maize!! We also got use of the club lounge which was great for a pre dinner drink! There is a mall across the road which looks very new, there is a Waitrose and a pharmacy in it and you can walk there but the hotel has shuttles to this mall and the Dubai Mall (which is amazing). You can’t really walk anywhere else but this is a big city in a hot country and taxis are abundant clean and safe. Well done Dukes on your staff. Many thanks for a lovely stay


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