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Piscina del hotel Barceló Salinas
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Plan et situation

Malecon entre la 38 y la 40 (Santa Elena)   241550 Salinas ,   Ecuador  


Lieux d’intérêt

139 km Aéroport de Guayaquil

0 m Playa Salinas

Premios y Reconocimientos

Prix et récompenses

Avis des clients

Vous ne trouverez pas de meilleur expert qu’un voyageur.

Barceló Salinas

4.0/5 Round Indicators
| 965 Commentaires

ÉVALUATION TOTALE

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ÉVALUATION DÉTAILLÉE

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Rapport qualité-prix

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Emplacement

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Qualité de la literie

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Chambres

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Propreté

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Service


Opinions

Excellent

46% Complete

451

Très bien

23% Complete

226

Normal

15% Complete

146

Mauvais

9% Complete

88

Très médiocre

5% Complete

54

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Classer par

    Round Indicators
    whurst1220 08/14/2019 En couple

    “Great hotel but charging for Wifi is ridiculous!”

    Th hotel is perfectly located on the Malecon and the rooms are very well appointed. We paid more for a room on the "ocean side" of the hotel, literally across the street from the main complex. Fantastic view from our private balcony and the sounds of the waves crashing to sleep with every night. We never closed the balcony doors! The breakfast buffet was delicious and the staff was very accommodating. My only complaint was the shameful extra charge for Wifi. Every great hotel now includes Wifi as a part of their room fee -- and the fact that this otherwise-great hotel still charges for it -- especially with the price you pay for a room here -- is disgraceful. Not only do they charge per day -- they charge per device! Bad manners and bad business practice. Today, Wifi is as essential for a hotel room as hot water in the bathrooms. Please recognize this -- and you will be a great hotel!

    BarceloSalinas, Director General de Barcelo Salinas, a répondu à cet avis
     We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Salinas was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Please be assured that your comments about wifi charges, will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.

    Round Indicators
    arivera2019 East Rutherford, New Jersey. 07/31/2019 En couple

    “Don't stay there it's not worth the Money”

    I am disappointed the place is old and outdated. The menu appeared to be the same every day with just very simple additions to it so they could call it some thing else. They are trying to save money sacrificing the quality of everything of what a resort is suppose to be.

    BarceloSalinas, Director General de Barcelo Salinas, a répondu à cet avis
     Thank you for sharing a review of Barceló Salinas. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. Also, please accept our apologies for not fulfilling your expectations regarding our gastronomy and all-inclusive service. The involved departments have been informed about your comments and we are sure they will help us to improve. We work very hard, striving to surpass guest expectations and your review has stimulated us to continue endeavor to achieve your satisfaction if you decide to honor us with a new visit. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons.

    Round Indicators
    Global223062 Colorado Springs, Colorado. 07/20/2019 En famille

    “This was a disaster!!”

    Trip Advisor doesn’t provide enough of a text field to say the many things that went wrong with our stay. This Barcelo should be ashamed of how poorly it is run. They don’t even turn the lights on. It is a depressing hotel; one that does not care how poorly it is run! The manager creates a culture of “I don’t care”. I will never, ever spend another $ in a Barcelo!

    BarceloSalinas, Director General de Barcelo Salinas, a répondu à cet avis
     We sincerely appreciate the time you spent to share your comments following your visit to our Barceló Salinas hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times. Please accept our sincere apologies for any inconsistency you may have experienced during your stay. Once again, thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times.

    Round Indicators
    Roam06132142476 Southbury, Connecticut. 07/07/2019 En famille

    “Loved this hotel, definitely recommend it”

    What a great experience it was. The staff was courteous. The room was clean and updated. The whole resort maintained very clean. The food was good. I would love to say a special thanks to the DJ and bartender at the Black Marlin bar. They put. attention to detail to everything they did. Great job and keep up the great work. The only issue I had was that the sand right outside the resort had some big rocks or bricks that had rusted steel coming out from the sides. I would recommend finding a way to remove them from the premises before someone gets hurt. Other than that it was a great experience.

    BarceloSalinas, Director General de Barcelo Salinas, a répondu à cet avis
     Thank you for making our Barceló Salinas your choice hotel on this occasion and for your very kind recommendation to the travel community of TripAdvisor. This positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Salinas hotel. We also want to thank you for your recommendations about sand on the beach. We will take the measures to solve this problem. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

    Round Indicators
    Zachary T Quebec, Quebec, Canada. 03/08/2016 En famille

    “Hotel correct sans plus...”

    Pour un Barcelo, nous n'étions vraiment pas à celui du Nicaragua...Hotel, juste correct. Pour un tout inclus, c'était vraiment étrange. Peut-être est ce dû au fait que ce n'est pas une destination que l'on se rend avec un tour...3 piscines, dont, une nouvelle, pas ouverte. Un snack à la deuxième piscine. Un buffet...euh...le pire buffet, côté choix que nous avons jamais eu, même si l'on trouvait tjrs un petit quelque choses à manger. Pas bcp de clients dans l'hôtel, on peut comprendre que le choix du menu sois restreint, mais à ce point? Je crois que selon le prix que l'on a payé, cela aurait été préférable d'aller manger dans les restos alentour. Mais, le vin rouge était excellent ;-) Mais encore là, dans notre tout inclus, le vin était gratuit, mais pour avoir une btl du même vin, 34$ US...EUH....J'ai l'impression que l'hôtel n'est pas simplement un hôtel, mais aussi des appartements, pcq sur plusieurs balcons, il y avait des BBQ, des palmiers, des décos...Nous avons soupé à l'hotel au resto à la carte au GRILL (qui, si on ne se renseigne pas, on ne sait pas comment le trouver...il est au BUFFET, mais avec un menu ;-)) C'était très bon, mais encore là, il n'y avait pas tout le menu, pas de langoustes, ni de homards...mais leurs desserts, peut facilement être pour 4 personnes et sont très bons. Notre chambre était vraiment bien, très épurée et assez grande pour y installer une allée de Bowling...une suite junior,premier plancher à 10 pieds de l'océan pacifique. Avec les vagues que nous avons eues, je pensais que l'océan cognerait à notre porte. Nous avions wi-fi dans la chambre. L'hôtel est très bien situé à Salinas, sur toute la plage il y a internet gratuit.

    bcmiramar, Director Comercial de Barcelo Salinas, a répondu à cet avis
     Cher client Nous vous remercions de votre commentaire. Nous nous engageons à fournir un service de qualité à nos invités, nous passerons en revue chacune de leurs observations. Avec nos meilleures salutations

    ÉVALUATION

    Round Indicators

    • août 14 2019
    • En couple

    whurst1220

    “Great hotel but charging for Wifi is ridiculous!”


    Th hotel is perfectly located on the Malecon and the rooms are very well appointed. We paid more for a room on the "ocean side" of the hotel, literally across the street from the main complex. Fantastic view from our private balcony and the sounds of the waves crashing to sleep with every night. We never closed the balcony doors! The breakfast buffet was delicious and the staff was very accommodating. My only complaint was the shameful extra charge for Wifi. Every great hotel now includes Wifi as a part of their room fee -- and the fact that this otherwise-great hotel still charges for it -- especially with the price you pay for a room here -- is disgraceful. Not only do they charge per day -- they charge per device! Bad manners and bad business practice. Today, Wifi is as essential for a hotel room as hot water in the bathrooms. Please recognize this -- and you will be a great hotel!


    BarceloSalinas, Director General de Barcelo Salinas, a répondu à cet avis
    We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Salinas was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Please be assured that your comments about wifi charges, will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.

    ÉVALUATION

    Round Indicators

    • juillet 31 2019
    • East Rutherford, New Jersey
    • En couple

    arivera2019

    “Don't stay there it's not worth the Money”


    I am disappointed the place is old and outdated. The menu appeared to be the same every day with just very simple additions to it so they could call it some thing else. They are trying to save money sacrificing the quality of everything of what a resort is suppose to be.


    BarceloSalinas, Director General de Barcelo Salinas, a répondu à cet avis
    Thank you for sharing a review of Barceló Salinas. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. Also, please accept our apologies for not fulfilling your expectations regarding our gastronomy and all-inclusive service. The involved departments have been informed about your comments and we are sure they will help us to improve. We work very hard, striving to surpass guest expectations and your review has stimulated us to continue endeavor to achieve your satisfaction if you decide to honor us with a new visit. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons.

    ÉVALUATION

    Round Indicators

    • juillet 20 2019
    • Colorado Springs, Colorado
    • En famille

    Global223062

    “This was a disaster!!”


    Trip Advisor doesn’t provide enough of a text field to say the many things that went wrong with our stay. This Barcelo should be ashamed of how poorly it is run. They don’t even turn the lights on. It is a depressing hotel; one that does not care how poorly it is run! The manager creates a culture of “I don’t care”. I will never, ever spend another $ in a Barcelo!


    BarceloSalinas, Director General de Barcelo Salinas, a répondu à cet avis
    We sincerely appreciate the time you spent to share your comments following your visit to our Barceló Salinas hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times. Please accept our sincere apologies for any inconsistency you may have experienced during your stay. Once again, thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times.

    ÉVALUATION

    Round Indicators

    • juillet 7 2019
    • Southbury, Connecticut
    • En famille

    Roam06132142476

    “Loved this hotel, definitely recommend it”


    What a great experience it was. The staff was courteous. The room was clean and updated. The whole resort maintained very clean. The food was good. I would love to say a special thanks to the DJ and bartender at the Black Marlin bar. They put. attention to detail to everything they did. Great job and keep up the great work. The only issue I had was that the sand right outside the resort had some big rocks or bricks that had rusted steel coming out from the sides. I would recommend finding a way to remove them from the premises before someone gets hurt. Other than that it was a great experience.


    BarceloSalinas, Director General de Barcelo Salinas, a répondu à cet avis
    Thank you for making our Barceló Salinas your choice hotel on this occasion and for your very kind recommendation to the travel community of TripAdvisor. This positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Salinas hotel. We also want to thank you for your recommendations about sand on the beach. We will take the measures to solve this problem. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

    ÉVALUATION

    Round Indicators

    • mars 8 2016
    • Quebec, Quebec, Canada
    • En famille

    Zachary T

    “Hotel correct sans plus...”


    Pour un Barcelo, nous n'étions vraiment pas à celui du Nicaragua...Hotel, juste correct. Pour un tout inclus, c'était vraiment étrange. Peut-être est ce dû au fait que ce n'est pas une destination que l'on se rend avec un tour...3 piscines, dont, une nouvelle, pas ouverte. Un snack à la deuxième piscine. Un buffet...euh...le pire buffet, côté choix que nous avons jamais eu, même si l'on trouvait tjrs un petit quelque choses à manger. Pas bcp de clients dans l'hôtel, on peut comprendre que le choix du menu sois restreint, mais à ce point? Je crois que selon le prix que l'on a payé, cela aurait été préférable d'aller manger dans les restos alentour. Mais, le vin rouge était excellent ;-) Mais encore là, dans notre tout inclus, le vin était gratuit, mais pour avoir une btl du même vin, 34$ US...EUH....J'ai l'impression que l'hôtel n'est pas simplement un hôtel, mais aussi des appartements, pcq sur plusieurs balcons, il y avait des BBQ, des palmiers, des décos...Nous avons soupé à l'hotel au resto à la carte au GRILL (qui, si on ne se renseigne pas, on ne sait pas comment le trouver...il est au BUFFET, mais avec un menu ;-)) C'était très bon, mais encore là, il n'y avait pas tout le menu, pas de langoustes, ni de homards...mais leurs desserts, peut facilement être pour 4 personnes et sont très bons. Notre chambre était vraiment bien, très épurée et assez grande pour y installer une allée de Bowling...une suite junior,premier plancher à 10 pieds de l'océan pacifique. Avec les vagues que nous avons eues, je pensais que l'océan cognerait à notre porte. Nous avions wi-fi dans la chambre. L'hôtel est très bien situé à Salinas, sur toute la plage il y a internet gratuit.


    bcmiramar, Director Comercial de Barcelo Salinas, a répondu à cet avis
    Cher client Nous vous remercions de votre commentaire. Nous nous engageons à fournir un service de qualité à nos invités, nous passerons en revue chacune de leurs observations. Avec nos meilleures salutations

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