Hotel Beach Views  Occidental Grand Xcaret Resort
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Occidental at Xcaret Destination

4.0/5 Round Indicators
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    darenmkeates ‪Whitstable‬, المملكة المتحدة. 11/14/2018 العائلة

    “First days impressions ”

    Arrived on Monday and very pleased with the hotel and friendliness of the staff. My main complaint is that ‘all inclusive’ doesn’t include WiFi. This is extremely unusual these days for any hotel let alone all-inclusive. At $360 for a family of four this is outrageous and casts a cloud over what has started off very nice.

    استجاب OccidentalatXcaret, Customer Care Coordinator في ‪Occidental at Xcaret Destination‬, لهذا التعليق
     Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    Round Indicators
    Odyssey02856552484 11/13/2018 مسافر بمفرده

    “Wonderful All Inclusive Resort”

    Just spent one week in Occidental at Xcaret. This is such a Wonderful resort and such a great location. I stayed in building 20 which is kind of in the middle of everything, very close to the Flamingos, and a nice walk to the beach and the ruins on site. I actually enjoyed that morning walk to the beach, listening to the birds and running into little friendly animals every now and then. If you prefer the pool there is a pool right outside the building, which has a bar and a buffet on the first floor, which in the evening is a seafood restaurant. The food is great, there is plenty of variety, something for every taste. Service was great , and staff very friendly and helpful. I particularly like to mention Mario, who works with the activities. He is a great resource of information regarding activities outside and in the resort, like shows, and water activities. He really wants to make you feel welcome!! The beach area had some seaweed, so I didn't use much, but I used the salt water pool which was great and on the quiet side. Another great thing about this hotel is that it continues into the Xcaret Park, which is a definitely MUST SEE if you are staying at this resort. Overall, great resort, clean, friendly staff, there is something to do for everybody.

    استجاب OccidentalatXcaret, Customer Care Coordinator في ‪Occidental at Xcaret Destination‬, لهذا التعليق
     Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    Round Indicators
    Anthony D ‪Derby‬, المملكة المتحدة. 11/13/2018 العائلة

    “Very good in the jungle.”

    A party of 8 of us - all family - shared 3 rooms at this hotel. I had no idea of what to expect and was pleasantly surprised. It is NOT the most luxurious hotel that we have stayed in, but more than adequate. The staff were mostly very helpful and friendly, but with the amount of staff at this hotel, there are usually one or two grumpy ones. They really did not affect our holiday though. The food and drink there was very good to excellent and the grounds of the hotel are large and quite easy to get disorientated in. This is not made much easier by the plans/maps which are dotted around the grounds, as firstly the maps do not show the paths accurately - they are much more bent than the maps show, and secondly, the maps have south east at the top, not north, so can be quite confusing. Apart from that though, the grounds are beautiful part jungle, where spider monkeys, various sizes and types of iguana, coatimundi and deer roam around freely. There are also some flamingos in one part, (back of block 20,) turtles near main reception and four pairs of macaws which are on perches in the lobby bar area. Apart from the quite good entertainment around a couple of the pools, (there are 7 pools, although some of them are for members,) there is also a small pool near El Pescador restaurant, which has fresh sea water (and fish) via a small channel and is maybe 4 - 6 feet deep, but has no waves and is warm. The evening entertainment is somewhere between good and excellent, it varies, although after a few tequilas it gets better!! Be prepared for the people at the front of each block, who will offer you a gift of some sort if you go to a presentation lasting around an hour - trying to get you to be a member of the Barcelo club - in other words, almost a time share. As long as you make it clear that you're not interested, they should leave you alone. It is their job, so don't get annoyed! It is described as beachfront, but the beach, although lovely and sandy, has a seaweed problem. The seaweed had to be cleared every day that we were there, but it really does have quite an obnoxious smell, so if you are a beach lover, I would suggest going to Playa del Carmen, a few miles north. I would remind anyone that the hotel is not in a town and has no shops nearby, I would suggest that anyone wanting souvenirs gets a taxi to Playa del Carmen and find Walmart, where you'll find most things much cheaper. If anyone would like to tour around and spend less, I would suggest asking the bellboys at the front of the hotel. They arranged a meeting with a taxi driver (Eduardo - only 21) for us. He took 8 of us, in a 21 seat Mercedes bus with flat screen TV, on a trip out for 8 hours, going to Tulum (Entry + guide $15), Cenote Azul (Entry $8) which is probably the clearest water I've ever swum in, then on to Playa del Carmen for shopping, for $240. We had to pay the entrance charges, but still, it was worth it. On the organised trips, Tulum alone costs around $50 each, so we saved lots.(All prices in US$) I advise taking a mosquito repellent and a plug in one, as there were lots when we were there. All in all, we had a fabulous time and would certainly go again, if we could afford to and had the opportunity.

    استجاب OccidentalatXcaret, Customer Care Coordinator في ‪Occidental at Xcaret Destination‬, لهذا التعليق
     Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    Round Indicators
    KarimVII7 مونتريال, كندا. 11/13/2018 زوجان

    “Wonderful and unique!”

    This place is unique. We stayed one week and it was wonderful! The resort is within the jungle, there are ruins on the spot. Wild animals everywhere. Monkeys asking for bananas on our balcony every morning. Food was great, we pretty much loved everything we ate and there was lots of choices. The staff was amazing especially if you tip them. They showed us how grateful they were, by beeing super friendly and granting us extras from time to time. I would also like to advise you to try and speak spanish to them, they appreciate it. The janitors of our block 20 were super nice and profesional. Abraham and Anthonella! Guy speaks around 5 different languages! They never been pushy and were always in a great mood, ready to help with anything or talk about whatever we wanted. Great folks. We cant give a perfect score because of small details. Pools are closing a little too early, beach is very small, most of their shows are intended for americans. This is my opinion but when I am in mexico I dont want to hear american hit songs but music from mexico. I found that very annoying. Bury me under mexican culture please, screw them loud and proud americans ;) I would also like to add that one day we did not have hot water, there was a problem with the tank. Problems happen it's ok but I feel that they should have warned us as soon as they knew and they didnt. Even if it wasnt in their control as things break sometimes. They should have provided us with some kind of apologie and or an alternative. How hard would it been to grant us an access to an empty room in another block to shower. This is the only thing that got me pissed in the whole week. Apart from that as I said it was amazing, they made us feel like superstars, it was an heartwarming experience I recommend this place to everyone. If your hesitating between this place and other places in mexico I strongly suggest that you pick this one. Overall it's a 9 out of 10 for us. We still have many places to see before coming back here, but I am almost certain that I will go back to occidental at xcaret destination one day. Muchas gracias para todo! from Karim and Sarah.

    استجاب OccidentalatXcaret, Customer Care Coordinator في ‪Occidental at Xcaret Destination‬, لهذا التعليق
     Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    Round Indicators
    G4376BEveronicar Irving, United States. 11/13/2018 زوجان

    “Couples Getaway”

    This was a great experience especially for being the very 1st resort we have ever visited. Thank you to the whole staff for always being helpful and kind. Lots of food variety and drinks. Pools were great and never too crowed, enough room for everyone.

    استجاب OccidentalatXcaret, Customer Care Coordinator في ‪Occidental at Xcaret Destination‬, لهذا التعليق
     We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We would like to thank you for taking the time to highlight our hotel features down to the detail. We are absolutely delighted to read that you enjoyed your stay, and appreciate the proactivity and kindness of our staff. Our staff attaches a great importance to our guests’ well-being and has the pleasure to make unforgettable experiences for you at each visit. We will share your comments with all the team to encourage them to continue improving, and will take into great consideration your opinion. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    تقييم

    Round Indicators

    • نوفمبر 14 2018
    • ‪Whitstable‬, المملكة المتحدة
    • العائلة

    darenmkeates

    “First days impressions ”


    Arrived on Monday and very pleased with the hotel and friendliness of the staff. My main complaint is that ‘all inclusive’ doesn’t include WiFi. This is extremely unusual these days for any hotel let alone all-inclusive. At $360 for a family of four this is outrageous and casts a cloud over what has started off very nice.


    استجاب OccidentalatXcaret, Customer Care Coordinator في ‪Occidental at Xcaret Destination‬, لهذا التعليق
    Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    تقييم

    Round Indicators

    • نوفمبر 13 2018
    • مسافر بمفرده

    Odyssey02856552484

    “Wonderful All Inclusive Resort”


    Just spent one week in Occidental at Xcaret. This is such a Wonderful resort and such a great location. I stayed in building 20 which is kind of in the middle of everything, very close to the Flamingos, and a nice walk to the beach and the ruins on site. I actually enjoyed that morning walk to the beach, listening to the birds and running into little friendly animals every now and then. If you prefer the pool there is a pool right outside the building, which has a bar and a buffet on the first floor, which in the evening is a seafood restaurant. The food is great, there is plenty of variety, something for every taste. Service was great , and staff very friendly and helpful. I particularly like to mention Mario, who works with the activities. He is a great resource of information regarding activities outside and in the resort, like shows, and water activities. He really wants to make you feel welcome!! The beach area had some seaweed, so I didn't use much, but I used the salt water pool which was great and on the quiet side. Another great thing about this hotel is that it continues into the Xcaret Park, which is a definitely MUST SEE if you are staying at this resort. Overall, great resort, clean, friendly staff, there is something to do for everybody.


    استجاب OccidentalatXcaret, Customer Care Coordinator في ‪Occidental at Xcaret Destination‬, لهذا التعليق
    Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    تقييم

    Round Indicators

    • نوفمبر 13 2018
    • ‪Derby‬, المملكة المتحدة
    • العائلة

    Anthony D

    “Very good in the jungle.”


    A party of 8 of us - all family - shared 3 rooms at this hotel. I had no idea of what to expect and was pleasantly surprised. It is NOT the most luxurious hotel that we have stayed in, but more than adequate. The staff were mostly very helpful and friendly, but with the amount of staff at this hotel, there are usually one or two grumpy ones. They really did not affect our holiday though. The food and drink there was very good to excellent and the grounds of the hotel are large and quite easy to get disorientated in. This is not made much easier by the plans/maps which are dotted around the grounds, as firstly the maps do not show the paths accurately - they are much more bent than the maps show, and secondly, the maps have south east at the top, not north, so can be quite confusing. Apart from that though, the grounds are beautiful part jungle, where spider monkeys, various sizes and types of iguana, coatimundi and deer roam around freely. There are also some flamingos in one part, (back of block 20,) turtles near main reception and four pairs of macaws which are on perches in the lobby bar area. Apart from the quite good entertainment around a couple of the pools, (there are 7 pools, although some of them are for members,) there is also a small pool near El Pescador restaurant, which has fresh sea water (and fish) via a small channel and is maybe 4 - 6 feet deep, but has no waves and is warm. The evening entertainment is somewhere between good and excellent, it varies, although after a few tequilas it gets better!! Be prepared for the people at the front of each block, who will offer you a gift of some sort if you go to a presentation lasting around an hour - trying to get you to be a member of the Barcelo club - in other words, almost a time share. As long as you make it clear that you're not interested, they should leave you alone. It is their job, so don't get annoyed! It is described as beachfront, but the beach, although lovely and sandy, has a seaweed problem. The seaweed had to be cleared every day that we were there, but it really does have quite an obnoxious smell, so if you are a beach lover, I would suggest going to Playa del Carmen, a few miles north. I would remind anyone that the hotel is not in a town and has no shops nearby, I would suggest that anyone wanting souvenirs gets a taxi to Playa del Carmen and find Walmart, where you'll find most things much cheaper. If anyone would like to tour around and spend less, I would suggest asking the bellboys at the front of the hotel. They arranged a meeting with a taxi driver (Eduardo - only 21) for us. He took 8 of us, in a 21 seat Mercedes bus with flat screen TV, on a trip out for 8 hours, going to Tulum (Entry + guide $15), Cenote Azul (Entry $8) which is probably the clearest water I've ever swum in, then on to Playa del Carmen for shopping, for $240. We had to pay the entrance charges, but still, it was worth it. On the organised trips, Tulum alone costs around $50 each, so we saved lots.(All prices in US$) I advise taking a mosquito repellent and a plug in one, as there were lots when we were there. All in all, we had a fabulous time and would certainly go again, if we could afford to and had the opportunity.


    استجاب OccidentalatXcaret, Customer Care Coordinator في ‪Occidental at Xcaret Destination‬, لهذا التعليق
    Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    تقييم

    Round Indicators

    • نوفمبر 13 2018
    • مونتريال, كندا
    • زوجان

    KarimVII7

    “Wonderful and unique!”


    This place is unique. We stayed one week and it was wonderful! The resort is within the jungle, there are ruins on the spot. Wild animals everywhere. Monkeys asking for bananas on our balcony every morning. Food was great, we pretty much loved everything we ate and there was lots of choices. The staff was amazing especially if you tip them. They showed us how grateful they were, by beeing super friendly and granting us extras from time to time. I would also like to advise you to try and speak spanish to them, they appreciate it. The janitors of our block 20 were super nice and profesional. Abraham and Anthonella! Guy speaks around 5 different languages! They never been pushy and were always in a great mood, ready to help with anything or talk about whatever we wanted. Great folks. We cant give a perfect score because of small details. Pools are closing a little too early, beach is very small, most of their shows are intended for americans. This is my opinion but when I am in mexico I dont want to hear american hit songs but music from mexico. I found that very annoying. Bury me under mexican culture please, screw them loud and proud americans ;) I would also like to add that one day we did not have hot water, there was a problem with the tank. Problems happen it's ok but I feel that they should have warned us as soon as they knew and they didnt. Even if it wasnt in their control as things break sometimes. They should have provided us with some kind of apologie and or an alternative. How hard would it been to grant us an access to an empty room in another block to shower. This is the only thing that got me pissed in the whole week. Apart from that as I said it was amazing, they made us feel like superstars, it was an heartwarming experience I recommend this place to everyone. If your hesitating between this place and other places in mexico I strongly suggest that you pick this one. Overall it's a 9 out of 10 for us. We still have many places to see before coming back here, but I am almost certain that I will go back to occidental at xcaret destination one day. Muchas gracias para todo! from Karim and Sarah.


    استجاب OccidentalatXcaret, Customer Care Coordinator في ‪Occidental at Xcaret Destination‬, لهذا التعليق
    Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    تقييم

    Round Indicators

    • نوفمبر 13 2018
    • Irving, United States
    • زوجان

    G4376BEveronicar

    “Couples Getaway”


    This was a great experience especially for being the very 1st resort we have ever visited. Thank you to the whole staff for always being helpful and kind. Lots of food variety and drinks. Pools were great and never too crowed, enough room for everyone.


    استجاب OccidentalatXcaret, Customer Care Coordinator في ‪Occidental at Xcaret Destination‬, لهذا التعليق
    We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We would like to thank you for taking the time to highlight our hotel features down to the detail. We are absolutely delighted to read that you enjoyed your stay, and appreciate the proactivity and kindness of our staff. Our staff attaches a great importance to our guests’ well-being and has the pleasure to make unforgettable experiences for you at each visit. We will share your comments with all the team to encourage them to continue improving, and will take into great consideration your opinion. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

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