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Hotel Beach Views  Occidental Grand Xcaret Resort
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Map and location

Carretera Federal Chetumal   Puerto Juárez Km. 282 77710 Playa del Carmen , Solidaridad - Quintana Roo   México  


Places of Interest

63.2 km  Cancun International Airport 

3 km Playa del Carmen

41 km Xel há

Just a few steps away Xcaret Park

Premios y Reconocimientos

Prizes and awards

آراء النزلاء

لا يوجود أفضل من خبرة المسافر

Occidental at Xcaret Destination

4.0/5 Round Indicators
| 17617 تعليقات النزلاء

التقييم الإجمالي

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تقييم مُفصل

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الجودة مقابل السعر

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الموقع

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الراحة

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الغرف

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النظافة

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الخدمة


Comments

ممتاز

48% Complete

8473

جيد جدًا

30% Complete

5330

مُرضي

11% Complete

2101

سيئ

5% Complete

959

سيئ جدًا¡

4% Complete

755

التصفية حسب:

ترتيب حسب

    Round Indicators
    caw74 houston tx. 07/21/2019 العائلة

    “fun, unfun vacation”

    I was only able to enjoy 3 days of a planned 7 day vacation due to accident that resulted in broken arm. the day was ruined for the other 13 people due to my accident. The bar at 1st club was amazing and the hostesses were so very kind.
    Round Indicators
    Rob G بروتسموث, المملكة المتحدة. 07/21/2019 العائلة

    “Wedding trip”

    This was our 2nd visit after I proposed to my fiance last year whilst at the resort. This year we brought 15 of our friends and family to celebrate our wedding blessing at this fantastic resort. The variety of wildlife and varied scenery throughout really makes this resort stand out from the Rest, the buildings are built in a way that compliments the natural surroundings, really making this resort something different from others in the area. The rooms were all serviced and cleaned every day, with the cleaning staff always being friendly. Unfortunately one of our party had a noisy AC, which took a couple of days for the hotel to remedy by changing the allocated room. The delay in aknowledging the issue and remedying it was excessive, the concierge and front desk didn't seem yo want to rectify the issue, there seemed to be a lot of being passed from pillar to post in what was hooing the issue would go away. The food and beverages were all to a good standard with everyone finding something to please them from young and old including vegetarians within our group. Unfortunately there is a negative that has tarnished our experience, on the day of our wedding both the bride and groom were suffering from stomach cramps and upset stomachs. So much so, that we had to postpone our wedding day. Melanie from the wedding services was amazing in this respect and not only had she organised the wedding but then re-arranged everything for the following day. So thankyou Melanie, I hope that the Hotel will recognise your hard work and commitment to customer service excellence. In total 10 of our group of 15 people on the holiday have suffered with cramps and stomach issues. I have subsequently found out that this may be due to a bug that is affecting hotels in the region, a picture if the letter explaining is enclosed. I would reccomend using the hand sanitizer and to take your own sanitizer to use after using utensils at the buffets. Despite the issues, we would not hesitate to reccomend this hotel, it truly is a special place and the only reason we are not giving it 5 stars is due to the items noted above. we will however be returning again in the future so please don't let them put you off it is only to highlight areas for improvement.
    Round Indicators
    allan s ‪Sunderland‬, المملكة المتحدة. 07/21/2019 زوجان

    “Paradise”

    Writing this whilst Still at excerat occidental block 20 room 302..positives...check in took app 10 mins and left reception with a decent knoledge of what was where...room is great very spacious.massive comfy bed..great jungle view from room with monkeys on the balcony a few times....the food was spot on even had the fish last night which i dont normally do,plenty of variety 9/10.the staff are great always go out of there way to help. Immaculate grounds with abundante wildlife never seen as much in one place before and park excerat entrance on the beach ....right negatives ...sorry cant think off one at the moment .one last thing i am a picky guest but this one just ticks all the boxs....the smiles family
    Round Indicators
    eric d 07/21/2019 العائلة

    “Family vacation”

    Our vacation to this jungle resort was amazing. Very different than what I'm used to but very nice. We were in building 18 and the concierge Gabriel, Birgitta and Geoffrey was a huge help and very friendly I enjoyed our daily chats. The rooms were kept neat the resort was clean and the food and entertainment was good. Plenty to do here. I would definitely go back. Thanks for help making our vacation great. Sincerely Eric.
    Round Indicators
    pedrogm09 07/21/2019 زوجان

    “Love it”

    Wonderful place must visit will come back soon the food was great amd the staff so friendly the place was so clean and great attention from everyone there cant wait to go back and next time for a longer stay

    تقييم

    Round Indicators

    • يوليو 21 2019
    • houston tx
    • العائلة

    caw74

    “fun, unfun vacation”


    I was only able to enjoy 3 days of a planned 7 day vacation due to accident that resulted in broken arm. the day was ruined for the other 13 people due to my accident. The bar at 1st club was amazing and the hostesses were so very kind.


    تقييم

    Round Indicators

    • يوليو 21 2019
    • بروتسموث, المملكة المتحدة
    • العائلة

    Rob G

    “Wedding trip”


    This was our 2nd visit after I proposed to my fiance last year whilst at the resort. This year we brought 15 of our friends and family to celebrate our wedding blessing at this fantastic resort. The variety of wildlife and varied scenery throughout really makes this resort stand out from the Rest, the buildings are built in a way that compliments the natural surroundings, really making this resort something different from others in the area. The rooms were all serviced and cleaned every day, with the cleaning staff always being friendly. Unfortunately one of our party had a noisy AC, which took a couple of days for the hotel to remedy by changing the allocated room. The delay in aknowledging the issue and remedying it was excessive, the concierge and front desk didn't seem yo want to rectify the issue, there seemed to be a lot of being passed from pillar to post in what was hooing the issue would go away. The food and beverages were all to a good standard with everyone finding something to please them from young and old including vegetarians within our group. Unfortunately there is a negative that has tarnished our experience, on the day of our wedding both the bride and groom were suffering from stomach cramps and upset stomachs. So much so, that we had to postpone our wedding day. Melanie from the wedding services was amazing in this respect and not only had she organised the wedding but then re-arranged everything for the following day. So thankyou Melanie, I hope that the Hotel will recognise your hard work and commitment to customer service excellence. In total 10 of our group of 15 people on the holiday have suffered with cramps and stomach issues. I have subsequently found out that this may be due to a bug that is affecting hotels in the region, a picture if the letter explaining is enclosed. I would reccomend using the hand sanitizer and to take your own sanitizer to use after using utensils at the buffets. Despite the issues, we would not hesitate to reccomend this hotel, it truly is a special place and the only reason we are not giving it 5 stars is due to the items noted above. we will however be returning again in the future so please don't let them put you off it is only to highlight areas for improvement.


    تقييم

    Round Indicators

    • يوليو 21 2019
    • ‪Sunderland‬, المملكة المتحدة
    • زوجان

    allan s

    “Paradise”


    Writing this whilst Still at excerat occidental block 20 room 302..positives...check in took app 10 mins and left reception with a decent knoledge of what was where...room is great very spacious.massive comfy bed..great jungle view from room with monkeys on the balcony a few times....the food was spot on even had the fish last night which i dont normally do,plenty of variety 9/10.the staff are great always go out of there way to help. Immaculate grounds with abundante wildlife never seen as much in one place before and park excerat entrance on the beach ....right negatives ...sorry cant think off one at the moment .one last thing i am a picky guest but this one just ticks all the boxs....the smiles family


    تقييم

    Round Indicators

    • يوليو 21 2019
    • العائلة

    eric d

    “Family vacation”


    Our vacation to this jungle resort was amazing. Very different than what I'm used to but very nice. We were in building 18 and the concierge Gabriel, Birgitta and Geoffrey was a huge help and very friendly I enjoyed our daily chats. The rooms were kept neat the resort was clean and the food and entertainment was good. Plenty to do here. I would definitely go back. Thanks for help making our vacation great. Sincerely Eric.


    تقييم

    Round Indicators

    • يوليو 21 2019
    • زوجان

    pedrogm09

    “Love it”


    Wonderful place must visit will come back soon the food was great amd the staff so friendly the place was so clean and great attention from everyone there cant wait to go back and next time for a longer stay


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