Hotel Beach Views  Occidental Grand Xcaret Resort
;
map

Map and location

Carretera Chetumal Puerto Juárez Km. 282   77710 Riviera Maya, Quintana Roo ,   México  


Places of Interest

63.2 km  Cancun International Airport

5 min. Playa del Carmen

58 km Tulum

41 km Xel há

Premios y Reconocimientos

Prizes and awards

آراء النزلاء

لا يوجود أفضل من خبرة المسافر

Royal Level at Occidental at Xcaret Destination

4.0/5 Round Indicators
| 15770 تعليقات النزلاء

التقييم الإجمالي

Round Indicators

تقييم مُفصل

Round Indicators

الجودة مقابل السعر

Round Indicators

الموقع

Round Indicators

الراحة

Round Indicators

الغرف

Round Indicators

النظافة

Round Indicators

الخدمة


Comments

ممتاز

46% Complete

7370

جيد جدًا

31% Complete

4902

مُرضي

12% Complete

1938

سيئ

5% Complete

876

سيئ جدًا¡

4% Complete

684

التصفية حسب:

ترتيب حسب

    Round Indicators
    callibird london. 11/16/2018

    “Amazing!”

    Amazing hotel, location, to much red tide and seaweed to use the beach at all, smell is vile!! Food and rooms good, shame about the constant selling in Mexico generally but a gem of a place! If you love tropical climates and monkeys your in for a treat! ☀️

    استجاب OccidentalatXcaret, Customer Care Coordinator في ‪Occidental at Xcaret Destination‬, لهذا التعليق
     We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We would like to thank you for taking the time to highlight our hotel features down to the detail. We are absolutely delighted to read that you enjoyed your stay, and appreciate the proactivity and kindness of our staff. Our staff attaches a great importance to our guests’ well-being and has the pleasure to make unforgettable experiences for you at each visit. We will share your comments with all the team to encourage them to continue improving, and will take into great consideration your opinion. We will never grow tired of reading such complimenting reviews or of providing the type of service that warrants feedback such as yours. It was and it always will be a pleasure to host you, do not hesitate to contact me if you have special requests for your next visit, I will be really pleased to help you. Regards.

    Round Indicators
    AmandaNorman1229 11/15/2018 زوجان

    “First Club Bar Experience”

    Jose Ramon Poot and Filberto Balam were our bartenders in the first club during our stay, and were absolutely amazing!!! Made all sorts of unique drinks created by themselves, and really made our experience amazing. What went from wanting to kill some time before dinner turned into a really awesome time at the bar. They definitely made this quick trip to the bar a fantastic personalized experience that my husband and I have never experienced before. Amazing!

    استجاب OccidentalatXcaret, Customer Care Coordinator في ‪Occidental at Xcaret Destination‬, لهذا التعليق
     Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    Round Indicators
    62lloydk ميلان, إيطاليا. 11/15/2018 زوجان

    “Superb Get Away”

    Don't let the folks at the airport talk you into a presentation. They claim to work for the tourist department but that's only a ploy intro to get into your head. They really push the Moon Palace which happened to be 45 minutes away from our hotel. We fortunately forgot our credit card and had to pay for the taxi they sent us. Oscar, the gentleman at the airport became very upset and attempted to belittle me for not travelling with my credit or usable ID. Shame on you Oscar.

    استجاب OccidentalatXcaret, Customer Care Coordinator في ‪Occidental at Xcaret Destination‬, لهذا التعليق
     We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We loved how in a few words you described the incredible experience. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service you received. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    Round Indicators
    K2861RYstevenf تورونتو, كندا. 11/14/2018 العائلة

    “Great time at the resort”

    This is my 4th day at this resort. We did encounter some hiccups at first after talking to RICARDO at guest service, he quick took care of everything and made our stay very enjoyable. The house keeping staffs were great..Alma at building 18 answered all our questions. Patricia at the main Buffett was very nice. Staff at Sonama Grill and Oriental were awesome too ( sorry couldn't remember their name).

    استجاب OccidentalatXcaret, Customer Care Coordinator في ‪Occidental at Xcaret Destination‬, لهذا التعليق
     Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    Round Indicators
    Road62076636710 ‪South Haven‬, ميتشجان. 11/14/2018 عطلة مع الأصدقاء

    “Great Place”

    Our group had 6 couples. The resort had 6 different theme restaurants. All where very good. What is nice is you do not need reservations like many of the other resorts. Men need to be in pants. Good food, good service. Resort was a great value all 6 couples where very satisfied.

    استجاب OccidentalatXcaret, Customer Care Coordinator في ‪Occidental at Xcaret Destination‬, لهذا التعليق
     Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    تقييم

    Round Indicators

    • نوفمبر 16 2018
    • london

    callibird

    “Amazing!”


    Amazing hotel, location, to much red tide and seaweed to use the beach at all, smell is vile!! Food and rooms good, shame about the constant selling in Mexico generally but a gem of a place! If you love tropical climates and monkeys your in for a treat! ☀️


    استجاب OccidentalatXcaret, Customer Care Coordinator في ‪Occidental at Xcaret Destination‬, لهذا التعليق
    We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We would like to thank you for taking the time to highlight our hotel features down to the detail. We are absolutely delighted to read that you enjoyed your stay, and appreciate the proactivity and kindness of our staff. Our staff attaches a great importance to our guests’ well-being and has the pleasure to make unforgettable experiences for you at each visit. We will share your comments with all the team to encourage them to continue improving, and will take into great consideration your opinion. We will never grow tired of reading such complimenting reviews or of providing the type of service that warrants feedback such as yours. It was and it always will be a pleasure to host you, do not hesitate to contact me if you have special requests for your next visit, I will be really pleased to help you. Regards.

    تقييم

    Round Indicators

    • نوفمبر 15 2018
    • زوجان

    AmandaNorman1229

    “First Club Bar Experience”


    Jose Ramon Poot and Filberto Balam were our bartenders in the first club during our stay, and were absolutely amazing!!! Made all sorts of unique drinks created by themselves, and really made our experience amazing. What went from wanting to kill some time before dinner turned into a really awesome time at the bar. They definitely made this quick trip to the bar a fantastic personalized experience that my husband and I have never experienced before. Amazing!


    استجاب OccidentalatXcaret, Customer Care Coordinator في ‪Occidental at Xcaret Destination‬, لهذا التعليق
    Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    تقييم

    Round Indicators

    • نوفمبر 15 2018
    • ميلان, إيطاليا
    • زوجان

    62lloydk

    “Superb Get Away”


    Don't let the folks at the airport talk you into a presentation. They claim to work for the tourist department but that's only a ploy intro to get into your head. They really push the Moon Palace which happened to be 45 minutes away from our hotel. We fortunately forgot our credit card and had to pay for the taxi they sent us. Oscar, the gentleman at the airport became very upset and attempted to belittle me for not travelling with my credit or usable ID. Shame on you Oscar.


    استجاب OccidentalatXcaret, Customer Care Coordinator في ‪Occidental at Xcaret Destination‬, لهذا التعليق
    We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We loved how in a few words you described the incredible experience. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service you received. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    تقييم

    Round Indicators

    • نوفمبر 14 2018
    • تورونتو, كندا
    • العائلة

    K2861RYstevenf

    “Great time at the resort”


    This is my 4th day at this resort. We did encounter some hiccups at first after talking to RICARDO at guest service, he quick took care of everything and made our stay very enjoyable. The house keeping staffs were great..Alma at building 18 answered all our questions. Patricia at the main Buffett was very nice. Staff at Sonama Grill and Oriental were awesome too ( sorry couldn't remember their name).


    استجاب OccidentalatXcaret, Customer Care Coordinator في ‪Occidental at Xcaret Destination‬, لهذا التعليق
    Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    تقييم

    Round Indicators

    • نوفمبر 14 2018
    • ‪South Haven‬, ميتشجان
    • عطلة مع الأصدقاء

    Road62076636710

    “Great Place”


    Our group had 6 couples. The resort had 6 different theme restaurants. All where very good. What is nice is you do not need reservations like many of the other resorts. Men need to be in pants. Good food, good service. Resort was a great value all 6 couples where very satisfied.


    استجاب OccidentalatXcaret, Customer Care Coordinator في ‪Occidental at Xcaret Destination‬, لهذا التعليق
    Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    إغلاق 

    الرجوع إلى اعثر على فندق

    فنادق في جمهورية الدومينيكان

    اختر جمهورية الدومينيكان

    فنادق في سلفادور

    اختر سلفادور

    فنادق في كوستا ريكا

    اختر كوستا ريكا

    فنادق في إكوادور

    اختر إكوادور

    فنادق في غواتيمالا

    اختر غواتيمالا

    فنادق في نيكاراغوا

    اختر نيكاراغوا

    فنادق في المكسيك

    اختر المكسيك

    فنادق في أروبا

    اختر أروبا

    فنادق في إسبانيا

    اختر إسبانيا

    فنادق في ألمانيا

    اختر ألمانيا

    فنادق في بلغاريا

    اختر بلغاريا

    فنادق في جمهورية التشيك

    اختر جمهورية التشيك

    فنادق في إيطاليا

    اختر إيطاليا

    فنادق في اليونان

    اختر اليونان

    فنادق في البرتغال

    اختر البرتغال

    فنادق في المغرب

    اختر المغرب

    فنادق في مصر

    اختر مصر

    فنادق في الإمارات العربية المتحدة

    اختر الإمارات العربية المتحدة

    اِنقُلني من

    كل شئ A B C D E F G H I J K L M N Ñ O P Q R S T U V W X Y Z