Barceló Hotel Pool  Asia Gardens Hotel & Thai Spa
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Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel

4.5/5 Round Indicators
| 2381 تعليقات النزلاء

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    Round Indicators
    Mieke K ‪Deurle‬, بلجيكا. 11/06/2018

    “where heaven come to earth”

    if you're looking for place to relax and getting pampered, while you live in Europe, this would be the closest neighbourhood you should go for .... Peaceful and not too crowded. Asia in Europe -- the hospitality & food ..
    Round Indicators
    David K 10/27/2018 العائلة

    “Nice resort but watch out for mosquitoes”

    This resort is slightly inland from the coastal tourist traps at nearby Benidorm. It feels quiet and secluded, and the lobby feels spacious, airy and relaxed when you first walk in. The lush, tropical greenery and slow-turning fans suit the name. The grounds and gardens are very well maintained with dense tropical plantings and carp/koi ponds fed by waterfalls. The place felt peaceful and uncrowded — perhaps because early September is off-peak. The breakfast buffet was very good, more similar to a resort in North America than Europe in its quality and variety. The poolside restaurant for lunch was quite good too, offering quality dishes — just be careful not to get a dinner-sized entree if want a lighter lunch. The rooms were pretty good; spacious, well laid out, nicely-appointed bathrooms. The small, slow elevators will encourage you to use the sThe housekeeping staff were helpful with additional requests and generally the staff were very warm and courteous. The only significant negative was running the gauntlet of mosquitoes between room and lobby, which was even worse on any day with rain. We all suffered several bites during our stay. Spain in general does not seem to use pesticides to manage mosquitoes — our family and friends at other hotels and in other towns had similar problems — and instead rely on individuals wearing various repellents. So you need to decide in advance how you feel about the toxic but effective DEET versus benign but less effective natural oils, and have a supply ready on arrival.

    استجاب DireccionAsiaGardens, Subdirector في بارسيلو إيشا جاردنز هوتل آند تاي سبا, لهذا التعليق
     Dear guest, Many thanks for posting your positive feedback on tripadvisor. We are very happy to read that you enjoyed your stay with us. While It is nice to read that you enjoyed our gardens and our breakfast buffet, we feel slightly disappointed since the mosquitoes did not let you enjoy a complete satisfactory experience. However, I would like to inform you that we have a citronella spray under resquest which is quite effective and its composition is skin friendly. Nevertheless, we will take action to avoid this issue shortly. Looking forward to welcome you back soon, Best regards, Sergio Tamayo Hotel Manager

    Round Indicators
    Dark S 10/23/2018 عطلة مع الأصدقاء

    “Asia Gardens - Spain”

    It was great to receive world class customer service from friendly helpful staff. Asia Garden boasts impeccably kept gardens, with amazing multiple water features and an iconic stone sculpture, which is breathtaking with its warm pool below - simply spectacular. The hotel itself is spacious and decorated beautifully. A great getaway for a romantic break, to relax or for business. The breakfast buffet was outstanding as was our meal in the restaurant with a warm and peaceful atmosphere. The only things which could be improved was the spa could include a sauna and the gym could have more updated equipment. But don't let this put you off,what's there is more than sufficient, there is an abundance of spa treatments and this place isn't just a hotel it's an experience.

    استجاب DireccionAsiaGardens, Subdirector في بارسيلو إيشا جاردنز هوتل آند تاي سبا, لهذا التعليق
     Dear guest, Thank you very much for taking time in sharing your experience on Tripadvisor. We are very glad to read you enjoyed your stay with us and to know you rate our service as a world class one. We do hope to welcome you back shortly and thank you for your kind recommendation. Best regards, Sergio Tamayo Hotel Manager

    Round Indicators
    Chris N 10/17/2018 العائلة

    “Nice but some things need attention ”

    Stayed here for a week and the resort is nice considering how massive it is. The major complaint we have is that the main heated pool by the snack bar was very dirty and it appeared to not be cleaned the entire time we were there. If it was cleaned, they should find a new pool cleaner. Room: Fairly standard 4 star hotel room. The bathroom walls are paper thin so if going to the toilet in privacy is something you enjoy then this might be an issue for you. Our sea view room was barely a sea view as the plants had overgrown so much that not much of the sea could be seen. Free water was provided daily which was a nice benefit. Wifi was free. Service: Check in was painless and quick. The staff was extremely friendly although a bit slow and unorganized at times yet always willing to assist. The concierge would go missing at random for 30 minutes or more with no indication of when they would return. Food: Breakfast buffet was good and so was the dinner buffet. The Thai restaurant was way out too expensive and better cheaper options can be had in nearby benidorm. The best deal price wise is the snack bar by the heated pool. Mainly junk food there though. The restaurant by the main pools has better meals although pricey and average taste at best. I was a bit surprised that there weren't more healthy choices available at this restaurant - not a single salad on the menu. Fitness: Very basic fitness room with no proper locker room. The one and only weight machine was broken. If treadmill or spinning is your thing then they've got you covered. Spa: Costs extra, even with our upgraded sea view room. Sorry, but not at any other 5 star hotel I've been to has this been the case. I suspect it's their way of keep the crowds at bay as the resort is quite large however you shouldnt be a 'Resort and Spa' if the spa is an add on. Pools: Lots and lots of pools. It must be great in the summer but in the fall only 2 small pools are heated and one is adults only. As mentioned previously, cleaning is an issue by the main heated pool. We witnessed a child have a 'diaper accident' in the pool and nothing was done. It is customary in such situations to vacate the pool and allow the water to complete a full filtration cycle in order to prevent the spread of illness. The staff did not seem educated on this.

    استجاب DireccionAsiaGardens, Subdirector في بارسيلو إيشا جاردنز هوتل آند تاي سبا, لهذا التعليق
     Dear guest, Thanks for bringing to our attention such a complete and detailed feedback about your recent experience at Asia Gardens. While we are happy to know that your overall stay was great, I would like to clarify some aspects of your comments in order to explain you how do we proceed in the situation you mention us above. First of all, in order to prevent accidents, we provide special diapers to every single kid before using the swimming pool. However, if the incident occurs, we do a complete filtration cycle of the water and we close the swimming pool at least 2 hours until the water is in perfect conditions to be used. Finally, we do apologize if we did not meet your expectations in this time and be aware that all the information you have raised has been addressed and we will aply all the appropriate corrective actions. We truly hope to have the privilege to welcome you back in a near future, Best regards, Sergio Tamayo Hotel Manager

    Round Indicators
    Marco L 10/16/2018 الأعمال

    “Nice Hotel, staff can be very rude”

    Being here for a business conference. We've had a lovely dinner in one of the resort's restaurants and went to the bar afterwards. Chose a table with an ashtray as some of us are smokers, and we've been consuming for a couple of hours. After three approximately three hours, a very rude bar staff member approached us, saying that we im immediately have to extinguish all of our cigarettes, as smoking is strictly not allowed in the area that we were seated. All of us went "wtf". The ashtray was on the table, we didn't do anything wrong, why being so rude? I know, sounds like a very "personal problem", but such things shouldn't happen.

    استجاب DireccionAsiaGardens, Subdirector في بارسيلو إيشا جاردنز هوتل آند تاي سبا, لهذا التعليق
     Dear guest, Thanks for posting on Tripadvisor your feedback about your business stay at Asia Gardens. We are glad to know that we were able to exceed your expectations and you had lovely dinner in our restaurant. About the issue you bring to our attention, please accept deepest my apologies. I trust this was an isolated incident which does not represent the excellent customer service we are known for. We do hope to be able to welcome you again in the future. Kind regards, Sergio Tamayo Hotel Manager

    تقييم

    Round Indicators

    • نوفمبر 6 2018
    • ‪Deurle‬, بلجيكا

    Mieke K

    “where heaven come to earth”


    if you're looking for place to relax and getting pampered, while you live in Europe, this would be the closest neighbourhood you should go for .... Peaceful and not too crowded. Asia in Europe -- the hospitality & food ..


    تقييم

    Round Indicators

    • أكتوبر 27 2018
    • العائلة

    David K

    “Nice resort but watch out for mosquitoes”


    This resort is slightly inland from the coastal tourist traps at nearby Benidorm. It feels quiet and secluded, and the lobby feels spacious, airy and relaxed when you first walk in. The lush, tropical greenery and slow-turning fans suit the name. The grounds and gardens are very well maintained with dense tropical plantings and carp/koi ponds fed by waterfalls. The place felt peaceful and uncrowded — perhaps because early September is off-peak. The breakfast buffet was very good, more similar to a resort in North America than Europe in its quality and variety. The poolside restaurant for lunch was quite good too, offering quality dishes — just be careful not to get a dinner-sized entree if want a lighter lunch. The rooms were pretty good; spacious, well laid out, nicely-appointed bathrooms. The small, slow elevators will encourage you to use the sThe housekeeping staff were helpful with additional requests and generally the staff were very warm and courteous. The only significant negative was running the gauntlet of mosquitoes between room and lobby, which was even worse on any day with rain. We all suffered several bites during our stay. Spain in general does not seem to use pesticides to manage mosquitoes — our family and friends at other hotels and in other towns had similar problems — and instead rely on individuals wearing various repellents. So you need to decide in advance how you feel about the toxic but effective DEET versus benign but less effective natural oils, and have a supply ready on arrival.


    استجاب DireccionAsiaGardens, Subdirector في بارسيلو إيشا جاردنز هوتل آند تاي سبا, لهذا التعليق
    Dear guest, Many thanks for posting your positive feedback on tripadvisor. We are very happy to read that you enjoyed your stay with us. While It is nice to read that you enjoyed our gardens and our breakfast buffet, we feel slightly disappointed since the mosquitoes did not let you enjoy a complete satisfactory experience. However, I would like to inform you that we have a citronella spray under resquest which is quite effective and its composition is skin friendly. Nevertheless, we will take action to avoid this issue shortly. Looking forward to welcome you back soon, Best regards, Sergio Tamayo Hotel Manager

    تقييم

    Round Indicators

    • أكتوبر 23 2018
    • عطلة مع الأصدقاء

    Dark S

    “Asia Gardens - Spain”


    It was great to receive world class customer service from friendly helpful staff. Asia Garden boasts impeccably kept gardens, with amazing multiple water features and an iconic stone sculpture, which is breathtaking with its warm pool below - simply spectacular. The hotel itself is spacious and decorated beautifully. A great getaway for a romantic break, to relax or for business. The breakfast buffet was outstanding as was our meal in the restaurant with a warm and peaceful atmosphere. The only things which could be improved was the spa could include a sauna and the gym could have more updated equipment. But don't let this put you off,what's there is more than sufficient, there is an abundance of spa treatments and this place isn't just a hotel it's an experience.


    استجاب DireccionAsiaGardens, Subdirector في بارسيلو إيشا جاردنز هوتل آند تاي سبا, لهذا التعليق
    Dear guest, Thank you very much for taking time in sharing your experience on Tripadvisor. We are very glad to read you enjoyed your stay with us and to know you rate our service as a world class one. We do hope to welcome you back shortly and thank you for your kind recommendation. Best regards, Sergio Tamayo Hotel Manager

    تقييم

    Round Indicators

    • أكتوبر 17 2018
    • العائلة

    Chris N

    “Nice but some things need attention ”


    Stayed here for a week and the resort is nice considering how massive it is. The major complaint we have is that the main heated pool by the snack bar was very dirty and it appeared to not be cleaned the entire time we were there. If it was cleaned, they should find a new pool cleaner. Room: Fairly standard 4 star hotel room. The bathroom walls are paper thin so if going to the toilet in privacy is something you enjoy then this might be an issue for you. Our sea view room was barely a sea view as the plants had overgrown so much that not much of the sea could be seen. Free water was provided daily which was a nice benefit. Wifi was free. Service: Check in was painless and quick. The staff was extremely friendly although a bit slow and unorganized at times yet always willing to assist. The concierge would go missing at random for 30 minutes or more with no indication of when they would return. Food: Breakfast buffet was good and so was the dinner buffet. The Thai restaurant was way out too expensive and better cheaper options can be had in nearby benidorm. The best deal price wise is the snack bar by the heated pool. Mainly junk food there though. The restaurant by the main pools has better meals although pricey and average taste at best. I was a bit surprised that there weren't more healthy choices available at this restaurant - not a single salad on the menu. Fitness: Very basic fitness room with no proper locker room. The one and only weight machine was broken. If treadmill or spinning is your thing then they've got you covered. Spa: Costs extra, even with our upgraded sea view room. Sorry, but not at any other 5 star hotel I've been to has this been the case. I suspect it's their way of keep the crowds at bay as the resort is quite large however you shouldnt be a 'Resort and Spa' if the spa is an add on. Pools: Lots and lots of pools. It must be great in the summer but in the fall only 2 small pools are heated and one is adults only. As mentioned previously, cleaning is an issue by the main heated pool. We witnessed a child have a 'diaper accident' in the pool and nothing was done. It is customary in such situations to vacate the pool and allow the water to complete a full filtration cycle in order to prevent the spread of illness. The staff did not seem educated on this.


    استجاب DireccionAsiaGardens, Subdirector في بارسيلو إيشا جاردنز هوتل آند تاي سبا, لهذا التعليق
    Dear guest, Thanks for bringing to our attention such a complete and detailed feedback about your recent experience at Asia Gardens. While we are happy to know that your overall stay was great, I would like to clarify some aspects of your comments in order to explain you how do we proceed in the situation you mention us above. First of all, in order to prevent accidents, we provide special diapers to every single kid before using the swimming pool. However, if the incident occurs, we do a complete filtration cycle of the water and we close the swimming pool at least 2 hours until the water is in perfect conditions to be used. Finally, we do apologize if we did not meet your expectations in this time and be aware that all the information you have raised has been addressed and we will aply all the appropriate corrective actions. We truly hope to have the privilege to welcome you back in a near future, Best regards, Sergio Tamayo Hotel Manager

    تقييم

    Round Indicators

    • أكتوبر 16 2018
    • الأعمال

    Marco L

    “Nice Hotel, staff can be very rude”


    Being here for a business conference. We've had a lovely dinner in one of the resort's restaurants and went to the bar afterwards. Chose a table with an ashtray as some of us are smokers, and we've been consuming for a couple of hours. After three approximately three hours, a very rude bar staff member approached us, saying that we im immediately have to extinguish all of our cigarettes, as smoking is strictly not allowed in the area that we were seated. All of us went "wtf". The ashtray was on the table, we didn't do anything wrong, why being so rude? I know, sounds like a very "personal problem", but such things shouldn't happen.


    استجاب DireccionAsiaGardens, Subdirector في بارسيلو إيشا جاردنز هوتل آند تاي سبا, لهذا التعليق
    Dear guest, Thanks for posting on Tripadvisor your feedback about your business stay at Asia Gardens. We are glad to know that we were able to exceed your expectations and you had lovely dinner in our restaurant. About the issue you bring to our attention, please accept deepest my apologies. I trust this was an isolated incident which does not represent the excellent customer service we are known for. We do hope to be able to welcome you again in the future. Kind regards, Sergio Tamayo Hotel Manager

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