Allegro Palma Real hotel swimming pool
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Map and location

Calle 1era 64   Matanzas Varadero ,   Cuba  


Places of Interest

28 km Juan Gualberto Gómez International Airport in Varadero

4 km Varadero Golf Course

0 km Varadero

Guest reviews.

There is no better expert than a traveller.

Allegro Palma Real

3.0/5 Round Indicators
| 3005 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

11% Complete

359

Very good

35% Complete

1053

Average

26% Complete

806

Poor

14% Complete

422

Very poor

12% Complete

365

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    Round Indicators
    ryjchurchill Halifax, Canada. 12/11/2018 Couples

    “Palma Real 5.0 The Final Chapter”

    My wife and I had our final trip to Palma Real in April this year. We have thoroughly enjoy all our stays until this year. It started early morning at the start of our trip that I seen something odd that I couldn’t get past. I watched 3 staff around 4am gathering used plastic glasses from the garbages and placing in boxes. That morning when we started our day we were told by a bartender that they are running out of ice and plastic glasses because of the hotel being fully booked. It became obvious that they are reusing the glasses. The hotel was extremely busy as we found the drink and food services being overburdened. The cause imho was because of locals taking over the hotel. Between cutting in line for food or drink, allowing their children to urinate in the pool from the side as well as in front of our walk out to the pool area and entrances to the lobby bar area. We left for the afternoon to come back to our terrace being taken over by 3 local families. It was completely full of their belongings. They reluctantly removed it after being told serveral all times. All it took was for me to say that if they don’t remove it, they can pick up their belongings in the garbage. This bothered me to say that but they brought it to that level when they started to ignore me. We always had a good repore with locals until we met these people. Never did we witness such disgusting behaviour. It’s unfortunate that this happened as we love the resort and the people working there. We met some terrific people there who were very kind and attentive to us. We’ve brought family and friends there over the years and now it wouldn’t spend another dime to go back. And no, we never complained to management because the damage is done. Iberostar Alameda got our money today. I hope that the locals that stay here have a little more class. I gave the resort a 1* because of the glasses not because of the service. It this is read by Palma Real management, please say hello to Lazura in security. Great guy and an asset to your hotel. Thanks for the memories. Pat and Darlene

    BarceloSmAb, Gerente at Allegro Palma Real, responded to this review
     Hello Although we sincerely regret your disappointment with your stay in our allegro Palma Real, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. Guest Service

    Round Indicators
    Daniela G 12/11/2018 Solo travel

    “Helful staff. Hotel falling apart but functional”

    Clean pools. Nice swim up bar. A lot of selection for buffet. I love the seafood :) The beach is across the street not accessible by wheelchair. Clean beach & well kept grounds. Everything is functional. The rooms are very old thou but the ocean view is worthy :) If you are looking for luxury,Don't come here.

    BarceloSmAb, Gerente at Allegro Palma Real, responded to this review
     Hello Daniela G Thank you for the time you took out of your day to share your comments regarding your recent stay in our allegro Palma Real Guest Service

    Round Indicators
    Amber D Edmonton, Canada. 11/27/2018 Couples

    “Good getaway”

    Resort itself was a bit dated, but we had a great time. Loved the pizzeria and ate here almost daily. Shows were interactive and fun, the beaches were beautiful. Nice smaller resort. It is in a nice area which you can walk out into the streets and shop / try little restaurants.

    BarceloSmAb, Gerente at Allegro Palma Real, responded to this review
     Hola! In allegro Palma Real we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Guest Service

    Round Indicators
    zo-zoom manitoba. 11/24/2018 Couples

    “Love the Palma Real.”

    Heading to the Palma Real November 26th, Stayed there two years ago, Loved everything about it, Great location, friendly staff, good food, lovely pool area. And the beach is just across the street. Great restaurants and entertainment a five minute walk away. Looking forward to stay number two!

    BarceloSmAb, Manager at Allegro Palma Real, responded to this review
     Good Morning We are waiting for you with open arms Guest Service

    Round Indicators
    Trip33573898789 11/18/2018 Couples

    “An excellent first timer!”

    This was our first trip to Cuba, and we had been warned repeatedly about the food...but it was fantastic! Lots of variety and everything tasting delicious. Staff were very friendly and the resort itself was extremely organized. The rooms are simple, but well attended to, and we never ran out of anything. We really enjoyed our stay and wouldn't hesitate to advise this resort to any of our friends.

    BarceloSmAb, Manager at Allegro Palma Real, responded to this review
     Hello Thank you for the great feedback of your recent holiday experience at our allegro Palma Real; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Guest Service

    EVALUATION

    Round Indicators

    • december 11 2018
    • Halifax, Canada
    • Couples

    ryjchurchill

    “Palma Real 5.0 The Final Chapter”


    My wife and I had our final trip to Palma Real in April this year. We have thoroughly enjoy all our stays until this year. It started early morning at the start of our trip that I seen something odd that I couldn’t get past. I watched 3 staff around 4am gathering used plastic glasses from the garbages and placing in boxes. That morning when we started our day we were told by a bartender that they are running out of ice and plastic glasses because of the hotel being fully booked. It became obvious that they are reusing the glasses. The hotel was extremely busy as we found the drink and food services being overburdened. The cause imho was because of locals taking over the hotel. Between cutting in line for food or drink, allowing their children to urinate in the pool from the side as well as in front of our walk out to the pool area and entrances to the lobby bar area. We left for the afternoon to come back to our terrace being taken over by 3 local families. It was completely full of their belongings. They reluctantly removed it after being told serveral all times. All it took was for me to say that if they don’t remove it, they can pick up their belongings in the garbage. This bothered me to say that but they brought it to that level when they started to ignore me. We always had a good repore with locals until we met these people. Never did we witness such disgusting behaviour. It’s unfortunate that this happened as we love the resort and the people working there. We met some terrific people there who were very kind and attentive to us. We’ve brought family and friends there over the years and now it wouldn’t spend another dime to go back. And no, we never complained to management because the damage is done. Iberostar Alameda got our money today. I hope that the locals that stay here have a little more class. I gave the resort a 1* because of the glasses not because of the service. It this is read by Palma Real management, please say hello to Lazura in security. Great guy and an asset to your hotel. Thanks for the memories. Pat and Darlene


    BarceloSmAb, Gerente at Allegro Palma Real, responded to this review
    Hello Although we sincerely regret your disappointment with your stay in our allegro Palma Real, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. Guest Service

    EVALUATION

    Round Indicators

    • december 11 2018
    • Solo travel

    Daniela G

    “Helful staff. Hotel falling apart but functional”


    Clean pools. Nice swim up bar. A lot of selection for buffet. I love the seafood :) The beach is across the street not accessible by wheelchair. Clean beach & well kept grounds. Everything is functional. The rooms are very old thou but the ocean view is worthy :) If you are looking for luxury,Don't come here.


    BarceloSmAb, Gerente at Allegro Palma Real, responded to this review
    Hello Daniela G Thank you for the time you took out of your day to share your comments regarding your recent stay in our allegro Palma Real Guest Service

    EVALUATION

    Round Indicators

    • november 27 2018
    • Edmonton, Canada
    • Couples

    Amber D

    “Good getaway”


    Resort itself was a bit dated, but we had a great time. Loved the pizzeria and ate here almost daily. Shows were interactive and fun, the beaches were beautiful. Nice smaller resort. It is in a nice area which you can walk out into the streets and shop / try little restaurants.


    BarceloSmAb, Gerente at Allegro Palma Real, responded to this review
    Hola! In allegro Palma Real we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Guest Service

    EVALUATION

    Round Indicators

    • november 24 2018
    • manitoba
    • Couples

    zo-zoom

    “Love the Palma Real.”


    Heading to the Palma Real November 26th, Stayed there two years ago, Loved everything about it, Great location, friendly staff, good food, lovely pool area. And the beach is just across the street. Great restaurants and entertainment a five minute walk away. Looking forward to stay number two!


    BarceloSmAb, Manager at Allegro Palma Real, responded to this review
    Good Morning We are waiting for you with open arms Guest Service

    EVALUATION

    Round Indicators

    • november 18 2018
    • Couples

    Trip33573898789

    “An excellent first timer!”


    This was our first trip to Cuba, and we had been warned repeatedly about the food...but it was fantastic! Lots of variety and everything tasting delicious. Staff were very friendly and the resort itself was extremely organized. The rooms are simple, but well attended to, and we never ran out of anything. We really enjoyed our stay and wouldn't hesitate to advise this resort to any of our friends.


    BarceloSmAb, Manager at Allegro Palma Real, responded to this review
    Hello Thank you for the great feedback of your recent holiday experience at our allegro Palma Real; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Guest Service

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