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Allegro Palma Real hotel swimming pool
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Map and location

Calle 1era 64   Matanzas Varadero ,   Cuba  


Places of Interest

28 km Juan Gualberto Gómez International Airport in Varadero

4 km Varadero Golf Course

0 km Varadero

Guest reviews.

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Allegro Palma Real

3.0/5 Round Indicators
| 3133 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

11% Complete

371

Very good

34% Complete

1079

Average

26% Complete

830

Poor

14% Complete

440

Very poor

13% Complete

413

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    Round Indicators
    Destination786128 05/17/2019 Friends getaway

    “Disappointed”

    I really had no expectations of Cuba, so expected very little. Very little critters in my room. Very little food that was edible. Some of the staff were so rude but others are genuinely sweet and very likeable. Apparently this hotel was taken over by new owners in January. I can only assume they want to get the most out of it before it collapses. Beach walk no breeze, fell off the beaten track and broke my back.

    BarceloSmAb, Gerente at Allegro Palma Real, responded to this review
     Hola!! Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. Guest Services

    Round Indicators
    v1per SE London, UK. 05/11/2019 Friends getaway

    “Average all-incl... at best.”

    We booked a triple room in the Allegro Palma Real for 3 nights for ~250USD and there were some definitely good and bad points to be mentioned. It should be noted that 250USD for an all-incl. might seem like a good deal in some countries, but that goes to show you how not "inexpensive" Cuba is in 2019. First the good - the food was "okay", plentiful, and the service from the dining hal staff was good for the most part. Breakfast included omlettes while you wait, lunch offered steak while you wait too. Not bad. Also the option to cross the road to the amazing Playa Varadero and use your hotel wristband to get free drinks at one of the little beach bars was a pretty decent addtion to the all-inclusive. Location wasn't too bad, not beachfront, but not horrible - walkable from somewhere like Calle 62 the popular bar and La Comparsita the nearby all-incl. club. There was definitely some bad though. First the service at the lobby bar was, rubbish, to put it lightly - both the ladies who worked on the bar had the demeanour of people who hated their job, and by extension, you for making them do it. They were slow, didn't watch the bar enough to know who had been standing there for ages, and really seemed not to care less. The drinks were also bottom shelf, if you wanted anything decent, you had to pay. The WiFi. Urgh. It's bad enough that in Cuba you have to deal with the scratch card WiFi, but installing WiFI units around the hotel outside of the lobby bar would help. It would even make sense surely, because you have to pay 1CUC for 1hr of WiFi like the rest of Cuba (they only sell the 1CUC cards), so providing the ability to connect everywhere would mean people will use more of their time, and as such, buy more cards. Nope, service is only available in the lobby and as such it's just annoying - sure this means that people congregate around the lobby and that's probably good for people who want to meet others - but when it's supposed to be a "resort" (FYI, it's not) having no WiFi network available in your room, sucked. Also, the rooms are, in a word, basic. You are definitely NOT getting a top quality experience here. The beds were pretty old, not particularly comfortable. The toilet in our room occasionally decided not to flush, the external door to the balcony didn't lock, and the rest of the room was highly basic to say the least. Understand what you're getting here I think is the key. It wasn't a bad experience overall, but if you're used to a resort experience anywhere other than Cuba... be prepared, this is not gonna be the same.

    BarceloSmAb, Gerente at Allegro Palma Real, responded to this review
     Hola!! We greatly appreciate the time you spent to review your recent experience in our hotel, at allegro we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Guest Services

    Round Indicators
    lachmanbalani Toronto, Canada. 05/08/2019 Family

    “Una verdadera allegria!”

    Very cool relaxed all-inclusive(food and drink) resort in Varadero next to many happening places like the Beatles Bar and several restaurants including a fondue resto and a seafood resto.Plenty of highend stores nearby and the Havana club rum store. The Varadero beach is also very close and public transport is handily available. Plenty of entertainment on site during the day and night. Great poolside and lobby lounge. Rooms are clean. Marketplace is also nearby

    BarceloSmAb, Gerente at Allegro Palma Real, responded to this review
     Hola! Thank you very much for the time you spent to share your personal impressions of your stay at our allegro Palma Real. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Guest Services

    Round Indicators
    8512rail 04/23/2019 Couples

    “The worst experience in a hotel of my life.”

    I have to put a star but I would not put any. I don't recommend this hotel to anyone. My stay at the hotel has been the worst experience I've had in a hotel, I do not know where to start Very bad attention at check in, they did not give us instructions at all and they badly told us where to find the room, in addition to the delay in giving us the key When we got to the room we did not have towels, the phone to call the reception did not work, we had to go to the corridor to find the waitress and waiting a long time to get the towels. The balcony door and the bathroom windows were not safe. The balcony chairs with the back broken. the fridge did not cool. You can't get food from the cafeteria or buffet, my wife did not want to go down to eat and I could not take anything, something very normal in any other hotel. Long lines to enter the buffet, the food was poor quality, we decided to eat outside. The electricity is cut off for at least 2 hours We went to the street and when we returned at 12 am we went to the hotel cafeteria to eat something, the clerk told us that there was nothing, all been over, I do not understand how this could be possible. My recommendation is that if you want to have a nice time do not even think about going to this hotel.

    BarceloSmAb, Gerente at Allegro Palma Real, responded to this review
     Hola! Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. Guest Services

    Round Indicators
    Boogeyfree 04/17/2019 Family

    “Trip of a lifetime.”

    I have been a loyal guest of the palma real over the past 10 years, 20 + visits during this time. I contacted the hotel and manager prior to arrival march 23rd. I was bringing my two sons and their wives and my 17 month old grandson leo. The trip was also to celebrate my 65th birthday on march 25th. Palma real did not disappoint me, i had 3 suites in building 1 that were absolutely fabulous. Guest service let me know that a bottle of rum was being delivered to my room and that a reservation in the piazza restaurant was arranging for balloons and cake to celebrate my 65th birthday. It turns out my sons decided to take me out for surf and turf at the baracola. I really appreciate the efforts that guest service made to make me even feel more special. The front deskstaff were all fabulous, marisal karina and others. I really enjoyed the building 1 lobby bar. Moses is fabulous, just like family. Also a shout out to alex in building 4 and the show bar. Grey in the main lobby bar, they are all fabulous. Pool bar was great always a smile. The staff seemed to want to get know my family, 1st time at the palma real and especially my 17 month old grandson leo that is so important to me. They were all treated as family. I have a nice picture of illiani and robert in a picture with grandson leo and katie. This is a picture i will always treasure(buffet). The family ,especially leo really enjoyed the beach, the restaurant at beach bar is a fabulous addition. The family really enjoyed the time spent at the beach and the pristine waters. It was tough to get lounge chairs, just had to go earlier, no problem. Shout to Jesus at beach. We also took a day trip to havana which was arranged the main lobby. A taxi van accomodated all of us, we had a great driver and guide to navigate around havana, everyone had a great time. I have been to varadero many times but my sons especially enjoyed the bands playing at the pullman hotel, beatles bar dos mares and beer factory. One night i stayed at the hotel babysitting my grandson while my sons and their wives went out for the evening. The ladies also enjoyed the shopping in close proximity to the hotel.i cant think of a better place to be. Also plenty of night clubs, especially enjoy the casa musica, caille 62 . the one place i did not go to was the havana club, in past years we got free admission but had to pay for drinks. i had no problem with that. Last year we had free admission and free drinks. Now we have neither, when i booked my trip i was told we would get free admission but pay for drinks. Went to the door and was abruptly told that we had to pay admission. I talked to the head bouncer who has known me for several years, he wanted to make ammends, told him would not go back to havana club. He knows that nobody goes to the club. I thank the barcelo should revisit this. Free admission and pay for drinks is ok. All business now going to composita , casa musica. Havana used to be a happening place. You might be charging admission but loosing on your alcohol revenues. Not a biggie for me but something that will negatively affect younger age groups. I love the palma real and had a fabulous 65th birthday. There is no other place i would consider going in varadero and hope to the return soon. You are all family to me. My visit was march 23 to april 6th 2019. I dont remember my maids name but she did a fabulous job. Fresh towels , cleaned room and bed.i felt like a king in my suite. The room was enormous, amazing balcony.that definitely added to my experience, thankyou to management for the most amazing birthday. Steve elder

    BarceloSmAb, Director de Relaciones con Clientes at Allegro Palma Real, responded to this review
     Dear Boogyefree, First and foremost we would like to thank you for the praising review you shared following your recent visit to our allegro Palma Real hotel and are delighted to read that we were able to match your expectations, and very much look forward to having the opportunity to serve you again in the future. Best Regards

    EVALUATION

    Round Indicators

    • may 17 2019
    • Friends getaway

    Destination786128

    “Disappointed”


    I really had no expectations of Cuba, so expected very little. Very little critters in my room. Very little food that was edible. Some of the staff were so rude but others are genuinely sweet and very likeable. Apparently this hotel was taken over by new owners in January. I can only assume they want to get the most out of it before it collapses. Beach walk no breeze, fell off the beaten track and broke my back.


    BarceloSmAb, Gerente at Allegro Palma Real, responded to this review
    Hola!! Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. Guest Services

    EVALUATION

    Round Indicators

    • may 11 2019
    • SE London, UK
    • Friends getaway

    v1per

    “Average all-incl... at best.”


    We booked a triple room in the Allegro Palma Real for 3 nights for ~250USD and there were some definitely good and bad points to be mentioned. It should be noted that 250USD for an all-incl. might seem like a good deal in some countries, but that goes to show you how not "inexpensive" Cuba is in 2019. First the good - the food was "okay", plentiful, and the service from the dining hal staff was good for the most part. Breakfast included omlettes while you wait, lunch offered steak while you wait too. Not bad. Also the option to cross the road to the amazing Playa Varadero and use your hotel wristband to get free drinks at one of the little beach bars was a pretty decent addtion to the all-inclusive. Location wasn't too bad, not beachfront, but not horrible - walkable from somewhere like Calle 62 the popular bar and La Comparsita the nearby all-incl. club. There was definitely some bad though. First the service at the lobby bar was, rubbish, to put it lightly - both the ladies who worked on the bar had the demeanour of people who hated their job, and by extension, you for making them do it. They were slow, didn't watch the bar enough to know who had been standing there for ages, and really seemed not to care less. The drinks were also bottom shelf, if you wanted anything decent, you had to pay. The WiFi. Urgh. It's bad enough that in Cuba you have to deal with the scratch card WiFi, but installing WiFI units around the hotel outside of the lobby bar would help. It would even make sense surely, because you have to pay 1CUC for 1hr of WiFi like the rest of Cuba (they only sell the 1CUC cards), so providing the ability to connect everywhere would mean people will use more of their time, and as such, buy more cards. Nope, service is only available in the lobby and as such it's just annoying - sure this means that people congregate around the lobby and that's probably good for people who want to meet others - but when it's supposed to be a "resort" (FYI, it's not) having no WiFi network available in your room, sucked. Also, the rooms are, in a word, basic. You are definitely NOT getting a top quality experience here. The beds were pretty old, not particularly comfortable. The toilet in our room occasionally decided not to flush, the external door to the balcony didn't lock, and the rest of the room was highly basic to say the least. Understand what you're getting here I think is the key. It wasn't a bad experience overall, but if you're used to a resort experience anywhere other than Cuba... be prepared, this is not gonna be the same.


    BarceloSmAb, Gerente at Allegro Palma Real, responded to this review
    Hola!! We greatly appreciate the time you spent to review your recent experience in our hotel, at allegro we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Guest Services

    EVALUATION

    Round Indicators

    • may 8 2019
    • Toronto, Canada
    • Family

    lachmanbalani

    “Una verdadera allegria!”


    Very cool relaxed all-inclusive(food and drink) resort in Varadero next to many happening places like the Beatles Bar and several restaurants including a fondue resto and a seafood resto.Plenty of highend stores nearby and the Havana club rum store. The Varadero beach is also very close and public transport is handily available. Plenty of entertainment on site during the day and night. Great poolside and lobby lounge. Rooms are clean. Marketplace is also nearby


    BarceloSmAb, Gerente at Allegro Palma Real, responded to this review
    Hola! Thank you very much for the time you spent to share your personal impressions of your stay at our allegro Palma Real. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Guest Services

    EVALUATION

    Round Indicators

    • april 23 2019
    • Couples

    8512rail

    “The worst experience in a hotel of my life.”


    I have to put a star but I would not put any. I don't recommend this hotel to anyone. My stay at the hotel has been the worst experience I've had in a hotel, I do not know where to start Very bad attention at check in, they did not give us instructions at all and they badly told us where to find the room, in addition to the delay in giving us the key When we got to the room we did not have towels, the phone to call the reception did not work, we had to go to the corridor to find the waitress and waiting a long time to get the towels. The balcony door and the bathroom windows were not safe. The balcony chairs with the back broken. the fridge did not cool. You can't get food from the cafeteria or buffet, my wife did not want to go down to eat and I could not take anything, something very normal in any other hotel. Long lines to enter the buffet, the food was poor quality, we decided to eat outside. The electricity is cut off for at least 2 hours We went to the street and when we returned at 12 am we went to the hotel cafeteria to eat something, the clerk told us that there was nothing, all been over, I do not understand how this could be possible. My recommendation is that if you want to have a nice time do not even think about going to this hotel.


    BarceloSmAb, Gerente at Allegro Palma Real, responded to this review
    Hola! Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. Guest Services

    EVALUATION

    Round Indicators

    • april 17 2019
    • Family

    Boogeyfree

    “Trip of a lifetime.”


    I have been a loyal guest of the palma real over the past 10 years, 20 + visits during this time. I contacted the hotel and manager prior to arrival march 23rd. I was bringing my two sons and their wives and my 17 month old grandson leo. The trip was also to celebrate my 65th birthday on march 25th. Palma real did not disappoint me, i had 3 suites in building 1 that were absolutely fabulous. Guest service let me know that a bottle of rum was being delivered to my room and that a reservation in the piazza restaurant was arranging for balloons and cake to celebrate my 65th birthday. It turns out my sons decided to take me out for surf and turf at the baracola. I really appreciate the efforts that guest service made to make me even feel more special. The front deskstaff were all fabulous, marisal karina and others. I really enjoyed the building 1 lobby bar. Moses is fabulous, just like family. Also a shout out to alex in building 4 and the show bar. Grey in the main lobby bar, they are all fabulous. Pool bar was great always a smile. The staff seemed to want to get know my family, 1st time at the palma real and especially my 17 month old grandson leo that is so important to me. They were all treated as family. I have a nice picture of illiani and robert in a picture with grandson leo and katie. This is a picture i will always treasure(buffet). The family ,especially leo really enjoyed the beach, the restaurant at beach bar is a fabulous addition. The family really enjoyed the time spent at the beach and the pristine waters. It was tough to get lounge chairs, just had to go earlier, no problem. Shout to Jesus at beach. We also took a day trip to havana which was arranged the main lobby. A taxi van accomodated all of us, we had a great driver and guide to navigate around havana, everyone had a great time. I have been to varadero many times but my sons especially enjoyed the bands playing at the pullman hotel, beatles bar dos mares and beer factory. One night i stayed at the hotel babysitting my grandson while my sons and their wives went out for the evening. The ladies also enjoyed the shopping in close proximity to the hotel.i cant think of a better place to be. Also plenty of night clubs, especially enjoy the casa musica, caille 62 . the one place i did not go to was the havana club, in past years we got free admission but had to pay for drinks. i had no problem with that. Last year we had free admission and free drinks. Now we have neither, when i booked my trip i was told we would get free admission but pay for drinks. Went to the door and was abruptly told that we had to pay admission. I talked to the head bouncer who has known me for several years, he wanted to make ammends, told him would not go back to havana club. He knows that nobody goes to the club. I thank the barcelo should revisit this. Free admission and pay for drinks is ok. All business now going to composita , casa musica. Havana used to be a happening place. You might be charging admission but loosing on your alcohol revenues. Not a biggie for me but something that will negatively affect younger age groups. I love the palma real and had a fabulous 65th birthday. There is no other place i would consider going in varadero and hope to the return soon. You are all family to me. My visit was march 23 to april 6th 2019. I dont remember my maids name but she did a fabulous job. Fresh towels , cleaned room and bed.i felt like a king in my suite. The room was enormous, amazing balcony.that definitely added to my experience, thankyou to management for the most amazing birthday. Steve elder


    BarceloSmAb, Director de Relaciones con Clientes at Allegro Palma Real, responded to this review
    Dear Boogyefree, First and foremost we would like to thank you for the praising review you shared following your recent visit to our allegro Palma Real hotel and are delighted to read that we were able to match your expectations, and very much look forward to having the opportunity to serve you again in the future. Best Regards

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that can be used to add a discount to the normal rate. If you have a discount code, enter it when booking and you will receive a discount. Once you have entered this code, the prices shown in step 1 of the booking process will take into account the discount. 

    The discount does not apply to supplements and/or additional services, nor to prices on last available rooms. You can only apply one discount code per booking, which will only be valid at the time of booking.** 

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    ***At check-in, the hotel will request valid official documents in order to verify compliance with the terms and conditions of the discount codes and special discounts. In the event of a failure to provide such documents or meet the conditions, the hotel reserves the right to charge for the amounts that were deducted at time of booking.

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