Allegro Palma Real hotel swimming pool
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Map and location

Calle 1era 64   Matanzas Varadero ,   Cuba  


Places of Interest

28 km Juan Gualberto Gómez International Airport in Varadero

4 km Varadero Golf Course

0 km Varadero

Guest reviews.

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Allegro Palma Real

3.0/5 Round Indicators
| 3053 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

11% Complete

365

Very good

34% Complete

1063

Average

26% Complete

811

Poor

13% Complete

427

Very poor

12% Complete

388

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    Round Indicators
    volker07 Montreal, Canada. 02/15/2019 Couples

    “Valentine's engagement trip”

    This was my first time to Varadero. We choose this hotel because a friend was going to be there also. First I need to tell you that I have traveled to Cuba many times and live the Cuban life ,not staying in a resort . This hotel is not even worth 3 stars. The room is very simple and not to big, you get 2 towels . For the pool towel you need to pay extra. The hallways are dirty.The pool is dirty and does not have enough water in. For the food, I know that you can no expect much of the food, but even my Cuban Boyfriend is saying it is horrible. There are not enough plates, cups are anything. The service is slow and offer you get seated at tables half cleaned. All in all stay away from this hotel, you are wasting your money.
    Round Indicators
    420megannem Brampton, Canada. 02/13/2019 Friends getaway

    “First trip, but I'd return.”

    The check in was fast but we also got in at like 11pm so it wasn't busy anyways. My first room was old and moldy so I was told to come back the next day to switch rooms. Our maid was amazing and told me what rooms were available and I was able to see them before switching. We didn't have any elevators so didn't need to worry about them breaking down. We didn't always have hot water but it was warm enough to shower. And with a sunburn you don't want it hot haha I can't remember the maids name, but she was phenomenal!! Pools were clean, swim up bartender sucked! He kept helping the locals and ignoring everyone else. The lobby bar was always quick and efficient. Buffet food was decent, the place always stank of seafood though, both snack bars were great! Beach was a few minutes walk away, but totally beautiful and the walk is nice! Havana Club was great!! The concrete around the pools is extremely dangerous, I took a nasty spill because a chunk was missing and I rolled my ankle ... Injured much more :( PLEASE fix this!! The resort could use some renovations in the rooms, but you get what you pay for. Bring your own towels, a bubba mug, a fluffy pillow and some snacks to make your trip even better!!
    Round Indicators
    ToddMiki Regina, Canada. 02/13/2019 Couples

    “5th Time Here, Still Worth It!”

    We stayed here again from February 1st to the 7th. As usual, we had a great time. Not too many negatives. We were on the 5th floor in Building 1. There was about two days where we had no hot water. No big deal for us. Two times the water to the building was shut off for maybe two hours at most. Again, not a big deal for us. The food at the buffet was very good this trip. I'm not picky and entitled so there was plenty to be happy about. The stir fry they had was really the best food we've ever had at this hotel. Of course the people all grabbed at it like they were Chinese at a buffet. The bread is the best I've ever had. The fruits are so amazing compared to the ones we get in Canada. The staff at the buffet were always awesome, every trip. Nothing to complain about here. Our room was very good. We must have had one of the newer beds because the mattress was a full king size instead of the two twins they used to put together. We have to say the mattress and pillows were amazing and we hope to get the same bed next time we visit in November. The cleaning staff were great. One day we were only able to get one clean towel. No big deal and we were happy to have received even one. The view from the balcony was amazing as well. The lobby bar was awesome. It closes now at 11pm so be advised you need to go to the Havana Club if you want to continue with the drinks. I don't think you can smoke inside the club since we saw all the smokers outside. That's a good thing. The staff at the lobby bar were so good at their jobs and worked their butts off getting everyone their drinks. I always tipped them. Gracie was a standout as far as I'm concerned. Always good service and she's always happy to see us when we return. The swim up bar is great and Tatica is one of the best workers they have at the resort. Wonderful person and she speaks english well and even helped me with my trying to learn Spanish. Will be so nice to return and see her again. The pool was clean as far as I could tell. The location is pretty much the best part of this hotel. Close to everything you want to see and it's so easy to get to the beach. I've seen people complain about having to walk a block across the street to get to the beach. Like, seriously? The ones complaining were the ones most in need of a good walk for exercise. Callie 62 next door, and the Beatles bar another block away. You can't beat the location of the Palma Real in my opinion. But for me, the best part of this hotel is the people who work there. Since it's my 5th time there, a lot of the workers recognize me and always have a nice smile with a friendly hug when I return. It's hard to explain but that kind of welcome goes a long way with me and it's the best part of returning, when you walk up to the door and the security recognizes you and asks how you and your loved ones are doing. We went to the a la carte restaurant La Piazza. This was the first time we tried the a la carte and I have to say it was very very good. We tried the lasagna and it was better than the one I tried at Denny's the week before. Cheesy and great pasta! The pizza was one of the better ones I've had in Cuba. The service was really good and the music was a nice touch. I noticed the musicians were gone from the buffet area and was happy to see they had been tranferred to the Piazza restaurant. They recognized me because I turned around to smiles when they played Hotel California. They know that was my main request when they were at the buffet. Some people were mad there was a shortage of vodka for a few days. Doesn't matter since there is a liquor store a block away where you can buy 1.1 litres of Vodka for $5CUC! We bought some bottles and filled our water bottles and took it to the swim-up bar. If you come here it's best not to have the same attitudes you would have back home in Canada. If you feel you're better than other people and that you matter more than other people, it's best not to come here. Like the idiot who was so mad (I'll NEVER come back here!!) only because he had no remote control and had to get off his big butt to change the channel on the TV. Like, really? And the idiot who was upset about having to replace a TV he had broken in his room. Yes it's gonne be $380 CUC to replace it. You can't just go to Kajiji and but a cheap one in Cuba. Just keep an open mind and remember no one cares about your entitlement. We will be returning to this hotel in November of 2019 and February again in 2020. We just love this hotel for the location, amenities and the people.
    Round Indicators
    Vicki K 02/12/2019

    “Excellent location, beautiful beach,”

    Allegro Palma Real. We stayed there Jan 16-Jan 23. We enjoyed our stay and the weather was wonderful. The resort is good unless you are counting the elevators that do not work and the noise at night but that is the guests fault, the towels that are not changed and only two in a double room. This being said, the location is excellent, close to the beach and the beach bar and restaurant very convenient. We spent all day on the beach even had lunch there, all inclusive. The food at the main restaurant was good and a lot of variety. Salt and pepper is scarce so it is a good idea to bring salt shaker from home. The room was basic but good. The staff friendly and helpful. It was a very good value for the money we paid.

    BarceloSmAb, Gerente at Allegro Palma Real, responded to this review
     Hola! Thank you very much for sharing this great review of your recent stay at allegro Palma Real. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Guest service

    Round Indicators
    CanadaCorinne Collingwood, Canada. 02/07/2019 Friends getaway

    “Hotel from Hell”

    Hello All !! I just got back from Varadero Cuba and had the misfortune to have booked and stayed stayed at : ALLEGRO PALMA REAL Resort ... This hotel is BY FAR the VERY WORST hotel I have EVER stayed at. I have travelled to Varadero at least eight times before my staying at this hotel. It is totally UNFIT to be stayed in, in my opinion !! It is DIRTY (ceilings, walls, doors, fixtures, bathrooms and so on) from top to bottom. T.V's do not work Safes do not work Missing and broken light bulbs in and out of the rooms. Door frames broken with poor repairs done to them. Looked to me that it would be no problem to be able to get into rooms. Patio doors locked closed. Room smelled of urine . Refrigerator COVERED in rust, Bathroom door trim rotting off of the door Mirror on reverse side of bathroom door held up with door trim and when closing the door the trim fell off and mirror dropped to the floor. Was refused a room change until the following day. Climbing into bed just to find out the... bead spread had melted (chocolate) at least thats what I think it was ? ..... with cigarettes burns all over it. Bathroom taps were rusted and hard to turn on and off. Main lobby has a lobby bar and reception and seating area altogether with smoking allowed in the whole area. Pools were dirty (I fished out paper and leaves from the drain) I never did see anyone cleaning them all the two week stay I was there. Wi-Fi was ONLY AVAILABLE in lobby area, could only used wi-fi for short intervals due to cigarette smoke being thick in that area. Oddly enough .... the ONLY GOOD review I would have of this resort is that the food was amazing !! I could go on and on but my advise !! STAY CLEAR OF THIS RESORT. I know I will NEVER return there.

    BarceloSmAb, Gerente at Allegro Palma Real, responded to this review
     Hola! We sincerely appreciate the time you spent to share your comments following your visit to our allegro Palma Real hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. Guest Service

    EVALUATION

    Round Indicators

    • february 15 2019
    • Montreal, Canada
    • Couples

    volker07

    “Valentine's engagement trip”


    This was my first time to Varadero. We choose this hotel because a friend was going to be there also. First I need to tell you that I have traveled to Cuba many times and live the Cuban life ,not staying in a resort . This hotel is not even worth 3 stars. The room is very simple and not to big, you get 2 towels . For the pool towel you need to pay extra. The hallways are dirty.The pool is dirty and does not have enough water in. For the food, I know that you can no expect much of the food, but even my Cuban Boyfriend is saying it is horrible. There are not enough plates, cups are anything. The service is slow and offer you get seated at tables half cleaned. All in all stay away from this hotel, you are wasting your money.


    EVALUATION

    Round Indicators

    • february 13 2019
    • Brampton, Canada
    • Friends getaway

    420megannem

    “First trip, but I'd return.”


    The check in was fast but we also got in at like 11pm so it wasn't busy anyways. My first room was old and moldy so I was told to come back the next day to switch rooms. Our maid was amazing and told me what rooms were available and I was able to see them before switching. We didn't have any elevators so didn't need to worry about them breaking down. We didn't always have hot water but it was warm enough to shower. And with a sunburn you don't want it hot haha I can't remember the maids name, but she was phenomenal!! Pools were clean, swim up bartender sucked! He kept helping the locals and ignoring everyone else. The lobby bar was always quick and efficient. Buffet food was decent, the place always stank of seafood though, both snack bars were great! Beach was a few minutes walk away, but totally beautiful and the walk is nice! Havana Club was great!! The concrete around the pools is extremely dangerous, I took a nasty spill because a chunk was missing and I rolled my ankle ... Injured much more :( PLEASE fix this!! The resort could use some renovations in the rooms, but you get what you pay for. Bring your own towels, a bubba mug, a fluffy pillow and some snacks to make your trip even better!!


    EVALUATION

    Round Indicators

    • february 13 2019
    • Regina, Canada
    • Couples

    ToddMiki

    “5th Time Here, Still Worth It!”


    We stayed here again from February 1st to the 7th. As usual, we had a great time. Not too many negatives. We were on the 5th floor in Building 1. There was about two days where we had no hot water. No big deal for us. Two times the water to the building was shut off for maybe two hours at most. Again, not a big deal for us. The food at the buffet was very good this trip. I'm not picky and entitled so there was plenty to be happy about. The stir fry they had was really the best food we've ever had at this hotel. Of course the people all grabbed at it like they were Chinese at a buffet. The bread is the best I've ever had. The fruits are so amazing compared to the ones we get in Canada. The staff at the buffet were always awesome, every trip. Nothing to complain about here. Our room was very good. We must have had one of the newer beds because the mattress was a full king size instead of the two twins they used to put together. We have to say the mattress and pillows were amazing and we hope to get the same bed next time we visit in November. The cleaning staff were great. One day we were only able to get one clean towel. No big deal and we were happy to have received even one. The view from the balcony was amazing as well. The lobby bar was awesome. It closes now at 11pm so be advised you need to go to the Havana Club if you want to continue with the drinks. I don't think you can smoke inside the club since we saw all the smokers outside. That's a good thing. The staff at the lobby bar were so good at their jobs and worked their butts off getting everyone their drinks. I always tipped them. Gracie was a standout as far as I'm concerned. Always good service and she's always happy to see us when we return. The swim up bar is great and Tatica is one of the best workers they have at the resort. Wonderful person and she speaks english well and even helped me with my trying to learn Spanish. Will be so nice to return and see her again. The pool was clean as far as I could tell. The location is pretty much the best part of this hotel. Close to everything you want to see and it's so easy to get to the beach. I've seen people complain about having to walk a block across the street to get to the beach. Like, seriously? The ones complaining were the ones most in need of a good walk for exercise. Callie 62 next door, and the Beatles bar another block away. You can't beat the location of the Palma Real in my opinion. But for me, the best part of this hotel is the people who work there. Since it's my 5th time there, a lot of the workers recognize me and always have a nice smile with a friendly hug when I return. It's hard to explain but that kind of welcome goes a long way with me and it's the best part of returning, when you walk up to the door and the security recognizes you and asks how you and your loved ones are doing. We went to the a la carte restaurant La Piazza. This was the first time we tried the a la carte and I have to say it was very very good. We tried the lasagna and it was better than the one I tried at Denny's the week before. Cheesy and great pasta! The pizza was one of the better ones I've had in Cuba. The service was really good and the music was a nice touch. I noticed the musicians were gone from the buffet area and was happy to see they had been tranferred to the Piazza restaurant. They recognized me because I turned around to smiles when they played Hotel California. They know that was my main request when they were at the buffet. Some people were mad there was a shortage of vodka for a few days. Doesn't matter since there is a liquor store a block away where you can buy 1.1 litres of Vodka for $5CUC! We bought some bottles and filled our water bottles and took it to the swim-up bar. If you come here it's best not to have the same attitudes you would have back home in Canada. If you feel you're better than other people and that you matter more than other people, it's best not to come here. Like the idiot who was so mad (I'll NEVER come back here!!) only because he had no remote control and had to get off his big butt to change the channel on the TV. Like, really? And the idiot who was upset about having to replace a TV he had broken in his room. Yes it's gonne be $380 CUC to replace it. You can't just go to Kajiji and but a cheap one in Cuba. Just keep an open mind and remember no one cares about your entitlement. We will be returning to this hotel in November of 2019 and February again in 2020. We just love this hotel for the location, amenities and the people.


    EVALUATION

    Round Indicators

    • february 12 2019

    Vicki K

    “Excellent location, beautiful beach,”


    Allegro Palma Real. We stayed there Jan 16-Jan 23. We enjoyed our stay and the weather was wonderful. The resort is good unless you are counting the elevators that do not work and the noise at night but that is the guests fault, the towels that are not changed and only two in a double room. This being said, the location is excellent, close to the beach and the beach bar and restaurant very convenient. We spent all day on the beach even had lunch there, all inclusive. The food at the main restaurant was good and a lot of variety. Salt and pepper is scarce so it is a good idea to bring salt shaker from home. The room was basic but good. The staff friendly and helpful. It was a very good value for the money we paid.


    BarceloSmAb, Gerente at Allegro Palma Real, responded to this review
    Hola! Thank you very much for sharing this great review of your recent stay at allegro Palma Real. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Guest service

    EVALUATION

    Round Indicators

    • february 7 2019
    • Collingwood, Canada
    • Friends getaway

    CanadaCorinne

    “Hotel from Hell”


    Hello All !! I just got back from Varadero Cuba and had the misfortune to have booked and stayed stayed at : ALLEGRO PALMA REAL Resort ... This hotel is BY FAR the VERY WORST hotel I have EVER stayed at. I have travelled to Varadero at least eight times before my staying at this hotel. It is totally UNFIT to be stayed in, in my opinion !! It is DIRTY (ceilings, walls, doors, fixtures, bathrooms and so on) from top to bottom. T.V's do not work Safes do not work Missing and broken light bulbs in and out of the rooms. Door frames broken with poor repairs done to them. Looked to me that it would be no problem to be able to get into rooms. Patio doors locked closed. Room smelled of urine . Refrigerator COVERED in rust, Bathroom door trim rotting off of the door Mirror on reverse side of bathroom door held up with door trim and when closing the door the trim fell off and mirror dropped to the floor. Was refused a room change until the following day. Climbing into bed just to find out the... bead spread had melted (chocolate) at least thats what I think it was ? ..... with cigarettes burns all over it. Bathroom taps were rusted and hard to turn on and off. Main lobby has a lobby bar and reception and seating area altogether with smoking allowed in the whole area. Pools were dirty (I fished out paper and leaves from the drain) I never did see anyone cleaning them all the two week stay I was there. Wi-Fi was ONLY AVAILABLE in lobby area, could only used wi-fi for short intervals due to cigarette smoke being thick in that area. Oddly enough .... the ONLY GOOD review I would have of this resort is that the food was amazing !! I could go on and on but my advise !! STAY CLEAR OF THIS RESORT. I know I will NEVER return there.


    BarceloSmAb, Gerente at Allegro Palma Real, responded to this review
    Hola! We sincerely appreciate the time you spent to share your comments following your visit to our allegro Palma Real hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. Guest Service

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