Views of Barceló Hotel Complex  Allegro Cozumel Resort
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Allegro Cozumel

Carretera Costera Sur Km 16.5   77600 San Francisco , Palancar   Cozumel  


Places of Interest

18.6 km Cozumel International Airport

300 m Hotel beach

Guest reviews.

There is no better expert than a traveller.

Allegro Cozumel

3.5/5 Round Indicators
| 5274 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

29% Complete

1549

Very good

33% Complete

1788

Average

18% Complete

976

Poor

10% Complete

545

Very poor

7% Complete

416

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    Round Indicators
    adf382018 Fort Worth, Texas. 07/17/2018 Family

    “Had high hopes but were disappointed.”

    Service was marginal at best. Food was not appetizing. Dining room was sweltering even though advertised as air conditioned. We didn’t feel like welcomed guests. Not the level of service or friendliness that you would hope for or expect at a resort.

    allegroczm, Gerente at Allegro Cozumel, responded to this review
     Dear adf382018, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Warm Regards! Rafael Peláez, Operation Manager Allegro Cozumel

    Round Indicators
    Cimarron42 Miami Lakes, Florida. 07/17/2018 Family

    “One of the best places in the world.”

    Excelent option for travel with family, friends or couples. Amazing beach with very good beach service. Great service, price, location, bars and the best scuba diving pro dive Cozumel. Definitely a place to return more than once.

    allegroczm, Gerente at Allegro Cozumel, responded to this review
     Dear Cimarron42, Thank you very much for sharing this great review of your recent stay at Allegro Cozumel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind regards! Rafael Peláez, Operation Manager Allegro Cozumel

    Round Indicators
    07/17/2018 Friends getaway

    “I would not recommended the hotel”

    The hotel had lines for everything from check in, breakfast, lunch, dinner and bars. I would not recommend the hotel because I could not sleep. You could hear everything the neighbors said or did - talking, television, children crying, people talking and arguing etc. I also thought that the hotel is for families with children and that should be made clear.

    allegroczm, Gerente at Allegro Cozumel, responded to this review
     Dear Guest, We were very disappointed to read your experience during your stay at Allegro Cozumel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. We were most concerned to read your remarks on the service you experienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Warm Regards! Rafael Peláez, Operation Manager Allegro Cozumel

    Round Indicators
    Anonomous324 Raleigh, North Carolina. 07/16/2018 Friends getaway

    “WARNING”

    The service when you first get there draws you in but then it goes down hill from there. Many people in our group had got locked out of their rooms for hours at a time because the key cards keep deactivating.the housekeeping ignore the do not disturb signs, they take it off of the door and lay it on your bed after they go in your room, move and even possibly decide to

    allegroczm, Gerente at Allegro Cozumel, responded to this review
     Dear Anonomous324, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Warm regards! Rafael Peláez Operation Manager - Allegro Cozumel

    Round Indicators
    JBJordan77 Austin, Texas. 07/16/2018 Family

    “20 Year Tradition No More”

    My wife and I took our first vacation together and stayed here 20 years ago. We have come back every 3-4 years since then to what we believed to be a relaxing getaway and paradise. The resort has undergone a lot of ownership changes over the years, but maintained its appeal to us. I am sad to say that this last trip over the 4th of July holiday was likely the last time we will go back. In years past we were always amazed at the attentiveness and friendliness of the staff. They were always eager to take your drink order and attend to your every need, whether dining or trying to enjoy any of the properties amenities. Although the hotel has undergone renovation, which was badly needed and exciting for this older property, mgmt clearly no longer places a focus on the guests. In the past, staff consistently walked around and brought you drinks or food whether lounging by the beach or in the pool. This is no longer the case. The swim up bar was actually fun in the past, and the bartenders were attentive and fast with your every request, often talking and joking around with guests. Now, the bartender (one) is there for one or two drink orders max, and actually leaves for 10 or more minutes at a time, leaving patrons waiting to order...or to get out of the pool and visit one of the 10+ people deep lines at other bars away from the pool. This tactic turns the pool bar into a frustrated waiting area for guests, and not the fun and relaxing area it used to be. There was, in the past, also attention placed on directing kids to the kid pools. My wife and I are parents, and actually had our teenage kids with us, but there is a time as an adult when you just want to relax at a pool bar like an adult. That is not possible under current Mgmt. The once fun bar with swings is gone, now a beach towel pickup spot. I have fond memories of sitting on a swing with my wife while having a drink and staring out at the ocean. So there is literally nowhere outside to sit at a bar (that is actually attended by a bartender full time). The restaurants are only booked to 50% or less of capacity, and then you are told that they are full for the evening. The shows are lackluster and nothing like they were in the past. Our friends room flooded during a rainstorm at 1am, and the manager told them they would have to wait until morning to move rooms. The once fun evening bar is now a disco every night. I could go on and on. There is simply no comparison to the attention to service this resort used to have, and we are sad to end two decades of visiting here. FYI - If you are a diver, it is still an amazing place, mainly because you are gone all day everyday, and return to a private bar and snack area. But for those seeking relaxation and being waited on for your every (or most) needs, this is not that place anymore.

    EVALUATION

    Round Indicators

    • july 17 2018
    • Fort Worth, Texas
    • Family

    adf382018

    “Had high hopes but were disappointed.”


    Service was marginal at best. Food was not appetizing. Dining room was sweltering even though advertised as air conditioned. We didn’t feel like welcomed guests. Not the level of service or friendliness that you would hope for or expect at a resort.


    allegroczm, Gerente at Allegro Cozumel, responded to this review
    Dear adf382018, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Warm Regards! Rafael Peláez, Operation Manager Allegro Cozumel

    EVALUATION

    Round Indicators

    • july 17 2018
    • Miami Lakes, Florida
    • Family

    Cimarron42

    “One of the best places in the world.”


    Excelent option for travel with family, friends or couples. Amazing beach with very good beach service. Great service, price, location, bars and the best scuba diving pro dive Cozumel. Definitely a place to return more than once.


    allegroczm, Gerente at Allegro Cozumel, responded to this review
    Dear Cimarron42, Thank you very much for sharing this great review of your recent stay at Allegro Cozumel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind regards! Rafael Peláez, Operation Manager Allegro Cozumel

    EVALUATION

    Round Indicators

    • july 17 2018
    • Friends getaway

    “I would not recommended the hotel”


    The hotel had lines for everything from check in, breakfast, lunch, dinner and bars. I would not recommend the hotel because I could not sleep. You could hear everything the neighbors said or did - talking, television, children crying, people talking and arguing etc. I also thought that the hotel is for families with children and that should be made clear.


    allegroczm, Gerente at Allegro Cozumel, responded to this review
    Dear Guest, We were very disappointed to read your experience during your stay at Allegro Cozumel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. We were most concerned to read your remarks on the service you experienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Warm Regards! Rafael Peláez, Operation Manager Allegro Cozumel

    EVALUATION

    Round Indicators

    • july 16 2018
    • Raleigh, North Carolina
    • Friends getaway

    Anonomous324

    “WARNING”


    The service when you first get there draws you in but then it goes down hill from there. Many people in our group had got locked out of their rooms for hours at a time because the key cards keep deactivating.the housekeeping ignore the do not disturb signs, they take it off of the door and lay it on your bed after they go in your room, move and even possibly decide to


    allegroczm, Gerente at Allegro Cozumel, responded to this review
    Dear Anonomous324, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Warm regards! Rafael Peláez Operation Manager - Allegro Cozumel

    EVALUATION

    Round Indicators

    • july 16 2018
    • Austin, Texas
    • Family

    JBJordan77

    “20 Year Tradition No More”


    My wife and I took our first vacation together and stayed here 20 years ago. We have come back every 3-4 years since then to what we believed to be a relaxing getaway and paradise. The resort has undergone a lot of ownership changes over the years, but maintained its appeal to us. I am sad to say that this last trip over the 4th of July holiday was likely the last time we will go back. In years past we were always amazed at the attentiveness and friendliness of the staff. They were always eager to take your drink order and attend to your every need, whether dining or trying to enjoy any of the properties amenities. Although the hotel has undergone renovation, which was badly needed and exciting for this older property, mgmt clearly no longer places a focus on the guests. In the past, staff consistently walked around and brought you drinks or food whether lounging by the beach or in the pool. This is no longer the case. The swim up bar was actually fun in the past, and the bartenders were attentive and fast with your every request, often talking and joking around with guests. Now, the bartender (one) is there for one or two drink orders max, and actually leaves for 10 or more minutes at a time, leaving patrons waiting to order...or to get out of the pool and visit one of the 10+ people deep lines at other bars away from the pool. This tactic turns the pool bar into a frustrated waiting area for guests, and not the fun and relaxing area it used to be. There was, in the past, also attention placed on directing kids to the kid pools. My wife and I are parents, and actually had our teenage kids with us, but there is a time as an adult when you just want to relax at a pool bar like an adult. That is not possible under current Mgmt. The once fun bar with swings is gone, now a beach towel pickup spot. I have fond memories of sitting on a swing with my wife while having a drink and staring out at the ocean. So there is literally nowhere outside to sit at a bar (that is actually attended by a bartender full time). The restaurants are only booked to 50% or less of capacity, and then you are told that they are full for the evening. The shows are lackluster and nothing like they were in the past. Our friends room flooded during a rainstorm at 1am, and the manager told them they would have to wait until morning to move rooms. The once fun evening bar is now a disco every night. I could go on and on. There is simply no comparison to the attention to service this resort used to have, and we are sad to end two decades of visiting here. FYI - If you are a diver, it is still an amazing place, mainly because you are gone all day everyday, and return to a private bar and snack area. But for those seeking relaxation and being waited on for your every (or most) needs, this is not that place anymore.


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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

    The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for European and Mediterranean hotels. It is possible to combine a discount code with a special discount*** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The application of the discount code is not valid upon arrival at the hotel; the discount is only applicable at the time of booking. 

    ***The hotel will request to see valid official documents to verify compliance with the conditions for the discount codes and special discounts. In the event of not providing valid official documents or non-compliance, the hotel reserves the right to charge the amounts that were deducted from the original reservation.

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