Barceló Hotel Pool  Ixtapa Beach
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Barceló Ixtapa

Boulevard Ixtapa, s/n   40880 Ixtapa, Guerrero ,   México  


Places of Interest

19 km Zihuatanejo International

2 km Marina Ixtapa Golf Course

100 m Palma Real Golf Course (by Robert Trent Jones Jr.)

0 m El Palmar Beach

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Ixtapa

4.5/5 Round Indicators
| 3385 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

56% Complete

1912

Very good

24% Complete

829

Average

11% Complete

384

Poor

5% Complete

173

Very poor

2% Complete

87

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    Round Indicators
    John and Mona N 06/17/2018 Friends getaway

    “Question not a review”

    Considering vacation for 2 weeks with villa superior suite. How big is this room. Is this an actual separate bedroom closed off from the main room. If it’s separate does the bedroom have its own ensuite bathroom? What kind of bed if available for the third person. Travelling with couple and one extra adult. Thanks.

    CMBIxtapa, Director General at Barcelo Ixtapa, responded to this review
     Dear john and Mona N.: Thank you for your interest in staying with us, here we leave the information you required: The room is spacious, for a maximum capacity of 6 people The rooms are not private the bedroom is joint to the main room where one or two sofa beds are located, depending on whether it is a Junior or Master room In both rooms there are only two double beds, change the number of sofas and the number of bathrooms, the master has two bathrooms and two sofa beds and the Junior has one bathroom and one sofa bed. We hope we have solved all your doubts, if you have another question, please contact us at the following email ( ixtapa.dir-sec@barcelo.com ) it will be a pleasure to assist you and even more to receive you in this beautiful destination. Best regards. Luis Avelar/Director

    Round Indicators
    Israel V 06/12/2018 Solo travel

    “"The main thing to improve"..”

    *The hotel is UNDERSTAFFED by and large. They take way too long to wait upon your table especially at the bars. *Costumer service not as expected for the most part. *Bad time to remodel during daytime not giving customers the importance they deserve.

    CMBIxtapa, Director General at Barcelo Ixtapa, responded to this review
     Dear Israel V. Thank you very much for your comments and sharing them with us, in the hotel we did not have a remodeling process, we only made adjustments to our snack restaurant due to problems in the ceiling area and the floor area in the bar, prior to the rainy season that had already been predicted. I understand that this was annoying but at no time were the services denied, there was a pool bar in the villas area, one more bar was available in the palapa restaurant, the lobby bar, the sanca bar and the theater bar. Likewise, there were waiters in the pool area and in the consumption centers described. I apologize if we cause an inadequate impression of our services, I assure you that our main mission is the satisfaction of each and every one of our guests, we will be more careful when planning future work at the hotel. Again we appreciate your preference, we place ourselves at your service so that in your next visit to this beautiful destination you will allow us to be your hosts again and erase that bad impression we have caused. Best regards, Luis Avelar/Director

    Round Indicators
    Johnny D 05/21/2018 Family

    “Fun ”

    Hello I’m Johnny and Noren we just came back from there the week of May 13 - 19 and we had the best time we ate the BEST Japonés food ever loved everything about it are stay there we will be thinking of returning

    CMBIxtapa, Director General at Barcelo Ixtapa, responded to this review
     Dear Johnny D.: Thank you for your comment, for your assessment and especially for your preference to have chosen us as a place for your rest, we are pleased to know that you have enjoyed your stay with us and that our services and food have been to your liking, in Barceló Ixtapa we work only for your satisfaction. We will be waiting for you with open arms in this wonderful destination. It will be a pleasure to serve you again. Best regards Luis Avelar/Director

    Round Indicators
    Veronica R 05/13/2018 Couples

    “Ixtapa and Ziwa a MUST to visit!”

    Hola Fellow Travelers, Our stay at the Barcelo hotel was wonderful. Our room faced the beautiful ocean, the mountains and the long lovely beach and with the sun setting right in front of us every night how could that be beat! Food was good. Shout out to Ramon who always brought me 2 cappuccinos first thing at breakfast at the same time because he knew I would always order a second one! Hey, he was a busy man! Thank you! Really enjoyed the resto by the beach and pool. Always something good to eat, especially the catch of the day and the service was good. The staff in the Premiun Club Lounge were helpful and answered all of my many questions as did Chirro ( a big shout out to you from Tommy Lee) at the Concierge office with whom we booked our day trips etc. Another shout out to Sandra, the front desk manager who was always available to handle any issues. And thank you to so many others who work hard, from service , room staff, garden staff, the men with the hawks, Eduardo, who ran the archery competition daily.... I will beat you Eduardo next time! And of course the house band and the nightly entertainment in the plaza! Such fun! The surrounding area is very well kept, safe and great for eating out if you choose as well as for shopping ie., variety of good shops and of course their typical craft market which is just across the street from the hotel. As for Ziwa, a short cheap cab ride away... another wonderful well kept secret! So much to see and do, wonderful beaches you can get to and spend the day with very good service, food and drinks! . Very laid back, safe with lots of locals enjoying themselves, ex-pats etc. We loved it all and hope to come back again later this year. Happy Travelling! Veronica R. PS if you love deep sea fishing like my husband you will love it too! He caught a 80 lb Mahi Mahi! One happy man! He made the guys back home very jealous after he sent the photo.

    CMBIxtapa, Director General at Barcelo Ixtapa, responded to this review
     Dear Verónica R .: Thank you for your assessment and your preference for having chosen us as your resting place, we are pleased to know that you have enjoyed your stay with us and that everything has seemed wonderful, since our privileged view, our food in which we have put a lot of effort, service, facilities and friendliness of our staff. Thank you again for your preference, for your comments and your recommendation, certainly this is a very safe and worthy place to be visited, we have, as you mentioned, many options to have fun, next time visit our dolphinarium and a make tour of Playa Linda to enjoy our nature and see our crocodile zone, we have many options for fun in this beautiful destination. We will be waiting for you with open arms, in this your new house, Barcelo Ixtapa. Sincerely Luis Avelar / Director

    Round Indicators
    Rebekah B 05/08/2018 Couples

    “Premium Service - Christina Vazquez”

    The staff at Barcelo Ixtapa are gracious, kind and extremely service oriented. We had a wonderful time in the Barcelo Ixtapa Premium Lounge. We felt as if we were royalty the way were treated. Cristina Vazquez in the Premium Lounge helped us tremendously. Her beautiful smile, recommendations and professional demeanor made our stay practically perfect. We definitely will use Barcelo Hotels to visit other parts of the world.

    CMBIxtapa, Director General at Barcelo Ixtapa, responded to this review
     Dear Rebekah B: Thanks in the first place for your preference, we are pleased to know that you have enjoyed your holidays with us, that you have liked our facilities, our staff and services in general, we are glad to know too that you enjoyed our premium level and you have found it satisfactory Thanks again for your comments, we will be waiting for you with open arms to receive you and serve you as you deserve in this beautiful destination. Sincerely Luis Avelar / Director

    EVALUATION

    Round Indicators

    • june 17 2018
    • Friends getaway

    John and Mona N

    “Question not a review”


    Considering vacation for 2 weeks with villa superior suite. How big is this room. Is this an actual separate bedroom closed off from the main room. If it’s separate does the bedroom have its own ensuite bathroom? What kind of bed if available for the third person. Travelling with couple and one extra adult. Thanks.


    CMBIxtapa, Director General at Barcelo Ixtapa, responded to this review
    Dear john and Mona N.: Thank you for your interest in staying with us, here we leave the information you required: The room is spacious, for a maximum capacity of 6 people The rooms are not private the bedroom is joint to the main room where one or two sofa beds are located, depending on whether it is a Junior or Master room In both rooms there are only two double beds, change the number of sofas and the number of bathrooms, the master has two bathrooms and two sofa beds and the Junior has one bathroom and one sofa bed. We hope we have solved all your doubts, if you have another question, please contact us at the following email ( ixtapa.dir-sec@barcelo.com ) it will be a pleasure to assist you and even more to receive you in this beautiful destination. Best regards. Luis Avelar/Director

    EVALUATION

    Round Indicators

    • june 12 2018
    • Solo travel

    Israel V

    “"The main thing to improve"..”


    *The hotel is UNDERSTAFFED by and large. They take way too long to wait upon your table especially at the bars. *Costumer service not as expected for the most part. *Bad time to remodel during daytime not giving customers the importance they deserve.


    CMBIxtapa, Director General at Barcelo Ixtapa, responded to this review
    Dear Israel V. Thank you very much for your comments and sharing them with us, in the hotel we did not have a remodeling process, we only made adjustments to our snack restaurant due to problems in the ceiling area and the floor area in the bar, prior to the rainy season that had already been predicted. I understand that this was annoying but at no time were the services denied, there was a pool bar in the villas area, one more bar was available in the palapa restaurant, the lobby bar, the sanca bar and the theater bar. Likewise, there were waiters in the pool area and in the consumption centers described. I apologize if we cause an inadequate impression of our services, I assure you that our main mission is the satisfaction of each and every one of our guests, we will be more careful when planning future work at the hotel. Again we appreciate your preference, we place ourselves at your service so that in your next visit to this beautiful destination you will allow us to be your hosts again and erase that bad impression we have caused. Best regards, Luis Avelar/Director

    EVALUATION

    Round Indicators

    • may 21 2018
    • Family

    Johnny D

    “Fun ”


    Hello I’m Johnny and Noren we just came back from there the week of May 13 - 19 and we had the best time we ate the BEST Japonés food ever loved everything about it are stay there we will be thinking of returning


    CMBIxtapa, Director General at Barcelo Ixtapa, responded to this review
    Dear Johnny D.: Thank you for your comment, for your assessment and especially for your preference to have chosen us as a place for your rest, we are pleased to know that you have enjoyed your stay with us and that our services and food have been to your liking, in Barceló Ixtapa we work only for your satisfaction. We will be waiting for you with open arms in this wonderful destination. It will be a pleasure to serve you again. Best regards Luis Avelar/Director

    EVALUATION

    Round Indicators

    • may 13 2018
    • Couples

    Veronica R

    “Ixtapa and Ziwa a MUST to visit!”


    Hola Fellow Travelers, Our stay at the Barcelo hotel was wonderful. Our room faced the beautiful ocean, the mountains and the long lovely beach and with the sun setting right in front of us every night how could that be beat! Food was good. Shout out to Ramon who always brought me 2 cappuccinos first thing at breakfast at the same time because he knew I would always order a second one! Hey, he was a busy man! Thank you! Really enjoyed the resto by the beach and pool. Always something good to eat, especially the catch of the day and the service was good. The staff in the Premiun Club Lounge were helpful and answered all of my many questions as did Chirro ( a big shout out to you from Tommy Lee) at the Concierge office with whom we booked our day trips etc. Another shout out to Sandra, the front desk manager who was always available to handle any issues. And thank you to so many others who work hard, from service , room staff, garden staff, the men with the hawks, Eduardo, who ran the archery competition daily.... I will beat you Eduardo next time! And of course the house band and the nightly entertainment in the plaza! Such fun! The surrounding area is very well kept, safe and great for eating out if you choose as well as for shopping ie., variety of good shops and of course their typical craft market which is just across the street from the hotel. As for Ziwa, a short cheap cab ride away... another wonderful well kept secret! So much to see and do, wonderful beaches you can get to and spend the day with very good service, food and drinks! . Very laid back, safe with lots of locals enjoying themselves, ex-pats etc. We loved it all and hope to come back again later this year. Happy Travelling! Veronica R. PS if you love deep sea fishing like my husband you will love it too! He caught a 80 lb Mahi Mahi! One happy man! He made the guys back home very jealous after he sent the photo.


    CMBIxtapa, Director General at Barcelo Ixtapa, responded to this review
    Dear Verónica R .: Thank you for your assessment and your preference for having chosen us as your resting place, we are pleased to know that you have enjoyed your stay with us and that everything has seemed wonderful, since our privileged view, our food in which we have put a lot of effort, service, facilities and friendliness of our staff. Thank you again for your preference, for your comments and your recommendation, certainly this is a very safe and worthy place to be visited, we have, as you mentioned, many options to have fun, next time visit our dolphinarium and a make tour of Playa Linda to enjoy our nature and see our crocodile zone, we have many options for fun in this beautiful destination. We will be waiting for you with open arms, in this your new house, Barcelo Ixtapa. Sincerely Luis Avelar / Director

    EVALUATION

    Round Indicators

    • may 8 2018
    • Couples

    Rebekah B

    “Premium Service - Christina Vazquez”


    The staff at Barcelo Ixtapa are gracious, kind and extremely service oriented. We had a wonderful time in the Barcelo Ixtapa Premium Lounge. We felt as if we were royalty the way were treated. Cristina Vazquez in the Premium Lounge helped us tremendously. Her beautiful smile, recommendations and professional demeanor made our stay practically perfect. We definitely will use Barcelo Hotels to visit other parts of the world.


    CMBIxtapa, Director General at Barcelo Ixtapa, responded to this review
    Dear Rebekah B: Thanks in the first place for your preference, we are pleased to know that you have enjoyed your holidays with us, that you have liked our facilities, our staff and services in general, we are glad to know too that you enjoyed our premium level and you have found it satisfactory Thanks again for your comments, we will be waiting for you with open arms to receive you and serve you as you deserve in this beautiful destination. Sincerely Luis Avelar / Director

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