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New protocols and reinforcement measures that comply with WHO recommendations.



We will respond to any questions concerning your booking or the safety of our hotels.

Our commitment: that you’ll enjoy your stay with peace of mind

We Care About You, Barceló Hotel Group’s concept of health and safety.

Our own seal that represents and guarantees all our experience and research in health, safety and hygiene, adapted to the new situation.

A programme with new protocols and reinforcement measures that complies with WHO recommendations, as well as those of international organisations such as the WTTC (World Travel & Tourism Council), and governmental institutions in each country in which we operate.

Get ready for your return home

Before going back home, remember that some destinations require a COVID test certificate. Therefore, in collaboration with the laboratories, we can offer you the possibility of getting a COVID test at our hotels.


Your COVID test in the hotel

Request your COVID test at the hotel reception before 11 a.m. Depending on the collaborating centre, you will either be provided with a test kit or the health professionals will visit your hotel.


Receive your certificate

Once you have completed the test, you will receive an email or SMS within 24 hours with the results and valid certificate so you can return home without restrictions. You will need to download it to present during your trip.


Centres collaborating with our hotels

- Eurofins/Megalab: Available at hotels in mainland Spain.

Price: PCR €85

- CIMA20 Laboratory: Available at Occidental Playa de Palma hotel

Price: PCR €60

- Medical Center Heramed Royal Beach hotel

Price: PCR €46 / Antigen €25

- Cihangirlab Test Center Barceló Istanbul and Occidental Taksim hotels

Price: PCR €25


This is how we guarantee a healthy experience at our hotels

Disinfecting footwear and baggage

Hand sanitising stations

Safe distance and directional signage

Digital check-in & check-out*

(*) At hotels with the available technology

COVID test service at the hotel reception

Room key on your mobile*

(*) At hotels with the available technology

Digital communication

Express check-out

Deep key disinfection

Reinforcement of cleaning and sterilising protocols

Increased natural ventilation time.

Digital communication via Barceló APP.

Reduced stationery and paper items.

Reinforcement of cleaning and sterilising protocols

Sealed supplementary textiles (blanket, quilt)

TV and air conditioning remote controls wrapped and sealed.

Emptying and disinfection of the minibar between guests.

Set of exclusive cleaning materials per room.

Complimentary disinfection of most commonly used surfaces and objects.

Use of hospital cleaning products.

Flexible cleaning service for safety: room, sheets and towels.

Restaurant service adapted to guests and with additional safety measures.

Hand sanitising stations

Signage to direct guests.

At the buffet, we are promoting show cooking and the individual presentation of food.

Additional partitioning and sneeze guards in all areas of the buffet. 

Compulsory to wear a mask at all times except at the table

Continuous supervision of measures.

Flexible service options: Room service, Grab & go.

Control of room capacity.

Signage in check-in and check-out areas.

Seating allocation protocol.

Contactless payment.

Adapted room layout with safe distances.

Table set-up adapted for safety purposes.

Individual paper tablecloth.

Individual paper napkin

QR code to access menus.

Signage in check-in and check-out areas.

Condiments in individual sachets.

Newly designed signage, according to regulations.

Adapted room layout.

Monitoring of directional flows in the entry and exit of guests attending other events.

Redistribution of seats, according to m2.

Scheduling of coffee break, lunch and dinner shifts.

Digital meeting experience via Barceló App: scheduling, information, streaming of meetings.

Gel stations.

Coffee break: single-format food.

Mask and gel at the disposal for guests in the function rooms and communal areas, upon request.

Signage for the management of capacity, flows, seating and safety distances.

Safety signs.

Adapted set-up in rest areas, reception and booths.

Digital menu.

Gel stations.

List of treatments adapted to regulations for your safety

List of treatments adapted to regulations for your safety

Mask use compulsory.

Control of room capacity.

Optimisation of opening hours.

Directional arrow signs for guests.

Individual bag with towel, flip flops and swimming cap.

Management of capacities and distances at the swimming pool.

Stricter cleaning and sterilising protocols.

Compulsory use of a towel on the sun loungers.

Activity programmes adapted to regulations for safety.

Capacity management. 

Booking of activities via App.

Safety signage.

Spaces and equipment cleaned and disinfected between use.

Air circulation and natural ventilation.

Mask use compulsory.

Gel stations.

Management of capacity and booking via the Barceló app.

Disinfection of machines.

Towel and mask use compulsory.

Towel and mask use compulsory.

Gel stations.

We Care About You 65+

All the We Care About You measures plus:


Personalised monitoring and attention by the hotel team.


Priority in assigning rooms with easy access and close to the hotel’s main services.




  • Healthy option available in the hotel restaurants
  • Priority assignment to tables with easy access and with better natural ventilation.

Priority room service requests


Priority assignment of sunloungers with easy access


Adapted entertainment programme, prioritising activities in outdoor areas, small groups and avoiding the exchange of equipment: digital bingo, screen-based challenge competitions, cooking workshops and much more.


What happens if I made a booking on and I am ultimately not able to travel as a result of the coronavirus (COVID-19)? What happens if I made a booking on and I am ultimately not able to travel as a result of the coronavirus (COVID-19)?

If your booking has been affected by COVID-19, and subject to prior justification, Barceló Hotel Group has made changes fully flexible, offering 100% flexibility to postpone your booking up to 24 hours before your arrival for individual bookings with check-in dates until 31 December 2021. You will have the option to change the date of your booking so that, when this has all passed, you can enjoy your stay within 12 months from check-in date and, of course, still benefit from the best price guaranteed.

How do I request a booking voucher? How do I request a booking voucher?

For any changes or to manage your booking, please contact our Call Centre by calling the customer service number in your country. We are currently receiving an unprecedented number of requests and we are trying to process them as quickly as possible. If you have requested a refund for your booking and we have not yet replied, please understand that our team is handling an exceptionally high volume of requests. We would like to thank you for your patience and understanding at this time.

How should I manage a booking made through an online agency or other travel agent? How should I manage a booking made through an online agency or other travel agent?

If you have made your booking through an online agency or other travel agent, we recommend you contact the booking provider for information on their change policy.

What safety measures have been implemented at the hotels? What safety measures have been implemented at the hotels?

We have launched a new concept called We Care About You. This project includes all the measures applied to establish a safe working environment for our employees and suppliers, while also offering an experience that meets the current needs of our guests without forgetting our main objective: making everyone feel safe and making sure guests enjoy their experience. If you would like more information about our programme, please consult the safety measures.

What are the indications regarding the use of a mask in Spain? What are the indications regarding the use of a mask in Spain?

The health authorities determine the use of masks at all times. Currently, the general recommendations in Spain establish that masks are compulsory for people over the age of 6 in outdoor areas and public use areas.


It is also mandatory to use a mask on public, air, sea and rail transport, as well as in a private vehicle, if occupants are not of the same household.


The following general exceptions are established: people with disabilities or respiratory diseases, as well as practicing sports or consuming food and beverages.


These measures and exceptions may vary depending on the region. We recommend that you check the situation in each region before your trip and always carry a mask with you so that you can use it if necessary during your stay.

Do I need a COVID test to travel to my destination? Do I need a COVID test to travel to my destination?

Check the health control regulations for travelling to your destination here.

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