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Barceló Hotel Pool  Royal Hideaway Playacar Resort
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Lote Hotelero No. 6, Desarrollo   77710 Playacar , Playa del Carmen   Quintana Roo  


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60.5 km Cancun International Airport 

10 minutes Playa del Carmen

Guest reviews.

There is no better expert than a traveller.

Royal Hideaway Playacar - Adults only

4.5/5 Round Indicators
| 6107 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

73% Complete

4462

Very good

16% Complete

1034

Average

5% Complete

353

Poor

2% Complete

160

Very poor

1% Complete

98

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    Round Indicators
    Travelhunnie New York, NY. 05/22/2019 Couples

    “Many misses.. few hits”

    I’ve been to Mexico and the Caribbean several times. After much consideration and research I chose RH- despite the sprinkled occasional bad review.I booked through Barcelo.com being that becoming a member was free and offered some nice perks and better prices. It was my wedding anniversary and both my husband and I were celebrating our birthdays which were noted on our reservation. Not once was this acknowledged. It started at check in., we were told we could upgrade the next day for a nominal fee. -the next day no one knew what we were speaking about and they were arguementatibe. We were told that we had 5% of our stay to use as credit in the resort. There was no understanding of this credit wherever we went in the resort. We were told we had a private concierge in our bungalow #31, which is a high category room. He was never there.The water in the sink ran yellow in the morning.. air conditioning barely worked and the mini fridge was hot. The resort itself is quaint with much potential. It’s a very cute colonial style with little puddles and bridges. The food was horrible except the grill; hibachi and Mexican. Turndown service nightly was cute.. morning room service was good. Many guests complained throughout the day at the pool on one thing or the other. Let’s not even discuss check out that took 40 minutes while our poor shuttle waited to take us to the airport. There are some amazing staff members that should be transplanted elsewhere. Most were the pool staff who always were gracious to go above and beyond to make you happy.. Jonathan and Marco. Angel at Ventanas is a doll.. Omar the head chef a the grill was so sweet.. Fatima at the Allegro bar was so knowledgeable and sincere. Giovanna at the Spa was very good, There is truly not much nightlife. The dinner show is a total waste of time. Don’t do it. If you are 50 years plus who prefer low low key just to relax stay here and only go to the pool and grill r staurant and you might be ok.
    Round Indicators
    Susanp1974 Middletown, New Jersey. 05/22/2019 Couples

    “4th Stay at Royal Hideaway”

    Spent 9 days in May 2019 for our wedding anniversary. Gabriel our concerige in Villa 24 was on top of everything. He made all our dinner reservations at check in for 8pm which is what we requested. Gabriel made us feel so special on our actual anniversary. Decorated our room beautifully with rose petals and champagne. Pool/Beach: Plenty of chairs on the beach as most people want to sit around the pool. Seaweed was bad but no fault to RH. Walking along long stretches of the beach and it's the same everywhere. We were up by 6am to claim chairs around infinity pool. We do not put a book or lotion on a chair and go back to bed. We watched so many people saving chairs and not showing back up till 10 ish. The resort is excellent at assisting with finding chairs and removing a book to allow someone else to sit there. Great job!!! Wanted to acknowledge Geneiro who is one of the best servers around pool. He is awesome. Sergio also extremely on top of everything and always keeps you hydrated with water and alcohol. Overall great job by them. Restaurants: We ate at Azia for our anniversary.They sat us in the special room in the back which was nice and romantic. David was our waiter and he made our dinner extra special. Great way to spend our 12th anniversary. My only negative feedback is about Palazzo. I use to love going to dinner there but this year menu and food was so so. Menu should be revised. The restaurants ambience does not match the food options. The Grill, Spices, and Las Vantanas were all very nice dinners as well. Every restaurant except Spices was extremely hot and humid. Made dinners quite uncomfortable. I heard other guests complaining as well. Not sure if something was going on with unit. Room: Clean and updated. Plenty of space.
    Round Indicators
    Cruiser65582744385 05/22/2019 Friends getaway

    “Poor Service and very rude customers”

    Overall the venue is okay; the service is absolutely terrible and the customers are extremely rude. You need to advertise that this resort is purely for senior citizens. Very boring day and night time entertainment.

    Community M, Gerente at Royal Hideaway Playacar, responded to this review
     Dear Guest, Thank you for taking the time to share your comments about us. It is with regret however that some aspects of our hotel did not meet your expectations; We are working with all the staff to give you the best service. We would like to follow up on your comments, you can write to playacar.socialmedia@royalhideaway.com since it is very important for us your opinion. Let us change your expectations about us, writing to our email. . Warmest Regards!

    Round Indicators
    Antanas L 05/21/2019 Couples

    “Still very good but not quite as good as before.”

    Went tho R.Hideaway from Apr. 27th to May 4th 2019. Had been there for a week about 10 years ago. Everything was still quite good but seems like it has slipped a little. Food had really been exceptional then and now it is just good. The Mexican restaurant was SOOO very very slow. We were there for over 2 hours for just an average meal. The restaurant that stood out was the Spanish restaurant, where the food was very good but still not outstanding. We have been, among other places, in the general area of Mexico about 10 times in as many years and, perhaps because of this, this was not so inspiring this time. Reception and service was good and the rooms were clean and comfortable. However, even though the rooms had air-conditioning, the temperature could be set to anything you wanted but always stayed at 22.5 C (Fahrenheit 73) degrees. We checked with a number of guests and they all said that they had the same issue. Not much of a problem but there were some times it would have been more comfy fo change this. Beds and mattresses were very clean and comfortable. The mini fridge was pretty well stocked most of the time. The one thing that really stood out for us was the concierge of our villa. Miguel Domingo was our shining star. Any questions we had, he answered for us. A couple of times we needed things that were not available at the resort and he made it a point to get these for us. Wonderful personality and did a great job of checking our flight status, taking care of our return to the airport transportation, all the reservations for all the restaurants that we went to, etc., etc. Super employee and a great draw for someone to want to be in his villa when they come back. All in all, a good stay and certainly no regrets for having spent a week here.

    Community M, Gerente at Royal Hideaway Playacar, responded to this review
     Dear Antanas, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    Round Indicators
    Exploration282103 05/20/2019 Couples

    “Perfect again”

    We just returned from an anniversary trip to Royal Hideaway Playacar. This was not our first visit there and hopefully won’t be our last. Our stay was very enjoyable. We love the staff, they are so kind and work so hard to ensure that your stay is perfect. The resort is beautiful with well maintained grounds. We enjoy the small intimate setting, the low key entertainment, and the fine dining. Our room was sufficiently cool, clean, spacious enough for our needs, and with comfortable beds and pillows. We don’t love the noisy ceiling fans but in the grand scheme of things, that’s only a small thing. The pools are nice, clean (I saw them test the water each day we were there), and with comfortable poolside seating. It can be difficult to find a place at the pool as guests leave their personal belongings there at the crack of dawn, a situation easily remedied if the resort would somehow limit the time unoccupied chairs might be “saved. We enjoyed our meals, and appreciate the dining experience, including the dress code and reservation policy. We don’t take the time often enough at home to enjoy dining as opposed to eating so this is nice for us. At the spa we had a couples massage (Rosa and Giovanna) and have never had better. The check in/check out process was quick and easy. There was a considerable amount of seaweed on the beach but a group of men worked tirelessly to clear it. For us, the resort is the perfect place to go to relax, recharge, and enjoy each other’s company.

    Community M, Gerente at Royal Hideaway Playacar, responded to this review
     Dear Guest, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    EVALUATION

    Round Indicators

    • may 22 2019
    • New York, NY
    • Couples

    Travelhunnie

    “Many misses.. few hits”


    I’ve been to Mexico and the Caribbean several times. After much consideration and research I chose RH- despite the sprinkled occasional bad review.I booked through Barcelo.com being that becoming a member was free and offered some nice perks and better prices. It was my wedding anniversary and both my husband and I were celebrating our birthdays which were noted on our reservation. Not once was this acknowledged. It started at check in., we were told we could upgrade the next day for a nominal fee. -the next day no one knew what we were speaking about and they were arguementatibe. We were told that we had 5% of our stay to use as credit in the resort. There was no understanding of this credit wherever we went in the resort. We were told we had a private concierge in our bungalow #31, which is a high category room. He was never there.The water in the sink ran yellow in the morning.. air conditioning barely worked and the mini fridge was hot. The resort itself is quaint with much potential. It’s a very cute colonial style with little puddles and bridges. The food was horrible except the grill; hibachi and Mexican. Turndown service nightly was cute.. morning room service was good. Many guests complained throughout the day at the pool on one thing or the other. Let’s not even discuss check out that took 40 minutes while our poor shuttle waited to take us to the airport. There are some amazing staff members that should be transplanted elsewhere. Most were the pool staff who always were gracious to go above and beyond to make you happy.. Jonathan and Marco. Angel at Ventanas is a doll.. Omar the head chef a the grill was so sweet.. Fatima at the Allegro bar was so knowledgeable and sincere. Giovanna at the Spa was very good, There is truly not much nightlife. The dinner show is a total waste of time. Don’t do it. If you are 50 years plus who prefer low low key just to relax stay here and only go to the pool and grill r staurant and you might be ok.


    EVALUATION

    Round Indicators

    • may 22 2019
    • Middletown, New Jersey
    • Couples

    Susanp1974

    “4th Stay at Royal Hideaway”


    Spent 9 days in May 2019 for our wedding anniversary. Gabriel our concerige in Villa 24 was on top of everything. He made all our dinner reservations at check in for 8pm which is what we requested. Gabriel made us feel so special on our actual anniversary. Decorated our room beautifully with rose petals and champagne. Pool/Beach: Plenty of chairs on the beach as most people want to sit around the pool. Seaweed was bad but no fault to RH. Walking along long stretches of the beach and it's the same everywhere. We were up by 6am to claim chairs around infinity pool. We do not put a book or lotion on a chair and go back to bed. We watched so many people saving chairs and not showing back up till 10 ish. The resort is excellent at assisting with finding chairs and removing a book to allow someone else to sit there. Great job!!! Wanted to acknowledge Geneiro who is one of the best servers around pool. He is awesome. Sergio also extremely on top of everything and always keeps you hydrated with water and alcohol. Overall great job by them. Restaurants: We ate at Azia for our anniversary.They sat us in the special room in the back which was nice and romantic. David was our waiter and he made our dinner extra special. Great way to spend our 12th anniversary. My only negative feedback is about Palazzo. I use to love going to dinner there but this year menu and food was so so. Menu should be revised. The restaurants ambience does not match the food options. The Grill, Spices, and Las Vantanas were all very nice dinners as well. Every restaurant except Spices was extremely hot and humid. Made dinners quite uncomfortable. I heard other guests complaining as well. Not sure if something was going on with unit. Room: Clean and updated. Plenty of space.


    EVALUATION

    Round Indicators

    • may 22 2019
    • Friends getaway

    Cruiser65582744385

    “Poor Service and very rude customers”


    Overall the venue is okay; the service is absolutely terrible and the customers are extremely rude. You need to advertise that this resort is purely for senior citizens. Very boring day and night time entertainment.


    Community M, Gerente at Royal Hideaway Playacar, responded to this review
    Dear Guest, Thank you for taking the time to share your comments about us. It is with regret however that some aspects of our hotel did not meet your expectations; We are working with all the staff to give you the best service. We would like to follow up on your comments, you can write to playacar.socialmedia@royalhideaway.com since it is very important for us your opinion. Let us change your expectations about us, writing to our email. . Warmest Regards!

    EVALUATION

    Round Indicators

    • may 21 2019
    • Couples

    Antanas L

    “Still very good but not quite as good as before.”


    Went tho R.Hideaway from Apr. 27th to May 4th 2019. Had been there for a week about 10 years ago. Everything was still quite good but seems like it has slipped a little. Food had really been exceptional then and now it is just good. The Mexican restaurant was SOOO very very slow. We were there for over 2 hours for just an average meal. The restaurant that stood out was the Spanish restaurant, where the food was very good but still not outstanding. We have been, among other places, in the general area of Mexico about 10 times in as many years and, perhaps because of this, this was not so inspiring this time. Reception and service was good and the rooms were clean and comfortable. However, even though the rooms had air-conditioning, the temperature could be set to anything you wanted but always stayed at 22.5 C (Fahrenheit 73) degrees. We checked with a number of guests and they all said that they had the same issue. Not much of a problem but there were some times it would have been more comfy fo change this. Beds and mattresses were very clean and comfortable. The mini fridge was pretty well stocked most of the time. The one thing that really stood out for us was the concierge of our villa. Miguel Domingo was our shining star. Any questions we had, he answered for us. A couple of times we needed things that were not available at the resort and he made it a point to get these for us. Wonderful personality and did a great job of checking our flight status, taking care of our return to the airport transportation, all the reservations for all the restaurants that we went to, etc., etc. Super employee and a great draw for someone to want to be in his villa when they come back. All in all, a good stay and certainly no regrets for having spent a week here.


    Community M, Gerente at Royal Hideaway Playacar, responded to this review
    Dear Antanas, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    EVALUATION

    Round Indicators

    • may 20 2019
    • Couples

    Exploration282103

    “Perfect again”


    We just returned from an anniversary trip to Royal Hideaway Playacar. This was not our first visit there and hopefully won’t be our last. Our stay was very enjoyable. We love the staff, they are so kind and work so hard to ensure that your stay is perfect. The resort is beautiful with well maintained grounds. We enjoy the small intimate setting, the low key entertainment, and the fine dining. Our room was sufficiently cool, clean, spacious enough for our needs, and with comfortable beds and pillows. We don’t love the noisy ceiling fans but in the grand scheme of things, that’s only a small thing. The pools are nice, clean (I saw them test the water each day we were there), and with comfortable poolside seating. It can be difficult to find a place at the pool as guests leave their personal belongings there at the crack of dawn, a situation easily remedied if the resort would somehow limit the time unoccupied chairs might be “saved. We enjoyed our meals, and appreciate the dining experience, including the dress code and reservation policy. We don’t take the time often enough at home to enjoy dining as opposed to eating so this is nice for us. At the spa we had a couples massage (Rosa and Giovanna) and have never had better. The check in/check out process was quick and easy. There was a considerable amount of seaweed on the beach but a group of men worked tirelessly to clear it. For us, the resort is the perfect place to go to relax, recharge, and enjoy each other’s company.


    Community M, Gerente at Royal Hideaway Playacar, responded to this review
    Dear Guest, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

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