Barceló Hotel Pool  Royal Hideaway Playacar Resort
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Lote Hotelero No. 6, Desarrollo   77710 Playacar , Playa del Carmen   Quintana Roo  


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60.5 km Cancun International Airport 

10 minutes Playa del Carmen

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Royal Hideaway Playacar - Adults only

4.5/5 Round Indicators
| 5897 Reviews

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Excellent

73% Complete

4308

Very good

17% Complete

1004

Average

5% Complete

335

Poor

2% Complete

153

Very poor

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    402jacquelync Estados Unidos. 03/19/2019 Couples

    “Vacation is the best”

    This place is awesome. Pool/beach area is great. So are the rooms. We miss it already. Jonathan, Marco, Carlos, and Patsy all did a great job at the pool making all of the activities super fun. Magnolia is the best waitress at the pool!!!! She remembered our orders every day. Angel, our waiter at Las Ventanas, was also great. Housekeeping in Villa 23 did such a good job too! Came during the day, and while we were at dinner every night. I miss it and want to come back already!!!!
    Round Indicators
    Marie N Kalamazoo, Michigan. 03/19/2019 Couples

    “Adult Getaway”

    We were able to totally wind down and relax at the Royal Hideaway in Playacar! The service was exceptional with very friendly staff who went out of their way to please us. We appreciated being in a smaller sized resort where staff remembered our names and preferences.
    Round Indicators
    Timothy C 03/19/2019

    “Great Food. Amazing Service”

    This was an amazing trip from start to finish. The food was great at each of the restaurants, and the service throughout the resort is impeccable. Javier(Beach Waiter) provided attentive service and always tried to make sure we had what we needed by anticipating our orders. In Spices, Alejandro saw to all of our needs and made the night feel very special. This was our finest vacation to date, and we will certainly be returning.
    Round Indicators
    1diva ny. 03/18/2019 Couples

    “Fabulous 68 th and 69 th Visits! Bring on our70 !!!”

    We were so happy to return to our home in Playa for the 68 th and 69 th time. We had a fantastic time, as we enjoyed the phenomenal service and culinary treasures provided by our wonderful Royal Hideaway family. We arrived late December and rang in the New Year with fantastic weather, admittedly it was much warmer than usual, but where isn’t that the case these days? We were at Royal Hideaway until late in the 3rd week of January and then retuned during the first week of February for the entire month of February. So, as many of you know, we spend a considerable amount of time at Royal Hideaway. Yes, several months a year over 4 visits. We feel that we know RH just as we know our home in New York, as we have spent almost 6 years in days at RH. Yes that is way over 2, 00 days. So we must love Royal Hideaway and know it very well. Days were spent lounging by the infinity pool, overlooking the majesty of the sea and sand, and our evenings were thoroughly enjoyable as we dined on wonderful cuisine, enjoyed fantastic martinis( yes… still the apple for Mark and the watermelon for me) as well as our favorite wine… sauvignon blanc. We truly enjoyed Ernesto and Cesar’s piano and keyboard skills, at Ventanas piano bar and after yummy dining, enjoyed our late evenings at Bar Allegria, where we usually conclude our evenings meeting old friends and new alike, over a cocktail of our choice. For us that is usually an after dinner drink of either a Bailey’s on the rocks or a Liquor 43 on the rocks. If you enjoy either of those, I also recommend that you try, as we just did, a mini beer. No. Neither Mark nor I drink beer, but were introduced to a mini beer which is liquor 43, topped with Bailey’s. Hence the analogy to a mini beer. Yummy! Anyhow… I digress. Let’s get into the meat and potatoes of this review. The weather could not have been more fantastic in January and February; albeit, it was unusually warm. I was in the pool, doing aqua gym daily, and floating around on my float. You may want to also bring one, if you too enjoy lounging in the pool, floating around. Many years ago, floats were available at RH; although, I always brought my own; however, if you want to enjoy this relaxation, you should bring yours. Pro Dive, the diving center on the premises will be happy to have it blown up for you. Just give it to one of the wonderful pool concierge staff and he/ she will happily arrange that for you. Speaking about the pool concierge staff, many of you RH veterans will be thrilled to know that Charlie (Carlos… he has also gone under his Spanish name at times) is back and is as wonderful as ever. His innate ability to lead guests into a way of enjoying themselves just oozes out of his pores. He is a real asset and we are so happy he has returned. He was even trying to bring back Love is In the Air. We did the dance a few times, and hopefully, he can manage to bring it back into the daily pool schedule. Jonathan is still there and he too is a true asset. Newer to the fold, are Marcos… super guy and also a great dancer and Patsy, who by the way is a dentist when she is not being a pool concierge. Yes. We were surprised to hear this as well, but she is saving for a house. We met Viridiana towards the end of our stay and we welcome her to the team. Let’s talk a bit about the dining at RH. Breakfast is offered either at the Deck, where Christian is at the helm as the consummate super professional, heading up his team. He is a true leader, who by example paves the path for his staff. Here breakfast is offered as a buffet with an omelet, pancake, French toast, etc. station. Rosie is super here. In addition there is a full smoothie, green juice (color and veggies of your choice bar), as well as a full beverage bar. While we are very simple morning beverage people, unsweetened iced tea for me and decaf for Mark,( oh… yes there is that champagne with a bit of cranberry juice… healthy as well to toast to each other each morning) we often see guests enjoying cappuccino and a variety of exotic juice smoothies, etc. The buffet is pretty varied and it has an extensive array of fresh fruits, cheeses, meats, salmon (lox), as well as traditional hot breakfast offerings. Spices serves breakfast as well in an a la carte fashion. Here you can savor a leisurely breakfast either indoors in the AC or al fresco on the terrace overlooking the sand and sea. It’s the start to your day and of course, it’s your choice. Oh, by the way, did I happen to mention that there is 24 hour room service from which you can certainly order breakaway, or for that matter, lunch, dinner or snacks, around the clock?… It’s not our style, but, that’s what makes horse racing… as the expression goes. Lunch is either at the Deck, with a menu that can also be delivered to your pool or beach lounge chair, or upstairs at Spices. There is a small salad bar at the Deck that is not meant as a buffet, as there is a full menu for lunch at the Deck, but rather as an accompaniment to your menu items. There is also a pizza oven, where you can get pizza your way. My way, is very well done, with pepperoni and mushrooms. Delish!!!Spices serves a multi course Caribbean/ Mexican menu. Personally, I love the shrimp tacos (without chipotle, as I don’t like anything spicy) as well as the shrimp skewers. The salmon is lovely as well. Don’t forget the coconut ice cream!!!Two days a week we also enjoyed a super barbeque. One day it was ribs (yummy) and chicken, while the other it was shrimp / vegetable skewers and fresh fish. Dinner is an event at Royal Hideaway. You won’t be eating a burger, a pizza or a quick snack. You will be dining. If you are looking for that, you may wish to choose another property or just order room service, where those options are available. Yes, dinner will probably be about a two hour, (or perhaps a bit longer) journey. Buffets are not available for diner at Royal Hideaway and we say thank goodness that they are not! Royal Hideaway has never been, and hopefully it never will become, a property in which buffets are offered for dinner. It has always prided itself in fine dining with an all-inclusive experience that stands far apart from ordinary and different from that offered in those big mega hotels. Dinner options include Las Ventanas; which now offers Spanish style cuisine, featuring a variety of salads, soups, fish and meats. It is more noveau cuisine and the setting is one of our favorites. One of our very favorite waiters, Alberto Barragan serves here. He is super professional, extremely knowledgeable and kind. He always insures that our dining here is par excellence! Thank you Alberto. He is a true asset to our RH family. Nickolas Gonzalez is also a super professional waiter to whom we want to extend our appreciation. Ventanas is also the home of the piano bar, where we enjoy a nightly before dinner martini regardless of we here we are dining for the evening. We’d love to meet you so we hope that you will join us at the piano bar . Alejandro Sanchez, Director of Gastronomy, became an integral member of our RH family over a year ago. He is Michelin star rated and has brought his vast experience and culinary expertise to this restaurant and to RH in total. You can often see him waking very briskly around the hotel, and he tells me that he walks miles a day just by checking everything out throughout RH. Way to go Alejandro! Palazzo: Here you will find Italian style cuisine, there are wonderful starters, such as Carpaccio, soups, salads, eggplant, mushrooms mussels (yummy) etc. There are multiple pasta options, all really tasty as well as fish, beef and chicken options. Yes. There are vegetarian options here, as well as in all of the dining venues. Don’t forget to save room for Baked Alaska, which is always served with quite a flair, flaming and delicious. Don’t forget to film it. The tiramisu is fabulous as well. We are pretty simple when it comes to dessert and can attest to the deliciousness of the ice cream. Your waiter here, as well as in all of the venues, will offer you a digestive (after dinner drink). There are so many to choose from. Have you tried Tequila cream? Many people love it! Of course, Eduardo, Sebastian, Wilber and Ricardo are all extremely professional and provide each and every guest with a wonderfully planned dining experience. If you want to capture a spectacular view of the entire property and see Cozumel all ablaze lighted at night, you may wish to dine on the terrace, as Palazzo’s vantage point, at the very apex of the property, affords a spectacular view. Azia: In Azia you can enjoy Thai cuisine or Japanese. We love the sushi and have become accustomed to the fact that it is served with cream cheese here, so we always ask for sushi without cream cheese. If you too, prefer it sans cream cheese, just tell you waiter and you will be happily accommodated. You can also enjoy a full hibachi (here referred to as teppanaki) dinner that the chef will prepare with flair on the table, around which you will be seated .Just choose your protein, chicken, fish, beef etc. and voila your magic begins. Of course there are full menu options and they are all wonderful. I love the soba noodles. Want something just a bit private? Ask to dine in the tatami room. Here you will be seated on low slung chairs (they do have backs) and you will be in your very own secluded dining room. You will need to remove your shoes prior to entering. Paola is a super professional waitress who always strives to insure that our dining is just as we like it. Thank you Paola. We are grateful to Chef Adrian Chi, who remains at Azia, and is always there to surprise us with a fabulous experience. The Grill: This is the restaurant that is al fresco and is known as the Deck during the day, and it is the steak fish, seafood restaurant in the evening. It is magically transformed into a romantic, yet casual venue during the evening. Its location is spectacular as here you have the sand and sea directly at your footsteps. You can choose to sit directly outdoors on the deck area or if you prefer, you can dine in a more covered and semi enclose area; however, one that still remains al fresco. This restaurant does not open until 7:00 pm as it is still the Deck until 6:00 and sometimes magical transformations take a bit of time. Spices: This is the Mexican restaurant. After all, you are in Mexico and as the saying goes, “When in Rome!” Ha, ha, ha! It too enjoys a spectacular location, directly above The Grill and directly overlooking the majesty of the sand and sea. This spectacular spot is truly quite gorgeous at night, and here too, you can enjoy the illumination of Cozumel at night and gaze upon the passing cruise ships out at sea. It too is a bit more casual. Club Royale: This is the dinner theater and once a week a dinner show is offered. It is usually a Mexican Fiesta show with a four course menu, usually featuring a salad, a soup a main course (often surf and turf) and of course dessert. Shows are here other nights of the week as well; however, cocktails only are served. Chef’s Table: This is a magical culinary journey that is either 6 or 12 courses and us available with or without wine pairing. It features a very special experience that is far more than dining and is served in a private white glass enclosed room facing the kitchen, where you will view the chef and his team who with surgical precision, will prepare your special Chef’s Table. It is a special experience that we have had the pleasure of enjoying on multiple occasions. It is worthy of a special occasion. This is not part of the all-inclusive experience, and you can speak with your villa concierge to make arrangements. Dress Code: We are sincerely pleased that Royal Hideaway maintains a dress code, and truly hope that a dress code of appropriate attire continues to be maintained and enforced. The restaurants are lovely and we sincerely feel that the dress code should be respected and enforced. HERE IS THE DRESS CODE: Club Royale, Palazzo, Ventanas, Azia: Formal attire- This means: Gentlemen: Long pant/slacks (not jeans) a collared shirt, closed toe shoes (not sneakers) Women: Slacks/ pants (not jeans) a skirt and top, a dress, capris, dress sandals (not rubber beach flip flops), shoes. Of course women can wear open toe shoes if they like. The Grill and Spices: These restaurants accept casual attire (this is a relatively new policy), and frankly we wish that this was not the case. Please note that casual attire does not mean beach clothing for dinner. Casual attire means: Gentlemen: Jeans are permitted (Please know that Mexico is a tropical country and it is very hot; therefore, you may prefer to wear a light slacks/ pants rather than jeans. Dress shorts, tee shirt/ collared shirt, sandals (not flip flops), and tennis shoes are permitted. Entertainment: The evening entertainment has been stepped up a notch and there is something every night. Many nights, there is a show in Club Royale, followed by singers/ instrumentalists in Bar Allegria. The show usually begins at about 9:30; therefore, if it is in you evening’s plans, I recommend that you dine early. However, do not fear should that not work out, as the singers / instrumentalists in Bar Allegria who usually start at about 10:30 are all really talented. We love Silvia and Lupo, The Tenors, Boys of Broadway, Abba, etc. FYI: Bar Allegria has a sports bar in the rear with a pool table and many screens on the walls, featuring many sporting events. Daytime entertainment consists of early morning stretching/yoga: a bicycle ride around Playacar and into town, led by one of the pool concierge staff, beach volleyball, aqua gym (great), Zumba, occasional musical trivia or occasional BINGO. Your Villa- Villas are numbered 21-31, with a villa concierge assigned to the villa. Your villa concierge is your “go to” person and he/ she is the person with whom you should arrange all of your dinner reservations upon arrival. The sooner that you do that, the more options you will have regarding your individual dining preferences and times. If you give your concierge some flexibility on times and days, you should be able to fulfill your expectations. Please let your concierge know if you are celebrating a special occasion, and he/ she might just surprise you with a special acknowledgment in your room. Yes. It is true that the Royal Journal is no longer in print, so make sure that you are your own newsletter reporter, and tell your concierge if there is an occasion you would like acknowledged. Please let your villa concierge know if there are particular soft drinks, beer that you would like in your mini fridge, so he/she can make sure your needs are met. For example, we only want water and Pepsi Light, Sprite Zero, in our mini fridge. We explain that to our concierge right way and that is arranged. We had the pleasure of having Jorge, as well as Oscar as our concierge during these visits, and they were both excellent, always doing their utmost to meet/ exceed our expectations. Our housekeepers Virginia (Vicky) whom we have known for years, as well as our night turn down housekeeper were excellent, making sure everything was just the way we like it. Thank you Rebecca for assuring us of these wonderful housekeepers. The Gym and Spa – The gym is compact; however, has all you need for a complete workout. It is located on the lower level of the lobby. The spa is located here as well. We were delighted to have enjoyed wonderful Swedish massages that were super professional and ultra-relaxing. What a wonderful treat! Tipping: Because so many guests have asked us about this, I will address it here. While Royal Hideaway is an all-inclusive property, we absolutely do tip. You will never see a staff member with his/ her hand out, but please know that the staff seeks to provide exceptional service and to exceed your expectations. Staff earns only a few dollars or since we are in Mexico, should I say a very few pesos per day. You would be surprised if I told you that there are staff who earn as little as about $5” per day” without tips. Staff receives only a very miniscule percentage of your daily rate, without the benefit of tips. All tips / gratuities are graciously and sincerely appreciated .Should you elect to offer gratuities to staff for service, only you know the amount you are comfortable with giving. Any and all tips are graciously acknowledged. You may elect to tip: bellmen (Manuel, Marcos, Bogart, Juan, Carlos and Jorge are still there), villa and pool concierge, bartenders, restaurant waiters, pool/beach waiters (Louis Javier, Ricardo, Genaro Santiago and Dani, Isis, Fabiola and Enrique, are all still there and are beyond fabulous. They know what you want before you do.) , day and turn down housekeeper (it is not the same person) restaurant captains/ Maître’d (if you feel you have received exceptional service, or perhaps a chef or anyone else who has provided you with something very special). Of course this is simply our two cents, and you can use your own discretion. It’s just that so very many guests ask us what we do and what we suggest. My husband Mark celebrated a birthday while we were here and we want to thank our RH family for all the very kind and sincere birthday wishes, the lovely balloons, birthday songs, and the special ice surprise complete with good wishes and birthday toasts. We would be remiss if we did not extend our sincere and heartfelt gratitude to many of the exceptionally professional managerial executives who are at the helm at Royal Hideaway to continue to insure the exceptional standards that continue to maintain RH as our home in Playa. Ignacio Lazaro, General Manager - Thank you so much for your sincere kindness, hospitality, courtesies extended, and heading up a wonderful RH team. Edith Castaneda- What would we and Mr., Lazaro do without your attention to detail and genuine support? Guadalupe Sosa- Thank you for all of your graciousness, hospitality, genuine kindness and listening to us. Alex Carbajal- We truly appreciate your addition to our RH family in the food and beverage arena. Alex Montes- Thanks very much for extending yourself, your availability to us, and for your open ears. To us Royal Hideaway has been and continues to be far more than a hotel in Playa. It is our home and the Royal Hideaway staff is our family. We look forward to our 70 th- 71st, 72nd, 73d, 74 th, 75 th visits, and then some. Hope to see you at our home in Playa!
    Round Indicators
    Bruce C 03/17/2019 Couples

    “We will be returning in April”

    My wife, Angela and I will be returning to the Royal Hideaway for the fourth time in April. We absolutely love this resort. From the time we arrive to departure all aspects of our three previous stays have been exceptional. The staff at reception greet you with towels to wipe away the stress of the days travels and a refreshing drink. You are quickly all set and escorted to your room. On our first trip we were greeted on arrival back from a day excursion to find your room had been decorated with balloons, flowers, snacks and a gift bag for each of us. A surprise for our birthdays, wonderful. On each visit since there has been some sort of surprise that the staff has done for us. On our last trip in May of 2018 I step on to the beach and in less than a minute Javier tapped me on the shoulder and held a tray and greets me with "Senor Bruce su cervaza, bienbinidos". When you return after a year and you are remembered by your name and the choice of beer you prefer that's pretty awesome in my opinion. Looking forward to another great trip come this April. Bruce and Angela

    Community M, Gerente at Royal Hideaway Playacar, responded to this review
     Dear Mr. Bruce, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    EVALUATION

    Round Indicators

    • march 19 2019
    • Estados Unidos
    • Couples

    402jacquelync

    “Vacation is the best”


    This place is awesome. Pool/beach area is great. So are the rooms. We miss it already. Jonathan, Marco, Carlos, and Patsy all did a great job at the pool making all of the activities super fun. Magnolia is the best waitress at the pool!!!! She remembered our orders every day. Angel, our waiter at Las Ventanas, was also great. Housekeeping in Villa 23 did such a good job too! Came during the day, and while we were at dinner every night. I miss it and want to come back already!!!!


    EVALUATION

    Round Indicators

    • march 19 2019
    • Kalamazoo, Michigan
    • Couples

    Marie N

    “Adult Getaway”


    We were able to totally wind down and relax at the Royal Hideaway in Playacar! The service was exceptional with very friendly staff who went out of their way to please us. We appreciated being in a smaller sized resort where staff remembered our names and preferences.


    EVALUATION

    Round Indicators

    • march 19 2019

    Timothy C

    “Great Food. Amazing Service”


    This was an amazing trip from start to finish. The food was great at each of the restaurants, and the service throughout the resort is impeccable. Javier(Beach Waiter) provided attentive service and always tried to make sure we had what we needed by anticipating our orders. In Spices, Alejandro saw to all of our needs and made the night feel very special. This was our finest vacation to date, and we will certainly be returning.


    EVALUATION

    Round Indicators

    • march 18 2019
    • ny
    • Couples

    1diva

    “Fabulous 68 th and 69 th Visits! Bring on our70 !!!”


    We were so happy to return to our home in Playa for the 68 th and 69 th time. We had a fantastic time, as we enjoyed the phenomenal service and culinary treasures provided by our wonderful Royal Hideaway family. We arrived late December and rang in the New Year with fantastic weather, admittedly it was much warmer than usual, but where isn’t that the case these days? We were at Royal Hideaway until late in the 3rd week of January and then retuned during the first week of February for the entire month of February. So, as many of you know, we spend a considerable amount of time at Royal Hideaway. Yes, several months a year over 4 visits. We feel that we know RH just as we know our home in New York, as we have spent almost 6 years in days at RH. Yes that is way over 2, 00 days. So we must love Royal Hideaway and know it very well. Days were spent lounging by the infinity pool, overlooking the majesty of the sea and sand, and our evenings were thoroughly enjoyable as we dined on wonderful cuisine, enjoyed fantastic martinis( yes… still the apple for Mark and the watermelon for me) as well as our favorite wine… sauvignon blanc. We truly enjoyed Ernesto and Cesar’s piano and keyboard skills, at Ventanas piano bar and after yummy dining, enjoyed our late evenings at Bar Allegria, where we usually conclude our evenings meeting old friends and new alike, over a cocktail of our choice. For us that is usually an after dinner drink of either a Bailey’s on the rocks or a Liquor 43 on the rocks. If you enjoy either of those, I also recommend that you try, as we just did, a mini beer. No. Neither Mark nor I drink beer, but were introduced to a mini beer which is liquor 43, topped with Bailey’s. Hence the analogy to a mini beer. Yummy! Anyhow… I digress. Let’s get into the meat and potatoes of this review. The weather could not have been more fantastic in January and February; albeit, it was unusually warm. I was in the pool, doing aqua gym daily, and floating around on my float. You may want to also bring one, if you too enjoy lounging in the pool, floating around. Many years ago, floats were available at RH; although, I always brought my own; however, if you want to enjoy this relaxation, you should bring yours. Pro Dive, the diving center on the premises will be happy to have it blown up for you. Just give it to one of the wonderful pool concierge staff and he/ she will happily arrange that for you. Speaking about the pool concierge staff, many of you RH veterans will be thrilled to know that Charlie (Carlos… he has also gone under his Spanish name at times) is back and is as wonderful as ever. His innate ability to lead guests into a way of enjoying themselves just oozes out of his pores. He is a real asset and we are so happy he has returned. He was even trying to bring back Love is In the Air. We did the dance a few times, and hopefully, he can manage to bring it back into the daily pool schedule. Jonathan is still there and he too is a true asset. Newer to the fold, are Marcos… super guy and also a great dancer and Patsy, who by the way is a dentist when she is not being a pool concierge. Yes. We were surprised to hear this as well, but she is saving for a house. We met Viridiana towards the end of our stay and we welcome her to the team. Let’s talk a bit about the dining at RH. Breakfast is offered either at the Deck, where Christian is at the helm as the consummate super professional, heading up his team. He is a true leader, who by example paves the path for his staff. Here breakfast is offered as a buffet with an omelet, pancake, French toast, etc. station. Rosie is super here. In addition there is a full smoothie, green juice (color and veggies of your choice bar), as well as a full beverage bar. While we are very simple morning beverage people, unsweetened iced tea for me and decaf for Mark,( oh… yes there is that champagne with a bit of cranberry juice… healthy as well to toast to each other each morning) we often see guests enjoying cappuccino and a variety of exotic juice smoothies, etc. The buffet is pretty varied and it has an extensive array of fresh fruits, cheeses, meats, salmon (lox), as well as traditional hot breakfast offerings. Spices serves breakfast as well in an a la carte fashion. Here you can savor a leisurely breakfast either indoors in the AC or al fresco on the terrace overlooking the sand and sea. It’s the start to your day and of course, it’s your choice. Oh, by the way, did I happen to mention that there is 24 hour room service from which you can certainly order breakaway, or for that matter, lunch, dinner or snacks, around the clock?… It’s not our style, but, that’s what makes horse racing… as the expression goes. Lunch is either at the Deck, with a menu that can also be delivered to your pool or beach lounge chair, or upstairs at Spices. There is a small salad bar at the Deck that is not meant as a buffet, as there is a full menu for lunch at the Deck, but rather as an accompaniment to your menu items. There is also a pizza oven, where you can get pizza your way. My way, is very well done, with pepperoni and mushrooms. Delish!!!Spices serves a multi course Caribbean/ Mexican menu. Personally, I love the shrimp tacos (without chipotle, as I don’t like anything spicy) as well as the shrimp skewers. The salmon is lovely as well. Don’t forget the coconut ice cream!!!Two days a week we also enjoyed a super barbeque. One day it was ribs (yummy) and chicken, while the other it was shrimp / vegetable skewers and fresh fish. Dinner is an event at Royal Hideaway. You won’t be eating a burger, a pizza or a quick snack. You will be dining. If you are looking for that, you may wish to choose another property or just order room service, where those options are available. Yes, dinner will probably be about a two hour, (or perhaps a bit longer) journey. Buffets are not available for diner at Royal Hideaway and we say thank goodness that they are not! Royal Hideaway has never been, and hopefully it never will become, a property in which buffets are offered for dinner. It has always prided itself in fine dining with an all-inclusive experience that stands far apart from ordinary and different from that offered in those big mega hotels. Dinner options include Las Ventanas; which now offers Spanish style cuisine, featuring a variety of salads, soups, fish and meats. It is more noveau cuisine and the setting is one of our favorites. One of our very favorite waiters, Alberto Barragan serves here. He is super professional, extremely knowledgeable and kind. He always insures that our dining here is par excellence! Thank you Alberto. He is a true asset to our RH family. Nickolas Gonzalez is also a super professional waiter to whom we want to extend our appreciation. Ventanas is also the home of the piano bar, where we enjoy a nightly before dinner martini regardless of we here we are dining for the evening. We’d love to meet you so we hope that you will join us at the piano bar . Alejandro Sanchez, Director of Gastronomy, became an integral member of our RH family over a year ago. He is Michelin star rated and has brought his vast experience and culinary expertise to this restaurant and to RH in total. You can often see him waking very briskly around the hotel, and he tells me that he walks miles a day just by checking everything out throughout RH. Way to go Alejandro! Palazzo: Here you will find Italian style cuisine, there are wonderful starters, such as Carpaccio, soups, salads, eggplant, mushrooms mussels (yummy) etc. There are multiple pasta options, all really tasty as well as fish, beef and chicken options. Yes. There are vegetarian options here, as well as in all of the dining venues. Don’t forget to save room for Baked Alaska, which is always served with quite a flair, flaming and delicious. Don’t forget to film it. The tiramisu is fabulous as well. We are pretty simple when it comes to dessert and can attest to the deliciousness of the ice cream. Your waiter here, as well as in all of the venues, will offer you a digestive (after dinner drink). There are so many to choose from. Have you tried Tequila cream? Many people love it! Of course, Eduardo, Sebastian, Wilber and Ricardo are all extremely professional and provide each and every guest with a wonderfully planned dining experience. If you want to capture a spectacular view of the entire property and see Cozumel all ablaze lighted at night, you may wish to dine on the terrace, as Palazzo’s vantage point, at the very apex of the property, affords a spectacular view. Azia: In Azia you can enjoy Thai cuisine or Japanese. We love the sushi and have become accustomed to the fact that it is served with cream cheese here, so we always ask for sushi without cream cheese. If you too, prefer it sans cream cheese, just tell you waiter and you will be happily accommodated. You can also enjoy a full hibachi (here referred to as teppanaki) dinner that the chef will prepare with flair on the table, around which you will be seated .Just choose your protein, chicken, fish, beef etc. and voila your magic begins. Of course there are full menu options and they are all wonderful. I love the soba noodles. Want something just a bit private? Ask to dine in the tatami room. Here you will be seated on low slung chairs (they do have backs) and you will be in your very own secluded dining room. You will need to remove your shoes prior to entering. Paola is a super professional waitress who always strives to insure that our dining is just as we like it. Thank you Paola. We are grateful to Chef Adrian Chi, who remains at Azia, and is always there to surprise us with a fabulous experience. The Grill: This is the restaurant that is al fresco and is known as the Deck during the day, and it is the steak fish, seafood restaurant in the evening. It is magically transformed into a romantic, yet casual venue during the evening. Its location is spectacular as here you have the sand and sea directly at your footsteps. You can choose to sit directly outdoors on the deck area or if you prefer, you can dine in a more covered and semi enclose area; however, one that still remains al fresco. This restaurant does not open until 7:00 pm as it is still the Deck until 6:00 and sometimes magical transformations take a bit of time. Spices: This is the Mexican restaurant. After all, you are in Mexico and as the saying goes, “When in Rome!” Ha, ha, ha! It too enjoys a spectacular location, directly above The Grill and directly overlooking the majesty of the sand and sea. This spectacular spot is truly quite gorgeous at night, and here too, you can enjoy the illumination of Cozumel at night and gaze upon the passing cruise ships out at sea. It too is a bit more casual. Club Royale: This is the dinner theater and once a week a dinner show is offered. It is usually a Mexican Fiesta show with a four course menu, usually featuring a salad, a soup a main course (often surf and turf) and of course dessert. Shows are here other nights of the week as well; however, cocktails only are served. Chef’s Table: This is a magical culinary journey that is either 6 or 12 courses and us available with or without wine pairing. It features a very special experience that is far more than dining and is served in a private white glass enclosed room facing the kitchen, where you will view the chef and his team who with surgical precision, will prepare your special Chef’s Table. It is a special experience that we have had the pleasure of enjoying on multiple occasions. It is worthy of a special occasion. This is not part of the all-inclusive experience, and you can speak with your villa concierge to make arrangements. Dress Code: We are sincerely pleased that Royal Hideaway maintains a dress code, and truly hope that a dress code of appropriate attire continues to be maintained and enforced. The restaurants are lovely and we sincerely feel that the dress code should be respected and enforced. HERE IS THE DRESS CODE: Club Royale, Palazzo, Ventanas, Azia: Formal attire- This means: Gentlemen: Long pant/slacks (not jeans) a collared shirt, closed toe shoes (not sneakers) Women: Slacks/ pants (not jeans) a skirt and top, a dress, capris, dress sandals (not rubber beach flip flops), shoes. Of course women can wear open toe shoes if they like. The Grill and Spices: These restaurants accept casual attire (this is a relatively new policy), and frankly we wish that this was not the case. Please note that casual attire does not mean beach clothing for dinner. Casual attire means: Gentlemen: Jeans are permitted (Please know that Mexico is a tropical country and it is very hot; therefore, you may prefer to wear a light slacks/ pants rather than jeans. Dress shorts, tee shirt/ collared shirt, sandals (not flip flops), and tennis shoes are permitted. Entertainment: The evening entertainment has been stepped up a notch and there is something every night. Many nights, there is a show in Club Royale, followed by singers/ instrumentalists in Bar Allegria. The show usually begins at about 9:30; therefore, if it is in you evening’s plans, I recommend that you dine early. However, do not fear should that not work out, as the singers / instrumentalists in Bar Allegria who usually start at about 10:30 are all really talented. We love Silvia and Lupo, The Tenors, Boys of Broadway, Abba, etc. FYI: Bar Allegria has a sports bar in the rear with a pool table and many screens on the walls, featuring many sporting events. Daytime entertainment consists of early morning stretching/yoga: a bicycle ride around Playacar and into town, led by one of the pool concierge staff, beach volleyball, aqua gym (great), Zumba, occasional musical trivia or occasional BINGO. Your Villa- Villas are numbered 21-31, with a villa concierge assigned to the villa. Your villa concierge is your “go to” person and he/ she is the person with whom you should arrange all of your dinner reservations upon arrival. The sooner that you do that, the more options you will have regarding your individual dining preferences and times. If you give your concierge some flexibility on times and days, you should be able to fulfill your expectations. Please let your concierge know if you are celebrating a special occasion, and he/ she might just surprise you with a special acknowledgment in your room. Yes. It is true that the Royal Journal is no longer in print, so make sure that you are your own newsletter reporter, and tell your concierge if there is an occasion you would like acknowledged. Please let your villa concierge know if there are particular soft drinks, beer that you would like in your mini fridge, so he/she can make sure your needs are met. For example, we only want water and Pepsi Light, Sprite Zero, in our mini fridge. We explain that to our concierge right way and that is arranged. We had the pleasure of having Jorge, as well as Oscar as our concierge during these visits, and they were both excellent, always doing their utmost to meet/ exceed our expectations. Our housekeepers Virginia (Vicky) whom we have known for years, as well as our night turn down housekeeper were excellent, making sure everything was just the way we like it. Thank you Rebecca for assuring us of these wonderful housekeepers. The Gym and Spa – The gym is compact; however, has all you need for a complete workout. It is located on the lower level of the lobby. The spa is located here as well. We were delighted to have enjoyed wonderful Swedish massages that were super professional and ultra-relaxing. What a wonderful treat! Tipping: Because so many guests have asked us about this, I will address it here. While Royal Hideaway is an all-inclusive property, we absolutely do tip. You will never see a staff member with his/ her hand out, but please know that the staff seeks to provide exceptional service and to exceed your expectations. Staff earns only a few dollars or since we are in Mexico, should I say a very few pesos per day. You would be surprised if I told you that there are staff who earn as little as about $5” per day” without tips. Staff receives only a very miniscule percentage of your daily rate, without the benefit of tips. All tips / gratuities are graciously and sincerely appreciated .Should you elect to offer gratuities to staff for service, only you know the amount you are comfortable with giving. Any and all tips are graciously acknowledged. You may elect to tip: bellmen (Manuel, Marcos, Bogart, Juan, Carlos and Jorge are still there), villa and pool concierge, bartenders, restaurant waiters, pool/beach waiters (Louis Javier, Ricardo, Genaro Santiago and Dani, Isis, Fabiola and Enrique, are all still there and are beyond fabulous. They know what you want before you do.) , day and turn down housekeeper (it is not the same person) restaurant captains/ Maître’d (if you feel you have received exceptional service, or perhaps a chef or anyone else who has provided you with something very special). Of course this is simply our two cents, and you can use your own discretion. It’s just that so very many guests ask us what we do and what we suggest. My husband Mark celebrated a birthday while we were here and we want to thank our RH family for all the very kind and sincere birthday wishes, the lovely balloons, birthday songs, and the special ice surprise complete with good wishes and birthday toasts. We would be remiss if we did not extend our sincere and heartfelt gratitude to many of the exceptionally professional managerial executives who are at the helm at Royal Hideaway to continue to insure the exceptional standards that continue to maintain RH as our home in Playa. Ignacio Lazaro, General Manager - Thank you so much for your sincere kindness, hospitality, courtesies extended, and heading up a wonderful RH team. Edith Castaneda- What would we and Mr., Lazaro do without your attention to detail and genuine support? Guadalupe Sosa- Thank you for all of your graciousness, hospitality, genuine kindness and listening to us. Alex Carbajal- We truly appreciate your addition to our RH family in the food and beverage arena. Alex Montes- Thanks very much for extending yourself, your availability to us, and for your open ears. To us Royal Hideaway has been and continues to be far more than a hotel in Playa. It is our home and the Royal Hideaway staff is our family. We look forward to our 70 th- 71st, 72nd, 73d, 74 th, 75 th visits, and then some. Hope to see you at our home in Playa!


    EVALUATION

    Round Indicators

    • march 17 2019
    • Couples

    Bruce C

    “We will be returning in April”


    My wife, Angela and I will be returning to the Royal Hideaway for the fourth time in April. We absolutely love this resort. From the time we arrive to departure all aspects of our three previous stays have been exceptional. The staff at reception greet you with towels to wipe away the stress of the days travels and a refreshing drink. You are quickly all set and escorted to your room. On our first trip we were greeted on arrival back from a day excursion to find your room had been decorated with balloons, flowers, snacks and a gift bag for each of us. A surprise for our birthdays, wonderful. On each visit since there has been some sort of surprise that the staff has done for us. On our last trip in May of 2018 I step on to the beach and in less than a minute Javier tapped me on the shoulder and held a tray and greets me with "Senor Bruce su cervaza, bienbinidos". When you return after a year and you are remembered by your name and the choice of beer you prefer that's pretty awesome in my opinion. Looking forward to another great trip come this April. Bruce and Angela


    Community M, Gerente at Royal Hideaway Playacar, responded to this review
    Dear Mr. Bruce, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

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