Barceló Hotel Pool  Royal Hideaway Playacar Resort

Discover The Guest List by The Sartorialist

Premios y Reconocimientos Prizes and awards
map

Royal Hideaway Playacar - Adults only

Lote Hotelero No. 6, Desarrollo   77710 Playacar , Playa del Carmen   Quintana Roo  


Places of Interest

60.5 km Cancun International Airport 

10 minutes Playa del Carmen

Guest reviews.

There is no better expert than a traveller.

Royal Hideaway Playacar - Adults only

4.5/5 Round Indicators
| 5246 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

Round Indicators

Quality/price ratio

Round Indicators

Location

Round Indicators

Quality of sleep

Round Indicators

Rooms

Round Indicators

Cleaning

Round Indicators

Service


GUESTS’ SCORE

Excellent

72% Complete

3828

Very good

17% Complete

908

Average

5% Complete

297

Poor

2% Complete

136

Very poor

1% Complete

77

Filter by

Sort by

    Round Indicators
    Ronald B 08/14/2018 Couples

    “WONDERFUL TIME!”

    We had an amazing time during our 6 night stay. The food was excellent, the service was to die for and the cleanliness of the resort was too notch. Axel was one of the best activity coordinators that I have ever seen. Fernando at the Grill provided 5 Star service. The Grill manager was an expert at noticing ang POTENTIAL problems and addressing them before most of the resort occupants could notice. All together I HIGHLY recommend this resort. We plan to return annually.
    Round Indicators
    Jafe C 08/14/2018 Friends getaway

    “Relaxation Royale (with cheese) + Lots, Lots of Tips for Your Stay”

    Stayed at Royal Hideaway just after July 4th (5th-11th 2018) and had an amazing time. Long review with numerous tips at the end for your stay: Rolled up around 3pm and our check-in opened with a glass of prosecco, hot hand towel and an amazing lobby with 20 foot ceilings and Italian style paintings. The bell hop walked us down to the bungalow with a central fountain and our second floor room with balcony (located in casita 26). Marble, marble everywhere with a huge comfortable king bed, nice size TV, good AC and our mini bar regularly restocked and customized (more cans of Modelo please. No problem). Our room balcony was fun to lounge out on, relax on, drink on, but be sure to bring insect repellant especially for evening/night. All the staff were friendly and helpful (shoutout to Montserrat, our concierge,) with everyone saying "hola" as you pass and nearly everyone fluent in English (and I got to practice some Spanish). The grounds are beautiful and well maintained with a small river running throughout and multiple, small "relaxation pools" (some with hot tubs - we had a pool/hot tub pair directly across the way). The two main pools are down at The Deck area, just before the beach, with 3 hot tubs directly below the main infinity pool. Pool lounge chairs get snatched up quickly early on so we had to rise early to get them, like 8am or earlier. The beach has numerous pairs of chairs (and fold-up protection) and several cabana beach beds (we grabbed one cabana, others required a reservation). Beautiful beach with an amazing view of the blue sky and clouds. Don't sweat the vendors, say "No gracias" and they'll move along. The Deck pools are fun, but louder/rowdier with music, people, activities (pool bingo, jazzercise - thanks to Axel, the MC, Jonathan, Fernando and the entire pool crew). Drinks at the pools are lighter (but you're drinking a lot while lounging, so not getting wasted or sick is good - order a shot on the side for more booze). Only one bar services the entire Deck plus one of the restaurants (the Grill), so service speed varied (not a problem, but FYI). Note: guests were mostly couples and a few groups and from all over the US (and the world) with a heavy representation of the US South (apparently Houston is an hour away by plane). The top shelf spirits are at the both standalone bar, Allegria (under the lobby), and at the restaurant bars (no rsvp needed to just drink at these; the bar in Spices specializes in tequila if that's your jam). 3 of 5 restaurants (Ventanas, Azia, Palazzo) required reservations and they’re "formal" (no bathing attire, shorts, jeans, sandals) but it's nice to dress up. We set up our reservations with the concierge right after dropping our luggage. Two notes: i) the shows in the theater, Club Royale, are all at 8:30pm (circa July 2018) and last 30-60 minutes in case you want to eat before/after (and apparently Thursdays they have a dinner show); ii) I think the software the concierges use is limited with regards to reservations - I went and spoke directly to the maître d's at several locations and they were able to make accommodations + changes easily. The first night we had two good steaks at the informal restaurant, The Grill, while watching a lightning show about a mile offshore courtesy of Mother Nature (no rain during dinner - it started later, but Royal Hideaway has lots of umbrellas). The breakfast buffet at the Grill in the morning had a wide offering (I'd call it international) and was good but popular and busy - get the green juice. All other breakfasts were upstairs at Spices, sit down on the outside terrace with the same amazing view of the ocean. Spices menu has the traditional American breakfast offerings plus a variety of Mexican style options (chilaquiles, huevos rancheros, etc. - order the habanero sauce on the side for a punch - all were very good). Service was attentive. The other dinners at Spices, Ventanas, Azia and Pallazzo were excellent with food, plating and service were all superb. I had lower expectations and was pleasantly surprised. Spices had a great mild poblano soup and the chiles nogado I had were delicious. Both of the house red wines were solid Chilean offers (note house reds and whites are the same across all the restaurants - you can order a bottle from the wine list for an additional fee; lobster is an additional fee, too). Ventanas is Mediterranean / Continental - the grilled octopus was great and I had the fish, my companion the duck. Desserts were fantastic and beautiful. There was a pianist in the connected restaurant bar playing most of the meal - we stopped in for a drink after We did the hibachi option at Azia and had a blast. We were seated with 5 other people and yeah, it's just like Benihanas with shrimp flipping and fire. Great food, lots of fun. Side story: blonde and two younger women were some of our table companions. I'd overheard a conversation earlier in the day about tattoos and couldn't resist asking. Turns out it was true - they'd ask their concierge for a recommendation of a good tattoo parlor and not only did he know one, but he booked it for them and the taxi to/from (so yeah, ASK YOUR CONCIERGE). Vacation memory tattoos for all and the blonde, a party girl in the pool, was the mother of the two younger women, (whatever she was doing, she was doing it right - great looking, friendly, charismatic). Pallazzo started with a beautiful plate of thin sliced prosciutto and a bowl mixed flavor, cream soup (green left half, orange right). The seafood pasta (which other guests recommended) and finished with the sorbet dessert (plus they sent out an amazing cheese plate) and a small glass of green chartreuse as a digestif (yeah, again, top shelf spirits at the restaurant bars). Oh and check out the flaming Baked Alaska - it's performance as dessert. Nightly shows at the theater were fun (an Elvis impersonator, a Michael Jackson impersonator, Brazilian dance revue - all hosted by Axel the MC from the pool) and the entire theater is tables (with free drink service). Plus there's nightly activities at Allegria, the "late night" bar (casino night, karaoke, rock cover band, etc.). Love the bartenders at Allegria - they'll make you just about any drink you can think of. Try a small glass of Mayan spirit Xtabentun by D'artisi (pronounced approximately "shta-ben-tune") which tastes like light anise + honey. Went down to 5th Avenida one day and wandered around, but mainly spent the time lounging, relaxing, doing nothing. I did do the make your own guacamole class which was fun. You can also book trips to the ruins at Chichen Itza, a cenote, parasailing and other activities (another guest recommended the Cirque du Soleil Joya about 45 minutes away). TIPS + HINTS GALORE (oh so many) -- Private transfers to/from the airport are recommended. We used Cancun Transfers, but Happy transfer is recommended by other reviewers -- You don't necessarily need to get Pesos, they accept dollars almost everywhere. But the best rates are at the airport ATMs -- Bring lots of singles to tip. Tip everywhere. We spent approximately $25/day in tips at: the sit down breakfast, lunch, dinner, drinks/snacks at pool via the servers, at the bars, the concierge, bell hops, taxis, etc. Also I recommend using (and tipping) and airport skycap to expedite the check in process when flying out -- Don't worry about predictions of bad weather. It likely won't materialize, will pass quickly or rain overnight (or you'll get a lightning show a mile off shore). The resort provides lots of umbrellas, in any case -- Most guests are couples (90%+?) with occasional groups and/or families. The age runs older, 30s+. It's a very diverse group both American, Mexican and international, with a heavy US South representation (an hour's flight from Houston, I heard) -- There are five restaurants on the grounds: The Grill (grill), Spices (Mexican), Azia (Japanese/Asian), Palazzo (Italian), Ventanas (Mediterannean-Continental). Two are informal with no RSVP (Grill, Spices) and three formal with RSVP required and dress code (Ventanas, Azia, Pallazo). The Grill is also where the breakfast buffet is and poolside snacks. Spices has the sit down breakfast -- Rooms usually aren't available until 3pm (we arrived afterwards) but they'll store your luggage and show you where to change if you want to go lounge at the pool or on the beach -- As soon as you finish check-in and get to your room, go see your concierge and make reservations even if the times aren't great - get on the books because… -- You can go in person and speak directly to the restaurant maitre d's about changing reservations - they're very accommodating and easier than through the rigid concierge software system -- Shows at the theater, Club Royale, (e.g., Elvis, Michael Jackson) are at 8:30pm and run ~30-60 minutes (circa July 2018). Thursday is a dinner theater show. Palazzo restaurant is located up a set of stairs above the theater (a short walk). The theater is almost all tables -- Ask your concierge to customize your mini bar: went from 2 cans of Modelo per refill to 6 cans; gingerale, Pepsi or Coke products; Squirt, water, snacks. AND ICE... -- Ice is only available through room service. No machines -- No issue with the water, brushed my teeth in the room sink. I'm guessing it's all filtered throughout the resort -- Your concierge can also help you with other room issues and items like changing $20s into singles or making a reservation at a tattoo parlor (for real - not us, but other guests confirmed they booked via their concierge) -- Housekeeping and turndown service are separate individuals - I recommend you tip both, separately -- All electronics work fine with the outlets. Maybe bring an extension cord if you have multiple electronics (e.g., cell phone, tablet, etc.) -- There's also an iHome in every room -- Use your safe for your valuables / electronics / money when you leave the room. I never worried, and saw lots of women with fancy jewelry at dinner, but "better safe than sorry." Use your safe. -- Room amenities are L'Occitane, a nice touch -- Wifi is strong everywhere, including the pool and beach -- Room service times may run longer than quoted -- There are numerous smaller "relaxation pools" throughout the grounds. Some also have hot tubs next to them -- The large beach towels are only available at the "towel hut" down by the main pools. Get a few if you think you'll want to go to a relaxation pool -- You can bring your room drinks down to the pool / beach (e.g., your beers, sodas) -- The resort doesn't sell bottles, but the mini mall directly across the street has a well stocked liquor store -- There's also a "general store" on the floor above the liquor store and a nail salon / spa (with massages). Also, souvenir stores, jewelry store, cigars, activity vendors -- The mini mall also has an area where you sit with our legs in a tanks of water and small fish nibble the dead skin off your feet (not kidding - also downtown) - weird, but great according to several guests -- And a Starbucks if you need your special coffee fix - coffee at the resort is okay -- Coffee is also served in the main lobby downstairs next to the spa (so you don't need to go down to the Grill) -- Some guests get up at 5am to watch the sunset, reserve a pool chair, then go back to sleep before rising for breakfast -- Almost all pool lounge chairs are claimed by 7-8am and there's not much turnover. Unfair, but true. Get up early. EARLY -- The breakfast buffet at the Grill is great, international in its offerings, but busy (a lot of people, activity). For a more relaxing breakfast, go upstairs to Spices and sit on the outdoor terrace enjoying the view -- The green juice at breakfast is delicious and recommended -- Ask for a side of habanero salsa - oh it burns so nicely -- Claim your pool lounge chair first then go to breakfast then to your chair -- The three hot tubs just below the infinity pool can vary in temperature based on the day. Usually it's a hot, medium and "cool plunge" (ha) -- The cabana beds on the beach are open to all but sometimes reserved. You can reserve one -- There's a champagne-and-seafood platter offering for those on the cabana beds for $150 -- The beach often has seaweed on the sand just before the water and in the water. The resort tries to clean in every day, but it will accumulate -- Don't worry about the seaweed, come on in, the seawater's fine -- Lots of beach chairs are available (with covers to protect against the sun) -- Vendors walk along the beaches offering jewelry, cigars, parasailing, etc. Say "No, Gracias" and they're on to the next. -- Yes, the drinks at the Deck pools are watered down, BUT you’ll be drinking a lot of them and don't want to get sick. Order a shot on the side for more booze -- Beer choice at the Deck is limited: On tap: Negro Modelo. Cans: Corona, Corona Light, Bud Light. If you like cans of regular Modelo, or other, get some for your mini bar and bring them to the pool (but they might get warm) -- Snacks at the pool are serviced in bamboo steamers on wax paper, not plates, FYI -- The pool bar also services the Grill and demand is high during peak house so service may be slower. It's fastest to wait in line to get your own drinks, but being brought your drinks is part of the vacation experience -- There is NO swim-up bar -- The larger, lower pool has activities like pool bingo (win a bottle), jazzercise, etc. It's louder and rowdier. Other activities include beach volleyball, horse shoes, tequila tasting, yoga (early), scuba diving lessons, mostly led by Axel or Jonathan -- They often bring out a ping pong table in the late afternoon at the base of the stairs to Spices -- The medium pool just above is slightly quieter and has a large, covered hot tub (warm tub) next to it -- There's a class on making guacamole held at the bar in Spices - you make your own with 2-4 avocado halves filling a bowl. If you're a guacamole fan, check this out as the normal portions (at the lunch buffet) are small, about half a cup. Plus top shelf tequila -- They setup a seafood grill one day on the Deck by the bar - plates of shrimp, fish, etc. (plus burgers) -- Top shelf booze and better beer options are available at Bar Allegria and the bars associated with Spices (especially the tequila selection), Ventanas, Azia and Palazzo (e.g., green chartreuse) -- There's a surcharge for lobster and non-house wine (by the bottle) -- House red and white wines are the same across all the restaurants -- Ventanas has a pianist playing in the bar in the evening -- Allegria Bar is open latest, until 1am. It has outdoor seating and gets crowded, but fun. There's also a "sports bar" section at the back through the glass doors with TVs, billiards/pool tables and couches for lounging -- In one corner across from the bar is a case of cigars for sale if you're a smoker, including Cohiba Cuban cigars -- Allegria has nightly activities including a rock cover band, karaoke night, casino night (win a bottle of tequila) -- There's a free "high tea" (or coffee) every day from 4pm-6pm just outside the Ventanas bar at the top of the lobby stairs; served with macarons and other small cookies, pastries -- The large, shy rodent-like animals wandering the grounds are agouti, likely the Central American Agouti common to the Yucatan Peninsula where Playa del Carmen is located (see pic on Wikipedia). No, not chupacabra or capybara. Also an occasional iguana -- I didn't use the spa, but apparently the massages are fantastic (overheard one happy guest commenting as he exited) -- The sauna and steam room at the spa are open to all, FYI -- There's a gym next to the spa, FYI -- There's a "library" a display case with books free to all - located in the business center downstairs from check-in -- There's tennis courts out front (and a basketball court) and apparently a golf course nearby -- Bring good bug repellant, especially for sitting on a balcony in the evening -- It's about a 20-minute solid walk from the resort to downtown Playa del Carmen - along the beach or walkways -- Bikes are available to ride into town -- And maybe kayaks? -- Right outside the main, gated Zona Hotelera area there's a natural-sandwich place (with a mini replica of a Mayan pyramid), an Indian restaurant (intriguing), a German-speaking tourist center, a French coffee-internet joint, as well as inexpensive souvenir shops (got my t-shirt there). Additionally, there's a modern, open air mall, Paseo Del Carmen, a few blocks farther down the street (with a large Starbucks, Miniso, Old Navy, Zara, Rolex, etc.) and some great statues, performers. Wander through and you'll reach the beginning of the famous Calle Quinta Avenida (5th Avenue) pedestrian walkway -- I heard Cirque de Soleil, JOYA nearby is supposed to be amazing
    Round Indicators
    momtobe06 Willowick, Ohio. 08/14/2018 Couples

    “Relaxing getaway”

    The Cons- They are strict with the 3pm check in time. I was recovering from a kidney infection and I was Ill upon arrival with 2 hours until official check-in. I begged for a room to rest. They would not allow me in a room... any room.. any sooner than 3pm. This was more of a staffing issue and seemed to be really short on housekeepers. The mini fridge kept everything luke warm and was useless. My husband and I were forced To eat outside at the palazzo restaurant because he had open toed sandals on. We were otherwise dressed up. Reservation system needs work- we booked our week right away but could only get early or vey late options. I asked if we could arrive at 6.30 instead of 6 and the concerige said no. We were the only ones in the place at 6.30?. Useless fridge was not stocked. We never received any kind of notice about events going on and only heard about it word of mouth. The Pros- Comfortable bed, AC worked well, awesome food and some really friendly staff who went above and beyond. relaxing hidden pools scattered around the property and no pesky time share people within the hotel. Beautiful tranquil property and a nice mature crowd. We enjoyed the nightly patio music. Tips- Bring a yeti for drinks or water or a insulated water bottle. They only give out small water bottles. Be patient... meals take a good 1.5 hours and are more leisurely that we are used too. Check dress code for restaurants

    Community M, Gerente at Royal Hideaway Playacar, responded to this review
     We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally We hope you will allow us to make your next stay unforgettable. Best regards!

    Round Indicators
    angiesplace23 Brentwood, California. 08/14/2018 Couples

    “Wonderful Experience!!!”

    This was hands down, one of the best vacations I've ever had. The service was A+. The accommodations were A-. The room was neat. Cleaned daily with nightly turn down. The staff always greeted us with a smile and a "buenos dias, hola or buenos noches". The food was a B+. Mostly tasty but sometimes off the mark. Within a few days, the Grill staff knew us by name. The guys who coordinated activities at the pool were awesome. They did a good job of making guests feel welcome, included and important. They gleefully invited guests to participate in beach volleyball, bingo, water aerobics, dance lessons and more. We were especially impressed with AXEL. He was one of the activities coordinators who was extraordinary. He greeted guests by name, walked around the pool to get to know people and was incredibly engaging and full of personality. We will definitely be back!

    Community M, Gerente at Royal Hideaway Playacar, responded to this review
     Dear Mrs. Angie, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    Round Indicators
    mrsstayl0r New York City, New York. 08/13/2018 Couples

    “Loved everything about this place!”

    Really an amazing value and treatment by staff! Fantastic resort! We felt so special and taken care of. Also love the privacy of this resort. It doesn’t feel too big or impersonal. The value of all the extras really takes this place to a higher score in our book!

    Community M, Gerente at Royal Hideaway Playacar, responded to this review
     Dear Mrsstyl0r, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    EVALUATION

    Round Indicators

    • august 14 2018
    • Couples

    Ronald B

    “WONDERFUL TIME!”


    We had an amazing time during our 6 night stay. The food was excellent, the service was to die for and the cleanliness of the resort was too notch. Axel was one of the best activity coordinators that I have ever seen. Fernando at the Grill provided 5 Star service. The Grill manager was an expert at noticing ang POTENTIAL problems and addressing them before most of the resort occupants could notice. All together I HIGHLY recommend this resort. We plan to return annually.


    EVALUATION

    Round Indicators

    • august 14 2018
    • Friends getaway

    Jafe C

    “Relaxation Royale (with cheese) + Lots, Lots of Tips for Your Stay”


    Stayed at Royal Hideaway just after July 4th (5th-11th 2018) and had an amazing time. Long review with numerous tips at the end for your stay: Rolled up around 3pm and our check-in opened with a glass of prosecco, hot hand towel and an amazing lobby with 20 foot ceilings and Italian style paintings. The bell hop walked us down to the bungalow with a central fountain and our second floor room with balcony (located in casita 26). Marble, marble everywhere with a huge comfortable king bed, nice size TV, good AC and our mini bar regularly restocked and customized (more cans of Modelo please. No problem). Our room balcony was fun to lounge out on, relax on, drink on, but be sure to bring insect repellant especially for evening/night. All the staff were friendly and helpful (shoutout to Montserrat, our concierge,) with everyone saying "hola" as you pass and nearly everyone fluent in English (and I got to practice some Spanish). The grounds are beautiful and well maintained with a small river running throughout and multiple, small "relaxation pools" (some with hot tubs - we had a pool/hot tub pair directly across the way). The two main pools are down at The Deck area, just before the beach, with 3 hot tubs directly below the main infinity pool. Pool lounge chairs get snatched up quickly early on so we had to rise early to get them, like 8am or earlier. The beach has numerous pairs of chairs (and fold-up protection) and several cabana beach beds (we grabbed one cabana, others required a reservation). Beautiful beach with an amazing view of the blue sky and clouds. Don't sweat the vendors, say "No gracias" and they'll move along. The Deck pools are fun, but louder/rowdier with music, people, activities (pool bingo, jazzercise - thanks to Axel, the MC, Jonathan, Fernando and the entire pool crew). Drinks at the pools are lighter (but you're drinking a lot while lounging, so not getting wasted or sick is good - order a shot on the side for more booze). Only one bar services the entire Deck plus one of the restaurants (the Grill), so service speed varied (not a problem, but FYI). Note: guests were mostly couples and a few groups and from all over the US (and the world) with a heavy representation of the US South (apparently Houston is an hour away by plane). The top shelf spirits are at the both standalone bar, Allegria (under the lobby), and at the restaurant bars (no rsvp needed to just drink at these; the bar in Spices specializes in tequila if that's your jam). 3 of 5 restaurants (Ventanas, Azia, Palazzo) required reservations and they’re "formal" (no bathing attire, shorts, jeans, sandals) but it's nice to dress up. We set up our reservations with the concierge right after dropping our luggage. Two notes: i) the shows in the theater, Club Royale, are all at 8:30pm (circa July 2018) and last 30-60 minutes in case you want to eat before/after (and apparently Thursdays they have a dinner show); ii) I think the software the concierges use is limited with regards to reservations - I went and spoke directly to the maître d's at several locations and they were able to make accommodations + changes easily. The first night we had two good steaks at the informal restaurant, The Grill, while watching a lightning show about a mile offshore courtesy of Mother Nature (no rain during dinner - it started later, but Royal Hideaway has lots of umbrellas). The breakfast buffet at the Grill in the morning had a wide offering (I'd call it international) and was good but popular and busy - get the green juice. All other breakfasts were upstairs at Spices, sit down on the outside terrace with the same amazing view of the ocean. Spices menu has the traditional American breakfast offerings plus a variety of Mexican style options (chilaquiles, huevos rancheros, etc. - order the habanero sauce on the side for a punch - all were very good). Service was attentive. The other dinners at Spices, Ventanas, Azia and Pallazzo were excellent with food, plating and service were all superb. I had lower expectations and was pleasantly surprised. Spices had a great mild poblano soup and the chiles nogado I had were delicious. Both of the house red wines were solid Chilean offers (note house reds and whites are the same across all the restaurants - you can order a bottle from the wine list for an additional fee; lobster is an additional fee, too). Ventanas is Mediterranean / Continental - the grilled octopus was great and I had the fish, my companion the duck. Desserts were fantastic and beautiful. There was a pianist in the connected restaurant bar playing most of the meal - we stopped in for a drink after We did the hibachi option at Azia and had a blast. We were seated with 5 other people and yeah, it's just like Benihanas with shrimp flipping and fire. Great food, lots of fun. Side story: blonde and two younger women were some of our table companions. I'd overheard a conversation earlier in the day about tattoos and couldn't resist asking. Turns out it was true - they'd ask their concierge for a recommendation of a good tattoo parlor and not only did he know one, but he booked it for them and the taxi to/from (so yeah, ASK YOUR CONCIERGE). Vacation memory tattoos for all and the blonde, a party girl in the pool, was the mother of the two younger women, (whatever she was doing, she was doing it right - great looking, friendly, charismatic). Pallazzo started with a beautiful plate of thin sliced prosciutto and a bowl mixed flavor, cream soup (green left half, orange right). The seafood pasta (which other guests recommended) and finished with the sorbet dessert (plus they sent out an amazing cheese plate) and a small glass of green chartreuse as a digestif (yeah, again, top shelf spirits at the restaurant bars). Oh and check out the flaming Baked Alaska - it's performance as dessert. Nightly shows at the theater were fun (an Elvis impersonator, a Michael Jackson impersonator, Brazilian dance revue - all hosted by Axel the MC from the pool) and the entire theater is tables (with free drink service). Plus there's nightly activities at Allegria, the "late night" bar (casino night, karaoke, rock cover band, etc.). Love the bartenders at Allegria - they'll make you just about any drink you can think of. Try a small glass of Mayan spirit Xtabentun by D'artisi (pronounced approximately "shta-ben-tune") which tastes like light anise + honey. Went down to 5th Avenida one day and wandered around, but mainly spent the time lounging, relaxing, doing nothing. I did do the make your own guacamole class which was fun. You can also book trips to the ruins at Chichen Itza, a cenote, parasailing and other activities (another guest recommended the Cirque du Soleil Joya about 45 minutes away). TIPS + HINTS GALORE (oh so many) -- Private transfers to/from the airport are recommended. We used Cancun Transfers, but Happy transfer is recommended by other reviewers -- You don't necessarily need to get Pesos, they accept dollars almost everywhere. But the best rates are at the airport ATMs -- Bring lots of singles to tip. Tip everywhere. We spent approximately $25/day in tips at: the sit down breakfast, lunch, dinner, drinks/snacks at pool via the servers, at the bars, the concierge, bell hops, taxis, etc. Also I recommend using (and tipping) and airport skycap to expedite the check in process when flying out -- Don't worry about predictions of bad weather. It likely won't materialize, will pass quickly or rain overnight (or you'll get a lightning show a mile off shore). The resort provides lots of umbrellas, in any case -- Most guests are couples (90%+?) with occasional groups and/or families. The age runs older, 30s+. It's a very diverse group both American, Mexican and international, with a heavy US South representation (an hour's flight from Houston, I heard) -- There are five restaurants on the grounds: The Grill (grill), Spices (Mexican), Azia (Japanese/Asian), Palazzo (Italian), Ventanas (Mediterannean-Continental). Two are informal with no RSVP (Grill, Spices) and three formal with RSVP required and dress code (Ventanas, Azia, Pallazo). The Grill is also where the breakfast buffet is and poolside snacks. Spices has the sit down breakfast -- Rooms usually aren't available until 3pm (we arrived afterwards) but they'll store your luggage and show you where to change if you want to go lounge at the pool or on the beach -- As soon as you finish check-in and get to your room, go see your concierge and make reservations even if the times aren't great - get on the books because… -- You can go in person and speak directly to the restaurant maitre d's about changing reservations - they're very accommodating and easier than through the rigid concierge software system -- Shows at the theater, Club Royale, (e.g., Elvis, Michael Jackson) are at 8:30pm and run ~30-60 minutes (circa July 2018). Thursday is a dinner theater show. Palazzo restaurant is located up a set of stairs above the theater (a short walk). The theater is almost all tables -- Ask your concierge to customize your mini bar: went from 2 cans of Modelo per refill to 6 cans; gingerale, Pepsi or Coke products; Squirt, water, snacks. AND ICE... -- Ice is only available through room service. No machines -- No issue with the water, brushed my teeth in the room sink. I'm guessing it's all filtered throughout the resort -- Your concierge can also help you with other room issues and items like changing $20s into singles or making a reservation at a tattoo parlor (for real - not us, but other guests confirmed they booked via their concierge) -- Housekeeping and turndown service are separate individuals - I recommend you tip both, separately -- All electronics work fine with the outlets. Maybe bring an extension cord if you have multiple electronics (e.g., cell phone, tablet, etc.) -- There's also an iHome in every room -- Use your safe for your valuables / electronics / money when you leave the room. I never worried, and saw lots of women with fancy jewelry at dinner, but "better safe than sorry." Use your safe. -- Room amenities are L'Occitane, a nice touch -- Wifi is strong everywhere, including the pool and beach -- Room service times may run longer than quoted -- There are numerous smaller "relaxation pools" throughout the grounds. Some also have hot tubs next to them -- The large beach towels are only available at the "towel hut" down by the main pools. Get a few if you think you'll want to go to a relaxation pool -- You can bring your room drinks down to the pool / beach (e.g., your beers, sodas) -- The resort doesn't sell bottles, but the mini mall directly across the street has a well stocked liquor store -- There's also a "general store" on the floor above the liquor store and a nail salon / spa (with massages). Also, souvenir stores, jewelry store, cigars, activity vendors -- The mini mall also has an area where you sit with our legs in a tanks of water and small fish nibble the dead skin off your feet (not kidding - also downtown) - weird, but great according to several guests -- And a Starbucks if you need your special coffee fix - coffee at the resort is okay -- Coffee is also served in the main lobby downstairs next to the spa (so you don't need to go down to the Grill) -- Some guests get up at 5am to watch the sunset, reserve a pool chair, then go back to sleep before rising for breakfast -- Almost all pool lounge chairs are claimed by 7-8am and there's not much turnover. Unfair, but true. Get up early. EARLY -- The breakfast buffet at the Grill is great, international in its offerings, but busy (a lot of people, activity). For a more relaxing breakfast, go upstairs to Spices and sit on the outdoor terrace enjoying the view -- The green juice at breakfast is delicious and recommended -- Ask for a side of habanero salsa - oh it burns so nicely -- Claim your pool lounge chair first then go to breakfast then to your chair -- The three hot tubs just below the infinity pool can vary in temperature based on the day. Usually it's a hot, medium and "cool plunge" (ha) -- The cabana beds on the beach are open to all but sometimes reserved. You can reserve one -- There's a champagne-and-seafood platter offering for those on the cabana beds for $150 -- The beach often has seaweed on the sand just before the water and in the water. The resort tries to clean in every day, but it will accumulate -- Don't worry about the seaweed, come on in, the seawater's fine -- Lots of beach chairs are available (with covers to protect against the sun) -- Vendors walk along the beaches offering jewelry, cigars, parasailing, etc. Say "No, Gracias" and they're on to the next. -- Yes, the drinks at the Deck pools are watered down, BUT you’ll be drinking a lot of them and don't want to get sick. Order a shot on the side for more booze -- Beer choice at the Deck is limited: On tap: Negro Modelo. Cans: Corona, Corona Light, Bud Light. If you like cans of regular Modelo, or other, get some for your mini bar and bring them to the pool (but they might get warm) -- Snacks at the pool are serviced in bamboo steamers on wax paper, not plates, FYI -- The pool bar also services the Grill and demand is high during peak house so service may be slower. It's fastest to wait in line to get your own drinks, but being brought your drinks is part of the vacation experience -- There is NO swim-up bar -- The larger, lower pool has activities like pool bingo (win a bottle), jazzercise, etc. It's louder and rowdier. Other activities include beach volleyball, horse shoes, tequila tasting, yoga (early), scuba diving lessons, mostly led by Axel or Jonathan -- They often bring out a ping pong table in the late afternoon at the base of the stairs to Spices -- The medium pool just above is slightly quieter and has a large, covered hot tub (warm tub) next to it -- There's a class on making guacamole held at the bar in Spices - you make your own with 2-4 avocado halves filling a bowl. If you're a guacamole fan, check this out as the normal portions (at the lunch buffet) are small, about half a cup. Plus top shelf tequila -- They setup a seafood grill one day on the Deck by the bar - plates of shrimp, fish, etc. (plus burgers) -- Top shelf booze and better beer options are available at Bar Allegria and the bars associated with Spices (especially the tequila selection), Ventanas, Azia and Palazzo (e.g., green chartreuse) -- There's a surcharge for lobster and non-house wine (by the bottle) -- House red and white wines are the same across all the restaurants -- Ventanas has a pianist playing in the bar in the evening -- Allegria Bar is open latest, until 1am. It has outdoor seating and gets crowded, but fun. There's also a "sports bar" section at the back through the glass doors with TVs, billiards/pool tables and couches for lounging -- In one corner across from the bar is a case of cigars for sale if you're a smoker, including Cohiba Cuban cigars -- Allegria has nightly activities including a rock cover band, karaoke night, casino night (win a bottle of tequila) -- There's a free "high tea" (or coffee) every day from 4pm-6pm just outside the Ventanas bar at the top of the lobby stairs; served with macarons and other small cookies, pastries -- The large, shy rodent-like animals wandering the grounds are agouti, likely the Central American Agouti common to the Yucatan Peninsula where Playa del Carmen is located (see pic on Wikipedia). No, not chupacabra or capybara. Also an occasional iguana -- I didn't use the spa, but apparently the massages are fantastic (overheard one happy guest commenting as he exited) -- The sauna and steam room at the spa are open to all, FYI -- There's a gym next to the spa, FYI -- There's a "library" a display case with books free to all - located in the business center downstairs from check-in -- There's tennis courts out front (and a basketball court) and apparently a golf course nearby -- Bring good bug repellant, especially for sitting on a balcony in the evening -- It's about a 20-minute solid walk from the resort to downtown Playa del Carmen - along the beach or walkways -- Bikes are available to ride into town -- And maybe kayaks? -- Right outside the main, gated Zona Hotelera area there's a natural-sandwich place (with a mini replica of a Mayan pyramid), an Indian restaurant (intriguing), a German-speaking tourist center, a French coffee-internet joint, as well as inexpensive souvenir shops (got my t-shirt there). Additionally, there's a modern, open air mall, Paseo Del Carmen, a few blocks farther down the street (with a large Starbucks, Miniso, Old Navy, Zara, Rolex, etc.) and some great statues, performers. Wander through and you'll reach the beginning of the famous Calle Quinta Avenida (5th Avenue) pedestrian walkway -- I heard Cirque de Soleil, JOYA nearby is supposed to be amazing


    EVALUATION

    Round Indicators

    • august 14 2018
    • Willowick, Ohio
    • Couples

    momtobe06

    “Relaxing getaway”


    The Cons- They are strict with the 3pm check in time. I was recovering from a kidney infection and I was Ill upon arrival with 2 hours until official check-in. I begged for a room to rest. They would not allow me in a room... any room.. any sooner than 3pm. This was more of a staffing issue and seemed to be really short on housekeepers. The mini fridge kept everything luke warm and was useless. My husband and I were forced To eat outside at the palazzo restaurant because he had open toed sandals on. We were otherwise dressed up. Reservation system needs work- we booked our week right away but could only get early or vey late options. I asked if we could arrive at 6.30 instead of 6 and the concerige said no. We were the only ones in the place at 6.30?. Useless fridge was not stocked. We never received any kind of notice about events going on and only heard about it word of mouth. The Pros- Comfortable bed, AC worked well, awesome food and some really friendly staff who went above and beyond. relaxing hidden pools scattered around the property and no pesky time share people within the hotel. Beautiful tranquil property and a nice mature crowd. We enjoyed the nightly patio music. Tips- Bring a yeti for drinks or water or a insulated water bottle. They only give out small water bottles. Be patient... meals take a good 1.5 hours and are more leisurely that we are used too. Check dress code for restaurants


    Community M, Gerente at Royal Hideaway Playacar, responded to this review
    We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally We hope you will allow us to make your next stay unforgettable. Best regards!

    EVALUATION

    Round Indicators

    • august 14 2018
    • Brentwood, California
    • Couples

    angiesplace23

    “Wonderful Experience!!!”


    This was hands down, one of the best vacations I've ever had. The service was A+. The accommodations were A-. The room was neat. Cleaned daily with nightly turn down. The staff always greeted us with a smile and a "buenos dias, hola or buenos noches". The food was a B+. Mostly tasty but sometimes off the mark. Within a few days, the Grill staff knew us by name. The guys who coordinated activities at the pool were awesome. They did a good job of making guests feel welcome, included and important. They gleefully invited guests to participate in beach volleyball, bingo, water aerobics, dance lessons and more. We were especially impressed with AXEL. He was one of the activities coordinators who was extraordinary. He greeted guests by name, walked around the pool to get to know people and was incredibly engaging and full of personality. We will definitely be back!


    Community M, Gerente at Royal Hideaway Playacar, responded to this review
    Dear Mrs. Angie, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    EVALUATION

    Round Indicators

    • august 13 2018
    • New York City, New York
    • Couples

    mrsstayl0r

    “Loved everything about this place!”


    Really an amazing value and treatment by staff! Fantastic resort! We felt so special and taken care of. Also love the privacy of this resort. It doesn’t feel too big or impersonal. The value of all the extras really takes this place to a higher score in our book!


    Community M, Gerente at Royal Hideaway Playacar, responded to this review
    Dear Mrsstyl0r, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    Close 

    Back Find a hotel

    Hotels in Cuba

    Select Cuba

    Hotels in El Salvador

    Select El Salvador

    Hotels in Costa Rica

    Select Costa Rica

    Hotels in Ecuador

    Select Ecuador

    Hotels in Guatemala

    Select Guatemala

    Hotels in Nicaragua

    Select Nicaragua

    Hotels in Mexico

    Select Mexico

    Hotels in Aruba

    Select Aruba

    Hotels in Panamá

    Select Panamá

    Hotels in Spain

    Select Spain

    Hotels in Germany

    Select Germany

    Hotels in Turkey

    Select Turkey

    Hotels in Bulgaria

    Select Bulgaria

    Hotels in Czech Republic

    Select Czech Republic

    Hotels in Italy

    Select Italy

    Hotels in Greece

    Select Greece

    Hotels in Portugal

    Select Portugal

    Hotels in Morocco

    Select Morocco

    Hotels in Egypt

    Select Egypt

    Hotels in United Arab Emirates

    Select United Arab Emirates

    Take me from

    ALL A B C D E F G H I J K L M N Ñ O P Q R S T U V W X Y Z