Barceló Hotel Pool  Royal Hideaway Playacar Resort

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Royal Hideaway Playacar - Adults only

Lote Hotelero No. 6, Desarrollo   77710 Playacar , Playa del Carmen   Quintana Roo  


Places of Interest

60.5 km Cancun International Airport 

10 minutes Playa del Carmen

Guest reviews.

There is no better expert than a traveller.

Royal Hideaway Playacar - Adults only

4.5/5 Round Indicators
| 5098 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

73% Complete

3729

Very good

17% Complete

878

Average

5% Complete

291

Poor

2% Complete

130

Very poor

1% Complete

70

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    Round Indicators
    Lorena O 06/20/2018 Couples

    “2nd trip...AMAZING!!”

    My boyfriend and I just got back about 2 weeks ago from Royal. This was our second trip and it won't be our last. Even thought the amount of seaweed was very overwhelming, it did not ruin our time to play in the ocean. The service was amazing per usual! I want to highlight our favorite waiter on this planet, Trinidad in Azia. My boyfriend and I have never been treated with such respect, care and attention like Trinidad does. He remembered our drink orders as soon as he saw us step into the restaurant. He also remembered my boyfriend's food allergies, without needed to be reminded. Trinidad is an exceptional waiter but overall an amazing, hard working man. I also want to highlight the host from The Deck, Daniella (I think that's her name- she wears black framed glasses). Look for her bubbly, happy personality in the morning to start your day in paradise! Take a quick excursion and snorkel next door with the sting rays and if you're lucky you might see a sea turtle. Everyone in the dive shop were awesome and very knowledgeable. Also, don't be afraid to leave the resort and indulge yourself to a very inexpensive massage across the street or take a bike ride and explore la quinta venida. The food was so much better this time around. They had much better options than before and the drinks were to notch! This is the perfect place to really relax, enjoy other people's company and soak in lots of sun. Don't let this place fool you, the entertainment was so much fun from aqua zumba, trivia, karaoke, silent disco and Mexico night. We were lucky to have met two ambitious, fun young men Jonathan and Federico. Overall, it was one of the best vacations I've had in a long time. Thanks to everyone at the RH for our amazing stay. We can't wait to be back!

    Community M, Gerente at Royal Hideaway Playacar, responded to this review
     Dear Mrs. Lorena, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally We hope you will allow us to make your next stay unforgettable. Best regards!

    Round Indicators
    mikealv408 San Jose, California. 06/19/2018 Family

    “Great Resort with Great Service”

    My family and I, my wife, my 21-year-old son and 19-year-old daughter came here for our Anniversary and Family Vacation. From the beginning the experience was great. The staff was so helpful and the service throughout the stay was top-notch. For an All-Inclusive resort the restaurants were some of the best we've experienced. Las Ventanas was our favorite restaurant as well as Azia. At Spices the food was good but what we enjoyed the most were the chef’s special pineapple empanadas. The beach views from the main pool and deck were gorgeous and the sand was so soft and clean. Also, there were no vendors selling on the beach or anywhere near the resort. We have had the pleasure of staying at the Four Seasons Resort Hualalai in Kona, Four Seasons Maui at Wailea, as well as various Ritz Carlton and other resorts and the service here was comparable to those. Service is the difference between a good vacation and a memorable one and we just want to acknowledge just some of the employees that made this vacation so great; Dana Lopez our Concierge, Manuel the Sommelier, Eselia our maid, Poolside Service- Daniel/Luis/Genero/Johnathan, Marcelino, Main Lobby Bar and Entertainment - Jose Chan, Shaira Caceres, and Roberto, as well as Federico for off resort excursions... they were all awesome! My family said this is one of the best vacations that we have been on so if you want a peaceful, enjoyable time, love the beach and sitting poolside, and meeting fun people you should definitely come here. We will come back!

    Community M, Gerente at Royal Hideaway Playacar, responded to this review
     Dear Mr. Mike, Thank you for taking the time to share your comments about your recent vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

    Round Indicators
    linh n houston. 06/19/2018 Family

    “Long wait and poor service”

    1. The food is ok not great. Not enough varieties compared to other resort like RIU. 2. Long wait. Concierge said upon arrival you dont have to make reservation for dinner at Spice or Grille restaurant. Waited 45 mins. to be seated. Waited another 45 mins. for food to arrive. They may not have enough staff. 3. Room did not have hot water. Report to housekeeping at 5 pm but they may have forgotten. Called concierge at 11 pm and maintenance was able to fix the problem. 4. Sister ordered lunch at Grille. Waited 45 mins. for food. Maybe it's just the waitress. She left the fish plate at the bar and serviced someone else. Fish was cold when it was brought over. Pros: 1. Resort is peaceful and quiet 2. Staff are generally polite 3. Resort is laid back and relaxing

    Community M, Gerente at Royal Hideaway Playacar, responded to this review
     Dear Mrs. Lihn, Thank you for taking the time to share your comments about your recent vacation with us. It is with regret however that some aspects of our hotel did not meet your expectations; We are working with all the staff to give you the best service. Your comments have been taken on board and will help to improve our service and quality of them for all our guests. We strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

    Round Indicators
    Anita I 06/19/2018 Couples

    “Perfection”

    My husband and I celebrated our 20th Anniversary at the Royal Hideaway and treasured every minute. The staff was exceptional in every way, our concierge, Graciela, went out of her way to make our stay as comfortable as possible. We appreciated the excellent food, the peacefulness, the infinity pool, the snorkeling right next door, the immaculate room and the plethora of comfortable and shaded beach chairs, the view was second to none! Would stay here again in a heartbeat. A very memorable trip!

    Community M, Gerente at Royal Hideaway Playacar, responded to this review
     Dear Mrs. Anita, Thank you for taking the time to share your comments about your recent vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

    Round Indicators
    paulbecky2018 Clear Lake Shores, Texas. 06/17/2018 Couples

    “Amazing place”

    Highly recommend this resort. Wonderful service. Premium drinks included. Room service was prompt. Comfortable and spacious room. Good variety of restaurants. Concierge service was a great help with questions and making sure we had everything we wanted and needed. We will be back.

    Community M, Gerente at Royal Hideaway Playacar, responded to this review
     Dear Paul & Becky, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally We hope you will allow us to make your next stay unforgettable. Best regards!

    EVALUATION

    Round Indicators

    • june 20 2018
    • Couples

    Lorena O

    “2nd trip...AMAZING!!”


    My boyfriend and I just got back about 2 weeks ago from Royal. This was our second trip and it won't be our last. Even thought the amount of seaweed was very overwhelming, it did not ruin our time to play in the ocean. The service was amazing per usual! I want to highlight our favorite waiter on this planet, Trinidad in Azia. My boyfriend and I have never been treated with such respect, care and attention like Trinidad does. He remembered our drink orders as soon as he saw us step into the restaurant. He also remembered my boyfriend's food allergies, without needed to be reminded. Trinidad is an exceptional waiter but overall an amazing, hard working man. I also want to highlight the host from The Deck, Daniella (I think that's her name- she wears black framed glasses). Look for her bubbly, happy personality in the morning to start your day in paradise! Take a quick excursion and snorkel next door with the sting rays and if you're lucky you might see a sea turtle. Everyone in the dive shop were awesome and very knowledgeable. Also, don't be afraid to leave the resort and indulge yourself to a very inexpensive massage across the street or take a bike ride and explore la quinta venida. The food was so much better this time around. They had much better options than before and the drinks were to notch! This is the perfect place to really relax, enjoy other people's company and soak in lots of sun. Don't let this place fool you, the entertainment was so much fun from aqua zumba, trivia, karaoke, silent disco and Mexico night. We were lucky to have met two ambitious, fun young men Jonathan and Federico. Overall, it was one of the best vacations I've had in a long time. Thanks to everyone at the RH for our amazing stay. We can't wait to be back!


    Community M, Gerente at Royal Hideaway Playacar, responded to this review
    Dear Mrs. Lorena, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally We hope you will allow us to make your next stay unforgettable. Best regards!

    EVALUATION

    Round Indicators

    • june 19 2018
    • San Jose, California
    • Family

    mikealv408

    “Great Resort with Great Service”


    My family and I, my wife, my 21-year-old son and 19-year-old daughter came here for our Anniversary and Family Vacation. From the beginning the experience was great. The staff was so helpful and the service throughout the stay was top-notch. For an All-Inclusive resort the restaurants were some of the best we've experienced. Las Ventanas was our favorite restaurant as well as Azia. At Spices the food was good but what we enjoyed the most were the chef’s special pineapple empanadas. The beach views from the main pool and deck were gorgeous and the sand was so soft and clean. Also, there were no vendors selling on the beach or anywhere near the resort. We have had the pleasure of staying at the Four Seasons Resort Hualalai in Kona, Four Seasons Maui at Wailea, as well as various Ritz Carlton and other resorts and the service here was comparable to those. Service is the difference between a good vacation and a memorable one and we just want to acknowledge just some of the employees that made this vacation so great; Dana Lopez our Concierge, Manuel the Sommelier, Eselia our maid, Poolside Service- Daniel/Luis/Genero/Johnathan, Marcelino, Main Lobby Bar and Entertainment - Jose Chan, Shaira Caceres, and Roberto, as well as Federico for off resort excursions... they were all awesome! My family said this is one of the best vacations that we have been on so if you want a peaceful, enjoyable time, love the beach and sitting poolside, and meeting fun people you should definitely come here. We will come back!


    Community M, Gerente at Royal Hideaway Playacar, responded to this review
    Dear Mr. Mike, Thank you for taking the time to share your comments about your recent vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

    EVALUATION

    Round Indicators

    • june 19 2018
    • houston
    • Family

    linh n

    “Long wait and poor service”


    1. The food is ok not great. Not enough varieties compared to other resort like RIU. 2. Long wait. Concierge said upon arrival you dont have to make reservation for dinner at Spice or Grille restaurant. Waited 45 mins. to be seated. Waited another 45 mins. for food to arrive. They may not have enough staff. 3. Room did not have hot water. Report to housekeeping at 5 pm but they may have forgotten. Called concierge at 11 pm and maintenance was able to fix the problem. 4. Sister ordered lunch at Grille. Waited 45 mins. for food. Maybe it's just the waitress. She left the fish plate at the bar and serviced someone else. Fish was cold when it was brought over. Pros: 1. Resort is peaceful and quiet 2. Staff are generally polite 3. Resort is laid back and relaxing


    Community M, Gerente at Royal Hideaway Playacar, responded to this review
    Dear Mrs. Lihn, Thank you for taking the time to share your comments about your recent vacation with us. It is with regret however that some aspects of our hotel did not meet your expectations; We are working with all the staff to give you the best service. Your comments have been taken on board and will help to improve our service and quality of them for all our guests. We strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

    EVALUATION

    Round Indicators

    • june 19 2018
    • Couples

    Anita I

    “Perfection”


    My husband and I celebrated our 20th Anniversary at the Royal Hideaway and treasured every minute. The staff was exceptional in every way, our concierge, Graciela, went out of her way to make our stay as comfortable as possible. We appreciated the excellent food, the peacefulness, the infinity pool, the snorkeling right next door, the immaculate room and the plethora of comfortable and shaded beach chairs, the view was second to none! Would stay here again in a heartbeat. A very memorable trip!


    Community M, Gerente at Royal Hideaway Playacar, responded to this review
    Dear Mrs. Anita, Thank you for taking the time to share your comments about your recent vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

    EVALUATION

    Round Indicators

    • june 17 2018
    • Clear Lake Shores, Texas
    • Couples

    paulbecky2018

    “Amazing place”


    Highly recommend this resort. Wonderful service. Premium drinks included. Room service was prompt. Comfortable and spacious room. Good variety of restaurants. Concierge service was a great help with questions and making sure we had everything we wanted and needed. We will be back.


    Community M, Gerente at Royal Hideaway Playacar, responded to this review
    Dear Paul & Becky, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally We hope you will allow us to make your next stay unforgettable. Best regards!

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