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Barceló Hotel Pool  Royal Hideaway Playacar Resort
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map

Map and location

Lote Hotelero No. 6, Desarrollo   77710 Playacar , Playa del Carmen   Quintana Roo  


Places of Interest

60.5 km Cancun International Airport 

10 minutes Playa del Carmen

Guest reviews.

There is no better expert than a traveller.

Royal Hideaway Playacar - Adults only

4.5/5 Round Indicators
| 6347 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

73% Complete

4637

Very good

16% Complete

1068

Average

5% Complete

369

Poor

2% Complete

168

Very poor

1% Complete

105

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    Round Indicators
    TexasUllrichs1430 09/15/2019

    “STAFF REVIEWS”

    Our second visit to the Royal Hideaway was another perfect experience in luxury dining and accommodations . But without question it was the above and beyond caring and genuine hospitality of the staff that impressed and humbled us consistently. NICHOLAS GONZALES- Las Ventanas server. Experienced, intuitive, fun loving, who knows each selection. Twinkling eyes and trainer for new staff. Nicholas makes amazing fresh coffee just for " you"! He orchestrated staff to divert my attention for a birthday surprise! I have never see someone work so diligently to please and take such pleasure in "pleasing!" ALEJANDRO SOLIS- Azia server After he offered more each course and kept our champagne glasses overflowing at, the end of the meal when we were "replete" h e became very serious and said"May I ask you a question?" Is there ANYTHING else I can get you?" MILICA LINARES**YAMILE HERNANDEZ** and FATIMA ROJAS** Welcomed us with their beautiful smiles, confirmed our room, and made us feel very special and appreciated even after multiple visits to The Grill for breakfast and lunch. They made a point to seat us in our favorite area on the deck. The salad and taco bars were outstanding, fresh, and innovative. These beautiful girls are the "flowers of the staff!" SANTIAGO PUC Was our favorite server at The Grill. One morning he served me coffee and later I wanted cream. He offered and served Fresh coffee with the cream. He would greet us each day and check on us as if we were family. His gentle heart and Mayan demeanor always blessed us. Our last day he served us Tequila Shots at breakfast for our last Salud and Vive Mexico-the tequila was Top Shelf! Warning! Santiago will steal your heart! ANGEL DZUL-server at the Grill. I was impressed that each server was so confident and relaxed and shared their lives so easily and with gratitude. Angel had a special spirit and related his Mayan heritage with ease and understanding of the value of his heritage--that he offered so readily to his guests. He truly made us feel welcome in his country. WILBERTH AGUILAR was our server Everywhere. His confidence and experience in each restaurant made each meal memorable. It was always uplifting each time he saw us he called us by name! EDWIN HERRERA - server in Las Ventanas and Afternoon TEA One afternoon we had been shopping in Playa and returned very hot and tired. Edwin kept pouring ice cold champagne with encouragement and his very handsome young smile "Your'e not driving!!" Dining one evening in Las Ventanas I remarked to Nicholas how good Edwin was and proudly Nicholas said "I trained him!" Edwin has beautiful hair styled perfectly. I realized that ALL the staff were perfectly groomed and approachable with any request or just conversation-in fluent english! NURI Spa Therapist and Aesthetician The Spa is world class from the moment you enter and breathe the addicting aromatic atmosphere. Alejandro's greeting is cheerful and inviting. I have enjoyed many massages and facials. Nuri's 12 years of experience as a massage therapist and facialist are evident from her first touch. Professionally she asks your preference of depth of massage then therapeutically addresses all the "knots" and relaxation with a full body treatment. The facial and eye treatment and products provided were exceptional. My skin was glowing and moist! I am 68! I enjoyed a shower in the Spa to wash my hair for the evening. Unfortunately I did not take time to use the Sauna or Steam room which were perfect temperatures. I envy your visit and experience with Nuri!
    Round Indicators
    coachjoe4u Lombard, Illinois. 09/15/2019 Couples

    “Mexico at it's best!”

    If you're looking for an Adults only resort that will pamper you if needed but, still have access to any activity possible in Mexico, this is the place. The staff is there at your call, the rooms were immaculate and the dining fantastic.
    Round Indicators
    ArizonaMike2019 Scottsdale, Arizona. 09/15/2019 Couples

    “Dissapointed”

    Should be rated 2-1/2 Star. Not a 4 star resort. The towels were worn and scratchy. Advertised as having 6 restaurants but only 4 were open and guests could not eat where and when they wanted. The menus never change. Great pools and beach but not much else to do.
    Round Indicators
    Road137252 09/15/2019

    “Royal Hideaway Playa ar Sept 2019”

    We just returned from a six night stay at the Royal Hideaway. It was an excellent resort. The service an the food were top notch.We had no problems with seaweed when we swam. Our concierge Gabriel took care of all of our dinner reservations and helped with several things to make our visit very special. At the restaurant Spices- the food was freshly prepared-and seafood dishes were great! Not your usual Mexican restaurant. Our great servers there Abimiel and Victor. They prepared flame prepared Mexican coffee which was delicious. At The Grill there was a wide variety of fresh fruits and vegetables along with special chef prepared dishes that were delicious. Our special thanks to Oscar and Angel for everything. We enjoyed the Aziza restaurant with the Teppanyaki experience very much. Special thanks to David and Carlos. Thanks for such a wonderful experience. We will come back.
    Round Indicators
    Michael T 09/15/2019 Couples

    “Nightmare check in”

    They had no information of our confirmed reservation Thank goodness I had taken all my information with us. We had to prove we had reservation and that it had been paid for. It was so bad that after showing our receipts to them. - they then made us charge $450 On our credit card until they could confirm what we had proven. It was a total nightmare And they never apologized for anything Would not recommend these folks at check in ever - totally unapologetic

    EVALUATION

    Round Indicators

    • september 15 2019

    TexasUllrichs1430

    “STAFF REVIEWS”


    Our second visit to the Royal Hideaway was another perfect experience in luxury dining and accommodations . But without question it was the above and beyond caring and genuine hospitality of the staff that impressed and humbled us consistently. NICHOLAS GONZALES- Las Ventanas server. Experienced, intuitive, fun loving, who knows each selection. Twinkling eyes and trainer for new staff. Nicholas makes amazing fresh coffee just for " you"! He orchestrated staff to divert my attention for a birthday surprise! I have never see someone work so diligently to please and take such pleasure in "pleasing!" ALEJANDRO SOLIS- Azia server After he offered more each course and kept our champagne glasses overflowing at, the end of the meal when we were "replete" h e became very serious and said"May I ask you a question?" Is there ANYTHING else I can get you?" MILICA LINARES**YAMILE HERNANDEZ** and FATIMA ROJAS** Welcomed us with their beautiful smiles, confirmed our room, and made us feel very special and appreciated even after multiple visits to The Grill for breakfast and lunch. They made a point to seat us in our favorite area on the deck. The salad and taco bars were outstanding, fresh, and innovative. These beautiful girls are the "flowers of the staff!" SANTIAGO PUC Was our favorite server at The Grill. One morning he served me coffee and later I wanted cream. He offered and served Fresh coffee with the cream. He would greet us each day and check on us as if we were family. His gentle heart and Mayan demeanor always blessed us. Our last day he served us Tequila Shots at breakfast for our last Salud and Vive Mexico-the tequila was Top Shelf! Warning! Santiago will steal your heart! ANGEL DZUL-server at the Grill. I was impressed that each server was so confident and relaxed and shared their lives so easily and with gratitude. Angel had a special spirit and related his Mayan heritage with ease and understanding of the value of his heritage--that he offered so readily to his guests. He truly made us feel welcome in his country. WILBERTH AGUILAR was our server Everywhere. His confidence and experience in each restaurant made each meal memorable. It was always uplifting each time he saw us he called us by name! EDWIN HERRERA - server in Las Ventanas and Afternoon TEA One afternoon we had been shopping in Playa and returned very hot and tired. Edwin kept pouring ice cold champagne with encouragement and his very handsome young smile "Your'e not driving!!" Dining one evening in Las Ventanas I remarked to Nicholas how good Edwin was and proudly Nicholas said "I trained him!" Edwin has beautiful hair styled perfectly. I realized that ALL the staff were perfectly groomed and approachable with any request or just conversation-in fluent english! NURI Spa Therapist and Aesthetician The Spa is world class from the moment you enter and breathe the addicting aromatic atmosphere. Alejandro's greeting is cheerful and inviting. I have enjoyed many massages and facials. Nuri's 12 years of experience as a massage therapist and facialist are evident from her first touch. Professionally she asks your preference of depth of massage then therapeutically addresses all the "knots" and relaxation with a full body treatment. The facial and eye treatment and products provided were exceptional. My skin was glowing and moist! I am 68! I enjoyed a shower in the Spa to wash my hair for the evening. Unfortunately I did not take time to use the Sauna or Steam room which were perfect temperatures. I envy your visit and experience with Nuri!


    EVALUATION

    Round Indicators

    • september 15 2019
    • Lombard, Illinois
    • Couples

    coachjoe4u

    “Mexico at it's best!”


    If you're looking for an Adults only resort that will pamper you if needed but, still have access to any activity possible in Mexico, this is the place. The staff is there at your call, the rooms were immaculate and the dining fantastic.


    EVALUATION

    Round Indicators

    • september 15 2019
    • Scottsdale, Arizona
    • Couples

    ArizonaMike2019

    “Dissapointed”


    Should be rated 2-1/2 Star. Not a 4 star resort. The towels were worn and scratchy. Advertised as having 6 restaurants but only 4 were open and guests could not eat where and when they wanted. The menus never change. Great pools and beach but not much else to do.


    EVALUATION

    Round Indicators

    • september 15 2019

    Road137252

    “Royal Hideaway Playa ar Sept 2019”


    We just returned from a six night stay at the Royal Hideaway. It was an excellent resort. The service an the food were top notch.We had no problems with seaweed when we swam. Our concierge Gabriel took care of all of our dinner reservations and helped with several things to make our visit very special. At the restaurant Spices- the food was freshly prepared-and seafood dishes were great! Not your usual Mexican restaurant. Our great servers there Abimiel and Victor. They prepared flame prepared Mexican coffee which was delicious. At The Grill there was a wide variety of fresh fruits and vegetables along with special chef prepared dishes that were delicious. Our special thanks to Oscar and Angel for everything. We enjoyed the Aziza restaurant with the Teppanyaki experience very much. Special thanks to David and Carlos. Thanks for such a wonderful experience. We will come back.


    EVALUATION

    Round Indicators

    • september 15 2019
    • Couples

    Michael T

    “Nightmare check in”


    They had no information of our confirmed reservation Thank goodness I had taken all my information with us. We had to prove we had reservation and that it had been paid for. It was so bad that after showing our receipts to them. - they then made us charge $450 On our credit card until they could confirm what we had proven. It was a total nightmare And they never apologized for anything Would not recommend these folks at check in ever - totally unapologetic


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