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Barceló Hotel Pool  Maya Beach
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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Places of Interest

78.7 km  Cancun International Airport 

0 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Beach

4.5/5 Round Indicators
| 11086 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

54% Complete

6015

Very good

27% Complete

3088

Average

10% Complete

1112

Poor

4% Complete

485

Very poor

3% Complete

386

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    Round Indicators
    savage76 Surrey, Canada. 04/16/2019 Family

    “Great resort. I will go back.”

    Great resort. Gardens are well kept. Food was great. Staff were great. Only down side is check in and out the girls were not very informative. Felt very safe at all times as well. Areas around the pools could be kept cleaner.

    DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review
     Dear Guest, We thank you for letting us know your observations. Our goal is to work and improve every day to be the popular family resort that has been appreciated by thousand of guests and we appreciate every comment to make our services better. The management staff would like to extend our sincerest apologies for the inconvenience you experienced during your stay. We take this as a valuable information from our guests so we can better serve you in the future. We will take all of your suggestions and discuss them in our weekly meeting. We are looking forward to the pleasure of welcoming you again at our resort. Best Regards, José Luis Serratos Subdirector Barceló Maya Beach

    Round Indicators
    Travel64118178768 Coquitlam, Canada. 04/16/2019 Family

    “Great stay”

    Had a great time good experience and would stay on this resort again And would recommend family and friends to stay and experience such an amazing resort with lots of this to do and children friendly.
    Round Indicators
    Roam61561372724 Toronto, Canada. 04/16/2019 Couples

    “You will NOT regret it!”

    We went in April for our first anniversary and absolutely loved the hotel. The food was amazing, the staff is EXTREMELY friendly. The hotel is HUGE and has a ton of activities to do. We absolutely recommend it!
    Round Indicators
    Sightseer46464210447 04/16/2019 Family

    “Would never recommend”

    Worst hotel service I have ever experienced. Staff did not care about issues and rarely would even attempt to resolve them. Towels and water bottles never re filled in rooms. Pools dirty. Even in our “premium suite”. Shower and toilet over flowed ruining our clothes that was near the bathroom. Luckily they cleaned it free of charge (after an argument telling us they would not) maintenance man said “shower is fine” after turning it on and off and fixing nothing. Overall beautiful resort and beach, only good part of the stay.

    DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review
     Dear Guest, We thank you for your stay at Barceló Maya Beach, and we are sincerely sorry to read that we have not been able to meet your expectations. It is not something atypical from our services and kindly staff. Constructive feedback is always appreciated as it allows us to pinpoint our areas of opportunity and grow as a resort. Our priority is keeping our guests satisfied at all times. We hope that we will have the pleasure of welcoming you back upon a next opportunity, and show you our sincere commitment and high level of service. Looking forward to this opportunity. Warm Regards, José Luis Serratos Subdirector Barceló Maya Beach

    Round Indicators
    elizabethk394 Nashville, Tennessee. 04/16/2019 Family

    “First time in Mexico”

    We were very concerned about our safety in Cancun, the Barcelo made the experience stress free, we never felt concern for our safety. We were there for a family wedding, which was excellent, so beautiful and family friendly. Thank you

    EVALUATION

    Round Indicators

    • april 16 2019
    • Surrey, Canada
    • Family

    savage76

    “Great resort. I will go back.”


    Great resort. Gardens are well kept. Food was great. Staff were great. Only down side is check in and out the girls were not very informative. Felt very safe at all times as well. Areas around the pools could be kept cleaner.


    DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review
    Dear Guest, We thank you for letting us know your observations. Our goal is to work and improve every day to be the popular family resort that has been appreciated by thousand of guests and we appreciate every comment to make our services better. The management staff would like to extend our sincerest apologies for the inconvenience you experienced during your stay. We take this as a valuable information from our guests so we can better serve you in the future. We will take all of your suggestions and discuss them in our weekly meeting. We are looking forward to the pleasure of welcoming you again at our resort. Best Regards, José Luis Serratos Subdirector Barceló Maya Beach

    EVALUATION

    Round Indicators

    • april 16 2019
    • Coquitlam, Canada
    • Family

    Travel64118178768

    “Great stay”


    Had a great time good experience and would stay on this resort again And would recommend family and friends to stay and experience such an amazing resort with lots of this to do and children friendly.


    EVALUATION

    Round Indicators

    • april 16 2019
    • Toronto, Canada
    • Couples

    Roam61561372724

    “You will NOT regret it!”


    We went in April for our first anniversary and absolutely loved the hotel. The food was amazing, the staff is EXTREMELY friendly. The hotel is HUGE and has a ton of activities to do. We absolutely recommend it!


    EVALUATION

    Round Indicators

    • april 16 2019
    • Family

    Sightseer46464210447

    “Would never recommend”


    Worst hotel service I have ever experienced. Staff did not care about issues and rarely would even attempt to resolve them. Towels and water bottles never re filled in rooms. Pools dirty. Even in our “premium suite”. Shower and toilet over flowed ruining our clothes that was near the bathroom. Luckily they cleaned it free of charge (after an argument telling us they would not) maintenance man said “shower is fine” after turning it on and off and fixing nothing. Overall beautiful resort and beach, only good part of the stay.


    DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review
    Dear Guest, We thank you for your stay at Barceló Maya Beach, and we are sincerely sorry to read that we have not been able to meet your expectations. It is not something atypical from our services and kindly staff. Constructive feedback is always appreciated as it allows us to pinpoint our areas of opportunity and grow as a resort. Our priority is keeping our guests satisfied at all times. We hope that we will have the pleasure of welcoming you back upon a next opportunity, and show you our sincere commitment and high level of service. Looking forward to this opportunity. Warm Regards, José Luis Serratos Subdirector Barceló Maya Beach

    EVALUATION

    Round Indicators

    • april 16 2019
    • Nashville, Tennessee
    • Family

    elizabethk394

    “First time in Mexico”


    We were very concerned about our safety in Cancun, the Barcelo made the experience stress free, we never felt concern for our safety. We were there for a family wedding, which was excellent, so beautiful and family friendly. Thank you


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