Barceló Hotel Pool  Maya Beach
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Barceló Maya Beach

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Places of Interest

78.7 km  Cancun International Airport 

0 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Beach

4.0/5 Round Indicators
| 9864 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

53% Complete

5286

Very good

28% Complete

2791

Average

10% Complete

1000

Poor

4% Complete

447

Very poor

3% Complete

340

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    Round Indicators
    Lubi20182018 08/19/2018 Friends getaway

    “Great choice”

    Bathrooms could improve in clealiness, they need to update decor in bedrooms. Food, service, drinks, staff, pools, bars, entertainment, were all excellent. Overall the price was right for the service received. I really enjoyed the buffet and the fact that there was always a place to eat..all inclusive, even alcoholic beverages. I would return and this time pay for an upgraded room.
    Round Indicators
    Kathy G East Windsor, New Jersey. 08/19/2018 Family

    “Good, not great.”

    We have mixed reviews about this place. Here are the Pro and Cons:Pros1) Cleanest resort we've ever stayed at. They are constantly cleaning. It's a beautiful property. 2) Friendly staff3) Food was good,not great. We liked Tokyo (service was amazing) and Santa Fe the best. We ate buffets during the day and restaurants at night.4) Resort is huge. Lots to see and do.5) Close to Xel-Ha (This excursion is a must!)6) You get bonus money to spend7) Nightly shows8) Double decker shuttle bus.Cons:1) They nickel and dime you to deatha) The water park is $20 extra per persona1) There's a Flow Rider at the water park, but if you want to use the surf board instead of the boogie board, that's $15 for only 1 hour. b) There's bowling. It's free for 2 people for one game daily. If you have a family larger than 2 you have to pay $15 per person per game.c) If you want to play mini-golf after dinner you have to pay. Before dinner it's free.d) At dinner, they tell you that our can only order one item from each category. THIS ISN'T TRUE. 2) We paid for Premium, but for some reason that didn't include the restaurants at the Grand. To eat there is $20 per person.2a) The Premium check-in staff gave us limited info about the resort. We had to keep going back to ask questions that should've explained at check-in.2b) Check-in is 3pm. Our room wasn't ready until 3:45pm.3) Pool bartender serve crab drinks unless you tip. We tested this theory once on our last day.4) There's not much pool-side entertainment. They are in desperate need of a DJ. One that will play games for all ages and give away some incentives or little gifts. 5) Dress code for men at restaurants. Why do men need to wear pants for dinner? Why can't men were shorts? 6) We had private transfers. They made us leave the resort 4 hours before our plane took off. When we found out our plane was delayed they didn't help us. We were forced to arrive at the airport 5.5 hours before our plane took off. This has nothing to do with the resort, but an FYI for divers. My son and I dove with the on sight divers and were not happy with our experience. We were given a special buy 1 dive, get 1 free and we chose not to go on our 2nd dive.I chose this resort for 2 reasons, the price and proximity to Xel-Ha. We definitely got what we paid for, but we feel that there are several things this resort can to improve everyone's experience. I would only recommend this place if you got a good deal.
    Round Indicators
    Leidy S 08/19/2018 Couples

    “Stayed at barcelo”

    Stayed at barcelo for 7 days I am very satisfied with all the services that were providing to me. The hotel itself it’s beautiful and the staff is very nice. I highly recommend the resort to anyone traveling to riviera maya
    Round Indicators
    mduke2018 08/19/2018 Family

    “Family vacation”

    The Barcelo is a beautiful resort. The grounds were always clean, people working all the time to keep it up. Every staff memeber we came in contact with was friendly and helpful. Very accommodating. We will definitely return.
    Round Indicators
    Yoana J 08/19/2018 Couples

    “Excellent entertainment ”

    I had an excellent time in this hotel. The food was good and also the staff was very friendly specially the guys of the pool entertainment. Dancing and playing with Laura and Ulrique is a must do if you visit the hotel.

    EVALUATION

    Round Indicators

    • august 19 2018
    • Friends getaway

    Lubi20182018

    “Great choice”


    Bathrooms could improve in clealiness, they need to update decor in bedrooms. Food, service, drinks, staff, pools, bars, entertainment, were all excellent. Overall the price was right for the service received. I really enjoyed the buffet and the fact that there was always a place to eat..all inclusive, even alcoholic beverages. I would return and this time pay for an upgraded room.


    EVALUATION

    Round Indicators

    • august 19 2018
    • East Windsor, New Jersey
    • Family

    Kathy G

    “Good, not great.”


    We have mixed reviews about this place. Here are the Pro and Cons:Pros1) Cleanest resort we've ever stayed at. They are constantly cleaning. It's a beautiful property. 2) Friendly staff3) Food was good,not great. We liked Tokyo (service was amazing) and Santa Fe the best. We ate buffets during the day and restaurants at night.4) Resort is huge. Lots to see and do.5) Close to Xel-Ha (This excursion is a must!)6) You get bonus money to spend7) Nightly shows8) Double decker shuttle bus.Cons:1) They nickel and dime you to deatha) The water park is $20 extra per persona1) There's a Flow Rider at the water park, but if you want to use the surf board instead of the boogie board, that's $15 for only 1 hour. b) There's bowling. It's free for 2 people for one game daily. If you have a family larger than 2 you have to pay $15 per person per game.c) If you want to play mini-golf after dinner you have to pay. Before dinner it's free.d) At dinner, they tell you that our can only order one item from each category. THIS ISN'T TRUE. 2) We paid for Premium, but for some reason that didn't include the restaurants at the Grand. To eat there is $20 per person.2a) The Premium check-in staff gave us limited info about the resort. We had to keep going back to ask questions that should've explained at check-in.2b) Check-in is 3pm. Our room wasn't ready until 3:45pm.3) Pool bartender serve crab drinks unless you tip. We tested this theory once on our last day.4) There's not much pool-side entertainment. They are in desperate need of a DJ. One that will play games for all ages and give away some incentives or little gifts. 5) Dress code for men at restaurants. Why do men need to wear pants for dinner? Why can't men were shorts? 6) We had private transfers. They made us leave the resort 4 hours before our plane took off. When we found out our plane was delayed they didn't help us. We were forced to arrive at the airport 5.5 hours before our plane took off. This has nothing to do with the resort, but an FYI for divers. My son and I dove with the on sight divers and were not happy with our experience. We were given a special buy 1 dive, get 1 free and we chose not to go on our 2nd dive.I chose this resort for 2 reasons, the price and proximity to Xel-Ha. We definitely got what we paid for, but we feel that there are several things this resort can to improve everyone's experience. I would only recommend this place if you got a good deal.


    EVALUATION

    Round Indicators

    • august 19 2018
    • Couples

    Leidy S

    “Stayed at barcelo”


    Stayed at barcelo for 7 days I am very satisfied with all the services that were providing to me. The hotel itself it’s beautiful and the staff is very nice. I highly recommend the resort to anyone traveling to riviera maya


    EVALUATION

    Round Indicators

    • august 19 2018
    • Family

    mduke2018

    “Family vacation”


    The Barcelo is a beautiful resort. The grounds were always clean, people working all the time to keep it up. Every staff memeber we came in contact with was friendly and helpful. Very accommodating. We will definitely return.


    EVALUATION

    Round Indicators

    • august 19 2018
    • Couples

    Yoana J

    “Excellent entertainment ”


    I had an excellent time in this hotel. The food was good and also the staff was very friendly specially the guys of the pool entertainment. Dancing and playing with Laura and Ulrique is a must do if you visit the hotel.


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