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Barceló Hotel Pool  Maya Beach
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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Places of Interest

78.7 km  Cancun International Airport 

0 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Beach

4.0/5 Round Indicators
| 11674 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

54% Complete

6376

Very good

27% Complete

3196

Average

9% Complete

1158

Poor

4% Complete

516

Very poor

3% Complete

428

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    Round Indicators
    507cindyr New York City, New York. 07/16/2019

    “Amazing Space with Beautiful People ”

    Mexico! Mexico! There is no fake news about you; but a fabulous country that strives to be the best regardless of the stigma. My trip to Barcelo Maya Beach & Caribe (Grand Resort) in Mexico was truly an amazing experience. In the last three years, I have visited Barcelo in Costa Rica, Barcelo in Punta Caña but the most fascinating, and captivating experience/ location was at Barcelo Maya Beach & Caribe in Mexico 🇲🇽! Our favorite location was in the Breakfast Buffett, where Mr. Alex Ortega and Saul Canche were so attentive to our needs; always greeted us with a Good morning, and never failed to fulfill our needs. During the evening hours; we dined at the Buffet Area where Mr. Gustavo Lopez and Ricardo Kuyok celebrated us. To the extend where we canceled our reservation at the Marenostru restaurant and dined at the Main Buffet.The Customer Services provided by Mr. Lopez and Mr. Kuyok exceeded what my words can describe in this review; the extraordinary Customer Service were extraordinary! Ms. Irene Sanchez (Pool Area); thank you; you are brilliant! Coco at U Spa; what a relaxing experience and Mr. Manuel Trujillo at the Italian Restaurant; Thank you for being so kind. Barcelo México 🇲🇽! You get 10 Stars ⭐️ for your excellent Customer Services; you guys know the value of life where we are currently facing so many challenges, but yet you make it so seemless ! Keep Growing, Keep learning but most importantly keep being you-which is Kind, caring and showing the world that your existence will never go in vain.
    Round Indicators
    elenabud Puerto Aventuras, Mexico. 07/16/2019 Family

    “Nice Service ”

    It’s our second trip in this amazing resort for families and we are really enjoying ourselves even more with the Premium level this year!!! Super service! Super Kids Club !! Super food !!! We Love this Hotel!!! Special thanks to: Henoc Aparicio , Jasmin May and Kids Club Stuff ❤️
    Round Indicators
    fprettel West Palm Beach, Florida. 07/15/2019 Family

    “Family fun”

    Great place to stay with a big family. Delicious food and lots of options from breakfast buffets to a la carte fine dining. Nice and clean pools with lots of sunbeds. Beautiful beach with gorgeous white sand. Wifi very expensive I was very surprised it wasnt free.
    Round Indicators
    jgerot 07/15/2019 Family

    “Barcelo Beach”

    Great facilities, extraordinary staff that genuinely worked hard to make you feel welcome. Staff went above and beyond to make the vacation a 1st class experience. Excursions on sight were reasonably priced and kept me and my family entertained. I always felt safe on the confines
    Round Indicators
    Drmasser1 07/15/2019 Family

    “Just ok”

    The good: Very clean updated rooms pools and grounds very clean. The staff was also very friendly. The restaurants you can book are very good actually amazing compared to other options. The not so good: The beach is a mess and smells due to all the seaweed that has washed up. the food is very poor for what we paid.The buffet is gross we ate breakfast and lunch and several dinners in the main dining room buffet style. The food was always cold and repeated at other times ribs at dinner you will find them the next day breakfast and lunch still cold. Other thoughts we paid for the water park and Dolphin park the kids loved both and were a good value. Bring tons of sunscreen they only sell one brand and hit you hard $30 for one small bottle. For the size and premium feel the resort has the check-in and out is right out of the 40s tons of paper photocopying we had a resort credit that was way more difficult to use and apply about a 30min checkout.

    EVALUATION

    Round Indicators

    • july 16 2019
    • New York City, New York

    507cindyr

    “Amazing Space with Beautiful People ”


    Mexico! Mexico! There is no fake news about you; but a fabulous country that strives to be the best regardless of the stigma. My trip to Barcelo Maya Beach & Caribe (Grand Resort) in Mexico was truly an amazing experience. In the last three years, I have visited Barcelo in Costa Rica, Barcelo in Punta Caña but the most fascinating, and captivating experience/ location was at Barcelo Maya Beach & Caribe in Mexico 🇲🇽! Our favorite location was in the Breakfast Buffett, where Mr. Alex Ortega and Saul Canche were so attentive to our needs; always greeted us with a Good morning, and never failed to fulfill our needs. During the evening hours; we dined at the Buffet Area where Mr. Gustavo Lopez and Ricardo Kuyok celebrated us. To the extend where we canceled our reservation at the Marenostru restaurant and dined at the Main Buffet.The Customer Services provided by Mr. Lopez and Mr. Kuyok exceeded what my words can describe in this review; the extraordinary Customer Service were extraordinary! Ms. Irene Sanchez (Pool Area); thank you; you are brilliant! Coco at U Spa; what a relaxing experience and Mr. Manuel Trujillo at the Italian Restaurant; Thank you for being so kind. Barcelo México 🇲🇽! You get 10 Stars ⭐️ for your excellent Customer Services; you guys know the value of life where we are currently facing so many challenges, but yet you make it so seemless ! Keep Growing, Keep learning but most importantly keep being you-which is Kind, caring and showing the world that your existence will never go in vain.


    EVALUATION

    Round Indicators

    • july 16 2019
    • Puerto Aventuras, Mexico
    • Family

    elenabud

    “Nice Service ”


    It’s our second trip in this amazing resort for families and we are really enjoying ourselves even more with the Premium level this year!!! Super service! Super Kids Club !! Super food !!! We Love this Hotel!!! Special thanks to: Henoc Aparicio , Jasmin May and Kids Club Stuff ❤️


    EVALUATION

    Round Indicators

    • july 15 2019
    • West Palm Beach, Florida
    • Family

    fprettel

    “Family fun”


    Great place to stay with a big family. Delicious food and lots of options from breakfast buffets to a la carte fine dining. Nice and clean pools with lots of sunbeds. Beautiful beach with gorgeous white sand. Wifi very expensive I was very surprised it wasnt free.


    EVALUATION

    Round Indicators

    • july 15 2019
    • Family

    jgerot

    “Barcelo Beach”


    Great facilities, extraordinary staff that genuinely worked hard to make you feel welcome. Staff went above and beyond to make the vacation a 1st class experience. Excursions on sight were reasonably priced and kept me and my family entertained. I always felt safe on the confines


    EVALUATION

    Round Indicators

    • july 15 2019
    • Family

    Drmasser1

    “Just ok”


    The good: Very clean updated rooms pools and grounds very clean. The staff was also very friendly. The restaurants you can book are very good actually amazing compared to other options. The not so good: The beach is a mess and smells due to all the seaweed that has washed up. the food is very poor for what we paid.The buffet is gross we ate breakfast and lunch and several dinners in the main dining room buffet style. The food was always cold and repeated at other times ribs at dinner you will find them the next day breakfast and lunch still cold. Other thoughts we paid for the water park and Dolphin park the kids loved both and were a good value. Bring tons of sunscreen they only sell one brand and hit you hard $30 for one small bottle. For the size and premium feel the resort has the check-in and out is right out of the 40s tons of paper photocopying we had a resort credit that was way more difficult to use and apply about a 30min checkout.


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