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Barceló Hotel Pool  Maya Beach
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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Places of Interest

78.7 km  Cancun International Airport 

0 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Beach

4.5/5 Round Indicators
| 12914 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

55% Complete

7228

Very good

26% Complete

3376

Average

9% Complete

1263

Poor

4% Complete

569

Very poor

3% Complete

478

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    Round Indicators
    MichelleELambert Evansville, Indiana. 02/15/2020 Couples

    “Vacation”

    This is our second trip to Barcelo. We love the Barcelo resorts. There were just a few things that I noticed. In the snack grill area the bathrooms ran out of toilet paper and hand towels all the time. Some of the bathroom stalls we in disrepair. This is the only reason for the 4.
    Round Indicators
    Elngbrt 02/15/2020 Family

    “Scam”

    My almost 90 year old parents booked 3 weeks at the riviera and were told there was a mixup and stuck in a shabby room at the beach section. This is a scam. They paid a lot more to stay at the best. The least they could do is put them in the best room at caribe. We were going to join them down there but now will not as we dont want to be scammed too. They did it to us once too. Stuck us in tropical when we had booked beach years ago. The room we were stuck in was not great. It should be pretty easy to place people in the resort they booked?? Especially when you book a brand new resort. I think that the beach section is just so run down rhat they cant sell it so keep sticking people there. They need to completely redo those rooms. Dont expect quality. Look at other reviews. We've been to this complex now 3 times and wont be back because of this. How dare they take advantage of older people.
    Round Indicators
    SalemMD Bedford, Massachusetts. 02/14/2020

    “Great place for the family!”

    Overall the place is clean and the poolside attractions for kids are amazing. The beach is rocky and you have to watch your feet while out in the water. The palm trees on the beach were a great source of shade and made staying outside all day easy. For the most part the buffets are serviceable. There was a lot of overcooked food but there was enough variety and well cooked things to make it interesting. If you aren't a picky eater there was something tasty every day. The Outdoor buffet on the north side of the property near the pool, the one with the bar built like a ship, had the best food. All the restaurants had self service coffee machines and the bartenders were great. The kids loved the evening entertainment. The property is close to Xcaret, Tulum, Playa, and there were several offices for setting up rides. We didn't have time in 5 days to explore the whole place.
    Round Indicators
    Wayne D Waterloo, Canada. 02/14/2020

    “Barcelo Maya Beach, Feb. 5th”

    Found the nights quite noisy... only 2 peaceful night's sleep. Staff at the buffets were always great... Arcangel Chan and Maria Mayo, among many others. Beaches were great, pools were clean and chairs plentiful. Grounds keepers work hard at keeping this resort looking wonderful.
    Round Indicators
    alexah573 Toronto, Canada. 02/14/2020 Family

    “Barceló Maya beach buffet”

    Great food and service, we were well taken care of by Roberto Canul & Pablo Gutierez. They were quick to remove plates, cutlery and got us drinks as soon as we sat down. They were super friendly and always had a smile while greeting us.

    EVALUATION

    Round Indicators

    • february 15 2020
    • Evansville, Indiana
    • Couples

    MichelleELambert

    “Vacation”


    This is our second trip to Barcelo. We love the Barcelo resorts. There were just a few things that I noticed. In the snack grill area the bathrooms ran out of toilet paper and hand towels all the time. Some of the bathroom stalls we in disrepair. This is the only reason for the 4.


    EVALUATION

    Round Indicators

    • february 15 2020
    • Family

    Elngbrt

    “Scam”


    My almost 90 year old parents booked 3 weeks at the riviera and were told there was a mixup and stuck in a shabby room at the beach section. This is a scam. They paid a lot more to stay at the best. The least they could do is put them in the best room at caribe. We were going to join them down there but now will not as we dont want to be scammed too. They did it to us once too. Stuck us in tropical when we had booked beach years ago. The room we were stuck in was not great. It should be pretty easy to place people in the resort they booked?? Especially when you book a brand new resort. I think that the beach section is just so run down rhat they cant sell it so keep sticking people there. They need to completely redo those rooms. Dont expect quality. Look at other reviews. We've been to this complex now 3 times and wont be back because of this. How dare they take advantage of older people.


    EVALUATION

    Round Indicators

    • february 14 2020
    • Bedford, Massachusetts

    SalemMD

    “Great place for the family!”


    Overall the place is clean and the poolside attractions for kids are amazing. The beach is rocky and you have to watch your feet while out in the water. The palm trees on the beach were a great source of shade and made staying outside all day easy. For the most part the buffets are serviceable. There was a lot of overcooked food but there was enough variety and well cooked things to make it interesting. If you aren't a picky eater there was something tasty every day. The Outdoor buffet on the north side of the property near the pool, the one with the bar built like a ship, had the best food. All the restaurants had self service coffee machines and the bartenders were great. The kids loved the evening entertainment. The property is close to Xcaret, Tulum, Playa, and there were several offices for setting up rides. We didn't have time in 5 days to explore the whole place.


    EVALUATION

    Round Indicators

    • february 14 2020
    • Waterloo, Canada

    Wayne D

    “Barcelo Maya Beach, Feb. 5th”


    Found the nights quite noisy... only 2 peaceful night's sleep. Staff at the buffets were always great... Arcangel Chan and Maria Mayo, among many others. Beaches were great, pools were clean and chairs plentiful. Grounds keepers work hard at keeping this resort looking wonderful.


    EVALUATION

    Round Indicators

    • february 14 2020
    • Toronto, Canada
    • Family

    alexah573

    “Barceló Maya beach buffet”


    Great food and service, we were well taken care of by Roberto Canul & Pablo Gutierez. They were quick to remove plates, cutlery and got us drinks as soon as we sat down. They were super friendly and always had a smile while greeting us.


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