Barceló Hotel Reception Occidental Grand Cozumel Resort
map

Royal Level at Occidental Cozumel

Carretera Costera Sur Km 16.6   77600 San Francisco , Palancar   Cozumel  


Places of Interest

19.8 km Cozumel International Airport

250 m Beach

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Royal Level at Occidental Cozumel

4.0/5 Round Indicators
| 358 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

Round Indicators

Quality/price ratio

Round Indicators

Location

Round Indicators

Quality of sleep

Round Indicators

Rooms

Round Indicators

Cleaning

Round Indicators

Service


GUESTS’ SCORE

Excellent

54% Complete

195

Very good

28% Complete

103

Average

7% Complete

26

Poor

3% Complete

14

Very poor

5% Complete

20

Filter by

Sort by

    Round Indicators
    Paul K Westminster, Colorado. 06/17/2018 Family

    “pampered”

    we are grand level royal club members first time to Cozumel being grand level members we receive some extra attention and services. we just returned from occidental Cozumel with our kids and grandkids 14 in all and received excellent service from the entire royal club staff. Emma in concierge is a credit to this hotel between her and Jessica they took care of our every need. Ismael water / buss boy was my kids and grandkids favorite he worked so hard to give us that extra service. Ismael is young and we really hope that he will be with the hotel for many years to come. the waiters and bartenders at the main pool/beach are amazing the huge number of drinks made per day with care in each drink made. I felt that the food in the resort was not quite as good as other occidental hotels. very beautiful grounds and a lot of wildlife. the hotel is in a jungle area with swamp around most of it mosquitos can be a problem bring bug spray

    Gabriela G, Gerente at Royal Level at Occidental Cozumel, responded to this review
     Dear Paul K, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

    Round Indicators
    cdnusbaum Round Rock, TX. 06/06/2018 Family

    “Royal level is fantastic!”

    My husband teenage son and myself are currently here at the hotel. I will review the rest of the hotel separately. We are extremely pleased with our experience with the Royal level here. The check-in was fast and smooth and friendly. They were very helpful in assisting us in scheduling our ala carte restaurant reservations. They've been very quick to accommodate any request that we have, and all of our needs have been met. We really enjoy having unlimited ala carte restaurants, and the addition of the royal Level Restaurant is fantastic! The food and service are very very good in La Carreta. There is also a royal level only jacuzzi which we haven't used yet but intend to at some point. Our room is very nice and the location and building 19 is stellar! While I don't love being on the first floor under the stairs since they are noisy, I do love the location of the building. Our room is equipped very well and it's decorated tastefully. The bathroom is very nice and the shower gets nice and hot! Our maid service has been very good as well. If we have the opportunity to return turn to the hotel, we will definitely use the Royal Service again!

    Gabriela G, Gerente at Royal Level at Occidental Cozumel, responded to this review
     Dear cdnusbaum We would like to express our gratitude for the comments you made. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that you and your family are having an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Feel free to contact me for any additional service, Gabriela Gaeta Guest Experience Manager cozumel.guestexperience@occidentalhotels.com

    Round Indicators
    Karl or Lynne B Parker, Colorado. 05/27/2018 Family

    “Royal Level Rooms”

    The Royal Level at this resort is well worth the upgrade. You have some upgrades in the rooms, pillows, shampoo etc. They appear to be the same size as the other rooms on the property, however the service is different with the "Royal Level" upgrade. Private restaurant, free internet, free WiFi, towel service for the beach, private pool, and close proximity to the beach as well. Emma, Margarita & Jessica will take good care of you...Beautiful grounds that are well kept. My wife and I traveled to this resort in 2003 after completion and the vegetation at this resort is stunning..Bring mosquito spray!!!!! The resort sits next to some brackish water with plenty of wild life, frogs at night and MOSQUITOS...Karl & Lynne

    Gabriela G, Gerente at Royal Level at Occidental Cozumel, responded to this review
     Dear Karl or Lynne B Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics We also appreciate your kind words for Emma, Margarita and Jessica, their kindness and helpfulness being undoubtedly one of our Royal Level area, main assets we will definitely congratulate them all on your behalf for their contribution to your well being whilst staying among us. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Feel free to contact me for any future assistance, Gabriela Gaeta Guest experience Manager cozumel.guestexperience @occidentalhotels.com

    Round Indicators
    RobE1 Winnipeg, Canada. 04/29/2018 Couples

    “Can't wait to go back!”

    Our week long stay at the Occidental Grand Cozumel is one of the best vacations we have ever had. Booked as a last minute get away from the Canadian cold, we were amazed by the beauty of the boutique-style resort (200 rooms) - its landscaping and its authentic Mexican design-style, large room, outstanding food quality and selection and the very professional staff. We upgraded to the Royal level which gave us access to the private restaurant that would prepare anything we liked (given proper notice); 24 hour conceriege and a private pool. We are returning next year for sure!

    Gabriela G, Gerente at Royal Level at Occidental Cozumel, responded to this review
     Dear RobE1 We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Cozumel hotel with us and Tripadvisor readers. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Feel free to contact me for any future assistance, Gabriela Gaeta Guest Experience Manager cozumel.guestexperience@occidentalhotels.com

    Round Indicators
    NESvia1 Virginia. 04/19/2018 Family

    “A royal time at Occidental Cozumel”

    My family and I just returned from another fabulous vacation to Cozumel yesterday, and could not wait to share our experience at Occidental. Although we have visited the island many times, we had never stayed at this resort. Very happy to report we were delighted with the experience… Check In / Check out Process We arrived at the hotel at around 1:30 PM and were greeted by very friendly bellman who helped us unload our luggage. While my husband parked the car (no charge for overnight parking), I proceeded to the reception area to request an early check in. I was told by the receptionist the bellman would be taking us with a golf cart to the Royal check-in desk. The Royal reception area was very personalized; we were greeted with o’dourves and sparkling wine, and Emma (reception area manager) made us feel very welcome from the moment we walked in explaining the resort features, restaurant options and entertainment schedule. Our room was ready in 10 minutes (ahead of the 3 PM regular check in). Upon departure, the check-out process was also very smooth, with the bellman meeting us with a golf cart to take us and our luggage directly to our car. Facilities We found the rooms in the Royal area to be very well kept and fairly quiet. They were very spacious, clean, and, to our satisfaction, without the usual smells of humid, beach front properties. The air conditioning worked well, there was a free safe for valuables, beds were comfortable, mini bar was restocked regularly, and we never ran out of toiletries, water and fresh towels. The pool and Jacuzzi areas were also quite clean, with plenty of beach towels and chairs. Never had an issue checking out the free snorkel and kayak equipment. And the beach… what can we say?! It’s Cozumel! Meals / Bars Meals at La Carreta were simply delicious and delightful. The servers were friendly and completely accommodating to our every request (including second servings!) We never had a problem with our reservations, which Emma and the other reception area ladies made sure to arrange for us. We also ate meals at the buffet restaurants and Sonora. Sonora was not as great as La Carreta, but still very tasty. The buffets were not our favorite, but good enough for a quick meal – choices were limited and food sometimes ran out without being replenished. There was no snack bar available. Can’t comment on Los Olivos, the seafood restaurant, nor the Pizza bar which opened after 9 pm since we didn’t eat there; also, can’t comment on room service since we never made use of the option which was available to us. But as adults, what we enjoyed the most was wrapping up the night at the main bar; more than the drinks, we applauded the service, interesting conversations and laughs with our favorite barmen – Franklin and Ivis! Every guest we spoke to raved about them, and towards the end of our trip we understood why. Regardless of whether we were having an adult beverage or opting for sparkling water, Franklin and Ivis made us (and everyone around us) feel like family. Amazing guys; certainly the best barmen in Occidental Cozumel – will come back just to chat with them again! Entertainment My kid enjoyed the kids club to the max thanks to the caring and friendly people who worked there – Sandra, Darwin and Jesus. He loved all the activities and eating lunch in the company of other children. We also enjoyed the shows – light show, folkloric dancers, pre-hispanic show and fire show were our favorites! All in all, we had a GREAT TIME… and managed to do it without falling into the ‘sales pitch in exchange for a tour discount’!

    Gabriela G, Gerente at Royal Level at Occidental Cozumel, responded to this review
     Dear Edith S Thank you for reviewing your recent stay in our Royal Level. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. Our staff welcomes each guest with the Occidental Cozumel spirit and strives to assist in any possible way to ensure everyone has a pleasant stay, it is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your holidays among us. we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. We also appreciate your kind words for our bartender staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them on your behalf for their contribution to your wellbeing whilst staying among us. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

    EVALUATION

    Round Indicators

    • june 17 2018
    • Westminster, Colorado
    • Family

    Paul K

    “pampered”


    we are grand level royal club members first time to Cozumel being grand level members we receive some extra attention and services. we just returned from occidental Cozumel with our kids and grandkids 14 in all and received excellent service from the entire royal club staff. Emma in concierge is a credit to this hotel between her and Jessica they took care of our every need. Ismael water / buss boy was my kids and grandkids favorite he worked so hard to give us that extra service. Ismael is young and we really hope that he will be with the hotel for many years to come. the waiters and bartenders at the main pool/beach are amazing the huge number of drinks made per day with care in each drink made. I felt that the food in the resort was not quite as good as other occidental hotels. very beautiful grounds and a lot of wildlife. the hotel is in a jungle area with swamp around most of it mosquitos can be a problem bring bug spray


    Gabriela G, Gerente at Royal Level at Occidental Cozumel, responded to this review
    Dear Paul K, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

    EVALUATION

    Round Indicators

    • june 6 2018
    • Round Rock, TX
    • Family

    cdnusbaum

    “Royal level is fantastic!”


    My husband teenage son and myself are currently here at the hotel. I will review the rest of the hotel separately. We are extremely pleased with our experience with the Royal level here. The check-in was fast and smooth and friendly. They were very helpful in assisting us in scheduling our ala carte restaurant reservations. They've been very quick to accommodate any request that we have, and all of our needs have been met. We really enjoy having unlimited ala carte restaurants, and the addition of the royal Level Restaurant is fantastic! The food and service are very very good in La Carreta. There is also a royal level only jacuzzi which we haven't used yet but intend to at some point. Our room is very nice and the location and building 19 is stellar! While I don't love being on the first floor under the stairs since they are noisy, I do love the location of the building. Our room is equipped very well and it's decorated tastefully. The bathroom is very nice and the shower gets nice and hot! Our maid service has been very good as well. If we have the opportunity to return turn to the hotel, we will definitely use the Royal Service again!


    Gabriela G, Gerente at Royal Level at Occidental Cozumel, responded to this review
    Dear cdnusbaum We would like to express our gratitude for the comments you made. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that you and your family are having an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Feel free to contact me for any additional service, Gabriela Gaeta Guest Experience Manager cozumel.guestexperience@occidentalhotels.com

    EVALUATION

    Round Indicators

    • may 27 2018
    • Parker, Colorado
    • Family

    Karl or Lynne B

    “Royal Level Rooms”


    The Royal Level at this resort is well worth the upgrade. You have some upgrades in the rooms, pillows, shampoo etc. They appear to be the same size as the other rooms on the property, however the service is different with the "Royal Level" upgrade. Private restaurant, free internet, free WiFi, towel service for the beach, private pool, and close proximity to the beach as well. Emma, Margarita & Jessica will take good care of you...Beautiful grounds that are well kept. My wife and I traveled to this resort in 2003 after completion and the vegetation at this resort is stunning..Bring mosquito spray!!!!! The resort sits next to some brackish water with plenty of wild life, frogs at night and MOSQUITOS...Karl & Lynne


    Gabriela G, Gerente at Royal Level at Occidental Cozumel, responded to this review
    Dear Karl or Lynne B Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics We also appreciate your kind words for Emma, Margarita and Jessica, their kindness and helpfulness being undoubtedly one of our Royal Level area, main assets we will definitely congratulate them all on your behalf for their contribution to your well being whilst staying among us. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Feel free to contact me for any future assistance, Gabriela Gaeta Guest experience Manager cozumel.guestexperience @occidentalhotels.com

    EVALUATION

    Round Indicators

    • april 29 2018
    • Winnipeg, Canada
    • Couples

    RobE1

    “Can't wait to go back!”


    Our week long stay at the Occidental Grand Cozumel is one of the best vacations we have ever had. Booked as a last minute get away from the Canadian cold, we were amazed by the beauty of the boutique-style resort (200 rooms) - its landscaping and its authentic Mexican design-style, large room, outstanding food quality and selection and the very professional staff. We upgraded to the Royal level which gave us access to the private restaurant that would prepare anything we liked (given proper notice); 24 hour conceriege and a private pool. We are returning next year for sure!


    Gabriela G, Gerente at Royal Level at Occidental Cozumel, responded to this review
    Dear RobE1 We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Cozumel hotel with us and Tripadvisor readers. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Feel free to contact me for any future assistance, Gabriela Gaeta Guest Experience Manager cozumel.guestexperience@occidentalhotels.com

    EVALUATION

    Round Indicators

    • april 19 2018
    • Virginia
    • Family

    NESvia1

    “A royal time at Occidental Cozumel”


    My family and I just returned from another fabulous vacation to Cozumel yesterday, and could not wait to share our experience at Occidental. Although we have visited the island many times, we had never stayed at this resort. Very happy to report we were delighted with the experience… Check In / Check out Process We arrived at the hotel at around 1:30 PM and were greeted by very friendly bellman who helped us unload our luggage. While my husband parked the car (no charge for overnight parking), I proceeded to the reception area to request an early check in. I was told by the receptionist the bellman would be taking us with a golf cart to the Royal check-in desk. The Royal reception area was very personalized; we were greeted with o’dourves and sparkling wine, and Emma (reception area manager) made us feel very welcome from the moment we walked in explaining the resort features, restaurant options and entertainment schedule. Our room was ready in 10 minutes (ahead of the 3 PM regular check in). Upon departure, the check-out process was also very smooth, with the bellman meeting us with a golf cart to take us and our luggage directly to our car. Facilities We found the rooms in the Royal area to be very well kept and fairly quiet. They were very spacious, clean, and, to our satisfaction, without the usual smells of humid, beach front properties. The air conditioning worked well, there was a free safe for valuables, beds were comfortable, mini bar was restocked regularly, and we never ran out of toiletries, water and fresh towels. The pool and Jacuzzi areas were also quite clean, with plenty of beach towels and chairs. Never had an issue checking out the free snorkel and kayak equipment. And the beach… what can we say?! It’s Cozumel! Meals / Bars Meals at La Carreta were simply delicious and delightful. The servers were friendly and completely accommodating to our every request (including second servings!) We never had a problem with our reservations, which Emma and the other reception area ladies made sure to arrange for us. We also ate meals at the buffet restaurants and Sonora. Sonora was not as great as La Carreta, but still very tasty. The buffets were not our favorite, but good enough for a quick meal – choices were limited and food sometimes ran out without being replenished. There was no snack bar available. Can’t comment on Los Olivos, the seafood restaurant, nor the Pizza bar which opened after 9 pm since we didn’t eat there; also, can’t comment on room service since we never made use of the option which was available to us. But as adults, what we enjoyed the most was wrapping up the night at the main bar; more than the drinks, we applauded the service, interesting conversations and laughs with our favorite barmen – Franklin and Ivis! Every guest we spoke to raved about them, and towards the end of our trip we understood why. Regardless of whether we were having an adult beverage or opting for sparkling water, Franklin and Ivis made us (and everyone around us) feel like family. Amazing guys; certainly the best barmen in Occidental Cozumel – will come back just to chat with them again! Entertainment My kid enjoyed the kids club to the max thanks to the caring and friendly people who worked there – Sandra, Darwin and Jesus. He loved all the activities and eating lunch in the company of other children. We also enjoyed the shows – light show, folkloric dancers, pre-hispanic show and fire show were our favorites! All in all, we had a GREAT TIME… and managed to do it without falling into the ‘sales pitch in exchange for a tour discount’!


    Gabriela G, Gerente at Royal Level at Occidental Cozumel, responded to this review
    Dear Edith S Thank you for reviewing your recent stay in our Royal Level. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. Our staff welcomes each guest with the Occidental Cozumel spirit and strives to assist in any possible way to ensure everyone has a pleasant stay, it is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your holidays among us. we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. We also appreciate your kind words for our bartender staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them on your behalf for their contribution to your wellbeing whilst staying among us. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

    Close 

    Back Find a hotel

    Hotels in El Salvador

    Select El Salvador

    Hotels in Costa Rica

    Select Costa Rica

    Hotels in Ecuador

    Select Ecuador

    Hotels in Guatemala

    Select Guatemala

    Hotels in Nicaragua

    Select Nicaragua

    Hotels in Mexico

    Select Mexico

    Hotels in Aruba

    Select Aruba

    Hotels in Spain

    Select Spain

    Hotels in Germany

    Select Germany

    Hotels in Bulgaria

    Select Bulgaria

    Hotels in Czech Republic

    Select Czech Republic

    Hotels in Italy

    Select Italy

    Hotels in Greece

    Select Greece

    Hotels in Portugal

    Select Portugal

    Hotels in Morocco

    Select Morocco

    Hotels in Egypt

    Select Egypt

    Hotels in United Arab Emirates

    Select United Arab Emirates

    Take me from

    ALL A B C D E F G H I J K L M N Ñ O P Q R S T U V W X Y Z

    to

      Incorrect dates
      Please enter valid dates

    NIGHTS

    (Optional dates)

    0 nights Selected

    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

    The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for European and Mediterranean hotels. It is possible to combine a discount code with a special discount*** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The application of the discount code is not valid upon arrival at the hotel; the discount is only applicable at the time of booking. 

    ***The hotel will request to see valid official documents to verify compliance with the conditions for the discount codes and special discounts. In the event of not providing valid official documents or non-compliance, the hotel reserves the right to charge the amounts that were deducted from the original reservation.

    Loading rates...
    The hotel does not have any rates allocated to it

    Best rate
    guaranteed
    Plus

    If you find a better rate outside Barcelo.com, we’ll match it.

    The same applies even if you find a better rate on Barcelo.com after placing your booking.

    For more information