Barceló Hotel Reception Occidental Grand Cozumel Resort
;
map

Map and location

Carretera Costera Sur Km 16.6   77600 San Francisco , Palancar   Cozumel  


Places of Interest

19.8 km Cozumel International Airport

250 m Beach

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Royal Level at Occidental Cozumel

4.0/5 Round Indicators
| 366 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

Round Indicators

Quality/price ratio

Round Indicators

Location

Round Indicators

Quality of sleep

Round Indicators

Rooms

Round Indicators

Cleaning

Round Indicators

Service


Comments

Excellent

54% Complete

200

Very good

28% Complete

106

Average

7% Complete

26

Poor

3% Complete

14

Very poor

5% Complete

20

Filter by

Sort by

    Round Indicators
    Avid_travelling_duo Montreal. 12/10/2018 Couples

    “Outstanding service in a beautiful site with spectacular lush vegetation”

    We spent a week at Occidental Cozumel in early December and thoroughly enjoyed our vacation. We had selected the Royal Level upgrade and I must say that it was well worth the reasonable additional cost. We usually do not upgrade, but since we do NOT enjoy eating at buffets and we enjoy “A La Carte” dining every night, we figured the Royal Level package was the best choice for us, otherwise we would have had to eat at the buffet for all meals except for 2 or 3 dinners (depending on availability). Emma, our concierge at the Royal Level, took care of all of our dinner reservations when we arrived, so that was done for the week. She was extremely efficient and accommodating. She told us Royal guests could have “A La Carte” breakfasts at the beach restaurant every morning, as well as “A La Carte” lunch at La Carreta, the restaurant exclusive to Royal guests. We took full advantage of these privileges and loved it. The resort is absolutely gorgeous! Lush vegetation everywhere, perfectly manicured. So many varieties of gigantic palms, beautiful ground coverings, flowers, fountains, and the architecture of the buildings just fits in so well. Rooms were very comfortable and always clean, plenty of towels, big marble shower and separate tub. The main pool is right by the beach so you can see the ocean all day from your lounge stairs and the ocean is just a few steps away. Always plenty of lounge chairs at the pool and the beach, you never need to wake up early to go reserve a spot. The pool bar is fantastic, they make any drink you can dream of, blender or shaken, and they come around all day to your chair to keep your thirst quenched. All the staff at Occidental Cozumel was outstanding, reception, bell boys, waiters, housekeeping, gardeners, pool attendants, bar staff, dive shop: polite, attentive, friendly, always a “can do” attitude, focused on making you happy. Also, I am pleased to report that we were not even once approached by the Time Share Vacation Club people, never an issue. Food in the “A La Carte” restaurants was really good, presentation beautiful. The only mild complaint would be that food was often lukewarm, maybe it was sitting for a while before being brought out. We went to all of the restaurants, really enjoyed the dinner by the sea at Coral but could only go once because the roof was undergoing maintenance repairs in the evening. The others (Sonora, Olivos and Carreta) were very nice, but the lights should be dimmed for a cozier ambiance. In all of the restaurants, the dishes and stemware were beautiful. We had breakfast at the Posada buffet the first day and it just confirmed that we are not the buffet type. We also had lunch at the beach buffet several times, for the sake of convenience, and although it was OK, I must say the variety was lacking, just one type of thin sliced cheese, 2 kinds of cold cuts, pizza hard, burgers overdone and dry, salads soggy with too much dressing. Desserts were nice though, but we don’t eat any. We managed to make a half decent salad, but it was underwhelming. Lunch a la carte at La Carreta was very good but service was slow. My husband is a diver and he really loved the dive shop staff and convenience. Dive boats departed directly from our pier and the program for the week was posted, 2 different reefs every half day. The reefs are magnificent, alive, unspoiled. Beautiful diving. So many guests have been coming here for years, for the beauty of the reefs and marine life, but also because they love this place and the service they get. We met many couples who actually did buy into the Time Share Vacation Club and are quite happy with their decision. If there was anything I wish would be different at this resort, I would definitely be the lobby bar. It is set up around a very nice open air plaza where the shops are and a nice big fountain, but it’s separated into different rooms or areas, and it’s all closed in between glass doors, it’s not open air. So you sit inside a glassed in bar, in the cool air conditioning, rather than being outside in the balmy air amid the beautiful vegetation and decor. I hate being indoors while on vacation in the Caribbean. I think I’m not alone because the lobby bar was not a very popular place after dinner. It would be so pleasant if you had live musicians in an open air lobby during the evening, where you can sit outside and have a drink after dinner. Instead, they have the shows or games in the Central Plaza, but there is no drink service there. Overall we really enjoyed this place and would not hesitate to strongly recommend it, and the Royal Level is definitely the way to go! If you have any questions, please do not hesitate to contact me.
    Round Indicators
    ashleymbrunette Ottawa, Canada. 09/23/2018 Family

    “Royal Club Paradise”

    Been to the Royal Club with friends, as a couple and as a family, it is perfect regardless the type of vacation you’re taking. The Royal Club staff go above and beyond to make your vacation memorable and special. The food is excellent, the grounds are kept clean and greenery trimmed, top shelf liquor is available and the nightly sunsets on the beach cannot be missed. Special thanks to Tomas, Rogelio, Carlos and Rosalia who all work so hard in the Royal Club every single day. We are so excited to see our familia in December, salud!

    Gabriela G, Gerente at Royal Level at Occidental Cozumel, responded to this review
     We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

    Round Indicators
    kootenaydivers2016 Castlegar, Canada. 09/10/2018 Couples

    “Return Stay At Royal Level Occidental Grand”

    We stayed in March 2018 for two weeks with two other couples. We travel to Cozumel twice each year for two week dive trips. We have stayed at this hotel previously, but have spent the past eight years experiencing different on island accommodations. We decided to return to this hotel and are very pleased with our decision. Check in was very quick. All of the Concierges at the Royal Club are excellent- Jessica, Margarita and Emma were so very helpful and always with smiling faces. We found the room to be very clean and enjoyed the in room mini frig. There was a small issue with the tub which was fixed quickly by Maintenance. We enjoyed all of the a la carte restaurants. With only one except the service was prompt and the food was good. breakfast and lunch buffets were good. We always found lots to eat. The beach is awesome. No problems finding chairs at the pool or beach. The gym is small, but I did use the treadmills regularly. My husband and I enjoyed massages at the Spa which were wonderful. The proximity to the dive sites is terrific. No long boat rides for this group! We all enjoyed our stays so much that we have already booked two weeks in November and two weeks in March. Can't wait to return.

    Gabriela G, Gerente at Royal Level at Occidental Cozumel, responded to this review
     We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

    Round Indicators
    RodL621 Old Bridge, New Jersey. 08/11/2018 Couples

    “Paradise in Cozumel”

    This hotel is very well kept and the staff are very friendly and accommodating. We had a harrowing ordeal traveling and upon Margarita from the Royal Club she immediately had us relaxed and in vacation mode. The food at the restaurants were very good also. Must try the fresh tacos at the buffet (La Posada) for lunch. It is a trip from the beach and the pool but if you are up there, it is a must try. The buildings and set within the natural environment, very green and lush. Very relaxing.

    Gabriela G, Gerente at Royal Level at Occidental Cozumel, responded to this review
     We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

    Round Indicators
    kdmartin82 Texas. 07/02/2018 Family

    “The waiters at La Carreta made our family vacation the BEST!!!”

    We come to Cozumel twice a year and always stay at Occidental Grand! We can not say enough good things about the staff in the Royal Level, especially the wait staff in La Carreta! Tomas, Rogelio, Carlos, Miguel and Ismael were absolutely incredible! We took our family vacation and had a total of 15 people! One person had severe food allergies and the another one is just a picky eater! The staff worked extra hard to ensure everyone was happy and impressed with their meals and service! We didn't want to go into town to eat at all because they were INCREDIBLE! All of our family said they had never been on a vacation where they planned their days around dinner reservations! Margarita and Emma were sure to have reservations for all 15 people each and every night we were there! During the day we went to the beach where Reyna Rios would take care of all of us! As many times as my husband and I come to the resort Reyna was, by far, the best beach server we have ever had! We already have our next trip booked for November and because of the exceptional service of Tomas, Rogelio, Carlos, Miguel, Ismael, Margarita, Emma and Reyna we chose Occidental Cozumel Royal Level once again! Thank you to everyone for such a wonderful vacation and making my family feel like yours!

    Gabriela G, Gerente at Royal Level at Occidental Cozumel, responded to this review
     We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

    EVALUATION

    Round Indicators

    • december 10 2018
    • Montreal
    • Couples

    Avid_travelling_duo

    “Outstanding service in a beautiful site with spectacular lush vegetation”


    We spent a week at Occidental Cozumel in early December and thoroughly enjoyed our vacation. We had selected the Royal Level upgrade and I must say that it was well worth the reasonable additional cost. We usually do not upgrade, but since we do NOT enjoy eating at buffets and we enjoy “A La Carte” dining every night, we figured the Royal Level package was the best choice for us, otherwise we would have had to eat at the buffet for all meals except for 2 or 3 dinners (depending on availability). Emma, our concierge at the Royal Level, took care of all of our dinner reservations when we arrived, so that was done for the week. She was extremely efficient and accommodating. She told us Royal guests could have “A La Carte” breakfasts at the beach restaurant every morning, as well as “A La Carte” lunch at La Carreta, the restaurant exclusive to Royal guests. We took full advantage of these privileges and loved it. The resort is absolutely gorgeous! Lush vegetation everywhere, perfectly manicured. So many varieties of gigantic palms, beautiful ground coverings, flowers, fountains, and the architecture of the buildings just fits in so well. Rooms were very comfortable and always clean, plenty of towels, big marble shower and separate tub. The main pool is right by the beach so you can see the ocean all day from your lounge stairs and the ocean is just a few steps away. Always plenty of lounge chairs at the pool and the beach, you never need to wake up early to go reserve a spot. The pool bar is fantastic, they make any drink you can dream of, blender or shaken, and they come around all day to your chair to keep your thirst quenched. All the staff at Occidental Cozumel was outstanding, reception, bell boys, waiters, housekeeping, gardeners, pool attendants, bar staff, dive shop: polite, attentive, friendly, always a “can do” attitude, focused on making you happy. Also, I am pleased to report that we were not even once approached by the Time Share Vacation Club people, never an issue. Food in the “A La Carte” restaurants was really good, presentation beautiful. The only mild complaint would be that food was often lukewarm, maybe it was sitting for a while before being brought out. We went to all of the restaurants, really enjoyed the dinner by the sea at Coral but could only go once because the roof was undergoing maintenance repairs in the evening. The others (Sonora, Olivos and Carreta) were very nice, but the lights should be dimmed for a cozier ambiance. In all of the restaurants, the dishes and stemware were beautiful. We had breakfast at the Posada buffet the first day and it just confirmed that we are not the buffet type. We also had lunch at the beach buffet several times, for the sake of convenience, and although it was OK, I must say the variety was lacking, just one type of thin sliced cheese, 2 kinds of cold cuts, pizza hard, burgers overdone and dry, salads soggy with too much dressing. Desserts were nice though, but we don’t eat any. We managed to make a half decent salad, but it was underwhelming. Lunch a la carte at La Carreta was very good but service was slow. My husband is a diver and he really loved the dive shop staff and convenience. Dive boats departed directly from our pier and the program for the week was posted, 2 different reefs every half day. The reefs are magnificent, alive, unspoiled. Beautiful diving. So many guests have been coming here for years, for the beauty of the reefs and marine life, but also because they love this place and the service they get. We met many couples who actually did buy into the Time Share Vacation Club and are quite happy with their decision. If there was anything I wish would be different at this resort, I would definitely be the lobby bar. It is set up around a very nice open air plaza where the shops are and a nice big fountain, but it’s separated into different rooms or areas, and it’s all closed in between glass doors, it’s not open air. So you sit inside a glassed in bar, in the cool air conditioning, rather than being outside in the balmy air amid the beautiful vegetation and decor. I hate being indoors while on vacation in the Caribbean. I think I’m not alone because the lobby bar was not a very popular place after dinner. It would be so pleasant if you had live musicians in an open air lobby during the evening, where you can sit outside and have a drink after dinner. Instead, they have the shows or games in the Central Plaza, but there is no drink service there. Overall we really enjoyed this place and would not hesitate to strongly recommend it, and the Royal Level is definitely the way to go! If you have any questions, please do not hesitate to contact me.


    EVALUATION

    Round Indicators

    • september 23 2018
    • Ottawa, Canada
    • Family

    ashleymbrunette

    “Royal Club Paradise”


    Been to the Royal Club with friends, as a couple and as a family, it is perfect regardless the type of vacation you’re taking. The Royal Club staff go above and beyond to make your vacation memorable and special. The food is excellent, the grounds are kept clean and greenery trimmed, top shelf liquor is available and the nightly sunsets on the beach cannot be missed. Special thanks to Tomas, Rogelio, Carlos and Rosalia who all work so hard in the Royal Club every single day. We are so excited to see our familia in December, salud!


    Gabriela G, Gerente at Royal Level at Occidental Cozumel, responded to this review
    We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

    EVALUATION

    Round Indicators

    • september 10 2018
    • Castlegar, Canada
    • Couples

    kootenaydivers2016

    “Return Stay At Royal Level Occidental Grand”


    We stayed in March 2018 for two weeks with two other couples. We travel to Cozumel twice each year for two week dive trips. We have stayed at this hotel previously, but have spent the past eight years experiencing different on island accommodations. We decided to return to this hotel and are very pleased with our decision. Check in was very quick. All of the Concierges at the Royal Club are excellent- Jessica, Margarita and Emma were so very helpful and always with smiling faces. We found the room to be very clean and enjoyed the in room mini frig. There was a small issue with the tub which was fixed quickly by Maintenance. We enjoyed all of the a la carte restaurants. With only one except the service was prompt and the food was good. breakfast and lunch buffets were good. We always found lots to eat. The beach is awesome. No problems finding chairs at the pool or beach. The gym is small, but I did use the treadmills regularly. My husband and I enjoyed massages at the Spa which were wonderful. The proximity to the dive sites is terrific. No long boat rides for this group! We all enjoyed our stays so much that we have already booked two weeks in November and two weeks in March. Can't wait to return.


    Gabriela G, Gerente at Royal Level at Occidental Cozumel, responded to this review
    We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

    EVALUATION

    Round Indicators

    • august 11 2018
    • Old Bridge, New Jersey
    • Couples

    RodL621

    “Paradise in Cozumel”


    This hotel is very well kept and the staff are very friendly and accommodating. We had a harrowing ordeal traveling and upon Margarita from the Royal Club she immediately had us relaxed and in vacation mode. The food at the restaurants were very good also. Must try the fresh tacos at the buffet (La Posada) for lunch. It is a trip from the beach and the pool but if you are up there, it is a must try. The buildings and set within the natural environment, very green and lush. Very relaxing.


    Gabriela G, Gerente at Royal Level at Occidental Cozumel, responded to this review
    We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

    EVALUATION

    Round Indicators

    • july 2 2018
    • Texas
    • Family

    kdmartin82

    “The waiters at La Carreta made our family vacation the BEST!!!”


    We come to Cozumel twice a year and always stay at Occidental Grand! We can not say enough good things about the staff in the Royal Level, especially the wait staff in La Carreta! Tomas, Rogelio, Carlos, Miguel and Ismael were absolutely incredible! We took our family vacation and had a total of 15 people! One person had severe food allergies and the another one is just a picky eater! The staff worked extra hard to ensure everyone was happy and impressed with their meals and service! We didn't want to go into town to eat at all because they were INCREDIBLE! All of our family said they had never been on a vacation where they planned their days around dinner reservations! Margarita and Emma were sure to have reservations for all 15 people each and every night we were there! During the day we went to the beach where Reyna Rios would take care of all of us! As many times as my husband and I come to the resort Reyna was, by far, the best beach server we have ever had! We already have our next trip booked for November and because of the exceptional service of Tomas, Rogelio, Carlos, Miguel, Ismael, Margarita, Emma and Reyna we chose Occidental Cozumel Royal Level once again! Thank you to everyone for such a wonderful vacation and making my family feel like yours!


    Gabriela G, Gerente at Royal Level at Occidental Cozumel, responded to this review
    We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

    Close 

    Back Find a hotel

    Hotels in El Salvador

    Select El Salvador

    Hotels in Costa Rica

    Select Costa Rica

    Hotels in Ecuador

    Select Ecuador

    Hotels in Guatemala

    Select Guatemala

    Hotels in Nicaragua

    Select Nicaragua

    Hotels in Mexico

    Select Mexico

    Hotels in Aruba

    Select Aruba

    Hotels in Spain

    Select Spain

    Hotels in Germany

    Select Germany

    Hotels in Bulgaria

    Select Bulgaria

    Hotels in Italy

    Select Italy

    Hotels in Greece

    Select Greece

    Hotels in Portugal

    Select Portugal

    Hotels in Morocco

    Select Morocco

    Hotels in Egypt

    Select Egypt

    Take me from

    ALL A B C D E F G H I J K L M N Ñ O P Q R S T U V W X Y Z

    to

      Incorrect dates
      Please enter valid dates

    NIGHTS

    (Optional dates)

    0 nights Selected
    1 night Selected

    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

    The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for European and Mediterranean hotels. It is possible to combine a discount code with a special discount*** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The application of the discount code is not valid upon arrival at the hotel; the discount is only applicable at the time of booking. 

    ***The hotel will request to see valid official documents to verify compliance with the conditions for the discount codes and special discounts. In the event of not providing valid official documents or non-compliance, the hotel reserves the right to charge the amounts that were deducted from the original reservation.

    Loading rates...
    The hotel does not have any rates allocated to it

    Best rate
    guaranteed
    Plus

    Our double guarantee:

    If you find a better rate outside Barcelo.com, we’ll match it.

    The same applies even if you find a better rate on Barcelo.com after placing your booking.

    We’ll also give you an additional discount of up to 10%. For more information