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Barceló Hotel Reception Occidental Grand Cozumel Resort
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Map and location

Carretera Costera Sur Km 16.6   77600 San Francisco , Palancar   Cozumel  


Places of Interest

19.8 km Cozumel International Airport

250 m Beach

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Royal Level at Occidental Cozumel

4.5/5 Round Indicators
| 419 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

58% Complete

244

Very good

27% Complete

115

Average

6% Complete

26

Poor

3% Complete

14

Very poor

4% Complete

20

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    Round Indicators
    jakewO6814ZZ 12/27/2019 Family

    “Amazing”

    Great people, great food, great drinks. Staff always nice and hospitable, as well as great restaurants and staff. I would come again. Sonora restaurant staff so great! Our kids have cleaned their plates at every meal and this rarely happens.
    Round Indicators
    ronkoplus Madison,WI. 12/22/2019

    “The Royal Level offers a concierge experience.”

    What stands out about the Royal Level is the wonderful staff in the office, taking care of everyday requests or any possible problems. There is a separate convenient restaurant for Royal Level guests, also.
    Round Indicators
    KathrynC1514 Sao Paulo, SP. 12/11/2019

    “The Best”

    Beautiful, quaint, great service, amazing landscape. Loved every space inside and out. This is the place if you want sandy feet and salty kisses. All their restaurants have tasty food, nice sittings, gracefully served.
    Round Indicators
    Manor-1111 12/01/2019

    “Fantastic Family Time”

    Thank you Margarita, Emma and Jailene for making it so comfortable for all of us and providing such a wonderful experience during out stay.....Royal Level at Occidental Cozumel offered a great beach front, ambiance and service, above all very friendly team & reception which made it so relaxing and enjoyable for all of us ! Manor
    Round Indicators
    ambere1981 10/30/2019

    “Excellent Vacation”

    Everything was wonderful about our trip. I would highly recommend the Royal Level. Our check in was easy and Juilene was very helpful. We had a problem with our transportation to the hotel which I booked through Olympus Tours. We were suppose to have a private transfer which I paid $110 for but we were put on a shuttle with others that paid $7. We were told we would have to wait an hour for our private transfer. We decided to go ahead and go with the shuttle. When I tried to contact them I did not get an answer. I decided to go talk to the Royal Level manager Esbeidi and she was incredibly helpful. She had trouble getting a hold of them too and tried around until she was able to contact someone. She went out of her way to be exceptional. Of coarse this all had nothing to do with the hotel but Esbeidi still found a way to fix the problem for me. All the restaurants were very good and the service was exceptional. The only thing I did not like was that you had to have reservations for all of the restaurants. It made our trip stressful for me. Normally I like being somewhere on time but in this case It was not pleasant for me. The Royal Level restaurant we had to have reservations for dinner and I didn't think it was necessary because every time we went there was hardly anyone there. Also this resort does not serve alcohol until noon which I found really weird. I don't normally drink before noon but on occasion I like to have the option especially on vacation. We met a lot of wonderful people on our trip and if we come back to Cozumel we will definitely consider staying at The Occidental

    GabrielaGaeta, Gerente at Royal Level at Occidental Cozumel, responded to this review
     We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

    EVALUATION

    Round Indicators

    • december 27 2019
    • Family

    jakewO6814ZZ

    “Amazing”


    Great people, great food, great drinks. Staff always nice and hospitable, as well as great restaurants and staff. I would come again. Sonora restaurant staff so great! Our kids have cleaned their plates at every meal and this rarely happens.


    EVALUATION

    Round Indicators

    • december 22 2019
    • Madison,WI

    ronkoplus

    “The Royal Level offers a concierge experience.”


    What stands out about the Royal Level is the wonderful staff in the office, taking care of everyday requests or any possible problems. There is a separate convenient restaurant for Royal Level guests, also.


    EVALUATION

    Round Indicators

    • december 11 2019
    • Sao Paulo, SP

    KathrynC1514

    “The Best”


    Beautiful, quaint, great service, amazing landscape. Loved every space inside and out. This is the place if you want sandy feet and salty kisses. All their restaurants have tasty food, nice sittings, gracefully served.


    EVALUATION

    Round Indicators

    • december 1 2019

    Manor-1111

    “Fantastic Family Time”


    Thank you Margarita, Emma and Jailene for making it so comfortable for all of us and providing such a wonderful experience during out stay.....Royal Level at Occidental Cozumel offered a great beach front, ambiance and service, above all very friendly team & reception which made it so relaxing and enjoyable for all of us ! Manor


    EVALUATION

    Round Indicators

    • october 30 2019

    ambere1981

    “Excellent Vacation”


    Everything was wonderful about our trip. I would highly recommend the Royal Level. Our check in was easy and Juilene was very helpful. We had a problem with our transportation to the hotel which I booked through Olympus Tours. We were suppose to have a private transfer which I paid $110 for but we were put on a shuttle with others that paid $7. We were told we would have to wait an hour for our private transfer. We decided to go ahead and go with the shuttle. When I tried to contact them I did not get an answer. I decided to go talk to the Royal Level manager Esbeidi and she was incredibly helpful. She had trouble getting a hold of them too and tried around until she was able to contact someone. She went out of her way to be exceptional. Of coarse this all had nothing to do with the hotel but Esbeidi still found a way to fix the problem for me. All the restaurants were very good and the service was exceptional. The only thing I did not like was that you had to have reservations for all of the restaurants. It made our trip stressful for me. Normally I like being somewhere on time but in this case It was not pleasant for me. The Royal Level restaurant we had to have reservations for dinner and I didn't think it was necessary because every time we went there was hardly anyone there. Also this resort does not serve alcohol until noon which I found really weird. I don't normally drink before noon but on occasion I like to have the option especially on vacation. We met a lot of wonderful people on our trip and if we come back to Cozumel we will definitely consider staying at The Occidental


    GabrielaGaeta, Gerente at Royal Level at Occidental Cozumel, responded to this review
    We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

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