Barceló Hotel Pool  Cuernavaca

Occidental Cuernavaca

Texto: 31018 Located next to the historical district in Cuernavaca. Perfect for business trips Calle Coronel Ahumanda 203, Colonia Lomas del Mirador | 62500 Cuernavaca, Morelos
+52 777 316 3839 -
Occidental Cuernavaca Texto: 31018 4 out of 5 based on 292 ratings. 292 user reviews.
Occidental Cuernavaca reviewed by GarraVerdu on . Not a 4 stars We decided to stay for the weekend on a last minute trip to Cuernavaca. The hotel has potential, the grounds are nice and has two pools but the devil is in the details. The bathrooms are noisy, blow... Rating: 3
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Occidental Cuernavaca

Calle Coronel Ahumanda 203, Colonia Lomas del Mirador   62500 Cuernavaca, Morelos  


Points of Interest

62 mi Benito Juárez Int’l, Mexico DF

50 mi Federal District

25 mi Tepoztlan (Archaeological Site)

22 mi Xochicalco (Archaeological Site)

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Cuernavaca

4.0/5 Round Indicators
| 324 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

34% Complete

113

Very good

38% Complete

125

Average

14% Complete

48

Poor

6% Complete

21

Very poor

5% Complete

17

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    Round Indicators
    Lilisan Edmonton, Canada. 01/05/2018 Family

    “Christmas and New Year 2017”

    Great stay for the whole 12 days I was there. We enjoy the hotel and the exelente service. The only improvement I see necessary is the food quality at the hotel. The menú is good, but the cooker needs to improve

    Gerardo C, Director General at Occidental Cuernavaca, responded to this review
     Dear guest. Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Cuernavaca. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Gerardo Caligari, General Manager.

    Round Indicators
    temil Cairns, Australia. 12/15/2017 Family

    “Enjoyed our stay”

    Whilst we did not spend a lot of time in the hotel we were impressed with the facilities on offer. Our room was comfortable, there was free wifi, 2 x swimming pools and a small children’s playground. Breakfast was also nice. Would gladly stay again.

    Gerardo C, Director General at Occidental Cuernavaca, responded to this review
     Dear guest. First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Cuernavaca hotel and are delighted to read that we were able to match your expectations. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Bets regards, Gerardo Caligari, General Manager.

    Round Indicators
    rodolfoslavadorh 11/07/2017 Family

    “a good stay”

    The hotel has remodeled rooms, good location, comfortable pool, good service of the staff, clean place, service to the room in good weather, food with good taste, with family atmosphere although it was only a short time since I was passing through.

    Gerardo C, Director General at Occidental Cuernavaca, responded to this review
     Dear guest. First and foremost we would like to thank you for choosing our Occidental Cuernavaca and for recommending us to the travel community of Tripadvisor, this is undoubtedly the best reward for us all. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best regard, Gerardo Caligari, General Manager.

    Round Indicators
    GarraVerdu Miami, Florida. 09/17/2017

    “Not a 4 stars”

    We decided to stay for the weekend on a last minute trip to Cuernavaca. The hotel has potential, the grounds are nice and has two pools but the devil is in the details. The bathrooms are noisy, blow dryers are old and don't work, they don't even have conditioner on their toiletries. The worse for us was the food, its just subpart. We did find some positives, It's close to the center, although not so close to walk, and the bell boys and concierges were really attentive. We just expected more from a 4 starts Barcelo hotel.

    Gerardo C, Director General at Occidental Cuernavaca, responded to this review
     Dear guest. Although we sincerely regret reading that your stay at our Occidental Cuernavaca fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Best regard, Gerardo Caligari, General Manager.

    Round Indicators
    Adela G 08/01/2017 Family

    “Terrible experience”

    We reserved 2 rooms one I for a handicap person. I called the hotel ahead of time to make sure we got the room that we requested since they only have one! They assured me there was no problem. When we arrived they have given the room. I asked to be provided with something so my mom which is a person with disabilities and a wheel chair could take a shower, they sent me a bucket which they use to mop the floors with... Of course I couldn't use it. The beds are full size not Queen size so to accommodate 2 people is pretty uncomfortable unless you like to be super close to the other person which I don't. The bathroom had a little bit of mold in the ceiling. The hotel is old and in need of repairs. At least the part of the hotel we stayed at, it seems there is a newer part. The breakfast was buffet and was OK. On a Sunday was packed since the "restaurant" area is very small and don't have enough places for the people are the hotel. It was a nightmare. I won't be going back there.

    Gerardo C, Director General at Occidental Cuernavaca, responded to this review
     Dear guest. Although we sincerely regret reading that your stay at our Occidental Cuernavaca fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. We apologize for not allocating the room you required due to the high occupancy during your stay. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best regards, Gerardo Caligari, General Manager.

    EVALUATION

    Round Indicators

    • january 5 2018
    • Edmonton, Canada
    • Family

    Lilisan

    “Christmas and New Year 2017”


    Great stay for the whole 12 days I was there. We enjoy the hotel and the exelente service. The only improvement I see necessary is the food quality at the hotel. The menú is good, but the cooker needs to improve


    Gerardo C, Director General at Occidental Cuernavaca, responded to this review
    Dear guest. Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Cuernavaca. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Gerardo Caligari, General Manager.

    EVALUATION

    Round Indicators

    • december 15 2017
    • Cairns, Australia
    • Family

    temil

    “Enjoyed our stay”


    Whilst we did not spend a lot of time in the hotel we were impressed with the facilities on offer. Our room was comfortable, there was free wifi, 2 x swimming pools and a small children’s playground. Breakfast was also nice. Would gladly stay again.


    Gerardo C, Director General at Occidental Cuernavaca, responded to this review
    Dear guest. First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Cuernavaca hotel and are delighted to read that we were able to match your expectations. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Bets regards, Gerardo Caligari, General Manager.

    EVALUATION

    Round Indicators

    • november 7 2017
    • Family

    rodolfoslavadorh

    “a good stay”


    The hotel has remodeled rooms, good location, comfortable pool, good service of the staff, clean place, service to the room in good weather, food with good taste, with family atmosphere although it was only a short time since I was passing through.


    Gerardo C, Director General at Occidental Cuernavaca, responded to this review
    Dear guest. First and foremost we would like to thank you for choosing our Occidental Cuernavaca and for recommending us to the travel community of Tripadvisor, this is undoubtedly the best reward for us all. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best regard, Gerardo Caligari, General Manager.

    EVALUATION

    Round Indicators

    • september 17 2017
    • Miami, Florida

    GarraVerdu

    “Not a 4 stars”


    We decided to stay for the weekend on a last minute trip to Cuernavaca. The hotel has potential, the grounds are nice and has two pools but the devil is in the details. The bathrooms are noisy, blow dryers are old and don't work, they don't even have conditioner on their toiletries. The worse for us was the food, its just subpart. We did find some positives, It's close to the center, although not so close to walk, and the bell boys and concierges were really attentive. We just expected more from a 4 starts Barcelo hotel.


    Gerardo C, Director General at Occidental Cuernavaca, responded to this review
    Dear guest. Although we sincerely regret reading that your stay at our Occidental Cuernavaca fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Best regard, Gerardo Caligari, General Manager.

    EVALUATION

    Round Indicators

    • august 1 2017
    • Family

    Adela G

    “Terrible experience”


    We reserved 2 rooms one I for a handicap person. I called the hotel ahead of time to make sure we got the room that we requested since they only have one! They assured me there was no problem. When we arrived they have given the room. I asked to be provided with something so my mom which is a person with disabilities and a wheel chair could take a shower, they sent me a bucket which they use to mop the floors with... Of course I couldn't use it. The beds are full size not Queen size so to accommodate 2 people is pretty uncomfortable unless you like to be super close to the other person which I don't. The bathroom had a little bit of mold in the ceiling. The hotel is old and in need of repairs. At least the part of the hotel we stayed at, it seems there is a newer part. The breakfast was buffet and was OK. On a Sunday was packed since the "restaurant" area is very small and don't have enough places for the people are the hotel. It was a nightmare. I won't be going back there.


    Gerardo C, Director General at Occidental Cuernavaca, responded to this review
    Dear guest. Although we sincerely regret reading that your stay at our Occidental Cuernavaca fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. We apologize for not allocating the room you required due to the high occupancy during your stay. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best regards, Gerardo Caligari, General Manager.

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

    The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for European and Mediterranean hotels. It is possible to combine a discount code with a special discount*** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

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    **The application of the discount code is not valid upon arrival at the hotel; the discount is only applicable at the time of booking. 

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