Barceló Hotel Pool  Tucancún Beach

Occidental Tucancún

Texto: 32815 An all inclusive hotel with spectacular pools, access to the beach and one of the best views in Cancun. Avenida Kukulcan, km. 13,5. Lote 24 | 77500 Cancún, Q. Roo
+52 998 8915900 +52 998 8850615
Occidental Tucancún Texto: 32815 4 out of 5 based on 5278 ratings. 5278 user reviews.
Occidental Tucancún reviewed by Shevon Samuel A on . Our 30th birthday celebration Beautiful Amazing Wonderful and the list goes on. The food was great, the alcohol was non stop which was a plus for my husband and I. Griselda we adore you so sad we couldn't say goodbye. We will... Rating: 5
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Occidental Tucancún

Avenida Kukulcan, km. 13,5. Lote 24   77500 Cancún, Q. Roo  


Places of Interest

18.9 km Cancun International Airport

6 km Pok-Ta-Pok Golf Course (by Robert Trent Jones Jr.)

0 km Tucancún beach

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Tucancún

4.0/5 Round Indicators
| 5300 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

41% Complete

2219

Very good

32% Complete

1732

Average

14% Complete

757

Poor

6% Complete

348

Very poor

4% Complete

244

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    Round Indicators
    emma b Rotherham, United Kingdom. 09/17/2017 Family

    “2nd stay love this hotel ”

    We have just returned home from this amazing hotel we all was so sad to leave 😩😩😩. This is such an amazing hotel this is our 2nd stay (25/8 to 15/9) we wouldn't stay no where else its one of best we've stayed in we've had same room for last 2 years (room 1014) which is perfect for my mum with her having multiple disabilities and as to have a ground floor also perfect for my daughter to go to kids club when she wanted to go she only had to walk down steps and I could watch her go in and be met by the amazing gabby outside while I was looking over balcony. We was only here two days and I had an accident in the room due to a leak from the storm night before and the hotel sorted it out right away even paid for doctor and hospital bill and Daniel took the afternoon off to take me to the hospital he was like my knight in shining armer and all the management team couldn't do enough for me after that and got me a wheelchair to use as I'd badly sprained my ankle and couldn't walk properly anything I needed they got it for me as I was out of action for a few days thank you again to the manger Juan your the best for everything you did. Ive got to say all the staff at the hotel (billy Joseph Daniel Andrea Evian Gabby Will Pablo Tony Omar Thomas) are all amazing couldn't do enough for you always went the extra mile always knew how to make you smile when your having a off day. Entertainment in day is really good different everyday always something to do and night is excellent for everyone in our party my daughter loved Micheal Jackson and the break dancing group different acts every night. The food wasn't too bad this year chips everyday got a little boring for my mum and daughter as there very funny eater but still tried other things. Our room was cleaned everyday always had clean towels and well stocked the house keeper was lovely and kind and friendly spoke little English but she tried her best to understand us. Our fridge was filled up nearly everyday asked for beer to be taken out as me and my mum don't drink larger so we got more coke and Fanta and water which we all loved. There is 3 different pools 1 quiet 1 noisy and other adults only. The beach is lovely nice and always clean seaweed raked everyday plenty of sun beds for everyone my daughter loved going down to see how many different sea shells she could collect to different sizes and colours and textures. 1st five days we was there we had none stop thunder storms after that the weather was amazing. Will the bell boy is lovely we always ask for him every year always helpful. Again this year we saw turtles hatch at least 3 times and helped rescue some from birds twice after there nest was uncovered due to storms what an amazing experience we missed the turtles been released twice due to my daughter falling asleep we really love Mexico it's like our 2nd home. Through out the holiday we met so many amazing people from Canada America other parts of Mexico and English. My daughter had been made so many different presents from staff picture frame from Thomas bracelet with her name on from Edwardo Mexican doll from entertainment team Daniel billy Joseph Andrea Evian and they even signed it for her just shows how much they all fell in love with my daughter which really made her day and holiday so special. Thanks again everyone you've all been amazing I'll never forget you all and everything you done xx Might see you again next year. 🇲🇽 YOU RULE 🇲🇽

    ASISTENTEGERENCIAL, Asistente de Gerencia at Occidental Tucancun, responded to this review
     Dear emma b: We wish to thank you for your kind comments on this website and for highlighting the qualities that characterize us, definitely comments like yours reinforce our philosophy of achieving the highest level of excellence service, committing ourselves and anticipating your needs. We have congratulated all the employees that you mention for the excellent work done for you to spend a spectacular vacation, this motivates you to continue doing an excellent job. It will be a pleasure to meet you again on your next visit to Cancun. Best Regards, Paulina Arroyo Management Assistant.

    Round Indicators
    Christina G 09/14/2017 Friends getaway

    “Bachelorette Paradise”

    I stayed at the Occidental Tucancún for 4 days/ 3 nights. Let me tell you that this hotel and staff are wonderful! Everyone is kind, helpful, and speak fluent English and Spanish. The food is good, the pools were clean, and the view was stunning. I would like to make a special mention to one of the bell boys- Will. When we first arrived, he brought all 10 of our luggages to our 3 separate rooms. He was so sweet and asked us what our plans were for our trip. He made good suggestions and always had a smile on his face. Any time we needed service, we requested him. On the day of our departure he wished us a safe flight. I'll miss him!! You don't find personable people like this everywhere. Thank you Occidental, (and Will) for making our stay nothing less than paradise.

    ASISTENTEGERENCIAL, Asistente de Gerencia at Occidental Tucancun, responded to this review
     Dear Christina G: We thank you for your kind comments on this website, we are happy to know that we have met your expectations and look forward to welcoming you back to your next visit to Cancun. Best Regards, Paulina Arroyo Management Assistant.

    Round Indicators
    Roxana N Mississauga, Canada. 09/14/2017 Family

    “I do not recommend it / no lo recomiendo”

    You go to relax but they keep trying to sell the membership and you end up wasting your time. I lost almost one day plus 200 dollars because it is hard to cancel. I would recommend going to another place where they respect your vacation time. You think that because you paid your vacation time you have the right to enjoy the time free of interruptions but it is not like that here. The hotel is nice and the staff in the restaurants and bars are very nice as well as the cleaning staff. The beach is not very nice though, in Cuba is much better. Also Punta Cana is better.

    ASISTENTEGERENCIAL, Asistente de Gerencia at Occidental Tucancun, responded to this review
     Dear Roxana N: We sincerely regret the inconvenience you had with us during your stay, our main objective is to make your stay with us a pleasant experience, be assured that we will take action on the matter so that it does not happen with future guests. We hope to have the opportunity to welcome you again and erase the bad image you have of our hotel. Best Regards, Paulina Arroyo Asistente de Gerencia

    Round Indicators
    scotti51 Oneida. 09/14/2017 Friends getaway

    “Great Cancun Vacation”

    Excellent place about 1 mile down strip. Very safe with several malls within walking distance. Many beautiful pools --- activity, kids pool, double pool each with hydro-jets & adult swim up bar pool. Many areas to eat and lots of activities.

    ASISTENTEGERENCIAL, Asistente de Gerencia at Occidental Tucancun, responded to this review
     Dear scotti51: We would like to thank you for your kind comments on this website, we hope to see you again on your next visit to Cancun. Best Regards, Paulina Arroyo Asistente de Gerencia.

    Round Indicators
    mg310554 09/13/2017 Couples

    “Great experience for our first time in cancun”

    The hotel was lovely. Very beautiful entrance and lobby area. The rooms were great, the pools super clean & well taken care of. The Mexico Lindo restaurant was the best of all 4. Such great food! The only con is the " become premier members " speech. Personally, i don't like a sales pitch when I'm on vacation.

    ASISTENTEGERENCIAL, Asistente de Gerencia at Occidental Tucancun, responded to this review
     Dear mg310554: We want to thank you for your kind comments on this website, we are glad to know that your stay with us was pleasant and we hope to have you again on your next visit to Cancun. Best Regards, Paulina Arroyo Asistente de Gerencia.

    EVALUATION

    Round Indicators

    • september 17 2017
    • Rotherham, United Kingdom
    • Family

    emma b

    “2nd stay love this hotel ”


    We have just returned home from this amazing hotel we all was so sad to leave 😩😩😩. This is such an amazing hotel this is our 2nd stay (25/8 to 15/9) we wouldn't stay no where else its one of best we've stayed in we've had same room for last 2 years (room 1014) which is perfect for my mum with her having multiple disabilities and as to have a ground floor also perfect for my daughter to go to kids club when she wanted to go she only had to walk down steps and I could watch her go in and be met by the amazing gabby outside while I was looking over balcony. We was only here two days and I had an accident in the room due to a leak from the storm night before and the hotel sorted it out right away even paid for doctor and hospital bill and Daniel took the afternoon off to take me to the hospital he was like my knight in shining armer and all the management team couldn't do enough for me after that and got me a wheelchair to use as I'd badly sprained my ankle and couldn't walk properly anything I needed they got it for me as I was out of action for a few days thank you again to the manger Juan your the best for everything you did. Ive got to say all the staff at the hotel (billy Joseph Daniel Andrea Evian Gabby Will Pablo Tony Omar Thomas) are all amazing couldn't do enough for you always went the extra mile always knew how to make you smile when your having a off day. Entertainment in day is really good different everyday always something to do and night is excellent for everyone in our party my daughter loved Micheal Jackson and the break dancing group different acts every night. The food wasn't too bad this year chips everyday got a little boring for my mum and daughter as there very funny eater but still tried other things. Our room was cleaned everyday always had clean towels and well stocked the house keeper was lovely and kind and friendly spoke little English but she tried her best to understand us. Our fridge was filled up nearly everyday asked for beer to be taken out as me and my mum don't drink larger so we got more coke and Fanta and water which we all loved. There is 3 different pools 1 quiet 1 noisy and other adults only. The beach is lovely nice and always clean seaweed raked everyday plenty of sun beds for everyone my daughter loved going down to see how many different sea shells she could collect to different sizes and colours and textures. 1st five days we was there we had none stop thunder storms after that the weather was amazing. Will the bell boy is lovely we always ask for him every year always helpful. Again this year we saw turtles hatch at least 3 times and helped rescue some from birds twice after there nest was uncovered due to storms what an amazing experience we missed the turtles been released twice due to my daughter falling asleep we really love Mexico it's like our 2nd home. Through out the holiday we met so many amazing people from Canada America other parts of Mexico and English. My daughter had been made so many different presents from staff picture frame from Thomas bracelet with her name on from Edwardo Mexican doll from entertainment team Daniel billy Joseph Andrea Evian and they even signed it for her just shows how much they all fell in love with my daughter which really made her day and holiday so special. Thanks again everyone you've all been amazing I'll never forget you all and everything you done xx Might see you again next year. 🇲🇽 YOU RULE 🇲🇽


    ASISTENTEGERENCIAL, Asistente de Gerencia at Occidental Tucancun, responded to this review
    Dear emma b: We wish to thank you for your kind comments on this website and for highlighting the qualities that characterize us, definitely comments like yours reinforce our philosophy of achieving the highest level of excellence service, committing ourselves and anticipating your needs. We have congratulated all the employees that you mention for the excellent work done for you to spend a spectacular vacation, this motivates you to continue doing an excellent job. It will be a pleasure to meet you again on your next visit to Cancun. Best Regards, Paulina Arroyo Management Assistant.

    EVALUATION

    Round Indicators

    • september 14 2017
    • Friends getaway

    Christina G

    “Bachelorette Paradise”


    I stayed at the Occidental Tucancún for 4 days/ 3 nights. Let me tell you that this hotel and staff are wonderful! Everyone is kind, helpful, and speak fluent English and Spanish. The food is good, the pools were clean, and the view was stunning. I would like to make a special mention to one of the bell boys- Will. When we first arrived, he brought all 10 of our luggages to our 3 separate rooms. He was so sweet and asked us what our plans were for our trip. He made good suggestions and always had a smile on his face. Any time we needed service, we requested him. On the day of our departure he wished us a safe flight. I'll miss him!! You don't find personable people like this everywhere. Thank you Occidental, (and Will) for making our stay nothing less than paradise.


    ASISTENTEGERENCIAL, Asistente de Gerencia at Occidental Tucancun, responded to this review
    Dear Christina G: We thank you for your kind comments on this website, we are happy to know that we have met your expectations and look forward to welcoming you back to your next visit to Cancun. Best Regards, Paulina Arroyo Management Assistant.

    EVALUATION

    Round Indicators

    • september 14 2017
    • Mississauga, Canada
    • Family

    Roxana N

    “I do not recommend it / no lo recomiendo”


    You go to relax but they keep trying to sell the membership and you end up wasting your time. I lost almost one day plus 200 dollars because it is hard to cancel. I would recommend going to another place where they respect your vacation time. You think that because you paid your vacation time you have the right to enjoy the time free of interruptions but it is not like that here. The hotel is nice and the staff in the restaurants and bars are very nice as well as the cleaning staff. The beach is not very nice though, in Cuba is much better. Also Punta Cana is better.


    ASISTENTEGERENCIAL, Asistente de Gerencia at Occidental Tucancun, responded to this review
    Dear Roxana N: We sincerely regret the inconvenience you had with us during your stay, our main objective is to make your stay with us a pleasant experience, be assured that we will take action on the matter so that it does not happen with future guests. We hope to have the opportunity to welcome you again and erase the bad image you have of our hotel. Best Regards, Paulina Arroyo Asistente de Gerencia

    EVALUATION

    Round Indicators

    • september 14 2017
    • Oneida
    • Friends getaway

    scotti51

    “Great Cancun Vacation”


    Excellent place about 1 mile down strip. Very safe with several malls within walking distance. Many beautiful pools --- activity, kids pool, double pool each with hydro-jets & adult swim up bar pool. Many areas to eat and lots of activities.


    ASISTENTEGERENCIAL, Asistente de Gerencia at Occidental Tucancun, responded to this review
    Dear scotti51: We would like to thank you for your kind comments on this website, we hope to see you again on your next visit to Cancun. Best Regards, Paulina Arroyo Asistente de Gerencia.

    EVALUATION

    Round Indicators

    • september 13 2017
    • Couples

    mg310554

    “Great experience for our first time in cancun”


    The hotel was lovely. Very beautiful entrance and lobby area. The rooms were great, the pools super clean & well taken care of. The Mexico Lindo restaurant was the best of all 4. Such great food! The only con is the " become premier members " speech. Personally, i don't like a sales pitch when I'm on vacation.


    ASISTENTEGERENCIAL, Asistente de Gerencia at Occidental Tucancun, responded to this review
    Dear mg310554: We want to thank you for your kind comments on this website, we are glad to know that your stay with us was pleasant and we hope to have you again on your next visit to Cancun. Best Regards, Paulina Arroyo Asistente de Gerencia.

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