Barceló Hotel Pool  Tucancún Beach

Occidental Tucancún

Texto: 32815 An all inclusive hotel with spectacular pools, access to the beach and one of the best views in Cancun. Avenida Kukulcan, km. 13,5. Lote 24 | 77500 Cancún, Q. Roo
+52 998 8915900 +52 998 8850615
Occidental Tucancún Texto: 32815 4 out of 5 based on 4553 ratings. 4553 user reviews.
Occidental Tucancún reviewed by Cindy H on . Family vacation Very nice resort right in front of the beautiful beach. The food looked appealing but it was very bland. Most staff were very nice and attentive. Shout out to the best bartender Alberto Martinez, he... Rating: 3
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Occidental Tucancún

Avenida Kukulcan, km. 13,5. Lote 24   77500 Cancún, Q. Roo  


Places of Interest

18.9 km Cancun International Airport

6 km Pok-Ta-Pok Golf Course (by Robert Trent Jones Jr.)

0 km Tucancún beach

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Tucancún

4.0/5 Round Indicators
| 4576 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

39% Complete

1824

Very good

34% Complete

1557

Average

14% Complete

669

Poor

6% Complete

303

Very poor

4% Complete

224

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    Round Indicators
    Fairview C 03/28/2017 Family

    “We LOVED it! Don't miss out.”

    A great place to stay, there was 8 of us and they took such great care of us. Food was delish, drinks were great, the shows were amazing. (tribute to Michael Jackson awesome!) We want to give a big shout out to Eddy Criollo and his wife Gabriela, they were fantastic! All the bartenders and waiters were great, rooms were clean and taken care of daily. Pools were clean and so fun, beach was clean and beautiful. Maybe need some shade out at the beach, but you are there for fun in the sun. Plenty of loungers and room for everyone. Food and drinks 24 hours. Thank you from the Holdens and Tuckers!
    Round Indicators
    Carolina N Mexico City, Mexico. 03/27/2017 Family

    “Choose PREMIUM Level”

    Overall, we were very well treated by the staff during our stay. I'd like to thank Luis Yuca (breakfast) for his kind and professional service every morning. Now, about the hotel. It's a very basic hotel compared to others in Cancun. However, we payed for the premium level and it was totally worth it. Our room, which I can actually call it apartment, because it had two complete bedrooms, a living room and a kitchen. It was at the ground floor with an amazing view to the electric blue ocean right in front of our terrace. Once you are Premium Level, you have some benefits. For example: you have room service 24h with a special menu, which allows you to have a super private breakfast (or any other meal) on your own terrace with the amazing view. Our room had two full mini-bar (soda, bottled water and snacks). The food, in general, is super basic and there's nothing special about it. Not bad, not amazing. The check- out hour is at 11am. Nevertheless, since we were Premium guests, we checked-out in a "VIP Lounge" where we asked Patricia Arcos if we could have a "late check-out" and because there was availability she let us check-out 2 hours after than we were supposed to, which was very nice of her. My family and I had an amazing weekend there and we would return to spend other weekends at this hotel.
    Round Indicators
    allstrnumber13 Chicago, Illinois. 03/27/2017 Friends getaway

    “Joseph is The Best!”

    The staff was mostly nice but Joseph went out of his way to make sure me and my group had fun. He was very informational about what to do and what not to do during our stay which helped us save a lot of time and money. He showed us an awesome time going to The City for entertainment making sure we were all happy and safe. Hotel was nice and updated for the area but should probably add 1 more bartender in the lobby bar when it gets busy. I would rate a 3 but Joseph even made a point to go out and find one of my friends phones which was lost at the resort. Resort overall 3.5-4. Staff make it 4-5 stars with good service.
    Round Indicators
    03/27/2017 Friends getaway

    “Joseph ”

    I stayed 5 nights with a couple friends and all the bartenders were nice but Joseph by the main pool helped us have the best time ever! He was very helpful and we will be coming back just because of him. He is a large asset to the resort for having fun!
    Round Indicators
    skylermarshall Franklin, Indiana. 03/26/2017 Family

    “Awesome place to be!”

    I came here on last Tuesday and everyone was so nice especially Cesia, she has been awesome through activities. Awesome place to be I highly recommend coming here. It is always a fun time. This trip is one to remember!!

    Juan A, Gerente at Occidental Tucancun, responded to this review
     Dear skylermarshall, We greatly appreciate the time you spent to share your recent holiday experience at our Occidental Tucancu hotel and we thank you for your kind recommendation to Tripadvisor’s readers . We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. We remain at your service, Juan Carlos Arce Manager

    EVALUATION

    Round Indicators

    • march 28 2017
    • Family

    Fairview C

    “We LOVED it! Don't miss out.”


    A great place to stay, there was 8 of us and they took such great care of us. Food was delish, drinks were great, the shows were amazing. (tribute to Michael Jackson awesome!) We want to give a big shout out to Eddy Criollo and his wife Gabriela, they were fantastic! All the bartenders and waiters were great, rooms were clean and taken care of daily. Pools were clean and so fun, beach was clean and beautiful. Maybe need some shade out at the beach, but you are there for fun in the sun. Plenty of loungers and room for everyone. Food and drinks 24 hours. Thank you from the Holdens and Tuckers!


    EVALUATION

    Round Indicators

    • march 27 2017
    • Mexico City, Mexico
    • Family

    Carolina N

    “Choose PREMIUM Level”


    Overall, we were very well treated by the staff during our stay. I'd like to thank Luis Yuca (breakfast) for his kind and professional service every morning. Now, about the hotel. It's a very basic hotel compared to others in Cancun. However, we payed for the premium level and it was totally worth it. Our room, which I can actually call it apartment, because it had two complete bedrooms, a living room and a kitchen. It was at the ground floor with an amazing view to the electric blue ocean right in front of our terrace. Once you are Premium Level, you have some benefits. For example: you have room service 24h with a special menu, which allows you to have a super private breakfast (or any other meal) on your own terrace with the amazing view. Our room had two full mini-bar (soda, bottled water and snacks). The food, in general, is super basic and there's nothing special about it. Not bad, not amazing. The check- out hour is at 11am. Nevertheless, since we were Premium guests, we checked-out in a "VIP Lounge" where we asked Patricia Arcos if we could have a "late check-out" and because there was availability she let us check-out 2 hours after than we were supposed to, which was very nice of her. My family and I had an amazing weekend there and we would return to spend other weekends at this hotel.


    EVALUATION

    Round Indicators

    • march 27 2017
    • Chicago, Illinois
    • Friends getaway

    allstrnumber13

    “Joseph is The Best!”


    The staff was mostly nice but Joseph went out of his way to make sure me and my group had fun. He was very informational about what to do and what not to do during our stay which helped us save a lot of time and money. He showed us an awesome time going to The City for entertainment making sure we were all happy and safe. Hotel was nice and updated for the area but should probably add 1 more bartender in the lobby bar when it gets busy. I would rate a 3 but Joseph even made a point to go out and find one of my friends phones which was lost at the resort. Resort overall 3.5-4. Staff make it 4-5 stars with good service.


    EVALUATION

    Round Indicators

    • march 27 2017
    • Friends getaway

    “Joseph ”


    I stayed 5 nights with a couple friends and all the bartenders were nice but Joseph by the main pool helped us have the best time ever! He was very helpful and we will be coming back just because of him. He is a large asset to the resort for having fun!


    EVALUATION

    Round Indicators

    • march 26 2017
    • Franklin, Indiana
    • Family

    skylermarshall

    “Awesome place to be!”


    I came here on last Tuesday and everyone was so nice especially Cesia, she has been awesome through activities. Awesome place to be I highly recommend coming here. It is always a fun time. This trip is one to remember!!


    Juan A, Gerente at Occidental Tucancun, responded to this review
    Dear skylermarshall, We greatly appreciate the time you spent to share your recent holiday experience at our Occidental Tucancu hotel and we thank you for your kind recommendation to Tripadvisor’s readers . We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. We remain at your service, Juan Carlos Arce Manager

    Barceló Hotel Pool  Tucancún Beach

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