Barceló Hotel Pool  Tucancún Beach

Occidental Tucancún

Texto: 32815 An all inclusive hotel with spectacular pools, access to the beach and one of the best views in Cancun. Avenida Kukulcan, km. 13,5. Lote 24 | 77500 | Cancún, Q. Roo || México
+52 998 8915900 +52 998 8850615
Occidental Tucancún Texto: 32815 4 out of 5 based on 5730 ratings. 5730 user reviews.
Occidental Tucancún reviewed by Diane S on . Incredible experience I visited this hotel for the second time in the last 2 years and was so glad I did. We traveled for our wedding with a large group of family members and friends. The staff was so gracious and... Rating: 5
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Occidental Tucancún

Avenida Kukulcan, km. 13,5. Lote 24   77500   Cancún, Q. Roo     México  


Places of Interest

18.9 km Cancun International Airport

6 km Pok-Ta-Pok Golf Course (by Robert Trent Jones Jr.)

0 km Tucancún beach

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Tucancún

4.0/5 Round Indicators
| 5753 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

42% Complete

2451

Very good

32% Complete

1853

Average

14% Complete

822

Poor

6% Complete

369

Very poor

4% Complete

258

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    Round Indicators
    Catherine C Kathmandu, Nepal. 02/17/2018 Family

    “Amazing week in Cancun!”

    I had an amazing week at the Occidental Tucancun, everything was great; the ocean, the room and most importantly the staff! I don't usually go for all inclusive resorts but I went with family and the Tucancun was a great choice since it offers a lot of activities and its geographic location makes it easy to leave and explore the city and go out but it also offers everything for people to just relax and enjoy a great day by the beach. The staff at the beach were all amazing, Alexis Sanchez working at the primary pool had always the warmest smile and was very fun to talked to, she was running everywhere and made sure everyone at the pool had a drink and happy, Angel and Roberto working at the bar offered a great variety of delicious drinks both with and without alcool. As I mentioned earlier there's PLENTY of great activities all day long, Liliana and Allan, Daniel, Evian and every one else made sure everyone had a great time, and were always full of energy and fun. Filiberto at the restaurant was very thoughtful and caring, and as soon as we walked into the restaurant he made sure we had a great dining experience. Valeria at the reception was also very great and helpful was always available to answer our question and made sure our stay was unforgettable. The staff honestly made the our trip one of the best one ever. I highly recommend the hotel for people that want to either have a relaxing week or have a week filled with adventures.

    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear Catherine C: We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that you enjoyed your vacation at the hotel. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We hope to have the opportunity to receive you on your next visit to Cancun. Best regards, Paulina Arroyo Management Assistant.

    Round Indicators
    Pete J Onalaska, Wisconsin. 02/16/2018 Friends getaway

    “The amazing employees make this hotel special!”

    We chose this hotel because of the value. We arrived and were quickly assisted at the front desk by Abigail. She was quite helpful and found us a wonderful room in the north tower. It was a bay view room on the 6th floor. The housekeeping staff kept the room clean and tidy. It was never difficult to find chairs at the pool or on the beach. The gym is small but has all you need for a quick workout. The equipment looked new and worked well; could open a bit earlier though. The service at the bars and restaurants was amazing. Felix and Alex at the lobby bar run their tails off. Antonio Lexi and Max at the pool bars kept us refreshed with drinks of any variety. Julio in the Mexican restaurant treated us to two wonderful meals with exceptional service. The food quality at the buffets was mediocre. Where is the bacon on the breakfast buffet? I didn't get this physique without eating a pound of bacon a day on vacation :) It was a long wait in the Italian restaurant for the pasta bar. Could have used more than one chef and more than one colander for warming the noodles. The beach is beautiful but because of the wind and waves could only go in the water one day but that is certainly not the hotels fault. One comment for the guests, open your billfolds on occasion and reward exceptional service; we didn't see this happen very often yet people were so demanding. Thanks for a great stay!

    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear Pete J: We want to thank you for sharing this opinion about your recent visit to the hotel. We are delighted that you have enjoyed your stay and we agree with you that our attentive staff plays a key role in the overall experience of our guests. The whole team works very hard to ensure that we offer a high quality service and a different and memorable experience. We do everything possible to ensure that our customers can enjoy an enriching dining experience in an unparalleled environment and with excellent service. Our restoration team will continue to work to surprise you with delicious local and international dishes on your next visit. Once again we thank you for sharing your experience with us and we look forward to serving you again soon. Best regards, Paulina Arroyo Management Assistant.

    Round Indicators
    Christina P 02/16/2018 Friends getaway

    “Very meh.”

    The food is not good at all. The beach and adult only pool was great. The location is also very convenient. We went into town a few days and had food that blew us away. I don't understand why they can't have any flavour at the buffet-- everything is just super bland. Also the air conditioning needs servicing. I travelled with 5 friends in different rooms and we all had issues with dampness in our rooms, despite blasting the air conditioning. My room was set to 18ºC (which is ridiculously cold) and all the clothes in my room were always a little damp feeling.

    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear Christina P: At Occidental Tucancún we are convinced that there is always room for improvement and your comments will help our team in its continuous efforts to meet the expectations of our guests, for that we greatly appreciate the time you have spent sharing your constructive criticism with us. We do everything possible to ensure that our customers can enjoy an enriching dining experience in an unparalleled environment and with excellent service. Our restoration team will continue to work to surprise you with delicious local and international dishes on your next visit. Thank you once again for choosing us and for your constructive criticism, we hope to have the opportunity to serve you again in the future and to have the opportunity to exceed your expectations. Best regards, Paulina Arroyo Management Assistant.

    Round Indicators
    Jwelliott84 Dallas, Texas. 02/14/2018 Couples

    “Great location and staff”

    Staff was very kind and accommodating. Room was always very clean with a great ocean view! The food wasn’t great but we were mainly there for the drinks and the beach anyway. Nelly Martinez at the lobby bar was amazing! So sweet and personal.

    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear Jwelliott84: We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that you enjoyed your vacation at the hotel. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We hope to have the pleasure of receiving you on your next visit to Cancun. Best regards, Paulina Arroyo Management Assistant.

    Round Indicators
    fametrim Winnipeg, Canada. 02/11/2018 Couples

    “Awesome 1st Time Experience in Cancun”

    My husband and I stayed here for 6 days and 5 nights starting Feb 1, 2018. It was his first time outside of Canada and my first time in Mexico. Not knowing what to expect our travel agent booked us at Occidental Tucancun. Our hotel room had a Mexican flare to it with a balcony view of the lagoon. This was still a great view as we were only in our room to sleep, change and shower. The hotel itself was on the ocean with a view of paradise. The beach was beautiful and sandy. We even were able to pick sea shells. There were 3 pools, 1 was quite busy with kids so we chose to spend our pool time at the adult pool relaxing and enjoying the swim up bar. There is a shopping mall right across the street from the hotel with many amenities like souvenir shops, grocery store, and our favorite Harley Davidson Cancun. Our favorite experience was in the lobby bar with the staff. We could not have enjoyed ourselves as much without Nelly Mtz aka Speedy Gonzales!!. She is an awesome waitress and treated as like royalty! She was always busy serving but made sure whenever my husband and I needed a beverage she was there with them. And we spent a lot of time in the lobby bar in the evenings. And if Nelly was not serving, Dolly was there for us with our drinks as well. We thoroughly enjoyed talking with Nelly at times and her dedicated service we enjoyed our experience that much more!!! When ever we return to Cancun, we will definitely stay at the Occidental Tucancun again and hope to see Nelly's smiling face.

    ASISTENTEGERENCIAL, Asistente de Gerencia at Occidental Tucancun, responded to this review
     Dear fametrim: We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacation at the hotel. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We hope to have the pleasure of receiving you on your next visit to Cancun. Best Regards, Paulina Arroyo Management Assistant.

    EVALUATION

    Round Indicators

    • february 17 2018
    • Kathmandu, Nepal
    • Family

    Catherine C

    “Amazing week in Cancun!”


    I had an amazing week at the Occidental Tucancun, everything was great; the ocean, the room and most importantly the staff! I don't usually go for all inclusive resorts but I went with family and the Tucancun was a great choice since it offers a lot of activities and its geographic location makes it easy to leave and explore the city and go out but it also offers everything for people to just relax and enjoy a great day by the beach. The staff at the beach were all amazing, Alexis Sanchez working at the primary pool had always the warmest smile and was very fun to talked to, she was running everywhere and made sure everyone at the pool had a drink and happy, Angel and Roberto working at the bar offered a great variety of delicious drinks both with and without alcool. As I mentioned earlier there's PLENTY of great activities all day long, Liliana and Allan, Daniel, Evian and every one else made sure everyone had a great time, and were always full of energy and fun. Filiberto at the restaurant was very thoughtful and caring, and as soon as we walked into the restaurant he made sure we had a great dining experience. Valeria at the reception was also very great and helpful was always available to answer our question and made sure our stay was unforgettable. The staff honestly made the our trip one of the best one ever. I highly recommend the hotel for people that want to either have a relaxing week or have a week filled with adventures.


    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear Catherine C: We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that you enjoyed your vacation at the hotel. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We hope to have the opportunity to receive you on your next visit to Cancun. Best regards, Paulina Arroyo Management Assistant.

    EVALUATION

    Round Indicators

    • february 16 2018
    • Onalaska, Wisconsin
    • Friends getaway

    Pete J

    “The amazing employees make this hotel special!”


    We chose this hotel because of the value. We arrived and were quickly assisted at the front desk by Abigail. She was quite helpful and found us a wonderful room in the north tower. It was a bay view room on the 6th floor. The housekeeping staff kept the room clean and tidy. It was never difficult to find chairs at the pool or on the beach. The gym is small but has all you need for a quick workout. The equipment looked new and worked well; could open a bit earlier though. The service at the bars and restaurants was amazing. Felix and Alex at the lobby bar run their tails off. Antonio Lexi and Max at the pool bars kept us refreshed with drinks of any variety. Julio in the Mexican restaurant treated us to two wonderful meals with exceptional service. The food quality at the buffets was mediocre. Where is the bacon on the breakfast buffet? I didn't get this physique without eating a pound of bacon a day on vacation :) It was a long wait in the Italian restaurant for the pasta bar. Could have used more than one chef and more than one colander for warming the noodles. The beach is beautiful but because of the wind and waves could only go in the water one day but that is certainly not the hotels fault. One comment for the guests, open your billfolds on occasion and reward exceptional service; we didn't see this happen very often yet people were so demanding. Thanks for a great stay!


    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear Pete J: We want to thank you for sharing this opinion about your recent visit to the hotel. We are delighted that you have enjoyed your stay and we agree with you that our attentive staff plays a key role in the overall experience of our guests. The whole team works very hard to ensure that we offer a high quality service and a different and memorable experience. We do everything possible to ensure that our customers can enjoy an enriching dining experience in an unparalleled environment and with excellent service. Our restoration team will continue to work to surprise you with delicious local and international dishes on your next visit. Once again we thank you for sharing your experience with us and we look forward to serving you again soon. Best regards, Paulina Arroyo Management Assistant.

    EVALUATION

    Round Indicators

    • february 16 2018
    • Friends getaway

    Christina P

    “Very meh.”


    The food is not good at all. The beach and adult only pool was great. The location is also very convenient. We went into town a few days and had food that blew us away. I don't understand why they can't have any flavour at the buffet-- everything is just super bland. Also the air conditioning needs servicing. I travelled with 5 friends in different rooms and we all had issues with dampness in our rooms, despite blasting the air conditioning. My room was set to 18ºC (which is ridiculously cold) and all the clothes in my room were always a little damp feeling.


    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear Christina P: At Occidental Tucancún we are convinced that there is always room for improvement and your comments will help our team in its continuous efforts to meet the expectations of our guests, for that we greatly appreciate the time you have spent sharing your constructive criticism with us. We do everything possible to ensure that our customers can enjoy an enriching dining experience in an unparalleled environment and with excellent service. Our restoration team will continue to work to surprise you with delicious local and international dishes on your next visit. Thank you once again for choosing us and for your constructive criticism, we hope to have the opportunity to serve you again in the future and to have the opportunity to exceed your expectations. Best regards, Paulina Arroyo Management Assistant.

    EVALUATION

    Round Indicators

    • february 14 2018
    • Dallas, Texas
    • Couples

    Jwelliott84

    “Great location and staff”


    Staff was very kind and accommodating. Room was always very clean with a great ocean view! The food wasn’t great but we were mainly there for the drinks and the beach anyway. Nelly Martinez at the lobby bar was amazing! So sweet and personal.


    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear Jwelliott84: We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that you enjoyed your vacation at the hotel. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We hope to have the pleasure of receiving you on your next visit to Cancun. Best regards, Paulina Arroyo Management Assistant.

    EVALUATION

    Round Indicators

    • february 11 2018
    • Winnipeg, Canada
    • Couples

    fametrim

    “Awesome 1st Time Experience in Cancun”


    My husband and I stayed here for 6 days and 5 nights starting Feb 1, 2018. It was his first time outside of Canada and my first time in Mexico. Not knowing what to expect our travel agent booked us at Occidental Tucancun. Our hotel room had a Mexican flare to it with a balcony view of the lagoon. This was still a great view as we were only in our room to sleep, change and shower. The hotel itself was on the ocean with a view of paradise. The beach was beautiful and sandy. We even were able to pick sea shells. There were 3 pools, 1 was quite busy with kids so we chose to spend our pool time at the adult pool relaxing and enjoying the swim up bar. There is a shopping mall right across the street from the hotel with many amenities like souvenir shops, grocery store, and our favorite Harley Davidson Cancun. Our favorite experience was in the lobby bar with the staff. We could not have enjoyed ourselves as much without Nelly Mtz aka Speedy Gonzales!!. She is an awesome waitress and treated as like royalty! She was always busy serving but made sure whenever my husband and I needed a beverage she was there with them. And we spent a lot of time in the lobby bar in the evenings. And if Nelly was not serving, Dolly was there for us with our drinks as well. We thoroughly enjoyed talking with Nelly at times and her dedicated service we enjoyed our experience that much more!!! When ever we return to Cancun, we will definitely stay at the Occidental Tucancun again and hope to see Nelly's smiling face.


    ASISTENTEGERENCIAL, Asistente de Gerencia at Occidental Tucancun, responded to this review
    Dear fametrim: We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacation at the hotel. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We hope to have the pleasure of receiving you on your next visit to Cancun. Best Regards, Paulina Arroyo Management Assistant.

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

    The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for European and Mediterranean hotels. It is possible to combine a discount code with a special discount*** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

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    **The application of the discount code is not valid upon arrival at the hotel; the discount is only applicable at the time of booking. 

    ***The hotel will request to see valid official documents to verify compliance with the conditions for the discount codes and special discounts. In the event of not providing valid official documents or non-compliance, the hotel reserves the right to charge the amounts that were deducted from the original reservation.