Barceló Hotel Pool  Cuernavaca
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Map and location

Calle Coronel Ahumanda 203, Colonia Lomas del Mirador   62500 Cuernavaca, Morelos ,   México  


Places of Interest

100 km Benito Juárez International Airport, Mexico City

80 km Federal District

40 km Tepoztlan (Archaeological site)

35 km Xochicalco (Archaeological site)

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Cuernavaca

4.0/5 Round Indicators
| 463 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

38% Complete

180

Very good

35% Complete

163

Average

14% Complete

65

Poor

6% Complete

28

Very poor

5% Complete

27

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    Round Indicators
    Wander43404261780 11/06/2018 Family

    “wonderful stay”

    Awesome place, beautiful pool and great staff at both the check-in counter and bar. The room was large enough. Shower was nice. I slept very well at night. I can see myself there again in thee near future.

    Juan Guadalupe C, Director Comercial at Occidental Cuernavaca, responded to this review
     Dear guest. Thank you for the time you spent to share your feedback on your recent stay at our Occidental Cuernavaca, to be considered as one of the best hotels you stayed at is certainly high praise. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Best regard Juan Cano, Sales Manager.

    Round Indicators
    mayra06 San Diego, California. 07/11/2018 Couples

    “Bed bugs”

    Not good at all. Got bitten by bed bugs! The food also made me and my boyfriend sick. I did not realize the bites I had on my legs we're bed bug bites till I came home and went to my primary physician and he stated these were bed bug bites, and not mosquito bites.

    juan c, Director Comercial at Occidental Cuernavaca, responded to this review
     Dear guest. We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments.Once again, many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us and we truly hope to have the opportunity to welcome you back on your next visit to Cuernavaca. Best regard, Gerardo Caligari, General Manager.

    Round Indicators
    sherna931042 Toronto, Canada. 03/21/2018 Couples

    “The best get away I ever had.”

    I love the staff, I love Veronica bringing my snacks to the pool, I did not worry at all, I am planing to comeback every year to relax. Breakfast was delicious, and location had a casino near by and taco places.

    Gerardo C, Director General at Occidental Cuernavaca, responded to this review
     Dear guest. Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards, Gerardo Caligari, General Manager.

    Round Indicators
    Frankiepb98 San Juan, Puerto Rico. 02/18/2018 Couples

    “Entire family on both sides happy”

    My family and my wife family and friends stay in this hotel for a wedding, a group of around 60 people including kids. Great staff, kind service, delicious food, amd nothing to complain. Good location. Is not a luxury hotel, but everything else is just perfect. Everyone in the group agreed on that.

    Gerardo C, Director General at Occidental Cuernavaca, responded to this review
     Dear guest. Thank you very much for sharing this great review of your recent stay at Occidental Cuernavaca. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Best regards, Gerardo Caligari, General Manager.

    Round Indicators
    Lilisan Edmonton, Canada. 01/05/2018 Family

    “Christmas and New Year 2017”

    Great stay for the whole 12 days I was there. We enjoy the hotel and the exelente service. The only improvement I see necessary is the food quality at the hotel. The menú is good, but the cooker needs to improve

    Gerardo C, Director General at Occidental Cuernavaca, responded to this review
     Dear guest. Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Cuernavaca. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Gerardo Caligari, General Manager.

    EVALUATION

    Round Indicators

    • november 6 2018
    • Family

    Wander43404261780

    “wonderful stay”


    Awesome place, beautiful pool and great staff at both the check-in counter and bar. The room was large enough. Shower was nice. I slept very well at night. I can see myself there again in thee near future.


    Juan Guadalupe C, Director Comercial at Occidental Cuernavaca, responded to this review
    Dear guest. Thank you for the time you spent to share your feedback on your recent stay at our Occidental Cuernavaca, to be considered as one of the best hotels you stayed at is certainly high praise. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Best regard Juan Cano, Sales Manager.

    EVALUATION

    Round Indicators

    • july 11 2018
    • San Diego, California
    • Couples

    mayra06

    “Bed bugs”


    Not good at all. Got bitten by bed bugs! The food also made me and my boyfriend sick. I did not realize the bites I had on my legs we're bed bug bites till I came home and went to my primary physician and he stated these were bed bug bites, and not mosquito bites.


    juan c, Director Comercial at Occidental Cuernavaca, responded to this review
    Dear guest. We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments.Once again, many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us and we truly hope to have the opportunity to welcome you back on your next visit to Cuernavaca. Best regard, Gerardo Caligari, General Manager.

    EVALUATION

    Round Indicators

    • march 21 2018
    • Toronto, Canada
    • Couples

    sherna931042

    “The best get away I ever had.”


    I love the staff, I love Veronica bringing my snacks to the pool, I did not worry at all, I am planing to comeback every year to relax. Breakfast was delicious, and location had a casino near by and taco places.


    Gerardo C, Director General at Occidental Cuernavaca, responded to this review
    Dear guest. Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards, Gerardo Caligari, General Manager.

    EVALUATION

    Round Indicators

    • february 18 2018
    • San Juan, Puerto Rico
    • Couples

    Frankiepb98

    “Entire family on both sides happy”


    My family and my wife family and friends stay in this hotel for a wedding, a group of around 60 people including kids. Great staff, kind service, delicious food, amd nothing to complain. Good location. Is not a luxury hotel, but everything else is just perfect. Everyone in the group agreed on that.


    Gerardo C, Director General at Occidental Cuernavaca, responded to this review
    Dear guest. Thank you very much for sharing this great review of your recent stay at Occidental Cuernavaca. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Best regards, Gerardo Caligari, General Manager.

    EVALUATION

    Round Indicators

    • january 5 2018
    • Edmonton, Canada
    • Family

    Lilisan

    “Christmas and New Year 2017”


    Great stay for the whole 12 days I was there. We enjoy the hotel and the exelente service. The only improvement I see necessary is the food quality at the hotel. The menú is good, but the cooker needs to improve


    Gerardo C, Director General at Occidental Cuernavaca, responded to this review
    Dear guest. Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Cuernavaca. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Gerardo Caligari, General Manager.

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

    The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for European and Mediterranean hotels. It is possible to combine a discount code with a special discount*** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The application of the discount code is not valid upon arrival at the hotel; the discount is only applicable at the time of booking. 

    ***The hotel will request to see valid official documents to verify compliance with the conditions for the discount codes and special discounts. In the event of not providing valid official documents or non-compliance, the hotel reserves the right to charge the amounts that were deducted from the original reservation.

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