Piscina del hotel Barceló Salinas
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Barceló Salinas

Malecon entre la 38 y la 40 (Santa Elena)   241550 Salinas ,   Ecuador  


Points of Interest

86 mi Guayaquil Airport

0 m Salinas Beach

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Guest reviews.

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Barceló Salinas

4.0/5 Round Indicators
| 784 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

47% Complete

369

Very good

23% Complete

185

Average

15% Complete

119

Poor

8% Complete

70

Very poor

5% Complete

41

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    Round Indicators
    Manuel G Fairfax, Virginia. 07/08/2018 Couples

    “Great view. Not so great beach.”

    I have stayed at this hotel three other times in the past. This time, it was only two adults so we booked one of the sea view suites, which was awesome. However, we found a hair on the bed sheets and one of the toilets had nonstop water running. The buffet is OK. Service is very good with amicable staff. We had two massages at the spa; not the best massages we have had. The beach in front of the hotel has rocks, which we don’t like. Overall, this hotel maintaines its reasonable standards.

    BarceloSalinas, Director General at Barcelo Salinas, responded to this review
     Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.

    Round Indicators
    Amber Y 06/21/2018 Couples

    “Quality has gone down drastically”

    Quality has gone down drastically. The food has no flavor even though it looks beautiful and there is a wide variety of options. The staff all seem to hate their jobs. The hotel just does not give off the luxurious vibe it once used to.

    BarceloSalinas, Director General at Barcelo Salinas, responded to this review
     Although we sincerely regret your disappointment with your stay in our Barceló Salinas, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We would like to have a new opportunity, to make your holidays a great and pleasant experience.

    Round Indicators
    Mayra R 06/19/2018 Business

    “Great view to the beach”

    This hotel is all included, even the minibar. Very good service. Clean and comfortable Good pool and nice terraces. Food is good and is served as buffet. Good taste and variety. Good bed and bathroom.

    BarceloSalinas, Director General at Barcelo Salinas, responded to this review
     Thank you for the great feedback of your recent holiday experience at our Barceló Salinas. Guest satisfaction, is our number one goal and there is nothing better than achieving that; we are happy our hotel and staff were able to meet all your needs during your stay.

    Round Indicators
    John B New York City, New York. 06/16/2018 Couples

    “Comfortable Bed”

    A bit expensive for this area. Hotel is situated south of the main section of beach which is nice as it is quieter here. We had a king suite city view room. The bed was really comfortable, that was the best thing about this place. The rooms are roomy but very dated. We stayed off season in June and the place was pretty empty, I felt for the price we paid they should have upgraded us to an ocean view room. If they did, perhaps I would have stayed another night. Food was mediocre, typical buffet style with minimum variety. This is an 'all inclusive' and priced that way but they don't offer as much as all inclusive hotels I have visited in the caribbean for example. You are allowed three meals but we didnt have lunch as it is served well after you check out and immediately when you check in so you can miss it. Staff were friendly and helpful. Considering how inexpensive restaurants are in this area, stay somewhere else and spend the savings on better food.

    BarceloSalinas, Director General at Barcelo Salinas, responded to this review
     Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We always welcome feedback, as it allows us, to continually improve the experience we create for our guests. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.

    Round Indicators
    cpazmin0 06/12/2018 Family

    “Not worth the price”

    Good location, but that is about it. Sea view room could barely see the ocean, poor checkin experience, not given explanation why we couldn’t get a higher floor when we paid additional for sea view. Food was not good at all.

    BarceloSalinas, Director General at Barcelo Salinas, responded to this review
     We sincerely appreciate the time you spent to share your comments following your visit to our Barceló Salinas hotel. Our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. You can be sure, that all your comments have been considered and submitted to a meeting with our Staff, so that actions are taken and faults that may have been corrected in our services and facilities.

    EVALUATION

    Round Indicators

    • july 8 2018
    • Fairfax, Virginia
    • Couples

    Manuel G

    “Great view. Not so great beach.”


    I have stayed at this hotel three other times in the past. This time, it was only two adults so we booked one of the sea view suites, which was awesome. However, we found a hair on the bed sheets and one of the toilets had nonstop water running. The buffet is OK. Service is very good with amicable staff. We had two massages at the spa; not the best massages we have had. The beach in front of the hotel has rocks, which we don’t like. Overall, this hotel maintaines its reasonable standards.


    BarceloSalinas, Director General at Barcelo Salinas, responded to this review
    Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.

    EVALUATION

    Round Indicators

    • june 21 2018
    • Couples

    Amber Y

    “Quality has gone down drastically”


    Quality has gone down drastically. The food has no flavor even though it looks beautiful and there is a wide variety of options. The staff all seem to hate their jobs. The hotel just does not give off the luxurious vibe it once used to.


    BarceloSalinas, Director General at Barcelo Salinas, responded to this review
    Although we sincerely regret your disappointment with your stay in our Barceló Salinas, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We would like to have a new opportunity, to make your holidays a great and pleasant experience.

    EVALUATION

    Round Indicators

    • june 19 2018
    • Business

    Mayra R

    “Great view to the beach”


    This hotel is all included, even the minibar. Very good service. Clean and comfortable Good pool and nice terraces. Food is good and is served as buffet. Good taste and variety. Good bed and bathroom.


    BarceloSalinas, Director General at Barcelo Salinas, responded to this review
    Thank you for the great feedback of your recent holiday experience at our Barceló Salinas. Guest satisfaction, is our number one goal and there is nothing better than achieving that; we are happy our hotel and staff were able to meet all your needs during your stay.

    EVALUATION

    Round Indicators

    • june 16 2018
    • New York City, New York
    • Couples

    John B

    “Comfortable Bed”


    A bit expensive for this area. Hotel is situated south of the main section of beach which is nice as it is quieter here. We had a king suite city view room. The bed was really comfortable, that was the best thing about this place. The rooms are roomy but very dated. We stayed off season in June and the place was pretty empty, I felt for the price we paid they should have upgraded us to an ocean view room. If they did, perhaps I would have stayed another night. Food was mediocre, typical buffet style with minimum variety. This is an 'all inclusive' and priced that way but they don't offer as much as all inclusive hotels I have visited in the caribbean for example. You are allowed three meals but we didnt have lunch as it is served well after you check out and immediately when you check in so you can miss it. Staff were friendly and helpful. Considering how inexpensive restaurants are in this area, stay somewhere else and spend the savings on better food.


    BarceloSalinas, Director General at Barcelo Salinas, responded to this review
    Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We always welcome feedback, as it allows us, to continually improve the experience we create for our guests. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.

    EVALUATION

    Round Indicators

    • june 12 2018
    • Family

    cpazmin0

    “Not worth the price”


    Good location, but that is about it. Sea view room could barely see the ocean, poor checkin experience, not given explanation why we couldn’t get a higher floor when we paid additional for sea view. Food was not good at all.


    BarceloSalinas, Director General at Barcelo Salinas, responded to this review
    We sincerely appreciate the time you spent to share your comments following your visit to our Barceló Salinas hotel. Our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. You can be sure, that all your comments have been considered and submitted to a meeting with our Staff, so that actions are taken and faults that may have been corrected in our services and facilities.

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

    The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for European and Mediterranean hotels. It is possible to combine a discount code with a special discount*** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The application of the discount code is not valid upon arrival at the hotel; the discount is only applicable at the time of booking. 

    ***The hotel will request to see valid official documents to verify compliance with the conditions for the discount codes and special discounts. In the event of not providing valid official documents or non-compliance, the hotel reserves the right to charge the amounts that were deducted from the original reservation.

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