Piscina del hotel Barceló Salinas
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Map and location

Malecon entre la 38 y la 40 (Santa Elena)   241550 Salinas ,   Ecuador  


Places of Interest

139 km Guayaquil Airport

0 m Salinas Beach

Premios y Reconocimientos

Prizes and awards

آراء النزلاء

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Barceló Salinas

4.0/5 Round Indicators
| 856 تعليقات النزلاء

التقييم الإجمالي

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تقييم مُفصل

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الجودة مقابل السعر

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الموقع

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الراحة

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الغرف

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النظافة

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الخدمة


Comments

ممتاز

46% Complete

399

جيد جدًا

22% Complete

196

مُرضي

15% Complete

132

سيئ

8% Complete

77

سيئ جدًا¡

6% Complete

52

التصفية حسب:

ترتيب حسب

    Round Indicators
    lolasbigbear 01/03/2019 العائلة

    “Beware, do not stay here, save your money!!!”

    Absolutely the worst hotel I have ever stayed at, food is an absolute garbage!!! Where do I even start with this mediocre hotel. For starters we had booked a accessible room in March and when we arrive they change your room and give you the incorrect one, a regular room where I can’t even use to shower due to it’s inaccessibility. When we arrived for the New Years celebrations they couldn’t do anything because all rooms are booked and your stuck, they don’t keep there word. Second, there lobby air conditioning wasn’t working so, no biggie!! Well big biggie!! Our room had ac but wasn’t working as should, spent every night there sticky and muggy. Third, the mattresses have no support, very cheap, backs were hurting and restless night due to you can’t sleep comfortable. Fourth, they are so stingy when it comes to towels, act like people who pay there outstanding fees of 500 dollars a night we’re gonna steal there towels so they give you only based on how many people are staying there, and when you ask for more towels, they give you a condescending attitude, the reception you can’t call because your room phone don’t work. Fifth, food is absolutely horrible, hospital grade food. Street vendors can make better food then this hotel. Sixth, no outside ramps for wheelchair access, only one ramp to go to the food area and it should be illegal because it’s so steep that you need help to go up the ramp. They charge also for the WiFi 7.50 per day, even though you spend 500 a night, not included. Only person that was great and outstanding was a waiter named Juan Ramirez who was superb and accommodating at all times, definitely went far and beyond and professional. Please stay away and run from this hotel, never ever again!!
    Round Indicators
    lulu v 12/08/2018 العائلة

    “Horrible service by Daniela Lainez”

    I visited Salinas on 30 November 2018. I stayed at Barcelo hotel with my cousin. First we went to the swimming pool for drinks, then we went to the beach. By 4pm we went to the room to change and take a shower, to my surprise there was not hot water. This was reported to the reception where Daniela Lainez was the person in charge (that's what she said) she said that it was a problem with the electricity, however I was the only one who had complained, but by the time we come back to the hotel, everything should be fine. We came back around 10pm and still there was not hot water nor AC. I called the reception and asked to be moved to another room and we were told there was not room available (the hotel didn't look full). Next day Daniela Lainez was again in charge and we complained again she said she could give us another room and we responded we were already checking out. It was a terrible experience having to deal with Daniela, a very unprofessional, inept, inexperienced employee who shouldn't be doing this kind of work. Barcelo hotel should train their employees and avoid problems.

    استجاب BarceloSalinas, Director General في بارسيلو كولون ميرامار, لهذا التعليق
     Thank you for sharing a review of Barceló Salinas. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us, a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.

    Round Indicators
    jimbocerv 11/27/2018 زوجان

    “Good place, could be a better deal/experience.”

    The hotel is very nice and comfortable. Location is great because is in front to the beach (not the best one in town but perfect in low season) and is walking distance to most of the movement of the city. Right now the hotel offers an all-inclusive deal, but considering the price I expected better quality in the food, free wifi (now a basic issue in any hotel) and better care in room cleanliness. We had ants in the bathroom, not a lot, but some, and this is not expected in this hotel category (and price). All the staff was absolutely kind and polite, maybe the best in the overall services.

    استجاب BarceloSalinas, Director General في بارسيلو كولون ميرامار, لهذا التعليق
     We are sincerely grateful for the time you spent to share your comments on your recent stay in our Barceló Salinas hotel; your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Our guests' feedback, is of utmost importance to ensure our demanding standards of service at all times. Please accept our sincere apologies for any inconsistency you may have experienced during your stay. We really hope that you will give us the opportunity to better serve you in the future.

    Round Indicators
    Moe G Capitol Heights. 09/27/2018 زوجان

    “Honeymoon”

    Amazing hospitality, room over the beach , cool breeze, loving it. Everything inclusive Rooms clean and a comfortable king bed. Wonderful experience , food fresh high quality , Buffett style , great option from beef , chicken, and plenty of local seafood, thank you Barcelo Salinas, Ecuador Always 29.11

    استجاب BarceloSalinas, Director General في بارسيلو كولون ميرامار, لهذا التعليق
     Thank you for the great feedback of your recent holiday experience at our Barceló Salinas; Guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We greatly appreciate the time you spent to share your experience, and we thank you for your kind recommendation to Tripadvisor’s readers . We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

    Round Indicators
    Flyer496788 09/24/2018 زوجان

    “great time”

    We love the Barcelo Salinas hotel, it’s great value for money. We have everything we need and it’s in a handy location. Karl and the team are always helpful and friendly and the rooms are clean and well appointed. The restaurant is amazing with 5 star service and gorgeous food. I can highly recommend the Barcelo Salinas.

    استجاب BarceloSalinas, Director General في بارسيلو كولون ميرامار, لهذا التعليق
     We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Salinas hotel, with us, and Tripadvisor readers. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

    تقييم

    Round Indicators

    • يناير 3 2019
    • العائلة

    lolasbigbear

    “Beware, do not stay here, save your money!!!”


    Absolutely the worst hotel I have ever stayed at, food is an absolute garbage!!! Where do I even start with this mediocre hotel. For starters we had booked a accessible room in March and when we arrive they change your room and give you the incorrect one, a regular room where I can’t even use to shower due to it’s inaccessibility. When we arrived for the New Years celebrations they couldn’t do anything because all rooms are booked and your stuck, they don’t keep there word. Second, there lobby air conditioning wasn’t working so, no biggie!! Well big biggie!! Our room had ac but wasn’t working as should, spent every night there sticky and muggy. Third, the mattresses have no support, very cheap, backs were hurting and restless night due to you can’t sleep comfortable. Fourth, they are so stingy when it comes to towels, act like people who pay there outstanding fees of 500 dollars a night we’re gonna steal there towels so they give you only based on how many people are staying there, and when you ask for more towels, they give you a condescending attitude, the reception you can’t call because your room phone don’t work. Fifth, food is absolutely horrible, hospital grade food. Street vendors can make better food then this hotel. Sixth, no outside ramps for wheelchair access, only one ramp to go to the food area and it should be illegal because it’s so steep that you need help to go up the ramp. They charge also for the WiFi 7.50 per day, even though you spend 500 a night, not included. Only person that was great and outstanding was a waiter named Juan Ramirez who was superb and accommodating at all times, definitely went far and beyond and professional. Please stay away and run from this hotel, never ever again!!


    تقييم

    Round Indicators

    • ديسمبر 8 2018
    • العائلة

    lulu v

    “Horrible service by Daniela Lainez”


    I visited Salinas on 30 November 2018. I stayed at Barcelo hotel with my cousin. First we went to the swimming pool for drinks, then we went to the beach. By 4pm we went to the room to change and take a shower, to my surprise there was not hot water. This was reported to the reception where Daniela Lainez was the person in charge (that's what she said) she said that it was a problem with the electricity, however I was the only one who had complained, but by the time we come back to the hotel, everything should be fine. We came back around 10pm and still there was not hot water nor AC. I called the reception and asked to be moved to another room and we were told there was not room available (the hotel didn't look full). Next day Daniela Lainez was again in charge and we complained again she said she could give us another room and we responded we were already checking out. It was a terrible experience having to deal with Daniela, a very unprofessional, inept, inexperienced employee who shouldn't be doing this kind of work. Barcelo hotel should train their employees and avoid problems.


    استجاب BarceloSalinas, Director General في بارسيلو كولون ميرامار, لهذا التعليق
    Thank you for sharing a review of Barceló Salinas. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us, a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.

    تقييم

    Round Indicators

    • نوفمبر 27 2018
    • زوجان

    jimbocerv

    “Good place, could be a better deal/experience.”


    The hotel is very nice and comfortable. Location is great because is in front to the beach (not the best one in town but perfect in low season) and is walking distance to most of the movement of the city. Right now the hotel offers an all-inclusive deal, but considering the price I expected better quality in the food, free wifi (now a basic issue in any hotel) and better care in room cleanliness. We had ants in the bathroom, not a lot, but some, and this is not expected in this hotel category (and price). All the staff was absolutely kind and polite, maybe the best in the overall services.


    استجاب BarceloSalinas, Director General في بارسيلو كولون ميرامار, لهذا التعليق
    We are sincerely grateful for the time you spent to share your comments on your recent stay in our Barceló Salinas hotel; your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Our guests' feedback, is of utmost importance to ensure our demanding standards of service at all times. Please accept our sincere apologies for any inconsistency you may have experienced during your stay. We really hope that you will give us the opportunity to better serve you in the future.

    تقييم

    Round Indicators

    • سبتمبر 27 2018
    • Capitol Heights
    • زوجان

    Moe G

    “Honeymoon”


    Amazing hospitality, room over the beach , cool breeze, loving it. Everything inclusive Rooms clean and a comfortable king bed. Wonderful experience , food fresh high quality , Buffett style , great option from beef , chicken, and plenty of local seafood, thank you Barcelo Salinas, Ecuador Always 29.11


    استجاب BarceloSalinas, Director General في بارسيلو كولون ميرامار, لهذا التعليق
    Thank you for the great feedback of your recent holiday experience at our Barceló Salinas; Guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We greatly appreciate the time you spent to share your experience, and we thank you for your kind recommendation to Tripadvisor’s readers . We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

    تقييم

    Round Indicators

    • سبتمبر 24 2018
    • زوجان

    Flyer496788

    “great time”


    We love the Barcelo Salinas hotel, it’s great value for money. We have everything we need and it’s in a handy location. Karl and the team are always helpful and friendly and the rooms are clean and well appointed. The restaurant is amazing with 5 star service and gorgeous food. I can highly recommend the Barcelo Salinas.


    استجاب BarceloSalinas, Director General في بارسيلو كولون ميرامار, لهذا التعليق
    We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Salinas hotel, with us, and Tripadvisor readers. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

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