Occidental Grand Cartagena Resort Hotel Pool

Occidental Cartagena

Texto: 44092 All inclusive resort with daily transfers to Cartagena and an idyllic Caribbean beach on the Colombian coast. Anillo Vial Vía Manzanillo del mar Km. 4 | 985-Cartagena Colombia
+ 57 564 244 40 + 57 152 068 44
Occidental Cartagena Texto: 44092 4 out of 5 based on 1208 ratings. 1208 user reviews.
Occidental Cartagena reviewed by Chloe C on . Fine for the price We stayed at this resort for two nights. The pools and beach were beautiful, warm, and relaxing. A great place to relax and read. The rooms were fine but needed some updating. We couldn't get wifi... Rating: 3
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Occidental Cartagena

Anillo Vial Vía Manzanillo del mar Km. 4   985-Cartagena Colombia  


Places of Interest

14.6 km Rafael Núñez International Airport

5 min. Manzanillo del Mar Bay

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Occidental Cartagena

4.0/5 Round Indicators
| 1209 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

37% Complete

459

Very good

37% Complete

450

Average

14% Complete

177

Poor

6% Complete

76

Very poor

3% Complete

48

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    Chloe C 08/23/2017 Couples

    “Fine for the price”

    We stayed at this resort for two nights. The pools and beach were beautiful, warm, and relaxing. A great place to relax and read. The rooms were fine but needed some updating. We couldn't get wifi signal in the room (which would have been a big issue if we didn't have Colombian cell phones). However, the food was definitely the weakest link. I wouldn't have been able to eat at the resort for more than a couple days. Finding this hotel was incredibly frustrating. Everything we booked was under the name Occidental but ALL of the signs said Estelar Grand. While we were lost looking for this place, it was incredibly hard to find the correct number for the front desk. Customer service was good. Without the good customer service - especially at the front desk - this would not have been a great experience.

    , General Manager at Occidental Cartagena, responded to this review
     Dear chloe, From the general management and all the employees who Works at Hotel Estelar Grand Playa Manzanillo we would like to say thanks for your comments, they are valuable for us. We also want to be grateful for you taking some time to let us know about how was your experience with us. We are sorry to hear you feel that our food selection was not enough, we appreciate you let us know, so we can keep working on it. Currently our drinks and food department is working on new designs to our restaurant menus, so we can add more variety to them. We have checked every single detail you’ve mentioned before, and we have made the corrective actions for them. Our idea of customer service is to make them feel so happy that they want to come back and stay with us again; in your specific case we did not make it. We apologize for those facts that make us didn’t full fill your expectation. We are working everyday to improve our service and give to our guest a better quality of them. Best regards, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts

    Round Indicators
    Sara R Calgary. 08/16/2017 Family

    “Beautiful Cartagena”

    The resort was all-inclusive. The grounds of the resort were spectacular. However, although the rooms were clean, it resort could use some updating. Food was great, but could have used more variety, especially at breakfast. All around though, it was a great resort. The provided free bus service from the resort (5 times per day) to the old city.

    , General Manager at Occidental Cartagena, responded to this review
     Dear Sara, From the general management and all the employees who Works at Hotel Estelar Grand Playa Manzanillo we would like to say thanks for your comments, they are valuable for us. We also want to be grateful for you taking some time to let us know about how was your experience with us. We appreciate you let us know about the breakfast variety, so we can keep working on it. Currently our drinks and food department is working on new designs to our Buffet restaurant menus, so we can add more variety to them. We are working everyday to improve our service and give to our guest a better quality of them. We hope have the chance to attend you again, Best regards, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts

    Round Indicators
    JessicaCS517 Somerville, Massachusetts. 07/20/2017 Couples

    “Great Stay”

    I came here for my birthday in May 2015, and hoping to return again this year. My trip was amazing the staff treated me like their own family. The staff helped out with any accommodation that I needed, such as booking a snorkeling trip, booking a photo shoot at the resort, and I even had forgotten my tooth brush and they even helped out with that. I do speak Spanish so it was very easy for us to communicate. Everyone is always smiling. I got the king suite where I had been was very spacious which I liked a lot. The view was nice. Be ware though of the geckos, but those are all over Colombia.The suite had a nice little Jacuzzi out back. They have a quiet pool outdoors and they had a different pool where you could have drinks and be a little more louder. Their own part of the beach owned by the hotel themselves. The only reason why I am giving this hotel four stars is because I was expecting their food to have more Colombian food in the buffet and menu, after all I am in Colombia. I want to taste more of that Colombian food. That is the only thing though, but other than that I can not complain. These guys will take care of you and I can't wait to see them again!

    , General Manager at Occidental Cartagena, responded to this review
     Dear Jessica From the general management and all the employees who Works at Hotel Estelar Grand Playa Manzanillo we would like to say thanks for your comments, they are valuable for us. We also want to be grateful for you taking some time to let us know about how nice was your experience with us. We are grateful to know that we were up to your expectation, for that reason we are going to keep working to improve and give the best of our work to our guest. Looking forward to have you again here, your home In Cartagena. Sincerely, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts

    Round Indicators
    stacymedina1 Central Florida, Florida. 06/30/2017 Family

    “Horrible hotel definitely NOT 5 Starts Under NO Standards!!”

    Off the top we have traveled all over the world. This hotel is NOT 5 Stars. Maybe 1. The photos are deceiving. This hotel is old and warn. There is no maintenance being done. The exterior walls are all chipped and the landscape is overgrown. The buffet is the same food everyday. Typical Colombian but the cheapest cuts of meat and fish. There is 1 rice dish, 1 meat dish 1 fish dish arepas and pancakes. The restaurants are open except for the traditional one. So there is no AC and fans that barely worked so it is HOT! That was it EVERYDAY! The 3 restaurants are disgusting. They all use the same kitchen so everything tastes like fish. Dogs and cats roaming around. Flies on the food. Birds eating the rice off the spoons. NO ONE speaks English. The water is not purified. Room service food is decent but you have to pay...alot of $ and it takes atleast 1 hour to arrive. There is NOTHING to do at night. The pool closes at 6pm SHARP, regardless if there are people in it. There is 1 small bar open til 1am. Service is horrendous. The staff treats everyone like we owe them. The pool areas are filthy. Dishes piled up all over during the day. My kids found bar cups on the bottom of the pool. There is no kids club. There is no pool side activities unless you want to do yoga in 100 degree weather by the pool with everyone walking around you. The front desk staff roll their eyes and play stupid. WE SPEAK SPANISH and were treated like crap. There is no back up generator - yes we lost power for 1/2 hr. and it was very dark. There were no emergency lights. The room attendant we had was wonderful. She really made our stay the best she could. There are no washcloths or small towels so she gave us extra bath towels. The rooms have a brick flooring so you cannot walk barefoot. She gave us sheets for the floor (my kids feet hurt). Ask for bottled water for the room. ONLY drink this. You have to pay for bottled water in the restaurants. The liquor is the cheapest kind. There is no top shelf of any sorts. I found Anejo rum which was ok. When I asked for this type of rum the bartender had to go underneath the bar in a hidden cabinet - along with an eye roll to boot. This hotel is far from the city. About a 1/2 with no traffic. There is construction on all the bridges going to and from the city so allow for extra time. Restaurants inside the Wall were amazing. We only ate breakfast at the hotel (empanadas and maybe an omelet if the omelet attendant felt like working.- who makes 1 omelet at a time...that guy!). Lunch and dinner we ate outside the hotel. Yes it was costly but we were HUNGRY! A cab is about $15 USD each way. So all in all honestly think twice about booking this. The Hilton and Marriott are 5 stars. No need for all inclusive. It is not worth it. If we were not there for a wedding we would have left sooner.

    , General Manager at Occidental Cartagena, responded to this review
     Dear stacy, From the general management and all the employees who Works at Hotel Estelar Grand Playa Manzanillo we would like to say thanks for your comments, they are valuable for us. We also want to be grateful for you taking some time to let us know about how was your experience with us. That help us to know what we can do better. We have checked every single detail you’ve mentioned before, and we have made the corrective actions for them. Our idea of customer service is to make them feel so happy that they want to come back and stay with us again; in your specific case we did not make it. We apologize for those facts that make us didn’t full fill your expectation. We are working everyday to improve our service and give to our guest a better quality of them. Best regards, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts

    Round Indicators
    Betsy D Washington, District of Columbia, United States. 06/06/2017 Family

    “Relaxing and a great value”

    We just came back from 3 nights at this hotel and had a lovely time. We came here after spending a few days in the Walled City to have some beach and relaxation time. Up front, I will say that the only thing keeping it from being 5 stars in my opinion is the noise you can hear between the rooms. It seriously sounds like the person in the next room is in the room with you. That's not really anything the hotel can "fix", per se, but it was a little tough because we had a 16 month old toddler with us and she definitely got woken up a few times but people yelling in the corridors or (oddly) singing karaoke in the next room at 2 AM... I get that people are there to have fun, but marginally better noise insulation would make this place perfect. That being said, everything else was great!! The staff is incredibly friendly (especially Andres at the front desk, who went out of his way for us). I speak good Spanish so the language barrier wasn't a problem, but I could see it being one for some folks, though I'm sure you could find someone who spoke English easily if you really needed it. The food was really good for an all-inclusive. Lots of options, variety, and very delicious. The toddler loved the ice cream available all afternoon mostly! The poor guys in the bar have to contend with some bees who like to fly around the sugary drinks, but the bees seemed relatively docile, and the bartenders can make great caipirinhas, so I was happy. Beach was gorgeous, waters were calm and warm. A wonderful, relaxing place! Thank you!

    , General Manager at Occidental Cartagena, responded to this review
     Dear Betsy From the general management and all the employees who Works at Hotel Estelar Grand Playa Manzanillo we would like to say thanks for your comments, they are valuable for us. We also want to be grateful for you taking some time to let us know about how nice was your experience with us. What its relate it to the noise inconvenient, we are working on contingent measures which help us to reduce the volume of the sound between rooms, this design can take a while but we are hoping to have as soon as will be possible. About the speaking languages of our employees, 60% of them speak a second language, and the other 40% is taking some courses to learn foreign languages and give to our guest a better service through an excellent knowledge on a new language. Once more we appreciate your remarks, it helps us to improve. We hope to have the chance to have you again and give you the best of our work. Sincerely, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts

    EVALUATION

    Round Indicators

    • august 23 2017
    • Couples

    Chloe C

    “Fine for the price”


    We stayed at this resort for two nights. The pools and beach were beautiful, warm, and relaxing. A great place to relax and read. The rooms were fine but needed some updating. We couldn't get wifi signal in the room (which would have been a big issue if we didn't have Colombian cell phones). However, the food was definitely the weakest link. I wouldn't have been able to eat at the resort for more than a couple days. Finding this hotel was incredibly frustrating. Everything we booked was under the name Occidental but ALL of the signs said Estelar Grand. While we were lost looking for this place, it was incredibly hard to find the correct number for the front desk. Customer service was good. Without the good customer service - especially at the front desk - this would not have been a great experience.


    , General Manager at Occidental Cartagena, responded to this review
    Dear chloe, From the general management and all the employees who Works at Hotel Estelar Grand Playa Manzanillo we would like to say thanks for your comments, they are valuable for us. We also want to be grateful for you taking some time to let us know about how was your experience with us. We are sorry to hear you feel that our food selection was not enough, we appreciate you let us know, so we can keep working on it. Currently our drinks and food department is working on new designs to our restaurant menus, so we can add more variety to them. We have checked every single detail you’ve mentioned before, and we have made the corrective actions for them. Our idea of customer service is to make them feel so happy that they want to come back and stay with us again; in your specific case we did not make it. We apologize for those facts that make us didn’t full fill your expectation. We are working everyday to improve our service and give to our guest a better quality of them. Best regards, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts

    EVALUATION

    Round Indicators

    • august 16 2017
    • Calgary
    • Family

    Sara R

    “Beautiful Cartagena”


    The resort was all-inclusive. The grounds of the resort were spectacular. However, although the rooms were clean, it resort could use some updating. Food was great, but could have used more variety, especially at breakfast. All around though, it was a great resort. The provided free bus service from the resort (5 times per day) to the old city.


    , General Manager at Occidental Cartagena, responded to this review
    Dear Sara, From the general management and all the employees who Works at Hotel Estelar Grand Playa Manzanillo we would like to say thanks for your comments, they are valuable for us. We also want to be grateful for you taking some time to let us know about how was your experience with us. We appreciate you let us know about the breakfast variety, so we can keep working on it. Currently our drinks and food department is working on new designs to our Buffet restaurant menus, so we can add more variety to them. We are working everyday to improve our service and give to our guest a better quality of them. We hope have the chance to attend you again, Best regards, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts

    EVALUATION

    Round Indicators

    • july 20 2017
    • Somerville, Massachusetts
    • Couples

    JessicaCS517

    “Great Stay”


    I came here for my birthday in May 2015, and hoping to return again this year. My trip was amazing the staff treated me like their own family. The staff helped out with any accommodation that I needed, such as booking a snorkeling trip, booking a photo shoot at the resort, and I even had forgotten my tooth brush and they even helped out with that. I do speak Spanish so it was very easy for us to communicate. Everyone is always smiling. I got the king suite where I had been was very spacious which I liked a lot. The view was nice. Be ware though of the geckos, but those are all over Colombia.The suite had a nice little Jacuzzi out back. They have a quiet pool outdoors and they had a different pool where you could have drinks and be a little more louder. Their own part of the beach owned by the hotel themselves. The only reason why I am giving this hotel four stars is because I was expecting their food to have more Colombian food in the buffet and menu, after all I am in Colombia. I want to taste more of that Colombian food. That is the only thing though, but other than that I can not complain. These guys will take care of you and I can't wait to see them again!


    , General Manager at Occidental Cartagena, responded to this review
    Dear Jessica From the general management and all the employees who Works at Hotel Estelar Grand Playa Manzanillo we would like to say thanks for your comments, they are valuable for us. We also want to be grateful for you taking some time to let us know about how nice was your experience with us. We are grateful to know that we were up to your expectation, for that reason we are going to keep working to improve and give the best of our work to our guest. Looking forward to have you again here, your home In Cartagena. Sincerely, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts

    EVALUATION

    Round Indicators

    • june 30 2017
    • Central Florida, Florida
    • Family

    stacymedina1

    “Horrible hotel definitely NOT 5 Starts Under NO Standards!!”


    Off the top we have traveled all over the world. This hotel is NOT 5 Stars. Maybe 1. The photos are deceiving. This hotel is old and warn. There is no maintenance being done. The exterior walls are all chipped and the landscape is overgrown. The buffet is the same food everyday. Typical Colombian but the cheapest cuts of meat and fish. There is 1 rice dish, 1 meat dish 1 fish dish arepas and pancakes. The restaurants are open except for the traditional one. So there is no AC and fans that barely worked so it is HOT! That was it EVERYDAY! The 3 restaurants are disgusting. They all use the same kitchen so everything tastes like fish. Dogs and cats roaming around. Flies on the food. Birds eating the rice off the spoons. NO ONE speaks English. The water is not purified. Room service food is decent but you have to pay...alot of $ and it takes atleast 1 hour to arrive. There is NOTHING to do at night. The pool closes at 6pm SHARP, regardless if there are people in it. There is 1 small bar open til 1am. Service is horrendous. The staff treats everyone like we owe them. The pool areas are filthy. Dishes piled up all over during the day. My kids found bar cups on the bottom of the pool. There is no kids club. There is no pool side activities unless you want to do yoga in 100 degree weather by the pool with everyone walking around you. The front desk staff roll their eyes and play stupid. WE SPEAK SPANISH and were treated like crap. There is no back up generator - yes we lost power for 1/2 hr. and it was very dark. There were no emergency lights. The room attendant we had was wonderful. She really made our stay the best she could. There are no washcloths or small towels so she gave us extra bath towels. The rooms have a brick flooring so you cannot walk barefoot. She gave us sheets for the floor (my kids feet hurt). Ask for bottled water for the room. ONLY drink this. You have to pay for bottled water in the restaurants. The liquor is the cheapest kind. There is no top shelf of any sorts. I found Anejo rum which was ok. When I asked for this type of rum the bartender had to go underneath the bar in a hidden cabinet - along with an eye roll to boot. This hotel is far from the city. About a 1/2 with no traffic. There is construction on all the bridges going to and from the city so allow for extra time. Restaurants inside the Wall were amazing. We only ate breakfast at the hotel (empanadas and maybe an omelet if the omelet attendant felt like working.- who makes 1 omelet at a time...that guy!). Lunch and dinner we ate outside the hotel. Yes it was costly but we were HUNGRY! A cab is about $15 USD each way. So all in all honestly think twice about booking this. The Hilton and Marriott are 5 stars. No need for all inclusive. It is not worth it. If we were not there for a wedding we would have left sooner.


    , General Manager at Occidental Cartagena, responded to this review
    Dear stacy, From the general management and all the employees who Works at Hotel Estelar Grand Playa Manzanillo we would like to say thanks for your comments, they are valuable for us. We also want to be grateful for you taking some time to let us know about how was your experience with us. That help us to know what we can do better. We have checked every single detail you’ve mentioned before, and we have made the corrective actions for them. Our idea of customer service is to make them feel so happy that they want to come back and stay with us again; in your specific case we did not make it. We apologize for those facts that make us didn’t full fill your expectation. We are working everyday to improve our service and give to our guest a better quality of them. Best regards, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts

    EVALUATION

    Round Indicators

    • june 6 2017
    • Washington, District of Columbia, United States
    • Family

    Betsy D

    “Relaxing and a great value”


    We just came back from 3 nights at this hotel and had a lovely time. We came here after spending a few days in the Walled City to have some beach and relaxation time. Up front, I will say that the only thing keeping it from being 5 stars in my opinion is the noise you can hear between the rooms. It seriously sounds like the person in the next room is in the room with you. That's not really anything the hotel can "fix", per se, but it was a little tough because we had a 16 month old toddler with us and she definitely got woken up a few times but people yelling in the corridors or (oddly) singing karaoke in the next room at 2 AM... I get that people are there to have fun, but marginally better noise insulation would make this place perfect. That being said, everything else was great!! The staff is incredibly friendly (especially Andres at the front desk, who went out of his way for us). I speak good Spanish so the language barrier wasn't a problem, but I could see it being one for some folks, though I'm sure you could find someone who spoke English easily if you really needed it. The food was really good for an all-inclusive. Lots of options, variety, and very delicious. The toddler loved the ice cream available all afternoon mostly! The poor guys in the bar have to contend with some bees who like to fly around the sugary drinks, but the bees seemed relatively docile, and the bartenders can make great caipirinhas, so I was happy. Beach was gorgeous, waters were calm and warm. A wonderful, relaxing place! Thank you!


    , General Manager at Occidental Cartagena, responded to this review
    Dear Betsy From the general management and all the employees who Works at Hotel Estelar Grand Playa Manzanillo we would like to say thanks for your comments, they are valuable for us. We also want to be grateful for you taking some time to let us know about how nice was your experience with us. What its relate it to the noise inconvenient, we are working on contingent measures which help us to reduce the volume of the sound between rooms, this design can take a while but we are hoping to have as soon as will be possible. About the speaking languages of our employees, 60% of them speak a second language, and the other 40% is taking some courses to learn foreign languages and give to our guest a better service through an excellent knowledge on a new language. Once more we appreciate your remarks, it helps us to improve. We hope to have the chance to have you again and give you the best of our work. Sincerely, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts

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