Occidental Grand Cartagena Resort Hotel Pool

Occidental Cartagena

Texto: 44092 All inclusive resort with daily transfers to Cartagena and an idyllic Caribbean beach on the Colombian coast. Anillo Vial Vía Manzanillo del mar Km. 4 | 985-Cartagena Colombia
+ 57 564 244 40 + 57 152 068 44
Occidental Cartagena Texto: 44092 4 out of 5 based on 1233 ratings. 1233 user reviews.
Occidental Cartagena reviewed by Che T on . Compadres Vacation Staff amazing - resort at its worst I’ve stayed. Food not much choice. Breakfast if you got there past 9am you got crumbs and they were pretty much done for the day. Servi-Bar not serviced in 3 days... Rating: 1
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Occidental Cartagena

Anillo Vial Vía Manzanillo del mar Km. 4   985-Cartagena Colombia  


Places of Interest

14.6 km Rafael Núñez International Airport

5 min. Manzanillo del Mar Bay

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Guest reviews.

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Occidental Cartagena

4.0/5 Round Indicators
| 1268 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

37% Complete

481

Very good

36% Complete

468

Average

14% Complete

189

Poor

6% Complete

79

Very poor

4% Complete

51

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    Round Indicators
    Fio C Buenos Aires, Argentina. 02/18/2018 Couples

    “Good resort ”

    Food is ok and abundant but between breakfast and the snack bar there's one and a half hour when you can't find anything to eat, the same happens between the closing of the snack bar and the dinner. Open bar is good. It was kind of a disappointment not being able to book a restaurant for our first night, they only allowed w you to do it from your second day in the hotel. Staff was sometimes not so nice. First day we almost had to beg them to clean our room since it was three pm and they hadn't cleaned it yet. First day hot water wasn't working but they fixed it after we complaint. Buildings and pools are great. They should have more things to do in the grounds (maybe some ping pong or something like that). All in all the experience was great but we wouldn't stay for more than 3 nights.

    Alonso G, General Manager at Occidental Cartagena, responded to this review
     Dear Fiorella, From the general management and all the employees who Works at Hotel Estelar Grand Playa Manzanillo we would like to say thanks for your comments, they are valuable for us. We also want to be grateful for you taking some time to let us know about how was your experience with us. We are glad to hear your staying with us was pleasant, reason why we will keep working on give the best of our service to make you feel satisfy. Hope to have you again. Best Regards, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts

    Round Indicators
    missmuxx Toronto, Canada. 02/12/2018

    “Quiet resort with basic amenities”

    This resort is fine as long as you know what you're in for: quite isolated, it takes a half hour shuttle bus ride - that must be booked a day in advance - to get to the city and the action. It features tired, damaged furniture, fraying towels and very basic amenities. The buffet and bar are limited and the food only so-so. Except for one a la carte dining room, all the other public spaces are open air with thatched roofs. When it got windy in the evening, this became an issue. On the plus side, it's small so you can always find a poolside lounge, for instance. It's very clean and the grounds and pool areas are beautiful and well maintained. The staff for the most part is friendly but few speak anything other than Spanish. That's to be expected, considering that the majority of the guests are from other South American countries, which is a plus as far as I'm concerned. If you're looking for a basic, quiet, family-friendly spot, this resort will suit your needs.
    Round Indicators
    Chris R Grand Rapids, Michigan. 01/06/2018 Friends getaway

    “Laid Back with Great Ocean Swimming”

    As you read my review know that all my recent experience all-inclusive resort experiences have been with 5-Star Secrets and Excellence resorts. What to like: laid back, no pressure and no selling. The staff appears happy and genuinely helpful. Very clean. The beach is private and although the vista lacks the bright blues and greens of Cancun, it’s all black sand with no rocks to stub your toe on while swimming. Very attentive lifeguard. A few hawkers of hats and massages, but low key. Good wholesome food, mostly Colombian fare. There were many families present with well-behaved children. Alcohol was enjoyed but not worshipped in excess. There are some environmentally conscious things they do. You get one towel at a time. You don’t get endless plastic bottles of water, but you can ask for a glass of water. You don’t get a straw with every drink. What to not let yourself be bothered by: mealtime can be haphazard because there doesn’t seem to be a system in place to welcome people to their table and provide water, coffee, etc. You will have to ask and be patient. There can be long lines for food. We stayed three days and enjoyed the variety; after that it might have gotten monotonous. Free shuttle into Cartagena takes about 40 minutes, but reserve early. Overall, a very easy place to relax.

    Alonso G, General Manager at Occidental Cartagena, responded to this review
     Dear Chris From the general management and all the employees who Works at Hotel Estelar Grand Playa Manzanillo we would like to say thanks for your comments, they are valuable for us. We also want to be grateful for you taking some time to let us know about how was your experience with us. We appreciate all your comments, they are the reason why we will keep working on give the best of our service to make you feel satisfy. Hope to have you again. Best Regards, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts

    Round Indicators
    Tricito14 Guelph, Canada. 12/31/2017 Family

    “Amazing”

    The experience was amazing, food was incredible, the staff always willing to help. They have an area for kids and another one for adults so you can choose. We had 4 rooms and had not issues at all. Also the WI-Fi is pretty good, you get reception everywhere. We had a great time and can only thank the stuff for going the extra mile and always smiling!!!!!

    Alonso G, General Manager at Occidental Cartagena, responded to this review
     Dear Guest From the general management and all the employees who Works at Hotel Estelar Grand Playa Manzanillo we would like to say thanks for your comments, they are valuable for us. We also want to be grateful for you taking some time to let us know about how great was your experience with us. We are glad to hear we had full fill your expectation, reason why we will keep working on give the best of our service to make you feel satisfy. Hope to have you again. Best Regards, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts

    Round Indicators
    Jorge R Palmares, Costa Rica. 12/30/2017 Couples

    “Excelent price/quality relation”

    For the price you receive more than you deserve. The best amenities in the Hotel are: - Friendly staff. - The 3 restaurants prepare delicious food, I was surprised with the difference of buffet , HUGE DIFFERENCE. - There are 2 pools, one for everyone including kids and the other one only for adults with quiet ambient(in the bar located there they don't prepare coctels using blender). - Free shuttle to the city at many different times previously seat reserved. Not good: - Small shower in the rooms. - Ocean view rooms is not as good as I expected (you can see only small Ocean part) - Only few liquors and if you want premium you can only buy the entire bottle. Optios: rum, tequila, vodka, agua ardiente, beer and some flavors. Not Campary, Jagger, baileys, etc., just the basic. - Small double bed. - There's activities inside the Hotel but not disco. - Not store inside to buy repellent or other stuff, if you need some medicines bring them. For a 3.5* hotel, is a good choice.

    Alonso G, General Manager at Occidental Cartagena, responded to this review
     Dear Guest From the general management and all the employees who Works at Hotel Estelar Grand Playa Manzanillo we would like to say thanks for your comments, they are valuable for us. We also want to be grateful for you taking some time to let us know about how was your experience with us. We have attend those facts you mentioned before so we can work on it, we will keep working on give the best of our service to make you feel satisfy. Hope to have you again. Best Regards, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts

    EVALUATION

    Round Indicators

    • february 18 2018
    • Buenos Aires, Argentina
    • Couples

    Fio C

    “Good resort ”


    Food is ok and abundant but between breakfast and the snack bar there's one and a half hour when you can't find anything to eat, the same happens between the closing of the snack bar and the dinner. Open bar is good. It was kind of a disappointment not being able to book a restaurant for our first night, they only allowed w you to do it from your second day in the hotel. Staff was sometimes not so nice. First day we almost had to beg them to clean our room since it was three pm and they hadn't cleaned it yet. First day hot water wasn't working but they fixed it after we complaint. Buildings and pools are great. They should have more things to do in the grounds (maybe some ping pong or something like that). All in all the experience was great but we wouldn't stay for more than 3 nights.


    Alonso G, General Manager at Occidental Cartagena, responded to this review
    Dear Fiorella, From the general management and all the employees who Works at Hotel Estelar Grand Playa Manzanillo we would like to say thanks for your comments, they are valuable for us. We also want to be grateful for you taking some time to let us know about how was your experience with us. We are glad to hear your staying with us was pleasant, reason why we will keep working on give the best of our service to make you feel satisfy. Hope to have you again. Best Regards, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts

    EVALUATION

    Round Indicators

    • february 12 2018
    • Toronto, Canada

    missmuxx

    “Quiet resort with basic amenities”


    This resort is fine as long as you know what you're in for: quite isolated, it takes a half hour shuttle bus ride - that must be booked a day in advance - to get to the city and the action. It features tired, damaged furniture, fraying towels and very basic amenities. The buffet and bar are limited and the food only so-so. Except for one a la carte dining room, all the other public spaces are open air with thatched roofs. When it got windy in the evening, this became an issue. On the plus side, it's small so you can always find a poolside lounge, for instance. It's very clean and the grounds and pool areas are beautiful and well maintained. The staff for the most part is friendly but few speak anything other than Spanish. That's to be expected, considering that the majority of the guests are from other South American countries, which is a plus as far as I'm concerned. If you're looking for a basic, quiet, family-friendly spot, this resort will suit your needs.


    EVALUATION

    Round Indicators

    • january 6 2018
    • Grand Rapids, Michigan
    • Friends getaway

    Chris R

    “Laid Back with Great Ocean Swimming”


    As you read my review know that all my recent experience all-inclusive resort experiences have been with 5-Star Secrets and Excellence resorts. What to like: laid back, no pressure and no selling. The staff appears happy and genuinely helpful. Very clean. The beach is private and although the vista lacks the bright blues and greens of Cancun, it’s all black sand with no rocks to stub your toe on while swimming. Very attentive lifeguard. A few hawkers of hats and massages, but low key. Good wholesome food, mostly Colombian fare. There were many families present with well-behaved children. Alcohol was enjoyed but not worshipped in excess. There are some environmentally conscious things they do. You get one towel at a time. You don’t get endless plastic bottles of water, but you can ask for a glass of water. You don’t get a straw with every drink. What to not let yourself be bothered by: mealtime can be haphazard because there doesn’t seem to be a system in place to welcome people to their table and provide water, coffee, etc. You will have to ask and be patient. There can be long lines for food. We stayed three days and enjoyed the variety; after that it might have gotten monotonous. Free shuttle into Cartagena takes about 40 minutes, but reserve early. Overall, a very easy place to relax.


    Alonso G, General Manager at Occidental Cartagena, responded to this review
    Dear Chris From the general management and all the employees who Works at Hotel Estelar Grand Playa Manzanillo we would like to say thanks for your comments, they are valuable for us. We also want to be grateful for you taking some time to let us know about how was your experience with us. We appreciate all your comments, they are the reason why we will keep working on give the best of our service to make you feel satisfy. Hope to have you again. Best Regards, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts

    EVALUATION

    Round Indicators

    • december 31 2017
    • Guelph, Canada
    • Family

    Tricito14

    “Amazing”


    The experience was amazing, food was incredible, the staff always willing to help. They have an area for kids and another one for adults so you can choose. We had 4 rooms and had not issues at all. Also the WI-Fi is pretty good, you get reception everywhere. We had a great time and can only thank the stuff for going the extra mile and always smiling!!!!!


    Alonso G, General Manager at Occidental Cartagena, responded to this review
    Dear Guest From the general management and all the employees who Works at Hotel Estelar Grand Playa Manzanillo we would like to say thanks for your comments, they are valuable for us. We also want to be grateful for you taking some time to let us know about how great was your experience with us. We are glad to hear we had full fill your expectation, reason why we will keep working on give the best of our service to make you feel satisfy. Hope to have you again. Best Regards, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts

    EVALUATION

    Round Indicators

    • december 30 2017
    • Palmares, Costa Rica
    • Couples

    Jorge R

    “Excelent price/quality relation”


    For the price you receive more than you deserve. The best amenities in the Hotel are: - Friendly staff. - The 3 restaurants prepare delicious food, I was surprised with the difference of buffet , HUGE DIFFERENCE. - There are 2 pools, one for everyone including kids and the other one only for adults with quiet ambient(in the bar located there they don't prepare coctels using blender). - Free shuttle to the city at many different times previously seat reserved. Not good: - Small shower in the rooms. - Ocean view rooms is not as good as I expected (you can see only small Ocean part) - Only few liquors and if you want premium you can only buy the entire bottle. Optios: rum, tequila, vodka, agua ardiente, beer and some flavors. Not Campary, Jagger, baileys, etc., just the basic. - Small double bed. - There's activities inside the Hotel but not disco. - Not store inside to buy repellent or other stuff, if you need some medicines bring them. For a 3.5* hotel, is a good choice.


    Alonso G, General Manager at Occidental Cartagena, responded to this review
    Dear Guest From the general management and all the employees who Works at Hotel Estelar Grand Playa Manzanillo we would like to say thanks for your comments, they are valuable for us. We also want to be grateful for you taking some time to let us know about how was your experience with us. We have attend those facts you mentioned before so we can work on it, we will keep working on give the best of our service to make you feel satisfy. Hope to have you again. Best Regards, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts

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